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๐Ÿ’ฐ 401(k)
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๐Ÿ’ต Salary
๐ŸŽช Benefits
๐ŸŽง Customer Support Remove this filter
๐Ÿ’ผ Project Management Remove this filter
โŒ Clear 3 results
Nomad Insurance by SafetyWing
Global health coverage for remote workers and nomads

Ad

verified

Symplast

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

๐ŸŒ Worldwide
๐Ÿ’ฐ $30k - $50k

SaaS

 

Client Onboarding

Client Success

Symplast is hiring a

Remote Implementation Project Manager

Location: Remote (must be able to work EST hours 9am-5pm)
Client Facing:ย This is a client-facing role so perfect English skills are a requirement
Department: Onboardingย 
To Apply:ย Send an email including a 2-3 minute video talking about your experience to [email protected]

ย 

Title: Implementation Project Managerย 

Status: Exempt, Full-Timeย 

Reporting structure:ย 

The Implementation Project Manager role works closely with sales and client success to ensure clients are onboarded and implemented successfully, know the value of our services and resources and utilize the product effectively.ย  The Implementation Project Manager role keenly focuses on driving an exceptional onboarding experience whilst ensuring onboarding milestones are consulted, prescribed, and met within timelines. In addition, this role serves as the main point of contact throughout the onboarding journey, keeping the Client Onboarding Manager informed, and working as a liaison between clients, sales, the CS department and product teams.ย 

What youโ€™ll do:ย 

The onboarding phase is the most important phase of the client lifecycle, and Implementation Project Managers are responsible for establishing the solid foundation that drives our clientsโ€™ success. This crucial client-facing role focuses on the successful implementation and adoption of product. The Implementation Project Manager owns the post-sale onboarding client relationship and manages the implementation of said solutions whilst ensuring the client receives all pre-defined touchpoints. The role will also be responsible for monitoring the progression of all projects within the onboarding process of each assigned client and keeping all involved teams (internal and external) informed and on track to completion. These projects include but are not limited to solutions and systems implementation, training for clients, new client set-up, configuration and training within internal company tools and platforms and CRMs.ย 

Key Responsibilitiesย 

ย Client Communicationย  45%ย 

ย โ€ข Initiate new client contact post-sale by phone and email to coordinate and launch all solutions onboarding projects based on executed contractsย 

โ€ข Communicate clear expectations to clients regarding the onboarding journey, client next steps, timelines, and the clientโ€™s role in successfully implementing solutionsย 

โ€ข Coordinate client contact with sales team and project manage the handoff from sales to Client Successย 

โ€ข Anticipate client needs during the onboarding process and build rapport by delivering a positive and proactive onboarding experience through ongoing communication by phone, email, and video conference (primarily Zoom)ย 

โ€ข Assist clients in managing change and realizing value of our product quicklyย ย 

ย Project Management 35%ย 

โ€ข Maintain client profiles in internal platforms to ensure new client services are added and quality checked prior to go-live based on executed contractsย 

โ€ข Gather needed information from the client through onboarding forms and communicate needs to relevant internal or external partner teams, as necessaryย 

โ€ข Organize, execute, and document the onboarding process for clients from beginning to end along with changes that will improve and evolve this process furtherย 

โ€ข Add all relevant client notes in CRM (Salesforce) and communicate with the Client Success department to assign a client success team member based on what is known about the client.ย 

  • Ensure coordination of client touchpoints and identify risks (timeline/resistance/other) during onboarding periodย 

Internal Communicationย  20%ย 

ย โ€ข Communicate client status to internal teams, including but not limited to Client Success, Marketing, Product and development, and Salesย 

โ€ข Partner closely with Client Success to solidify and execute client launches based on client goals, desired outcomes, and predefined timelinesย 

โ€ข Actively engage with internal teams regarding the onboarding status of clients, and onboarding process statusย 

โ€ข Successfully identify and prevent client churn during onboarding by escalating at-risk clients as defined by the Client Successย 

โ€ข Ensure each clientโ€™s onboarding project and timelines are met based on pre-established KPIs Time to live, Time to value, CSAT, NPSย 

Requirements:ย 

  • At least 2 years of experience in Medical or SaaS industries preferred, working in B2B, client-facing roles related to onboardingย 

  • Minimum of two (2) years in a project management capacityย 

  • Proficient in Microsoft Office, project management software or CRMย 

  • Strong Organizational, project, and time management skills, able to address multiple projects/requests and meet tight deadlines with ownership and accountability โ€“ and finesseย 

  • Superb written and oral communication skillsย 

  • Empathetic to clients and challenges they face within their practices, ability to develop relationships quicklyย 

  • BA or BS degree preferredย 

ย 

ย What success will look like for you in the first 90 days:ย 

โ You will participate in developing an Onboarding playbook for Onboardingย 

โ Complete Online training modules (self)ย 

โ Accomplish 100% of assigned clients with all purchased solutions to go liveย 

within the first 60 daysย 

โ Complete Salesforce user online basic training (self)ย 

โ Upon receipt, please schedule your 90-day review meeting with your directย 

supervisor for the beginning of your 4th month in this role.ย 

ย 

Please mention the word LUSH when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$30,000 — $50,000/year

How do you apply?

send your resume and a 2-3 minute video introduction to: [email protected]ย 

Bonus points if you answer the 2 questions that follows:

  • "Tell us about a time you managed a client onboarding from start to finish. What challenges did you face, and how did you ensure the client went live successfully?"

  • "How do you typically communicate expectations and timelines to clients who are new to a software platform?"

Apply for this job
or email to [email protected]

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verified closed

Wethrift


โ›ฉ Asia
๐Ÿ‡ช๐Ÿ‡บ Europe
๐Ÿ„ Oceania
๐Ÿ’ฐ $20k - $30k

Ops

 

Marketing

 

Full Time

Ecommerce

Part Time

Affiliate Marketing

Wethrift

wethrift.com

๐Ÿ‘€ 22,656 views

โœ… 711 applied (3%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Wethrift and want to re-open this job? Use the edit link in the email when you posted the job!


Hi,

Iโ€™m Nick, I started Wethrift 5 years ago.

Weโ€™re a small team of 6 people building products that help shoppers save money online.

Weโ€™d like to invite you to apply to be our 7th, our Affiliate Partnerships Manager, a key role in our team to help grow and manage our broad range of affiliate partnerships.

We like working as part of a small team, itโ€™s part who we are, and we plan to keep things that way. Youโ€™ll be joining Engineers Matt and Sam, Biljana our Operations Manager, Junior Dev Andrea, and Kara our Content Lead.

Staying small allows us to be nimble, flexible, and profitable - we spend a lot of our time experimenting and testing new ideas at a pace that larger companies just canโ€™t keep up with.

We ship quickly, have few meetings, and work on products that are used by millions of people each month.

Our Affiliate Partnerships Manager will be responsible for researching new affiliate monetisation opportunities to help us monetise our traffic, developing new affiliate partnerships with online merchants and managing our existing affiliate partnerships.

Donโ€™t worry if you donโ€™t know much about affiliate marketing - we will teach you everything you need to know.

As our affiliate partnerships manager, you will be responsible for:

  • Currently living inย Europe, Asia, or Oceania.
  • Communicating effectively via email with our affiliate partners.
  • Managing our existing affiliate partnerships using our custom CMS and database platform.
  • Researching and applying for new affiliate programs.
  • Reporting on the performance of our existing affiliate partnerships.

If you have some of the following skills and experience Iโ€™d encourage you to apply. Donโ€™t worry if you donโ€™t meet all of the criteria:

  • Have effective communication skills, especially via email.
  • Have experience communicating with customers, clients or partners via email.
  • Have experience working in ecommerce, online marketing, or affiliate marketing.
  • Have experience using content management systems, database platforms, or spreadsheets.
  • Are a creative, technical thinker who can proactively find ways to automate repetitive tasks and optimise processes.

Weโ€™re based in Melbourne, Australia, but you donโ€™t have to be. We work remotely, on our own schedules.

If youโ€™ve got a growing family, a side-project that you want to spend more time on, or you just donโ€™t like working full-time, I think we might get along. Weโ€™re comfortable with all sorts of working arrangements.

If youโ€™d like to know more - please get in touch with any questions.

