We are looking to bring on three Customer Service Specialists to join our EF Capital Department starting May 17, 2021. This is a Philippines-based full time position. Compensation for this role is PHP 31,545.00 per month (equivalent to USD $650 per month).\n\nIf you have excellent interpersonal skills, enjoy communicating with people in writing, and are interested in expanding your horizons in a unique industry, we’d like to meet you!\n\nWhat are the Essential Functions?\nProvide fantastic customer service to our prospects and investors through our Zendesk ticketing system.\nAnswer emails about how EF Capital works. This may include discussions about the program terms, signing up on our platform, signing documents, and sending payments.\nHelp investors that are stuck at any point in the process with the next steps. \nWork with Investment Advisors to schedule sales calls.\nCollect data to help improve our overall customer service processes.\nMaintain the accuracy of data across our CRM and operational spreadsheets.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Skype or Zoom. \nOther duties as assigned including data entry.\n\nThis is a full-time remote position for candidates living in or near Davao, Philippines. Night shift and occasional weekends may be required as job duties demand. If night shift work is required it will be rotational. You will be required to work at least 5 days per week on your set shift times. \n\nStrong English skills are a must.\nQuick-learner, dependable, with strong attention to detail.\nAbility to multitask and meet deadlines.\nCan work on a flexible schedule.\nYou must be highly motivated, goal-driven and coachable.\nExperience working in a customer service role.\nWorking computer with fast internet and a quiet place to work from. \n\nPlease mention the words **AVOCADO FLAG CLUMP** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $10,000 — $10,000/year\n \n\n#Location\nPhilippines based

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!\n\nOur client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.\n\nSupport at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.\n\n\n**As a Kinsta Support Engineer you will:**\n\n* Take ownership of issues reported by customers and see problems through to resolution.\n* Research, troubleshoot, and identify solutions to resolve customer issues.\n* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n* Provide prompt and accurate feedback to customers.\n* Crave knowledge and continue to hone and improve your own technical and non-technical skills.\n\nThis role's shift need is **Monday-Friday 4pm-12am UTC** (our team uses UTC for scheduling).\n\n**Requirements**\n* The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.\n* Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.\n* We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.\n\n**All of our Support Engineers must meet the following core requirements:**\n* Completely fluent in English with excellent written communication skills.\n* Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.\n* A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).\n* Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.\n* Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.\nWhile a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.\n\n**Bonus points:**\n* Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!\n* Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack\n\n**Benefits:**\n* This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure\n* Fully remote culture with a globally distributed, international team\n* In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off\n* This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate\n* We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!\n \n\nPlease mention the words **RURAL ALWAYS ISOLATE** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

EMEA: This position is for applicants based in timezones UTC+6 to UTC-1\n\nAs a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\nTroubleshoot issues pertaining to the underlying infrastructure running customer applications.\nDiagnose, debug and document issues in both applications and systems.\nDeploy and configure cloud infrastructure resources.\nTroubleshoot, reproduce and report bugs.\nBecome a product expert and work toward improving our customer facing documentation.\nParticipate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\nWork under limited supervision with considerable latitude for personal initiative.\nRespond to customer inquiries through our ticketing solution, ZenDesk.\nParticipate in training teammates.\n \n\nQualifications\n3+ years combined of:\nLinux system administration.\nWeb development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)\nExperience using git\nManaging DNS\nFunctional knowledge of TLS and encryption.\nDemonstrating exceptional communication skills to provide clear and empathetic customer support.\n \nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy. \n\nPlease mention the words **SPARE SAVE CLUB** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries \n\nPlease mention the words **BUS MYSTERY FLEE** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

