**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\nWe offer $100K as US contractor (or local average + 20% premium) and profit sharing for this position.\n\n**Customer Success Engineer**\n\nWe are looking for a Customer Success Engineer who will support our customers.\n\nThis position requires someone who loves working with people, social and cares about the results.\n\nSuccessful candidate(s) will be interacting with customers and answering their questions about our products via Intercom and Email, helping our users solving their problems, following up with users about their problems and offering solutions, invoicing and account management, enterprise sales and writing blog posts about mostly asked questions and similar topics, improving knowledge base and interact closely with engineering team.\n\nWe expect you to have experience in a customer facing role for at least 1 year, experience in at least one programming language (Ruby, Python, JavaScript or any other), knowledge about APIs, SaaS, B2B, HTTP or willingness to learn and being familiar with any of the following fields is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones.\n \n\nPlease mention the word **RIGHTEOUS** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $100,000/year\n
\n\n#Benefits\n ⏰ Async\n\n💰 Profit sharing\n\n
\n\n#Location\nUSA or Europe Timezones

**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\n**Sales Engineer**\n\nWe are looking for a Sales Engineer who will accelerate our customer growth.\n\nThis position requires someone who is social, loves working with customers and cares about the results.\n\nSuccessful candidate(s) will demo our products for various different needs of our customers, show in-depth knowledge of the product and ability to offer different solutions to customer questions, always be ready to do more than needed, work with Engineering & Customer Success Teams to improve products, make sure that API Documentation is always clear to customers and make necessary changes to it and provide technical support to customers during implementation.\n\nWe expect you to have experience in a customer facing role for 1-2 years, be proficient in at least one programming language (Ruby, Python, JavaScript or any other), be comfortable with writing queries for MongoDB or open to learning and knowledge with any of the following industries is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones. \n\nPlease mention the word **PLEASANTLY** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $90,000/year\n
\n\n#Benefits\n ⏰ Async\n\n💰 Profit sharing\n\n
\n\n#Location\nUSA or Europe TimeZones

**What’s a Silverfin?**\n\nAt Silverfin we’re trying to apply the promise of software to the age-old industry of accounting. With our SaaS offering we’re automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners. The good news is we’re succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is there’s still plenty left to work on, and that’s where we hope you come in!\n\n**What about your team?**\n\nCustomer experience at Silverfin is not about closing tickets, it's about actually helping people to have the greatest experience possible on our platform through mail, Zoom or chat. We actually care a lot about our customers so we want to give them a first class support experience they deserve.Our ‘Data Sync’ team is all about making sure the golden data from our clients bookkeeping software flows towards our SaaS platform as fluently as possible. Your assignment is quite diverse though - while you will be going toe to toe with our client’s IT teams to set up new data syncs there’s a host of running data flows out there which need your attention and care. Handling customer requests and distinguishing bugs from features by working closely with product experts as well as the engineering team will be your second nature.Did we mention this is a technical gig? We are looking for champions not afraid from jumping between VPN connections and RDP or TeamViewer sessions to navigate our client’s environments and dig for the gold inside the data sync logs and middleware tools. We tap in data from dozens of external accounting softwares so being able to find the right information without knowing what’s inside their box is a must have skill!\n\n**What are we looking for**\n- We’re looking for somebody who’s a natural born troubleshooter and Google's best friend\n- IT-Minded support professional with good knowledge of Windows servers and Azure boxes\n- RDP, VPN & TeamViewer adepts\n- Basic knowledge of SQL queries is a big plus\n- Top communication skills and Fluency in English, Dutch and/or French is a huge plus\n- Enthusiastic and eager to learn\n- Team player, can-do person resonating with our culture\n- Needless to say - excellent client focus and passion for game changing technology\n\n**What we offer**\n- Actual, proper work-life balance\n- Become a part of a new team in an expanding company - this includes horizontal as well as vertical growth opportunities in each role\n- A stimulating work environment with passionate, friendly and inclusive colleagues who value diversity\n- Learning opportunities in a no nonsense fintech scale-up, opportunities guaranteed\n- A €1.000 yearly budget to spend on conferences, courses, workshops or other expenses that will improve your skills\n- We offer monthly company-wide Wellbeing Days for all employees (10 days off in 2022) \n- A strong supply of excellent coffee, fresh fruits and … drinks on Friday! \n\nPlease mention the word **ERUDITE** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $90,000/year\n \n\n#Location\nEMEA

**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during CT/MT business hours.\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in the ET, CT, or MT time zones.\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during ET/CT/MT business hours.\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **PROGRESS** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nNorth America

**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **AWSOME** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nEurope

