\nWhy project44?\n\nAt project44 we’re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.   \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferred  \n\nExperience working with a SaaS or platform product, strongly preferred  \n\nKnowledge of supply chain, preferred  \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  \n\nComfortable presenting to executive leadership and in large groups of people  \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be done  \n\nOrganized with a strong sense of urgency to meet deadlines  \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWe’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nWhy project44?\n\nAt project44 we’re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.   \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferred  \n\nExperience working with a SaaS or platform product, strongly preferred  \n\nKnowledge of supply chain, preferred  \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  \n\nComfortable presenting to executive leadership and in large groups of people  \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be done  \n\nOrganized with a strong sense of urgency to meet deadlines  \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWe’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

Global Account Manager, Enterprise Sales\nRemote - United States \n \nAbout the role:                                                                           \nAs the Global Account Manager of Enterprise Sales at Motive, you are responsible for developing and closing business with some of Motive’s largest accounts. You will own the end-to-end relationship with the parent account, while overseeing all sales into their contractor or franchise network. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive.Our Global Account Manager will primarily focus on a single account that operates using both a company owned fleet and a large network of independent contractors. They will lead a team of account executives selling into the long-tail of the contractor network, while building corporate level relationships and managing the pre and post sale operational complexities of the parent account. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality.\n \nWhat you'll do:\n\nLead a world-class team of Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\nIndirectly oversee a cross-functional team of support resources to drive and optimize both pre and post-sale activities. Support teams include Business Operations, Customer Success, Sales Engineering and Marketing, among others.\n\nDevelop champions within the partner both at the corporate level and among independent contractors to ensure that we are set up for success to grow contractual-based business\n\nTrack progress and success of your team against various primary KPIs, coaching and enabling their success across short and long-term goals\n\nCultivate a culture of high-performance and accountability\n\nPartner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization, and more specifically within your team\n\nEnsure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\nConstantly study and deepen understanding of market trends to enable consultative insights with the partner\n\nDevelop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business\n\nResolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions\n\n\n\nAbout you:\n\nYou have deep Enterprise sales experience partnering with F500 or F1000 clients\n\n\n\n\n8-10 years of SaaS or industry relevant Enterprise field sales experience required\n\n6+ years of managing a team of cross-functional stakeholders\n\nTelematics, SaaS, and Logistics experience a plus\n\n\n\n\nAbility to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\nA people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\nYou have an ability to build rapport with C-suite &  executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver\n\nAbility to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\nExperience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal, Sales and Non Tech jobs that are similar:\n\n $55,000 — $127,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

