**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least three years of experience with B2B SaaS in a customer success or implementations role. You are passionate about technology and are extremely well-informed in the SaaS product ecosystem, particularly those products that cater to startups and SMBs. Preference given to candidates with 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers 2) experience working for a CRM platform or a sales enablement tool or 3) technical aptitude and capability. \n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/).\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n* Onboard new customers with an emphasis on creating a solid sales process and strategically mapping new customer data. Onboarding and follow-up training includes opinionated sales process advice, sales education, data consultation, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify and create an action plan for those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform and data management best practices and Close sales philosophy. \n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt [Close](https://close.com/), everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **STYLISH** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nAmericas

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). \n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **BEAUTIFUL** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nAmericas

We're seeking a talented Customer Support Representative to join our team on a full-time basis. You will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.\n\n## What You'll Be Doing\n* Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.\n* Developing and maintaining a strong rapport with customers, both new and current.\n* Work alongside our marketing team to create effective campaigns.\n* Utilize our support system to track and document all activities and reports.\n* Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.\n* Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.\n\n## Requirements\n* Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.\n* Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n* Ability to interact with customer teams at various levels of technical and non-technical depth.\n* Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.\n* You flourish in a high-growth tech environment and adapt well to change.\n* Passionate self-starter with a drive to win.\n* Strong technical skills or the ability to learn quickly.\n* Excellent written and verbal communication skills.\n* Proficiency in Google Docs or Microsoft Office.\n* Software as a Service (SaaS) experience is a plus.\n* Experience in eCommerce is a plus.\n\n## Benefits\n* Base Salary + Commission + Bonus.\n* Work from anywhere in the world.\n* Loose vacation policy.\n* Flexible work hours. \n\nPlease mention the word **CONSUMMATE** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\nLATAM - REMOTE

We’re looking for a hard-working, highly motivated, self-starter to join our tight-knit team as an Account Executive. If you have an interest in startups, software or digital marketing, this is an awesome opportunity to break into the world of tech and start building your career in a creative, collaborative startup environment.\n\n**What You'll Be Doing**\n* Prospecting for new opportunities, including cold calls/emails and inbound leads.\n* Drive sales cycle, forecast and manage pipeline/deals.\n* Conducting product demos for individuals and groups.\n* Utilizing our CRM to track and document all activities and reports.\n* Achieve and exceed metrics around: prospecting calls, social selling, demos completed, proposal meetings, pipeline, accurate forecasts.\n\n##Requirements\n* 3-5+ years' experience working in sales.\n* A great attitude and the ability to work with and collaborate with a close-knit team.\n* A “heavy hitter” mentality – whales are more fun than minnows.\n* Excellent verbal and written communication skills.\n* High energy, the urge to get things done…Today.\n* A fearless attitude: no prospect is out of reach.\n* Strong technical skills or ability to learn quickly.\n* Software as a Service (SaaS) experience is preferred.\n\n##Expectations\n* Connect with 50 to 100 new prospects per day via phone and email.\n* Manage a full sales cycle from start to close.\n* Consistently follow up with new leads, prospects, and existing contacts that have not recently been serviced.\n* Manage all prospects and customers in CRM with detailed notes.\n\n##Benefits\n* Base Salary + Commission + Bonus.\n* Competitive Health, Dental and Vision benefits.\n* Work from anywhere in the world.\n* Loose vacation policy.\n* Flexible work hours. \n\nPlease mention the word **SMILES** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $150,000/year\n \n\n#Location\n🇧🇷LATAM or 🇺🇸USA

**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during CT/MT business hours.\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in the ET, CT, or MT time zones.\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during ET/CT/MT business hours.\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **PROGRESS** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nNorth America

**About Us**\n\nAt [Close](https://close.com/), we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.\n\nWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About You**\n\nYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). \n\nAs a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).\n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.\n\n**Requirements**\n* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)\n* High-level of proficiency in the English language, both written and verbal.\n* Experience working in a remote capacity\n* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).\n\n**Nice to Haves**\n* Direct support experience\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).\n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)\n\n**Responsibilities**\n* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Tools We Use**\n* Help Scout\n* Sift\n* Stripe\n* Twilio\n* Plivo\n* Guru\n* Asana\n\n**Why Work With Us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **AWSOME** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nEurope