## $30 per hour, 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.\n\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n\n--------\n\n### Flexibility\nWe are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.\n\nIt doesn't mean you can work 50hrs one week and then 20hrs the next. It doesn't mean that you can work two 15hr days and then take the rest of the week off.\n\n--------\n\n### Responsibilities\n- Responding to customer support inquiries\n- Adding to and improving our documentation\n- Aggregating customer feedback and assisting us with development/product roadmap decisions\n- Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import\n- Testing development versions of WP All Import and WP All Export\n- Developing add-ons for WP All Import\n\n--------\n\n### Requirements\n- The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:\n- Minimum availability of 30 hours per week.\n- Flawless written English.\n- Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.\n- At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/\n- Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.\n- Experience with WooCommerce.\n- Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.\n\n--------\n\n### To Apply\nVisit https://www.wpallimport.com/hiring/#apply. \n\nPlease mention the words **MYSELF SPAWN SHOP** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide

Wij zijn ervan overtuigd dat naast een goed product, fanatieke support onze belangrijkste kracht is. Ons 3-koppige support team doet dat super goed. We zoeken nu een Technical Support Specialist voor het support team zodat we technische vragen nog sneller kunnen beantwoorden en we de developers minder hoeven storen.\n\nAls Technical Support Specialist draai je als volwaardig lid van het support team mee. Zo ben je het belangrijkste aanspreekpunt voor onze klanten bij vragen en voor advies. Bij technische vragen of bij mogelijke bugs ben jij de expert in het team die de klant direct helpt of ondersteuning biedt aan je directe collega's.\n\nWe zoeken ook een reguliere Support Specialist\n\n**Over Picqer**\n\nPicqer is magazijnsoftware voor webwinkels. Wij richten ons op het blij maken van klanten met goede software en uitstekende support. Dat is de motor van onze lange termijn groei. We hebben intensief contact met de gebruikers en proberen hun werk zo leuk en makkelijk mogelijk te maken.\n\nWe bestaan 8 jaar, groeien hard en verwerken op dit moment 5% van alle Nederlandse webshop-bestellingen. Dat doen we met een team van 12 mensen waarbij iedereen veel verantwoordelijkheid en vrijheid heeft. We hebben een prachtig kantoor in Arnhem vanaf waar we kunnen werken, maar we werken ook veel vanuit huis. Zowel tijdens het coronavirus, als daarna.\n\n**Onze support**\n\nWe hebben intensief contact met onze gebruikers. Niet omdat onze software zo moeilijk is, maar omdat we toegankelijk zijn en snel reageren. Zo gaat veel van het contact over een betere werkwijze in het magazijn en nemen we pro-actief contact op als we denken dat er verbeteringen mogelijk zijn.\n\nWe zijn hoofdzakelijk per e-mail bereikbaar, waarbij we bijna alle e-mail binnen 1-2 uur beantwoorden en 40% zelfs binnen 15 minuten. Maar bij complexe situaties of advies hebben we ook telefonisch contact met klanten. Daarnaast hebben we ook contact met andere partijen, zoals programmeurs van de klant of met partners waar we koppelingen mee hebben.\n\nHet support team is verantwoordelijk voor een zo goed mogelijke ondersteuning van onze gebruikers. We hebben geen belscripts, maximale tijd per ticket en we doen niet aan micromanagen. In het team heb je de vrijheid om je werk op je eigen manier te doen, zolang je dat doet vanuit de Picqer-filosofie: open, persoonlijk en behulpzaam.\n\nOp dit moment bestaat het team uit 3 support specialisten. De meeste technische vragen behandelen zij zelf, maar meerdere keren per week worden vragen doorgespeeld aan de developers. Bijvoorbeeld om te controleren of een storing bij één klant aan die klant zelf ligt of aan ons.\n\n**De rol**\n\nWe zoeken iemand die graag anderen helpt, duidelijk kan communiceren en kan programmeren in minstens 1 taal. Het zou mooi zijn als je support ervaring hebt, maar anders verwachten we ervaring in een andere rol waarin je intensief contact hebt met klanten of eindgebruikers, bijvoorbeeld in een sales of product owner rol.