Symplast is hiring a
Remote Symplast Forms Specialist Patient Intake Customizations
Location: Remote (must be able to work EST hours 9am-5pm) Department: Onboardingย To Apply:ย Send an email including a 2-3 minute video talking about your experience to [email protected]
About Symplast Symplast is a leading provider of mobile, cloud-based practice management software designed for aesthetic practices. Our innovative solutions help practices streamline operations, enhance patient engagement, and optimize workflows. Weโre committed to revolutionizing the healthcare experience by empowering providers with cutting-edge technology that simplifies practice management, improves patient care, and delivers outstanding results.
What Youโll Do As a Symplast Forms Specialist โ Patient Intake Customizations, you will be the go-to expert for creating, modifying, and maintaining patient intake forms to meet unique client requirements. Youโll collaborate with cross-functional teams through Azure DevOps, ensuring each customization is accurate, efficient, and aligned with best practices. Your work will directly impact patient satisfaction and practice efficiency by delivering seamless, user-friendly intake experiences.
Essential Job Functions Patient Intake Customization Responsibilities - Form Creation & Updates: Utilize Visual Studio Code and REST Client extension to create, modify, and deploy custom intake forms (MedSpa or Plastic Surgery templates).
- JSON Editing: Adjust sections, questions, and indexes in JSON files to accommodate client requests (e.g., add/remove questions, rename fields, manage question types).
- Section Management: Ensure sections are properly indexed and structured, removing unneeded sections and reorganizing subsequent ones for optimal functionality.
- Testing & Validation: Conduct thorough testing of each customized form to ensure proper rendering, accurate data capture, and error-free API responses (200 status).
- Collaboration: Communicate with Client Success Teams (via Azure work items) to confirm requested changes, clarify requirements, and offer standardized template options if desired.
Azure DevOps & Configuration - Ticket Management: Create and manage Configuration work items in Azure DevOps, accurately documenting all changes, priorities, and attachments.
- Cross-Team Coordination: Collaborate with the Onboarding, Client Success, and Tech Support teams to clarify requests, set timelines, and escalate complex issues.
- Priority Setting: Assign appropriate priority levels (1โ4) based on urgency and ensure timely completion of customization tasks within agreed SLAs.
- Status Reporting: Provide regular status updates, ensuring stakeholders have visibility into progress and any potential roadblocks.
General Responsibilities - Documentation: Maintain clear and concise records of all intake modifications, version updates, and client requests in Azure DevOps.
- Quality Assurance: Verify that each form meets Symplastโs standards for usability, data integrity, and compliance before handing it off to the client.
- Continuous Improvement: Identify opportunities to enhance existing templates, streamline processes, and introduce best practices for form customization.
- Client Education: Offer guidance on form capabilities, question types, and recommended structures to help clients make informed decisions about their customizations.
Qualifications - Education:
- Bachelorโs degree in IT, Computer Science, or a related field preferred (or equivalent experience).[MS1]ย
- Experience:
- Minimum 1โ2 years of experience with JSON editing, web development, or software configuration.
- Familiarity with ticketing systems (e.g., Azure DevOps, Jira) and version control.
- Experience in a SaaS or healthcare environment is a plus.
- Skills:
- Technical Acumen: Proficient in Visual Studio Code, REST Client extensions, and JSON structures.
- Detail-Oriented: Capable of meticulously managing indexes, sections, and question properties for error-free form deployment.
- Problem-Solving: Strong analytical skills to troubleshoot issues and apply creative solutions within tight deadlines.
- Communication Excellence: Exceptional written and verbal communication skills for coordinating with clients and internal teams.
- Time Management: Ability to handle multiple customization requests concurrently while maintaining accuracy and efficiency.
- Customer-Focused Attributes:
- Empathy for client needs and dedication to delivering outstanding service.
- Commitment to upholding brand reputation through high-quality deliverables.
Preferred Qualifications - Azure DevOps Proficiency: Experience creating and managing work items, priorities, and attachments in Azure DevOps.
- Healthcare or Aesthetic Industry Knowledge: Familiarity with patient intake processes and regulations in a clinical setting.
- Automation & Scripting: Basic scripting knowledge to automate repetitive tasks (e.g., question additions, index reassignments).
Why Join Us? By joining Symplast as a Symplast Forms Specialist โ Patient Intake Customizations, youโll play a pivotal role in enhancing the patient experience for aesthetic practices worldwide. Youโll collaborate with passionate professionals, use state-of-the-art tools, and have the opportunity to innovate in a rapidly growing sector. Together, weโll transform the future of healthcare, one custom intake form at a time! ย
ย [MS1]good with this jd. Please mention the word CONFIDENT when applying to show you read the job post completely (#RNTIuMTUuMTU0LjE0Mg==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$30,000 — $30,000/year
How do you apply?
send your resume and a 2-3 minute video introduction to: [email protected]ย
Bonus points if you answer any or all of the 3 questions that follows:
โIf a client asks you to remove one section from a form and make sure the rest still work correctly, how would you go about making that change and making sure everything looks and functions as expected?โ
2. Problem SolvingโImagine a form you updated suddenly stops working after your changes. What steps would you take to figure out what went wrong and fix it?โ
3. Client CommunicationโSometimes a client request can be unclear, like asking us to โmove some questions around.โ How would you handle that kind of vague request to make sure you get it right?โ
Apply for this job
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
|