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Interaction Design Foundation

 This job is getting a high amount of applications right now (12% of viewers clicked Apply)

๐ŸŒ Worldwide
๐Ÿ’ฐ $10k - $120k

Design

 

Interaction Design Foundation

๐Ÿ‘€ 5,575 views

โœ… 685 applied (12%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Interaction Design Foundation and want to re-open this job? Use the edit link in the email when you posted the job!


Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world. If youโ€™re ready for a career transformation, then we have an exhilarating opportunity for you at the Interaction Design Foundation (IxDF)!ย 

ย ย 

Join us, and you wonโ€™t just be changing jobsโ€”youโ€™ll be elevating your career on a global scale. At IxDF, weโ€™re not just a company; weโ€™re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.ย 

ย ย 

Our Commitment to Our Membersย 

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our membersโ€”they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.ย 

ย 

Your place in the IxDF Universeย 

  • Correspond daily with members and prospective learners across multiple channelsโ€”email, chat, and social mediaโ€”providing quick, accurate responses to their questions. Youโ€™ll troubleshoot issues, offer guidance, and ensure a seamless user experience.ย 

  • Act as a brand ambassador by upholding our excellent reputation in every interaction. Youโ€™ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. Itโ€™s a big responsibility, but also incredibly rewarding!ย 

  • Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platformโ€™s user experience. Youโ€™ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members.ย 

  • Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether itโ€™s organizing tasks, scheduling, or helping with project coordination, youโ€™ll ensure everything runs smoothly and efficiently.ย 

  • Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.ย 

  • Shape internal processes that directly impact engagement and key performance indicators (KPIs). Youโ€™ll analyze workflows and recommend improvements to help us provide even better services for our members.ย 

  • Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. Youโ€™ll ensure that important insights and best practices are easily available to all, driving continuous improvement.ย 

  • Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, youโ€™ll help us maximize retention, improve member satisfaction, and drive growth.ย 

  • Embody our values as you are often the first point of contact for our community. Youโ€™ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.ย 

  • Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. Youโ€™ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.ย 

ย 

About Youย 

  • You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.ย 

  • Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.ย 

  • You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.ย 

  • Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.ย 

  • You relish solving problemsโ€”especially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.ย 

  • You have excellent written communication skills, and you're eager to keep learning and helping out wherever necessary.ย 

  • You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.ย 

  • Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.ย 

  • You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.ย 

  • Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.ย 

  • You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.ย 

  • You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team.ย 

ย ย 

Bonus Pointsย 

  • You get bonus points if the art of writing isnโ€™t just a skill, but a passion. You find joy in crafting each sentence with care and precision.ย 

  • You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.ย 

  • You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way thatโ€™s engaging and easy to understand.ย 

  • You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way thatโ€™s efficient and clear.ย 

ย 

What We Can Offerย 

  • A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, youโ€™ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.ย 

  • Opportunities for growth and impact: At IxDF, youโ€™ll have room to grow professionally while making a real difference. Youโ€™ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.ย 

  • A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and youโ€™ll get to meet up on team trips every year.ย ย 

  • A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.ย ย 

  • A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education to everyone across the planet. Itโ€™ll be yours too.ย 

  • A company where the distance between idea and execution is minimal. Weโ€™re a highly agile organisation with zero bureaucracy or corporate politics โ€“ and with exceptional order and efficiency.ย ย 

  • A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), youโ€™ll need grit, strong work ethic, long-term thinking, and self-discipline.ย ย 

  • We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. Youโ€™ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like theyโ€™ll impress you.ย ย 

ย 

How to Learn More and Applyย ย 

To submit your application as well as learn more about our Work Culture and Values, please visit https://www.interaction-design.org/about/careersย 

Please apply as soon as you canโ€”weโ€™re firm believers of โ€œthe sooner, the betterโ€ and weโ€™re looking forward to working with you!ย 

Please mention the word DEPENDABLE when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$10,000 — $120,000/year

How do you apply?

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LimeSurvey


๐Ÿ‡ช๐Ÿ‡บ Europe
๐Ÿ’ฐ $40k - $70k

PHP

 

Tech

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LimeSurvey

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๐Ÿ‘€ 8,595 views

โœ… 745 applied (9%)

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What you will be doing:
  • Customer Interaction: Engage directly with our users through email and chat to resolve technical issues efficiently and effectively, ensuring their satisfaction and smooth usage of our platform.
  • Technical Troubleshooting: Provide expert troubleshooting to resolve platform-related issues, addressing both common and complex technical problems with a solution-oriented approach.
  • User Feedback: Gather and translate customer feedback into actionable insights, helping to drive continuous improvements in our products and services.
  • Documentation and Knowledge Management: Create and maintain detailed documentation, FAQs, how-to guides, and updates for our knowledge base to empower customers and reduce support queries.
  • Collaborative Problem-Solving: Work closely with the Product Owner and other departments to optimize our platform based on user feedback, ensuring we deliver the best possible experience to our users.

This is You:
  • Care about the customer view and strive for excellence.
  • Fluent in English; additional fluency in German, French, or other languages is a plus.
  • Tech-savvy and tech-minded with a good sense of humor.
  • Experienced with SaaS companies, Technical Support, CRMs, and Ticket Management Systems.
  • Comfortable in a startup environment and capable of working fully autonomously.


Technical Expertise:
  • Experience:
    • 2-3 years of experience with Joomla CRM development, or similar experience.
    • 1-3 years in building SaaS applications.
    • Other Open Source experience is a plus.
  • Adaptability:
    • Quickly adapt to new technologies and solve problems efficiently.
  • Programming Languages:
    • PHP (preferably Yii), JavaScript (preferably React).
  • Other Technologies:
    • Git Flow, CI, Docker, unit-testing, JavaScript frameworks, Bootstrap, Twig, jQuery.


Competency:
  • Knowledge of SaaS products, membership, and billing.
  • Understanding of relevant legal principles.
  • Skills in moderation, problem analysis, process design, and project management.
  • Proficient in troubleshooting and resolving technical issues.


LimeSurvey

The task ahead is varied, interesting, and challenging. You will work in a startup environment. You will have the chance to work with a growing friendly international team with a flat hierarchy. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hoursโ€”remote, from home, or in the office if youโ€™re near our headquarters in Hamburg. We provide a competitive salary package based on the cost of living, including paid vacation, local public holidays, paid sick leave, and parental leave, along with employment and contractor options.
Please mention the word FRIENDLY when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$40,000 — $70,000/year

How do you apply?

https://careers.limesurvey.org/jobs/Careers/38813000004968005/Technical-Support-Engineer-Developer?source=CareerSite

Be sure to mention the magic word **IAMLIME** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.



Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

๐ŸŽˆ verified closed

Decentralized Masters


๐ŸŒ Worldwide
๐Ÿ’ฐ $70k - $120k

Teaching

 

Crypto

Decentralized Masters

decentralizedmasters.com

๐Ÿ‘€ 22,411 views

โœ… 1,453 applied (6%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Decentralized Masters and want to re-open this job? Use the edit link in the email when you posted the job!


What is Decentralized Masters?


Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.


Decentralized Masters has now grown to 60+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024.


Check us out here:

https://www.decen-masters.com/ย 

https://www.trustpilot.com/review/decentralizedmasters.comย 

https://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816


What will you be doing?

Decentralized Masters is hiring a DeFi Analyst and Educator for long term employment who has an obsession with customer success, is eager to take massive action and lead. This is a ground floor opportunity at a DeFi educational platform. You will be working directly with the Director of Education, Product Manager and other analysts/mentors on a daily basis.


  • Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students
  • Take responsibility, support and track the success of approximately 400 students per 6 months
  • Explain complex DeFi and crypto concepts in a ELI5 manner
  • Create research reports of various crypto projects
  • Share your knowledge of DeFi and crypto projects with the community
  • Write 2 short articles per week about DeFi, tools, projects, ecosystems and news
  • Take 1on1 calls with customers to help them learn and succeed in DeFi
  • Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities

What will you bring?

    • Must be able to work EST time zone.
    • Experience leading education initiatives, programs, etc.
    • Experience in fast paced environments
    • Strong exposure in the DeFi community and social media presence
    • Must be a user of DeFi
    • Comprehensive understanding of the crypto/blockchain space
    • Excellent interpersonal skills
    • Excellent emotional intelligence
    • Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
    • Extreme open-mindedness to new ideas with a mindset of continuous learning

What do we offer you?

    • Competitive salary package - $70-120k based on your qualifications and experience
    • Ability to earn commissions - no ceiling to your earning potential
    • Full time/40 hours a week
    • Unlimited PTO
    • Flexible work schedule
    • Team off-sites
    • Young & dynamic culture with team members across 15+ countries
    • Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!
Please mention the word IMMENSE when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$70,000 — $120,000/year

Benefits

๐ŸŒŽ Distributed team

๐Ÿ– Unlimited vacation

๐Ÿ– Paid time off

๐Ÿ” Company retreats

๐Ÿฅง Pay in crypto

๐Ÿšซ No politics at work

๐ŸŽ… We hire old (and young)

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified closed

Tutor Job


๐Ÿ’ฐ $30k - $40k
โฐ Part time

English

 

Teaching

English Teacher

Other

Entry-Level

No Experience

Tutor Job

tutorjob.org

๐Ÿ‘€ 22,934 views

โœ… 867 applied (4%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Tutor Job and want to re-open this job? Use the edit link in the email when you posted the job!


Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

ย 

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

-ย  Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

ย 

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and diverse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

ย 

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

ย 

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Please mention the word BETTER when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$30,000 — $40,000/year

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified closed

Tutor Job


๐Ÿ’ฐ $30k - $40k
โฐ Part time

English

 

Teaching

English Teacher

Entry-Level

No Experience

Other

Tutor Job

tutorjob.org

๐Ÿ‘€ 22,298 views

โœ… 821 applied (4%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. Work for Tutor Job and want to re-open this job? Use the edit link in the email when you posted the job!


Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!


Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

ย 

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

- Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

ย 

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and diverse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

ย 

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Please mention the word LAWFULLY when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$30,000 — $40,000/year

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified

Aula


๐Ÿ’ฐ $40k - $70k

Senior

 

Non Tech

Mobile

SaaS

Aula

aula.education

Apply now

๐Ÿ‘€ 8,639 views

โœ… 829 applied (10%)

Share this job:
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Also hiring:

Aula is hiring a

Remote Senior Customer Support Specialist

### Senior Customer Support Specialist\n\nCustomer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinars\n\nCustomer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\n\n\n**TL;DR**\n\n* Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone\n* Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our usersโ€™ expectations to maintain our CSAT above 94%.\n* Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for resolution/workarounds independently.\n* Coach and educate users via live training to encourage platform engagement\n\n**Outcomes**\n\n* Efficiently unblock technical/non-technical partners via our support live channels maintaining our high partner satisfaction\n* Guide educators and learners on their Aula journey delivering live trainings, and also contributing in our help centre\n* Be the strategic voice of Product Support working on cross-functional projects to maximise Educator Love\n* Be a part of a high-performing and inclusive team that values autonomy.\n* Work with your teammates to set high goals โ€” and celebrate success when we hit them.\n* Contribute to building a collaborative, productive and friendly remote workplace\n\n\n**About you**\n\nA technical aptitude for, and experience troubleshooting web applications and mobile applications in a Saas environment.\nPrevious experience (4+ years) in a customer support or customer success role with a demonstrable history of regularly exceeding targets.\nExperience creating and delivering training/help centre documentation\nUsed Zendesk before.\nWorked closely with product development teams.\nExcellent problem solving and analytical skills with great attention to detail.\nExcellent written and verbal communication skills in English.\nThe ability to multitask and keep up with a fast-paced start-up environment.\n\n**About Aula**\n\nOur virtues are what makes Aula as an organisation unique.\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: weโ€™re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.\nWe judge our virtues by what we do, not what we say.\n\nOur virtues are\n๐Ÿš€ Silly Ambitious\n\n๐Ÿ” Uncomfortably Focused\n\n๐Ÿ—ฃ Transparent by Default\n\n\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. Itโ€™s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nPlease mention the words **CLAIM BALL FILM** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $70,000/year\n \n\n#Location\nUS Remote - EST Timezone
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

verified

BuddyBoss

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

๐ŸŒ Worldwide
๐Ÿ’ฐ $40k - $60k

Executive

 

Video

Mobile

Lead

Content

Marketing

SaaS

BuddyBoss is hiring a

Remote Customer Success Manager

We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBossโ€™s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBossโ€™s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBossโ€™s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\nPlease mention the words **COMMON POSSIBLE PANIC** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide
# How do you apply?\n\nApply on our Website
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

verified closed

Aula

 This job is getting a high amount of applications right now (10% of viewers clicked Apply)

๐Ÿ’ฐ $70k - $80k

Design

 

Executive

Students

Leader

Lead

Operations

Aula

aula.education

๐Ÿ‘€ 5,102 views

โœ… 521 applied (10%)

Share this job:
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Also hiring:

This job post is closed and the position is probably filled. Please do not apply. Work for Aula and want to re-open this job? Use the edit link in the email when you posted the job!


**Manage a team of learning design coaches, helping educators make learning experiences more engaging.**\n\nJoin our Learning Design Team as our next Learning Design Team Lead and help build learning experiences that educators and students love. You will join our fast growing team to manage Learning design coaches and our design services. Our teamโ€™s core focus is helping educators use Aula and design unbelievable learning experiences.\n\n**Aula is the Learning Experience Platform (LXP) for higher education.**\n\nWe are building a community-first product that brings together students and educators in a digital environment to interact and collaborate.\n\nAs an organisation we are remote first, asynchronous by default. This role however is predominantly working with UK clients so we would like you to be in a GMT +/-3 time zone.\n\nThis role is a 6 month FTC paid ยฃ190 - ยฃ230 day rate..\n\n**You will**\n\nEnsure all modules allocated to your squad are delivered on time and in full\nMonitor Learning design coach outcomes and ensure it meets the minimum quality bar\nWork with the Learning Operations team to develop robust and efficient processes & metrics to ensure efficient and effective delivery\n\n**About the team**\n\nOur Learning Designer team builds learning experiences that educators and students love.\n\nOur virtues are what makes Aula as an organisation unique.\n\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: weโ€™re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale. We judge our virtues by what we do, not what we say.\n\nOur virtues are\n\n๐Ÿš€ Silly Ambitious\n\n๐Ÿ” Uncomfortably Focused\n\n๐Ÿ—ฃ Transparent by Default\n\n\n**What you need to do the Job**\n\nThe most important thing about you is that you are curious and care deeply about managing a team that delivers a great service. You are transparent, considerate and ready to work hard to further our mission. You will be very comfortable in using metrics and dashboards.\n\nWeโ€™re looking for a People Leader with Learning Design exposure.\n\n**Must haves**\n\n* Data-driven Line-management Experience (monitor output and performance of a team)\n* People Leader (cares about people)\n* Process Builder (Can build scalable effective process)\n* Coach ( Can motivate people and train people)\n* Communicator ( internal stakeholders and external )\n\n**Nice to haves**\n\n* Learning design understanding\n* Understanding of Higher Education\n* Customer management\n\nYou approach everything you do proactively and methodically and are always looking for ways to improve and innovate. You understand that this is a small team in a startup that is scaling and are excited to contribute to the Aula story.\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. Itโ€™s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nPlease mention the words **CLARIFY HOLD BETRAY** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $70,000 — $80,000/year\n
\n\n#Benefits\n โฐ Async\n\n
\n\n#Location\nGMT restricted -+ 3 hours
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified

Highstreet Mobile


๐Ÿ‡ช๐Ÿ‡บ Europe
๐Ÿ’ฐ $0k - $0k

Mobile

 

SaaS

 

Ecommerce

Executive

English

API

Lead

E-Commerce

Highstreet Mobile

highstreetmobile.com

Apply now

๐Ÿ‘€ 6,645 views

โœ… 543 applied (8%)

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Highstreet Mobile is hiring a

Remote Technical Customer Success Manager

At Highstreet it is our mission to deliver the worldโ€™s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customerโ€™s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYouโ€™re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you donโ€™t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects youโ€™d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\nPlease mention the words **SAFE FATAL EXCESS** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $55 — $60/year\n \n\n#Location\nEurope
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

verified closed

Aula


CST +/- 2 hours
๐Ÿ’ฐ $64k - $73k

Senior

 

SaaS

Executive

Teach

Teaching

Students

Mobile

Content

Operations

Aula

aula.education

๐Ÿ‘€ 20,756 views

โœ… 338 applied (2%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Aula and want to re-open this job? Use the edit link in the email when you posted the job!


# **The short version โณ**\n\n**Mission:**ย Be a key, strategic member of our Product Support Team, and deliver ***"Educator love"*** by a thorough understanding of Aula, the platform and our partners (a community of 50k+).\n\n**Why:**ย Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and making every student feel a part of their classroom.\n\n**Who:**ย You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.\n\n## What is [Aula](https://aula.education)? ๐Ÿ\n\nAula is a remote-first 30-person education startup building a learning experience platform.\n\nOur mission is to make engaging teaching and learning the norm.\n\nWe work with institutions like Coventry University and Glasgow University.\n\nThink of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.\n\nRead more here:\n\n[This is Aula](http://www.notion.so/This-is-Aula-b8f80a8dd77e47858010b8a6ea553ca2)\n\n## ๐Ÿ› The Role: Senior Product Support\n\n\nAs a strategic member of our Product Support Team, ***you'll ensure the highest level of support to the Aula partner community***. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\nBy developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement. \n\nWe are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!\n\n- We on average ***solve 500 tickets per day, with a median 30-minute first-reply time and 2 hour resolution time***.\n- Recently, we discovered an issue that wasn't directly our fault around student enrollment. We put together a new way to fix it, and in less than a week had fixed over 2000 enrollment issues so that students weren't blocked from learning.\n\nThis is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.\n\n***In this role, you will;***\n\n- Communicate best practices ensuring our usersโ€™ needs are met using the Aula platform to improve user satisfaction.\n- Ensure all users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing support with the highest level of quality to exceed our usersโ€™ expectations taking a minimum of 30 tickets/day whilst maintaining CSAT above 94%.\n- Coach other team members on quality to constantly exceed personal and team goals.\n- Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.\n- Coach and educate users via training to encourage engagement.\n- Make specific recommendations to significantly reduce ticket volume.\n- Change the operations of other teams through feedback and escalation of issues.\n- Provide input on processes to drive efficiencies (automation, content etc.)\n- Run and communicate small cupcakes to improve team effectiveness.\n\n# **Weโ€™d love to hear from you ifโ€ฆ ๐Ÿ”**\n\nYou have\n\n- A **technical aptitude** for, and experience troubleshooting web applications and mobile applications in a Saas environment. (It would be great if you had a basic understanding of APIs)\n- Previous experience (4+ years) in a technical support/customer support role.\n- A demonstrable history of regularly exceeding targets.\n- Experience creating and delivering training.\n- Used Zendesk before.\n- Worked closely with product teams.\n- Excellent problem solving and analytical skills with great attention to detail.\n- Excellent written and verbal communication skills in English.\n- The ability to multitask and keep up with a fast-paced start-up environment.\n\nYou\n\n- Appreciate the value of diverse and inclusive teams.\n- Thrive in caring and direct feedback environments.\n- Like to improve your process as much as you like to improve your product.\n- Respond positively to change, demonstrating flexibility in shifting priorities with seasonality (and sometimes with weekend work)\n- Like to think outside of the box to continuously improve the way we work. \n\nPlease mention the words **BECOME DISCOVER FLY** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $64,000 — $73,000/year\n \n\n#Location\nCST +/- 2 hours
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Files.com


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $80k - $120k*

Engineer

 

Content

This job post is closed and the position is probably filled. Please do not apply. Work for Files.com and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 404 3 years ago


\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Engineer and Customer Support jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified

LEARNCUBE


The Americas
๐Ÿ’ฐ $60k - $120k*

Sales

 

Executive

Bus Developer

Go

Full-Time

LEARNCUBE

learncube.com

Apply now

๐Ÿ‘€ 4,467 views

โœ… 256 applied (6%)

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LEARNCUBE is hiring a

Remote BUSINESS DEVELOPMENT MANAGER (REMOTE)

**Are you looking for an exciting, fulfilling and fun role with a fast-growing edtech company?**\n\nLearnCube, and millions of learners across the world, need you now. LearnCube is a virtual classroom software startup that is on a mission to transform live online education. Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor, to some of the worldโ€™s largest tutoring companies succeed online. We also have a special strength in online language education, where we work with iconic language education companies like Babbel. \n\nWeโ€™re a 6-year-old company based in London but have a vibrant โ€œremote-firstโ€ culture with people from New Zealand, Australia, United Kingdom, South Africa and many more.\n\nAs the North American Business Development Manager for LearnCube, you will be working with an all-star team, building new business relationships with the kinds of customers that youโ€™d actually be happy to know as friends, and proudly selling an extraordinary education solution that the world needs more than ever. \n\nYouโ€™ll have much more opportunity to learn and grow professionally and contribute to the company culture with LearnCube, than you would being another cog in a big tech corporate machine. In fact, youโ€™ll be working closely with CEO and Sales Director. \n\nTalking about culture, we offer a supportive, safe and fun work environment. Whatever gender, race, sexuality, nationality, religion, education, languages or quirks you have (or donโ€™t), we donโ€™t mind. Just bring strong values of honesty, trust, grit, motivation, and energy. \n\nYou will be expected to spark new business opportunities, particularly with owners of tutoring companies based in western and central parts of the United States. However, we hope you can grow into our regional sales director over time where youโ€™ll be co-creating sales systems and nurturing a healthy, high-performing, positive sales team & culture. \n\n**What youโ€™ll get from LearnCube:**\n* Full-time work, initially as a 3-month fixed term contract (remote position)\n* Base salary with an exciting bonus structure based on performance\n* Note that if the contract goes well:\n* We can discuss a full-time contract.\n* Path towards promotion to Sales Director of North America \n\nPerks would include: \n* Freedom to live where ever you like so long as you have reliable, fast internet and a permanent residence located in the Americas\n* 1 x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe (I think this might need to wait for the dust to settle a little post-COVID)\n* Weโ€™ll provide a monthly contribution towards your favourite local co-working space\n* Significant professional development opportunities\n* Opportunity to go to conferences\n* Ohโ€ฆ and youโ€™ll feel much more motivated knowing youโ€™re changing the world for the better; improving both the access to and quality of education across the world.\n\n# Responsibilities\n * Outbound sales\n* Inbound sales\n* Key account management\n* Product demonstrations via LearnCube classroom \n\n# Requirements\n**Guiding criteria for the successful candidate:**\n* Ambitious, energetic, honest, humble and motivated by the mission\n* 3+ years of remote outbound sales experience \n* Strong experience in sales (ideally in education & technology)\n* Some experience with academic tutoring\n* Excellent communicator (spoken and written)\n* Show initiative and not shy from taking on responsibility and projects\n* Interest or ability to speak a second language (Mandarin, German, Arabic, Spanish & French are all especially helpful)\n* Ability to adapt and grow (startup life isnโ€™t a straight line)\n* Able to meet (virtually) with your team in Europe a few times a week for support, training and fun.\n\nHowever, we do have some non-negotiablesโ€ฆ\n\n**LearnCube non-negotiables**\n* Are you a team player and good person? We have a strict no d--khead policy.\n* Do you have a passion for education?\n* Are you fluent in spoken and written English? Note, you donโ€™t have to be a perfect native speaker...in fact, thatโ€™s sometimes a positive :)\n* Do you already share our values: honesty, trust, grit, motivation, and energy?\n* Can you demonstrate strong skills in outbound sales - col calling, emailing and tracking down a deal?\n* Can you provide evidence of at least 6-12 months of experience working at least 20 hours a week remotely? \n \nAside from the non-negotiables, please donโ€™t worry if you canโ€™t check absolutely every criteria above (youโ€™re probably more awesome than you think).\n \n\nPlease mention the words **LADY PURSE SOCIAL** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support, Executive, Bus Developer and Education jobs that are similar:\n\n $60,000 — $120,000/year\n \n\n#Location\nThe Americas
# How do you apply?\n\nI know some will try but this isnโ€™t a challenge on how to connect to the CEO or LearnCube staff, please follow the form process. Applicants who do not, will be ignored.
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

closed

Hypothesis.is


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $70k - $110k*

Engineer

 

Students

UX

Sales

Educational

This job post is closed and the position is probably filled. Please do not apply. Work for Hypothesis.is and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 404 3 years ago


\nLocation: Remote with preference given to candidates between UTC+2 and UTC-8\n\nSummary\n\nHypothesis is seeking a Customer Support Engineer to join our growing support and success team. You’ll help us address the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that supports deep reading and social discussion in distance learning environments. This key customer-facing role is responsible for user support, support engineering, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.\n\nTo be successful in this position, the individual must be a self-starter with an entrepreneurial mindset and a team-player attitude who has a proven track record in managing customer facing software implementation projects while also sharing in our larger vision of a world where annotation is as common as comments, but more useful and engaging.\n\nAbout the role\n\nIn this role, you will work with other members of the support and success team to help individuals and institutions using Hypothesis technologies, ensuring they have the best experience possible from initial demo, through implementation, product updates, and subscription renewal, contributing to the company’s overall sales cycle and client success processes.\n\nThis includes, but is not limited to:\n\n\n* Providing direct end-user support.\n\n* Assisting partners with implementation and ongoing technical questions.\n\n* Maintaining effective communications with people that need help with Hypothesis from first contact to successful resolution.\n\n* Hosting product demonstrations.\n\n* Guiding partners through the technical implementation process.\n\n* Troubleshooting and identifying solutions to issues reported by Hypothesis users and partner organizations.\n\n* Engaging deeply and directly with Hypothesis technologies to investigate and resolve issues working with Product Delivery team members, including making contributions to code, UX design, tests, and documentation.\n\n* Co-stewarding our knowledge base and other guidance to help expand internal and external knowledge of Hypothesis technologies and practices.\n\n* Working with a multi-functional team and communicating proactively to resolve issues.\n\n* Working with our Sales and Success teams to support Hypothesis implementations, onboarding, and expanded use.\n\n* Gathering statistics and helping identify priorities for product and service improvements based on end user issues and experience.\n\n\n\n\nThis role reports to the Vice President, Education.\n\nAbout you\n\nYou take great satisfaction in working with customers to find what they want, create solutions and ensure success. You are tenacious and resilient in achieving your goals and objectives.\n\nSkills and experience you possess:\n\n\n* Familiarity with Learning Management Systems, the Learning Tools Interoperability and other relevant standards, as well as other ed-tech platforms and tools\n\n* Solid basic knowledge of software development. Proficiency is not required\n\n* Tech-savvy: able to speak to customers clearly and concisely about our product’s features and benefits\n\n* Previous experience in education, whether at an educational institution, education publisher, or ed-tech company\n\n* Previous experience in a customer-facing role\n\n* Excellent communication skills\n\n* Effective project management skills\n\n\n\n\nYou will be successful at Hypothesis if you:\n\n\n* Are tenacious, self-directed, and highly motivated\n\n* Are committed to excellence and improvement\n\n* Are easy to get along with\n\n* Have previous remote work experience\n\n* Have strong time management and communication skills\n\n* Have strong problem-solving skills\n\n* Can communicate clearly and effectively with colleagues (especially important in a remote organization)\n\n* Have an approach to your work that allows for growth and change\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Education and Sales jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Files.com


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $80k - $120k*

Engineer

 

Content

This job post is closed and the position is probably filled. Please do not apply. Work for Files.com and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 404 3 years ago


\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Engineer and Customer Support jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

CommentSold

 This job is getting a high amount of applications right now (10% of viewers clicked Apply)

๐ŸŒ Probably worldwide
๐Ÿ’ฐ $70k - $120k*

Engineer

 

HTML

Engineering

Linux

CommentSold

๐Ÿ‘€ 5,386 views

โœ… 556 applied (10%)

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This job post is closed and the position is probably filled. Please do not apply. Work for CommentSold and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 404 3 years ago


\nSUPPORT ENGINEER\n\nOur Customer Support team is our frontline view into product usage, documenting and communicating improvement opportunities to the Engineering team. We’re looking for an engineer to join our Internal Development organization, acting as an intermediary between Support and Engineering to resolve technical issues efficiently in the product. This person will live between the customer and product, triaging customer feedback and doing the engineering work to debug and fix immediate issues in the platform. \n\nThis position is critical for our real time platform success, and folks that would succeed here have an incredible motivation to help people. If the work requires the core engineering team’s experience, our Support Engineer will collaborate and provide insight to the core issues and suggested solutions. \n\n\n\nIn this role, you will \n\n\n* Monitor our #emergencies channel in Slack, keeping an eye on needs for technical resolutions to customer issues \n\n* Debug platform issues as they arise, gathering the resources you need from engineering to accomplish tasks or escalate needs that require different engineering knowledge\n\n* Work within our Internal Development team to optimize tools needed to view and resolve issues between Support and Engineering\n\n* Always be problem solving - when you’re stuck, you will confidently find solutions independently\n\n* Work within verbose logging to recreate bugs or find what’s happening for a specific user or Shop\n\n* Communicate and work mostly with non-technical users and members of the team - this person loves working collaboratively across teams to find well-informed solutions\n\n* Gain intimate knowledge of how our platform functions under the hood, and learn a lot about product development along the way \n\n\n\n\nIf you’re right for this role, you \n\n\n* Love helping people to your core - you thrive on wins for folks in need \n\n* Have PHP/Laravel 5.4+ experience \n\n* Have experience with basic HTML and CSS \n\n* Have familiarity with APIs \n\n* Might have basic Linux experience - not required but certainly helpful \n\n* Know how to investigate log files and kick off solutions \n\n* Invest a lot into your continuing education -- you have a list of go-to development learning resources, and probably have some side projects under your belt\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Education, HTML and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Files.com

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

๐ŸŒ Probably worldwide
๐Ÿ’ฐ $80k - $120k*

Engineer

 

Content

Files.com

๐Ÿ‘€ 2,945 views

โœ… 335 applied (11%)

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\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Engineer and Customer Support jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
verified closed

Wisr


๐Ÿ’ฐ $50k - $90k*

Non Tech

Health

Wisr

wisr.io

๐Ÿ‘€ 8,224 views

โœ… 18 applied (0%)

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Role: Customer Success Associate\nCompany: Wisr\nLocation: Cleveland, OH or Remote\nMinimum Experience Level: 2 years\nSalary: $40,000\n\nWho We Are\nWisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support.\nWe are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion. \n\n\nPerks and Benefits \nโ€ข Competitive salary\nโ€ข Fully remote with home office, internet, and co-working stipends\nโ€ข 100% employee health insurance coverage; 25% dependent coverage\nโ€ข 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave\nโ€ข Stock options\nโ€ข Flexible spending account (FSA)\n\n\n# Responsibilities\n What Youโ€™ll Do\nโ€ข Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal\nโ€ข Manage the technical and project portions of onboarding new customers\nโ€ข Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions\nโ€ข Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly\nโ€ข Create customer enablement materials such as articles, tutorial videos, webinars, and more\nโ€ข Act as a channel for customer feedback as they present their goals and needs to improve Wisr\nโ€ข Perform onsite or webinar-based training for customers, as needed\nโ€ข Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success\nโ€ข Be a strong advocate for your customers in higher education \n\n# Requirements\n\nWhat Youโ€™ll Bring to the Role:\nโ€ข 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration\nโ€ข Strong and polished communication skills, including written and the ability to present trainings\nโ€ข Self-motivation, proactive team player with remote experience preferred\nโ€ข Technical apptitude with SaaS and office suite products\nโ€ข Ability to manage multiple tasks and projects\nโ€ข Bachelorโ€™s Degree or higher \n\nPlease mention the words **RELIEF FOLLOW RAISE** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Customer Support and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n \n\n#Location\nUnited States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Aula Education

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

๐ŸŒ Worldwide
๐Ÿ’ฐ $50k - $90k*

Non Tech

Students

Aula Education

๐Ÿ‘€ 13,423 views

โœ… 1,516 applied (11%)

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## The short version โณ\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Hereโ€™s a snapshot of what youโ€™ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### Weโ€™d love to hear from you ifโ€ฆ ๐Ÿ”\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYouโ€™ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\nPlease mention the words **IDLE DESPAIR CONCERT** when applying to show you read the job post completely (#RMTguMjIwLjQ0LjE3). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Customer Support and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n \n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Dropsource


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $120k*

Developer

 

English

Mobile

Telecommuting

This job post is closed and the position is probably filled. Please do not apply. Work for Dropsource and want to re-open this job? Use the edit link in the email when you posted the job!


\nOPPORTUNITY\n\nDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.\n\nWHAT YOU’LL DO\n\nYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.\n\nYour responsibilities will include:\n\n\n* Respond to support requests via live chat, forum, email, calls\n\n* Manage support via a variety of channels, prioritizing effectively between issue and customer types\n\n* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform\n\n* Drive support strategy within the team\n\n* Liaise with developers to report and follow up on bugs/issues\n\n* Liaise with other team members to contribute to product, marketing, and education initiatives\n\n* Analyze and report on user feedback\n\n* Advocate for the user perspective, proactively flagging up potential issues\n\n* Help with enterprise client support\n\n* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation\n\n\n\n\nRequirements and Qualifications\n\nThe ideal candidate will meet the following requirements:\n\n\n* Experience delivering technical support\n\n* Ideally you’ve supported users on a developer product\n\n* You’re a problem solver and facilitator, motivated to help people build their projects\n\n* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction\n\n* Understanding of software development concepts and willingness to learn\n\n* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required\n\n* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others\n\n* Familiarity with mobile development concepts is a plus\n\n* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help\n\n* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it\n\n* You enjoy developing constructive relationships with a community of users\n\n* Able to thrive within a fast moving startup environment including people in different locations\n\n* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language\n\n\n\n\nDropsource Offers\n\nDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.\n\nDROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Developer, Digital Nomad, English, Education, Mobile and Telecommuting jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Vium


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $70k - $100k*

Teaching

 

Microsoft

Travel

Go

This job post is closed and the position is probably filled. Please do not apply. Work for Vium and want to re-open this job? Use the edit link in the email when you posted the job!


\nAbout Us:\n\nWant to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.\n\nThe role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  \n\nPrimary Responsibilities:\n\n\n* Conduct on-site technical training with partners, customers, and end-users.\n\n* Provide technical support to customers, and review and solve technical issues.\n\n* Install/implement/configure upgrades and complete solutions onsite.\n\n* Troubleshoot various issues to provide satisfactory solutions.\n\n* Respond to telephone calls and emails for technical support.\n\n* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.\n\n* Proven ability to work independently and to complete tasks despite ambiguity.\n\n* Extensive travel required – estimated at 75 percent+\n\n\n\n\nCustomer Service Requirements: \n\n\n* Above average written and verbal communication and management skills.\n\n* Excellent interpersonal skills to effectively communicate with all customers and end users.\n\n* Superb organization skills.\n\n* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.\n\n\n\n\nTechnical Requirements:\n\n\n* Familiarity with standard networking concepts, practices, and procedures.\n\n* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.\n\n* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).\n\n* Familiar with a variety of the field's concepts, practices, and procedures.\n\n\n\n\nEducation and Training:\n\n\n* Successful completion of an undergraduate university degree or an IT/business program.\n\n* Accredited certifications are an asset.\n\n\n\n\n\nMore About Our Culture:\n\nWe’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! \n\nWe:\n\n\n* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations\n\n* Have an attitude of shared responsibility and value building quality into the development process.\n\n* Have a wide range of interests, which is why we’re in this company in the first place.\n\n* Are focused on results more than hours-in-a-chair-at-the-office.\n\n* Have great values and sense of community, while encouraging growth.\n\n* Love what we do and love being part of a team that rewards trying new things.\n\n\n\n\nWhat We Offer:\n\n\n* Good salaries and benefits. Who doesn’t want that?\n\n* Stock options\n\n* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)\n\n* Flexible work hours and Friday demo days/happy hours\n\n* Relaxed office in San Mateo with a casual environment\n\n* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  \n\n\n\n\nOur corporate office is in San Mateo and the remote-controlled lab is in the South Bay. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, Education, Customer Support, Microsoft and Travel jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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