\nPosition Summary\n\nThe LISC Green President will lead LISC Green, LLC., an entity charged with the deployment of LISC's NCIF subaward under the Green House Gas Reduction Fund. This key role is responsible for the strategic originations of the award by working closely across all LISC departments and local offices and in close concert with LISC affiliates, the National Equity Fund (NEF) and LISC Fund Management (LFM).\n\nCore Responsibilities:\n\n\n* Serve as the primary liaison with Power Forward Communities (PFC) on allocation management, product development alignment and deployment, reporting and compliance management, and other areas of operational oversight.\n\n* Advise LISC CEO, LISC leadership, and the LISC board on business development opportunities, operational efficiencies, and other strategic decisions to ensure the successful administration of the NCIF award.\n\n* Oversee and adjust as needed LISC and affiliatesโ subaward allocation plans for green predevelopment financing, green investment products, and market-building activities.\n\n* Manage the administration of the NCIF award program, overseeing direct and indirect expense management, daily LISC green operations, looking for opportunities for efficiency by leveraging existing LISC and PFC resources.\n\n* In collaboration with LISC leadership, guide and support LISC local programs in developing and implementing local investment strategies for the deployment of green products.\n\n* Advise in the development of the lending products for LISC Green, LLC;\n\n* Advocate on behalf of LISC and the policy networks at the local, state and federal levels to secure the tools necessary to advance a comprehensive community development strategy.\n\n* Ensure alignment with LISCโs Communications department to guarantee an effective communication strategy that increases awareness of the impact of LISC.\n\n* Ensure there is optimal partnership with LISCโs Strategy and Innovation department to establish, communicate and implement priorities that align with a strategic plan.\n\n* Collaborate with LFM, and LISC Affiliates for operating synergies and minimal departmental redundancies as we deliver serve communities at a national level.\n\n* Ensure solid KPIโs are established, and that goals and milestones are met and evaluated, systematically and routinely.\n\n* Establish and maintain effective working relationships at the highest levels of local and state government, as well as in the corporate and foundation sectors in collaboration with LISC nation programs and development\n\n* Collaborate with the CEO to calibrate business strategies and priorities as needed.\n\n\n\n\n Required Qualifications:\n\n\n* Bachelorโs degree from an accredited college or university in business, finance, real estate or related fields or relevant related work history can be used as proxy. Masterโs degree preferred.\n\n* Minimum of fifteen years senior level experience in community development finance or related field.\n\n* Seasoned leader, with knowledge of staff development and financial management.\n\n* Demonstrated commitment to LISCโs mission and understanding of community development policies and programs, especially housing and economic development.\n\n* Demonstrated track record in providing leadership for the development of strategic vision.\n\n* Experience with federal contracting processes and requirements.\n\n* Responsible for fielding inquiries from local offices, investors, and stakeholders on potential fund investments\n\n* Serve as an advisor for LFMโs Board as the green funding is being deployed.\n\n* Flexible and easily balance different priorities, with experience and comfort working in a fast-paced environment.\n\n* Position requires national travel, estimated at 20-25% annually.\n\n\n\n\n \n\nCompensation\n\nLISC offers a competitive salary ($251 - $313k); salary commensurate with relevant work experience and location) and excellent fringe benefits.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Finance, Senior and Non Tech jobs that are similar:\n\n
$55,000 — $87,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Walter Living and want to re-open this job? Use the edit link in the email when you posted the job!
Over Walter Living
Walter Living is het snelstgroeiende online vastgoedplatform in Nederland. Ons team van gepassioneerde professionals helpt mensen bij hun huizenkooptraject. Sinds onze lancering in 2019 hebben we meer dan 100.000+ klanten geholpen bij het kopen van een huis met onze gratis service, en hebben we alleen al het afgelopen jaar 350+ woningen gekocht met onze koopservice.
Onze missie is om de vastgoedmarkt transparanter en toegankelijker te maken voor iedereen. Als innovatieve en klantgerichte aankoopmakelaar zijn we voortdurend op zoek naar getalenteerde individuen om ons team te versterken.
Hoe jouw dag eruit ziet
Als aankoopmakelaar bij Walter Living ben jij het belangrijkste aanspreekpunt voor onze klanten gedurende het aankoopproces. Of het nu via Zoom, telefoon, e-mail of WhatsApp is, jouw dag staat bol van uitgebreide klantinteractie.
Je vindt het leuk om klanten te helpen met verschillende vragen met betrekking tot de aankoop en/of verkoop van hun woningen. Daarnaast ondersteun je onze aankoopmakelaars en handel je de administratieve aspecten van aankoopdossiers af.
Je maakt deel uit van het aankoop team waar je samenwerkt met andere makelaars, dataspecialisten en klantenservice enthousiasten.
Wat wij zoeken
Ervaring als aankoopmakelaar is een groot voordeel
Sterke communicatieve vaardigheden
Klantgerichte mentaliteit en enthousiasme voor de vastgoedsector
Zelfstandig werken en teamspeler
Uitstekende beheersing van de Nederlandse en Engelse taal, zowel gesproken als geschreven
What we bieden
Competitief salaris en aantrekkelijke secundaire arbeidsvoorwaarden
Een dynamische en innovatieve werkomgeving
Een hecht en vriendelijk team van professionals
Ruimte voor individueel initiatief en creativiteit
Kansen voor loopbaangroei binnen onze organisatie
Laptop en telefoon
Werknemerskortingen op onze diensten
Flexibele werktijden
Kerstpakket
Werken vanuit huis โ of elke andere plek waar je van houdt
Please apply only if you speak Dutch, as most of our clients and partners do. Applications from non-Dutch speakers won't be considered, and you won't receive a rejection notice. Thank you for your understanding.
Please mention the word SKILL when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$50,000 — $70,000/year
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Atlas Assistants and want to re-open this job? Use the edit link in the email when you posted the job!
Hiring Epic Executive Assistants (remote)
We are looking for experienced Executive Assistants to work with high-level entrepreneurs and business owners in US Time zones.
Atlas Assistants helps entrepreneurs and their teams do more of the work they love by finding perfect assistants to support them in their life and business.
We aim to completely optimize all aspects of an entrepreneurโs life (email, calendar, travel) and streamline the seemingly mundane business processes (invoicing, payment collection, etc).
