Job Description
LifePoint Health- Health Support Center
LifePoint Health has an opportunity for a Regional Director, Quality and Safety Operations (Central Division)- Remote. The Regional Director Quality and Safety Operations provides validation, coaching, guidance and support to hospital staff and leadership to drive and develop the cultures of safety, learning, and highly reliable performance aligned with the aims and key performance metrics affiliated with the National Quality Program.
LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
- Responsible for serving facilities within the Lifepoint Health System in the field of Quality and Patient Safety Operations through observation, validation, and coaching, front line leaders and front-line staff members in affiliate health systems within a specific region of the organization enterprise.
- Provide field support related to the National Quality Program (NQP) visits to provide evaluation, coaching and support for development and progress within the program.
- Communicate information about hospital safety culture assessments for our facilities served, to include survey data review, unit level validation support, and correlations to drive improvements in teamwork and safety climate based upon data driven priorities utilizing the standard teamwork and safety culture leading practices and health system plan.
- Present standard education, model evidence-based behaviors and facilitate simulation exercises to change processes and behaviors of affiliate health system staffs to drive high reliability, sustained quality outcome performance and achieve National Quality Program evidence-based tactics and methods associated with National Quality Program designation and US national quality excellence.
- Serve as coach for affiliate health systems as an extension of the Quality and Clinical Operations department at the Health Support Center (HSC) to validate the implementation, development and hardwiring of LifePoint's Foundational Principles including standard communication and safety behaviors.
- Work closely with facilities, on their National Quality Workplan to ensure progress toward goals to achieve National Quality Designation and national quality exemplar performance metrics and reputation.
- Participate in ongoing evaluation and improvement of the tactics, tools and leading practices that support the advancement of the LifePoint National Quality Program evaluating current state and vet potential tools and tactics that contribute to effective communication in building strong cultures for unit and facility wide levels.
- Work collaboratively with HSC Quality Clinical Operation partners to solve quality and patient safety issues at affiliate health system level and build relationships that foster collaboration across the enterprise.
- Prepare and present educational webinars and coaching including guest faculty to highlight and spread LifePoint leading evidence-based practices.
- Regular and reliable attendance.
- Perform other duties as assigned.
Additional Information
Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Access to and/or works with sensitive and/or confidential information.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
Benefits
At LifePoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Job Requirements
KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Bachelor's Degree. Master’s Degree or professional degree (e.g., Nursing, Industrial Engineering, Pharmacy, Ancillary Clinical Field) preferred.
Experience: Minimum of 7 years of experience in a healthcare setting, including roles in clinical practice, quality/patient safety leadership (service line or organizational) healthcare performance improvement, and/or healthcare executive leadership.
Certifications: Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), or LEAN preferred.
Extensive overnight travel (over 80%) by land and/or air. Facilities located in AL, GA, IN, KY, OH, WV.
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law. Salary and compensation
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Benefits
💰 401(k)
Location
United States
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