We’re looking for a hard-working, highly motivated, self-starter to join our tight-knit team as a Account Executive. If you have an interest in startups, software or digital marketing, this is an awesome opportunity to break into the world of tech and start building your career in a creative, collaborative startup environment.\n\n**What You'll Be Doing**\n* Prospecting for new opportunities, including cold calls/emails and inbound leads.\n* Drive sales cycle, forecast and manage pipeline/deals.\n* Conducting product demos for individuals and groups.\n* Utilizing our CRM to track and document all activities and reports.\n* Achieve and exceed metrics around: prospecting calls, social selling, demos completed, proposal meetings, pipeline, accurate forecasts.\n\n##Requirements\n* 3-5+ years' experience working in sales.\n* A great attitude and the ability to work with and collaborate with a close-knit team.\n* A “heavy hitter” mentality – whales are more fun than minnows.\n* Excellent verbal and written communication skills.\n* High energy, the urge to get things done…Today.\n* A fearless attitude: no prospect is out of reach.\n* Strong technical skills or ability to learn quickly.\n* Software as a Service (SaaS) experience is preferred.\n\n##Expectations\n* Connect with 50 to 100 new prospects per day via phone and email.\n* Manage a full sales cycle from start to close.\n* Consistently follow up with new leads, prospects, and existing contacts that have not recently been serviced.\n* Manage all prospects and customers in CRM with detailed notes.\n\n##Benefits\n* Base Salary + Commission + Bonus.\n* Competitive Health, Dental and Vision benefits.\n* Work from anywhere in the world.\n* Loose vacation policy.\n* Flexible work hours. \n\nBe sure to mention the word **SMILES** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$60,000 — $150,000/year\n
\n\n#Location\n🌎worldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Close is hiring a Remote Customer Support Executive
**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during CT/MT business hours.\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in the ET, CT, or MT time zones.\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during ET/CT/MT business hours.\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **PROGRESS** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crm, Customer Support and Executive jobs that are similar:\n\n
$65,500 — $92,875/year\n
\n\n#Location\nNorth America
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Close is hiring a Remote Customer Support Executive
**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **AWSOME** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crm, Customer Support and Executive jobs that are similar:\n\n
$65,500 — $92,875/year\n
\n\n#Location\n🇪🇺 EU
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Defiant is hiring a Remote Security Analyst for Infected Websites
## Description\nDefiant is a dynamic, fast-growing, and profitable company with loyal customers who love our products and services. We are the global leader in WordPress security, protecting over 4 million websites.\n\nWe're seeking a Security Analyst to work on an hourly contract basis from your home office in Australia or New Zealand from approximately 9-5 AEST Monday through Friday, with 100% availability during that time.\n\nThe contract rate for this role is $45 - $50 AUD per hour, depending on experience.\n\n\nCompany Culture\n\nYou'll work with a talented and highly-motivated team that is friendly, fast-moving, self-managing, and highly capable with a sense of humor. Our team's family time is important; we won't typically require long hours when we can avoid it, which is almost always. Our entire team works remotely using Slack for interaction, so you can live practically anywhere you have a good Internet connection. There's no micro-management here—we trust that you will see tasks through to completion and communicate with your fellow team members when needed or ask for help when needed.\n\nAt Defiant, ‘trust’ is the attribute we value most highly among our team members. We need to know that you can grab a task, communicate clearly with stakeholders, and see the task to completion with superb attention to detail.\n\nWe use apps like Slack, FogBugz, GitHub, and Google Apps for our workflow.\n\n\nJob Description\n\nWe are looking for Security Analysts to join our Care and Response team. You will assist our customers with support questions related to our product and investigate site intrusions; as well as repair their site and remove all traces of compromise. In addition to this you will also collect evidence from intrusions that will help improve our threat detection. You will need to determine how the intrusion occurred and then collect all IOC’s (indicators of compromise) and share this data with our product team in a structured way.\n\nGeneral requirements:\n\n* You must be highly technical and be comfortable with a wide range of open source tools.\n* Excellent written and verbal communication skills.\n* Ability to interact with customers on a professional level.\n* You must work well in a team as well as being able to work independently without additional guidance.\n* You must be nimble, be able to think outside-the-box and be able to come up with creative solutions to challenging problems and must have a mature approach to problem solving.\n* Attention to detail.\n\n## Requirements\nThe specific skills we require for this position are:\n\n* A solid understanding of regular expressions. You need to be able to write expressions on the fly to match and remove only malicious code (which is often polymorphic) without affecting any legitimate code and to write signatures for our customers.\n* At least 5 years of experience administering multiple Linux Stacks (We don't support Windows).\n* Ability to write and read PHP, regular expressions, cron jobs and JavaScript. Other languages like Python a strong plus.\n* 5+ years with MySQL.\n* At least 2+ years of experience investigating hacked websites analysis of how the intrusion occurred and removing the intrusion vector and restoring the site to a fully functional state.\n* An understanding of all major vulnerability types and the ability to explain them to a customer in terms they can understand.\n* Ability to analyze log files and determine how an intrusion occurred.\n* Must be able to use shell tools like grep, find and any other utility that can assist with investigation and remediation.\n* 3+ years of experience with WordPress required.\n* You must be well versed in information and cyber security and any certifications you already have in penetration testing or forensics are a strong plus.\n\nAll positions require a trial period of approximately 2-3 weeks with a minimum commitment of 10 hours per week. You will be paid for this short-term contract, and it will be used to evaluate whether both parties want to pursue an ongoing working relationship.\n\nAll offers are contingent on successful completion of a background check. The results of the background check are considered as they relate to the position and do not automatically disqualify someone from a offer of work with the company.\n\n## Benefits\nFull-time telecommuting with a company that has been 100% remote for over 8 years.\n\n## Diversity at Defiant\n\nWe value diversity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status. \n\nBe sure to mention the word **EFFUSIVELY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$60,000 — $80,000/year\n
\n\n#Location\nAustralia or New Zealand
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Givebutter is hiring a Remote Customer Support Specialist
Company Description\nGivebutter is the #1 free fundraising platform. More than 35,000 good causes – from local youth groups to world-renowned charities – raise over $150 million annually using Givebutter’s modern donation forms, fundraising pages, and events.\n\nFounded in 2016, Givebutter is bootstrapped, profitable, and growing quickly. The entire company is fully-remote, spanning 21 different states and five countries. Givebutter’s founders were recently featured on the Forbes 30 Under 30 Social Impact List for 2022.\n\nRole Description\nWe are looking for a candidate with a positive attitude, attention to detail, and the ability to anticipate the needs of clients to join our team as a Customer Support Specialist. As one of the early members of our growing Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of clients, ranging from small nonprofits to large educational institutions to Fortune 500 companies. If the thought of waking up every day and getting to “help people help people” excites you, you are encouraged to apply.\n\nThe day-to-day responsibilities of this role will include (1) responding to inquiries from current and prospective clients and donors by email, chat, and phone, (2) supporting our payout process and fraud prevention efforts, and (3) developing and implementing projects to enhance the Givebutter support team and customer experience (i.e. writing HelpCenter documentation, answering questions in webinars, finding ways to drive proactive support, looking for areas of opportunity to educate customers about the product, etc.) in partnership with your manager - we have an exciting opportunity to build a world-class customer support organization together! Ultimately, you will help maintain our reputation as a company that offers excellent customer support and service.\n\nBenefits\nRemote Work: Work from anywhere in the United States.\nHealth Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees.\nVacation and Holiday: 15 days paid vacation time to start plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays.\nDiscretionary Budget: We provide elective reimbursements for home office expenses, charitable donations on Givebutter, and more.\nTraining and Development: Take part in department and company-wide training and development.\nLove What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ModSquad is hiring a Remote Customer Support Tier 2 Electric Bikes
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support! \n \nDo you have a Tier 2 Customer Support background?\nDo you enjoy work-from-home and flexible schedules?\nModSquad is seeking Mod Contractors to join our network!\n \nIf you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.\n \nOur Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. \n\nTake a Ride on this Electric Bikes Project! \n\nOur client believes simplicity, efficiency and sustainability can be synonymous; that's the beauty of electric bicycles. By redefining urban mobility, we can transform our relationship with the environment and promote a lifestyle that cultivates the well-being of both. \n\n This project needs a Tier 2 customer service specialist to be the voice of the company and guide each customer through the purchasing and shipping experience. ModSquad will provide support through emails, chat, and phone calls.\n\nProject Hours (all times Pacific):\nMonday - Friday, 9 am - 2 pm\n\nPay Rate:\nTo be discussed at interview phase\n\nCommitment:\n10 hours per week\n90 days\n\n***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!\n\nPlease note: A Chromebook is not sufficient for ModSquad projects.\n\nWho is ModSquad?\nModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. \n\nModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process\n \n#MDMOD #workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nRemote - USA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Close is hiring a Remote Senior Customer Success Manager
**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **REMARKABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crm, Customer Success, Non Tech, Customer Support, Executive and Senior jobs that are similar:\n\n
$61,000 — $85,750/year\n
\n\n#Location\nAmericas
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LimeSurvey is hiring a Remote Customer Support Manager
#### Job Description\nThis is a remote position.\n\n#### Location:\nRemote | Headquarter Hamburg\n\n## LimeSurvey\nAt LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.\n\nYou can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.\n\nWe could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it. \n\n## Customer care\nAs Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material.\n\n## This will be your arena:\n* You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancelations and the creation of new orders\n* Complex tickets, these also need a solution\n* Translate customer feedback into actionable insights\n* Maintenance of our knowledge base, manuals and translations\n* Figure out whats next at our Customer Success department\n\n## This is you:\n* You care about your customers and strive for excellence\n* Fluent in written and spoken form in English and either German or French\n* Language skills in other languages could be an advantage\n* Your a bit tech-minded as our product 'still' is\n* You have a good sense of humor\n* Worked for a Saas company before\n* Experience with Customer Success\n* Comfortable in a startup environment\n* Can work autonomously\n\n## What we offer\n\nThe task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options. \n\nBe sure to mention the word **UNDERSTANDABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$30,000 — $60,000/year\n
\n\n#Location\n🌏 Worldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Checkly is hiring a Remote Customer Support Engineer
Are you someone who:\n\n* Enjoys working with customers and solving their problems?\n* Can help software engineers hands-on by debugging Node.js and Javascript code?\n* Worked for a SaaS company (preferably dev-tools) before?\n* Are based in the Americas (remote, EST +/-1h)?\nIf yes, we've got a super interesting role for you!\n\nIt's an exciting time to join our team! We're a fully remote startup on a mission to build the **#1 reliability automation platform for developers**. We make End-to-End automation delightful, fast, and code-driven. A workflow with a world-class developer experience!\n\nThousands of developers are using Checkly today, we have recently passed the milestone of 1 billion check runs and raised our $10M USD Series A led by CRV!\n\nWe care about building a team where people of all backgrounds are encouraged to do their best work.\n\n# What you'll do\nWe are looking for an engineering-minded colleague to join our team as a Customer Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. This is crucial and we want to support them the best we can. You will report to Timo, our CCO.\n\nYou will be responsible for addressing our end-users' complex problems. In detail you will:\n\n* Become an expert in Checkly and the monitoring & testing domain\n* Be the first point of contact for customer requests\n* Investigate and reproduce issues\n* Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly\n* Contribute to our technical documentation\n* Help build a first-class support organization\n\n# What you should have\nYou will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a strong motivation to help. In detail you have...\n\n* Exceptional empathy. You love working with customers and enjoy solving their problems\n* Relevant experience working in a customer-facing role\n* A strong technical background that allows you to read, write and debug Node.js and Javascript code\n* A solid understanding of how HTTP works\n* Already experience in/or are interested in learning about new technologies such as (REST) APIs, Chrome Dev Tools, frontend automation with Playwright/Puppeteer\n* Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others\n* Excellent spoken and written English skills\n* Remote: EST +/- 1\n\n# What we have\nYou will be joining our growing support team as the first Support Engineer in the EST time zone. More than 400+ customers are using Checkly today, many of them located in the Americas for which you will be the first point of contact.\n\nThis requires you to be self-independent to a certain extent but also means a unique opportunity to make a real difference and actively shape the support organization.\n\n# What we offer\n* Become part of a fast-growing, international, and remote team\n* Competitive salary (see below)\n* Stock options\n* Fully remote\n* Flexible work hours and we support families: you can pick up your kids without worrying about work\n* 27 days of paid vacation + your local public holidays\n* Paid sick leave & parental leave\n* Work with the latest technologies\n* $1,000 learning & visiting budget\n* Co-working budget\n* Modern laptop and equipment\n* Bi-annual company retreats\n* Employment & Contractor options\n\n# Pay\nFair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location and cost of living.\n\nFor this role of Mid to Senior Support Engineer, we're looking at a range of $70,000 - $90,000 for someone located on the US east coast. If the cost of market is lower, that also moves the range. \n\nBe sure to mention the word **BALANCED** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$70,000 — $90,000/year\n