Are you someone who:\n\n* Enjoys working with technical customers and solving their problems?\n* Can help software engineers hands-on by debugging Node.js and Javascript code?\n* Worked for a SaaS company (preferably dev-tools) before?\n* Are based in the Americas (remote, EST +/-2h)?\nIf yes, we've got a super interesting role for you!\n\nIt's an exciting time to join our team! We're a fully remote startup on a mission to build the **#1 reliability automation platform for developers**. We make End-to-End automation delightful, fast, and code-driven. A workflow with a world-class developer experience!\n\nThousands of developers are using Checkly today, we have recently passed the milestone of 2 billion check runs and raised our $10M USD Series A led by CRV!\n\nWe care about building a team where people of all backgrounds are encouraged to do their best work.\n\n# What you'll do\nWe are looking for an engineering-minded colleague to join our team as a Senior Customer Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. This is crucial and we want to support them the best we can. You will report to Timo, our co-founder CCO.\n\nYou will be responsible for addressing our end-users' complex problems. In detail you will:\n\n* Become an expert in Checkly and the monitoring & testing domain\n* Be the first point of contact for customer requests\n* Investigate and reproduce issues\n* Advice customers how to achieve complex use cases\n* Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly\n* Continuously help improve technical documentation, processes, and policies\n* Help build a first-class support organization\n\n# What you should have\nYou will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a strong motivation to help. In detail you have...\n\n* Exceptional empathy. You love working with customers and enjoy solving their problems\n* Relevant experience working in a customer-facing role. Ideally in dev-tools SaaS environment\n* A strong technical background that allows you to read, write and debug Node.js and Javascript code\n* A solid understanding of how HTTP works\n* Already experience in/or are interested in learning about new technologies such as (REST) APIs, Chrome Dev Tools, frontend automation with Playwright/Puppeteer\n* Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others\n* Excellent spoken and written English skills\n* Remote: EST +/- 2 or GMT-3 until GMT-7\n\n# What we have\nYou will be joining our growing support team as the first Support Engineer around the EST time zone. More than 400+ customers are using Checkly today, many of them located in the Americas. You will be the first person on the ground in the Americas and the first point of contact for our customers there.\n\nThis requires you to be self-independent to a certain extent but also means a unique opportunity to make a real difference and actively shape the support organization.\n\n# What we offer\n* Become part of a fast-growing, international, and remote team\n* Competitive salary (see below)\n* Stock options\n* Fully remote\n* Flexible work hours and we support families: you can pick up your kids without worrying about work\n* 27 days of paid vacation + your local public holidays\n* Paid sick leave & parental leave\n* Work with the latest technologies\n* $1,000 learning & visiting budget\n* Co-working budget\n* Modern laptop and equipment\n* Bi-annual company retreats\n* Employment & Contractor options\n\n# Pay\nFair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location and cost of living.\n\nFor this Senior Support Engineer role, we're looking at a range of $75,000 - $100,000 for someone located on the US east coast. If the cost of market is lower, that also moves the range. \n\nPlease mention the word **BALANCED** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $70,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nGMT-3 to GMT-7