\nThe opportunity\n\n\nWe’re looking for a dynamic and results-driven Product Marketer to join our team at Chord, a leading Customer Data Platform for modern commerce brands. You’ll join a growing team that is building a platform to empower modern and omnichannel brands with smart technology, unique customer experiences, and insightful data.\n\n\nAs a Product Marketer, you will play a pivotal role in shaping the success of our product by developing and executing strategic marketing initiatives. You will collaborate closely with cross-functional teams to drive product awareness, generate leads, and support the sales process. The ideal candidate is passionate about technology, possesses strong communication skills, and thrives in a fast-paced environment.\n\n\nChord offers advanced data and ecommerce infrastructure for modern brands that want to have cutting-edge technology and unified data without a large engineering team. We like to think of our product as the tech engine for high-velocity growth. Backed by top investors, Chord is a SaaS company led by industry veterans, and we’re seeking smart, focused, creative talent to help us realize our vision. In this role you will report to the Director of Marketing, and you will work closely with cross-functional teams such as Sales, Product, and Customer Success.\n\n\nOur company is proudly remote-first, distributed across North America. \n\n\n\nAs a Product Marketer, you will:\n* Develop compelling and informative content such as blog posts, whitepapers, case studies, videos, and webinars to showcase the value proposition of our Customer Data Platform.\n* Collaborate with the marketing team to create content that aligns with the buyer's journey and addresses key pain points of our target audience.\n* Ensure consistency in messaging and branding across all content channels. \n* Create sales collateral, presentations, and product documentation to enable the sales team to effectively communicate the value of our solutions to prospects and customers.\n* Develop sales tools and resources to support the sales process, including product demos, FAQs, and competitive battlecards.\n* Conduct market research to identify industry trends, competitive landscape, and customer needs.\n* Analyze customer feedback, usage data, and market insights to inform product positioning, messaging, and feature prioritization.\n* Monitor competitor activity and market dynamics to identify opportunities and threats, and make recommendations for strategic adjustments.\n* Plan and execute go-to-market strategies for new product launches, feature releases, and updates.\n* Coordinate cross-functional efforts to ensure successful product launches, including marketing, sales, product management, and customer success teams.\n* Develop messaging and positioning that differentiates our product in the market and resonates with our target audience.\n* Collaborate with the marketing team to develop integrated marketing campaigns that drive awareness, engagement, and demand generation.\n* Identify opportunities for targeted marketing initiatives based on segmentation, industry verticals, and customer personas.\n* Develop and refine the product messaging and positioning to effectively communicate the value proposition, key benefits, and competitive differentiation of our platform. \n* Collaborate with product management, sales, and customer success teams to gather insights and customer feedback to inform messaging strategies.\n* Craft compelling narratives and value propositions tailored to various buyer personas, industry verticals, and use cases.\n* Ensure consistency in messaging across all marketing channels, including website, marketing collateral, social media, and sales presentations.\n\n\n\nTo be successful in this role, you’ll need: \n* Proven experience in product marketing or content marketing within the B2B SaaS industry.\n* Strong written and verbal communication skills in English, with the ability to craft compelling messaging and storytelling.\n* Demonstrated ability to collaborate effectively with cross-functional teams and drive results in a fast-paced, dynamic environment.\n* To be a strategic thinker with a data-driven approach to decision-making and problem-solving.\n\n\n\n\n\n\n\n\n\nAbout your application and the interview process\n\n\nChord is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re unsure about your qualifications for this position, we still encourage you to apply. \n\n\nOur interview process for the role begins with an exploratory conversation with the Hiring Manager. After that, we’ll invite you to a Zoom session with a range of stakeholders from across our organization. We aim to get to know you and allow you to learn more about our team and product while being respectful of your time.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Marketing, Sales, Ecommerce and Non Tech jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nEMEA