\n\n#Location\nGmt-4 to Gmt-6
# How do you apply?\n\nIf this sounds interesting, please [apply](https://apply.workable.com/checkly/j/9FC9C4077D/apply/)! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!\n\nIf you need any specific accommodations (tools, time, etc) because of a disability, chronic illness or neurodiversity, we want to provide those. If you're comfortable disclosing this, please let us know in your cover letter.\n\nWe're all about being transparent and setting clear expectations. That's why we've put together our [hiring playbook](https://www.notion.so/Checkly-Hiring-Playbook-public-54bc05178d3b4118a15effe885f96d1a). There you'll find a sneak peek of who we are and what you can expect in our hiring process.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Empire Flippers is hiring a Remote Customer Advisor
We are looking to bring on a few friendly Customer Advisors to join our Customer Service team. This is a location-independent full time position. If you have a Customer Service background and are interested in expanding your horizons in a unique industry, we’d like to meet you.\n\nThis is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth—and there is no sign of it slowing down. In order to keep hitting our goals, we need to expand our horizons and grow our amazing team so that the customer experience remains the de facto highest standard for buying and selling online businesses. Your work will help propel the industry forward to new levels not seen before.\n\nAnd we’re just getting started!\n\n**So What is a Customer Advisor?**\n \n\nThe Customer Advisor is considered Empire Flippers’ front line representative, providing exceptional chat support to our customers and potential customers. The person in this role is responsible for dealing with inbound enquiries, emails, and keeping customer satisfaction at the core of every decision and behavior. \n\n\n\nThe person in this role must enjoy talking with people and have excellent interpersonal skills. \n\n\nCould this be you? \n\n\nTraining for this role should last 4-6 weeks. One of the many benefits is that you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours (*see USA resident requirements below). \n\n\nIf this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!\n\n**What’s the Opportunity?**\n \n\nBecoming a Customer Advisor makes you a critical part of the team at Empire Flippers.\n\n\nYou will represent our brand and be the first contact point within Empire Flippers that existing customers and potential customers will likely hear from when they interact with us. You’ll take on the challenge of maintaining the high bar for the customer experience while supporting the overall efficiency of Empire Flippers.\n\n\nYour work ethic and skill set will have a direct impact on our growth. We will offer you training and give you insights into the online business space. The high achiever in this role may see that it’s a great step into the company and a springboard to either a fully-fledged Customer Advisor or a different role around operations for high performers.\n\n**What’s the Customer Advisor Position Like?**\n \n\nWhile we are an Inc. 5000 company, we’re not overly corporate. You’ll work alongside our Customer Service Team to make sure the job gets done. We believe in collaboration, and that means every department in our company comes together to help bring a project to fruition.\n\n\nIt has been an effective strategy, and has worked well for us.\n\n\nWhen you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\n\n\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\n* Provide chat support coverage M-F.\n* Overlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone.\n* Handle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works. \n* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\n* Properly handle escalating unresolved queries to the next level of support.\n* Build sustainable relationships and engage customers by taking the extra mile.\n* Create tickets and provide general support work in Zendesk as needed.\n* Update customer data and produce activity reports as needed.\n* Preserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\n* Communicate with colleagues via Slack messaging application.\n* Attend weekly team calls via Zoom.\n* Review documents sent by customers. \n* Other duties as assigned.\n\n**What Skills Are Needed?**\n \n\nWe believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\n\n**While cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:**\n\n* Proficiency in English.\n* Strong attention to details.\n* People person – must enjoy helping others.\n* Ability to closely follow processes.\n* Strong client-facing and communication skills.\n* Advanced troubleshooting, time management, and multi-tasking skills.\n* Ability to ask questions whenever unsure about how to proceed.\n* Be able to prioritize tasks quickly. \n* Not easily overwhelmed by fast paced environment. \n* You are proficient with Google Suite, Slack, Skype and Zoom.\n\n**What’s the Lifestyle Like?** \n\nOur company is built on a culture of remote work, travel, and living life on your terms. Being a location-independent full-time position is one of the many benefits! And while we are a geographically distributed team, the Customer Advisors in this particular role will need to work set shifts, 40 hours per week. \n\n\nOverlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone. However, this doesn’t mean you must live in the USA. You’ll be free to work anywhere that serves your lifestyle best (*see USA resident requirements below).\n\n\n\n**You won’t start off making much money.**\n\nThis is an entry-level position. For the first six months, you will be paid $2,500 USD per month during the probation period. After six months, you will be introduced to our compensation plan where you will continue to earn a base pay of $2,500 USD per month plus an additional performance based bonus.\n\n**Love It. What’s the Catch?**\n \n\nWe love our team members and our work, but that still means you will need to perform up to our expectations. Hopefully, you will exceed those expectations and take us to new heights with the skills you bring to the table.\n\n\nYou will need to be someone who is ultra-flexible. Our business is truly global, and we have staff members and customers in every corner of the globe. You will need to be extremely reliable and responsible … and recognize that this is not a side gig or a gap year experience.\n\n\nWe want you to become a long-term employee with us. This is a brand ambassador position with Empire Flippers, and ultimately we want the Customer Advisor position to grow into a premier role for you.\n\n \n\nBe sure to mention the word **ACHIEVEMENT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$30,000 — $40,000/year\n
\n\n#Location\n🌏 Worldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Close is hiring a Remote Customer Success Associate
***Learn more about the Customer Success Associate role in [in this video](https://www.youtube.com/watch?v=dTtBd5Wouv0), featuring Liz our Director of Customer Success.*\n**\n\n**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate initiative](https://stripe.com/climate) 🌍❤️\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)* \n\nBe sure to mention the word **NOTABLY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Success, Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nAmericas
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Omni Interactions is hiring a Remote Work From Home Customer Support
Set your own hours, work from home, make $14-16/hour & try something new - our top paying projects pay $17/hour!\n\n \n\nAs a 1099 gig worker, you run your own business, write your own schedule (set your own hours!), and make as much or little as you want! Take control of your work by working from home on the Omni platform. Leave the 9 to 5 & join the gig economy!\n\n \n\nAs a gig worker with Omni, you are self-employed. You may have heard about other gig companies, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you get a call, or not being paid for anything other than talk time. Working on the Omni platform, you will ACTUALLY make $14-16/hour GUARANTEED!\n\nGBA Responsibilities\nWhat work will you be performing?\n\nYou'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.\n\n \n\nYou will interact with customers through phone and/or chat/email, helping them with anything they need!\n\n \n\nWhat You’ll Do\n\nWork from home, or any quiet place with a closed door\nChoosing when & how often you want to work\nRespond to chats, emails, and calls from customers\nQuickly help customers with good solutions\nSolve problems in a creative way\nDocument details of calls & customer interactions in the appropriate systems\nType and talk at the same time\nNavigate multiple systems, programs, and screens at the same time\n \n\nWho You Are\n\nGreat communication skills (verbal and written)\nCan type 25 WPM or more with 90% accuracy\nSolid computer skills, including typing and navigation\nComfortable empathizing and remaining patient with difficult callers \nRequirements\nEarning Potential\n\nProjects will have varying earning potential, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You can also receive performance-based pay & other incentives. Current projects are paying anywhere from $14-16/hour.\n\n\nAs a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.\n \n\nScheduling & Hours\n\nGBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1 hour blocks. You get to choose how when & how often you provide services. The more hours you work, the higher your earning potential!\n\nApply Now\nEmail this opportunity to a friend\nShare on your newsfeed\nConnect With Us! \n\nBe sure to mention the word **PARAMOUNT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$20,000 — $30,000/year\n
\n\n#Location\n🇺🇸 US
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Breega is hiring a Remote Customer Success Manager
\nÀ propos de Muzzo\n\n\nMuzzo est une marketplace de chasseurs de têtes créée en novembre 2020. Le principe : notre algo de matching met en relation des employeurs avec les chasseurs les plus pertinents pour leurs besoins en recrutement.\n\nNotre ambition est de devenir le plus grand réseau de recruteurs en Europe, en nous appuyant sur une communauté de freelancers et de cabinets spécialisés.\n\nEn un an, nous avons construit un MVP utilisé en prod, validé nos hypothèses de rentabilité et complété une première levée de fonds de 2M€.\n\nNos Valeurs\n\n\n* L'envie de progresser | Continuer à apprendre tous les jours\n\n* L'esprit d'équipe | Tous alignés derrière un objectif commun\n\n* Le pragmatisme | Dire non au gaspillage !\n\n\n\n\nTes mission\n\nLa forte croissance de notre activité nous amène à rechercher un(e) CSM, pour piloter, suivre et assurer la satisfaction de notre portefeuille clients actuel. En ce sens, tu devras :\n\n\n* Accompagner tes interlocuteurs : développer une posture et un discours avec des C-level clients\n\n* Leur présenter la plateforme si besoin\n\n* Collecter et analyser les retours d’expériences\n\n* Contribuer à l’enrichissement et à l’amélioration du produit en apportant des conseils stratégiques à l’équipe sales ainsi qu’à l’équipe produit\n\n* Savoir rassurer et conseiller une grande variété de clients et des interlocuteurs de haut niveau\n\n\n\n\nTon objectif : la satisfaction des clients, économique et business qui se traduit par le ROI\n<br/><br/>\nProfil recherché\n\n\n* Tu as au moins 1 an d'expérience sur un poste similaire dans le domaine du recrutement (stage/alternance comprise)\n\n* Tu es un(e) bon(ne) communicant(e), emphatique, capable de parler à des décideurs\n\n* Tu suis tes comptes avec rigueur, as un fort sens du service client\n\n* Tu es autonome, proactif(ve), curieux(se), et as envie de progresser sur ce métier\n\n* Tu as le sens du détail, es orienté(e) solutions et résultats et n’as pas peur des chiffres\n\n* Tu es polyvalent(e), force de proposition et tu es plein(e) d’énergie\n\n\n\n\nBonus\n\n\n* Tu es bilingue (le but étant de s’ouvrir à l’Europe très rapidement)\n\n* Tu es diplômé(e) d’une grande école de commerce\n\n* Tu as un attrait pour la tech\n\n\n\n\nCe que nous t'offrons\n\n\n* Un coaching personnalisé en fonction de ton ambition,\n\n* Tu auras un fort impact sur le développement de la boîte,\n\n* La possibilité d’intégrer la track CGO,\n\n* Tu rejoindras une équipe (hyper) sympa, animée par la curiosité et l'envie d’apprendre,\n\n* Un environnement de travail bienveillant,\n\n* Des méthodes de travail efficaces basées sur le Lean Management,\n\n* Une politique favorable au télétravail (full remote OK),\n\n* Des événements réguliers au sein de l’équipe,\n\n* Des locaux en plein centre de Paris (Saint-Lazare) et la carte Swile,\n\n* Une prime confort pour acheter ton matériel en arrivant.\n\n\n\n\nProcessus de recrutement\n\n* Un premier échange téléphonique avec Ludivine, la Talent Acquisition Specialist de Muzzo,* Entretien de fit avec Ludivine,\n\n\n\n* Entretien avec Pierre-Louis, le CTO de Muzzo\n\n* Echange avec Antoine, le CEO de Muzzo\n\n\n\nTu veux en savoir plus?\n\nhttps://www.muzzo.io/\n\n https://www.linkedin.com/company/muzzo/ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nParis
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Sana Benefits is hiring a Remote Senior Software Engineer Full Stack
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.\n\nSana is looking for an experienced Software Engineer to join our small but growing team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain large-scale, distributed applications with complex database schemas. You understand and use automated testing and know how to write clean, readable code.\n\nWe are building a distributed engineering team and encourage all applicants to apply, regardless of location.\n\nWe work primarily in Ruby on Rails and JavaScript, but are open to those with differing backgrounds. You should have a deep understanding of how to build software that goes beyond the ability to use these tools.\n\nAbout Sana\nSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Full Stack, Developer, Senior, Engineer and Digital Nomad jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Sana Benefits is hiring a Remote Customer Success Manager
