Inventory Planner is hiring a
Remote Customer Success Manager
**Overview**\n\nInventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.\n\nThe Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.\n\nInventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.\n\n\n**The work to be done**\n\nRespond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.\nDevelop list of top inquiries for future product improvements.\nUse and update support documentation including text and video resource\n\n\n**About you**\n\n\n\n**Requirements**\n\nExcellent written and spoken communication skills\nDemonstrable critical thinking and creative problem-solving skills.\nAbility to learn new software platforms quickly\nSelf-starter, positive attitude, comfortable with little supervision and remote work\nHighly organized. Ability to manage and prioritize several different projects.\nModerate and friendly tone with all customers\nHigh-speed, reliable Internet connection\n\n**Preferred**\n\nExperience with eCommerce\nExperience with purchasing, cash flow management, and/or inventory/warehouse management.\nExperience conducting product demos using software such as Zoom or UberConference.\nExperience with SaaS support or demos\n\n**Why Inventory Planner?**\n\nCompetitive salary based on commensurate experience\nFlexible schedule\nUnlimited vacation\nInternational travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).\nJoin a talented, diverse team supporting eCommerce merchants worldwide\n\n \n\nPlease mention the words **INSTALL MANGO TALENT** when applying to show you read the job post completely (#RMy4xNy4xNjQuOTc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$30,000 — $80,000/year\n
\n\n#Benefits\n
🏖 Unlimited vacation\n\n
\n\n#Location\nEMEA
# How do you apply?\n\n**The hiring process**\n\nSubmit resume and cover letter to
[email protected].
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