We take ordinary tasks and processes and strategize how they can be done better, more effectively.
We are on a mission to transform 1 million hours of work, so you have the time to do more of what you love:
โ Do more of the work they need to do but donโt have time for
โ Work less, and take the space to enjoy life more
โ Spending quality time with family
โ Working on themselves
At Atlas, youโll be exposed to all different aspects of business in various industries, where youโll learn something new every day. We are dedicated to learning, growing, and developing world-class assistants.
๐ฅAs an Atlas Assistants EA, youโll be matchedย with companies to help the business owner stay organized and prioritize, so they can focus on growing the business.
We are CONSTANTLY hiring more and more executive assistants (roughly 5-10+ a month) as we get closer and closer to our 1 million transformed hours goal..
You need to be an absolute rockstar with a proven track record of being able to lead, manage, and work with an entrepreneur.
We want to help you find your next โbusiness homeโ where you are so aligned to the mission and vision of the company you are excited to show up to work.
Sound like you?ย Fill out the APPLICATION FORM for the position at the bottom of the page.
๐What you can expect from your day to day:
Handle client communication, email follow-ups, and sort the executiveโs email inbox
Manage calendar, double bookings, and all scheduling and rescheduling
Prioritize tasks & help the CEO work more efficiently
Think critically in order to foresee future administrative tasks which the executive team will need to do and proactively complete those tasks
Establish clear and specific timelines for the completion of tasks to ensure that all deadlines can be met
Coordinate the CEOโs travel arrangements
Effectively organize, track and communicate with the team about all future, ongoing and completed tasks (help with accountability)
Provide end-of-day reports (differs based on business) to the owner and the team
Special projects - things that come up that will distract the executive. Projects might include:
Put together job descriptions for video editors
Manage content calendars for posting
Review social media videos
Help out with building out new training for EAs
Create new onboarding materials for new hires
Organizing and cleaning up spreadsheets and presentations
Do any other EA tasks as needed
๐About you:
To be a successful candidate, you need:
Experience as an Executive Assistant or experience with managing other people in an operational capacity.
Experience working with a CEO that has run at least a seven-figure company or multiple companies.
Experience with marketing and operational KPIs.ย
You must have experience reporting on KPIs working with various team members
understanding why the company is tracking them and the overall impact on the business.ย
Experience working with data dashboardsย
Experience building and optimizing SOPs.
Experience within a fast-growing environment and willingness to work in a company where things are rapidly changing - one day is not like the next!
Understanding of organizational structure and charts, and how larger companies work (the company is now at 20 employees and growing!).
Ability to handle A LOT of feedback at a relatively fast pace, with the eagerness to thrive and really get there.
Self-starter attitude with a willingness to solve problems independently.
Experience working with GSuite. (Docs, sheets, slides, etc)
High attention to detail, OCD is celebrated here! (The secret code for this application is TP204.)
Tech Savviness - Capacity to learn new technologies
Experience working with various project management tools such as Clickup or Asanaย
BONUS if you have:
Experience with organic social media management.
Understanding of Social Media Platforms (TikTok, Instagram).
Experience with click funnels, Active Campaign, YouTube management, or experience working with influencers.
Does this role sound like you? If so, we welcome you to apply!
๐Whatโs in it for you?
Here are the benefits:
$7 - $20* per hour (negotiable based on past experience)
Full-time or part-time
Fully remote
Potential to advance to the Chief of Staff/Operations Manager
Salary increases based on performance
๐ฅWe will support you each step of the wayโฆย
During the onboarding process, youโll access our EA training program, where youโll learn our best practices and receive consistent feedback to help you improve. Youโll have our full support until you are comfortable with taking on more tasks and working on your own :)
This can be a full-time or a part-time role, with some flexibility when it comes to working hours, which means you can arrange your own schedule with the CEO.
This role comes with tons of opportunities for growth, both personally and professionally. EAs are often the most promoted role in the organization, our intention is to help you with your professional development to get there.ย
We host mentorship calls every 2 weeks where you will meet and grow with our other EAs, and learn new skills. We teach new ways to support your clients, new tech, trends, and receive coaching on things you are facing in your world. Recent topics have included: Self care for the EA, how to leverage Canva, Zapier, and how to help your client manage their calendar with their priorities and top goals.ย
Youโll have access to ourย dedicated team of support you can reach out to any time you need help on the job.ย
*Please note that this is a contract position and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
We encourage transparent communication and have an open culture of feedback!
Atlas CORE Values are:
โ 100% Responsibility
โ Integrity
โ Growth
โ Courageous Communication
โ Master & Mentor
Proactive Resourcefulness
โ 100% Responsibility: Take ownership over what is yours, and do not place blame on others. You see everything through that you have committed to. Respect the point of view of your team mates, and remember that we are working towards the same common goal. We donโt play the blame game here!
โ Integrity: The goal is to be in integrity 80% of the time. Honor your commitments. Be truthful to both yourself and others.ย
โ Growth: Growth over comfort, 100% of the time. When you start to choose comfort, you will naturally plateau in life. Seek growth with intention, and commit to living every day better than the last.ย
โ Courageous Conversations: Giving hard feedback, having hard conversations, and speaking up when we are scared is uncomfortable, but necessary for growth.ย
โ Master/ Mentor: At our core, we need to make the effort to become masters at our own craft to truly help others.ย
โ Proactive Resourcefulness: Donโt wait for validation to solve a problem youโve identified. Help your team and speak up when you see something that needs to be done.ย
๐This is our Application form, as the first step in our recruitment process:
You can stop it anytime and continue at your own pace, and we will receive your answers automatically.
Please note, we have a very robust application process. Each step has been thought out with a great deal of intention. We are processing roughly 100-200+ applications PER week and our goal is to make sure we find the best candidates and find them their next business home!
We look forward to hearing from you!
All the best!