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.\n\nAt Sana Benefits, we strive to be human with our customer relationships. We are growing fast, and we’re looking for Customer Success Managers (CSMs) to help us onboard, implement, and manage new SMB customers throughout their journey. We are passionate about using innovative technology and concierge service to elevate the health benefits experience of small business owners and their employees. Each member of our team is a true owner and makes a real-world impact to our customers on a daily basis.\n\nAs a CSM, you will be the primary point of contact for our clients. The CSM has visibility into the entire company, and works alongside our sales, product, operations, marketing, and support teams to serve our clients. The ideal candidate will also help develop best practices and be open to other responsibilities in a hands-on, collaborative environment.\n\nAbout Sana\nSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Taos is immediately hiring a Cloud Solution Architect to join our Sales team! This role is 100% remote. \n \nWho you are:\nYou are a Cloud and DevOps specialist experienced in Sales with the passion and technical ability to help organizations move to the cloud. You take pride in guiding a prospect through the ins and outs of this complex process– all the while advocating for the immense value your organization delivers. Your strong verbal and written communication skills combine with your high degree of confidence and poise to make you a leader in any situation. You are eager to bring your unique blend of technical and soft skills to an organization and act as the technical authority during the sales process - performing needs assessments, and making recommendations based on the discovered needs; working with a wide variety of stakeholders to gather needed information through to close.\n \n\nThis job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible, which means that two weeks have passed since your second dose of either the BioNTech Pfizer, Moderna, AstraZeneca, Covishield, Sinopharm or Sinovac vaccines, or two weeks have passed since you received the Johnson & Johnson vaccine. Proof of vaccination status may be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law. \n \n*By submitting your application and information to Taos an IBM Company you acknowledge and agree that your information can be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates worldwide.\n\n\nWho is Taos? \nTaos helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client’s biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What’s Next. \n \nReferrals: \nWe love referrals so much that we pay for them! If you know someone that you would recommend, send an email to [email protected] or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.\n \nCompensation: \nOur compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!\n \nEqual Opportunity \n \nTaos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.\n \nVeterans are encouraged to apply!\n \nE-Verify Participant:\nThis employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ and review the E-Verify Participant and Right to Work links for more information.\n\nCovid19 Policy\nFor US Candidates, this job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible, which means that two weeks have passed since your second dose of either the BioNTech Pfizer, Moderna, AstraZeneca, Covishield, Sinopharm or Sinovac vaccines, or two weeks have passed since you received the Johnson & Johnson vaccine. Proof of vaccination status may be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Design, Senior, Digital Nomad, Architecture and Cloud jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Who are we?\n\nHello. We're Prismic. We're a SaaS product aimed at meeting the needs of both individual developers and large enterprise websites, so our research team gets to speak with a wide variety of profiles.\nIn a nutshell, we're a CMS – like WordPress, but different – although that's a massive oversimplification. With Prismic, developers and designers are free to use their preferred technologies to build websites and content creators and marketers are able to independently add and edit content.\n\nNow, just from reading that you will probably understand that this means that we serve a wide array of different profiles and needs — that's why our User Research team is so central to what we do.\n\nAnd that's where you come in...to help us continue to evolve into a company where every design, product, and business decision is user-centric, making your work extremely important and strategic.\n\nResearch team\n\nThere are over 2 billion websites on the internet and by the time you have finished reading this there will be thousands of new sites, so we have to stay on top of all of the new technologies that our users will employ and the needs that come with them.\nAlthough we have always seen ourselves as a community and user-first product, we have spent the last year investing more time, energy, and resources into the UX research within Prismic.\nThis is your chance to be on a team where your research will be used to make real, strategic decisions across the organization. You will make a tangible impact with the work you do.\n\nWhat you'll do\n\n- Lead simultaneous large-scale mixed-method projects from start to finish across a wide range of research methods. Including quantifying qualitative research through surveys or using product analytics to drive qualitative studies.\n- Identify UX problems and questions within your projects teams and take action as needed to address them.\n- Proactively collaborate with other teams (product, education, customer success, sales) to identify research required to resolve complex product and business questions.\n- Work cross-departmentally to create a holistic user research roadmap that aligns with different departments' user research needs.\n- Identify and lead large strategic and generative research projects that deliver impact to Prismic at a holistic level.\n- Help put in place regular company-wide UXR presentations, to deliver insights to not just your product team but our entire organization.\n- Collaborate with teams and turn research insights into real ideas through synthesis, running workshops, presentations, different mapping techniques, wireframes.\n- Makes sure that research results have a demonstrable effect on product features/strategy/organization.\n- Hold yourself and others accountable to our standards and good research practices in general and help us do better as a team.\n- Work together with Lead UXR to build up our repository and improve our tagging taxonomy, especially as we continue to grow.\n- Focus on contributing to scaling and optimizing research processes such as recruitment and scheduling as our research team and company continue to grow.\n- If interested, mentor other user researchers, to move toward a managerial track.\n\nYou'll do great here if you:\n\n- Have 5+ years of relevant professional user research experience.\n- Have significant expertise conducting end-to-end mixed-methods research (generative, evaluative).\n- Are able to synthesize quantitative data with qualitative user research, comfortable with analytics and metrics.\n- Strong skills in facilitating strategic co-creation workshops.\n- Strong skills in creating more advanced deliverables (ex: service blueprints, mental model maps).\n- Comfortable in user research and design critiques.\n- Work very closely with stakeholders and Lead UXR to plan ahead within a product roadmap so that research is proactive and strategic and aligned with product/business.\n- Good understanding of how your research extends existing research & knowledge within the company.\n- Can independently prioritize work in alignment with project team and UXR team goals.\n- Are excellent communicator of the value and impact of the research.\n- Are a mentor and a coach, you want to enable more junior UX researchers to deliver top-quality research.\n- Can easily shift back and forth between startup scrappiness and methodological rigor.\n- A learning and growth mindset: our team size and our process will evolve and change many times over the next few years.\n- You have a fluent level of spoken and written English.\n\nWhy should you join UXR at Prismic?\n\n- A meaningful job: Lot of support, appetite, and enthusiasm for research. The value of UX Research is already proved and broadly understood, all teams are keen to collaborate with you to improve their decision-making.\n- Ownership of the core research process and the freedom to innovate and build upon it to improve it.\n- A clear framework for growth and expectations within the role helping you to get to the next level\n- Mentor wider profiles on research and give them the confidence to engage in research.\n- Opportunity to research with an international user base.\n- OKR methodology in Prismic and our team, so we can keep growing steadily.\n\nSome of what we offer may depend on your location, so we will need to discuss that at a later date, but this should give you a general idea:\n- Competitive salary and compensation plan, multiple benefits (Latest MacBook Pro, health insurance, meal vouchers, remote-friendly, internal events, yoga lessons 3 times a week)\n- Work in an open-minded environment alongside a diverse and talented team on cutting-edge technology and challenging problems.\n\nRecruitment process\n\n0️⃣ CV submitted along with a brief description of yourself and why you'd like to work with us at Prismic. Add a link to your portfolio or anything showing your research case studies.\n1️⃣ Pre-qualification call with our talent acquisition\n2️⃣ Hiring Manager interview: UXR at Prismic, Fit, and skills\n3️⃣ Deep dive call: Present a case study followed by a live research plan challenge\n4️⃣ Meet with Sadek, our CEO to understand the vision. This is an opportunity for you to understand our upcoming challenges and to ask all the remaining questions you may have.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Design, Senior and Digital Nomad jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Location\nWork from Anywhere (Europe)
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Astronomer is hiring a Remote Customer Success Manager
Astronomer is the commercial developer of Apache Airflow, a community-driven open-source tool that’s leading the market in data orchestration. We’re a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500’s and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to make Apache Airflow the de-facto standard in data orchestration.\n\nAstronomer is looking for a Customer Success Manager to own a portfolio of customer accounts\nand drive greater business value for them by bringing Astronomer’s best ideas, innovations, and\ncapabilities to those customers. Key to this role is being able to articulate value and both inspire\nand align Astronomer’s data orchestration capabilities with the customer’s strategic business\ngoals. An Astronomer CSM responsibilities include engaging customers post-sale, building\ncustomer satisfaction and retention, and helping customers as they maximize value from their\nAstronomer investment. In this role you will have a significant opportunity to craft the customer\njourney, identify opportunities and be the voice of your customers.\n\n\n\n\nAt Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Astronomer is a remote-first company. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nCincinnati, OH | SF Bay Area, CA | New York City, NY
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ModSquad is hiring a Remote Tier 1 Customer Support Agents Loan Services
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!\n\nDo you have a Customer Support background?\nDo you enjoy work-from-home and flexible schedules?\nApply to this opportunity today and join our network!!\n\nWe are seeking experienced Customer Support agents to assist customers via live chats, tickets, and inbound / outbound phone calls. As a member of this team, you will help answer general questions regarding customers' accounts such as account creation, password resets, and how to log in. Additionally, you will help them with details regarding their loans as well as help them make payments towards their loans.\n\nProject Hours:\nMonday - Sunday 6 AM - 6 PM PST\n\nHourly Rate:\nTo be discussed in the interview phase\n\nCommitment:\n20 hours per week, one weekend day.\n90 days (as needed)\n\n\n***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!\n\nPlease note: A Chromebook is not sufficient for ModSquad projects.\n\nWho is ModSquad?\nModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.\n\nModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. \n\n***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process\n\n#INDUSA #workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nRemote - USA
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Appcues is hiring a Remote Content Marketing Manager
At Appcues, content isn’t just another marketing activity. From day one, our founders believed in creating high-quality, ungated content that adds real value and moves our market forward. That belief has led to the team building some amazing things over the years—from top-of-funnel resources like our award-winning Appcues Blog, ReallyGoodUX and the Product-Led Growth Collective, to learning programs like the Product Adoption Academy and interactive tools like our Product Launch Planner—and we’re just getting started.\n\nWe’re looking for a proven Content Marketing Manager who gets excited about big goals and knows how to scale SEO-focused content programs exponentially. We’ve got a great team of writers, a killer SEO agency, and a massive library of high-quality, high-ranking content to work with. In short, the opportunity is huge. If that gets you really [email protected]*#ing excited, you’re our people. Read on and apply to be our next Content Manager.\n\n--\nAppcues is a SaaS platform used by thousands of companies to improve their products without writing any code. Customers like Amplitude, Lyft, and Privy embed Appcues in their products to improve product adoption and grow their business through beautiful in-app experiences they design. \n\nOur Benefits\n\n100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.\nWell-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.\nFair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value\nHome office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.\nCoworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.\nEquity - We want everyone invested in our success. We grant every employee equity in the company.\nTransparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.\nUnlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. \n\n\nAbout us\n\nAt Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.\n\nWe’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.\n\nAppcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Ops, Customer Support and Marketing jobs that are similar:\n\n
$52,500 — $90,000/year\n
\n\n#Location\nBoston, MA
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
User Interviews is hiring a Remote Customer Success Manager
About User Interviews\nAt User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. \n\nThat’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.\n\nAbout Customer Success\nWe’re looking to bring on an entrepreneurial, analytical, and relationship-obsessed Customer Success Manager. You’ll work with our Director of Customer Success to continue building systems that support our growing number of subscription customers (600 and counting). You’ll manage a segment of our post-close relationships from onboarding through to renewal hand-off. As our subscription base and Customer Success team grows we’ll continue segmenting CS so that we’re always providing the best, and most efficient, client experience possible.\n\n\nUser Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. \n\nWe’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. \n\nOn a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. \n\nWe embrace what makes you, you!\n\nWe are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.\n \nAs we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Ops and Customer Support jobs that are similar:\n\n
$45,000 — $80,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Appcues is hiring a Remote Director of Customer Support
We have the exciting opportunity to grow our exceptional Service Support Team! Thanks to our continued growth, Appcues is now hiring a Director of Customer Support to lead and develop our phenomenal Support team and work with our customers, processing queries by phone, chat or email. \n\nIn this role, you will lead our Support teams and the ongoing technical relationship throughout the lifecycle of our customers. This is a contributing Director role meaning you will be responsible for leadership, strategy, and guidance, as well as rolling up your sleeves and taking tickets, solving issues, and working in the queue.\n\nAppcues is home to great people, great ideas, and great ambition. We are customer-centric (it’s part of our company Values!) and as we grow, we are looking for like minded individuals to be part of this journey. Come and help enrich the lives of our customers.\n\nOur Benefits\n\n100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.\nWell-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.\nFair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value\nHome office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.\nCoworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.\nEquity - We want everyone invested in our success. We grant every employee equity in the company.\nTransparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.\nUnlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. \n\n\nAbout us\n\nAt Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.\n\nWe’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.\n\nAppcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Matterport is hiring a Remote Customer Success Manager
Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.\n \nWe’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us!\n \nVisit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work!\n\nAbout the Role\n\nMatterport is looking for a highly driven Customer Success/Account Manager who will provide excellent, high-touch account management services for some of Matterport’s most complex enterprise customers. The ideal candidate has a positive, can-do attitude, a friendly personality, and strong planning and problem-solving abilities, and an aggressive orientation toward product adoption and account revenue growth.\n\nMatterport is a remote workplace with headquarters in Sunnyvale, CA. This position can be based remotely in the United States. #LI-Remote\n\nBelief in Diversity\n\nAt Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.\n\n Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act\n\n\nFor more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\n🇺🇸 US
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Apollo is hiring a Remote Customer Service Representative
About Apollo\n\nFounded in 2015, Apollo.io is a lead intelligence and sales engagement platform trusted by nearly 9,000 paying customers, from rapidly growing startups to some of the largest global enterprises. Our community-based approach to crowdsourcing data gives users maximum coverage while ensuring data accuracy. Our advanced algorithms and unique data acquisition methods help over 500,000 sales professionals enrich and analyze prospects' data to increase quality conversations and opportunities.\nWe have notable investors: Y Combinator and Nexus Venture Partners. We recently completed a Series B financing to fuel our next growth phase. We have reached and maintained profitability for the last 18 months.\n\nOur growth and customer feedback set us apart from competitors. Apollo had over one million sign-ups for its platform in the past year, and the number of weekly active users increased by over 400%. We are a top-ranking G2 Crowd vendor in the Sales Intelligence, Lead Intelligence, Marketing Account Intelligence, and Sales Engagement categories. Our highest scores are in the B2B data space for accuracy and ROI based on customer reviews.\n\nWorking at Apollo\n\nWe are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.\n\nThe Role\n\nApollo.io is looking for an experienced multilingual Product Advocate that speaks English, Spanish, and Portuguese that will be able to provide world-class support to all customers by becoming a product expert and helping users to become successful.\n\nThe ideal candidate will be able to move and help the customers to become power users, successfully prospect customers and achieve their business goals with the use of Apollo and Become a product expert that is able to provide feedback to improve our product and reduce the friction between the product and customers.\n\nDaily Adventures & Responsibilities\n\n-Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownership\n-Go above and beyond to ensure client satisfaction and success at all times\n-Capture revenue opportunities through updates, requests, or influencing high-velocity conversions\n-Educate customers at the best of their capabilities to optimize their results\n-Make customers' voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties related\n-Add drive adoption and capture high-velocity inbound conversionsUnderstand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encounters\n-Provide a fast and accurate answer to the customer's inquiry within 10 seconds in chat and 1-2 hours email\n-Escalate unresolved issues that require more in-depth knowledge to a Technical Support with all the required information to ensure the issue gets resolved\n\nQualifications and Experience required to apply for this role\n\n-Empathetic to customer needs, working to understand the questions that customers ask and why. \n-3+ years of experience in customer support, sales, customer success, sales, or similar\n-Experience with Salesforce, Zendesk, or DriftExcellent written and verbal communication skills\n-Availability to work on weekends.\n\n\nWhat You'll Love About Apollo\n\nBesides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale.\nYou’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Customer Service and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Automox is hiring a Remote Customer Success Engineer
Automox is redefining an industry with unmatched ease, speed and control. From IT management to endpoint security, we allow users to easily see, analyze and act across their infrastructure – in an instant. \n\nOur award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,000 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds and Unicef. \n\nThe future of IT Operations is cloud-native – and right now. Will you join us?\n\nOVERVIEW\n\nAt the heart of our work here at Automox is our drive to raise the world's security confidence.\nWe are seeking a motivated Customer Success Engineer to join our team. You will evangelize our modern security patching cloud platform to prospective and existing customers. You will assist in deploying and integrating our modern security patching cloud platform to customers. This role requires self-motivated individuals and great teammates who are passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops managers and levels up to the CTO.\n\n\nSALARY\nOur salary ranges are based on national averages and are determined based on the level of the position we are hiring for. The ranges are wide to leave room for variability in a candidate's skills, experience, and location all which impact where someone might come in on the range. Minimum base salary - $120,000\n\n\nTOTAL REWARDS: Thrive with Us\n\nBeyond the Status Quo\nWork from anywhere in the USA\nCompetitive Salary\nEquity for Full-Time Employees\nUnlimited PTO, generous sick time policy\n$20 a month to connect virtually with colleagues\nActive Giving committee and employee-led communities \n\nHealth & Wellness\nComprehensive Health Plans with generous employer contributions\n100% Company paid Short Term/Long Term Disability and Life Insurance\nCompany HSA Contribution: $100-$150-$200 per month based on tier\nGender Affirmation Coverage on Cigna Medical Plan (including surgery)\n\nHappiness & Well-Being\n$25 per month Lifestyle Spending Account\nInternet Reimbursement - $50/month\n$750 Home office stipend\n$10k Adoption Benefit\nComprehensive Family Planning Covered on Cigna Medical Plan\nUp to 12 weeks paid leave for new parents\n\nAutomox policy requires that all employees be vaccinated for Covid-19 in order to travel for work or participate in in-person events with other employees, clients, and vendors. Vaccination is not a requirement of employment.\n\nLOCATION\n\nRemote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. \n\nWe are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Engineer jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Location\nUnited States (Remote)
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
HealthVerity is hiring a Remote Quality Assurance Engineer
How you will help\nYou will be embedded in a development scrum team to design, document and implement effective test strategies for new and existing features. You will own our testing environment and be the gateway to successful production deployments. You will be expected to work across roles at HealthVerity to ensure quality goals are met. Additional tasks will include reviewing requirements and code, automated testing, test planning and reporting.\n\nWhat you will do\n• Write and carry out end to end automated testing, including functional, performance, regression, and stress testing\n• Refine testing and quality processes, methodologies and performance measurements\n• Confirm and document defects and communicate KPIs with our Product and Development teams\n• Manage and maintain testing environments and build processes, in concert with the System Operations team\n• Create test strategy and implementation plans for development, while ensuring best practices across SDLC\n\nAbout you\n• A curious self-starter with a positive attitude that enjoys working in a rapidly changing, fast paced environment\n• Data-focused, testing and measuring as much as you can\n• Able to take broad feature requirements and turn them into actionable, valuable test plans\n• Organized, with the ability to multitask by using impeccable time management skills\n• Meticulous with attention to detail but are able to see the big picture and focus on high level goals\n\nDesired skills and experience\n• 2+ years of experience writing automated test cases\n• Familiarity with cross browser testing frameworks like Selenium\n• Experience with rapid software and exploratory testing\n• Bonus: Experience with Python or JavaScript\n• Bonus: Knowledge of continuous integration frameworks, such as Jenkins\n\nAbout HealthVerity\nPharmaceutical manufacturers, payers and government organizations have partnered with HealthVerity to solve some of their most complicated use cases through transformative technologies and real-world data infrastructure. The HealthVerity IPGE platform, based on the foundational elements of Identity, Privacy, Governance and Exchange, enables the discovery of RWD across the broadest healthcare data ecosystem, the building of more complete and accurate patient journeys and the ability to power best-in-class analytics and applications with flexibility and ease. Together with our partners, HealthVerity has built the modern way to data for the health insights economy. To learn more about the HealthVerity IPGE platform, visit www.healthverity.com.\n\nOur company challenges\n• Empowering clients with highly rewarding data discovery and licensing tools\n• Ingesting and managing billions of healthcare records from a wide variety of partners\n• Standardizing on common data models across data types\n• Orchestrating an industry-leading HIPAA privacy layer\n• Innovating our proprietary de-identification and data science algorithms\n• Building a culture that supports rapid iteration and new possibilities\n\nWe have big plans\nThe infrastructure and culture we are building will provide an environment that cultivates innovation. We want to move fast knowing we can fix anything we break along the way. If a new need arises, we want to turn around a solution quickly. We want to solve our challenges in ways that create even more possibilities. We’ve created a platform that will scale to support an ever-growing array of data providers and innovative products and services. You must be able to think big while still delivering on near-term requirements.\n\nHealthVerity is an equal opportunity employer devoted to inclusion in the workplace. We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.\n\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]\n\nHealthVerity offers in-office and remote options, so you can work from anywhere within the US! #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support, Executive, Developer, Engineer, Digital Nomad and Quality Assurance jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
How you will help\nYou will support the engineering team and implement automation to fortify and expand our current technical processes. You will develop a strong technical understanding of the components of our system and work with internal resources to solve any challenges that may arise.\n\nWhat you will do\n• Design and develop software across our full product stack (React on the frontend, powered by a robust backend microservice architecture)\n• Contribute to our product direction by translating customer requirements into functional, scalable code, consulting with product and design resources to guide our engineering choices and workflow\n• Devise and implement improvements to our automated testing and deployment processes\n• Manage the operation and automation of production environments\n• Triage technical support requests as needed \n\nDesired skills and experience\n• 2+ years of experience making full stack contributions to production web applications \n• Strong development-tools fundamentals (git/GitHub, npm/yarn dependency management, etc.)\n• Proficient, working knowledge of AWS (bonus: Lambda/Serverless)\n• DevOps experience with complex, microservice-driven production systems\n• Comfortable with ES6 JavaScript / TypeScript\n\nAbout you\nYou ...\n• Are motivated to automate processes efficiently and effectively\n• Understand best technical practices\n• Take initiative and always look for ways to grow your skillset\n\n\n\nAbout HealthVerity\nPharmaceutical manufacturers, payers and government organizations have partnered with HealthVerity to solve some of their most complicated use cases through transformative technologies and real-world data infrastructure. The HealthVerity IPGE platform, based on the foundational elements of Identity, Privacy, Governance and Exchange, enables the discovery of RWD across the broadest healthcare data ecosystem, the building of more complete and accurate patient journeys and the ability to power best-in-class analytics and applications with flexibility and ease. Together with our partners, HealthVerity has built the modern way to data for the health insights economy. To learn more about the HealthVerity IPGE platform, visit www.healthverity.com.\n\nOur company challenges\n• Empowering clients with highly rewarding data discovery and licensing tools\n• Ingesting and managing billions of healthcare records from a wide variety of partners\n• Standardizing on common data models across data types\n• Orchestrating an industry-leading HIPAA privacy layer\n• Innovating our proprietary de-identification and data science algorithms\n• Building a culture that supports rapid iteration and new possibilities\n\nWe have big plans\nThe infrastructure and culture we are building will provide an environment that cultivates innovation. We want to move fast knowing we can fix anything we break along the way. If a new need arises, we want to turn around a solution quickly. We want to solve our challenges in ways that create even more possibilities. We’ve created a platform that will scale to support an ever-growing array of data providers and innovative products and services. You must be able to think big while still delivering on near-term requirements.\n\nHealthVerity is an equal opportunity employer devoted to inclusion in the workplace. We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.\n\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]\n\nHealthVerity offers in-office and remote options, so you can work from anywhere within the US! #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support, Executive, Developer, Engineer and Digital Nomad jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Location\nRemote
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Join Back and enhance the employee experience of the most advanced and exciting organizations around the globe. Here are a few you might already know: Soundcloud, Netlify, and Loom.\n\nAt Back, we are building a one-stop shop for employees that helps them throughout their journey with a company. We facilitate their onboarding before they join and give them a seamless experience whenever they need to know or do anything internal to the company.\n\nWithout Back, employees need to figure out who to talk to when they have a request, which tool to use when they need something, where to find policies, etc. For each question we try to find the best next step towards its resolution. If we have the answer, we send it to the requester instantly. For specific tasks, like requesting time off, we allow them to book a holiday directly from Slack without dealing with another tool. In all other cases we connect you directly with the team, keeping all communication and updates in Slack.\n\nYou will join our team as our first Customer Success Manager! In this role you will be responsible for onboarding new customers and building strong relationships with them to ensure great customer experience with Back. You will proactively manage all our accounts, meaning you will ensure our customers are getting most of our solutions and help them to be successful and for them to continually drive business value from our product. \n\nThis position can be based in our growing HQ in Berlin Kreuzberg or remote.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support and Executive jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Location\nBerlin/remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Caroo is hiring a Remote Director Customer Success
Role:\nCaroo is looking to add a Director of Customer Success to lead the team that supports our growing membership base. Reporting to the VP of Sales, this role will build and execute a playbook for serving and expanding subscription and ad hoc revenue amongst active Caroo members. This leader will lead a small (but growing) team while also creating and implementing processes for account handoffs, quarterly business reviews, and annual renewal sales motions. At Caroo, Customer Success is a revenue producing function so this leader will strive to meet and exceed revenue and account retention targets. \n\nWorking closely with stakeholders in Operations, Technology, and Sales, this leader should be comfortable leading cross-departmentally and will be responsible for all aspects of account retention, upsell, and NPS. \n\n\nWe are committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests.\n\n\nLife at Caroo\nCaroo was founded to build a future of work where people feel connected wherever they are and companies can easily create their own unique culture that grows, adapts, and evolves just as they do.\nCaroo’s mission is simple: To empower organizations to build more caring and connected cultures so that people can do the best work of their lives. The company believes that when people feel seen, their talents shine. When people feel valued, they add value exponentially. And when people feel connected, there’s no limit to what they can achieve together. That’s why Caroo is obsessed with helping companies everywhere create meaningful moments of care that empower their teams to thrive.\n\nOur commitment to delivering care and kindness starts with our own talented team and the communities we live in. Caroo is Great Places to Work Certified and has been named one of Entrepreneur’s Top Company Cultures. Our values center the whole human and empower our employees to care for their physical and mental wellbeing.\n\nCaroo is a proud partner of Feeding America - donating meals to families in need for every Caroo product purchased. Since the partnership was established in 2016, Caroo has donated more than 17 million meals to families impacted by food insecurity. \n\nCaroo is backed by venture capital firms like 3L Capital and has earned accolades in INC, Forbes, Fast Company. In two of the last three years, Caroo earned a spot on the Inc 5000’s list in 2018 and 2019 and was ranked the 2nd fastest growing company in LA. If you want to make an impact, take on a lot of responsibility and be a part of a thriving cloud culture, join us. We promise to help you grow professionally and personally, all while being surrounded by good people looking to transform the way companies care for their employees. \n\nWe’re Caroo. Welcome to the future of work! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive and Customer Support jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Tray.io is hiring a Remote Customer Success Instructional Designer
\n \n\nEducation & Enablement- Instruction Designer\n\nLocation - Remote US/UK \n\n\n\nWe believe that everyone can and should automate the tools they use every day.\n\nThe Tray Platform empowers anyone to do more, faster by harnessing automation with the leading, low-code general automation platform.\n\nWith Tray.io, citizen automators throughout (organisations/organizations) can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs.\n\nYour Mission\n\nThe Instructional Designer will play a key role in educating and enabling our customers, prospects, partners and employees on the Tray.io platform through outcome-based learning objects. \n\nYou will be responsible for collaborating with Subject Matter Experts and translate technical features into tangible training materials driving measurable, attainable, repeatable, and scalable education solutions for technically proficient end users.\n\nAs an experienced instructional designer with engineer/coding experience with a passion for growing start-ups we are looking for someone who can work autonomously and in diverse groups.\n\nWhat you will do:\n\n\nCreate scenario driven learning content including ILT presentation materials, exercise guides, quick-reference materials, eLearning tutorials or multimedia products (video, graphic, audio)\n\nDeliver extensive course materials as well as micro learning content\n\nCollaborate with engineers, product managers, and technical SMEs in order to turn technical information into effective learning content \n\nMaintain a learning library with protocols for promoting and archiving materials.\n\nCollaborate on testing/trial environment protocols to ensure consistent training practices within these environments.\n\nConduct testing on instructor-led course exercises and make configuration changes to trial environment as needed \n\n\n\n\nAbout You:\n\n\nExperience creating technical training content for with SaaS/PaaS environments \n\nExperience incorporating media components (e.g., videos, images, animations or interactive elements) into learning products (e.g., traditional classroom, synchronous and asynchronous online training, web-based training, games and simulations, job aids, testing, instructional videos).\n\nProficient in Microsoft Office, learning/content management systems, and basic HTML\n\nIntellectually curious to understand new technologies\n\nAbility to work with limited supervision and collaborate with a remote team\n\n\n\n\nYour team will fully support you to do your best work\n\nOur team is humble but spirited people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another.\n\nThe heart of Tray is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.\n\nWe believe in diversity and equal opportunity.\n\nWe believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Customer Support jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Automox is hiring a Remote Technical Support Engineer
Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.\n\nOVERVIEW\n\nYou are a customer service fanatic who enjoys the challenge of ensuring the success and delight of customers when using Automox’s products. You boast 5-8 years’ experience in a technical, customer-facing position supporting technically minded individuals, and you’re proud of your logical approach to problem-solving coupled with fantastic written and verbal communication skills. You have a passion for learning new technologies and understanding how to utilize them in a high-paced, customer-facing environment.\n\nTOTAL COMPENSATION\nColorado applicants: The minimum annual salary for this role is $85,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only. \n\nAutomox offers additional compensation and benefits including an annual bonus program and equity; comprehensive medical, dental, and vision plans; STD & LTD, life insurance and AD&D; telemedicine and mental health options; flexible spending account; pet insurance; legal shield and ID shield; 401k; perk stipends; an internet allowance; paid time off (including flexible PTO, company recharge days, sick time, paid parent support leave, and medical leave); adoption assistance; flexible schedules; and a remote-first culture. \n\nOur offers, which include competitive base pay and the total compensation package, are determined by experience, depth of knowledge, and other relevant factors. Automox reserves the right to amend or modify employee perks and benefits.\n\n\nWHY AUTOMOX We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey. \n\nLOCATION\n\nRemote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. \n\nWe are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Developer, Testing, Engineer, Digital Nomad, Executive and Customer Support jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Location\nUnited States (Remote)
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
BenchSci is hiring a Remote Enterprise Customer Success Manager
BenchSci's vision is to help scientists bring novel medicine to patients 50% faster by 2025. We do this by empowering scientists to run more successful experiments with the world's most advanced, easy to use biomedical artificial intelligence software platform, thereby avoiding delays that slow the progress of medicine to clinical trials. Backed by F-Prime, Inovia, Golden Ventures, and Google's AI fund, Gradient Ventures, we provide an indispensable tool for more than 41,000 scientists that accelerates research at 15 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a CIX Top 10 Growth company, certified Great Place to Work®, and top-ranked company on Glassdoor.\n\nWe are looking for an Enterprise Customer Success to join our Customer Success. You will be reporting to the Director of Enterprise Customer Success.\n\nOur Culture:\nWe believe culture is critical to success and invest accordingly. We live and promote our FASTT values of focused, advancement with speed, tenacity, and transparency. We work hard to maintain an engaging, supportive environment where everyone can do their best work. To learn more, read our culture deck.\n\nDiversity, Equity and Inclusion:\nWe're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. To learn more, read about our DEI initiatives.\n\nAccessibility Accommodations:\nBenchSci provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nToronto, Ontario
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Duolingo is hiring a Remote Associate Customer Support Manager
\nOur mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that's where you come in!\n\nDuolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.\n\nWe are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!\n\nWe are hiring an Associate Customer Support Manager to join a world-class company with a world-changing mission. Your main goal will be to deliver outstanding support to ensure a fun and worry-free experience for our learners! This is the ideal role for someone who is interested in improving existing customer support workflows and building an exceptional workforce in a fast-paced, innovative environment. You will be a champion for our users, working cross-functionally with other teams to report bugs and trends in learner feedback. This position requires a strong critical thinker who can help maintain our stellar metrics when supporting our premium subscribers.\n\nYou Will...\n\n\n* Monitor metrics to measure overall Customer Support team performance\n\n* Assist with ongoing hiring processes for our Customer Support team\n\n* Manage ongoing onboarding tasks for our Customer Support team\n\n* Build and craft troubleshooting communication for our customers\n\n* Manage execution and success of ongoing training programs for our Customer Support team\n\n* Track user trends and learner feedback\n\n* Work cross-functionally with other teams to track and triage bug reports\n\n* Engage our learners via top social media channels\n\n* Assist with special projects and have opportunities to take on increased responsibility\n\n* Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays\n\n\n\n\nYou Have...\n\n\n* Strong interpersonal and problem solving skills\n\n* Excellent attention to detail\n\n* Highly professional communication skills\n\n* Basic familiarity with Duolingo products, such as the Duolingo app and our website.\n\n* Ability to navigate and tackle projects independently without sacrificing quality of work\n\n* The interest in dissecting technical processes, improving upon them, and making them easily comprehensible by a variety of audiences\n\n\n\n\nRequirements: \n\n\n* Ability to work full-time from or relocate to Pittsburgh, PA\n\n* A bachelor’s degree or higher\n\n* Experience with CRM tools (i.e. Zendesk)\n\n* At least 2-3 years of proven experience\n\n\n\n\nExceptional Candidates Will Have...\n\n\n* Conversational in French, Spanish, or Portuguese\n\n* Experience working in tech\n\n* Experience working with remote workforces, especially those spread across multiple timezones\n\n\n\n\n\nWe aim to return to office, and as such are requiring all employees to be fully vaccinated against COVID-19.\n\nTake a peek at how we care for our employees' holistic well-being with our benefits here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nPittsburgh, Pennsylvania, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
brightwheel is hiring a Remote Senior Technical Recruiter
Our Mission and Opportunity\nEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.\n\nOur Team\nWe are a highly distributed team supporting fully remote employees across every time zone in the US. We also have hubs in Austin, Denver, and San Francisco. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. \n\nWe believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.\n\nWho you are\n\nOur Talent team is committed to ensuring brightwheel has the team in place to enable a high-quality early education for every child. We are seeking an experienced (Senior) Technical Recruiter to join our growing Talent team. This individual will partner closely with our Engineering, Product and/or Design leadership and play a critical role in scaling these organizations.\n\nYou will be a trusted thought partner to leaders across the company, diving deep to understand business needs and develop tailored recruitment strategies to fill critical roles. You are process-driven and detail-oriented, regularly analyzing data to identify opportunity areas and implement solutions. You are passionate about creating an unparalleled candidate experience and building a process that is inclusive, equitable, and enjoyable for every candidate. You are a driven team player, comfortable managing a full-cycle process across a mix of technical roles. \n\nBrightwheel offers a competitive compensation package (base salary, equity and benefits) with a strong emphasis on equity-based compensation (ownership in brightwheel). For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In alignment with Colorado's Equal Pay for Equal Work Act, the annual cash compensation for this role in Colorado is targeted at $89,000-$142,000. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. If you are applying from a different location and have questions on the compensation band for your region, please ask your recruiter.\n\nOur benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. \n\n\nBrightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Executive and Senior jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nSan Francisco CA Austin TX or US Only
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Back Market is hiring a Remote Technical Program Manager
Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products. \n\nBack Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation : the Bureau Of Technology\n\nBe a part of the movement. Join the refurb revolution.\n\nAbout the job :\n\nAs a Technical Program Manager at Back Market, you will partner with our engineering and product teams to assess needs and drive the evolution of our platform and help us reach our goal to become the global leader in the refurbishing world. In this role, you will identify critical tech epics that must be delivered to support the business growth. You will “make it happen” by managing high-impact projects across multiple tribes within BackMarket, from concept to delivery. You will collaborate on our roadmap, and bootstrap new programs that will enhance our ability to reach our ambitious goals.\n\nRecruitment process :\n\n* Call with Yann one of our tech talent acquisition specialist\n* Interview with our Platform Engineering manager and our Lead SRE\n* Interview with our Mobile Engineering Manager + a Product Owner\n* Interview with our Chief of Staff and our Head of Platform Engineering\n* Interview with our co-founders, Quentin, CTO & Thibaud, CEO\n\n\nWHY SHOULD YOU JOIN US ?\n\n• A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!\n• An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, remote-friendly, relocation package, internal events, etc… \n• Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!\n• Work with passionate experts who will share their knowledge and help you develop and grow! (Backademy, technical guilds, Meet-up & Conference) \n• Grow your career with a flexible career path, BackMarket can help you evolve!\n• A booming scale-up: our environment is rapidly growing in Europe, the USA and soon in Asia!\n• A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.\n\nBackMarket is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and Executive jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nParis