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nPlease mention the word **REMARKABLE** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nAmericas

#### Job Description\nThis is a remote position.\n\n#### Location:\nRemote | Headquarter Hamburg\n\n## LimeSurvey\nAt LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.\n\nYou can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.\n\nWe could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it. \n\n## Customer care\nAs Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material.\n\n## This will be your arena:\n* You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancelations and the creation of new orders\n* Complex tickets, these also need a solution\n* Translate customer feedback into actionable insights\n* Maintenance of our knowledge base, manuals and translations\n* Figure out whats next at our Customer Success department\n\n## This is you:\n* You care about your customers and strive for excellence\n* Fluent in written and spoken form in English and either German or French\n* Language skills in other languages could be an advantage\n* Your a bit tech-minded as our product 'still' is\n* You have a good sense of humor\n* Worked for a Saas company before\n* Experience with Customer Success\n* Comfortable in a startup environment\n* Can work autonomously\n\n## What we offer\n\nThe task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options. \n\nPlease mention the word **UNDERSTANDABLE** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n \n\n#Location\nWorldwide

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.\n\nAs our company's first full-time support manager, you will be responsible for designing & building support processes together with the founding team. \n\nYou will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.\n\n\n**Why You Should Apply**\n\n- We are 100% bootstrapped - you enjoy low hierarchies & appreciate direct communication with the founders\n- You want complete control over your development and working environment. \n- You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you want\n- You understand how essential clear, consistent communication is when working remotely -- ambiguity makes you uncomfortable\n\n**Skills You Should Have**\n\n- Good oral and written communication skills\n- Strong technical knowledge in networking systems\n- Strong analytical skills\n- Ability to prioritize and manage tasks.\n- Excellent time management and problem-solving skills.\n- Exceptional customer service skills\n\n**What You Can Expect From Us**\n\n- A competitive salary\n- Flexible and fair working hours\n- Calm and asynchronous company environment\n- Focus on deep work instead of meetings\n- Extensive onboarding to your new work environment\n- Opportunity for performance-based bonuses and salary increases\n- A healthy level of autonomy; We will provide consistency in expectations and support.\n- Transparent, direct and clear communication\n\n \n\nPlease mention the word **STRAIGHTEN** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

