This job post is closed and the position is probably filled. Please do not apply. Work for Agency360 and want to re-open this job? Use the edit link in the email when you posted the job!
* 🕘 Flexible Hours\n* 🔑 Work with CEO\n* ✈️ Travel Required\n* 💸 $350 Referral Bonus\n* 💡 3 Years of Experience\n* 🚀 High Growth Potential\n* 🗺 Anywhere in North America\n\nGet Paid: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid.\n\n## Our Story\n\nCheck out this [quick intro](https://www.youtube.com/watch?v=RuUdn4WESE8) from the founder, Matt Molter, on why he started Agency360 and why they’re hiring!\n\n## What it is like to be a part of our team\n\nDo you want to help your community and make a positive impact on your public safety heroes? Do you like thinking of something in the morning and executing on it in the afternoon? Are you interested in chocolate o’clock, and the excitement of being one of the first 10 hires of a growing company? If so, Agency360 may be the perfect place for you.\n\n[Agency360](https://www.agency360.com/) delivers next-generation onboarding and evaluation software that helps local police officers, firefighters, EMTs, 911 dispatchers, jailers, and private security firms across the country. We are building the tools of the future to help public safety agencies create a positive culture and optimize their organization.\n\nWe strive to deliver an exceptional user experience to all we serve. If you share that passion, love a flexible environment, and want a say in how the company scales, reach out about one of the positions below. Come join us and become one of our first 10 hires in a fast-growing self-funded company!\n\n## Account Manager\n\nAgency360 is looking for a full-time remote account manager that will serve a critical role in reducing the CEO’s daily duties as we expand our small team. The account manager will wear a variety of hats blending 70/30 of their time on new business development and customer happiness tasks. The position requires travel to the handful of trade shows we attend each year and once trained flexible work hours and locations are available.\n\n## A typical day of an account manager might involve…\n\n* Answering inbound phone calls and emails to help a customer or qualify a prospect.\n* Consistent email and phone follow-ups to check on customer satisfaction, schedule demos, and online product trainings.\n* Online sales demonstrations of the software or online training for new customers getting started.\n* Billing activities including sending formal quotes, sending invoices.\n* Updating the team via tools like our CRM, Email, Chat so they can help continue the great impression and relationship you started.\n* Working on an RFP or Partnership proposal.\n* Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process.\n* Laughing with customers and prospects at a tradeshow or conference.\n\n## You are…\n\n* Passionate about doing work that can make a difference in your community.\n* Have 3 years experience in an account management or sales role.\n* Confident in being on the phone and having positive communication using remote tools.\n* Proactive and have a self-starter attitude.\n* Willing to expand your comfort zone.\n* Able to learn quickly, adapt to change, and be tech-savvy\n* High standards for yourself and your team\n* Enjoys teaching and creating relationships\n* Desire for skill mastery and thought leadership\n \n## Bonus points if you have…\n\n* Strong written skills\n* Ability to create high-quality content\n* Previous experience selling SaaS products in the Government/Public Safety market\n* Startup IQ\n\n## How will you know if you are doing a good job?\n\nYour activities and insights improve the customer experience that leads to positive customer happiness the conversion rate of inbound leads each quarter, resulting in a steady increase in monthly recurring revenue. Your interactions with the customer are positive and lead to the next step in the sales process or solving their support issue. You always create a great experience with prospects and customers, even if they don’t ultimately decide to buy from us. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team. \n\nPlease mention the words **BETRAY SQUEEZE HOOD** when applying to show you read the job post completely (#RMy4xNDIuMTMzLjE4Mg==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$40,000 — $70,000/year\n
\n\n#Location\nNorth America
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for ZenLedger.io and want to re-open this job? Use the edit link in the email when you posted the job!
## Sr. Software Engineer - with Product UI ownership\nCompany: ZenLedger.io\n\nZenLedger, the cryptocurrency tax product, is searching for someone who can have the dual job roles of: Product Manager and Sr. Software Engineer.\n\nYour job will be the product manager to make sure the product’s user interface is easy-to-use and best matches customer’s needs. Product management will be your primary job and software engineering can be done as time allows. You will need to be ready to talk with customers, learn their preferences and pain points, and help build a great user experience. We want you to own the design and flow that will take a complicated process for our customers and make it easy and painless.\nWe are working with sensitive data, and it is likely you will be required to pass a security clearance test in the future.\n\n### Daily Responsibilities:\n* Drive product meetings and standups (Scrum / Lean methodology)\n* Participate in product design process to drive feature development and create well defined backlog items for the team\n* Work with stakeholders to prioritize feature requests and improvements according to business value, product strategy, and company OKRs \n* Communicate with customers occasionally and identify pain points \n* Provide backlog management, iteration planning, and proper decomposition of user stories for engineering teams \n* Participate in the planning of product release plans and set the expectation for delivery of new functionality \n\n### What We Are Looking For:\n* Knowledge of cryptocurrency is a strong plus\n* Has a High degree of organizational ability.\n* Strong attention to detail\n* Prioritization and multitasking abilities\n* Strong interpersonal skills\n* Able to work well in a distributed company\n* Motivation to identify inefficiencies and creatively suggest ways to solve them\n* Outstanding work ethic, integrity, and commitment\n* Experience in customer service\n* AWS experience a plus\n* Having a security clearance already a plus\n\n### What You’ll Do:\n* You will be a full time employee of ZenLedger. No consultants or freelancers\n* Must live in the USA. Must have whatever citizenship related status needed to secure a top secret security clearance\n* Normal business hours, USA East coast is preferred\n* Work on creating features\n* Interview customers and use their feedback to improve existing user experience and design new features.\n* Pay attention to customer support issues and use that as feedback to improve the product.\n\n### Technical skills:\n* Experience in Node and React or Ruby on rails is a plus\n* Experience working on a professionally WebApp (and that WebApp is the company’s product or service\n* Able to talk with customers and learn how to improve the product from them\n* Able to craft user experience and features as Product Managers do. Able to work with our UX/Graphic designer\n* Willing to be a full stack engineer and help keep the servers up if problems arise\n* Able to pass a security clearance test, in the future. Bonus on having a security clearance.\n\n### What we can offer you: \n* Competitive salary\n* Stock options\n* Exciting, fast-paced environment\n\nZenLedger is an Equal Opportunity employer. \n\nPlease mention the words **COUSIN SLEEP SURVEY** when applying to show you read the job post completely (#RMy4xNDIuMTMzLjE4Mg==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUS
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Swimlane and want to re-open this job? Use the edit link in the email when you posted the job!
\nDo you enjoy helping the most difficult audience to solve difficult problems with a joyful and energetic attitude? Do you enjoy teaching people new concepts and best practices? Do you have an interest in cyber security? Have you ever wanted to work with cutting-edge cloud & web technologies from the comfort of your own home?\n\nResponsibilities\n\n\n* Provide both pre and post-sales phone and email support\n\n* Meet or exceed customer expectations on response quality and overall customer experience\n\n* Resolve customer reported issues and drive process/policy improvements through root cause analysis\n\n* Manage high-profile escalations to resolution, working with internal and field personnel\n\n* Participate in scheduled after-hours on-call support as needed\n\n* Respond to Technical support forums and writing knowledge base articles\n\n\n\n\nSwimlane is looking an exceptional senior support lead to lead our support team. The individual will work directly with our growing list of high profile customers to solve issues from creation to happy customer. The individual will need to have exceptional customer relationship skills along with technical chops to investigate root cause and work with QA and engineering til completion. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to InfoSec, Senior, Customer Support, Executive, Teaching and Cloud jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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