\n\nJij bent samen met het Support team het eerste aanspreekpunt voor klanten die mailen of een bericht sturen via social media. Je probeert de klant zo goed mogelijk te begrijpen, haar probleem te verhelpen en te adviseren. Dat kan zowel over onze software gaan als over processen en handigheidjes in het magazijn.\n\nAls er technische vragen zijn waar je support collega's niet uitkomen, komen ze eerst bij jou. Bijvoorbeeld in dit soort situaties:\n\n* Advies aan een klant over hoe ze de API het beste kunnen gebruiken om een bepaalde situatie te krijgen.\n* De klant krijgt een webshop niet gekoppeld vanwege een technische foutmelding, maar de klant zegt dat aan hun kant alles goed staat. Dan onderzoeken we of het aan ons ligt of toch aan de klant. En als het aan de klant ligt hoe we ze toch zo goed mogelijk kunnen helpen.\n* We vermoeden een bug in onze software op basis van een vreemde situatie bij de klant. Dan pluizen we eerst de situatie van de klant uit en controleren we onze code of dit een verwachte situatie is of niet.\n* De klant heeft per ongeluk 10.000 bestellingen geannuleerd maar weet niet meer welke. Misschien kunnen wij op basis van de API of de database aan de klant doorgeven om welke bestellingen het gaat. Soms maken we ook een scriptje om zulke situaties te herstellen als we de klant daarmee veel tijd kunnen besparen.\n\nWe zoeken iemand met voldoende programmeerervaring om zulke vragen zelfstandig te onderzoeken en te beantwoorden. Je kan programmeren in tenminste 1 taal zoals PHP, je kan SQL queries schrijven en je hebt ervaring met HTTP API's.\n\n**Wat we zoeken**\n\nWe zoeken een fijne collega met zowel programmeerervaring, als ruime ervaring in contact met klanten of eindgebruikers. Iemand die enthousiast is, structuur heeft in het werk en houdt van het oplossen van complexe puzzels.\n\nJe programmeerervaring bestaat uit minstens 1 jaar werkervaring als programmeur. Dat mag in PHP zijn, maar ook in een vergelijkbare taal. Je kan goed lezen en begrijpt hoe de code werkt. Voor het schrijven van code is het voldoende als je scripts kan schrijven die data uit enkele API's verzamelt.\n\nSoms ligt er druk op je, zoals wanneer een magazijn met 20 medewerkers stil ligt tot jij het antwoord hebt gegeven. Jij kan die druk prima aan. En soms heb je een geïrriteerde klant aan de telefoon, of moet je slecht nieuws brengen. Ook dan blijf jij helder communiceren.\n\nJe leert snel en je vindt het leuk om anderen mensen helder uit te leggen wat je net geleerd hebt.\n\nDe functie is voor 32 tot 40 uur, wat jij het fijnste vindt.\n\n**Wat we je bieden**\n\nBij Picqer werk je samen in 1 groot team. Met z'n allen werken we aan een top product voor tevreden klanten. Dat doen we in een open en transparante omgeving. We houden elkaar op de hoogte over alles: als er technische uitdagingen zijn, hoe het bij sales gaat, maar ook over de toekomstplannen en financiële details.\n\n* Gezellig en groeiend team\n* Prima salaris volgens onze vaste salarisformule, onderhandelen is dus niet nodig (voor deze rol: 2.960-3.900 bruto per maand)\n* Reiskostenvergoeding en pensioenbijdrage\n* Persoonlijk opleidingsbudget om zelf in te vullen\n* De beste tools om je werk zo leuk mogelijk te maken (zoals een MacBook Pro, groot scherm, zit/sta bureau en een goede stoel op kantoor), zowel op kantoor als thuis\n* Continue 1-op-1 coaching en feedback om te zorgen dat je de beste versie van jezelf wordt\n* Op kantoor dagelijks lunch, oneindig koffie, thee en fris\n\n**Distributed en ons kantoor**\n\nWe hebben een prachtig kantoor in Arnhem als uitvalsbasis. Maar we communiceren voornamelijk via geschreven tekst via online tools als Basecamp, Slack en e-mail. We hebben nauwelijks vergaderingen. Veel teamleden werkten voor het coronavirus al regelmatig thuis.\n\nHet coronavirus heeft ons beleid blijvend veranderd: we zijn nu een distributed team. Je mag op ons kantoor werken, maar dat hoeft niet. Ook als het coronavirus verdwenen is. Voor deze functie hoef je niet in de buurt van Arnhem te wonen.\n \n\nPlease mention the words **FINISH PEOPLE RANDOM** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n /year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nNetherlands

Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS, is as comfortable on the front-end as the back-end of a site, and is ideally available working APAC or Eastern European hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!\n\nIn this role, you'll have the opportunity to:\n\n- Help shape the future of support at Pixel & Tonic across Craft CMS, Craft Commerce, and future products\n- Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins\n- Find creative ways to help customers solve their problems\n- Travel internationally for conferences and team trips\n- Work remotely from anywhere in the world\n- Have access to all the tools and tech you need to work effectively\n- Earn a competitive salary with bonuses and benefits\n\nTo succeed in this role you should have the following skills and experience:\n\n- Experience with Craft CMS and Craft Commerce\n- Experience with modern PHP development using PhpStorm and Xdebug\n- Experience with DevOps a plus\n- Excellent written and verbal communication skills\n- Ability to communicate effectively with both technical and non-technical customers\n- Ability to analyze complex problems and present solutions\n- Are self-motivated and can work independently\n\nThis is a full-time salaried position. Salary DOE \n\nPlease mention the words **WRONG VOCAL COCONUT** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, PHP, Engineer, Customer Support and Travel jobs that are similar:\n\n $70,000 — $100,000/year\n \n\n#Location\nWorldwide

We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.\n\nThis role would require you to do the following on a daily basis:\n\n- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client.\n\nThe ideal person for this role:\n\n- You have been in a similar role for at least 2+ years professionally.\n\n- You have enough technical background where you don't necessarily need to write code but understand how software and web applications work to be able to become the first line of defense for client queries/issues.\n\n- Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus. Any exposure to programming languages such as PHP etc is a huge bonus including ability to analyze/code WordPress themes,plugins and Laravel applications\n\n- Experience and ability to work with Content Management Systems (CMS) such as WordPress to build webpages and content as needed.\n\n- Experience dealing with multiple clients and juggle between multiple tasks on a daily basis. The nature of support by definition is not fixed. Your day could vary depending on the situations and issues that arise and you need to be able to manage them well.\n\n- Excellent communication, verbal and written skills. \n\n- Someone who does not make any assumptions and asks tons of questions to a client before confirming an issue. You should be very good at investigative skills and know the right questions to ask.\n\n- Proactive vs reactive. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head.\n\n- You know each customer is unique and brings their own set of challenges. You treat each of them uniquely based on their strengths and weaknesses.\n\n- You take pleasure in solving issues and shielding the development team from customer requests as much as possible.\n\n- You are very methodical and organized in how you work so that no major issues fall through the cracks.\n\n# Responsibilities\n - Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client. \n\n# Requirements\n- 2+ years of professional experience ideally working for a technical/software company\n- Technical knowledge including ability to write HTML/CSS/JavaScript and backend languages such as PHP\n- Experience with WordPress and Laravel a huge plus.\n- Experience dealing with clients directly including ability to setup virtual meetings, screen share to troubleshoot issues and discuss project requirements.\n- Must be able to work flexibly around Eastern Timezone hours (EST) \n\nPlease mention the words **READY BORING VAPOR** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Laravel, SaaS, Engineer, Wordpress and Customer Support jobs that are similar:\n\n $62,500 — $90,000/year\n \n\n#Location\nWorldwide

**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n \n\nPlease mention the words **DOG ZOO PIPE** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, PHP, Git, Engineer, Wordpress, Customer Support, English, Mobile and Linux jobs that are similar:\n\n $67,500 — $115,000/year\n \n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