Aleksandra Kovaฤeviฤ
Lead Recruiter
Atlas Assistants
Please mention the word SUMPTUOUSLY when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$10,000 — $30,000/year
Benefits
๐ We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. Weโre looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). \n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and weโre looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann OโBrien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) โ๏ธ\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative ๐โค๏ธ \n* [Our story and team](https://close.com/about/) ๐\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we donโt have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. Weโre a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - weโve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is โBuild a house you want to live in.โ We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **BEAUTIFUL** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n
๐ Distributed team\n\n
\n\n#Location\nAmericas
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
**About Us**\n\nAt [Close](https://close.com/), weโre building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automationโhelping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years.ย \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/).ย \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during CT/MT business hours.\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYouโre comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment.ย \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in the ET, CT, or MT time zones.\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during ET/CT/MT business hours.\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliationย \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) โ๏ธ\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative ๐โค๏ธย \n* [Our story and team](https://close.com/about/) ๐\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we donโt have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. Weโre a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - weโve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is โBuild a house you want to live in.โ We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **PROGRESS** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nNorth America
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
**About Us**\n\nAt [Close](https://close.com/), weโre building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automationโhelping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years.ย \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/).ย \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYouโre comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment.ย \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliationย \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) โ๏ธ\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative ๐โค๏ธย \n* [Our story and team](https://close.com/about/) ๐\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we donโt have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. Weโre a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - weโve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is โBuild a house you want to live in.โ We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **AWSOME** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nEurope
# How do you apply?\n\nhttps://jobs.lever.co/close.io/e0822edb-3165-4bee-9843-c7bf2a7d80ae?lever-origin=applied&lever-source%5B%5D=RemoteOK
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. Weโre looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and weโre looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) โ๏ธ\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative ๐โค๏ธ \n* [Our story and team](https://close.com/about/) ๐\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we donโt have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. Weโre a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - weโve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is โBuild a house you want to live in.โ We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **REMARKABLE** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n
๐ Distributed team\n\n
\n\n#Location\nAmericas
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Checkly and want to re-open this job? Use the edit link in the email when you posted the job!
Are you someone who:\n\n* Enjoys working with technical customers and solving their problems?\n* Can help software engineers hands-on by debugging Node.js and Javascript code?\n* Worked for a SaaS company (preferably dev-tools) before?\n* Are based in the Americas (remote, EST +/-2h)?\nIf yes, we've got a super interesting role for you!\n\nIt's an exciting time to join our team! We're a fully remote startup on a mission to build the **#1 reliability automation platform for developers**. We make End-to-End automation delightful, fast, and code-driven. A workflow with a world-class developer experience!\n\nThousands of developers are using Checkly today, we have recently passed the milestone of 2 billion check runs and raised our $10M USD Series A led by CRV!\n\nWe care about building a team where people of all backgrounds are encouraged to do their best work.\n\n# What you'll do\nWe are looking for an engineering-minded colleague to join our team as a Senior Customer Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. This is crucial and we want to support them the best we can. You will report to Timo, our co-founder CCO.\n\nYou will be responsible for addressing our end-users' complex problems. In detail you will:\n\n* Become an expert in Checkly and the monitoring & testing domain\n* Be the first point of contact for customer requests\n* Investigate and reproduce issues\n* Advice customers how to achieve complex use cases\n* Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly\n* Continuously help improve technical documentation, processes, and policies\n* Help build a first-class support organization\n\n# What you should have\nYou will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a solid technical background and a strong motivation to help. In detail you have...\n\n* Exceptional empathy. You love working with customers and enjoy solving their problems\n* Relevant experience working in a customer-facing role. Ideally in dev-tools SaaS environment\n* A strong technical background that allows you to read, write and debug Node.js and Javascript code\n* A solid understanding of how HTTP works\n* Already experience in/or are interested in learning about new technologies such as (REST) APIs, Chrome Dev Tools, frontend automation with Playwright/Puppeteer\n* Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others\n* Excellent spoken and written English skills\n* Remote: EST +/- 2 or GMT-3 until GMT-7\n\n# What we have\nYou will be joining our growing support team as the first Support Engineer around the EST time zone. More than 400+ customers are using Checkly today, many of them located in the Americas. You will be the first person on the ground in the Americas and the first point of contact for our customers there.\n\nThis requires you to be self-independent to a certain extent but also means a unique opportunity to make a real difference and actively shape the support organization.\n\n# What we offer\n* Become part of a fast-growing, international, and remote team\n* Competitive salary (see below)\n* Stock options\n* Fully remote\n* Flexible work hours and we support families: you can pick up your kids without worrying about work\n* 27 days of paid vacation + your local public holidays\n* Paid sick leave & parental leave\n* Work with the latest technologies\n* $1,000 learning & visiting budget\n* Co-working budget\n* Modern laptop and equipment\n* Bi-annual company retreats\n* Employment & Contractor options\n\n# Pay\nFair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location and cost of living.\n\nFor this Senior Support Engineer role, we're looking at a range of $75,000 - $100,000 for someone located on the US east coast. If the cost of market is lower, that also moves the range. \n\nPlease mention the word **BALANCED** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
๐ Company retreats\n\n
\n\n#Location\nGMT-3 to GMT-7
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for ThreatWarrior and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 3 years ago