# Description\nAt Cogsy, we're creating simple yet powerful action-taking tools that promote operational excellence for DTC brands.\n\nWe're a smart and calm, fully remote team that's passionate about making a lasting impact on the future of retail operations. We're energized by creating a team culture where each individual brings their full self to work each day.\n\nWe're looking for an experienced **Customer Success Manager** to be our first customer-facing hire. If you were to join Cogsy today, you'll work closely with our existing and new customers to build a world-class customer-centric organisation.\n\nYou're likely a good fit for this position if you:\n\n* Are energized by [our values](https://cogsy.com/about/).\n* Have a high level of empathy and love helping others thrive.\n* Want to work with customers from initial demo to onboarding and all the way through a long-term relationship.\n* Take action and pay attention to detail.\n* Have superior communication and organization skills.\n* Are self-motivated and feel comfortable working effectively in a 100% remote environment.\n* Confident when it comes to taking risks, trying new things, and learning from failure.\n* Have full-time availability and want to be a key player on our team for the long-haul.\n\n# Requirements\nYou will be responsible for the complete journey of a Cogsy customer: from initial demo to onboarding to nurturing a successful long-term relationship.\n\nWhen you join our team, you will:\n\n* Jump onto demo calls for high-value prospects that express an interest in Cogsy.\n* Help the product & engineering team determine implementation requirements for prospects that require specific help.\n* Lead the onboarding of new customers to set them up for success.\n* Assist in developing systems that ensure the highest level of customer success and happiness.\n* Support our partners' enablement so they are confident to refer Cogsy to their prospects and customers.\n* Be a customer advocate, where you can find insights in your conversations with customers and help the product team optimise for greater customer success.\n* Be comfortable with change. Your day-to-day responsibilities will look different depending on current projects, and you’re okay with variability.\n\nIt's important to us that the person we hire can thrive and be successful in this role. Reflecting on your past experiences:\n\n* You have extensive experience in a Customer Success or Sales role for another B2B SaaS company (with a SMB & mid-market focus).\n* You are energised about hosting demos for new prospects and taking on a light sales role too.\n* Bonus if you have ecommerce / DTC experience.\n\nThis is a remote position and you can work from wherever. It is however important that we maintain connectedness as a team and have sufficient time for synchronous work too. We'd prefer team members that are on EST (or +- 2 hour difference) or work on those schedules, as that means that there is 3-4 hours overlap for the whole team every day.\n\n# Benefits\n* True flexible work: Work whenever and wherever your work best, taking into account some overlap time every day to stay aligned as a team.\n* Trust-based autonomy. You’re the expert in your domain. We trust you to solve challenges the way you feel is best. Count on the rest of the team to support you when you need, but never micromanage you.\n* Diverse team: You’ll be working with a diverse team from a range of countries and backgrounds. Making Cogsy an inclusive workplace is a top priority.\n* We are a life- and family-first company that seeks meaningful experiences outside of work and we endeavor to help our customers do the same.\n* Monthly learning and wellness allowance. Buy books, pay for your yoga class or get a Calm subscription for greater mindfulness. We’ll cover whatever helps you develop as an individual and become the best you.\n* Paid for retreats: Once global travel is open again, we'll do week-long team retreats in fun locations.\n* Flexible holiday policy: Take time off whenever you need to recharge or attend to other matters. The team will hold you accountable to taking a minimum amount of time off in any rolling 12-month window.\n* Parental leave for those individuals that plan to discover the joys of having (more) children.\n* Health insurance (powered by Safety Wing) tailored for remote team members, whether you're at home, traveling or being a nomad.\n\nDoes this sound like you? Want to be part of a self-motivated, empathetic, nimble team working to build something big? If that sounds like something you want to be part of, we want to hear from you.\n\n**Our transparent application process:**\n1. Submit your application: Follow the steps to complete the online application and respond to the application questions. We encourage candidates to read our values carefully to get to know our company and how we work together.\n2. Application review: You’ll always hear back from us – we manually review and respond to every candidate’s application. We try to respond with 1-2 weeks.\n3. Asynchronous interview: Once your application has passed an internal review, you’ll be invited to an asynchronous interview. This should take no more than 15 mins of your time.\n4. Live interview: Once we’ve evaluated your asynchronous interview, you may be invited to a live interview with Adii (CEO).\n5. Test project: You will be requested to complete a test project that highlights your technical capabilities and communication skills. This is a paid project and usually takes 2-3 hours to complete.\n6. Decision: For the successful candidate, we'll make a written offer which can be signed electronically. \n\nPlease mention the words **SATISFY TUNA TRACK** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $80,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

We’re are looking for a **remote customer support manager** to take charge of customer support (emails, tickets, phone calls), onboarding processes, and documentation during UK business hours.\n\n\n**Smarcomms** is a social media management company providing small business owners with 'done for you' social media content and real organic growth for one low monthly fee. We’re a small and highly effective remote team of mainly independent contractors – you’ll work independently from wherever you want.\n\n\n# Benefits of this role:\n\nHere’s why this is an awesome job.\n\n* This is a role where you will have a direct impact on our customers experience and how much they get out of our service. Our customers require in-depth replies that go the extra mile to solve their issues, not rushed answers with no thought.\n* You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to work from paradise in Bali (like the Founder) or from a cafe up on the slopes in Whistler, enjoy the freedom of working where you want.\n* You'll work 20+ hours per week starting out. \n* This is an entry level position, perfect for someone young, hungry and social media savvy.\n* You'll get paid $10.00-15.00/hour.\n\n# The ideal candidate:\n\nWe’re open to hiring people with different backgrounds, experiences, and skills. If you enjoy customer service, have a strong understanding of social media and are fairly tech savvy then you are likely to be a good fit.\n\nThere are some attributes that are guaranteed to make you awesome at this:\n\n\n* Empathy: sometimes clients get frustrated and it’s our job to understand and find a solution. \n* You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.\n* You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.\n* You are tech savvy. You’re able to quickly learn new software and figure out problems as they arise.\n* You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.\n* Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.\n\n \n\nPlease mention the words **SNAKE WARFARE IMPULSE** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $10,000 — $20,000/year\n \n\n#Location\nUnited Kingdom

