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*As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.*\n\nThe ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMBโs).\n\n**In a given day you might**\n* Do 1-to-1 **onboarding calls** with new leads/customers to guide them through Kifloโs functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform.\n* Answer **level 1 support** requests, do occasional support calls, and record Loom videos to provide actionable answers.\n* Make sure leads in trial **discover the โahaโ moments** (Kifloโs value proposition)\n* Help customers during the **integration process** with Zapier.\n* **Improve end-user documentation** to write new articles and record โHow toโ videos.\n* **Share your insights** to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!\n\n**You should have**\n* 3-5 years in customer success management role\n* Time to cover the US time zone at least 3 days per week\n* Experience managing SaaS relationships with C-Suite stakeholders\n* Professional english skills (Writing & Speaking)\n* The willingness to learn new skills and manage a small team of CSM in the future\n* A โdo-erโ mindset\n\n**Itโs not mandatory but itโs great to have**\n* Experience with Zapier\n* Knowledge in B2B Partnerships\n\n**Why work with us**\n* 100% remote-first company (we believe in trust and autonomy)\n* to move fast and learn in the challenging environment of a fast-growing startup\n* 2 x annual team retreats โ๏ธ (when travel is appropriate)\n* 5 weeks PTO\n* Revenue Share (after 1 year)\n\n**Here's what our process will look like**\n1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo's expectations, the role and your own expectations.\n2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo's success.\n\n**About Us**\nKiflo is a cloud-based, **B2B SaaS platform for managing partners** (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. Itโs truly an international product, with active customers all over the world.\n\nWe are **100% bootstrapped, profitable, and growing**.\nWe (the founders) build and run the product, and weโre dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! ๐ \n\nPlease mention the words **TOWER OCCUR CHASE** when applying to show you read the job post completely (#RMTguMTE3LjIxNi4yMjk=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$20,000 — $40,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.