\nCustomer Success Engineer - Cloud Specialist\nRemote position, but candidates in Eastern, Central, and Mountain Time Zones preferred.\nThreatWarrior is seeking a Customer Success Engineer (CSE) who will help us build upon, implement, and support our growing base of customers. This is a key customer focused role, one that requires working closely with our customers, partners, sales, and engineering teams. We are looking for someone who can hit the ground running in a fast-paced and quickly growing environment. \nYour network and cybersecurity knowledge will be invaluable, becoming the customer's trusted advisor regarding ThreatWarrior on their network, for both pre-sale and post-sale deployments. During the pre-sale cycle, you will architect and deliver Proof of Values (POVs). After the sale, you will architect full deployments and ensure successful deployment and customer success.\nUsing knowledge of the customer and your expertise in ThreatWarrior and cybersecurity, you will drive ongoing adoption of ThreatWarrior while following industry best practices to ensure customers understand and maximize value from their investment. \nThis role requires interaction with enterprises at the senior level (CISO), as well as with their technical IT and Security teams. \nThe candidate will work effectively in cross-functional teams and be committed to advancing a culture of innovation, commitment to customer success, and fun.\nThis role requires patience and discipline with the ability to react quickly and calmly. You will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.\nCandidates must be comfortable in a start-up environment, must be self starters, strategic and result-driven, with a proven track record of driving customer success. \nDue to potential Federal contract requirements, applicants must be US citizens.\nTravel Requirements: Up to 25%\nYour Day to Day Responsibilities: \n* Be the trusted adviser and technical authority to the customer for solution architecture and integration decisions.\n* Respond to customer questions and queries, escalating if you are unable to resolve.\n* Share the latest ThreatWarrior innovations and drive further use and adoption of the platform.\n* Provide feedback to R&D teams on functionality that would benefit customers.\n* Present, discuss, and demonstrate ThreatWarrior capabilities to IT leaders and information security professionals as required.\n* Strengthen the customer bond through meaningful and informative conversations.\n* Be able to remain calm while multitasking and working under pressure in a fast-paced environment.\n* Collaborate with your colleagues on investigations and escalations.\n* Develop customer-facing content (e.g. knowledge-base, how-to guides).\n* Engage with Engineering teams to provide prompt and high-quality workarounds and solutions.\n* Review user-configured system changes for security implications and recommend improvements.\n* Become a product expert in ThreatWarrior.\n* Be accountable for the delivery of Proof of Value implementations from end to end and for driving customer engagement.\n* Be available for limited on-call/out-of-hours support for weekends/national holidays.\n* Execute established Customer Success programs consistently and accurately.\n* Provide exceptional product support for all ThreatWarrior's customers and field teams.\n* Proactively identify new issues and drive their resolution.\n* Identify, qualify, and document product, hardware, software, and process improvements. \n\n\nWhat You Bring to the Team:\n* Have experience and proven ability to effectively work autonomously and as a part of a wider team in an innovative and fast-paced environment whilst delivering to deadlines.\n* Manage multiple modes of customer communication (email, web, phone, and chat).\n* Have excellent attention to detail, with experience in customer-facing positions; showcase excellent communication skills, both verbal and written.\n* Present highly technical information to non-technical audiences.\n* Show enthusiasm for innovation, experimentation and self-development.\n* Demonstrate strong analytical and problem-solving skills.\n* Act as a good team player: self-confident, motivated, and independent, with tenacity and drive.\n* Provide expertise and troubleshooting relating to network traffic (TCP/IP / UDP) along with a core understanding of networking principles and application protocols.\n* Adapt to the demands of large enterprise clients, including hardened security requirements.\n* Understand current security technologies and risks, including experience with security appliances and security software.\n* Understand virtual environments (VMWare, CSPs, and Containerization).\n* Diagnose customer issues, including lab reproduction if necessary.\n* Have expertise in Linux-based systems, their management, operation, and application stacks.\n* Understand common cyber security vulnerabilities and exploitation techniques.\n* Deep Experience with cloud technologies such as AWS, GCP, and Azure.\n* Experience with scripting languages and automation for cloud environments and marketplaces like Terraform, AWS CloudFormation, and GCP Deployment Manager.\n* Deep knowledge of Cloud (AWS, GCP, and Azure) networking and security concepts\n* Familiar with cloud traffic mirroring.\n* Excellent understanding of TCP/IP network protocol suite including packet capture analysis.\n* Excellent understanding of IAM, including cloud accounts, services, roles, and permissions.\n* Perform other duties as assigned.\n\n\nYou are Flexible and Ready for Anything\n* The cybersecurity industry is rapidly changing and we build products that evolve to protect our customers from the latest threats. We pride ourselves on being one step ahead of attackers and preparing for what's to come. \n* You are comfortable in a start-up environment, a self-starter, and possess the fundamentals required to contribute to the role defined above. \n\n\nPlus/Desired:\n* Experience in data interchange between dissimilar systems.\n* Experience with scripting languages such as Python, JavaScript, and BASH.\n* Experience with support and incident response procedures and practices.\n* Cybersecurity certification.\n\n\nHow to Apply:\nThank you for including us in your job search. Please submit your resume and a cover letter to let us know why you feel we are a good match. All applications are reviewed quickly because we respect your time. Please make note that due to potential Federal contract requirements, applicants must be US citizens.\nAbout ThreatWarrior:\nThreatWarrior is a leader in cloud-native network detection and response, helping organizations see, learn about, and act to stop cyber threats before they cause damage. The cyber defense platform delivers true signal through the noise to eliminate alert fatigue and keep analysts focused on critical threats. ThreatWarrior escalates the most serious threats to the people who need to see them, filters out low-value events from being a distraction, and helps cybersecurity professionals prioritize their work with far greater efficiency. \nThreatWarrior combines unsupervised neural networks, continuous deep packet inspection, complete network visibility, and behavioral anomaly detection in a single platform. Leading organizations use ThreatWarrior to defend against APTs, zero-day exploits, digital supply chain attacks and more across on-premises, cloud, and hybrid infrastructures. \n\nWhat We Provide:\n* Competitive compensation structure - We believe in above-average salaries for our above-average team members.\n* Generous time off - Our team enjoys unlimited vacation, plus paid holidays and maternity/paternity leave for new parents.\n* Healthcare - We have you covered. Health, vision, dental and life plans, for you and your family.\n* Grow with us - We offer our team every chance to learn and grow their skills while helping shape the future of our company.\n\n\nEveryone is welcome here.\nWe are committed to creating an inclusive environment where all team members feel welcomed, seen and heard.\nWe celebrate each ThreatWarrior's individuality. Regardless of your race, age, religion, national origin, sexual orientation, or gender identity, ThreatWarrior is proud to be an equal opportunity workplace.\n\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, React, Cloud and Senior jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
### Senior Customer Support Specialist\n\nCustomer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinars\n\nCustomer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\n\n\n**TL;DR**\n\n* Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone\n* Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our usersโ expectations to maintain our CSAT above 94%.\n* Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for resolution/workarounds independently.\n* Coach and educate users via live training to encourage platform engagement\n\n**Outcomes**\n\n* Efficiently unblock technical/non-technical partners via our support live channels maintaining our high partner satisfaction\n* Guide educators and learners on their Aula journey delivering live trainings, and also contributing in our help centre\n* Be the strategic voice of Product Support working on cross-functional projects to maximise Educator Love\n* Be a part of a high-performing and inclusive team that values autonomy.\n* Work with your teammates to set high goals โ and celebrate success when we hit them.\n* Contribute to building a collaborative, productive and friendly remote workplace\n\n\n**About you**\n\nA technical aptitude for, and experience troubleshooting web applications and mobile applications in a Saas environment.\nPrevious experience (4+ years) in a customer support or customer success role with a demonstrable history of regularly exceeding targets.\nExperience creating and delivering training/help centre documentation\nUsed Zendesk before.\nWorked closely with product development teams.\nExcellent problem solving and analytical skills with great attention to detail.\nExcellent written and verbal communication skills in English.\nThe ability to multitask and keep up with a fast-paced start-up environment.\n\n**About Aula**\n\nOur virtues are what makes Aula as an organisation unique.\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: weโre building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.\nWe judge our virtues by what we do, not what we say.\n\nOur virtues are\n๐ Silly Ambitious\n\n๐ Uncomfortably Focused\n\n๐ฃ Transparent by Default\n\n\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. Itโs this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nPlease mention the words **CLAIM BALL FILM** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$40,000 — $70,000/year\n
\n\n#Location\nUS Remote - EST Timezone
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for MSPCFO and want to re-open this job? Use the edit link in the email when you posted the job!
* ๐๏ธ Flexible PTO\n* ๐ Flexible Hours\n* ๐ธ $350 Referral Bonus\n* ๐ก 3 Years of Experience\n* โ๏ธ Company-Paid Healthcare\n* ๐บ Anywhere in the United States\n* ๐ 401k with 6% Company Match\n\n**Get Paid**: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the โHow did you hear about this job?โ question. Once theyโre hired, weโll make sure you get pai\n\n[MSPCFO](https://www.mspcfo.com/) is a remote-first growing company, with employees working to build a helpful business intelligence platform for managed service provides (MSPs). Our mission is to allow small businesses to drive their bottom line by identifying both the issues they may have and the root causes of those issues. We have been doing this for over five years for hundreds of companies.\n\nUnderstanding how we can help our customers is at the heart of what drives us as a company. While we are not consultants, we do want to help them understand how to find opportunities for profitability growth. We are in the process of rolling out a โdone with youโ service model in conjunction with the software.\n\nAs the Director of Customer Success, youโll lead MSPCFO in building out our Post-Sales Customer Success playbook from the ground up. Youโll grow a small team focused on proactively helping our customers from onboarding to success. This role is for you if you are data-driven and customer-centric, and youโve always wanted the chance to grow your own team and set your own strategic vision at a company that shares your values. Our ideal hire is motivated by what weโre doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers. The support team is currently filled by members of senior management. We would like to transition this to a team of success managers.\n\nThis is a full-time, remote position. Youโre someone who thrives on working autonomously and doesnโt need oversight to get things done.\n\nWe are flexible with regard to both location and hours. Our team members all have active lives outside of the company and we try to accommodate everyoneโs schedule.\n\n## About the Role\n\n* You will create documentation around the customer success function that will allow you to add team members with a minimum onboarding time.\n* You will lead and grow the Post-Sales Customer Success function by setting strategy and prioritizing Objectives and Key Results (OKRs).\n* Youโll become an MSPCFO product expert so you can understand how to be most helpful.\n* In your first 3 months, you will transition to player-coach. We anticipate that you will continue to maintain a very small portfolio of clients overtime to stay connected to the community.\n* In the next 12 months, youโll hire, train, and develop a team of 2-4 customer-centric product experts.\n* Youโll focus on the scalability of customer success tools by identifying repeated customer issues and working to build solutions that can be re-used.\n* Youโll make data-driven strategic decisions, and have a deep understanding of MSPCFO customer metrics and how your team impacts them.\n* Youโll interact with both product and sales teams to identify opportunities to enhance our product offering and best communicate our value proposition in marketing and sales content.\n* You will work to continuously improve our internal documentation and knowledge base based on customer interactions.\n\n## Benefits\n\n* Flexible PTO\n* Company-paid healthcare\n* 401k with 6% company match\n\n## About You\n\n* You are a compassionate, humble, and curious leader who loves solving problems and experimenting with new solutions.\n* You have some experience developing an effective Post-Sales Customer Success strategy for SMB customers.\n* You have experience aligning with executive leadership around definitions and goals for churn, retention, product adoption.\n* You have held the customer success role for a minimum of 3 years.\n* You are confident in setting clear, measurable metrics goals for your team, as well as determining how you measure your teamโs success.\n* You diligently engage and reflect on feedback and failure because you know there is always something to learn from and get better in.\n* You are data-driven and love figuring out how proactive customer help can impact user retention, product adoption, and churn.\n* You believe in doing right by the customer โ a successful customer is one making the best use of the product theyโre paying for.\n* You have experience building and managing a small team of Customer Success professionals.\n* Youโre patient, an active listener, and an incredible communicator.\n* You enthusiastically leverage web tools to drive efficiencies\n* You believe that customer success is about improving customer experience by keeping the voice of customers front and center. \n\nPlease mention the words **UPPER ENRICH PLANET** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$80,000 — $120,000/year\n
\n\n#Location\nRemote, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close and want to re-open this job? Use the edit link in the email when you posted the job!