The next 10 years will be dominated by community-led companies. But, creating a successful community is often difficult and time consuming. Commsor helps companies and teams build better and stronger communities. Our business encompasses our community operating system software (Commsor), our beloved community program (The Community Club), and now C School, our growing umbrella of educational offerings for community managers.\n\nWe're a small and fully distributed team, currently spanning California to Poland, and we take pride in our ability to function as an effective remote-first organization.\n\nWe offer market-rate salaries, a home office stipend, unlimited vacation (mandatory 3 weeks per year), health insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of community.\n\n##The Role\n\n**Whereabouts**: Fully-remote\n\n**Salary**: $60-70k/annually\n\n**Reporting to**: [Katelyn Gillum, Community Success Manager](https://www.linkedin.com/in/katelynrgillum/)\n\nAs the first Customer Support Manager at Commsor, you'll be one of the founding members of the Support team and will help Commsor build the framework, systems, and processes for how we provide high quality support to our customers.\n\nAs our customer community grows, we're looking for someone with a passion for both community and customer support to join our team. As a founding member of the Support team, you'll get the chance to build the structure and processes for how we support our customers from the ground up. Because you will be building this function from scratch, this role will have elements of operations, project management, and relationship building.\n\n##What you'll do at Commsor\n\n- Understand and resolve customer support issues while identifying root cause to improve the overall customer experience (and eventually lead a team of internal employees who will do the same)\n- Enhance customer satisfaction by working with teams across the company to continuously improve processes for case management, escalations, and communication\n- Monitor ticket flows and support quality across channels to improve efficiency and member interactions\n- Work closely with the engineering team and other business partners to ensure that we are helping to troubleshoot customer issues and work with teams to resolve them\n- Work with our support tech stack - including HelpDocs and our automated chat bot - to better manage support requests and understand trends behind the requests\n- Create a ‘customer experience feedback loop’, leveraging customer feedback and other data points to better understand key customer journeys and the customer experience along those journeys\n- Create support articles and video walkthroughs of the product to enable customers to learn about product capabilities\n- Continuously advocate for the customer and help to co-create an insights driven customer-centric culture at Commsor\n\n##Here's what we're looking for\n\n📈 Data-augmented\n\nThe ideal candidate for this role will use data to help inform their decisions and escalate customer feedback, while also understanding ways to uncover customer behavior and action drivers to other teams within Commsor.\n\n✨ Highly organized with an attention to detail\n\nBecause this is a role that blends operational and people-facing tasks, the most successful candidates need to have an above-average ability to shift between workflows seamlessly. They'll be strategic about what to prioritize and what to ignore. The best candidate is highly organized and proactive with a strong attention to detail and ability to lead projects in a fast paced environment.\n\n💬 Clear communicator with experience in cross-collaboration\n\nThe ideal candidate for this role will have the ability to distill complex issues into digestible summaries with clear direction on actions to be taken. In addition, being able to understand the role of customer support in gathering feedback on the customer experience and retaining users will be critical to this person's success in the role.\n\n✏️Technical writing\n\nWhile the ideal candidate isn't expected to be a technical content expert, they should have some experience in writing or maintaining a Knowledge Base.\n\n🖼️ Big picture, growth-oriented\n\nAs an early hire in a growing company, the best-fit candidates will have an interest in taking a holistic view of the Community Success team to help our customers grow and aren't afraid to take on tasks outside of the scope of the role.\n\n###What's required\n\nThis is a unique role that's all about supporting a critical function at Commsor—we're more interested in hiring candidates who can express how the skills they've learned transfer to this role than hiring for any particular job title in your history. We are open to various levels of experience and are willing to train the right person. That said, you'll stand out if you have background in:\n\n- 3+ years experience in a customer facing support function\n- An understanding of the concepts of user segmentation, personas, customer journeys, and lifetime value\n- Strong knowledge and experience with voice-of-the-customer tools\n- Prior experience managing direct reports and support teams\n\n###Bonus points\n\n- Prior experience in community (as a community manager or an active participant)\n- Prior experience in building peer-to-peer support programs\n- Comfortable working remotely\n\n\n*We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.* \n\nPlease mention the words **CHEF LOOP METAL** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $70,000/year\n
\n\n#Benefits\n 🏖 Unlimited vacation\n\n🌎 Distributed team\n\n
\n\n#Location\nWorldwide