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $144,000-$170,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to work remotely from anywhere Canada.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nSprout Social is used by over 30,000 brands worldwide including DoorDash, General Mills, Trello and Edelman. These businesses rely on Sprout to create stronger relationships with their customers through social media. \n\nWe are looking for a Director of Enterprise New Business Sales to lead a team of approximately 5-7 Enterprise Account Executives.  The ideal candidate will be a data driven and consultative sales leader with a proven track record of managing strategic, outbound  Enterprise sales teams. You must be driven on meeting (and exceeding) revenue, operational and strategic goals as well as foster the professional growth, development and success of your team members. You will spend the majority of your time coaching, counseling and mentoring your team in all aspects of sales and effectiveness. You will also provide timely and practical feedback to senior leadership for new and interesting go-to-market strategies.\n\nIf you are an energetic and driven individual who has a strong command of B2B SaaS sales leadership and has managed complex sales cycles, we'd love to talk to you!\n\nQualifications\n\nThese are the minimum qualifications that our hiring team is looking for in this role:\n\n\n2+ years of formal leadership and performance management experience\n\nConsistent and measurable track record of success that you can easily speak to and highlight – both as an individual salesperson, and as a leader within a sales organization\n\n\n\n\nAdditionally, these are the preferred qualifications that would indicate a particularly strong candidate:\n\n\nExperience working within a vertical strategy (selling to specific industries)\n\n\n\n\nWithin 1 month, you will…\n\n\nComplete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.\n\nPartner with your manager to define key success metrics for your role and how you will measure against them.\n\nMeet your team in 1:1s to understand each person as an individual, what’s working, what’s not, and gather learnings to implement in your role.\n\nDive right into our platform to learn about what makes our platform unique and why customers love our solutions.\n\nLearn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.\n\nLearn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field.\n\n\n\n\nWithin 3 months, you will…\n\n\nMeet with leaders throughout the Sales, Sales Development, Sales Engineering & Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity.\n\nMeet with the recruitment team to consistently recruit and attract top strategic Account Executives to further build your team and get ahead of talent needs.\n\nEstablish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities.\n\nBegin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally.\n\nAssist in negotiations and deal strategy.\n\nCreate an early concept of a future plan for your team and begin prioritization for future quarters.\n\n\n\n\nWithin 6 months, you will…\n\n\nMeasure initial process improvements and make adjustments where appropriate.\n\nHave built strong cross departmental relationships with Marketing, Sales Operations, and Product teams.\n\nStep up as a leader to share best practices across the Sales & Customer Success organization and help others grow from your experiences.\n\nMeet agreed-upon goals and targets relating to revenue targets and team productivity.\n\nContinue to develop your team, both personally and professionally.\n\nBecome a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.\n\n\n\n\nWithin 12 months, you will…\n\n\nConsistently meet and exceed monthly pipeline and revenue targets.\n\nObtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback.\n\nBe recognized as a subject matter expert and leader at Sprout.\n\nEstablish and begin executing against the long term plan for your team.\n\nPromote members on your team and create a bench of new talent.\n\n\n\n\nOf course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.\n\nAbout Sprout Social\nSprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. \n\nWe’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:\n\n\nInsurance and benefit options that are built for both individuals and families\n\nProgressive policies to support work/life balance, like our flexible paid time off and parental leave program \n\nHigh-quality and well-maintained equipment—your computer will never prevent you from doing your best\n\nWellness initiatives to ensure both health and mental well-being of our team\n\nOngoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.\n\nGrowing corporate social responsibility program that is driven by the involvement and passion of our team members\n\nBeautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting\n\n\n\n\n\nWhenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.\n\nSprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.\n\nIf you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.\n\nFor more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. \n\nWhen you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.\n\nAdditionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Senior, Engineer, Sales, Cloud, Microsoft, Marketing, Backend, Developer, Digital Nomad, Wordpress, Web, PHP, Python, Mobile, Legal, Medical, API, Analyst, Finance, SaaS, Developer, Education, Ecommerce, DevOps, Amazon, Director, Payroll, Excel, HR, Crypto and iOS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout Vestmark\n\nHeadquartered outside of Boston, MA, Vestmark is a leading provider of portfolio management and trading solutions for the wealth management industry. Supporting over $1.5 trillion in assets and 5 million accounts, Vestmark is a trusted partner to some of the largest and most respected wealth management firms, offering an innovative SaaS platform and comprehensive suite of outsourced services. Founded in 2001 with the mission of improving investment outcomes for all investors, Vestmark is a privately-owned company on the forefront of innovation and disruption of the FinTech industry.\n\nTHE ROLE\n\nVestmark is seeking a SQL Server Database Administrator to design, implement and support scalable data management solutions.  The DBA will collaborate with the engineering team to create standardized delivery of data management solutions that are aligned with enterprise strategy and architecture.\n\nResponsibilities\n\n\n* Perform Database Administration for MS SQL Server and other database tools\n\n* Troubleshoot and resolve database issues\n\n* Tuning and Optimization using Native Monitoring and Troubleshooting Tools\n\n* Monitor, troubleshoot, and resolve failed tasks or database issues on a variety of database engines including Microsoft SQL Server and PostgreSQL\n\n* Proactive performance and resource monitoring\n\n* Ensure backup, high availability and disaster recovery\n\n* Configure and monitor replication clusters\n\n* Conduct security and compliance reviews\n\n* Perform load testing for table and index design\n\n\n\n\nQualifications\n\n\n* Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent work experience\n\n* 5+ years of hands-on administration with combinations of SQL server 2008 and above\n\n* Experience with High Availability (HA) and Disaster Recovery (DR) options for SQL server\n\n* Strong knowledge of Performance Tuning/Optimization\n\n* Direct working experience with virtualization\n\n* Experience managing security within the SQL Server environment\n\n* Expert-level knowledge of backups, restores, recoveries, and clones\n\n* Experience working with Windows Servers and Active Directory (AD)\n\n* Experience with Transparent Data Encryption (TDE)\n\n* Knowledge of BI, SSIS, SSRS, and SSAS\n\n* Knowledge of programming skills in T-SQL, PowerShell, VBScript\n\n\n\n\nCompetencies\n\n\n* We before Me – We identify and hire those who put the needs of the team first and aspire to bring out the best in others.\n\n* Knowledge Explorer – We identify and hire curious, articulate, and pro-active problem solvers who adapt to the challenges at hand using creative collaboration.\n\n* Positive Energy – We value levity and encourage a glass half full mentality.\n\n* Own It – We understand, we empathize, and we are accountable to the end.\n\n\n\n\nWhat Vestmark Offers\n\nVestmark offers the ability to develop strong relationships with colleagues who enjoy collaborating, a flexible work-life balance, managers who respect and listen to their ideas and a competitive salary and benefits.\n\nVestmark also offers a strong value-based culture while working on challenging projects in an exciting Fintech industry committed to helping regular investors reach their goals.\n\nVestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.\n\n#LI-BR1\n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Database Admin, Microsoft and SaaS jobs that are similar:\n\n $65,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWakefield, Massachusetts, United States

\nSprinklr is looking for a pre-sales Solution Consultants, Senior Solutions Consultant and Large Enterprise Solution Consultants. \n\n\n* You will partner with Sales on our most strategic clients.\n\n* You will be Instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.\n\n* You have both the technical knowledge and business acumen to work through complex use cases. You draw from your sales experience to deliver solutions in a compelling manner.\n\n* Understand Sprinklr’s offerings and integrations inside and out.\n\n* Partner with sales to uncover a customer’s current and future states and their goals in order to map an end-to-end solution.\n\n* Internal and external stakeholders will view you as a strategic advisor.\n\n* Be a clear communicator who can command a room from C-suite down to practitioner.\n\n* Your presentation mediums vary from platform demonstrations to whiteboard sessions, storyboards and workshops.\n\n* You will work with many internal stakeholders including our Product & Engineering teams in order to define customer requirements and impact our roadmap.\n\n* Stay up to dated on industry trends, emerging technologies and can provide credible thought leadership in the customer experience space.\n\n* Our Sr. Solutions Consultants will be mentors across the Solutions Consulting team coaching fellow team members.\n\n\n\n\nMain Responsibilities: \n\n\n* Acts as a key member of account teams with sales and other internal stakeholders for our largest enterprise customers.\n\n* Attends client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes.\n\n* Creates compelling presentations and collateral that demonstrate our solutions and the value they provide against a customer’s required capabilities.\n\n* Delivers presentations both virtually and in person.\n\n* Works with customers to educate them on the business value Sprinklr can provide.\n\n* Assists Sales and Services in creating multi-year deployment plans.\n\n* Assists Sales in the response to RFXs.\n\n* Frequently travels to on-site client meetings or industry events.\n\n* Creates re-usable collateral for the entire global presales team.\n\n* Keeps up with our training schedule and maintain up to date Sprinklr product certifications.\n\n\n\n\nSkills & Experience\n\n\n* Experience in a pre-sales role at a SaaS company.\n\n* Experience in marketing, advertising, customer care, business intelligence or commerce spaces.\n\n* Familiar with CRM, Marketing Automation, Business Intelligence and Social Media.\n\n* Methodical and meticulous approach to preparation and execution.\n\n* Expertise in Entertainment, Hospitality or Retail industries preferred.\n\n\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Marketing, Sales, SaaS and Non Tech jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew Braunfels, Texas, United States