\nCustomer Success Engineer - Cloud Specialist\nRemote position, but candidates in Eastern, Central, and Mountain Time Zones preferred.\nThreatWarrior is seeking a Customer Success Engineer (CSE) who will help us build upon, implement, and support our growing base of customers. This is a key customer focused role, one that requires working closely with our customers, partners, sales, and engineering teams. We are looking for someone who can hit the ground running in a fast-paced and quickly growing environment. \nYour network and cybersecurity knowledge will be invaluable, becoming the customer's trusted advisor regarding ThreatWarrior on their network, for both pre-sale and post-sale deployments. During the pre-sale cycle, you will architect and deliver Proof of Values (POVs). After the sale, you will architect full deployments and ensure successful deployment and customer success.\nUsing knowledge of the customer and your expertise in ThreatWarrior and cybersecurity, you will drive ongoing adoption of ThreatWarrior while following industry best practices to ensure customers understand and maximize value from their investment. \nThis role requires interaction with enterprises at the senior level (CISO), as well as with their technical IT and Security teams. \nThe candidate will work effectively in cross-functional teams and be committed to advancing a culture of innovation, commitment to customer success, and fun.\nThis role requires patience and discipline with the ability to react quickly and calmly. You will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.\nCandidates must be comfortable in a start-up environment, must be self starters, strategic and result-driven, with a proven track record of driving customer success. \nDue to potential Federal contract requirements, applicants must be US citizens.\nTravel Requirements: Up to 25%\nYour Day to Day Responsibilities: \n* Be the trusted adviser and technical authority to the customer for solution architecture and integration decisions.\n* Respond to customer questions and queries, escalating if you are unable to resolve.\n* Share the latest ThreatWarrior innovations and drive further use and adoption of the platform.\n* Provide feedback to R&D teams on functionality that would benefit customers.\n* Present, discuss, and demonstrate ThreatWarrior capabilities to IT leaders and information security professionals as required.\n* Strengthen the customer bond through meaningful and informative conversations.\n* Be able to remain calm while multitasking and working under pressure in a fast-paced environment.\n* Collaborate with your colleagues on investigations and escalations.\n* Develop customer-facing content (e.g. knowledge-base, how-to guides).\n* Engage with Engineering teams to provide prompt and high-quality workarounds and solutions.\n* Review user-configured system changes for security implications and recommend improvements.\n* Become a product expert in ThreatWarrior.\n* Be accountable for the delivery of Proof of Value implementations from end to end and for driving customer engagement.\n* Be available for limited on-call/out-of-hours support for weekends/national holidays.\n* Execute established Customer Success programs consistently and accurately.\n* Provide exceptional product support for all ThreatWarrior's customers and field teams.\n* Proactively identify new issues and drive their resolution.\n* Identify, qualify, and document product, hardware, software, and process improvements. \n\n\nWhat You Bring to the Team:\n* Have experience and proven ability to effectively work autonomously and as a part of a wider team in an innovative and fast-paced environment whilst delivering to deadlines.\n* Manage multiple modes of customer communication (email, web, phone, and chat).\n* Have excellent attention to detail, with experience in customer-facing positions; showcase excellent communication skills, both verbal and written.\n* Present highly technical information to non-technical audiences.\n* Show enthusiasm for innovation, experimentation and self-development.\n* Demonstrate strong analytical and problem-solving skills.\n* Act as a good team player: self-confident, motivated, and independent, with tenacity and drive.\n* Provide expertise and troubleshooting relating to network traffic (TCP/IP / UDP) along with a core understanding of networking principles and application protocols.\n* Adapt to the demands of large enterprise clients, including hardened security requirements.\n* Understand current security technologies and risks, including experience with security appliances and security software.\n* Understand virtual environments (VMWare, CSPs, and Containerization).\n* Diagnose customer issues, including lab reproduction if necessary.\n* Have expertise in Linux-based systems, their management, operation, and application stacks.\n* Understand common cyber security vulnerabilities and exploitation techniques.\n* Deep Experience with cloud technologies such as AWS, GCP, and Azure.\n* Experience with scripting languages and automation for cloud environments and marketplaces like Terraform, AWS CloudFormation, and GCP Deployment Manager.\n* Deep knowledge of Cloud (AWS, GCP, and Azure) networking and security concepts\n* Familiar with cloud traffic mirroring.\n* Excellent understanding of TCP/IP network protocol suite including packet capture analysis.\n* Excellent understanding of IAM, including cloud accounts, services, roles, and permissions.\n* Perform other duties as assigned.\n\n\nYou are Flexible and Ready for Anything\n* The cybersecurity industry is rapidly changing and we build products that evolve to protect our customers from the latest threats. We pride ourselves on being one step ahead of attackers and preparing for what's to come. \n* You are comfortable in a start-up environment, a self-starter, and possess the fundamentals required to contribute to the role defined above. \n\n\nPlus/Desired:\n* Experience in data interchange between dissimilar systems.\n* Experience with scripting languages such as Python, JavaScript, and BASH.\n* Experience with support and incident response procedures and practices.\n* Cybersecurity certification.\n\n\nHow to Apply:\nThank you for including us in your job search. Please submit your resume and a cover letter to let us know why you feel we are a good match. All applications are reviewed quickly because we respect your time. Please make note that due to potential Federal contract requirements, applicants must be US citizens.\nAbout ThreatWarrior:\nThreatWarrior is a leader in cloud-native network detection and response, helping organizations see, learn about, and act to stop cyber threats before they cause damage. The cyber defense platform delivers true signal through the noise to eliminate alert fatigue and keep analysts focused on critical threats. ThreatWarrior escalates the most serious threats to the people who need to see them, filters out low-value events from being a distraction, and helps cybersecurity professionals prioritize their work with far greater efficiency. \nThreatWarrior combines unsupervised neural networks, continuous deep packet inspection, complete network visibility, and behavioral anomaly detection in a single platform. Leading organizations use ThreatWarrior to defend against APTs, zero-day exploits, digital supply chain attacks and more across on-premises, cloud, and hybrid infrastructures. \n\nWhat We Provide:\n* Competitive compensation structure - We believe in above-average salaries for our above-average team members.\n* Generous time off - Our team enjoys unlimited vacation, plus paid holidays and maternity/paternity leave for new parents.\n* Healthcare - We have you covered. Health, vision, dental and life plans, for you and your family.\n* Grow with us - We offer our team every chance to learn and grow their skills while helping shape the future of our company.\n\n\nEveryone is welcome here.\nWe are committed to creating an inclusive environment where all team members feel welcomed, seen and heard.\nWe celebrate each ThreatWarrior's individuality. Regardless of your race, age, religion, national origin, sexual orientation, or gender identity, ThreatWarrior is proud to be an equal opportunity workplace.\n\n\n \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, React, Cloud and Senior jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