**About Us**\n\nAt [Close](https://close.com/), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. \n\nSince our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.\n\nWe are hiring Customer Support to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About the Role**\n\nIn this Customer Support role, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support ([Joseph Sterner](https://www.linkedin.com/in/jrsterner/)). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana. \n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYouโre comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.\n\n**Requirements**\n* 2 years direct support experience working in a SaaS environment \n* Physically based in the CT or MT time zones\n* High-level of proficiency in the English language, both written and verbal\n* Experience working in a remote capacity\n\n**Nice to haves**\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc)\n* Deep knowledge of SaaS + CRM landscape *(Experienced user of other sales platforms, or programs frequently integrated with Close)*\n\n**Key Responsibilities**\n* Respond to customer support tickets and take support calls during CT/MT business hours\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o) ๐\n* [Our story and team](https://close.com/about/) ๐\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats โ๏ธ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we donโt have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n\nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - weโve recently launched 11 babies (and counting!). \n\nUnanimously, our favorite and most impactful value is โBuild a house you want to live in.โ We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/)* \n\nPlease mention the words **MOUNTAIN ABLE DISEASE** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n
๐ Distributed team\n\n
\n\n#Location\nUnited States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
********LevelUp provides high quality, outsourced customer support for WordPress plugin & theme creators. \n\nWe currently have a team of 40 WordPress Technical Support Engineers and expect to double in size over the next 2 years. \n\nWeโre now looking for a Head of Customer Support to manage the day to day operations of our existing support team, which is going to help us unlock the next phase of growth for the business.\n\nThis is a senior leadership position within the company, working directly with the company CEO; this person will have significant input in terms of how we shape our organisation over the next few years. \n\n**Key responsibilities include:**\n\n* Management oversight of 40 to 50 Technical Support Engineers, working with Team Leads to ensure the team are performing well and that morale & engagement is high.\n\n* Ensure that we have a process in place for regular 1:1s & performance reviews with a focus on making sure team members feel listened to, that their performance is on track and that they are given the opportunity to advance within the company in line with their professional development goals.\n\n* Monitor team KPIs (number of tickets handled per day, response times, customer satisfaction scores, attendance & schedule) via daily, weekly & monthly reports and make sure these are in line with the goals of our clients & the company.\n\n* Build on our existing quality assurance process so that team membersโ support interactions are reviewed on a regular basis, with a focus on identifying areas for improvement & recognition of great work. \n\n* Manage continuous training & development so that team members that need or want to sharpen their skills in a given area have a clear path for growth within the company (e.g. technical WordPress training, written communication, team leadership, etc.)\n\n* Work with the CEO to improve our existing training & onboarding process for new hires.\n\n**The ideal candidate should have:**\n\n* Native-level written & spoken English. This is crucial for being able to assess the quality of any individualโs support work.\n\n* Experience with WordPress, either as a developer, technical support / support manager, or website administrator. The level of support that we provide can get quite technical - troubleshooting live customer websites, using dev tools & error logs to debug issues, offering custom hooks, custom CSS, etc. - and although a technical WordPress background is not essential for the management of the team, it would certainly be beneficial. \n\n* Excellent soft skills; being able to communicate with team members in a constructive way that is mindful of their well-being. Even difficult conversations relating to performance issues should be approached with the utmost respect for the individual.\n\n* Meticulous attention to detail; being able to delve into any support interaction that may have been escalated to see where we might have gone wrong and how it could have been improved.\n\n* A passion for helping others develop new skills. We have a strong focus on the professional development of our team members; we want to give individuals every opportunity to learn and improve skills.\n\n**Bonus points:**\n\n* Previous experience as head of a large technical support team in a WordPress environment.\n\n* Involved in the WordPress community (attends meetups, contributes to WordPress in some way).\n\n* Background in WordPress development (in combination with management experience).\n\n**Benefits:**\n\n* Fully remote position - work from anywhere!\n\n* A company culture that focuses on the well-being of its team members - good work-life balance, flexible schedule, respectful work environment.\n\n* This is a unique position at an exciting time of growth for the company. With the right drive and initiative, this role not only presents an opportunity for your own professional development but also to make an important contribution to the future success & direction of the company. \n \n\nPlease mention the words **CHAT STING MOTHER** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$50,000 — $70,000/year\n
\n\n#Location\nworldwide
# How do you apply?\n\nPlease submit your resume along with a cover letter outlining why you think you would be a good fit for this position.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Codelitt is looking for a Customer DevOps Solutions Architect with experience building highly available applications. This person will provide technical support for a top of notch server and deployment management system that is widely used and already available to the public.\n\nAs we're a fully distributed team, we are looking for someone that communicates, collaborates, and thrives well in a remote environment. \n\nPlease mention the words **EROSION CRUEL OMIT** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ Distributed team\n\n
\n\n#Location\nAmericas
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Aula and want to re-open this job? Use the edit link in the email when you posted the job!
# **The short version โณ**\n\n**Mission:**ย Be a key, strategic member of our Product Support Team, and deliver ***"Educator love"*** by a thorough understanding of Aula, the platform and our partners (a community of 50k+).\n\n**Why:**ย Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and making every student feel a part of their classroom.\n\n**Who:**ย You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.\n\n## What is [Aula](https://aula.education)? ๐\n\nAula is a remote-first 30-person education startup building a learning experience platform.\n\nOur mission is to make engaging teaching and learning the norm.\n\nWe work with institutions like Coventry University and Glasgow University.\n\nThink of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.\n\nRead more here:\n\n[This is Aula](http://www.notion.so/This-is-Aula-b8f80a8dd77e47858010b8a6ea553ca2)\n\n## ๐ The Role: Senior Product Support\n\n\nAs a strategic member of our Product Support Team, ***you'll ensure the highest level of support to the Aula partner community***. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\nBy developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement. \n\nWe are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!\n\n- We on average ***solve 500 tickets per day, with a median 30-minute first-reply time and 2 hour resolution time***.\n- Recently, we discovered an issue that wasn't directly our fault around student enrollment. We put together a new way to fix it, and in less than a week had fixed over 2000 enrollment issues so that students weren't blocked from learning.\n\nThis is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.\n\n***In this role, you will;***\n\n- Communicate best practices ensuring our usersโ needs are met using the Aula platform to improve user satisfaction.\n- Ensure all users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing support with the highest level of quality to exceed our usersโ expectations taking a minimum of 30 tickets/day whilst maintaining CSAT above 94%.\n- Coach other team members on quality to constantly exceed personal and team goals.\n- Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.\n- Coach and educate users via training to encourage engagement.\n- Make specific recommendations to significantly reduce ticket volume.\n- Change the operations of other teams through feedback and escalation of issues.\n- Provide input on processes to drive efficiencies (automation, content etc.)\n- Run and communicate small cupcakes to improve team effectiveness.\n\n# **Weโd love to hear from you ifโฆ ๐**\n\nYou have\n\n- A **technical aptitude** for, and experience troubleshooting web applications and mobile applications in a Saas environment. (It would be great if you had a basic understanding of APIs)\n- Previous experience (4+ years) in a technical support/customer support role.\n- A demonstrable history of regularly exceeding targets.\n- Experience creating and delivering training.\n- Used Zendesk before.\n- Worked closely with product teams.\n- Excellent problem solving and analytical skills with great attention to detail.\n- Excellent written and verbal communication skills in English.\n- The ability to multitask and keep up with a fast-paced start-up environment.\n\nYou\n\n- Appreciate the value of diverse and inclusive teams.\n- Thrive in caring and direct feedback environments.\n- Like to improve your process as much as you like to improve your product.\n- Respond positively to change, demonstrating flexibility in shifting priorities with seasonality (and sometimes with weekend work)\n- Like to think outside of the box to continuously improve the way we work. \n\nPlease mention the words **BECOME DISCOVER FLY** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$64,000 — $73,000/year\n
\n\n#Location\nCST +/- 2 hours
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for WordPress VIP and want to re-open this job? Use the edit link in the email when you posted the job!
Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. Youโll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.\n\nWe are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. \n\n**Diversity:**\n\nWe want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.\n\nDiversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.\n\nTo work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about [our commitment to diversity and inclusion](https://automattic.com/diversity-and-inclusion/).\n\n**Benefits:**\n\n* Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.\n* Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!\n* We happily provide or reimburse hardware and software youโll need, as well as books or conferences that promote continued learning.\n* Company-sponsored life insurance.\n* Open parental leave (includes maternity, paternity, and adoption). If youโve been with Automattic for 12 months, your leave is fully paid.\n* WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.\n* Paid two to three-month sabbatical encouraged every five years.\n* We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.\n* Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.\n\n# Responsibilities\n
* Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support.\n* Helping clients and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.\n* Solving tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.\n* Handling fast-paced situations and one-off projects involving complex dependencies, multiple partners, and tight deadlines.\n* Observing and relaying chances to make our platform, services, and overall offering more appealing.\n* Building and updating internal and client-facing documentation. \n\n# Requirements\n**Required skills:**\n\n* Excellent communication skills. Weโre a distributed team, so frequent and clear written communication is vital.\n* Self-motivated work ethic. You should be a self-starter who loves taking initiative and seeing things through to completion.\n* Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once youโve become proficient. Flexibility is key.\n* Proficiency and eloquence in written English. Additional spoken or written languages can be beneficial.\n\n**Useful skills to have:**\n\n* Patience, grace, and a sense of humor!\n* Deep knowledge of WordPress and some of its plugins, themes, and WP-CLI.\n* A strong understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.\n* Experience working primarily in a customer-facing role, including support and training.\n* Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.\n* Understanding of issues around scalability and performance.\n* Exposure to monitoring tools such as Kibana and New Relic. \n\nPlease mention the words **OBTAIN PALACE SUMMER** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Wordpress, Customer Support, Travel and Senior jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฆท Dental insurance\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for GrowFlow and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 3 years ago
\nWe are looking for an engineer and leader with a “find a way or make a way” attitude who has a passion for ensuring products “just work” for customers. This is an opportunity to be the lead / founding member of a new department within GrowFlow, Support Engineering. The mission of Support Engineering is to be the primary point of contact between Customer Happiness and the Product Engineering organization, to triage and resolve front-line technical issues as well as develop tooling, infrastructure and platform to facilitate rapid turnaround time to escalations.\n\nWe’re a hybrid stack\n\n\n* Our “NextGen” technology is written in .Net Core, NodeJS and React and lives on GKE/Google Cloud Platform. Our “Legacy” platform is AngularJS (aka Angular 1) and ASP.NET.\n\n* We’re looking for senior talent to contribute to our NextGen but who is also capable, when required, to roll up their sleeves and dive into legacy.\n\n\n\n\nBuild something challenging.\n\nThis isn't just another CRUD application. Your challenge will be to deliver a highly-available service with complex business logic being used by hundreds of businesses 24/7 to keep their operations running. Our entity model is vast and a major part of our domain is synchronizing data with third party traceability systems. Explore the limits of your resourcefulness by designing human and automated systems that deliver consistent performance, reliability and scale whilst working with less-than-ideal third-party requirements and systems.\n\nSee if you fit our requirements.\n\nFor this role, we are looking for someone with the following characteristics:\n\n\n* 5+ years total engineering experience\n\n* 3+ years support engineering experience\n\n* 2+ years experience with engineering testing\n\n* Bonus:\n\n\n\n* Experience working product engineering on front-end and/or back-end applications\n\n* Familiarity with ES6/NodeJS & ReactJS\n\n* Bonus for familiarity with ASP.NET and AngularJS\n\n\n\n* Ability to acutely focus on company objectives and mission at hand.\n\n* Proven dedication to creating maintainable, functional, and reliable systems.\n\n* Ability to pass a background check; have appropriate work authorization\n\n\n\n\nYour Mission & Responsibilities:\n\n\n* Be the founding member of the Growflow Support Engineering team, set the culture, goals and workflows for the future of the team\n\n* Own the flow of communication between support and product engineering, acting as a filter/umbrella for issues that can be resolved by support\n\n* Innovate on new tools and processes to aide support in their mission of servicing customers\n\n* Work with product engineering to architect test plans to maintain a high bar for quality\n\n* Contribute to our culture by designing and developing with intention as well as our focus on continuous improvement.\n\n* Advise, mentor, coach and lead other engineers on projects, small to large, from start to finish.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Testing, Executive, React, Cloud, Angular and Senior jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Auth0 and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 3 years ago
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. \n\nWe never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.\n\nAre you passionate about working in a remote, multi-functional, multicultural team together with other software engineers and non technical specialists - all living in different timezones?\n\nDo you have software engineering expertise, dedicated business driven approach to problem solving, self-direction, and a strong belief that the team can achieve more than each of its members individually?\n\nDo you like getting deep into understanding business processes, analyzing data, identifying bottleneck or areas for improvement and solving these problems with automation and outstanding tools?\n\nAuth0 is looking for a senior full stack software engineer to join the Service Management - Customer Success and Billing Team. This team is responsible for allowing our customers to be more successful, by giving the Customer Support and Account Management teams the tools they need. This will run the gamut from providing visibility into existing customer facing products, to building services from scratch.\n\nOur current technology stack is node.js on the backend and React on the frontend, MongoDB and PostgreSQL for storing data.\n\n\n\n\nYou will\n\n\n\n\n\n\n* Be a key part in shaping the vision for the team through product discovery, architecture, and software development.\n\n* Ensure the systems are set up to scale.\n\n* Collaborate cross team to solve the real issues, because we know they tend to collect at team boundaries.\n\n* Analyse data, identify business process bottlenecks and solve them with proper tools and automation.\n\n* Be a part of the team's on-call rotations.\n\n* Debug and resolve production issues and implement fixes for them.\n\n\n\n\n\n\n\nFundamentally it’s about helping our Finance team, Customer Success team and Technical Support team to scale and delivering outstanding support to rapidly growing numbers of customers.\n\n\n\n\n\nYou'd be a great fit if you\n\n\n\n\n* Have a deep understanding of designing, writing, and running applications across the whole stack in one or more of the technologies listed above.\n\n* Enjoy being part of a highly collaborative, remote-friendly environment.\n\n* Have the ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a team environment.\n\n* Work well with technical and non-technical people to deliver high-value results.\n\n* Have excellent communication and collaboration skills.\n\n* Believe that writing code is just the tool to solve customer problems and solving them is what really matters.\n\n* Have a business driven approach to software development and are focused on outcomes rather than outputs.\n\n\n\n\n\n\n\n\n\n\nBonus points if you\n\n\n\n\n* Have experience working in distributed teams and work environments.\n\n* Have experience working business process automation.\n\n* Have experience working on internal tooling or with internal customers.\n\n* Have experience building self service billing and pricing services.\n\n* Have experience in developing services that integrate with third party tools like Salesforce, Zen Desk, Stripe etc.\n\n\n\n\n\n\n\n\nAuth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case. We like to think that we are helping make the internet safer. \n\nWe have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. \n\nJoin us on this journey to make developers more productive while making the internet safer! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Customer Support, React, Finance and Backend jobs that are similar:\n\n
$62,500 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Teramind and want to re-open this job? Use the edit link in the email when you posted the job!
Are you looking to work for a company that is at the forefront of endpoint security? Are you looking to be a trusted security advisor to some of the worldโs largest organizations?\n\nTeramind is the leading insider threat prevention system. We serve many types of customers, from small companies to large government organizations.\n\nTeramind is growing quickly! In 2019 our sales team grew acquisition 177% year-over-year. In 2020, there is a ton of room for making a huge impact, growing professionally, and making money!\n\nAs a pre-sales engineer working remotely or from our Miami office, youโll also have a strategic role in acquiring new customers and representing the Teramind brand.\n\n\n\n# Responsibilities\n
- Identify opportunities, understand business problems, and translate them into technical solutions\n\n- Provide solution design and configurations best practices to customers. Articulate the advantage of our solution against the competition\n\n- Work independently and in concert with a team to coordinate and execute hands-on PoCs, solution demonstrations, and trade shows\n\n- Be the voice of the customer and own the process of helping us enhance its solution based on the customer's request.\n\n- Engage and convert a select pool of hi-quality prospects into paying Teramind customers\n\n- Become a Teramind platform, employee productivity and insider threat prevention expert so you can clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects\n\n- Analyze and track your strategy and success with data\n\n- Consistently blow your monthly and quarterly quotas out of the water \n\n# Requirements\n- 5+ years of related industry experience working in application / endpoint / network security\n\n- 2+ years technical sales support in a customer-facing role\n\n- Solid understanding of Public Cloud architecture, virtualization, and security\n\n- Good presentation, speaking and demonstration skills\n\n- Excellent work ethic\n\n- Independent and self-motivated\n\n**Preferred Additional Skills:**\n- BS in engineering, computer sciences or equivalent\n\n- Relevant industry certifications โ eg. CISSP, CCSP, CCIE, Security+, CEH Hacking, Public Cloud certificate etc\n\n- Hands-on experience with Linux, Windows, Mac\n\n- Hands-on experience with Active Directory\n\n- Various scripting and programming languages experience (perl, php, python, Javascript, etc.)\n\n**You must be...**\n\n- Tenacious, yet professional\n\n- Hyper organized, thriving under pressure\n\n- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment\n\n- Someone who flourishes when given responsibility and a sense of ownership \n\nPlease mention the words **APRIL SNACK DIAMOND** when applying to show you read the job post completely (#RMy4xNC42Ny45MA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Sales, Engineer, Linux and Customer Support jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Episerver and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 3 years ago
\nIdio an Episerver Company is a VC-backed SaaS business whose primary goal is to improve the sales pipeline of its clients using on-demand recommendations uniquely personalized to each visitor. Following significant growth over the last few years the business is expanding, and looking to increase the size of the technical support team. That’s where you come in!\n\nWe are looking to bring on a remote mid to senior level developer with a solid understanding of browser-based JavaScript and deployment best practices. You would be joining as the senior member of a small team with the aim of decreasing the time taken to turn-around tasks through both sharing of technical expertise and direct contributions to the codebase. There’s a lot of freedom to the role for the right candidate with potential to reform how code is built and shipped within your team, as well as branching out into other aspects of the product and company with opportunity for advancement.\n\nYou would also be responsible for assisting with general problem diagnosis and triage, and escalating tasks to the appropriate team when outside your team’s purview. This would consist of collaborating with both the core engineering team and R&D dept. In addition you would be working closely with the non-technical accounts team, to resolve client issues together in order to meet SLA requirements. \n\nThere would also be occasional visits to our office in Midtown Manhattan on an as needed basis. \n\nAs a Senior Javascript Technical Support Engineer you will:\n\n • 5+ years of experience in a software development role \n\n• Expert knowledge of Web technologies, HTML, CSS and Javascript \n\n• Excellent problem solving and communication skills \n\n• Attention to detail \n\n• Good time management skills\n\n• Previous experience in a (Level 3) support role \n\n• Experience of JavaScript deployment/transpilation pipelines and/or deployment \n\n• Familiarity with ticket management systems \n\n• MSc/BSc degree in IT/CS or relevant field \n\n• Experience in the MarTech / Analytics industry \n\n• Scripting knowledge (Python, Bash/Sh, Perl, Ruby) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Senior, Engineer, Customer Support, CSS, Sales and SaaS jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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