Join the new climate technology startup that is radically shifting the trajectory of global sustainability! \n \nAt Altruistiq we believe that business has the capacity to create benefit for all its stakeholders, but that this transition to stakeholder capitalism requires a new kind of corporate intelligence. Our company is developing the tools to underpin that intelligence - to track environment, social and governance indicators, define what needs to be done, and channel resources to where they are needed most. This could mean helping the world’s largest brands to change farming practices in India, wind down coal power plants in Africa, or increase the reusability of packaging materials in Europe.   \n \nWe are building a SaaS product to help the world’s largest companies increase the sustainability of their global supply chains. We are an early-stage venture, backed by some of the world’s most recognisable names in sustainable investing, including the founders of multiple successful tech ventures (including 3 exits, and one unicorn), former chairs of Barclay’s Bank and UBS, and multiple CEOs from the private equity/asset management industry. Our company is post-revenue, working with category leaders in private equity, FMCG, food service and logistics. We are currently facing a massive, growing demand base and scaling up the team rapidly to meet it.\n\nWe are bringing together an exciting and innovative data engineering and data science team to develop the core data engine powering Sustainability reporting, analytics, improvement recommendations, and simulation for our customers. Machine Learning will play a critical role in providing more accuracy in Sustainability measurement, data harmonisation, and improvement optimisation. . You will have an opportunity to shape how data science can be used to improve large organisations' (multi-billion dollar revenues) sustainability initiatives, making a real impact on our climate and planet, whilst using the latest technology. As one of the first team members, you will also play a role in building out the data capability, bringing on new team members, and helping to build a fun, challenging, planet-conscious data science team!\n\nThis is a fantastic time to join and help shape an ambitious data science team for a company that wants to make a real difference in the world! If you are a motivated self-starter who enjoys working in a dynamic, fast-paced, and innovative environment, we look forward to hearing from you...!\n\nThis is a remote position (although UK based for tax/contractual purposes), and unfortunately, we don't have the possibility to sponsor visas at this stage.\n\n\nRemuneration and rewards package: \n\nRemuneration will be determined depending on experience, but we offer competitive salaries and comprehensive benefits package to all our team.\n\nOur benefits include:\n- Equity, we believe our team should all have a stake in the company we're building.\n- Free choice of equipment and software, use whatever works best for you\n- A supportive culture to help you learn and develop into a better version of yourself, including a learning & development budget and policy.\n- Competitive compensation package.\n- Private health and dental insurance for you and your partner/family.\n- Generous pension contribution.\n- Unlimited holiday policy with a guaranteed minimum of 25 days.\n- Flexible working, remote-first, with a budget to join a shared working space wherever you live.\n- Health & wellness budget, cycle scheme.\n- We compensate your carbon footprint\n- Team offsites, bi-annual events to spend time together as a team (as soon as safe to do so!).\n- Work in a diverse, feedback-driven organisation, decentralized decision making enabling everyone to weigh in, offering lots of freedom, impact as well as responsibility.\n\nAt Altruistiq we actively believe a diverse team is a better team. We welcome any candidate to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Data Science, Senior, Engineer, Backend, Front End, Executive and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon

We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better.\n\nProspect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n**MORE ABOUT US**\n\nWe are currently a team of 13 people -- you will be #14 🙂\n\nWe are self-funded and profitable (no VCs or investors). We did this because we want to do what’s best for our team and customers.\n\nWe have balanced working hours (~8 hours/day), don’t work weekends, and take ample time off. We don’t have any “managers” and we rarely do any internal meetings.\n\nWe believe that customer support is not just a chore but is rather an opportunity to make someone’s day. We strive to go above and beyond when it comes to support.\n\n**ABOUT YOU**\n\nYou are calm and collected. You enjoy helping and talking to people. You realize that customers may ask you about the same issues repeatedly. You know that things can go really wrong sometimes and are able to deal with “fires” without losing your cool.\n\nYou’re self-managed and very well organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing track of the bigger picture. \n\n**HOW WE CURRENTLY DO SUPPORT**\n\nOur first line of support is our support email address. All support emails come into Help Scout into a shared queue. We also provide in-app live chat that customers can use to get support.\n\nFor more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.\n\nEvery now and then we jump on a Zoom screen share or call a customer to further diagnose problems.\n\n**WHAT YOU WILL DO**\n\nYou will be helping us full-time with customer support. This includes doing things such as:\n\n- Prioritizing tickets and answering them as soon as possible\n- Hopping on screen share calls to diagnose problems and educating users\n- Working directly with Engineering to beta test new versions before launch\n- Analyze daily metrics and proactively reach out to customers regarding issues\n- Continuously improving Customer Support processes\n\nSince you will be the face of our company to customers, you will also:\n\n- Update knowledge base and make training videos\n- Let the rest of the team know about any customers’ suggestions or feedback \n- Regularly update internal company wikis\n\nWe're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5).\n\n**MUST HAVES**\n\n- 1-2+ years of Customer Support experience\n- Technical chops (nothing advanced but you should be able to pick up technical troubleshooting concepts quickly)\n\n**BONUS NICE-TO-HAVES**\n\n- Past remote work experience\n- Worked at a startup or a SaaS company before\n- Experience with Salesforce\n- Familiarity and prior experience with Chrome Extensions\n\n**WHAT YOU’LL GET**\n\n- Salary: $50,000 - $55,000 Canadian dollars per year\n- Freedom to try new things (help people the way you want)\n- No disruptions (we have almost no meetings)\n\n**MORE OF WHAT YOU’LL GET**\n\n- 4 weeks paid time off\n- Work remotely full-time (even after COVID)\n- Be part of a small team doing big things in an independent work environment\n- $1,500 annual continued learning budget (for books, courses, and self-improvement)\n- $1,000+ annual travel spending allowance (money to spend during your vacation)\n- Benefits (health, dental, etc) through our company HSA (for people living in Canada) \n\nPlease mention the words **START ABOVE FAME** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $60,000/year\n
\n\n#Benefits\n 📚 Learning budget\n\n
\n\n#Location\nWorldwide

You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\n\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\n\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business. \n\n### Details\nThis is a full-time, remote position.\nThis job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and within timezones in the Americas (from UTC-10 to UTC-3).\nWe're seeking fluent English speakers/writers.\n\n### About you\n- You have at least two years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it. \n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn. \n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **ATTEND DESK MANDATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

**About Us**\n\nAt [Close](https://close.com/), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. \n\nSince our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.\n\nWe are hiring Customer Support to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About the Role**\n\nIn this Customer Support role, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support ([Joseph Sterner](https://www.linkedin.com/in/jrsterner/)). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana. \n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.\n\n**Requirements**\n* 2 years direct support experience working in a SaaS environment \n* Physically based in the CT or MT time zones\n* High-level of proficiency in the English language, both written and verbal\n* Experience working in a remote capacity\n\n**Nice to haves**\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc)\n* Deep knowledge of SaaS + CRM landscape *(Experienced user of other sales platforms, or programs frequently integrated with Close)*\n\n**Key Responsibilities**\n* Respond to customer support tickets and take support calls during CT/MT business hours\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o) 💚\n* [Our story and team](https://close.com/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n\nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). \n\nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/)* \n\nPlease mention the words **MOUNTAIN ABLE DISEASE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nUnited States

[Click here to see an intro to this role by our CEO](https://www.loom.com/share/0e26bcb746fe49a295b2e18288eea2d6)\n\n### 😄 What does the ideal candidate look like?\n\n- 4-6 years experienced in product management and growth roles\n- Experience with self-service and prosumer / SMB SaaS products — you know CAC, LTV, AMRPU etc like the back of your hand\n- Experience running experiments across the conversion funnel — you know how to prioritize, spec out, and execute conversion experiments\n- Deep experience with analytics and tracking — you're familiar with Segment, front end vs backend tracking trade offs, data warehouses, etc\n\n\n### 🗓 What does the day to day look like?\n\nLike any fast growing company, no two days are alike. However, here are some projects you could find yourself working on:\n\n- Managing and implementing a portfolio of experiments across the conversion funnel (sign up, start trial, convert to paid, retention, up / cross sell)\n- Working closely with our engineering team on a great analytics and tracking stack, and evangelizing analytics across the organization\n- Working closely with the marketing team to improve the user experience between the top and bottom of the conversion funnel\n- Working closely with the founders on special projects like pricing and packaging experiments, international expansion, and new product development\n\n### 💰 Benefits\n- **Competitive salary, plus profit sharing and bonuses**\n- **Unlimited holidays** — we actually want you to take time off\n- **All-expenses paid team retreats** — our last retreat was in Mexico!\n- **Unlimited professional development stipend** — books, classes, coaching, whatever you need\n- **Strong culture of work / life balance** — it's a marathon, not a sprint\n- **Complete internal transparency** — everyone sees everything within the company\n\n### 🌳 About Bonsai\n\n[Bonsai](http://www.hellobonsai.com) helps 300,000+ freelancers in 100+ countries start, run, and grow their businesses. \n\nThe way the world works is changing: Freelancers make up 40% of the workforce today and will be 50%+ by 2030. People want flexible and independent careers. Companies want great on-demand talent. This is one of the largest shifts since the Industrial Revolution, but the tools to support it are stuck in the 20th or even 19th centuries!\n\nThat's where Bonsai comes in. We take care of a freelancer's admin work - contracts, proposals, invoices, payments, accounting & taxes - so they can focus on the work they love and just make money. Ask any freelancers you know... they'll tell you this is a huge and painful time suck.\n\nWe're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures). We've also been 100% remote since 2016 and our team is spread across 8 different countries. \n\nPlease mention the words **VICTORY FAULT MAKE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $90,000 — $170,000/year\n
\n\n#Benefits\n 💰 Profit sharing\n\n
\n\n#Location\nWorldwide

### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **VINTAGE TUNNEL TOOL** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nUS (EST)

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

## Who We Are\nLoom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:\n**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.\n**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.\n**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.\n## The Role\nOur Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.\nAs a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.\nWe are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜\n### As a Customer Support Specialist, your responsibilities include...\n* Helping customers through live chat, email and social media to ensure they are successful with our tool\n* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team\n* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team\n* Correctly identifying and reporting on support requests so the Product team can plan future product iterations\n* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...)\n* Helping write and maintain documentation for internal knowledge base\n* Assisting with projects related to improving our support at scale processes 🚀\n### You could be a good fit if you...\n* Have previous experience delivering a superior support experience with respect, empathy and understanding\n* Know how to to work under pressure and adapt to a fast-paced environment\n* Have excellent written and spoken English\n* Have the ability to pick up new technology quickly\n* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own\n* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location)\n### Bonus Points 💯\n* Active and passionate Loom user\n* Previous experience working remotely\n* Familiarity with Intercom, Slack and Notion - you'll be living in these tools\n* Previous experience working in SaaS\n## The Good Stuff\n* Work with a driven, welcoming team at a company that is changing how people communicate every single day.\n* Yearly retreat with the team (last year we went to Mexico! 🏝)\n* Unlimited PTO\n* Shiny new Apple computer & budget for home office equipment\n**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.\nLoom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. \n\n# Requirements\nPlease apply via the link. \n\nPlease mention the words **MINOR EMPOWER JELLY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support, Non Tech and Video jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n ⏰ Async\n\n

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.\n\n**The Role**\n\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.\n\n**Here are some things you may do on a given day:**\n\n-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n\n-Answer pre-sales questions and other feedback from customers\n\n-Document and optimize our support process to improve customer satisfaction\n\n-Write technical documentation and other content so customers can help themselves\n\n-Help our engineering & product teams to identify areas where we can improve the customer experience\n\n-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n\nWith over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n**On the first day you will:**\n\n-Onboard and get to know your new team members\n\n-Pair with a customer support specialist for training, and answer some customer questions together\n\n-Have a complete WooCommerce setup with major plugins installed\n\n-Read and review support guide\n\n**In the first week you will:**\n\n-Answer customer questions (draft, review from team member or manager, send)\n\n-Dive into learning WooCommerce and our major extensions (Memberships, for example)\n\n-Fix at least one documentation issue\n\n**In the first month you will:**\n\n-Own your own queue\n\n-Answer customer questions with minimal review\n\n-Contribute to documentation as necessary\n\n**You**\n\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\n**To succeed in this position, you must have:**\n\n-A solid understanding of HTML / CSS\n\n-A working knowledge of JavaScript\n\n-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n\n-Outstanding written communication and interpersonal skills\n\n-Boundless curiosity for our products and our customers\n\n-Ability to thrive in a remote environment (along with a reliable internet connection)\n\n**It’s helpful if you have:**\n\n-Experience with PHP / Ruby (or other programming languages)\n\n-Experience with WordPress\n\n-Experience with WooCommerce (or other eCommerce platforms)\n\n-Experience supporting SaaS products\n\n-Experience supporting downloadable software (especially in the LAMP stack)\n\n**The Team**\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n**Process**\n\nAfter an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.\n\nIf this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂\n\n**Benefits**\n\nHere are some benefits we're happy to offer to our team members:\n\n-Competitive salary\n\n-Annual incentive for meeting team and company goals\n\n-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n\n-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n\n-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n\n-Work flexible hours from anywhere that has a reliable internet connection\n\n-Tools (hardware/software) to help you be productive\n\n-Allowance for professional growth (books, courses, conferences)\n\n-Home office or co-working allowance\n\n-A Kindle to help you keep learning\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n# Requirements\nPlease apply directly through the link below. Applications accepted through August 15th. \n\nPlease mention the words **DISTANCE SWALLOW CASH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMDQ=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby and SaaS jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n