# Description\nAt Cogsy, we're creating simple yet powerful action-taking tools that promote operational excellence for DTC brands.\n\nWe're a smart and calm, fully remote team that's passionate about making a lasting impact on the future of retail operations. We're energized by creating a team culture where each individual brings their full self to work each day.\n\nWe're looking for an experienced **Customer Success Manager** to be our first customer-facing hire. If you were to join Cogsy today, you'll work closely with our existing and new customers to build a world-class customer-centric organisation.\n\nYou're likely a good fit for this position if you:\n\n* Are energized by [our values](https://cogsy.com/about/).\n* Have a high level of empathy and love helping others thrive.\n* Want to work with customers from initial demo to onboarding and all the way through a long-term relationship.\n* Take action and pay attention to detail.\n* Have superior communication and organization skills.\n* Are self-motivated and feel comfortable working effectively in a 100% remote environment.\n* Confident when it comes to taking risks, trying new things, and learning from failure.\n* Have full-time availability and want to be a key player on our team for the long-haul.\n\n# Requirements\nYou will be responsible for the complete journey of a Cogsy customer: from initial demo to onboarding to nurturing a successful long-term relationship.\n\nWhen you join our team, you will:\n\n* Jump onto demo calls for high-value prospects that express an interest in Cogsy.\n* Help the product & engineering team determine implementation requirements for prospects that require specific help.\n* Lead the onboarding of new customers to set them up for success.\n* Assist in developing systems that ensure the highest level of customer success and happiness.\n* Support our partners' enablement so they are confident to refer Cogsy to their prospects and customers.\n* Be a customer advocate, where you can find insights in your conversations with customers and help the product team optimise for greater customer success.\n* Be comfortable with change. Your day-to-day responsibilities will look different depending on current projects, and you’re okay with variability.\n\nIt's important to us that the person we hire can thrive and be successful in this role. Reflecting on your past experiences:\n\n* You have extensive experience in a Customer Success or Sales role for another B2B SaaS company (with a SMB & mid-market focus).\n* You are energised about hosting demos for new prospects and taking on a light sales role too.\n* Bonus if you have ecommerce / DTC experience.\n\nThis is a remote position and you can work from wherever. It is however important that we maintain connectedness as a team and have sufficient time for synchronous work too. We'd prefer team members that are on EST (or +- 2 hour difference) or work on those schedules, as that means that there is 3-4 hours overlap for the whole team every day.\n\n# Benefits\n* True flexible work: Work whenever and wherever your work best, taking into account some overlap time every day to stay aligned as a team.\n* Trust-based autonomy. You’re the expert in your domain. We trust you to solve challenges the way you feel is best. Count on the rest of the team to support you when you need, but never micromanage you.\n* Diverse team: You’ll be working with a diverse team from a range of countries and backgrounds. Making Cogsy an inclusive workplace is a top priority.\n* We are a life- and family-first company that seeks meaningful experiences outside of work and we endeavor to help our customers do the same.\n* Monthly learning and wellness allowance. Buy books, pay for your yoga class or get a Calm subscription for greater mindfulness. We’ll cover whatever helps you develop as an individual and become the best you.\n* Paid for retreats: Once global travel is open again, we'll do week-long team retreats in fun locations.\n* Flexible holiday policy: Take time off whenever you need to recharge or attend to other matters. The team will hold you accountable to taking a minimum amount of time off in any rolling 12-month window.\n* Parental leave for those individuals that plan to discover the joys of having (more) children.\n* Health insurance (powered by Safety Wing) tailored for remote team members, whether you're at home, traveling or being a nomad.\n\nDoes this sound like you? Want to be part of a self-motivated, empathetic, nimble team working to build something big? If that sounds like something you want to be part of, we want to hear from you.\n\n**Our transparent application process:**\n1. Submit your application: Follow the steps to complete the online application and respond to the application questions. We encourage candidates to read our values carefully to get to know our company and how we work together.\n2. Application review: You’ll always hear back from us – we manually review and respond to every candidate’s application. We try to respond with 1-2 weeks.\n3. Asynchronous interview: Once your application has passed an internal review, you’ll be invited to an asynchronous interview. This should take no more than 15 mins of your time.\n4. Live interview: Once we’ve evaluated your asynchronous interview, you may be invited to a live interview with Adii (CEO).\n5. Test project: You will be requested to complete a test project that highlights your technical capabilities and communication skills. This is a paid project and usually takes 2-3 hours to complete.\n6. Decision: For the successful candidate, we'll make a written offer which can be signed electronically. \n\nPlease mention the words **SATISFY TUNA TRACK** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $80,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

