Gymflow is hiring a
Remote Customer Onboarding & Support Specialist
🚀 About GymflowGymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster. We’re a fully remote company with 9 high performing team members spread all over Europe. We’re looking for someone to join our passion for building outstanding products and helping small business owners.
💼 The RoleWe’re hiring a Customer Onboarding & Support Specialist to: - Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Occasionally run product demos that close deals
You’ll be joining a small, focused team where your impact is immediate and visible.
🎯 What You’ll Be Responsible ForClient Onboarding & Training (40%) Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment. Customer Support (30%) Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively. Support Documentation (15%) Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials. Product Demos (10%) Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features. Voice of the Customer (5%) Flag product issues, trends, and friction points to the engineering and product teams.
🧠 You’re a Fit If You Have...- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-share trainings or live product walkthroughs
- Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
- A process-oriented mindset—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
🌟 Nice-to-Haves- Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
- Experience working with Intercom, Notion, Linear, and Loom
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you’ve created
🛠 Tools We UseIntercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
📈 What Success Looks Like in Year One- You’re leading new client onboarding and cutting time to value
- 95%+ CSAT score across 200+ tickets/month
- Knowledge base content deflects >50% of common queries
- Product demos convert 25%+ of leads
- Weekly product feedback from customers results in measurable improvements
📍Location & Compensation- Remote across Canada in the Eastern (preferred) or Central Time zones
- Salary: CAD $60,000 – $85,000 depending on experience
- Full-time employee or long-term contractor (preferred)
Please mention the word DREAMLAND when applying to show you read the job post completely (#RMTguOTcuMTQuODI=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$50,000 — $70,000/year
Benefits
🌎 Distributed team
🏖 Paid time off
How do you apply?
Simply complete the form below to apply.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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