* 🏖️ Flexible PTO\n* 🕘 Flexible Hours\n* 💸 $350 Referral Bonus\n* 💡 3 Years of Experience\n* ⚕️ Company-Paid Healthcare\n* 🗺 Anywhere in the United States\n* 📈 401k with 6% Company Match\n\n**Get Paid**: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get pai\n\n[MSPCFO](https://www.mspcfo.com/) is a remote-first growing company, with employees working to build a helpful business intelligence platform for managed service provides (MSPs). Our mission is to allow small businesses to drive their bottom line by identifying both the issues they may have and the root causes of those issues. We have been doing this for over five years for hundreds of companies.\n\nUnderstanding how we can help our customers is at the heart of what drives us as a company. While we are not consultants, we do want to help them understand how to find opportunities for profitability growth. We are in the process of rolling out a “done with you” service model in conjunction with the software.\n\nAs the Director of Customer Success, you’ll lead MSPCFO in building out our Post-Sales Customer Success playbook from the ground up. You’ll grow a small team focused on proactively helping our customers from onboarding to success. This role is for you if you are data-driven and customer-centric, and you’ve always wanted the chance to grow your own team and set your own strategic vision at a company that shares your values. Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers. The support team is currently filled by members of senior management. We would like to transition this to a team of success managers.\n\nThis is a full-time, remote position. You’re someone who thrives on working autonomously and doesn’t need oversight to get things done.\n\nWe are flexible with regard to both location and hours. Our team members all have active lives outside of the company and we try to accommodate everyone’s schedule.\n\n## About the Role\n\n* You will create documentation around the customer success function that will allow you to add team members with a minimum onboarding time.\n* You will lead and grow the Post-Sales Customer Success function by setting strategy and prioritizing Objectives and Key Results (OKRs).\n* You’ll become an MSPCFO product expert so you can understand how to be most helpful.\n* In your first 3 months, you will transition to player-coach. We anticipate that you will continue to maintain a very small portfolio of clients overtime to stay connected to the community.\n* In the next 12 months, you’ll hire, train, and develop a team of 2-4 customer-centric product experts.\n* You’ll focus on the scalability of customer success tools by identifying repeated customer issues and working to build solutions that can be re-used.\n* You’ll make data-driven strategic decisions, and have a deep understanding of MSPCFO customer metrics and how your team impacts them.\n* You’ll interact with both product and sales teams to identify opportunities to enhance our product offering and best communicate our value proposition in marketing and sales content.\n* You will work to continuously improve our internal documentation and knowledge base based on customer interactions.\n\n## Benefits\n\n* Flexible PTO\n* Company-paid healthcare\n* 401k with 6% company match\n\n## About You\n\n* You are a compassionate, humble, and curious leader who loves solving problems and experimenting with new solutions.\n* You have some experience developing an effective Post-Sales Customer Success strategy for SMB customers.\n* You have experience aligning with executive leadership around definitions and goals for churn, retention, product adoption.\n* You have held the customer success role for a minimum of 3 years.\n* You are confident in setting clear, measurable metrics goals for your team, as well as determining how you measure your team’s success.\n* You diligently engage and reflect on feedback and failure because you know there is always something to learn from and get better in.\n* You are data-driven and love figuring out how proactive customer help can impact user retention, product adoption, and churn.\n* You believe in doing right by the customer – a successful customer is one making the best use of the product they’re paying for.\n* You have experience building and managing a small team of Customer Success professionals.\n* You’re patient, an active listener, and an incredible communicator.\n* You enthusiastically leverage web tools to drive efficiencies\n* You believe that customer success is about improving customer experience by keeping the voice of customers front and center. \n\nPlease mention the words **UPPER ENRICH PLANET** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $80,000 — $120,000/year\n \n\n#Location\nRemote, United States

**Overview**\n\nInventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.\n\nThe Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.\n\nInventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.\n\n\n**The work to be done**\n\nRespond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.\nDevelop list of top inquiries for future product improvements.\nUse and update support documentation including text and video resource\n\n\n**About you**\n\n\n\n**Requirements**\n\nExcellent written and spoken communication skills\nDemonstrable critical thinking and creative problem-solving skills.\nAbility to learn new software platforms quickly\nSelf-starter, positive attitude, comfortable with little supervision and remote work\nHighly organized. Ability to manage and prioritize several different projects.\nModerate and friendly tone with all customers\nHigh-speed, reliable Internet connection\n\n**Preferred**\n\nExperience with eCommerce\nExperience with purchasing, cash flow management, and/or inventory/warehouse management.\nExperience conducting product demos using software such as Zoom or UberConference.\nExperience with SaaS support or demos\n\n**Why Inventory Planner?**\n\nCompetitive salary based on commensurate experience\nFlexible schedule\nUnlimited vacation\nInternational travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).\nJoin a talented, diverse team supporting eCommerce merchants worldwide\n\n \n\nPlease mention the words **INSTALL MANGO TALENT** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $80,000/year\n
\n\n#Benefits\n 🏖 Unlimited vacation\n\n
\n\n#Location\nEMEA

* 🕘 Flexible Hours\n* 🔑 Work with CEO\n* ✈️ Travel Required\n* 💸 $350 Referral Bonus\n* 💡 3 Years of Experience\n* 🚀 High Growth Potential\n* 🗺 Anywhere in North America\n\nGet Paid: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid.\n\n## Our Story\n\nCheck out this [quick intro](https://www.youtube.com/watch?v=RuUdn4WESE8) from the founder, Matt Molter, on why he started Agency360 and why they’re hiring!\n\n## What it is like to be a part of our team\n\nDo you want to help your community and make a positive impact on your public safety heroes? Do you like thinking of something in the morning and executing on it in the afternoon? Are you interested in chocolate o’clock, and the excitement of being one of the first 10 hires of a growing company? If so, Agency360 may be the perfect place for you.\n\n[Agency360](https://www.agency360.com/) delivers next-generation onboarding and evaluation software that helps local police officers, firefighters, EMTs, 911 dispatchers, jailers, and private security firms across the country. We are building the tools of the future to help public safety agencies create a positive culture and optimize their organization.\n\nWe strive to deliver an exceptional user experience to all we serve. If you share that passion, love a flexible environment, and want a say in how the company scales, reach out about one of the positions below. Come join us and become one of our first 10 hires in a fast-growing self-funded company!\n\n## Account Manager\n\nAgency360 is looking for a full-time remote account manager that will serve a critical role in reducing the CEO’s daily duties as we expand our small team. The account manager will wear a variety of hats blending 70/30 of their time on new business development and customer happiness tasks. The position requires travel to the handful of trade shows we attend each year and once trained flexible work hours and locations are available.\n\n## A typical day of an account manager might involve…\n\n* Answering inbound phone calls and emails to help a customer or qualify a prospect.\n* Consistent email and phone follow-ups to check on customer satisfaction, schedule demos, and online product trainings.\n* Online sales demonstrations of the software or online training for new customers getting started.\n* Billing activities including sending formal quotes, sending invoices.\n* Updating the team via tools like our CRM, Email, Chat so they can help continue the great impression and relationship you started.\n* Working on an RFP or Partnership proposal.\n* Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process.\n* Laughing with customers and prospects at a tradeshow or conference.\n\n## You are…\n\n* Passionate about doing work that can make a difference in your community.\n* Have 3 years experience in an account management or sales role.\n* Confident in being on the phone and having positive communication using remote tools.\n* Proactive and have a self-starter attitude.\n* Willing to expand your comfort zone.\n* Able to learn quickly, adapt to change, and be tech-savvy\n* High standards for yourself and your team\n* Enjoys teaching and creating relationships\n* Desire for skill mastery and thought leadership\n \n## Bonus points if you have…\n\n* Strong written skills\n* Ability to create high-quality content\n* Previous experience selling SaaS products in the Government/Public Safety market\n* Startup IQ\n\n## How will you know if you are doing a good job?\n\nYour activities and insights improve the customer experience that leads to positive customer happiness the conversion rate of inbound leads each quarter, resulting in a steady increase in monthly recurring revenue. Your interactions with the customer are positive and lead to the next step in the sales process or solving their support issue. You always create a great experience with prospects and customers, even if they don’t ultimately decide to buy from us. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team. \n\nPlease mention the words **BETRAY SQUEEZE HOOD** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $70,000/year\n \n\n#Location\nNorth America