The next 10 years will be dominated by community-led companies. But, creating a successful community is often difficult and time consuming. Commsor helps companies and teams build better and stronger communities. Our business encompasses our community operating system software (Commsor), our beloved community program (The Community Club), and now C School, our growing umbrella of educational offerings for community managers.\n\nWe're a small and fully distributed team, currently spanning California to Poland, and we take pride in our ability to function as an effective remote-first organization.\n\nWe offer market-rate salaries, a home office stipend, unlimited vacation (mandatory 3 weeks per year), health insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of community.\n\n##The Role\n\n**Whereabouts**: Fully-remote\n\n**Salary**: $60-70k/annually\n\n**Reporting to**: [Katelyn Gillum, Community Success Manager](https://www.linkedin.com/in/katelynrgillum/)\n\nAs the first Customer Support Manager at Commsor, you'll be one of the founding members of the Support team and will help Commsor build the framework, systems, and processes for how we provide high quality support to our customers.\n\nAs our customer community grows, we're looking for someone with a passion for both community and customer support to join our team. As a founding member of the Support team, you'll get the chance to build the structure and processes for how we support our customers from the ground up. Because you will be building this function from scratch, this role will have elements of operations, project management, and relationship building.\n\n##What you'll do at Commsor\n\n- Understand and resolve customer support issues while identifying root cause to improve the overall customer experience (and eventually lead a team of internal employees who will do the same)\n- Enhance customer satisfaction by working with teams across the company to continuously improve processes for case management, escalations, and communication\n- Monitor ticket flows and support quality across channels to improve efficiency and member interactions\n- Work closely with the engineering team and other business partners to ensure that we are helping to troubleshoot customer issues and work with teams to resolve them\n- Work with our support tech stack - including HelpDocs and our automated chat bot - to better manage support requests and understand trends behind the requests\n- Create a ‘customer experience feedback loop’, leveraging customer feedback and other data points to better understand key customer journeys and the customer experience along those journeys\n- Create support articles and video walkthroughs of the product to enable customers to learn about product capabilities\n- Continuously advocate for the customer and help to co-create an insights driven customer-centric culture at Commsor\n\n##Here's what we're looking for\n\n📈 Data-augmented\n\nThe ideal candidate for this role will use data to help inform their decisions and escalate customer feedback, while also understanding ways to uncover customer behavior and action drivers to other teams within Commsor.\n\n✨ Highly organized with an attention to detail\n\nBecause this is a role that blends operational and people-facing tasks, the most successful candidates need to have an above-average ability to shift between workflows seamlessly. They'll be strategic about what to prioritize and what to ignore. The best candidate is highly organized and proactive with a strong attention to detail and ability to lead projects in a fast paced environment.\n\n💬 Clear communicator with experience in cross-collaboration\n\nThe ideal candidate for this role will have the ability to distill complex issues into digestible summaries with clear direction on actions to be taken. In addition, being able to understand the role of customer support in gathering feedback on the customer experience and retaining users will be critical to this person's success in the role.\n\n✏️Technical writing\n\nWhile the ideal candidate isn't expected to be a technical content expert, they should have some experience in writing or maintaining a Knowledge Base.\n\n🖼️ Big picture, growth-oriented\n\nAs an early hire in a growing company, the best-fit candidates will have an interest in taking a holistic view of the Community Success team to help our customers grow and aren't afraid to take on tasks outside of the scope of the role.\n\n###What's required\n\nThis is a unique role that's all about supporting a critical function at Commsor—we're more interested in hiring candidates who can express how the skills they've learned transfer to this role than hiring for any particular job title in your history. We are open to various levels of experience and are willing to train the right person. That said, you'll stand out if you have background in:\n\n- 3+ years experience in a customer facing support function\n- An understanding of the concepts of user segmentation, personas, customer journeys, and lifetime value\n- Strong knowledge and experience with voice-of-the-customer tools\n- Prior experience managing direct reports and support teams\n\n###Bonus points\n\n- Prior experience in community (as a community manager or an active participant)\n- Prior experience in building peer-to-peer support programs\n- Comfortable working remotely\n\n\n*We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.* \n\nPlease mention the words **CHEF LOOP METAL** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $70,000/year\n
\n\n#Benefits\n 🏖 Unlimited vacation\n\n🌎 Distributed team\n\n
\n\n#Location\nWorldwide

We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better.\n\nProspect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n**MORE ABOUT US**\n\nWe are currently a team of 13 people -- you will be #14 🙂\n\nWe are self-funded and profitable (no VCs or investors). We did this because we want to do what’s best for our team and customers.\n\nWe have balanced working hours (~8 hours/day), don’t work weekends, and take ample time off. We don’t have any “managers” and we rarely do any internal meetings.\n\nWe believe that customer support is not just a chore but is rather an opportunity to make someone’s day. We strive to go above and beyond when it comes to support.\n\n**ABOUT YOU**\n\nYou are calm and collected. You enjoy helping and talking to people. You realize that customers may ask you about the same issues repeatedly. You know that things can go really wrong sometimes and are able to deal with “fires” without losing your cool.\n\nYou’re self-managed and very well organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing track of the bigger picture. \n\n**HOW WE CURRENTLY DO SUPPORT**\n\nOur first line of support is our support email address. All support emails come into Help Scout into a shared queue. We also provide in-app live chat that customers can use to get support.\n\nFor more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.\n\nEvery now and then we jump on a Zoom screen share or call a customer to further diagnose problems.\n\n**WHAT YOU WILL DO**\n\nYou will be helping us full-time with customer support. This includes doing things such as:\n\n- Prioritizing tickets and answering them as soon as possible\n- Hopping on screen share calls to diagnose problems and educating users\n- Working directly with Engineering to beta test new versions before launch\n- Analyze daily metrics and proactively reach out to customers regarding issues\n- Continuously improving Customer Support processes\n\nSince you will be the face of our company to customers, you will also:\n\n- Update knowledge base and make training videos\n- Let the rest of the team know about any customers’ suggestions or feedback \n- Regularly update internal company wikis\n\nWe're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5).\n\n**MUST HAVES**\n\n- 1-2+ years of Customer Support experience\n- Technical chops (nothing advanced but you should be able to pick up technical troubleshooting concepts quickly)\n\n**BONUS NICE-TO-HAVES**\n\n- Past remote work experience\n- Worked at a startup or a SaaS company before\n- Experience with Salesforce\n- Familiarity and prior experience with Chrome Extensions\n\n**WHAT YOU’LL GET**\n\n- Salary: $50,000 - $55,000 Canadian dollars per year\n- Freedom to try new things (help people the way you want)\n- No disruptions (we have almost no meetings)\n\n**MORE OF WHAT YOU’LL GET**\n\n- 4 weeks paid time off\n- Work remotely full-time (even after COVID)\n- Be part of a small team doing big things in an independent work environment\n- $1,500 annual continued learning budget (for books, courses, and self-improvement)\n- $1,000+ annual travel spending allowance (money to spend during your vacation)\n- Benefits (health, dental, etc) through our company HSA (for people living in Canada) \n\nPlease mention the words **START ABOVE FAME** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $60,000/year\n
\n\n#Benefits\n 📚 Learning budget\n\n
\n\n#Location\nWorldwide

You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\n\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\n\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business. \n\n### Details\nThis is a full-time, remote position.\nThis job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and within timezones in the Americas (from UTC-10 to UTC-3).\nWe're seeking fluent English speakers/writers.\n\n### About you\n- You have at least two years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it. \n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn. \n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **ATTEND DESK MANDATE** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

This role is about supporting our most important customers and helping them successfully use and build publications with Ghost. This involves some simple things like getting to grips with product features, and many more advanced/technical challenges like configuring DNS, developing custom themes, dealing with imported/migrated data sets, recommending best practices for building subscription businesses, and integrating with 3rd party platforms.\n\nHere are 3 big projects that our customer support team helped to migrate, manage, and build on top of Ghost:\n\n- **Buffer.com** - Tens of thousands of posts across from 3 different WordPress installs, with millions of visitors every month.\n- **Unsplash.com** - A custom migration from an old Medium publication, to give a new home to the world's most beautiful free photography\n- **TheBrowser.com** - One of the largest premium publications out there, who migrated from Substack with tens of thousands of paying subscribers.\n\nSupport engineering work at Ghost tends to involve deep technical knowledge paired with curiosity about the latest and greatest movements in web development trends to help guide customers toward creating successful businesses.\n\nSince we introduced Ghost 4.0 in March 2021, our total number of customers has just about doubled. We've never had more interest and more people who are excited about setting up new sites. It's a really exciting time for everyone here, and our team is growing quickly to keep up with the demand.\n\nThat's where you come in!\n\nWe're looking for web based engineers who thrive working across lots of different areas and pulling together technical solutions. Customer support engineering at Ghost involves work with HTML, CSS, dynamic templates, scripts, CLI tools, CSV files, DNS configuration, redirects, meta data and a lot of trial+error.\n\nThis role would be really well suited to web developers who have delivered client or customer projects using content management systems before, and understand a lot of the nuance behind what it takes to build and launch those types of websites.\n\nAs well as working directly with customers who get in touch with us, there's lots of opportunity to help craft better tooling, documentation and features across the whole company - so that all our users have a better experience with Ghost. \n\nPlease mention the words **VOCAL POET SERIES** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

**About Us**\n\nAt [Close](https://close.com/), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. \n\nSince our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.\n\nWe are hiring Customer Support to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About the Role**\n\nIn this Customer Support role, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support ([Joseph Sterner](https://www.linkedin.com/in/jrsterner/)). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana. \n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.\n\n**Requirements**\n* 2 years direct support experience working in a SaaS environment \n* Physically based in the CT or MT time zones\n* High-level of proficiency in the English language, both written and verbal\n* Experience working in a remote capacity\n\n**Nice to haves**\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc)\n* Deep knowledge of SaaS + CRM landscape *(Experienced user of other sales platforms, or programs frequently integrated with Close)*\n\n**Key Responsibilities**\n* Respond to customer support tickets and take support calls during CT/MT business hours\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o) 💚\n* [Our story and team](https://close.com/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n\nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). \n\nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/)* \n\nPlease mention the words **MOUNTAIN ABLE DISEASE** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nUnited States

Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 11 cities.\n\nWe’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.\n\nIf you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.\n\n**A bit about us:**\n\nWe’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.\n\nWe started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.\n\nWe’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.\n\nOh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.\n\n**A bit about the role:**\n\nWe’re after a Customer Success Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.\n\nOn any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.\n\n\nIn this role you’ll learn your way around the Raisely codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.\n\nYou are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a **full-time, permanent role**. Raisely is a 100% remote company.\n\n**Role:** Permanent, full-time (38hrs/week)\n\n**Location:** Remote (we’ll help you set up your home office!)\n\n**Timezone:** We'd like at least 3 hours crossover with Australian east-coast business hours (9am - 5pm AEST). No midnight shifts though.\n\n**If you worked here over the past few months, you might have:**\n- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.\n- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself – if you’re game!)\n- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.\n- Worked with our product engineers to make Raisely easier to use and build on.\n- Communicated with customers over email, phone screencasts, and video calls\n- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!\n- Been a vocal advocate for our customers - bringing their feedback right into our product direction\n- Strategise and make data-driven decisions to make our products better and our customers love them more – everything from our onboarding through to ongoing check-ins\n- Written technical support docs, making the complex simple for Raisely users\n\n*Improved anything. Your job description doesn’t end with these bullet points.*\n\n**Requirements:**\n\n*You are:*\n\n- Deeply technical - You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.\n- A go-getter - You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.\n- A superb communicator – written and verbal. You’re fluent in English with an engaging, conversational, and disarming tone.\n- Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.\n- You are not comfortable with the status quo - You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**Benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. We’re open to a wide range of experience for this role, and we’d offer AU$82,500 a year based on experience (including super for Australian employees).\n\n🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets. \n\nPlease mention the words **HURDLE MIXED SOON** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nWorldwide

### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **VINTAGE TUNNEL TOOL** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nUS (EST)

**Technical Support Manager - 100% Remote - Supporting US customer base**\nArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.\nOur dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.\nOne of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.\nAre you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!\nAs the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team.\n**What will you do?**\nProvide technical support for integrations\nHelp our customers with technical questions\nHelp in managing and coordination of incidents\nEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution\n**Requirements**\nProficiency with API Development\nBecome an Argyle technical expert\nCode engineering support\nWorking closely with our engineering team\nInvestigating & escalating support tickets\nExcellent communication skills \n\nPlease mention the words **STYLE WISDOM TOURIST** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUnited States, Canada, Europe, South America

The 10,000-foot view:\n\n# What’s RescueTime?\nRescueTime is like Fitbit for your digital life–we measure how people spend their time across all their devices and then give them tools and insights to help them spend it more productively. Our hundreds of thousands of customers are almost entirely individuals who are looking to be more effective.\n\n# Hours and schedule:\n15 hours/week to start (we’re open to expanding the role to full-time for the right candidate). You’ll have lots of flexibility in which hours you work.\n\n# Compensation:\n$30/hr\n\n# Location:\nWork from anywhere (RescueTime has been all-remote since before Covid)\n\n# Here’s what your average day will look like:\nEach day, you’ll assist people through our support channels (mostly a ticket system, but some live chat), lend a hand on Twitter and Facebook, and be on the lookout for opportunities to improve the customer experience.\n\nHaving successful customers isn’t just important to our business, but is a core part of the value RescueTime brings into the world. As a tech support rep, you’ll help smart people do more work that’s personally meaningful and important to them. It’s fulfilling but also demanding.\n\n# Responsibilities\n* Respond to support requests from our customers via our help desk platform, phone, live chat, and occasionally social media.\n* Pay attention to customer feedback and work directly with the rest of our CS team to improve our processes and product. Our customers have a lot to say and we need to absorb it.\n- Track customer support effectiveness by developing systems to help us understand how we’re responding to customers and track areas where we can improve.\n- Work closely with the engineering team to solve bugs and system issues affecting users.\n- Create and maintain our user knowledge base.\n- Who’s a good fit for this position?\n- You’ll be an ideal new coworker at RescueTime if you get satisfaction from:\n- Getting to the root of a customer’s problems and finding solutions that make them smile\n- Learning and mastering new software\n- Speaking up and being a part of a collaborative team\n- Being focused and efficient–support requests can occasionally pile up and we’re looking for someone who is organized and cool under occasional pressure\n- Finding more efficient ways to help our customers whether that’s through live chat or developing a library of templates for the most common customer issues\n- This is a front-line position with lots of direct interaction with our customers. You should be able to manage lots of conversations and be patient enough to deal with the occasional customer who is just having a really bad day.\n\n# You’ll need these qualifications\n- 2 or more years of experience in a customer support/success capacity (ideally with lots of written and online interaction).\n- You’re a pro at diagnosing peculiar software issues and helping less (and sometimes more!) technical folks navigate their way to success.\n- A proven track record of efficient written communication\n- An even and cheerful temperament.\n- A fast and reliable internet connection, a quiet place to have occasional video calls, and a solid desktop/laptop computer (Mac or Windows).\n\n# It would be great if\n- You’re excited about personal development–stuff like Fitbit, RescueTime, etc.\n- You are genuinely interested in fiddling with technology–software, hardware, mobile, desktop, you name it!\n- You’re a RescueTime user (or you are at least familiar with it)\n- You’re familiar with any of the other tools we use, like Slack, Google Docs, Help Scout, and Coda.\n- You have a keen interest in software usability.\n- You know how things work on social media (Twitter, Facebook, Reddit, etc) and have an interest in marketing and community management there.\n\n# We are committed to building a diverse and inclusive team\nWe think solving the hard problems around meaningful work takes all sorts of perspectives. We are an equal opportunity employer and welcome people of different backgrounds, experiences, and abilities. \n\nPlease mention the words **SURPRISE INJURY SOLAR** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

