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WordPress VIP

Discover the enterprise WordPress CMS with the ease, flexibility, and freedom you need to scale the digital experiences that drive growth.

๐Ÿ“Ž wpvip.com
๐Ÿ‘ฉโ€๐Ÿ’ป 150 employees
๐Ÿงฑ Software & Services
๐Ÿ’ฐ $30,000,000/y
Salary
23 new jobs posted today
closed
๐ŸŒ Worldwide
 
๐Ÿ’ฐ $60k - $80k*

engineer

 

wordpress

 

customer support

WordPress VIP

๐Ÿ‘€ 6,754 views

โœ… 1,289 applied (19%)

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This job post is closed and the position is probably filled. Please do not apply.
Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. Youโ€™ll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.\n\nWe are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. \n\n**Diversity:**\n\nWe want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.\n\nDiversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.\n\nTo work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about [our commitment to diversity and inclusion](https://automattic.com/diversity-and-inclusion/).\n\n**Benefits:**\n\n* Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.\n* Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!\n* We happily provide or reimburse hardware and software youโ€™ll need, as well as books or conferences that promote continued learning.\n* Company-sponsored life insurance.\n* Open parental leave (includes maternity, paternity, and adoption). If youโ€™ve been with Automattic for 12 months, your leave is fully paid.\n* WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.\n* Paid two to three-month sabbatical encouraged every five years.\n* We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.\n* Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.\n\n# Responsibilities\n * Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support.\n* Helping clients and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.\n* Solving tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.\n* Handling fast-paced situations and one-off projects involving complex dependencies, multiple partners, and tight deadlines.\n* Observing and relaying chances to make our platform, services, and overall offering more appealing.\n* Building and updating internal and client-facing documentation. \n\n# Requirements\n**Required skills:**\n\n* Excellent communication skills. Weโ€™re a distributed team, so frequent and clear written communication is vital.\n* Self-motivated work ethic. You should be a self-starter who loves taking initiative and seeing things through to completion.\n* Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once youโ€™ve become proficient. Flexibility is key.\n* Proficiency and eloquence in written English. Additional spoken or written languages can be beneficial.\n\n**Useful skills to have:**\n\n* Patience, grace, and a sense of humor!\n* Deep knowledge of WordPress and some of its plugins, themes, and WP-CLI.\n* A strong understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.\n* Experience working primarily in a customer-facing role, including support and training.\n* Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.\n* Understanding of issues around scalability and performance.\n* Exposure to monitoring tools such as Kibana and New Relic. \n\nBe sure to mention the words **OBTAIN PALACE SUMMER** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMzUuMTcwLjgyLjE1OQ==.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Wordpress and Customer Support jobs that are similar:\n\n $60,000 — $80,000/year\n \n\n#Location\n๐ŸŒ Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

closed 
๐Ÿ’ฐ $65k - $100k*

engineer

 

wordpress

This job post is closed and the position is probably filled. Please do not apply. ๐Ÿค– Closed by robot after apply link errored w/ code 404 5 months ago
\nWe are looking for someone to help us develop, build, and maintain our growing global infrastructure for WordPress VIP and its clients. Our Engineers help some of the world’s most prominent organizations use WordPress at scale.\n\nWe are a globally distributed team of full-time, salaried staff who all work remote. For this role we are prioritizing candidates who reside in North/South America. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Wordpress jobs that are similar:\n\n $65,000 — $100,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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