At LimeSurvey, we are on a mission to build the world’s #1 survey platform, emphasizing ease of use, stability, and extensibility. We achieve this together with our fast-growing community and an international team of survey enthusiasts based in Hamburg.
You can find LimeSurvey in over 140 countries and 80+ languages, serving local governments, NGOs, universities, students, small business owners, and publicly traded companies.
We are currently expanding our Customer Success Team and could use your expertise. If you’re looking for the next challenge in Technical Support, you might have just found it.
This will be your arena:
As a Technical Support Engineer, you will help us build our Technical Support Infrastructure. You will be the linchpin in ensuring our customers have an outstanding experience with our platform. Your role is crucial in bridging the gap between our technology and its users.
What you will be doing:
Customer Interaction: Engage directly with our users through email and chat to resolve technical issues efficiently and effectively, ensuring their satisfaction and smooth usage of our platform.
Technical Troubleshooting: Provide expert troubleshooting to resolve platform-related issues, addressing both common and complex technical problems with a solution-oriented approach.
User Feedback: Gather and translate customer feedback into actionable insights, helping to drive continuous improvements in our products and services.
Documentation and Knowledge Management: Create and maintain detailed documentation, FAQs, how-to guides, and updates for our knowledge base to empower customers and reduce support queries.
Collaborative Problem-Solving: Work closely with the Product Owner and other departments to optimize our platform based on user feedback, ensuring we deliver the best possible experience to our users.
This is You:
Care about the customer view and strive for excellence.
Fluent in English; additional fluency in German, French, or other languages is a plus.
Tech-savvy and tech-minded with a good sense of humor.
Experienced with SaaS companies, Technical Support, CRMs, and Ticket Management Systems.
Comfortable in a startup environment and capable of working fully autonomously.
Technical Expertise:
Experience:
2-3 years of experience with Joomla CRM development, or similar experience.
1-3 years in building SaaS applications.
Other Open Source experience is a plus.
Adaptability:
Quickly adapt to new technologies and solve problems efficiently.
Knowledge of SaaS products, membership, and billing.
Understanding of relevant legal principles.
Skills in moderation, problem analysis, process design, and project management.
Proficient in troubleshooting and resolving technical issues.
LimeSurvey
The task ahead is varied, interesting, and challenging. You will work in a startup environment. You will have the chance to work with a growing friendly international team with a flat hierarchy. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours—remote, from home, or in the office if you’re near our headquarters in Hamburg. We provide a competitive salary package based on the cost of living, including paid vacation, local public holidays, paid sick leave, and parental leave, along with employment and contractor options.
Please mention the word FRIENDLY when applying to show you read the job post completely (#RMy4xNDQuNDEuMjIz). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Clipboard Health and want to re-open this job? Use the edit link in the email when you posted the job!
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
About the Role
We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.
Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.
Day-to-Day Responsibilities
Process customer contact and deliver prompt solutions through phone, chat, and email
Communicate and collaborate with different departments
Investigate, research, and resolve customer issues
Handle tough and dissatisfied customers politely and professionally
Track and follow up on all customer requests in a timely manner
Manage conflicting priorities
Provide outstanding and exceptional customer service
Must have weekend availability
What Sets You Apart
You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.
Why work at CBH?
Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn
System Requirements (NO CHROMEBOOKS, NO LINUX OS)
Minimum 20Mbps wired internet connection
CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
RAM: minimum 16GB or higher
Boot Drive: using SSD
Wired headset
Quiet working environment
Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends.
Please mention the word HANDSOMELY when applying to show you read the job post completely (#RMy4xNDQuNDEuMjIz). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$10,000 — $40,000/year
Benefits
🏖 Unlimited vacation
🏖 Paid time off
🚫 No politics at work
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
The focus of ACI Flooring LLC is you! We would like to offer you our expertise, give us a chance to provide you with a proposal for any of your flooring needs!
What makes us special?
Our certified installers have been trained to approach every project with superior detail and service.
What sets us apart from the rest?
We have been established since 2010 and are committed to excellence. Our motto "Built on Quality" is the service we provide to all our customers.
How long have we been doing this?
We have over 40 years of experience. We have set out to provide you with the highest quality service that you will find in the industry.
ABOUT THE POSITION
We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to executive’s working life and communication.
Responsibilities
Act as the point of contact between the executives and internal/external clients
Undertake the tasks of receiving calls, take messages and routing correspondence
Handle requests and queries appropriately
Maintain a diary, arrange meetings and appointments and provide reminders
Make travel arrangements
Take dictation and minutes and accurately enter data
Monitor office supplies and research advantageous deals or suppliers
Produce reports, presentations and briefs
Develop and carry out an efficient documentation and filing system
Requirements
Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position
Full comprehension of office management systems and procedures
Excellent knowledge of MS Office
Proficiency in English
Exemplary planning and time management skills
Up-to-date with advancements in office gadgets and applications
Ability to multitask and prioritize daily workload
High level verbal and written communications skills
Discretion and confidentiality
Please mention the word PRECIOUS when applying to show you read the job post completely (#RMy4xNDQuNDEuMjIz). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for InviteMember and want to re-open this job? Use the edit link in the email when you posted the job!
InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world, achieve financial independence by running a successful membership business in Telegram.
We're looking for a customer support specialist to join our team.
You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.
This is your opportunity to join a growing startup at an early stage!
Requirements
your timezone is anywhere between UTC-10 and UTC-3;
customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
advanced (C1+ level) English speaker (other languages is a plus).
The job
analyze issues our users are facing and help to resolve them;
recognize and escalate critical issues;
work with feedback, testimonials, and complains;
meet our internal KPIs;
work with our internal and external knowledge bases;
generate marketing content;
process refunds.
We offer
flexible schedule: 2 shifts per day (each ~2 hours);
competitive salary (in USD);
remote job (work from anywhere);
opportunity to learn a lot about customer support, Telegram, membership businesses;
opportunity to get a full-time position in the future.
Please mention the word AMICABLY when applying to show you read the job post completely (#RMy4xNDQuNDEuMjIz). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$10,000 — $20,000/year
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for InviteMember and want to re-open this job? Use the edit link in the email when you posted the job!
InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram.
We're looking for a customer support specialist to join our team.
You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.
This is your opportunity to join a growing startup at an early stage!
Requirements
customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
strong analytical and problem-solving skills, attention to detail;
ability to learn quickly (you'll become an expert Telegram and InviteMember user);
excellent communication skills;
advanced (C1+ level) English speaker (other languages is a plus).
The job
support over Telegram and email, less often video calls with screen sharing;
explain to users what InviteMember can and can't be used for;
help users set up and manage their membership bots;
analyze issues our users are facing and help to resolve them;
recognize and escalate critical issues;
work with feedback, testimonials, and complains;
meet our internal KPIs;
work with our internal and external knowledge bases;
process refunds.
We offer
flexible schedule;
competitive salary (in USD);
remote job (work from anywhere);
opportunity to learn a lot about customer support, messaging, membership businesses;
opportunity to get a full-time position in the future.
Please mention the word PALATIAL when applying to show you read the job post completely (#RMy4xNDQuNDEuMjIz). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$10,000 — $30,000/year
Benefits
🌎 Distributed team
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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