**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\nWe offer $100K as US contractor (or local average + 20% premium) and profit sharing for this position.\n\n**Customer Success Engineer**\n\nWe are looking for a Customer Success Engineer who will support our customers.\n\nThis position requires someone who loves working with people, social and cares about the results.\n\nSuccessful candidate(s) will be interacting with customers and answering their questions about our products via Intercom and Email, helping our users solving their problems, following up with users about their problems and offering solutions, invoicing and account management, enterprise sales and writing blog posts about mostly asked questions and similar topics, improving knowledge base and interact closely with engineering team.\n\nWe expect you to have experience in a customer facing role for at least 1 year, experience in at least one programming language (Ruby, Python, JavaScript or any other), knowledge about APIs, SaaS, B2B, HTTP or willingness to learn and being familiar with any of the following fields is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones.\n \n\nPlease mention the word **RIGHTEOUS** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $100,000/year\n
\n\n#Benefits\n ⏰ Async\n\n💰 Profit sharing\n\n
\n\n#Location\nUSA or Europe Timezones

**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\n**Sales Engineer**\n\nWe are looking for a Sales Engineer who will accelerate our customer growth.\n\nThis position requires someone who is social, loves working with customers and cares about the results.\n\nSuccessful candidate(s) will demo our products for various different needs of our customers, show in-depth knowledge of the product and ability to offer different solutions to customer questions, always be ready to do more than needed, work with Engineering & Customer Success Teams to improve products, make sure that API Documentation is always clear to customers and make necessary changes to it and provide technical support to customers during implementation.\n\nWe expect you to have experience in a customer facing role for 1-2 years, be proficient in at least one programming language (Ruby, Python, JavaScript or any other), be comfortable with writing queries for MongoDB or open to learning and knowledge with any of the following industries is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones. \n\nPlease mention the word **PLEASANTLY** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $90,000/year\n
\n\n#Benefits\n ⏰ Async\n\n💰 Profit sharing\n\n
\n\n#Location\nUSA or Europe TimeZones

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.\n\nAs our company's first full-time support manager, you will be responsible for designing & building support processes together with the founding team. \n\nYou will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.\n\n\n**Why You Should Apply**\n\n- We are 100% bootstrapped - you enjoy low hierarchies & appreciate direct communication with the founders\n- You want complete control over your development and working environment. \n- You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you want\n- You understand how essential clear, consistent communication is when working remotely -- ambiguity makes you uncomfortable\n\n**Skills You Should Have**\n\n- Good oral and written communication skills\n- Strong technical knowledge in networking systems\n- Strong analytical skills\n- Ability to prioritize and manage tasks.\n- Excellent time management and problem-solving skills.\n- Exceptional customer service skills\n\n**What You Can Expect From Us**\n\n- A competitive salary\n- Flexible and fair working hours\n- Calm and asynchronous company environment\n- Focus on deep work instead of meetings\n- Extensive onboarding to your new work environment\n- Opportunity for performance-based bonuses and salary increases\n- A healthy level of autonomy; We will provide consistency in expectations and support.\n- Transparent, direct and clear communication\n\n \n\nPlease mention the word **STRAIGHTEN** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

ORCID is seeking an experienced and enthusiastic professional for the position of **QA Automation Engineer**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n**The Role**\n\nORCID is seeking an enthusiastic and motivated QA Automation Engineer to join our development team, working alongside our QA Lead to take our processes and practices to the next level and achieve extensive end-to-end test coverage across our systems. The role is mainly focussed on automated testing, but will cover the full QA function including some manual QA, documentation, training of staff members and tier 2 support. Our web applications use Angular on the frontend, Java for the backend, with Postgres and MongoDB databases.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.\n\n**Responsibilities**\n\nTest Automation\n\n-Write automated tests that drive web-based UIs and APIs\n\n-Analyse and triage test results, and create bug reports\n\n-Support other team members to become proficient in automated test writing\n\n\nManual testing\n\n-Create and execute testing plans for ORCID products\n\n-Identify and report system bugs and other flaws\n\n-Research, document, respond to and prioritize bug reports\n\n-Analyze and write test standards and procedures\n\n-Work with the product team to understand desired functionality, acceptance criteria, complexities and risks\n\n-Help manage the software lifecycle, including finding the correct balance between risk and software development velocity\n\n\nTier 2 support\n\n-Provide technical support (tier 2) for escalated API integration issues\n\n-Provide technical support (tier 2) for escalated user support tickets\n\n-Monitor API Users Group, making sure questions are answered and community feedback is transmitted internally\n\n\nDocumentation and training\n\n-Manage staff training on new Registry and API features\n\n-Technical API documentation\n\n\n**Requirements**\n\n-Fluency in written and spoken English\n\n-3-5+ years experience in test automation\n\n-Expertise in Javascript coding for automated testing of user interfaces\n\n-Experience with test automation frameworks, e.g. Cypress\n\n-Ability to work in an agile environment\n\n-Experience with Behaviour Driven Development tools and methodologies\n\n-Ability to communicate clearly, accurately and respectfully on complex issues, including listening actively to others\n\n-Experience extracting actionable recommendations from feedback and data\n\n-Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n\n**Nice-to-Haves**\n\n-Fluency in additional languages\n\n-Experience working remotely\n\n-Experience working in the research community\n\n-Experience with performance and/or security testing\n\n\n\n**Our Culture**\n\nAs a global, 100% remote organization, ORCID is able to find the best and brightest minds in the industry. Our team includes individuals with broad and diverse backgrounds who are globally distributed. We are fluent in many languages, and we all have an innate tech savviness which helps guide our product development, support, and customer experience. \n\nWe recently formed a committee of dedicated team members who meet regularly to ensure our global diversity, equity, and inclusion needs are being met, addressed, and amplified. As a fully remote organization, we also have an active committee dedicated to making our individual remote experiences as positive and productive as possible. \n\nAlthough we are geographically diverse, we are a small, cohesive community of thinkers and doers committed to excellence and to each other.\n\nAs an open organization valuing trust and transparency, we have a privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested: https://info.orcid.org/employee-and-contractor-privacy-policy/\n\n**We provide:**\n\nA family-friendly, flexible working environment, including: \n\n-Flexible work hours and the ability to work fully from home (when not travelling)\n\n-A committed and awesome team serving a community-driven organization\n\n-Competitive compensation & benefits, plus an ORCID-wide closure (day off) the first Friday of each month\n\n-A continuous learning environment with opportunities for training & professional development\n\n-Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend\n\n\n**Note about our salary range**: ORCID considers multiple factors when addressing salary, including experience, geographical location, and internal equity. Because of the wide variation in locations and experiences we receive in our applicants, our salary range is a general range only.\n\n \n\nPlease mention the words **MIDNIGHT DOUBLE SITUATE** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

We are looking for someone friendly and helpful to be the first port of call for help for ipdata's customers.\n\n### This would involve:\n- Responding to email/chat questions from prospective and existing customers\n- Calls with potential customers as well as support calls with Enterprise customers\n- Helping customers resolve technical issues i.e. debugging simple API integration issues\n- Gather and report customer feedback\n\n### Requirements\n- Prior experience in a customer support/success role preferably at a tech startup\n- Software development experience\n- Excellent written and spoken English\n\n### Benefits\n- Paid time off\n- Fully remote\n- Home office stipend\n- Personal development stipend (annual)\n\n### About ipdata\nipdata is a SaaS data startup that has served 10B+ API requests for more than 30,000 developers including companies like Disney, Gymshark, Cisco, Mckinsey, Deloitte and many more! \n\nPlease mention the words **SOMEONE GLAD MASK** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n\n**The Role**\n\nORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you. \n\nThe position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\nProviding first-in-class technical support to ORCID members and service providers\nIncreasing the percentage of members who are fully integrated into ORCID systems\nServing as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\nProviding ORCID technical training to Consortia leads\nLiaising with the ORCID technical team for effective handling of complex technical challenges\nCoordinating issues with our partner organizations where needed \nMaintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\nBeing proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n**Requirements and Qualifications **\n\nMinimum of 3-5 years relevant professional experience \nEnglish required; strong preference for French or Spanish as an additional language\nCandidates should be based in MDT, CDT, or EDT timezones\nPossess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\nBasic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\nExperience working with web APIs and troubleshooting issues related to APIs\nComfortable working in a team and facilitating cross-team collaboration\nWillingness to commit to occasional international travel ( \n\nPlease mention the words **REFORM PLATE FOLLOW** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

At Highstreet it is our mission to deliver the world’s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customer’s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYou’re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you don’t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects you’d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\nPlease mention the words **SAFE FATAL EXCESS** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $55 — $60/year\n \n\n#Location\nEurope

**Technical Support Manager - 100% Remote - Supporting US customer base**\nArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.\nOur dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.\nOne of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.\nAre you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!\nAs the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team.\n**What will you do?**\nProvide technical support for integrations\nHelp our customers with technical questions\nHelp in managing and coordination of incidents\nEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution\n**Requirements**\nProficiency with API Development\nBecome an Argyle technical expert\nCode engineering support\nWorking closely with our engineering team\nInvestigating & escalating support tickets\nExcellent communication skills \n\nPlease mention the words **STYLE WISDOM TOURIST** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUnited States, Canada, Europe, South America

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or in North, Central, or South America\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel ( \n\nPlease mention the words **UPPER LION DWARF** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nEuropean Economic Area (EEA) or North, Central, or South America

Wij zijn ervan overtuigd dat naast een goed product, fanatieke support onze belangrijkste kracht is. Ons 3-koppige support team doet dat super goed. We zoeken nu een Technical Support Specialist voor het support team zodat we technische vragen nog sneller kunnen beantwoorden en we de developers minder hoeven storen.\n\nAls Technical Support Specialist draai je als volwaardig lid van het support team mee. Zo ben je het belangrijkste aanspreekpunt voor onze klanten bij vragen en voor advies. Bij technische vragen of bij mogelijke bugs ben jij de expert in het team die de klant direct helpt of ondersteuning biedt aan je directe collega's.\n\nWe zoeken ook een reguliere Support Specialist\n\n**Over Picqer**\n\nPicqer is magazijnsoftware voor webwinkels. Wij richten ons op het blij maken van klanten met goede software en uitstekende support. Dat is de motor van onze lange termijn groei. We hebben intensief contact met de gebruikers en proberen hun werk zo leuk en makkelijk mogelijk te maken.\n\nWe bestaan 8 jaar, groeien hard en verwerken op dit moment 5% van alle Nederlandse webshop-bestellingen. Dat doen we met een team van 12 mensen waarbij iedereen veel verantwoordelijkheid en vrijheid heeft. We hebben een prachtig kantoor in Arnhem vanaf waar we kunnen werken, maar we werken ook veel vanuit huis. Zowel tijdens het coronavirus, als daarna.\n\n**Onze support**\n\nWe hebben intensief contact met onze gebruikers. Niet omdat onze software zo moeilijk is, maar omdat we toegankelijk zijn en snel reageren. Zo gaat veel van het contact over een betere werkwijze in het magazijn en nemen we pro-actief contact op als we denken dat er verbeteringen mogelijk zijn.\n\nWe zijn hoofdzakelijk per e-mail bereikbaar, waarbij we bijna alle e-mail binnen 1-2 uur beantwoorden en 40% zelfs binnen 15 minuten. Maar bij complexe situaties of advies hebben we ook telefonisch contact met klanten. Daarnaast hebben we ook contact met andere partijen, zoals programmeurs van de klant of met partners waar we koppelingen mee hebben.\n\nHet support team is verantwoordelijk voor een zo goed mogelijke ondersteuning van onze gebruikers. We hebben geen belscripts, maximale tijd per ticket en we doen niet aan micromanagen. In het team heb je de vrijheid om je werk op je eigen manier te doen, zolang je dat doet vanuit de Picqer-filosofie: open, persoonlijk en behulpzaam.\n\nOp dit moment bestaat het team uit 3 support specialisten. De meeste technische vragen behandelen zij zelf, maar meerdere keren per week worden vragen doorgespeeld aan de developers. Bijvoorbeeld om te controleren of een storing bij één klant aan die klant zelf ligt of aan ons.\n\n**De rol**\n\nWe zoeken iemand die graag anderen helpt, duidelijk kan communiceren en kan programmeren in minstens 1 taal. Het zou mooi zijn als je support ervaring hebt, maar anders verwachten we ervaring in een andere rol waarin je intensief contact hebt met klanten of eindgebruikers, bijvoorbeeld in een sales of product owner rol.\n\nJij bent samen met het Support team het eerste aanspreekpunt voor klanten die mailen of een bericht sturen via social media. Je probeert de klant zo goed mogelijk te begrijpen, haar probleem te verhelpen en te adviseren. Dat kan zowel over onze software gaan als over processen en handigheidjes in het magazijn.\n\nAls er technische vragen zijn waar je support collega's niet uitkomen, komen ze eerst bij jou. Bijvoorbeeld in dit soort situaties:\n\n* Advies aan een klant over hoe ze de API het beste kunnen gebruiken om een bepaalde situatie te krijgen.\n* De klant krijgt een webshop niet gekoppeld vanwege een technische foutmelding, maar de klant zegt dat aan hun kant alles goed staat. Dan onderzoeken we of het aan ons ligt of toch aan de klant. En als het aan de klant ligt hoe we ze toch zo goed mogelijk kunnen helpen.\n* We vermoeden een bug in onze software op basis van een vreemde situatie bij de klant. Dan pluizen we eerst de situatie van de klant uit en controleren we onze code of dit een verwachte situatie is of niet.\n* De klant heeft per ongeluk 10.000 bestellingen geannuleerd maar weet niet meer welke. Misschien kunnen wij op basis van de API of de database aan de klant doorgeven om welke bestellingen het gaat. Soms maken we ook een scriptje om zulke situaties te herstellen als we de klant daarmee veel tijd kunnen besparen.\n\nWe zoeken iemand met voldoende programmeerervaring om zulke vragen zelfstandig te onderzoeken en te beantwoorden. Je kan programmeren in tenminste 1 taal zoals PHP, je kan SQL queries schrijven en je hebt ervaring met HTTP API's.\n\n**Wat we zoeken**\n\nWe zoeken een fijne collega met zowel programmeerervaring, als ruime ervaring in contact met klanten of eindgebruikers. Iemand die enthousiast is, structuur heeft in het werk en houdt van het oplossen van complexe puzzels.\n\nJe programmeerervaring bestaat uit minstens 1 jaar werkervaring als programmeur. Dat mag in PHP zijn, maar ook in een vergelijkbare taal. Je kan goed lezen en begrijpt hoe de code werkt. Voor het schrijven van code is het voldoende als je scripts kan schrijven die data uit enkele API's verzamelt.\n\nSoms ligt er druk op je, zoals wanneer een magazijn met 20 medewerkers stil ligt tot jij het antwoord hebt gegeven. Jij kan die druk prima aan. En soms heb je een geïrriteerde klant aan de telefoon, of moet je slecht nieuws brengen. Ook dan blijf jij helder communiceren.\n\nJe leert snel en je vindt het leuk om anderen mensen helder uit te leggen wat je net geleerd hebt.\n\nDe functie is voor 32 tot 40 uur, wat jij het fijnste vindt.\n\n**Wat we je bieden**\n\nBij Picqer werk je samen in 1 groot team. Met z'n allen werken we aan een top product voor tevreden klanten. Dat doen we in een open en transparante omgeving. We houden elkaar op de hoogte over alles: als er technische uitdagingen zijn, hoe het bij sales gaat, maar ook over de toekomstplannen en financiële details.\n\n* Gezellig en groeiend team\n* Prima salaris volgens onze vaste salarisformule, onderhandelen is dus niet nodig (voor deze rol: 2.960-3.900 bruto per maand)\n* Reiskostenvergoeding en pensioenbijdrage\n* Persoonlijk opleidingsbudget om zelf in te vullen\n* De beste tools om je werk zo leuk mogelijk te maken (zoals een MacBook Pro, groot scherm, zit/sta bureau en een goede stoel op kantoor), zowel op kantoor als thuis\n* Continue 1-op-1 coaching en feedback om te zorgen dat je de beste versie van jezelf wordt\n* Op kantoor dagelijks lunch, oneindig koffie, thee en fris\n\n**Distributed en ons kantoor**\n\nWe hebben een prachtig kantoor in Arnhem als uitvalsbasis. Maar we communiceren voornamelijk via geschreven tekst via online tools als Basecamp, Slack en e-mail. We hebben nauwelijks vergaderingen. Veel teamleden werkten voor het coronavirus al regelmatig thuis.\n\nHet coronavirus heeft ons beleid blijvend veranderd: we zijn nu een distributed team. Je mag op ons kantoor werken, maar dat hoeft niet. Ook als het coronavirus verdwenen is. Voor deze functie hoef je niet in de buurt van Arnhem te wonen.\n \n\nPlease mention the words **FINISH PEOPLE RANDOM** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n /year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nNetherlands

WHO WE ARE\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 8,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\nTHE ROLE\nORCID, a mission-driven non-profit organization, is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Support Team. The successful candidate will join our remote team, responding to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry.\n\nOn average, ~70% of your time will be spent on user queries, answering ~500 tickets a week, with the remaining time dedicated to other projects, such as workflow improvements, documentation, ticket analytics, reviewing spam accounts or additional projects as needed. We are a small and highly collaborative team, where you will play an integral role in identifying ways we can improve the user support experience, including improvements to our processes and workflows.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n# Responsibilities\n RESPONSIBILITIES\nWorking with ORCID colleagues, the User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization. The key responsibilities include:\n\n* Providing timely and friendly replies to user queries (cca. 500 per week) via the Zendesk platform, in English, Spanish and Portuguese\n* Identifying process improvements for the ticketing and user feedback workflows and other ways we can improve the user support experience\n* Reporting bugs to the Development team\n* Sharing feedback and feature requests from users with the Product team\n* Assisting with writing and reviewing documentation for users\n* Reviewing suspect accounts to identify spam\n* Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization\n* Assisting with other projects as needed \n\n# Requirements\nREQUIREMENTS\n* Fluent written and spoken communication in all 3 languages: English, Spanish and Portuguese. Additional languages a plus.\n* 1-2+ years experience providing user support via a helpdesk platform (Zendesk or similar) or via email. Administrator experience with Zendesk or a similar tool preferred.\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Tech-savvy and able to troubleshoot technical issues\n\nNICE TO HAVE \n* Experience working remotely\n* Experience working for a startup or in the research community\n* Experience improving support workflows and processes\n* Experience resolving disputes or other sensitive issues\n* Experience writing documentation\n* Experience with analytics, especially with ticket data \n\nPlease mention the words **DURING FOLD CASUAL** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Customer Support and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n \n\n#Location\nWorldwide

We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. \n\nThat means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. \n\nYou will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a full-time, permanent role. \n\n**BENEFITS**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 **Salary** – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$75,000 a year (including super for Australian employees). \n\n📈 **Ownership** – We’re focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme.\n\n💻 **Technology** – We’ll get you an Apple laptop and screen when you start.\n\n✈️ **Retreats** – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.\n\n🗺 **Annual Leave** – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.\n\n🌴 **Work remotely** – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town. \n\nYou’ve got this far!\n\n# Responsibilities\n **On a day-to-day basis you will:**\n* Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products. \n\n* Advise customers on how Raisely meets their technical requirements, from data handling to integrations. \n\n* Working with our product engineers to make Raisely easier to use, and build on. \n\n* Communicate with customers over email, phone screencasts and video calls. \n\n* Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.\n\n* Be a vocal advocate for our customers, bringing their feedback right into our product direction. \n\n* Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check-ins. \n\n* Own our support content, making it the go-to resource for our customers. \n*Improve anything*. Your job description doesn’t end with these bullet points. \n\n# Requirements\n**About you**\n* You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk. \n\n* You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. \n\n* You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone. \n\n* You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations. \n\n* You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.\n\n\n**To do this role well we do need the following**\n* A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome. \n\n* Ability to work at least 4 hours a day within Australian east-coast business hours. \n\n* Fluent written and spoken English. \n\n* Appropriate permission to work where you live (we can’t sponsor work visas). \n\nPlease mention the words **PIECE HAWK UNFAIR** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support and API jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

IPinfo is an IP address information API and data provider. Our industry leading IP geolocation API handles over 20 billion API requests a month. We're bootstrapped, profitable, and growing. We have a small fully distributed team spread across the globe (including Seattle, Toronto, Melbourne, Prague, and Pune), and we’re working on lots of exciting things! \n\nWe're looking to hire a part-time contractor to help with customer support. 5 - 10 hours a week initially, with additional hours potentially available in the future.\n\nWe also need help with content writing (blog posts, SEO), lead generation (SDR), so if you have experience in these areas in additonal to customer support and would like to help out there that'd be a huge bonus.\n\n# Responsibilities\n Responding to customer support requests in helpscout. \n\n# Requirements\nPart time remote work experience is essential\n\nFluent in English, with great communication skills\n\nExperience with Helpscout or similar services a big bonus\n\nFamiliarity with IPinfo.io or APIs in general a big bonus \n\nPlease mention the words **RECEIVE RETIRE STUFF** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Part Time, Customer Support, Non Tech and API jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

\nDuties and Responsibilities:\n\nHYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.\n\nThe Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.\n\nPreferred Qualifications:\n\n\n* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.\n\n* Ability to work creatively and analytically to solve technical problems and understand business issues\n\n* Excellent communication and troubleshooting skills and able to multitask. \n\n* Development background is a big plus especially if it on IOS or Android\n\n* Authentication and Authorization\n\n* Deployment and Architecture\n\n* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP\n\n* Significant technical background in some of these described protocols\n\n* Coding in Java, Python, Shell, Swift\n\n* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services\n\n* Comfortable in working on Linux\n\n* REST API and tools such as curl, openssl, packet sniffing etc\n\n* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions\n\n* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issues\n\n\n\n\n\nEducation: \n\n\n* Bachelors or Masters Degree in Computer Science or related engineering field\n\n\n\n\nWhat HYPR Offers: \n\n\n* All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines\n\n* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.\n\n* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.\n\n* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.\n\n* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.\n\n* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.\n\n\n\n\nBenefits Include: \n\n\n* Competitive Salary & Equity offer with significant upside as we scale\n\n* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more\n\n* Generous equipment budget and customized workstation. You will have what you need to be successful\n\n\n\n\n\nWork authorization: US Citizen or H1B\nFull Time Opportunity: Yes\nRemote: Available\n\n\nHYPR is an Equal Opportunity Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Cloud, API, Travel, Sales and Backend jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWe're looking for strong technologists who are good at talking directly to customers.\n\nCompany:\n\nPlatform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.\n\nOur customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. \n\nOur customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?\n\n\nResponsibilities:\n\nAs a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.\n\n\n* Assist in onboarding and launches for new clients\n\n* Deploy and configure cloud resources\n\n* Respond to customer inquiries about our product\n\n* Participate in on-call response to high priority tickets and incidents\n\n* Troubleshoot issues pertaining to the infrastructure running customer applications\n\n* Occasionally attend local or international conferences on behalf of Platform.sh\n\n\n\n\n\nMust have: \n\n\n* Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business\n\n* Experience with IaaS solutions, such as AWS, Microsoft Azure\n\n* Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions\n\n* Ability to do the job in exquisite written and spoken English\n\n* Deep understanding of complete, modern hosting stacks\n\n* Experience with CDNs\n\n* Knowledge of DNS\n\n* Understanding of SSL certificates and encryption\n\n* Ability to use Git\n\n\n\n\nNice to have:\n\n\n* Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3\n\n* Relational database skills\n\n* Public speaking experience\n\n* Blogging or writing experience\n\n* Experience as a performing musician, competitive athlete, dancer, actor, scout, sailor, or magician\n\n* Ability to kick ass in Chess or Go\n\n* A passion for photography, painting, or home brewing beer\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Cloud, Python, API, Microsoft and Sales jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nHello! I'm Tony Rule with the Platform Support Team at Zapier. We're looking for someone to help grow our product and our collection of API integrations that enables over 1 million users (and growing) automate their tedious, everyday tasks so they spend less time working extra hours and more time enjoying what matters to them. The Platform Support Engineer will evaluate new apps that are submitted to our platform and work to improve existing apps. If this excites you, read on!\nWe're a widespread remote team of 120 people, located in seventeen countries, that think computers should do more work. The Platform Support Team currently has team members that live and work in Michigan, Oregon, New Zealand, Australia and The Netherlands. You don't have to be located in one of these places, you just have to be talented!\nWe get together 2-3 per year for a company retreat (the next one in is in January), and benefits include great healthcare, dental and vision coverage, 401k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.\nIf you’d like to be considered for this role please visit the Jobs @ Zapier (https://goo.gl/bcPRMS) site and complete the application form.\nWe're not accepting applications from agencies.\n \n\nPlease mention the words **LIKE SEEK JUNGLE** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Quality Assurance, API, Engineer and Customer Support jobs that are similar:\n\n $65,000 — $117,500/year\n
\n\n#Benefits\n 💰 Profit sharing\n\n

Solcast is looking for a multi-talented software developer to help us expand, improve and support our solar radiation and solar power forecasting API to enable industry transition to a more solar powered future.\nThe role is an 18 month, full-time contract position. We have an office in Canberra ACT, and we are also open to remote work within the +7 to +12 UTC time zones, preferably within Australia.\n#### Responsibilities\n- Writing web services using .NET Core and the ServiceStack framework\n- Write unit and integration tests for the API\n- Working with customers of the API including troubleshooting and writing documentation\n- Working with our researchers to support them furthering the field of solar radiation forecasting\n- Building internal tools to make our developers and researchers lives easier\n- Occasional working across multiple programming languages when required, this may include R, MatLab, Python and others.\n- Building and maintaining applications running in a Linux and Docker environments\n- Supporting our applications running on AWS including support resolution and troubleshooting\n- Optimizing database queries and functions.\n- Building and integrating automation and monitoring systems to help us keep the API online without human interventionnpm dt\n- Responding to production outages out of hours (compensated with time-in-lieu)\n#### Required skills and experience for this position\n- Strong interest in solar energy technology\n- Working well with a remote team\n- Experience supporting linux production systems and tooling\n- Working openly within a team, comfortable making, owning and sharing mistakes, learning from them and moving on\n- Strong skills in writing HTTP based APIs\n- Strong front end web development\n- Strong .NET or Java experience\n- Good with SQL, confident working with both standard SQL, Postgres and .NET/Java ORMs\n#### Desirable skills and experience for this position\n- Working experience of GIS based systems\n- Experience working with AWS\n- Working with statistical modeling tools such as R or MatLab\n- Experience with the ServiceStack framework\nIf you think you fit some or all the above, we'd love to hear from you, please send your resume and cover letter to [[email protected]](mailto:[email protected])\nNo contacts from recruitment agencies or consultancies will be considered. \n\nPlease mention the words **FLEE SNACK HURT** when applying to show you read the job post completely (#RMTguMjE5LjIwMy4yMTQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, API, Linux, Customer Support, Developer, Digital Nomad, Java and Python jobs that are similar:\n\n $65,000 — $120,000/year\n

\nNote: we are seeking someone in the Americas or Australia. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks!\n\n\nPlatform.sh the award-winning PaaS solution is looking for a talented customer success agent who is passionate about site uptime and happy customers.\n\nOur customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.\n\nOur customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?\n\nAs a Customer Success Agent, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech, Cloud, API, Marketing and Sales jobs that are similar:\n\n $62,500 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nNote: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!\n\nPlatform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.\n\nOur customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.\n\nOur customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?\n\nAs a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Cloud, API, Marketing and Sales jobs that are similar:\n\n $67,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nNote: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!\n\nPlatform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.\n\nOur customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.\n\nOur customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?\n\nAs a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Cloud, API, Marketing and Sales jobs that are similar:\n\n $67,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n