As a  **Customer Success Engineer** you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n# Responsibilities\n **In a given day you might:**\n\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug, and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce, and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates. \n\n# Requirements\n**Minimum Qualifications**\n\n* 3+ years combined of:\n* Web development using PHP, Python, Ruby, or Go.\n* Linux system administration.\n* Experience using git for version control.\n* Understanding of DNS as well as TLS and encryption.\n* Exceptional communication skills to provide clear and empathetic customer support.\n* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. \n\n**Preferred Qualifications**\n\n* Experience with Magento, Symfony, TYPO3, and/or Drupal.\n* Understanding of CDNs or Varnish and web caching strategies.\n* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.\n* Conversant in containerization technologies and techniques.\n* Knowledge of nginx, Galera, GlusterFS, and Puppet.\n* Sound Like a Good Fit? We’d love to talk to you! \n\nPlease mention the words **START MATERIAL RIVAL** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Git, Python, Engineer, Linux and Customer Support jobs that are similar:\n\n $70,000 — $115,000/year\n

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.\n\n**The Role**\n\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.\n\n**Here are some things you may do on a given day:**\n\n-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n\n-Answer pre-sales questions and other feedback from customers\n\n-Document and optimize our support process to improve customer satisfaction\n\n-Write technical documentation and other content so customers can help themselves\n\n-Help our engineering & product teams to identify areas where we can improve the customer experience\n\n-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n\nWith over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n**On the first day you will:**\n\n-Onboard and get to know your new team members\n\n-Pair with a customer support specialist for training, and answer some customer questions together\n\n-Have a complete WooCommerce setup with major plugins installed\n\n-Read and review support guide\n\n**In the first week you will:**\n\n-Answer customer questions (draft, review from team member or manager, send)\n\n-Dive into learning WooCommerce and our major extensions (Memberships, for example)\n\n-Fix at least one documentation issue\n\n**In the first month you will:**\n\n-Own your own queue\n\n-Answer customer questions with minimal review\n\n-Contribute to documentation as necessary\n\n**You**\n\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\n**To succeed in this position, you must have:**\n\n-A solid understanding of HTML / CSS\n\n-A working knowledge of JavaScript\n\n-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n\n-Outstanding written communication and interpersonal skills\n\n-Boundless curiosity for our products and our customers\n\n-Ability to thrive in a remote environment (along with a reliable internet connection)\n\n**It’s helpful if you have:**\n\n-Experience with PHP / Ruby (or other programming languages)\n\n-Experience with WordPress\n\n-Experience with WooCommerce (or other eCommerce platforms)\n\n-Experience supporting SaaS products\n\n-Experience supporting downloadable software (especially in the LAMP stack)\n\n**The Team**\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n**Process**\n\nAfter an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.\n\nIf this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂\n\n**Benefits**\n\nHere are some benefits we're happy to offer to our team members:\n\n-Competitive salary\n\n-Annual incentive for meeting team and company goals\n\n-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n\n-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n\n-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n\n-Work flexible hours from anywhere that has a reliable internet connection\n\n-Tools (hardware/software) to help you be productive\n\n-Allowance for professional growth (books, courses, conferences)\n\n-Home office or co-working allowance\n\n-A Kindle to help you keep learning\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n# Requirements\nPlease apply directly through the link below. Applications accepted through August 15th. \n\nPlease mention the words **DISTANCE SWALLOW CASH** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby and SaaS jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n

\nROLE\n\nPantheon is currently looking for a motivated, proactive and energetic individual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.\n\nCool Things You'll Do \n\nThe primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   \n\n\n* Contributing to documentation\n\n* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver)\n\n* Maintaining and enhancing Customer Relationships\n\n* Providing CMS expertise to new and existing customer groups.\n\n* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.\n\n\n\n\nWhat You Bring To The Table\n\n\n\n* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:\n\n* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.\n\n* Skilled in GIT.\n\n* Solid experience with Composer, Build Tools and CI\n\n* Solid experience using the command line.\n\n* Fluent in reading and understanding log files and error messages\n\n* Loves a good database query mystery\n\n* Familiar with the full stack, caching, and performance tuning.\n\n* Enjoys helping others and collaborating to find solutions.\n\n* Is patient and understanding under pressure.\n\n* Excellent writing skills and is very personable via email\n\n* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.\n\n* Project management experience, or similar experience working on a team to solve problems.\n\n* Previous experience doing IT or tech support.\n\n\n\n\nBonus Points For:\n\n\n* Having D.O. and/or WordPress.org profiles\n\n* Being a regular attendee at Drupal Camps and/or WordCamps\n\n\n\n\n\nCool Stuff You'll Get in Return\n\nWe have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:\n\n\n* fun at WordPress and Drupal community events\n\n* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle\n\n* dog-friendly office\n\n* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ)\n\n* fully loaded kitchen and daily catered lunches\n\n* monthly gym and book allowance\n\n* kombucha on tap and omg...did you say Its-Its are in the freezer?\n\n\n\n\nPantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nThis is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. \n\nNo Visa sponsorship at this time \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, PHP and Drupal jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.\n\nIn addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.\n\n**Your responsibilities:**\nAnswer all customer support inquiries related to the plugin and provide best practice advice\nMinor CSS customisations \nPerform remote manual integrations if necessary, which may involve basic PHP editing\n\n**The ideal candidate:**\nStrong understanding of both back-end and front-end WordPress development\nPHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. \nFamiliarity with JavaScript and jQuery\nUnderstanding of CSS\nComfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.\nConfidence using Codex and searching the WordPress core when necessary\nExperience working with RESTful APIs and formats (JSON, XML)\nExcellent customer service skills and strong grasp of the English language\n \n\nPlease mention the words **EAGER SQUARE JUICE** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Wordpress, Customer Support, English, JavaScript, CSS and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n

**About GoDaddy**\n\nGoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.\n\nThe candidate has the opportunity to work with different technologies and learn different aspects of Information Security.\n\nThey will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.\n\n\n**Responsibilities**\n* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets) \n* Code reading to determine if a particular file is malicious or not \n- Feeding our system with new findings to improve our automation process \n- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software \n- Writing regular expressions "regex” \n\n**Requirements**\n- General understanding of security principles and use good security practices in general \n- Linux experience \n- CLI and cPanel \n- Experience with Apache, Nginx and other web servers \n- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software \n- Web Malware Experience (decoding, understanding) \n- PHP and Shell scripting/automation \n- Open source and community participation and contributions a plus \n\n\n**Tools We Work With**\n- Jira \n- Bitbucket \n- Trello\n\nGoDaddy is an equal opportunity employer. \n\nPlease mention the words **PREVENT STUFF IDEA** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec, PHP, Linux, Customer Support, Jira, Cloud, Drupal and Nginx jobs that are similar:\n\n $70,000 — $120,000/year\n

## $30 per hour and a minimum of 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n### Flexibility\nWe are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.\nIt doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.\n### Responsibilities\nOur customer support reps are expected to perform the following tasks:\n› Respond to customer support inquiries\n› Add to and improve documentation\n› Aggregate user feedback and assist with roadmap decisions\n› Reproduce bugs and test fixes\n› Test development versions of WP All Import before release\n### Minimum Requirements\nCandidates must have the following knowledge and experience in order to be considered:\n› Minimum availability of 30 hours per week.\n› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.\n› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.\n› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.\n› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.\n› Able to communicate in a concise and timely manner via Basecamp and GitHub.\n### Bonus Points\nThe more of these boxes you can tick the better, in descending order of importance:\n› Experience with WooCommerce.\n› Experience in plugin development.\n› Up to date knowledge of WordPress.\n› Knowledge of XPath.\n› Attends WordCamps, meetups, or other industry conferences.\n› Experience working remotely as part of a distributed team.\n### To Apply\nVisit **http://www.wpallimport.com/hiring/#apply**. \n\nPlease mention the words **CAMP SORT PROMOTE** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Wordpress, Customer Support and Non Tech jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n