We are looking for someone friendly and helpful to be the first port of call for help for ipdata's customers.\n\n### This would involve:\n- Responding to email/chat questions from prospective and existing customers\n- Calls with potential customers as well as support calls with Enterprise customers\n- Helping customers resolve technical issues i.e. debugging simple API integration issues\n- Gather and report customer feedback\n\n### Requirements\n- Prior experience in a customer support/success role preferably at a tech startup\n- Software development experience\n- Excellent written and spoken English\n\n### Benefits\n- Paid time off\n- Fully remote\n- Home office stipend\n- Personal development stipend (annual)\n\n### About ipdata\nipdata is a SaaS data startup that has served 10B+ API requests for more than 30,000 developers including companies like Disney, Gymshark, Cisco, Mckinsey, Deloitte and many more! \n\nPlease mention the words **SOMEONE GLAD MASK** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide

*As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.*\n\nThe ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMB’s).\n\n**In a given day you might**\n* Do 1-to-1 **onboarding calls** with new leads/customers to guide them through Kiflo’s functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform.\n* Answer **level 1 support** requests, do occasional support calls, and record Loom videos to provide actionable answers.\n* Make sure leads in trial **discover the “aha” moments** (Kiflo’s value proposition)\n* Help customers during the **integration process** with Zapier.\n* **Improve end-user documentation** to write new articles and record “How to” videos.\n* **Share your insights** to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!\n\n**You should have**\n* 3-5 years in customer success management role\n* Time to cover the US time zone at least 3 days per week\n* Experience managing SaaS relationships with C-Suite stakeholders\n* Professional english skills (Writing & Speaking)\n* The willingness to learn new skills and manage a small team of CSM in the future\n* A “do-er” mindset\n\n**It’s not mandatory but it’s great to have**\n* Experience with Zapier\n* Knowledge in B2B Partnerships\n\n**Why work with us**\n* 100% remote-first company (we believe in trust and autonomy)\n* to move fast and learn in the challenging environment of a fast-growing startup\n* 2 x annual team retreats ✈️ (when travel is appropriate)\n* 5 weeks PTO\n* Revenue Share (after 1 year)\n\n**Here's what our process will look like**\n1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo's expectations, the role and your own expectations.\n2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo's success.\n\n**About Us**\nKiflo is a cloud-based, **B2B SaaS platform for managing partners** (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. It’s truly an international product, with active customers all over the world.\n\nWe are **100% bootstrapped, profitable, and growing**.\nWe (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! 😍 \n\nPlease mention the words **TOWER OCCUR CHASE** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\nWorldwide

We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBoss’s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBoss’s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBoss’s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\nPlease mention the words **COMMON POSSIBLE PANIC** when applying to show you read the job post completely (#RMy4xMjkuMjUzLjQ5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide