At Highstreet Mobile, our mission is to deliver the world’s best shopping experience with beautifully designed apps for global fashion and lifestyle brands. We’re currently serving over 30 apps for Android and iOS and support most of the biggest e-commerce platforms.\n\nWe are looking for an experienced Ruby developer to join our backend team. In this team, you will be working on the beating heart of our product, the Highstreet API. All code is written with a platform mindset: it should allow for customer-specific tailoring while offering a consistently great end-user experience. \n\nYou’ll join a team currently consisting of two experienced developers and a lead, so there’s plenty of room to make an impact: write quality code, have it undergo code review, ship it to production, track app reliability, and help others to do the same. \n\nAlthough we still have a great office in Utrecht, The Netherlands, we’ve transitioned to becoming a remote-first company since the beginning of 2020. While a large part of our team is based in the Netherlands, we’ve got people working for us from all over Europe: we’re eight different nationalities, living in nine countries. And we put a lot of effort into making everyone feel at home. It’s up to you from where you’ll join us.\n\n# Our tech stack, how we work, and what you’ll work on\nThe Highstreet API is a REST-API written in Ruby using the Sinatra web framework, with a few outpost services written in Go. Because we integrate with many external services, we’re using Redis and Cassandra for our caching needs. We write our tests (mostly unit) in Minitest. Everything is deployed using Kubernetes on Google Cloud Platform. We’re using Terraform to automate most of our infrastructure build-up and tear-down. \n\nFor this role, you must have experience building RESTful APIs and know what it’s like to create a service that interacts with many third-party systems. Prior experience with Go, Kubernetes, and/or Terraform is not required, and we will make sure there will be plenty of time to learn this when you need it.\n\nLast year we started to use the Shape-Up methodology to develop our products. In short, this means you’ll work in a largely autonomous team together with mobile developers and designers in six-week cycles for focused work, followed by a two-week cooldown period which can be used to work on whatever you want. Because we work remotely, we have few recurring meetings, and instead, often communicate asynchronously. Of course, when we think it’s more efficient, we sometimes pull a few people together to discuss stuff in a call. (We like Tuple and Around.)\n\n## In your first month\n* Get up to speed with our tech stack and current projects\n* Meet everyone from design to sales to support to learn about their areas of expertise\n* Work on a small-batch project and have some code shipped to production\n\n## In your first 3 months\n* Feel comfortable in most of the essential parts of our backend codebase\n* Work autonomously on one or more big-batch projects\n* Review code by team members\n\n## Within your first 12 months\n* Know all the details of the backend codebase and how all parts interact with each other \n* Work together with our mobile developers on an RFC outlining a new API endpoint for our apps to use\n* Help set the technical direction of our platform to maintain scalability with more customers and more e-commerce platforms supported\n\n# Who are you?\n* You are a mid-level/senior developer, preferably experienced in Ruby\n* You have at least 3 years of professional experience in designing and building RESTful API’s\n* You like to take pride in the things you build\n* You have attention to detail: you write tests, think of edge-cases, and do not expect external services to always behave as documented\n* You enjoy learning new things and aren’t afraid to experiment and fail\n* You have really good writing skills\n\n# Benefits\n* Flourish in a culture of trust, ownership, and standard of excellence\n* Work remotely whenever you want\n* Possibility to work from our HQ at the heart of Utrecht (where delicious lunches are provided daily and we’ve got weekly team drinks on Friday)\n* Ability to work anywhere between 32-40 hours/week, on a flexible schedule\n* 25 vacation days + 5 flex days\n* Competitive compensation package based on skills and experience.\n* Parental leave (2 weeks paid leave for partners)\n* We pay 70% of your pension plan\n* Yearly get-together, either by bringing all team members to a special destination or by flying remote team members to Utrecht (when this is possible again, of course)\n* You’ll be employed directly at Highstreet or through long-term contracting based on your location and personal preferences\n\n# Why you’ll love working with us\nWe are proud of our fantastic product and believe it has lots of potential. We are growing fast and have fun while building our platform and company. We try to foster a progressive and innovative environment with a lot of freedom and flexibility and give people a lot of trust and responsibility. Join us if you value a company where you can be yourself, work in a small team without corporate structures, and can contribute to a progressive working environment for everyone. \n\nPlease mention the words **SOLID NASTY GUARD** when applying to show you read the job post completely (#RMy4xNS4yMzEuMTk5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $90,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nEU only

At Highstreet it is our mission to deliver the world’s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customer’s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYou’re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you don’t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects you’d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\nPlease mention the words **SAFE FATAL EXCESS** when applying to show you read the job post completely (#RMy4xNS4yMzEuMTk5). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $55 — $60/year\n \n\n#Location\nEurope