## Sr. Software Engineer - with Product UI ownership\nCompany: ZenLedger.io\n\nZenLedger, the cryptocurrency tax product, is searching for someone who can have the dual job roles of: Product Manager and Sr. Software Engineer.\n\nYour job will be the product manager to make sure the product’s user interface is easy-to-use and best matches customer’s needs. Product management will be your primary job and software engineering can be done as time allows. You will need to be ready to talk with customers, learn their preferences and pain points, and help build a great user experience. We want you to own the design and flow that will take a complicated process for our customers and make it easy and painless.\nWe are working with sensitive data, and it is likely you will be required to pass a security clearance test in the future.\n\n### Daily Responsibilities:\n* Drive product meetings and standups (Scrum / Lean methodology)\n* Participate in product design process to drive feature development and create well defined backlog items for the team\n* Work with stakeholders to prioritize feature requests and improvements according to business value, product strategy, and company OKRs \n* Communicate with customers occasionally and identify pain points \n* Provide backlog management, iteration planning, and proper decomposition of user stories for engineering teams \n* Participate in the planning of product release plans and set the expectation for delivery of new functionality \n\n### What We Are Looking For:\n* Knowledge of cryptocurrency is a strong plus\n* Has a High degree of organizational ability.\n* Strong attention to detail\n* Prioritization and multitasking abilities\n* Strong interpersonal skills\n* Able to work well in a distributed company\n* Motivation to identify inefficiencies and creatively suggest ways to solve them\n* Outstanding work ethic, integrity, and commitment\n* Experience in customer service\n* AWS experience a plus\n* Having a security clearance already a plus\n\n### What You’ll Do:\n* You will be a full time employee of ZenLedger. No consultants or freelancers\n* Must live in the USA. Must have whatever citizenship related status needed to secure a top secret security clearance\n* Normal business hours, USA East coast is preferred\n* Work on creating features\n* Interview customers and use their feedback to improve existing user experience and design new features.\n* Pay attention to customer support issues and use that as feedback to improve the product.\n\n### Technical skills:\n* Experience in Node and React or Ruby on rails is a plus\n* Experience working on a professionally WebApp (and that WebApp is the company’s product or service\n* Able to talk with customers and learn how to improve the product from them\n* Able to craft user experience and features as Product Managers do. Able to work with our UX/Graphic designer\n* Willing to be a full stack engineer and help keep the servers up if problems arise\n* Able to pass a security clearance test, in the future. Bonus on having a security clearance.\n\n### What we can offer you: \n* Competitive salary\n* Stock options\n* Exciting, fast-paced environment\n\nZenLedger is an Equal Opportunity employer. \n\nPlease mention the words **COUSIN SLEEP SURVEY** when applying to show you read the job post completely (#RMy4xNDcuNjcuMzQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUS

\nDuration: Possible internalisation after 12 months\nAvailability: Full-time (8h/day)\nRate: Negotiable \nStart date: as soon as possible\nLocation: Remote (GMT+0)\nEnglish Level: Fluent\n\n \n* Quickly assess customer issues routed to R&D to ensure the incident management and problem management process is followed\n\n\n* Identify ownership issues within R&D and work with Engineering managers to ensure every Incident and problem has right ownership\n\n\n* Ensure owners update the resolution and status on the incidents and problems within SLA\n\n\n* Be the escalation point to ensure any incidents or problems not addressed within SLA is escalated to next level\n\n\n* Provide daily updates on top incidents and problems to management\n\n\n* Be the primary POC in R&D for support issues and participate in meetings with Customer Support organization in management of Incidents and Problems\n\n\n* Provide input to refine and improve the incident response process and problem management process \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Customer Support jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLisbon