Symplast is hiring a
Remote Client Success Manager
Location: Remote (must be able to work EST hours 9am-5pm)
Department: Customer Success
Reports To: VP of Business & Client Strategy
To Apply: Send an email including a 2-3 minute video talking about your experience to [email protected]
The Client Success Manager role reports to the Manager, Client Success and works closely with the product, client support and onboarding teams to drive adoption, mitigate risks, and provide a world-class client experience. The Client Success Manager (CSM) is an integral part of cultivating and maintaining strong relationships with an assigned client group leading to increased retention rates, improved NPS scores, and revenue expansion opportunities. To excel in this role, we’re looking for individuals with a consultative mindset who can quickly understand our client needs, business solutions and the industry we serve. You will apply best practices and tailor solutions to each client based on their individual business goals. You’ll create long-lasting client partnerships that drive positive client outcomes and account growth. Internal Communication 20% Provide actionable client feedback to key stakeholders including, but not limited to, marketing, product development and service.
What prepared you for this role (qualifications): What success will look like for you in the first 90 days: ❏ You will participate in developing a Client Success Playbook ❏ Complete Online training modules (self) ❏ Complete Salesforce user online basic training (self) ❏ Upon receipt, please schedule your 90-day review meeting with your direct supervisor for the beginning of your 4th month in this role. Please mention the word LUSH when applying to show you read the job post completely (#RMTguOTcuOS4xNjk=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$60,000 — $90,000/year
How do you apply?
Please send your resume to [email protected] and include answers to the following questions:
👉 Describe a specific automation or workflow you implemented in ChurnZero (or a similar CS platform) to improve customer engagement or retention. - What was the problem? What automation did you create? What impact did it have?
👉 If customer churn increases by 10% in a quarter, how would you investigate the cause and take action? - What data would you analyze? What steps would you take to reduce churn?
👉 How have you used Salesforce to track and manage customer expansion or upsell opportunities? - What specific fields, reports, or workflows did you set up?
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
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