Empire Flippers is hiring a
Remote Chat Specialist
We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\nWhen you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well-versed in our phone processes, from how our outbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.\n\n# Responsibilities\n
While helping people should be your #1 priority, here is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\nProvide first-level chat support M-F, 7 am to 10 pm EST. \nHandle outbound calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works. \nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nOther duties as assigned. \n\n# Requirements\nWhile cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:\n\nProficiency in English is a must.\nYou are customer service focused.\nYou must have strong phone and verbal communication skills along with active listening.\nYou are a quick-learner, dependable, with strong attention to detail.\nYou’re able to multitask and meet deadlines.\nYou can work on a flexible schedule.\nYou are proficient with Google Suite, Slack, Skype and Zoom.\nYou’re able to closely follow processes.\nYou’re not afraid to ask questions whenever you’re unsure about how to proceed. \n\nPlease mention the words **TOMORROW UNFOLD TURTLE** when applying to show you read the job post completely (#RMy4xNS4yNS42MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide
# How do you apply?\n\nHere is the sequence of events we will use when hiring our new Chat Specialist:\n\nYou record a YouTube video* explaining who you are and why you’re a good fit for the position, fill out an application by clicking the link below, and submit it ASAP by July 19, 2020. \n\nWe review submissions and schedule first interviews.\nWe then conduct second interviews and a final decision is made.\nThe chosen candidate will be announced in mid-August.\nThe chosen candidate will start working with our company on September 1, 2020 (via remote training and onboarding).\n*USA resident requirements:\n\nWe will accept candidates residing in Texas, Colorado, or Florida, as we are registered for payroll in these states. Otherwise, US candidates should plan to live abroad or have plans to relocate to Texas, Colorado or Florida.\n\nWe will only accept submissions that include a YouTube URL. \n\nA background check is required.
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