Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 11 cities.\n\nWe’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.\n\nIf you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.\n\n**A bit about us:**\n\nWe’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.\n\nWe started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.\n\nWe’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.\n\nOh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.\n\n**A bit about the role:**\n\nWe’re after a Customer Success Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.\n\nOn any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.\n\n\nIn this role you’ll learn your way around the Raisely codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.\n\nYou are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a **full-time, permanent role**. Raisely is a 100% remote company.\n\n**Role:** Permanent, full-time (38hrs/week)\n\n**Location:** Remote (we’ll help you set up your home office!)\n\n**Timezone:** We'd like at least 3 hours crossover with Australian east-coast business hours (9am - 5pm AEST). No midnight shifts though.\n\n**If you worked here over the past few months, you might have:**\n- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.\n- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself – if you’re game!)\n- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.\n- Worked with our product engineers to make Raisely easier to use and build on.\n- Communicated with customers over email, phone screencasts, and video calls\n- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!\n- Been a vocal advocate for our customers - bringing their feedback right into our product direction\n- Strategise and make data-driven decisions to make our products better and our customers love them more – everything from our onboarding through to ongoing check-ins\n- Written technical support docs, making the complex simple for Raisely users\n\n*Improved anything. Your job description doesn’t end with these bullet points.*\n\n**Requirements:**\n\n*You are:*\n\n- Deeply technical - You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.\n- A go-getter - You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.\n- A superb communicator – written and verbal. You’re fluent in English with an engaging, conversational, and disarming tone.\n- Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.\n- You are not comfortable with the status quo - You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**Benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. We’re open to a wide range of experience for this role, and we’d offer AU$82,500 a year based on experience (including super for Australian employees).\n\n🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets. \n\nPlease mention the words **HURDLE MIXED SOON** when applying to show you read the job post completely (#RMTguMTE4LjE3My4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nWorldwide

Raisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.\n\nWe’re looking for an Account Executive to join our team. We want an out-going digitally savvy, experienced sales person with fantastic people skills who is ready to help us build our base of organisations who fundraise on Raisely. If that sounds like you, we want to meet.\n\nWe want you to help us bring world-class fundraising campaigns to global audiences, delivering outstanding results. You’ll be responsible for developing and managing a sales funnel, ensuring high quality leads become Raisely customers. You’ll fast become a Raisely product expert , running professional product demos and advising prospective customers on how Raisely can help their campaigns. You’ll work closely with the team to ensure a smooth onboarding process for all new customers.\n\nWe think this role is perfect for someone with experience in a sales-related environment who is eager to join a purpose-driven technology company.\n\nThis is a full-time, permanent role. Raisely is a remote company.\n\nRole: Permanent, full-time (38hrs/week)\nLocation: Remote (we’ll help you set up your home office!)\nTimezone: US/Canada/Mexico: West Coast\n\n**On a day-to-day basis you will:**\n\nMethodically build and generate leads and manage a sales funnel\n\nBe a product expert, providing online demos for a large number of prospective clients\n\nIndependently seek opportunities for growth at all stages of the sales funnel\n\nAssist in the optimisation of our sales funnel and processes, supporting the broader team across markets when required\n\nHelp with the implementation of marketing strategies for growth and brand awareness to a broad targeted customer base.\n\nImprove anything. Your job description doesn’t end with these bullet points.\n\n**About you:**\n\nYou are an excellent communicator. You know how to make connections, are a great networker and can build relatedness quickly and confidently\n\nYou are ambitious and love to close the deal. You’ve worked in a Sales environment before and understand the methodology. You have a track record of hitting and exceeding goals.\n\nOnline products make sense to you. You have experience with a wide range of software platforms. You are good at explaining them to others.\n\nYou sweat on the details. You understand the importance of being meticulous with tracking, documenting and following up of leads and the development of your networks\n\nYou’re independent. You’re happy to self manage, and can identify when you need to bring in others.\n\nYou’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**We need you to:**\n\nBe a fluent English speaker with clear written and verbal communication\n\nHave 2+ years experience in a sales-oriented role (previous experience in SaaS company or online fundraising at a charity beneficial)\n\nBe able to legally work where you live (we can’t sponsor a visa)\n\n**Perks and benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays USD$54,000 a year based on experience.\n\n🏥 Healthcare – We will contribute up to US$3,000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.\n\n**Why Raisely?**\n\nWe’re actively working to improve the world. We’re an impact-driven company, we’re here to improve the wellbeing of people and planet. Helping charities raise money online is our greatest lever for change. We hold strong opinions, and respectfully refuse to work with people we disagree with. We’re a registered B-Corp, and are working to become carbon neutral.\n\nWhile our roots are Australian, our team hails from all over the world. You’ll be joining colleagues in Australia, New Zealand, Canada and Mexico. If you haven’t worked remotely before, you’ll love the flexibility and won’t want to go back.\n\n**We’re ambitious, innovative, and growing fast.** You’re joining us just at the start of our journey. We’ve been growing rapidly, but we’re just getting started. We want to help charities all over the world raise more online, through powerful technology paired with world-class customer support. We’re not settling for average.\n\n\n\n \n\nPlease mention the words **SELECT INTO MAGIC** when applying to show you read the job post completely (#RMTguMTE4LjE3My4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $54,000 — $54,001/year\n \n\n#Location\nTimezone: US/Canada/Mexico: West Coast

Raisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.\n\n**We're looking for a Front-end Engineer to join our growing team.** We want to find someone who is equal parts talented and passionate about delivering rich user interfaces. If you're the kind of person who tinkers with the latest library releases, and isn't scared of figuring something out for yourself, we want to hear from you.\n\n**We want you to become an integral part of our Engineering team. **You'll contribute to new features we're building, fix customer blocking bugs, help shape the architectural decisions in our front-end and share your knowledge with the rest of the engineering team.\n\n**This is a full-time, permanent role. ** Raisely is a 100% remote company.\n\n**Role:** Permanent, full-time (38hrs/week)\n**Location:** Remote (we’ll help you set up your home office!)\n**Timezone:** We'd like at least 2 hours crossover with Australian working hours (9am - 5pm AEST)\n\n## In a normal week of the role, you will:\n* Contribute to a collaborative feature with the rest of the team. You might be building out a new block for Raisely users to add to their campaigns, building some UI components in our admin panel to configure the new feature, or working with another developer to figure out the shape of a payload to send to the API\n\n* Put your hand up to fix a couple of bugs that have been flagged by the customer success team as issues that are affecting a large number of customers\n\n* Help out with a technical support question that has come via the support team and needs stepping through the code to understand\n\n* Review a handful of PRs submitted by your teammates\n\n* Meet with the engineering team to discuss our ongoing project and talk through any problems you're experiencing or opportunities you've identified to improve the feature during the week\n\n* Share a new library or paradigm that you've found that would be a good addition or replacement in our front-end stack\n\n* Be willing to jump in and investigate if our monitoring alerts us that the production service is experiencing higher than usual latency\n\n* _Improve anything._ Your job description doesn’t end with these bullet points.\n\n## Perks and benefits:\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 **Salary** – We try to pay above-average salaries. This role pays AU$88,000 a year. (Including super for Australian residents)\n\n🏥 **Healthcare** – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.\n\n📈 **Ownership** – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 **Technology** – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ **Retreats** – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 **Annual Leave** – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 **Work remotely** – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ **Flexibility** – Adjust your hours as you need, within the window set above.\n\n🤷 **Training** – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.\n\n\n## Why Raisely?\n\n**We’re actively working to improve the world**\nWe’re an impact-driven company, we’re here to improve the wellbeing of people and planet. Helping charities raise money online is our greatest lever for change. We hold strong opinions, and respectfully refuse to work with people we disagree with. We’re a registered B-Corp, and are working to become carbon neutral.\n\n**We’re remote, and growing**\nWhile our roots are Australian, our team hails from all over the world. You’ll be joining colleagues in Australia, New Zealand, Canada and Mexico. If you haven’t worked remotely before, you’ll love the flexibility and won’t want to go back.\n\n**We’re young, innovate and ambitious**\nYou’re joining us just at the start of our journey. We’ve been growing rapidly, but we’re just getting started. We want to help charities all over the world raise more online, through powerful technology paired with world-class customer support. We’re not settling for average.\n\n\n\n# Responsibilities\n * You're a capable front-end engineer, you produce high quality interfaces and components and consider the various permutations and edge-cases while you're writing code.\n\n* You're self motivated, you don't need a manager to check in and direct your workflow, you'd prefer to work to broad expectations and manage your own time within that framework.\n\n* You're a finisher, you don't push up a PR and call it a day. You're happy to adjust that code in response to feedback, and prompt the team to help you see that code through to production.\n\n* You're a team player, you understand that balancing everyone's skills is preferable to siloing large chunks of work with one person. You're happy to collaborate on large features and the idea of contributing to a constantly changing codebase excites rather than scares you.\n\n* You're pragmatic. You understand that there's a balance between writing perfect code and actually shipping code. You can identify the right areas to persist and polish and the right areas to just get the job done.\n\n* You’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there. \n\n# Requirements\n* Be a fluent English speaker with clear written and verbal communication\n* Have a deep understanding of React, or an equivalent front-end framework\n* Be able to legally work where you live (we can’t sponsor a visa)\n* Have proven experience building front-end applications independently at scale. \n\nPlease mention the words **DOSE PATCH SWORD** when applying to show you read the job post completely (#RMTguMTE4LjE3My4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, Engineer, Front End and Admin jobs that are similar:\n\n $60,000 — $120,000/year\n \n\n#Location\nWorldwide

We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. \n\nThat means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. \n\nYou will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a full-time, permanent role. \n\n**BENEFITS**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 **Salary** – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$75,000 a year (including super for Australian employees). \n\n📈 **Ownership** – We’re focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme.\n\n💻 **Technology** – We’ll get you an Apple laptop and screen when you start.\n\n✈️ **Retreats** – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.\n\n🗺 **Annual Leave** – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.\n\n🌴 **Work remotely** – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town. \n\nYou’ve got this far!\n\n# Responsibilities\n **On a day-to-day basis you will:**\n* Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products. \n\n* Advise customers on how Raisely meets their technical requirements, from data handling to integrations. \n\n* Working with our product engineers to make Raisely easier to use, and build on. \n\n* Communicate with customers over email, phone screencasts and video calls. \n\n* Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.\n\n* Be a vocal advocate for our customers, bringing their feedback right into our product direction. \n\n* Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check-ins. \n\n* Own our support content, making it the go-to resource for our customers. \n*Improve anything*. Your job description doesn’t end with these bullet points. \n\n# Requirements\n**About you**\n* You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk. \n\n* You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. \n\n* You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone. \n\n* You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations. \n\n* You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.\n\n\n**To do this role well we do need the following**\n* A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome. \n\n* Ability to work at least 4 hours a day within Australian east-coast business hours. \n\n* Fluent written and spoken English. \n\n* Appropriate permission to work where you live (we can’t sponsor work visas). \n\nPlease mention the words **PIECE HAWK UNFAIR** when applying to show you read the job post completely (#RMTguMTE4LjE3My4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support and API jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide