At LimeSurvey, we are on a mission to build the world’s #1 survey platform, emphasizing ease of use, stability, and extensibility. We achieve this together with our fast-growing community and an international team of survey enthusiasts based in Hamburg.
You can find LimeSurvey in over 140 countries and 80+ languages, serving local governments, NGOs, universities, students, small business owners, and publicly traded companies.
We are currently expanding our Customer Success Team and could use your expertise. If you’re looking for the next challenge in Technical Support, you might have just found it.
This will be your arena:
As a Technical Support Engineer, you will help us build our Technical Support Infrastructure. You will be the linchpin in ensuring our customers have an outstanding experience with our platform. Your role is crucial in bridging the gap between our technology and its users.
What you will be doing:
Customer Interaction: Engage directly with our users through email and chat to resolve technical issues efficiently and effectively, ensuring their satisfaction and smooth usage of our platform.
Technical Troubleshooting: Provide expert troubleshooting to resolve platform-related issues, addressing both common and complex technical problems with a solution-oriented approach.
User Feedback: Gather and translate customer feedback into actionable insights, helping to drive continuous improvements in our products and services.
Documentation and Knowledge Management: Create and maintain detailed documentation, FAQs, how-to guides, and updates for our knowledge base to empower customers and reduce support queries.
Collaborative Problem-Solving: Work closely with the Product Owner and other departments to optimize our platform based on user feedback, ensuring we deliver the best possible experience to our users.
This is You:
Care about the customer view and strive for excellence.
Fluent in English; additional fluency in German, French, or other languages is a plus.
Tech-savvy and tech-minded with a good sense of humor.
Experienced with SaaS companies, Technical Support, CRMs, and Ticket Management Systems.
Comfortable in a startup environment and capable of working fully autonomously.
Technical Expertise:
Experience:
2-3 years of experience with Joomla CRM development, or similar experience.
1-3 years in building SaaS applications.
Other Open Source experience is a plus.
Adaptability:
Quickly adapt to new technologies and solve problems efficiently.
Knowledge of SaaS products, membership, and billing.
Understanding of relevant legal principles.
Skills in moderation, problem analysis, process design, and project management.
Proficient in troubleshooting and resolving technical issues.
LimeSurvey
The task ahead is varied, interesting, and challenging. You will work in a startup environment. You will have the chance to work with a growing friendly international team with a flat hierarchy. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours—remote, from home, or in the office if you’re near our headquarters in Hamburg. We provide a competitive salary package based on the cost of living, including paid vacation, local public holidays, paid sick leave, and parental leave, along with employment and contractor options.
Please mention the word FRIENDLY when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
**What’s a Silverfin?**\n\nAt Silverfin we’re trying to apply the promise of software to the age-old industry of accounting. With our SaaS offering we’re automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners. The good news is we’re succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is there’s still plenty left to work on, and that’s where we hope you come in!\n\n**What about your team?**\n\nCustomer experience at Silverfin is not about closing tickets, it's about actually helping people to have the greatest experience possible on our platform through mail, Zoom or chat. We actually care a lot about our customers so we want to give them a first class support experience they deserve.Our ‘Data Sync’ team is all about making sure the golden data from our clients bookkeeping software flows towards our SaaS platform as fluently as possible. Your assignment is quite diverse though - while you will be going toe to toe with our client’s IT teams to set up new data syncs there’s a host of running data flows out there which need your attention and care. Handling customer requests and distinguishing bugs from features by working closely with product experts as well as the engineering team will be your second nature.Did we mention this is a technical gig? We are looking for champions not afraid from jumping between VPN connections and RDP or TeamViewer sessions to navigate our client’s environments and dig for the gold inside the data sync logs and middleware tools. We tap in data from dozens of external accounting softwares so being able to find the right information without knowing what’s inside their box is a must have skill!\n\n**What are we looking for**\n- We’re looking for somebody who’s a natural born troubleshooter and Google's best friend\n- IT-Minded support professional with good knowledge of Windows servers and Azure boxes\n- RDP, VPN & TeamViewer adepts\n- Basic knowledge of SQL queries is a big plus\n- Top communication skills and Fluency in English, Dutch and/or French is a huge plus\n- Enthusiastic and eager to learn\n- Team player, can-do person resonating with our culture\n- Needless to say - excellent client focus and passion for game changing technology\n\n**What we offer**\n- Actual, proper work-life balance\n- Become a part of a new team in an expanding company - this includes horizontal as well as vertical growth opportunities in each role\n- A stimulating work environment with passionate, friendly and inclusive colleagues who value diversity\n- Learning opportunities in a no nonsense fintech scale-up, opportunities guaranteed\n- A €1.000 yearly budget to spend on conferences, courses, workshops or other expenses that will improve your skills\n- We offer monthly company-wide Wellbeing Days for all employees (10 days off in 2022) \n- A strong supply of excellent coffee, fresh fruits and … drinks on Friday! \n\nPlease mention the word **ERUDITE** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$50,000 — $90,000/year\n
\n\n#Location\nEMEA
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ORCID is seeking an experienced and enthusiastic professional for the position of **QA Automation Engineer**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n**The Role**\n\nORCID is seeking an enthusiastic and motivated QA Automation Engineer to join our development team, working alongside our QA Lead to take our processes and practices to the next level and achieve extensive end-to-end test coverage across our systems. The role is mainly focussed on automated testing, but will cover the full QA function including some manual QA, documentation, training of staff members and tier 2 support. Our web applications use Angular on the frontend, Java for the backend, with Postgres and MongoDB databases.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.\n\n**Responsibilities**\n\nTest Automation\n\n-Write automated tests that drive web-based UIs and APIs\n\n-Analyse and triage test results, and create bug reports\n\n-Support other team members to become proficient in automated test writing\n\n\nManual testing\n\n-Create and execute testing plans for ORCID products\n\n-Identify and report system bugs and other flaws\n\n-Research, document, respond to and prioritize bug reports\n\n-Analyze and write test standards and procedures\n\n-Work with the product team to understand desired functionality, acceptance criteria, complexities and risks\n\n-Help manage the software lifecycle, including finding the correct balance between risk and software development velocity\n\n\nTier 2 support\n\n-Provide technical support (tier 2) for escalated API integration issues\n\n-Provide technical support (tier 2) for escalated user support tickets\n\n-Monitor API Users Group, making sure questions are answered and community feedback is transmitted internally\n\n\nDocumentation and training\n\n-Manage staff training on new Registry and API features\n\n-Technical API documentation\n\n\n**Requirements**\n\n-Fluency in written and spoken English\n\n-3-5+ years experience in test automation\n\n-Expertise in Javascript coding for automated testing of user interfaces\n\n-Experience with test automation frameworks, e.g. Cypress\n\n-Ability to work in an agile environment\n\n-Experience with Behaviour Driven Development tools and methodologies\n\n-Ability to communicate clearly, accurately and respectfully on complex issues, including listening actively to others\n\n-Experience extracting actionable recommendations from feedback and data\n\n-Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n\n**Nice-to-Haves**\n\n-Fluency in additional languages\n\n-Experience working remotely\n\n-Experience working in the research community\n\n-Experience with performance and/or security testing\n\n\n\n**Our Culture**\n\nAs a global, 100% remote organization, ORCID is able to find the best and brightest minds in the industry. Our team includes individuals with broad and diverse backgrounds who are globally distributed. We are fluent in many languages, and we all have an innate tech savviness which helps guide our product development, support, and customer experience. \n\nWe recently formed a committee of dedicated team members who meet regularly to ensure our global diversity, equity, and inclusion needs are being met, addressed, and amplified. As a fully remote organization, we also have an active committee dedicated to making our individual remote experiences as positive and productive as possible. \n\nAlthough we are geographically diverse, we are a small, cohesive community of thinkers and doers committed to excellence and to each other.\n\nAs an open organization valuing trust and transparency, we have a privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested: https://info.orcid.org/employee-and-contractor-privacy-policy/\n\n**We provide:**\n\nA family-friendly, flexible working environment, including: \n\n-Flexible work hours and the ability to work fully from home (when not travelling)\n\n-A committed and awesome team serving a community-driven organization\n\n-Competitive compensation & benefits, plus an ORCID-wide closure (day off) the first Friday of each month\n\n-A continuous learning environment with opportunities for training & professional development\n\n-Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend\n\n\n**Note about our salary range**: ORCID considers multiple factors when addressing salary, including experience, geographical location, and internal equity. Because of the wide variation in locations and experiences we receive in our applicants, our salary range is a general range only.\n\n \n\nPlease mention the words **MIDNIGHT DOUBLE SITUATE** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$40,000 — $80,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\n**To Apply**: Please submit your application via the provided apply url, including a resume and cover letter. **In your cover letter, please tell us the name of your favorite plant and why. ORCID encourages applicants who meet some, but not all of the requirements and qualifications, to apply.**\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 11 cities.\n\nWe’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.\n\nIf you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.\n\n**A bit about us:**\n\nWe’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.\n\nWe started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.\n\nWe’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.\n\nOh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.\n\n**A bit about the role:**\n\nWe’re after a Customer Success Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.\n\nOn any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.\n\n\nIn this role you’ll learn your way around the Raisely codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.\n\nYou are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a **full-time, permanent role**. Raisely is a 100% remote company.\n\n**Role:** Permanent, full-time (38hrs/week)\n\n**Location:** Remote (we’ll help you set up your home office!)\n\n**Timezone:** We'd like at least 3 hours crossover with Australian east-coast business hours (9am - 5pm AEST). No midnight shifts though.\n\n**If you worked here over the past few months, you might have:**\n- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.\n- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself – if you’re game!)\n- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.\n- Worked with our product engineers to make Raisely easier to use and build on.\n- Communicated with customers over email, phone screencasts, and video calls\n- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!\n- Been a vocal advocate for our customers - bringing their feedback right into our product direction\n- Strategise and make data-driven decisions to make our products better and our customers love them more – everything from our onboarding through to ongoing check-ins\n- Written technical support docs, making the complex simple for Raisely users\n\n*Improved anything. Your job description doesn’t end with these bullet points.*\n\n**Requirements:**\n\n*You are:*\n\n- Deeply technical - You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.\n- A go-getter - You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.\n- A superb communicator – written and verbal. You’re fluent in English with an engaging, conversational, and disarming tone.\n- Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.\n- You are not comfortable with the status quo - You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**Benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. We’re open to a wide range of experience for this role, and we’d offer AU$82,500 a year based on experience (including super for Australian employees).\n\n🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets. \n\nPlease mention the words **HURDLE MIXED SOON** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$50,000 — $70,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nYou’ve got this far! We really want to hear from you. To apply, **email [email protected]** with your CV and cover letter. Use the subject line **“Customer Success Engineer”**.\n\nIn your cover letter, include short answers to the following:\n\n1. What made you apply for this role at Raisely?\n2. Take us through your technical experience. What are you comfortable with, and what are you learning right now?\n3. When a customer is experiencing a complex technical problem, what do you believe you can do to provide incredible support?\n\n**We know with diversity comes strength**. We want Raisely to be a team of many cultures, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage Indigenous people, First Nations, people from culturally and linguistically diverse backgrounds, people with disability, or people without the economic advantage of higher education, to apply for our roles.\n\n**Applications are open on a rolling basis, until we find the right person.**
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
**Technical Support Manager - 100% Remote - Supporting US customer base**\nArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.\nOur dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.\nOne of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.\nAre you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!\nAs the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team.\n**What will you do?**\nProvide technical support for integrations\nHelp our customers with technical questions\nHelp in managing and coordination of incidents\nEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution\n**Requirements**\nProficiency with API Development\nBecome an Argyle technical expert\nCode engineering support\nWorking closely with our engineering team\nInvestigating & escalating support tickets\nExcellent communication skills \n\nPlease mention the words **STYLE WISDOM TOURIST** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUnited States, Canada, Europe, South America
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
EMEA: This position is for applicants based in timezones UTC+6 to UTC-1\n\nAs a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\nTroubleshoot issues pertaining to the underlying infrastructure running customer applications.\nDiagnose, debug and document issues in both applications and systems.\nDeploy and configure cloud infrastructure resources.\nTroubleshoot, reproduce and report bugs.\nBecome a product expert and work toward improving our customer facing documentation.\nParticipate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\nWork under limited supervision with considerable latitude for personal initiative.\nRespond to customer inquiries through our ticketing solution, ZenDesk.\nParticipate in training teammates.\n \n\nQualifications\n3+ years combined of:\nLinux system administration.\nWeb development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)\nExperience using git\nManaging DNS\nFunctional knowledge of TLS and encryption.\nDemonstrating exceptional communication skills to provide clear and empathetic customer support.\n \nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy. \n\nPlease mention the words **SPARE SAVE CLUB** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n
🌎 Distributed team\n\n
\n\n#Location\nWorldwide
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries \n\nPlease mention the words **BUS MYSTERY FLEE** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
As a **Remote Customer Support Engineer**, you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n**In a given day you might**:\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates.\n\nThis role is permanent and full time, 5 days a week including Saturdays and Sundays as 2 other weekly days off will be allocated\n\n**Requirements**: \n\n3+ years combined of:\n* Linux system administration\n* Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)\n* Experience using git\n* Managing DNS\n* Functional knowledge of TLS and encryption\n* Demonstrating exceptional communication skills to provide clear and empathetic customer support\n \n\nAbout Platform.sh\n\nPlatform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.\n\nWe give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.\n\nPlatform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, and The British Council.\n\nWe want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry. \n\nPlease mention the words **JUNK DESCRIBE CULTURE** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS, is as comfortable on the front-end as the back-end of a site, and is ideally available working APAC or Eastern European hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!\n\nIn this role, you'll have the opportunity to:\n\n- Help shape the future of support at Pixel & Tonic across Craft CMS, Craft Commerce, and future products\n- Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins\n- Find creative ways to help customers solve their problems\n- Travel internationally for conferences and team trips\n- Work remotely from anywhere in the world\n- Have access to all the tools and tech you need to work effectively\n- Earn a competitive salary with bonuses and benefits\n\nTo succeed in this role you should have the following skills and experience:\n\n- Experience with Craft CMS and Craft Commerce\n- Experience with modern PHP development using PhpStorm and Xdebug\n- Experience with DevOps a plus\n- Excellent written and verbal communication skills\n- Ability to communicate effectively with both technical and non-technical customers\n- Ability to analyze complex problems and present solutions\n- Are self-motivated and can work independently\n\nThis is a full-time salaried position. Salary DOE \n\nPlease mention the words **WRONG VOCAL COCONUT** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, PHP, Engineer, Customer Support and Travel jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nIf solving complex support tickets and helping shape the future of Craft CMS sounds like your kind of challenge, we want to hear from you! Instead of your standard resume and cover letter, please send a short write-up addressing your experience, how it pertains to the skills listed above, and why you want to work for Pixel & Tonic, to [email protected], with “Technical Support Engineer” in the subject line.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.\n\nThis role would require you to do the following on a daily basis:\n\n- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client.\n\nThe ideal person for this role:\n\n- You have been in a similar role for at least 2+ years professionally.\n\n- You have enough technical background where you don't necessarily need to write code but understand how software and web applications work to be able to become the first line of defense for client queries/issues.\n\n- Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus. Any exposure to programming languages such as PHP etc is a huge bonus including ability to analyze/code WordPress themes,plugins and Laravel applications\n\n- Experience and ability to work with Content Management Systems (CMS) such as WordPress to build webpages and content as needed.\n\n- Experience dealing with multiple clients and juggle between multiple tasks on a daily basis. The nature of support by definition is not fixed. Your day could vary depending on the situations and issues that arise and you need to be able to manage them well.\n\n- Excellent communication, verbal and written skills. \n\n- Someone who does not make any assumptions and asks tons of questions to a client before confirming an issue. You should be very good at investigative skills and know the right questions to ask.\n\n- Proactive vs reactive. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head.\n\n- You know each customer is unique and brings their own set of challenges. You treat each of them uniquely based on their strengths and weaknesses.\n\n- You take pleasure in solving issues and shielding the development team from customer requests as much as possible.\n\n- You are very methodical and organized in how you work so that no major issues fall through the cracks.\n\n# Responsibilities\n
- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client. \n\n# Requirements\n- 2+ years of professional experience ideally working for a technical/software company\n- Technical knowledge including ability to write HTML/CSS/JavaScript and backend languages such as PHP\n- Experience with WordPress and Laravel a huge plus.\n- Experience dealing with clients directly including ability to setup virtual meetings, screen share to troubleshoot issues and discuss project requirements.\n- Must be able to work flexibly around Eastern Timezone hours (EST) \n\nPlease mention the words **READY BORING VAPOR** when applying to show you read the job post completely (#RMy4xNDcuNzEuMTc2). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to PHP, Laravel, SaaS, Engineer, Wordpress and Customer Support jobs that are similar:\n\n
$62,500 — $90,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nPlease email your cover letter and Resume to [email protected]
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nCome help us support the teams behind some of the highest-profile and highest-traffic WordPress sites in the world. You’ll build relationships with our clients’ developers, partners, and editorial teams to improve and shape our platform, and ensure our clients and their users have the best experience with our services. We are looking for people with a mix of empathy, writing skills, accountability, WordPress knowledge, and code savviness.\n\nAre you interested in learning more about how our team works? Check out what our VIP Happiness Engineers have to say.\n\nYour day would involve:\n\nMaintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge support.\n\nHelping clients and teammates via tickets and real-time discussions using a variety of tools, processes, research, debugging, detailed error reporting, and documentation.\n\nTroubleshooting tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.\n\nHandling high-pressure situations and one-off projects involving complex dependencies, multiple stakeholders, and tight deadlines.\n\nObserving and relaying opportunities to make our platform, services, and overall offering more appealing.\n\nCreating and updating internal and client-facing documentation.\n\nUseful skills for you to have:\n\nPatience, grace, and a sense of humor.\n\nAdvanced proficiency with WordPress and some of its plugins, themes, and WP-CLI.\n\nA solid understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.\n\nExperience working primarily in a customer-facing role, including support and training.\n\nAdmirable troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions—and importantly, keeping our customers apprised of progress throughout.\n\nGreat communication skills. We’re a distributed team, so frequent and clear written communication is a requirement.\n\nA self-driven work ethic where you take initiative and follow things through to completion. You’re comfortable prioritizing tasks and deciding what you should work on next.\n\nCuriosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.\n\nConsideration of the 24/7 nature of support and a can-do attitude to help with weekend, holiday, and/or evening coverage*. Our customers are global, and rely on us to provide expedient support, at any time of day.\n\n* Fear not! We understand that some folks are able to have more flexible schedules than others and we strongly support being able to craft schedules that help you take care of your own needs, as well.\n\nVIP Happiness Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.\n\nWe’re serious about increasing diversity in the tech industry and are hiring in all timezones for this role. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field. Read more about our commitment to diversity and inclusion.\n\nHow to apply\n\nDoes this sound interesting? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.\n\nIf you’re reading this on a site other than automattic.com please make sure you visit automattic.com/work-with-us for the latest details on applying.\n\nWant to increase your chances of standing out? Let us know where you heard about the position and what your thoughts are on this question:\n\nWhat do you think makes for a great enterprise-level client experience?\n\n← Work With Us\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Customer Support jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
San Francisco, United States - When something is broken, do you want to figure out why?When you figure out why, do you explain the process to your friends? Join our growing support team to level up on cutting-edge technology, Golang, Open Source community management, PaaS operations... \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Golang, Engineer and Customer Support jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nComo un Happiness Engineer (ES), te encanta ayudar a la gente. Quizás desarrollaste tu propia filosofía de soporte leyendo libros como Delivering Happiness o Exceptional Service, Exceptional Profit. Quizás eres un contribuyente a una comunidad de soporte en línea como los foros de WordPress.com o los de WordPress.org.\n\nTransformar la publicación en la web no es tarea sencilla. Nuestra meta es construir relaciones basadas en confianza que resulten en clientes y colegas felices, apasionados y leales, escuchando sus necesidades y guiándolos a un uso completo de los productos que ofrecemos. Estamos buscando gente con la mezcla justa de compasión, habilidad al escribir y conocimiento técnico para resolver el trabajo.\n\n¿Te interesa saber más acerca de cómo trabaja nuestro equipo? Mira la presentación\n\nde Andrew Spittle en UserConf.\n\nEn el rol de Happiness Engineer (ES), estamos buscando gente que se regocije en educar a otros sobre WordPress, sean fluídos en español, y sean confortables comunicándose diariamente con colegas en inglés. En general, un día típico incluirá:\n\nAyudar a nuestra comunidad hispano-hablante a usar los productos de Automattic, incluyendo WordPress.com, Jetpack, Gravatar y otros\n\nDiagnosticar, investigar y crear detallados reportes de errores\n\nComponer y editar documentación de soporte útil\n\nSer un miembro activo de un equipo que provee, a nuestros usuarios en español, soporte a través de chats en vivo, foros y correo electrónico\n\nConstruir una comunidad de soporte compartiendo conocimiento y puntos de vista entre miembros del equipo\n\nSer un Happiness Engineer (ES) requiere:\n\nPaciencia, gracia y sentido del humor\n\nExcelentes habilidades comunicativas y escritas, en español e ingles también\n\nConocimiento de trabajo de WordPress, HTML y CSS\n\nUn don para tomar lenguaje técnico y hacerlo comprensible\n\nPasión para resolver problemas difíciles y proponer soluciones elegantes\n\nLos foros de WordPress.com y WordPress.org son lugares fantásticos para ganar la experiencia requerida para esta posición. Si ya eres un miembro activo allí, ¡háznoslo saber! Envía un enlace a tu perfil del foro y lo revisaremos.\n\nLas solicitudes sólo se aceptarán en inglés. Por favor, ten en cuenta que la entrevista para esta posición será en inglés.\n\nCÓMO POSTULARSE\n\n¿Suena interesante? Si así es, envía un corto correo electrónico a jobs @ este dominio contándonos acerca de tí y adjunta un resumé. Haznos saber que puedes contribuir al equipo. Incluye el título de la posición para la cual te postulas y tu nombre en el asunto. ¡Revísalo! Asegúrate de deletrear y capitalizar WordPress y Automattic correctamente. Somos afortunados de recibir cientos de aplicaciones para cada posición, así que haz que tu postulación se destaque. Si te postulas para múltiples posiciones o envías múltiples correos electrónicos habrá sólo una respuesta.\n\n¿Quieres incrementar tus chances de destacar? Si así es, por favor incluye los siguientes puntos en el correo electrónico al postularte:\n\n¿Que libros leíste sobre servicio al cliente? ¿Qué te parecieron?\n\n¿A qué comunidades en línea contribuíste? Agrega enlaces a tu perfil en ellas.\n\n¿Fuiste parte de una increíble experiencia de soporte al cliente? Dinos que la hizo memorable.\n\n¿Eres alguien que alcanza sus metas? Cuéntanos sobre un logro en tu vida, personal o profesional, del que estás orgulloso.\n\n← Work With Us\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support and HTML jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAs a Happiness Engineer, helping people is your passion. Maybe you’ve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps you’re a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.\nOur goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.\nInterested in learning more about how our team works? Check out Andrew Spittle’s talk at UserConf.\nIn general, a typical day involves:\nHelping people use Automattic’s products, including WordPress.com, Jetpack, Gravatar, and more\nTroubleshooting, investigating, and creating detailed bug reports\nCrafting and editing helpful support documentation\nBeing an active member of a team that provides around the clock support to our users via live chat, forums, and email\nBuilding a community of support by sharing knowledge and insight amongst team members\nBeing a Happiness Engineer requires:\nPatience, grace, and a sense of humor\nExcellent writing and communication skills\nWorking knowledge of WordPress, HTML, and CSS\nA knack for taking technical language and making it understandable\nA passion for solving tough problems and proposing elegant solutions\nHappiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to let us know! We’re always looking for friendly folks to help our global community.\nThe WordPress.com and WordPress.org forums are fantastic places to gain the experience required for this position. If you are already active there, let us know! Send a link to your forum profile and we’ll check it out. If you’ve published any tutorials or support articles, include links or attachments in your email.\nTransforming publishing on the web is no small task. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. If that describes you, then we would love to chat.\nHow to Apply\nDoes this sound like a perfect fit? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. If you’ve read any of the books on support we mentioned above, let us know what you thought of them. Consider telling us about a great support experience you’ve had, and what made it so amazing. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.\n← Work With Us\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Customer Support jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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