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Emptor Inc is hiring a Remote Customer Support Specialist
About Emptor\nFounded in 2016 and headquartered in New York, Emptor is a fully remote B2B SaaS startup. We are focused on solving trust and safety issues in Latin America by using big data. Emptor currently serves large multinational technology firms operating in the region by building tools for operational decision making on a large scale. We have opportunities in product, sales, finance, infrastructure, architecture, web scraping, NLP, ML and data science.\n\nCustomer Support at Emptor\nAs a Customer Support Specialist, you will provide a helping hand to our clients who are scaling their business with Emptor. Our team is committed to delivering customized solutions and support the customer experience through technical problem-solving and a thorough understanding of the Emptor products.\n\nWe're looking for someone passionate working with domain experts to solve problems for customers. The role will include managing Zendesk operations, understanding and defining the clients needs, and managing day-to-day operations on a dual facing capacity: client-oriented and product-oriented. \n\n\nExcited about this opportunity? Apply to the position and start your journey with us.\nFor more information on Emptor, what we do, what we value and the kind of service we provide, please visit https://www.emptor.io/\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
NextRoll is hiring a Remote Strategic Customer Success Manager
\n\n\nRollWorks, the B2B division of NextRoll, Inc., is seeking a Senior Strategic Customer Success Manager for our growing team. In this role, you will be instrumental in providing value to our customers, and therefore integral to growing our business. In this role you will be part of the “engine of Rollworks”, a small but skilled team managing the relationships and strategies of Rollwork’s largest and most strategic customers, which comprises a substantial portion of the business unit’s overall revenue in a company that is both growing quickly and is profitable.\n\nThis role is open in our San Francisco, New York, Salt Lake City offices, or remote.\n\nOur work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.\nThe impact you’ll make: \n\n\nYou are a crucial driver of success for our most tactically complex customers. You will acquire deep product knowledge and apply your customer facing skills to make an impact on product adoption, expansion, and retention for a very valuable customer base. \n\nYou will act as one of the primary customer contacts (along with your partner Strategic Account Manager) with a focus on driving product adoption and implementation, customer enablement of the platform and adoption of best practices, campaign management, as well as delivering value realization through reporting and analysis. \n\nYou will liaise with different internal support teams like Product Success, Customer Insights Analysts, Product Managers, Enablement, and Ad Ops, to triage best practices to translate into consultative input to the customer, so that they are successful on our platform and with their account based strategies overall. \n\nYou are ideally someone who is comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career. \n\n\n\nSkills you’ll bring: \n\n\n5-7 years of Customer Success or AdOps experience, preferably in the adtech or account-based marketing industry\n\nSaaS Sales or Renewal process strongly preferred, Media knowledge preferred.\n\nExperience managing dozens of tasks simultaneously and comfortable with self-managed prioritization\n\nAbility to coordinate and organize several internal and external stakeholders to move fast and get things done\n\nHighly organized on different levels - from structuring customer calls / meetings / follow up, to maximizing your week, to planning your quarter\n\nBusiness acumen - ability to research companies and industries to understand and relate to customers, translate this into meaningful conversation\n\n\n\nBenefits and perks: \n\n\nCompetitive salary and equity\n\n100% employee coverage for medical, dental and vision premiums\n\nShort and long term disability benefits at no cost to the employee\n\nBasic life and AD&D insurance at no cost to the employee\n\n401K Plan (Pre-tax and Roth)\n\nCompetitive salary, equity, and fully covered medical\n\n4 weeks of paid time off and work/life balance\n\nUp to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)\n\nUp to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)\n\nJoin a community of fellow Rollers as a member of one of our Employee Resource Groups \n\nAmple opportunities to volunteer with local organizations with NextRoll Gives Back\n\n\n\nAbout RollWorks:\n\nRollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks’ solutions address the needs of organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.\n\nWe are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nSalt Lake City, Utah, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Catapult Sports is hiring a Remote Associate Customer Success Specialist
\nOur mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.\n\nWe work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.\n\nWE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS SCIENCE AND PROVIDING AMAZING CUSTOMER SERVICE\n\nWe are looking for a talented and enthusiastic Associate Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. \n\nBased in South Korea, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions. \n\nThe role will work closely with our business development managers, partners and sport scientists throughout ASIA to support existing clients and maximise their return on investment, while also supporting new business opportunities. \n\nYou will also be the voice of customers and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers. \n\nWHAT YOU’LL BE DOING\n\n\nAccount manage a select portfolio of teams within your dedicated territory\n\nEducate customers on best practice when utilizing Catapult technology and value proposition\n\nDrive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations/training. This includes cross selling and upselling across the product platform\n\nOn-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions\n\nCustomer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience\n\nMaintaining Client Health through active account management\n\nProduct feedback and innovation internally\n\nProvide evidence based, scientific materials for marketing, internal and external purpose\n\nMaintain a large database of information\n\nAid in the data analysis of our elite teams where required\n\nGeneral representation of Catapult at domestic and international conferences where required\n\nResearch and development of Catapult’s product stack\n\n\n\n\nWHAT YOU WILL NEED\n\n\nProficient in both Korean and English\n\nMinimum 1+ years working in the elite sporting environment\n\nUnderstanding of performance monitoring tools such as GPS; Video Analysis; Tactical applications \n\nUnderstanding of statistical analysis of large data sets\n\nProficient with computers and Microsoft office\n\nAccount management experience with a large customer base (desired)\n\nGreat communication skills to foster new relationships and build on existing relationships with a select customer portfolio\n\nAbility to analyse, and interpret data\n\nEffective communication to articulate findings to coaches, athletes, and other performance staff\n\nThe desire to influence the performance management of elite sports\n\nAbility to work individually and with a larger regional team\n\nCommunicate effectively with key stakeholders, particularly software and hardware engineers\n\nBachelor’s degree in Exercise and Sport Science required\n\nSports science related experience within team sports is desirable.\n\n\n\n\nWHY CATAPULT? \n\n\nWe have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.\n\nWe encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.\n\nOur workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.\n\nWe value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.\n\n\n\n\nWhether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit into our team culture, those who actively contribute and individuals who are excited about what they do. \n\nIn order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.\n\n \nR420 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nSeoul, Seoul, South Korea
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Leaf Logistics is hiring a Remote Customer Success Manager Demand
We are Leaf\n\nLeaf is on a mission to upend the way companies buy and sell transportation. Every year, billions of dollars, hundreds of megatons of carbon and millions of person-hours are wasted because the companies who ship goods and the companies who carry them aren’t upfront about their needs and abilities. Our platform finds ways for buyers and sellers to contract binding commitments for plannable and predictable freight and allows those contracts to be traded when needs change. In time, Leaf will become the hub through which the trillion-dollar American freight market is managed.\n\nWe are a team of experienced, smart, and mildly disagreeable troublemakers who like taking on unreasonably big challenges; we know how to build things, we’ve lived what’s broken in this industry, and we’re looking for bright, ambitious people to help us drag the transportation world kicking and screaming into the 21st century.\n\nWhat does the Customer Success Team do?\n\nThe customer success team works closely together to on-board new customers, address any concerns that arise, and ensure a growing, long-term relationship. As a member of the Customer Success team you will:\n● Work with others at Leaf to identify and engage prospective and current member companies\n● Help qualify new leads\n● Engage with analytics and data science colleagues to identify compelling, customer-specific opportunities\n● Engage key customer personnel through the on-boarding process\n● Manage customer relationships to ensure mutual success\n● Help to build both long-term customer relationships and early momentum to continue Leaf’s rapid growth.\n\n \nWho makes a great Customer Success Team Member?\n\nYou should be fanatical to the point of unreason about delivering real, measurable value to our customers … and making sure that they appreciate it. Know when to be a bull in a china shop, and when to kiss babies. Have some stories, and some scars to show for it.\n \nBe able to create polished materials for customers, and deliver them with panache.\n \nBe willing to work with people you disagree with; be eager for criticism, and constantly searching for ways to do what you do better. Never be content with things the way they are, but don’t let the quest for something perfect prevent you doing what’s good enough.\n \nHave a sense of humor and be prepared to use it liberally.\n \nIt’s helpful if you have:\n● Significant experience around the buying, selling and management transportation (particularly truckload)\n● Proven track record of excellent performance, entrepreneurial initiative and leadership\n● Ability to plan and manage at a strategic level, while executing at an operational level\n● Strong analytical, project leadership and communication skills\n● Excellent software skills including spreadsheets, database management and presentations\n● Exceptional track record of developing and executing operational plans, providing personal leadership through example\n● Ability to work both self-directed and collaboratively to deliver results in a fast paced, startup environment\n● Prior experience in transportation management, operations, or consulting preferred\n● Unbelievably positive attitude, sense of humor and/or thick skin\n● Consummate team player, able to wear multiple hats, and assist team members when needed\n \n \nWho doesn’t?\n\nWhat we’re trying to do is hard, because we’re asking for big changes from people who are usually very comfortable doing things the way they’ve always been done. There is a lot of frustration, and it’s easy to put a lot of work into something that doesn’t bear fruit. But we’re here to put a big dent in a gigantic industry, something we’ll all be proud of a decade from now.\n\nWe’re also a startup. Priorities change all the time, something’s always on fire, and there’s twice as much work to do as hands to do it. Its uncomfortable, new challenges surface constantly, and that means it’s up to you to manage how you spend your time in the midst of conflicting priorities. \n\nWe’re well-funded, with advisors and investors who’ve built legendary companies. But we’re also deploying that capital aggressively, so you should expect uncertainty and discomfort.\n\nIf the above sounds daunting, you’re a perfectly sound and reasonable person who probably won’t fit in at Leaf. If this strikes you as an exhilarating milieu, well, let’s talk.\n\n#LI-Remote\n\nCompensation\n\nLeaf offers a very comprehensive compensation package including competitive base salary, variable compensation and health benefits.\n \nLeaf Logistics is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nNew York
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Automox is hiring a Remote Customer Success Manager
Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.\n\nOVERVIEW\n\nWe are looking for the right Customer Success Manager that sees themselves as embodying Customer Obsessed and wants to join the Customer Experience Team that is tasked with making sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Customer Successes Manager is the customer advocate always and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.\n\nColorado applicants: The minimum annual salary for this role is $75,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only. Automox offers additional compensation and benefits including: an annual bonus program and equity; comprehensive medical, dental and vision plans; STD & LTD, life insurance and AD&D; tele-medicine and mental health options; flexible spending account; pet insurance; legal shield and ID shield; 401k; perk stipends; an internet allowance; paid time off (including flexible PTO, company recharge days, sick time, paid parent support leave, and medical leave); adoption assistance; flexible schedules; and a remote-first culture. Our offers, which include competitive base pay and the total compensation package, are determined by experience, depth of knowledge, and other relevant factors. Automox reserves the right to amend or modify employee perks and benefits.\n\n\nWHY AUTOMOX We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey. \n\nLOCATION\n\nRemote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. \n\nWe are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing, Non Tech, Cloud, Engineer, Senior, Customer Support and Executive jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Location\nUnited States (Remote)
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Smartsheet is hiring a Remote Customer Support Specialist
\nEnergized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Customer Support Specialist, you will report to one of our Support Team Leaders and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.\n\nIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.\n\nYou will report to one of our Managers, Support located in our Bellevue office however, this role is remote eligible!\n\nYou Will:\n\n\n* Become Smartsheet Product Certified and handle customer cases over email, phone, and chat.\n\n* Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.\n\n* Partner with leaders to achieve goals.\n\n* Become an expert in a specific product area and deliver 1:1 live trainings to customers.\n\n* Contribute to team projects.\n\n* Give and receive thoughtful feedback on team processes and leadership.\n\n* Manage other responsibilities as assigned.\n\n\n\n\nYou Have:\n\n\n* Excellent phone manner and strong writing skills.\n\n* Experience in a customer-facing role.\n\n* Technical support experience in a SaaS environment.\n\n* Flexibility in your working hours as this position will require work outside of standard business hours.\n\n\n\n\nPerks & Benefits:\n\n\n* 100% employer-paid medical, dental, and vision coverage for full-time employees\n\n* Equity - Restricted Stock Units (RSUs) Equity with all offers\n\n* Lucrative Employee Stock Purchase Program (15% discount)\n\n* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)\n\n* Monthly stipend to support your work and productivity\n\n* 15 days PTO to start, plus Flexible Sick Leave\n\n* Teleworking options from any registered location in the U.S. (role specific)\n\n* Up to 24 weeks of Parental Leave\n\n* Personal paid Volunteer Day to support our community\n\n* Opportunities for professional growth and development including LinkedIn Learning online courses\n\n* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account\n\n\n\n\nEqual Opportunity Employer:\n\nSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.\n\nAt Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nPortland, Oregon, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Atomic is hiring a Remote Customer Experience Specialist
Atomic is a venture fund that founds companies. Founded in 2012, we believe that disruptive innovation is most successfully achieved by pairing innovative ideas with business discipline, and that building those ideas into businesses is not something that can be outsourced. We are engineers and entrepreneurs who build and operate the next generation of great companies.\n\nAbout the role: \nWe’re hiring a Customer Experience Specialist that will be the front lines of connecting with our customers. Most of your time will be spent connecting with customers and helping them with their needs — either by SMS, email, or voice/zoom. You’ll be the friendly voice they’ll remember and call when something goes wrong. \n\nWe have a bold and ambitious mission of fixing the broken childcare system in America by making high quality child care more affordable and more accessible. As one of our first employees, you’ll be responsible for building much of what our company will become, and you’ll be directly responsible for helping shape our solution to the childcare system. We will compensate you well, invest in your development and career progression, and we’ll make sure this is one of the best work experiences. \n\nIf you believe you’re a good fit, please reach out! \n\nThe Role:\nWe are currently looking for a superb customer-facing team member to join our small but growing team. You will be able to contribute meaningfully to a fast-growing early-stage company, and work directly with the team leadership.\n\nWe are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.\n-----\nAtomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.\n\nPlease review our CCPA policies here.\n\nThis role can be performed remotely anywhere in the United States with the exception of Colorado.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Ruby, Engineer and Ruby jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Location\nRemote - US
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Dgraph Labs is hiring a Remote Customer Support Engineer
Dgraph Labs, home of Dgraph, the only native GraphQL database. Started by ex-Google engineers, our mission is to empower developers to build smarter apps with GraphQL and the world’s most advanced graph technology. With over 16,000 GitHub stars and more than 10 million downloads, Dgraph is the most popular open-source graph database on GitHub.\n\nOur customers range from global Fortune 500 companies to emerging startups, and powering use cases like customer 360, financial intelligence, recommendation engines, knowledge graph, social networks, and many more. We are headquartered in San Francisco with a distributed team across the globe. Dgraph is well-funded, with lead investors from Redpoint and Bain Capital.\n\nAt Dgraph, we are looking for a Customer Support Engineer to join our team immediately. This is a remote-friendly role working in the US timezone. \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Quality Assurance, Engineer and Customer Support jobs that are similar:\n\n
$55,000 — $90,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Nightfall is hiring a Remote Customer Success Manager US & Canada
As an early Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.\n\nAbout Nightfall:\nNightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at [email protected] \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Backend, Full Stack, Executive and Customer Support jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Binance is hiring a Remote Customer Service Representative
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.\n\nAre you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?\n\nCustomer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.\n\nSupport is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.\n\nSupport will be in English, applicants need to speak both languages.\n\nConditions\n- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry\n- Fast moving, challenging and unique business problems\n- International work environment and flat organisation\n- Great career development opportunities in a growing company\n- Possibility for relocation and international transfers mid-career\n- Competitive salary\n- Flexible working hours, Casual work attire \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Location\nLatin America
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Bodyport is a virtual cardiac clinic aimed at reducing the burden of heart disease through personalized, evidence-based care. In just one daily step, our novel sensors and algorithms predict changes in health status, enabling early, optimized interventions that significantly improve outcomes. Bodyport is initially targeting heart failure, a chronic condition affecting over 6 million Americans and a leading cause of hospitalizations (1M/year) and healthcare spending ($35B/year). Bodyport is backed by leading investors including Initialized Capital, Playground Global, Boehringer Ingelheim, Y Combinator, and Rock Health.\n\nAs Head of Marketing at Bodyport, you will create engaging content to grow the business. You will be responsible for shaping the Bodyport brand story and engage Patients, Clinicians, Health Systems and Partners with that story through an omni-channel program that supports key business objectives. You will develop a high-performing team and work closely with Sales and Member Success Teams to optimize execution and identify new content opportunities.\n\nWe want you to know\nYou can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case).\n\nWe are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and Marketing jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Location\nSan Francisco
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Bodyport is hiring a Remote Customer Success Manager
Bodyport is a virtual cardiac clinic aimed at reducing the burden of heart disease through personalized, evidence-based care. In just one daily step, our novel sensors and algorithms predict changes in health status, enabling early, optimized interventions that significantly improve outcomes. Bodyport is initially targeting heart failure, a chronic condition affecting over 6 million Americans and a leading cause of hospitalizations (1M/year) and healthcare spending ($35B/year). Bodyport is backed by leading investors including Initialized Capital, Playground Global, Boehringer Ingelheim, Y Combinator, and Rock Health.\n\nAs Customer Success Manager at Bodyport, you will be responsible for ensuring our customers are successfully onboarded as well as maintain high customer satisfaction. You will be an integral member of a cross functional team, including Sales, Marketing, and Product. You will serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment).\n\nWe Want You To Know\nYou can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case).\n\nWe are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nSan Francisco
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Hyperscience is hiring a Remote Customer Success Manager
Job Description\nAt Hyperscience, we are all about creating better outcomes for customers, companies and the world. The Customer Success team at Hyperscience acts as the customer’s trusted advisor and advocate, building and growing an ongoing strategic relationship with each customer. Team members are responsible for preserving our current business, opening doors for additional opportunities, and growing our customers into life-long Hyperscience advocates by providing them an unparalleled experience.\n\nThe Customer Success Manager (CSM) will connect with their assigned Hyperscience customers immediately post-sales. You will partner closely with the Implementation Managers and own the ongoing customer relationships post-implementation. Once the customer has gone live, the CSM will work cross-functionally to help customers deploy new use cases, track adoption and ensure each customer achieves their desired outcomes.\n\nSuccessful CSMs will be excited by having the freedom of doing the “best job possible”, owning high-touch, high-impact relationships with executive stakeholders at global enterprises and government agencies, and driving real improvement in customer operations through our software.\n\nThis is a full-time position located in France, Switzerland, or remote from an EU country reporting to the Director of Customer Success.\n\nAll job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Location\nFrance, Switzerland, Europe Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Lucidworks is hiring a Remote Search Engineer Technical Support
About the Team\nThe Technical Support Team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. A typical day in Support might include troubleshooting errors and attempting to fix or develop workarounds, diagnosing network and environmental issues, learning about customer's infrastructure and technologies, reproducing bugs, and reporting issues to the Engineering team using Jira. The Support Team is primarily responsible for break/fix scenarios, where they assist customers in diagnosing the issue to quickly bring network assets back online, and provide recommendations that prevent future problem recurrences. \n\nAbout the Role\nOur Technical Support Engineers are responsible for providing quality technical support to our growing client base which includes e-commerce and site search customers. This means assisting customers directly in triage and resolution of technical issues, and engaging resources internally to drive issues to resolution. \nOur Support Engineers work closely with other teams within Lucidworks including: Engineering, Cloud Operations, Professional Services, and Customer Success, providing many opportunities for career growth in a fast-paced, rapidly changing work environment. \nThis role balances technical depth with empathy for the customer’s needs and a drive to continually improve the products in order to ensure an excellent customer experience.\n\nThis role is expected to participate in weekend on-call rotations.\n\nOur Stack:\nApache Lucene/Solr, ZooKeeper, Spark, and Pulsar\nJava, Python, Linux, Kubernetes\nZendesk, Jira\n\nAbout you:\nYou are a curious-minded, natural problem solver who plays well with others and cares about the work, the team, and the customers. You are able to work collaboratively with a diverse community of personalities spread across multiple time zones, leveraging your excellent communication skills to make sure everyone is on the same page. You leverage all of your technical and people skills to become a trusted advisor for your customers and peers, both internal and external.\n\nCOVID Vaccination:\nLucidworks policy requires all employees to be vaccinated prior to his or her first in-office appearance. For certain positions where in-person is deemed, in Lucidworks sole discretion, to be essential to the role, offers of employment shall be conditional upon candidate’s attestation of vaccination.\n\nPlease note that at this time Lucidworks is unable to sponsor US employment authorization (both new and transfer).\n\nAbout Lucidworks\n \nLucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and healthcare providers. By fusing the power of search and AI, Lucidworks creates connected experiences for shopping, work, research, and support. Brands like Lenovo, Reddit, and Red Hat rely on Lucidworks to power personalized experiences that delight customers and empower employees.\n \nFusion is our cloud-native, ML-powered search platform that integrates open-source projects Spark and Solr with our proprietary code for query intent prediction, low latency search, hyper-personalization and smart app creation. Our products include applications that run on the Fusion platform including Predictive Merchandiser, which helps ecommerce teams harness the power of ML to improve ecommerce conversion and Smart Answers, which enhances chatbots and virtual assistants with natural language processing and deep learning. We believe in building a team to deliver these products that make searching for insights a uniquely personal experience for a worldwide community of users.\n \nLucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Engineer jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Location\nRemote - US
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Dataiku is hiring a Remote Senior Technical Support Engineer Northwest
Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.\n\nDataiku is looking for an experienced Technical Support Engineer to join its rapidly growing global Support team. Based out of North America, you will be supporting the deployments of its Enterprise AI Platform (Dataiku) to an ever growing and diverse customer base. \n\nAs a senior-level Technical Support Engineer, you will have the opportunity to showcase your skills as a polished communicator and a trusted technical resource along with being able to demonstrate excellent judgment in prioritization and multitasking. Furthermore, we are looking for someone who loves learning new cutting-edge technologies and getting their hands dirty to solve challenging technical problems, and is naturally driven to become an expert in the space. \n\nOur ideal candidate is an autonomous individual who is passionate about getting big data and data science technologies working together to solve business problems, and who will efficiently help customers solve their technical issues with Dataiku. If you are interested in staying at the bleeding edge of data and AI while also having the opportunity to join a rapidly growing startup as we look to take our support operation global, this will be a great fit for you. \n\n\nHeadquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 750 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG and Tiger Global, we recently announced a $400 million Series E funding round that will allow us to unleash Everyday AI within exponentially more organizations around the world. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. \n\nOur practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Senior and Engineer jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Location\nSeattle, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Confluent is hiring a Remote Backend Software Engineer England
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.\n\nWe’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.\n\nAbout the Team\nThe Clients Team is on a mission to make it as easy as possible to use Apache Kafka with any programming language. We develop high performance client libraries and APIs targeting various languages, and our passions range from squeezing an extra percent point of performance out of some low level networking code to designing APIs that are a joy to use. The software we make defines how users interact with Kafka - so it's high impact and very close to users. When we're not writing code, you'll find us out in the open source community (much of what we work on is open source), or helping our customers with some of their toughest problems.\n\nYou will be part of the team which enables Kafka to be used on any platform and on any language using standard interfaces and responsible for building critical features where stability and performance are of the highest concern. We are at the beginning of this engineering journey and are looking for great engineers to join our world class team who are passionate about building and running large scale, multi-tenant distributed data systems for customers that expect a high level of availability.\n\n\nCome As You Are\n\nAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.\n\nClick here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Architecture, Customer Support, Developer, Cloud, Digital Nomad, Engineer and Backend jobs that are similar:\n\n