\nlte is looking for an experienced Senior Support Engineer to grow with our team. The position is remote, but if you are in Mexico City, or would like to relocate, we have a desk with your name on it (our office is in Paseo de la Reforma, near the Angel de Independencia).\n\nOur head office is in the heart of New York City, and we have a core presence there but also many people located all over the world. We are a bunch of top-notch product people with a real passion for what we do. We are small but nimble, which we find to be a positive rather than a negative.\n\nWe are looking for a WordPress engineer with client-facing experience. You will be the face of our organization, working directly with our clients advising them how to get the most out of their digital assets, and then going on to implement your ideas. Behind the scenes you will be working with the rest of the team to ensure our clients' products are always working at an optimal level.\n\n\nRESPONSIBILITIES\n\n\n* Provide best-in-class support which makes our clients smile \n\n* Don't just be reactive, understand our clients' needs and propose innovative solutions.\n\n* Help our other support engineers do great work, and help them develop their careers.\n\n* Take ownership of our support process, propose improvements wherever you see the opportunity.\n\n\n\n\n\nREQUIREMENTS\n\n\n* 3+ years relevant experience in a client-facing role.\n\n* Wordpress engineering experience, ideally from a support perspective.\n\n* Excellent understanding of HTML, CSS / SASS, PHP and JavaScript.\n\n* Strong understanding of web servers and Linux, ideally the LEMP stack.\n\n* Strong understanding of how browsers work and native HTML5 web APIs.\n\n* Good knowledge of database concepts, especially as they relate to MySql.\n\n* Server side performance, debugging, and optimisation techniques.\n\n* Complete understanding of responsive web design and how designs will be adapted for specific devices (including responsive grids).\n\n* Strong knowledge of SEO principles, especially from a technical standpoint.\n\n* Knowledge of browser feature support and graceful degradation techniques where features are lacking (IE :-) ).\n\n* Great communication skills in English (written and verbal).\n\n* Comfortable with Git.\n\n\n\n\nBonuses:\n\n\n* Experience as a team leader / mentor.\n\n* Advanced JavaScript - either server (NodeJS) or client side frameworks (e.g. React).\n\n* Understanding of the digital product production process.\n\n* Experience in a marketing / digital agency or similar.\n\n\n\n\n\nBENEFITS\n\n\n* Professional environment where you are trusted to manage yourself.\n\n* Flexible working hours.\n\n* Flexible vacation policy, take the days you need.\n\n* Work from home policy.\n\n* Competitive salary.\n\n* Onsite English tutor in the CDMX office.\n\n* Equipment / wellbeing allowance.\n\n* Incentive schemes for recommending new hires or new business.\n\n* Awesome office environment with views from the 37th floor  (water, coffee and beer included).\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Customer Support, English, JavaScript, CSS, PHP, SEO and Marketing jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. \n\nWe also build custom development solutions for startups and established organizations, to address their specific platform requirements. \n\nWe are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:\n\n* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.\n* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.\n* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.\n\n### KEY DUTIES AND RESPONSIBILITIES\n\n* Supporting our customers via our support forum & ticketing system and other communication channels\n* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency\n* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others\n* Identifying patterns and recommending improvements to management\n* Handling large amounts of incoming tickets and respond in a timely manner\n* Keeping constant communication with management regarding\n* Authoring Success documentation for our customer facing Help Center\n* Providing suggestions on methodology, processes, and tools to increase team effectiveness\n\n### REQUIRED SKILLS AND EXPERIENCE\n\n* Good knowledge in PHP and object orientated programming\n* Good knowledge of Javascript/jQuery\n* Experience with Git and other version control systems\n* Experience with HTML5, Javascript, CSS3 and responsive design\n* Experience working with BuddyPress\n* Full knowledge of our products\n* A can-do attitude\n* Exceptional time management and organizational skills\n* Passion for excellence at every level\n* Superb verbal and written communication skills\n* Actively stays up to date with the latest trends and techniques in web development and customer support \n\nPlease mention the words **SECOND WARFARE LOOP** when applying to show you read the job post completely (#RMy4xMzguMzYuODc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to CSS, Wordpress, Customer Support, Developer, Digital Nomad, PHP and Git jobs that are similar:\n\n $60,000 — $100,000/year\n