If youโ€™d like to apply - please fill out our application form and tell me about your experience, what motivates you, and what youโ€™re looking for in a job.

Our recruitment process usually involves:

  • A brief application form
  • A short screening call
  • A paid test task (around 1 hour)
  • A 1-2 hour interview

Cheers,
Nick Drewe

Please mention the word NOTABLY when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$20,000 — $30,000/year

Benefits

๐ŸŒŽ Distributed team

โฐ Async

๐Ÿ– Paid time off

๐Ÿ” Company retreats

๐Ÿฌ Coworking budget

๐Ÿ‘€ No monitoring system

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
๐ŸŽˆ verified closed

Atlas Assistants


๐Ÿ‡ช๐Ÿ‡บ Europe
๐Ÿ’ƒ Latin America
๐Ÿ’ฐ $10k - $30k
โฐ Contractor

Senior

 

Ops

 

Non Tech

Admin

Virtual Assistant

Atlas Assistants

atlasassistants.com

๐Ÿ‘€ 52,745 views

โœ… 1,212 applied (2%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Atlas Assistants and want to re-open this job? Use the edit link in the email when you posted the job!


Hiring Epic Executive Assistants (remote)


We are looking for experienced Executive Assistants to work with high-level entrepreneurs and business owners in US Time zones.


Atlas Assistants helps entrepreneurs and their teams do more of the work they love by finding perfect assistants to support them in their life and business.


We aim to completely optimize all aspects of an entrepreneurโ€™s life (email, calendar, travel) and streamline the seemingly mundane business processes (invoicing, payment collection, etc).

We take ordinary tasks and processes and strategize how they can be done better, more effectively.


We are on a mission to transform 1 million hours of work, so you have the time to do more of what you love:

โ†’ Do more of the work they need to do but donโ€™t have time for

โ†’ Work less, and take the space to enjoy life more

โ†’ Spending quality time with family

โ†’ Working on themselves


At Atlas, youโ€™ll be exposed to all different aspects of business in various industries, where youโ€™ll learn something new every day. We are dedicated to learning, growing, and developing world-class assistants.

๐Ÿ”ฅAs an Atlas Assistants EA, youโ€™ll be matchedย  with companies to help the business owner stay organized and prioritize, so they can focus on growing the business.

We are CONSTANTLY hiring more and more executive assistants (roughly 5-10+ a month) as we get closer and closer to our 1 million transformed hours goal..

You need to be an absolute rockstar with a proven track record of being able to lead, manage, and work with an entrepreneur.

We want to help you find your next โ€œbusiness homeโ€ where you are so aligned to the mission and vision of the company you are excited to show up to work.

Sound like you?ย  Fill out the APPLICATION FORM for the position at the bottom of the page.


๐Ÿ‘‰What you can expect from your day to day:

  • Handle client communication, email follow-ups, and sort the executiveโ€™s email inbox

  • Manage calendar, double bookings, and all scheduling and rescheduling

  • Prioritize tasks & help the CEO work more efficiently

  • Think critically in order to foresee future administrative tasks which the executive team will need to do and proactively complete those tasks

  • Establish clear and specific timelines for the completion of tasks to ensure that all deadlines can be met

  • Coordinate the CEOโ€™s travel arrangements

  • Effectively organize, track and communicate with the team about all future, ongoing and completed tasks (help with accountability)

  • Provide end-of-day reports (differs based on business) to the owner and the team

  • Special projects - things that come up that will distract the executive. Projects might include:

    • Put together job descriptions for video editors

    • Manage content calendars for posting

    • Review social media videos

    • Help out with building out new training for EAs

    • Create new onboarding materials for new hires

    • Organizing and cleaning up spreadsheets and presentations

  • Do any other EA tasks as needed


๐Ÿ‘‰About you:


To be a successful candidate, you need:

  • Experience as an Executive Assistant or experience with managing other people in an operational capacity.

  • Experience working with a CEO that has run at least a seven-figure company or multiple companies.

  • Experience with marketing and operational KPIs.ย 

    • You must have experience reporting on KPIs working with various team members

    • understanding why the company is tracking them and the overall impact on the business.ย 

    • Experience working with data dashboardsย 

  • Experience building and optimizing SOPs.

  • Experience within a fast-growing environment and willingness to work in a company where things are rapidly changing - one day is not like the next!

  • Understanding of organizational structure and charts, and how larger companies work (the company is now at 20 employees and growing!).

  • Ability to handle A LOT of feedback at a relatively fast pace, with the eagerness to thrive and really get there.

  • Self-starter attitude with a willingness to solve problems independently.

  • Experience working with GSuite. (Docs, sheets, slides, etc)

  • High attention to detail, OCD is celebrated here! (The secret code for this application is TP204.)

  • Tech Savviness - Capacity to learn new technologies

  • Experience working with various project management tools such as Clickup or Asanaย 

BONUS if you have:

  • Experience with organic social media management.

  • Understanding of Social Media Platforms (TikTok, Instagram).

  • Experience with click funnels, Active Campaign, YouTube management, or experience working with influencers.

Does this role sound like you? If so, we welcome you to apply!



๐Ÿ‘‰Whatโ€™s in it for you?

Here are the benefits:

  • $7 - $20* per hour (negotiable based on past experience)

  • Full-time or part-time

  • Fully remote

  • Potential to advance to the Chief of Staff/Operations Manager

  • Salary increases based on performance

๐Ÿ”ฅWe will support you each step of the wayโ€ฆย 

  • During the onboarding process, youโ€™ll access our EA training program, where youโ€™ll learn our best practices and receive consistent feedback to help you improve. Youโ€™ll have our full support until you are comfortable with taking on more tasks and working on your own :)

  • This can be a full-time or a part-time role, with some flexibility when it comes to working hours, which means you can arrange your own schedule with the CEO.

  • This role comes with tons of opportunities for growth, both personally and professionally. EAs are often the most promoted role in the organization, our intention is to help you with your professional development to get there.ย 

  • We host mentorship calls every 2 weeks where you will meet and grow with our other EAs, and learn new skills. We teach new ways to support your clients, new tech, trends, and receive coaching on things you are facing in your world. Recent topics have included: Self care for the EA, how to leverage Canva, Zapier, and how to help your client manage their calendar with their priorities and top goals.ย 

  • Youโ€™ll have access to ourย  dedicated team of support you can reach out to any time you need help on the job.ย 


*Please note that this is a contract position and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.


We encourage transparent communication and have an open culture of feedback!

Atlas CORE Values are:

โœ… 100% Responsibility

โœ… Integrity

โœ… Growth

โœ… Courageous Communication

โœ… Master & Mentor

Proactive Resourcefulness


โœ… 100% Responsibility: Take ownership over what is yours, and do not place blame on others. You see everything through that you have committed to. Respect the point of view of your team mates, and remember that we are working towards the same common goal. We donโ€™t play the blame game here!


โœ… Integrity: The goal is to be in integrity 80% of the time. Honor your commitments. Be truthful to both yourself and others.ย 


โœ… Growth: Growth over comfort, 100% of the time. When you start to choose comfort, you will naturally plateau in life. Seek growth with intention, and commit to living every day better than the last.ย 


โœ… Courageous Conversations: Giving hard feedback, having hard conversations, and speaking up when we are scared is uncomfortable, but necessary for growth.ย 


โœ… Master/ Mentor: At our core, we need to make the effort to become masters at our own craft to truly help others.ย 


โœ… Proactive Resourcefulness: Donโ€™t wait for validation to solve a problem youโ€™ve identified. Help your team and speak up when you see something that needs to be done.ย 


๐Ÿ‘‰This is our Application form, as the first step in our recruitment process:

https://let-us-know.typeform.com/to/KD3VYDqm


You can stop it anytime and continue at your own pace, and we will receive your answers automatically.


Please note, we have a very robust application process. Each step has been thought out with a great deal of intention. We are processing roughly 100-200+ applications PER week and our goal is to make sure we find the best candidates and find them their next business home!



We look forward to hearing from you!


All the best!


Aleksandra Kovaฤeviฤ‡


Lead Recruiter

Atlas Assistants

Please mention the word SUMPTUOUSLY when applying to show you read the job post completely (#RMy4yMC4yMzkuMjEx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$10,000 — $30,000/year

Benefits

๐ŸŽ… We hire old (and young)

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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