Symplast is hiring a
Remote Implementation Project Manager
Location: Remote (must be able to work EST hours 9am-5pm)
Client Facing: This is a client-facing role so perfect English skills are a requirement
Department: Onboarding
To Apply: Send an email including a 2-3 minute video talking about your experience to [email protected]
Title: Implementation Project Manager Status: Exempt, Full-Time The Implementation Project Manager role works closely with sales and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively. The Implementation Project Manager role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams. The onboarding phase is the most important phase of the client lifecycle, and Implementation Project Managers are responsible for establishing the solid foundation that drives our clients’ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Implementation Project Manager owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs. • Initiate new client contact post-sale by phone and email to coordinate and launch all solutions onboarding projects based on executed contracts • Communicate clear expectations to clients regarding the onboarding journey, client next steps, timelines, and the client’s role in successfully implementing solutions • Coordinate client contact with sales team and project manage the handoff from sales to Client Success • Anticipate client needs during the onboarding process and build rapport by delivering a positive and proactive onboarding experience through ongoing communication by phone, email, and video conference (primarily Zoom) • Assist clients in managing change and realizing value of our product quickly • Maintain client profiles in internal platforms to ensure new client services are added and quality checked prior to go-live based on executed contracts • Gather needed information from the client through onboarding forms and communicate needs to relevant internal or external partner teams, as necessary • Organize, execute, and document the onboarding process for clients from beginning to end along with changes that will improve and evolve this process further • Add all relevant client notes in CRM (Salesforce) and communicate with the Client Success department to assign a client success team member based on what is known about the client. Internal Communication 20% • Communicate client status to internal teams, including but not limited to Client Success, Marketing, Product and development, and Sales • Partner closely with Client Success to solidify and execute client launches based on client goals, desired outcomes, and predefined timelines • Actively engage with internal teams regarding the onboarding status of clients, and onboarding process status • Successfully identify and prevent client churn during onboarding by escalating at-risk clients as defined by the Client Success • Ensure each client’s onboarding project and timelines are met based on pre-established KPIs Time to live, Time to value, CSAT, NPS Strong Organizational, project, and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability – and finesse
What success will look like for you in the first 90 days: ❏ You will participate in developing an Onboarding playbook for Onboarding ❏ Complete Online training modules (self) ❏ Accomplish 100% of assigned clients with all purchased solutions to go live ❏ Complete Salesforce user online basic training (self) ❏ Upon receipt, please schedule your 90-day review meeting with your direct supervisor for the beginning of your 4th month in this role. Please mention the word LUSH when applying to show you read the job post completely (#RMy4xNDEuMTY0LjI1Mw==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$30,000 — $50,000/year
How do you apply?
send your resume and a 2-3 minute video introduction to: [email protected]
Bonus points if you answer the 2 questions that follows:
"Tell us about a time you managed a client onboarding from start to finish. What challenges did you face, and how did you ensure the client went live successfully?"
"How do you typically communicate expectations and timelines to clients who are new to a software platform?"
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
|
This job post is closed and the position is probably filled. Please do not apply. Work for Rate-My-Agent.com and want to re-open this job? Use the edit link in the email when you posted the job!
Who you are and what you do naturally: ‘See how much good we can do,’ resonates with you. Inspires you! You focus on the long-term and will sacrifice immediate rewards for long-term sustainable results. You learn what works on a basic scale before trying to scale and build systems. You have an ‘abundance mindset’. Your gains are not at the expense of another’s losses. You’re a natural listener and you know it’s a great way to learn how to help others and earn their trust. You know you have to ask interesting questions to get interesting answers. Working hard on a team towards a common goal is inherently motivating. You want to work with an amazing team and be an energetic contributor.
What you will do: Call customers and agents who create accounts to welcome them and help them get started. (5 to 10 conversations per day to start.) Onboarding video calls with agents. (You’ll need a minimum of 6 hours per day available for this.) Figure out how to reach great agents and invite them to join the site, and ultimately subscribe, and tell other agents about it. Write and test email campaigns, website articles, and any other required copy. Test tactics on multiple platforms. Cold emails and messages to potential clients. Video calls with your manager and clients. Connect with new partners and create new partnerships. Give honest feedback to the rest of the team, including being bold enough to tell your manager when they’re wrong. Report your plans and progress daily, weekly and monthly.
Why are we hiring? Our purpose is to see how much good we can do. Increasing the capabilities of our team is required to do that. Rate-My-Agent.com pledges 50% of profit to Worthy Causes. We know there are a lot of great people out there who will make our team better and love the challenge of creating something we can be proud of with a team of amazing people we love to work with.
Where, how, and when are you required to work? You can be anywhere in the world as long as you can reliably work on the schedule you commit to. You can take as much unpaid time off as you want as long as it’s coordinated with your manager. Schedule: We work in the Pacific Time zone. Your hours will be 8 - 4 PST. You will need a fast, secure, and reliable computer and internet.
Growth Potential This position is executing growth strategies for our business. That means there’s a lot of learning and figuring things out from the beginning. You will be challenged and your work will matter. Everyone else on the team will see your contributions. If you decide you want to try other roles on the team, we’ll see if we can make that work. If you prove a growth tactic and want to scale it to build systems or lead a team or some other type of growth strategy, you will be able to create that opportunity. One day, if you earn it, you could become CEO.
Compensation If you skipped to this part, be sure to go back and read the whole posting very carefully before applying.
$49,920 CAD annual salary. ($24 CAD per hour.) Paid monthly. Eligible for individual and team bonuses that could surpass the salary. (The most we've ever bonused is half a year's salary, and the least is half a month. Bonuses are based on performance, so we prefer people earn large bonuses.) You need to be legally eligible to be an independent contractor, so that Rate-My-Agent.com is not obligated to treat you as an employee by the laws of Canada or the country you reside in.
Please mention the word HARMONIOUSLY when applying to show you read the job post completely (#RMy4xNDEuMTY0LjI1Mw==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$40,000 — $60,000/year
Benefits
🌎 Distributed team
🚫 No politics at work
🎅 We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
|
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