$60,000 — $115,750/year\n
\n\n#Location\nRemote, England
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Confluent is hiring a Remote Cloud Infrastructure Software Developer Germany
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.\n\nWe’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.\n\nAre you an engineer who loves to make things that just work better? Do you love to look at cutting edge technologies and think about how can this run faster, be deployed quicker or fail less? \n\nDo you want to be part of a team that is building a PaaS enabling customers around the globe to deliver killer streaming applications? \n\nDo you already have an understanding of building and running distributed systems but would now love to take this to the next level? \n\nThe Confluent Cloud Platform based on Apache Kafka is the leading Cloud Native Platform as a Service for streaming data infrastructure, but this is just the beginning. \n\nWe need world class Site Reliability Engineers to help deliver this service to a growing global audience.\n\nCulture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. Here are some of the personal qualities we’re looking for: \n\nSmart, humble and empathetic\nHard working, you get things done\nHungry to learn in a field which is ever evolving\nAdaptable to the myriad of challenges each day can present\nInquisitive and not afraid to ask all the questions, no matter how basic\nReady to roll up your sleeves and help others, getting involved in projects where you feel you can add value\nStrive for excellence in your work, your team and the company \n\nCome and build with us. We are one of the fastest growing software companies in the market. A company built on the tenets of transparency, direct communication and inclusivity. Come meet the streams dream team and have a direct impact on how we shape Confluent.\n\n#LI-DS1\n#LI-Remote\n\n\nCome As You Are\n\nAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.\n\nClick here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Architecture, Customer Support, Developer, Cloud and Digital Nomad jobs that are similar:\n\n
$60,000 — $115,750/year\n
\n\n#Location\nRemote, Germany
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Confluent is hiring a Remote Customer Success Architect
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.\n\nWe’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.\n\nConfluent is looking for a Customer Success Architect in Europe who will serve as the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that Confluent team resources are leveraged efficiently to make your customers successful.\n\nIn this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organisations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognised as leaders in this space.\n\nTo do this role you will need to be based in The united Kingdom but it does not matter where as it can be mostly managed remotely. \n\nCulture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. Here are some of the personal qualities we’re looking for: \n\nSmart, humble and empathetic\nHard working, you get things done\nHungry to learn in a field which is ever evolving\nAdaptable to the myriad of challenges each day can present\nInquisitive and not afraid to ask all the questions, no matter how basic\nReady to roll up your sleeves and help others, getting involved in projects where you feel you can add value\nStrive for excellence in your work, your team and the company \n\nCome and build with us. We are one of the fastest growing software companies in the market. A company built on the tenets of transparency, direct communication and inclusivity. Come meet the streams dream team and have a direct impact on how we shape Confluent.\n\n\n\nCome As You Are\n\nAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.\n\nClick here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Architecture and Customer Support jobs that are similar:\n\n
$60,000 — $92,875/year\n
\n\n#Location\nLondon, England
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Cmd is dedicated to providing an equal opportunity for all job seekers. All employment is decided on the basis of qualifications, merit and business need. We encourage you to apply, even if you don't meet 100% the requirements listed. We strongly encourage members of underrepresented groups and diverse backgrounds to apply.\n\nAbout us\nCmd brings together talented problem solvers, thinkers, and tinkerers to achieve our mission to change the current landscape of cybersecurity. We’re looking for people who are excited to give companies a new way to secure their data, and have some fun along the way. \n\nJoin us at a time where you can take full advantage of the opportunities of high-growth and scale. You’ll expand on your current skills, find multiple opportunities that fuel your development, and see your impact in building a company that will change the face of an industry.\n\nAbout the role\n\nAs a Linux Systems Engineer you’ll spend your day solving challenging technical problems for Cmd’s customers. From crashes, to configuration issues, to root cause analysis, we provide expert level support and satisfaction to our customers.\n\nAs part of our Customer Success team, you’ll be a trusted partner to our customers in achieving their goals through the use of Cmd’s product. Your engineering problem solving skills will be put to the test as you engage with customers of varying levels of technical expertise. You will serve as a trusted consultant, driving their success by providing technical guidance to secure their Linux infrastructure. This includes designing and providing best practices for deploying the Cmd solution. \n\nOur ideal teammate likes to find solutions to complex problems, is process oriented, and is truly passionate about all things Linux!\n\nAt Cmd we believe that a diverse, and inclusive workplace leads to a happier team and better product. Cmd is an Equal Opportunity Employer. We welcome people from all backgrounds, cultures, ethnicities and experiences and we do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, gender identity or expression, disability, veteran status or any other legally protected status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Engineer jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Location\nNorth America
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Nylas is hiring a Remote Senior Machine Learning Engineer NLP
Nylas is a pioneer and leading provider of productivity infrastructure solutions for modern software. Over 50,000 developers worldwide use the Nylas platform to quickly and securely build productivity features into their applications. With Nylas, developers get unprecedented access to rich communications data from their end-users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.\n \nWho We Are\nNylas was founded in 2013 and has raised over $175M to date from Tiger Global, 8VC, Spark Capital, Slack, and more; as well as individual investors including Patrick Collison, Co-Founder and CEO of Stripe, John Collison, President and Co-Founder of Stripe, Sebastian Siemiatkowski, CEO of Klarna, and Tony Fadell. Developers around the world use Nylas to quickly and securely build email, scheduling, and work automation features into their applications. Nylas customers include Upwork, Wix, Freshworks, Lever, Dialpad, Ceridian, and Move.com.\n \nOur Work Philosophy\nNylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles.\n \nAND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful!\n \nAnd if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized.\n\nWhy Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.\n \nSo, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work!\n \nRecent Awards:\nFastest Growing Companies (Inc 500)\n2020 Great Place to Work (Great Place to Work)\n2020 Best Places for Professional Development (Comparably)\n2019 Best Leadership Team (Comparably)\n2020 Happiest Employees (Comparably)\n2020 Best Companies for Compensation (Comparably)\n2020 Best Companies for Perks & Benefits (Comparably)\n2020 Best Companies for Work-Life Balance (Comparably)\n \nAbout the team\nThe Intelligence team at Nylas is responsible for the forward development of various services that build on top of emails, calendars, and contacts. We utilize natural language processing, machine learning, and integrations with external APIs to categorize and contextualize information for developers to build an intelligence layer on top of Nylas’ world-class communications layer.\n \nAbout the role\nThis role will be responsible for designing, developing, and deploying various solutions from rule-based to deep learning models leveraging on Natural Language Processing to extract information and gain insight into emails, calendars, and contacts. In this role, 70% of your time will be dedicated to performing SWE and MLOps tasks, and 30% to developing new models. Reporting to the Director, Software Engineering, you will join a robust and growing team that is geographically distributed and extremely collaborative. \n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.\n\nNylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Senior, Customer Support, Engineer and Machine Learning jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Location\nToronto, ON
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Let's build the world's best meeting app for groups together.\n\nWhy Us\n🧠 Highly complex tech challenge\n🕹️ Fun & innovative product that users love\n🌍 Shaping a global trend towards remote communication\n📈 Hypergrowth, disruption & gigantic market\n🤝 Brave & transparent company culture\n\nYour Benefits\n🏝️ Remote culture & distributed teams\n💰 Attractive compensation & perks\n🙌🏽 Personal development budget\n🛬 Relocation & visa sponsorship\n\nLocation: Anywhere or Berlin\nExperience:Senior Principal\n\n\nLearn more about us\n\n1️⃣ Try Wonder\n2️⃣Check out the Wonder Handbook to learn everything our open culture and how we work together remotely\n3️⃣Check out How we hire our team, the Interview process and our Relocation & visa sponsorship \n\n 🙌🏽 Get excited 🙃 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Design, Senior and Digital Nomad jobs that are similar:\n\n
$60,000 — $120,000/year\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Close is hiring a Remote Customer Success Associate US
**Learn more about the Customer Success Associate role in this video, featuring Liz our Director of Customer Success.**\n\n\nAbout Us\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\nAbout You\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\nAbout the Role\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \nInterested in Close but don't think this role is the best fit for you? View our other positions.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Viget is a digital agency / software development shop headquartered just outside of Washington, DC, (in Falls Church, VA) with additional offices in Durham, NC, Boulder, CO, and Chattanooga, TN. We've been at it since 1999 and have earned a solid reputation as a rare firm that does both great design and development work when building digital products and marketing platforms.\n\nWe solve interesting problems with code. Ruby and React mostly, but also Python, Elixir, and more. Our JavaScript developers don’t work in isolation -- they work alongside industry-leading product and project managers, interface and product designers, and front-end and back-end developers to create compelling products and platforms. At this time, we're hoping to hire a mid-level developer with a few years experience building client-side web applications in a professional setting. \n\nOur teams also collaborate directly with clients that offer great variety -- from major brands like ESPN and Dick’s Sporting Goods to world-changing nonprofits like WWF and WCS to emerging startups and tech leaders like Google. Viget == variety.\n\nTo get a feel for how we think and what we're learning about, read our tech articles, check out code.viget.com, or jump straight to our projects on Github.\n\nAbout Viget:\n\nViget is an award-winning, full-service digital agency on a mission to build a better digital world. Our team of ambitious, creative, hard-working people are committed to collaborating on challenging, innovative, and meaningful work for inspiring clients like ESPN, AdCouncil, and the World Wildlife Fund. We’re a rare software shop known for prioritizing clean code as much as good design. If you join, you can expect project variety, professional growth, influence on our future (and yours), and teammates who care. More than half our team has been here for 5 years or more — well more than the industry average — which we think is a pretty good success metric. In addition to our collaborative culture, we offer employees competitive compensation and benefits. \n\nHow to Apply:\n\nIntroduce yourself using the form below. Our recruiters, Erica and Margaret, will respond typically within a day or two. \n\nPlease attach your resume and submit a cover letter discussing why you want to work at Viget, and how your previous experience relates to the position described. Examples of your previous work are also much appreciated. \n\nBefore you get in touch, feel free to learn more about Erica and Margaret on Viget's People Team. You can also get to know us better on Twitter, Flickr, Vimeo, Instagram, Facebook, and by exploring pointlesscorp.com.\n\nWe maintain a drug-free workplace. We are unable to offer work visa sponsorship at this time.\n\nWe are proud to be an Equal Opportunity Employer and we’re committed to creating an inclusive workplace. In order to meet the diverse needs of our clients and make the digital world better for everyone, we seek to expand the diversity of our team. We encourage people from underrepresented groups to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require accommodations or assistance during the application process, please email [email protected]\n\nExperience level: Mid-senior\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Customer Support, Marketing, Developer, JavaScript and Digital Nomad jobs that are similar:\n\n
$60,000 — $105,000/year\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About Framework\nAt Framework, we believe the time has come for consumer electronics products that are designed to last. Founded in San Francisco in 2019, our mission is to empower you with great products you can easily customize, upgrade, and repair, increasing longevity and reducing e-waste in the process.\n\nOur first product is the Framework Laptop, a thin, lightweight, high-performance 13.5” notebook that can be upgraded, customized, and repaired in ways that no other notebook can. To support this, we're also standing up a marketplace to enable an ecosystem of new, used, and refurbished products and modules.\n\nWe come from successful consumer electronics startups including the founding team of Oculus and e-commerce companies, and we’re funded to fulfill our mission. We care deeply about building a diverse and inclusive team, and we hope you do too!\n\nThe Position\nWe’re looking for a Growth Manager to be a foundational member of Framework’s growing team as we bring a bold new promise to market in an exciting and competitive consumer electronics category. This role is responsible for developing and executing on the customer-facing growth, e-commerce optimization, and performance marketing strategy and plans required to support our goals and the launch of our unique new products. We’re building ethical consumer electronics products, with a focus on sustainability, privacy, transparency, and user ownership over their devices. This means we have uniquely savvy and skeptical audiences who chafe at traditional growth techniques. We’re looking for someone who is excited to explore and experiment with creative, customer-friendly tactics. As an early member of our marketing team, this role has the potential for enormous impact.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Customer Support and Marketing jobs that are similar:\n\n
$60,000 — $100,000/year\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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