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project44


๐Ÿ’ฐ $55k - $113k*

Manager

 

Test

Travel

Voice

Leader

Management

Operational

Sales

Health

Executive

project44

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๐Ÿ‘€ 945 views

โœ… 39 applied (4%)

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project44 is hiring a

Remote Customer Success Manager

\nWhy project44?\n\nAt project44 weโ€™re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the worldโ€™s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWavesโ€™ FreightTech 25, and the Customerโ€™s Choice in Gartner Peer Insightsโ€™ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf youโ€™re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, letโ€™s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.โ€ฏโ€ฏ \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customerโ€™s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferredโ€ฏ \n\nExperience working with a SaaS or platform product, strongly preferredโ€ฏ \n\nKnowledge of supply chain, preferredโ€ฏ \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consultingโ€ฏ \n\nComfortable presenting to executive leadership and in large groups of peopleโ€ฏ \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be doneโ€ฏ \n\nOrganized with a strong sense of urgency to meet deadlinesโ€ฏ \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. Weโ€™re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWeโ€™re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, weโ€™d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you donโ€™t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roleโ€™s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worldโ€™s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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project44


๐Ÿ’ฐ $55k - $113k*

Manager

 

Test

Travel

Voice

Leader

Management

Operational

Sales

Health

Executive

project44

Apply now

๐Ÿ‘€ 667 views

โœ… 23 applied (3%)

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project44 is hiring a

Remote Customer Success Manager

\nWhy project44?\n\nAt project44 weโ€™re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the worldโ€™s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWavesโ€™ FreightTech 25, and the Customerโ€™s Choice in Gartner Peer Insightsโ€™ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf youโ€™re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, letโ€™s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.โ€ฏโ€ฏ \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customerโ€™s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferredโ€ฏ \n\nExperience working with a SaaS or platform product, strongly preferredโ€ฏ \n\nKnowledge of supply chain, preferredโ€ฏ \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consultingโ€ฏ \n\nComfortable presenting to executive leadership and in large groups of peopleโ€ฏ \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be doneโ€ฏ \n\nOrganized with a strong sense of urgency to meet deadlinesโ€ฏ \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. Weโ€™re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWeโ€™re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, weโ€™d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you donโ€™t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roleโ€™s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worldโ€™s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Motive


๐Ÿ’ฐ $55k - $128k*

Manager

 

Salesforce

Training

Support

Operational

Legal

Sales

Executive

Motive

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๐Ÿ‘€ 285 views

โœ… 12 applied (4%)

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Motive is hiring a

Remote Global Account Manager Enterprise Sales

Global Account Manager, Enterprise Sales\nRemote - United States \n \nAbout the role:                                                                           \nAs the Global Account Manager of Enterprise Sales at Motive, you are responsible for developing and closing business with some of Motiveโ€™s largest accounts. You will own the end-to-end relationship with the parent account, while overseeing all sales into their contractor or franchise network. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive.Our Global Account Manager will primarily focus on a single account that operates using both a company owned fleet and a large network of independent contractors. They will lead a team of account executives selling into the long-tail of the contractor network, while building corporate level relationships and managing the pre and post sale operational complexities of the parent account. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality.\n \nWhat you'll do:\n\nLead a world-class team of Account Executives that youโ€™ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\nIndirectly oversee a cross-functional team of support resources to drive and optimize both pre and post-sale activities. Support teams include Business Operations, Customer Success, Sales Engineering and Marketing, among others.\n\nDevelop champions within the partner both at the corporate level and among independent contractors to ensure that we are set up for success to grow contractual-based business\n\nTrack progress and success of your team against various primary KPIs, coaching and enabling their success across short and long-term goals\n\nCultivate a culture of high-performance and accountability\n\nPartner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization, and more specifically within your team\n\nEnsure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\nConstantly study and deepen understanding of market trends to enable consultative insights with the partner\n\nDevelop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business\n\nResolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions\n\n\n\nAbout you:\n\nYou have deep Enterprise sales experience partnering with F500 or F1000 clients\n\n\n\n\n8-10 years of SaaS or industry relevant Enterprise field sales experience required\n\n6+ years of managing a team of cross-functional stakeholders\n\nTelematics, SaaS, and Logistics experience a plus\n\n\n\n\nAbility to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\nA people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\nYou have an ability to build rapport with C-suite &  executive decision-makers, influencing outcomes through both an understanding of the customerโ€™s business and the unique solutions that Motive can deliver\n\nAbility to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\nExperience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal, Sales and Non Tech jobs that are similar:\n\n $55,000 — $127,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ’ฐ $45k - $78k*

Analyst

 

Support

Testing

Manager

Management

Senior

Operational

Analytics

Health

GlossGenius

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๐Ÿ‘€ 704 views

โœ… 44 applied (6%)

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GlossGenius is hiring a

Remote Senior Product Analyst

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customersโ€™ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat Youโ€™ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $144,000-$170,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ’ฐ $45k - $78k*

Analyst

 

Support

Testing

Manager

Management

Senior

Operational

Analytics

Health

GlossGenius

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๐Ÿ‘€ 625 views

โœ… 36 applied (6%)

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GlossGenius is hiring a

Remote Senior Product Analyst

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customersโ€™ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to work remotely from anywhere Canada.\n\nWhat Youโ€™ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sprout General Referrals

 This job is getting a high amount of applications right now (143% of viewers clicked Apply)

๐ŸŒ Probably worldwide
๐Ÿ’ฐ $70k - $120k*

Director

 

Training

Manager

Edu

Leader

Strategy

Management

Senior

Operational

Sales

Health

Recruitment

Sprout General Referrals

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๐Ÿ‘€ 847 views

โœ… 1,212 applied (143%)

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Sprout General Referrals is hiring a

Remote Director Enterprise Sales

\nSprout Social is used by over 30,000 brands worldwide including DoorDash, General Mills, Trello and Edelman. These businesses rely on Sprout to create stronger relationships with their customers through social media. \n\nWe are looking for a Director of Enterprise New Business Sales to lead a team of approximately 5-7 Enterprise Account Executives.  The ideal candidate will be a data driven and consultative sales leader with a proven track record of managing strategic, outbound  Enterprise sales teams. You must be driven on meeting (and exceeding) revenue, operational and strategic goals as well as foster the professional growth, development and success of your team members. You will spend the majority of your time coaching, counseling and mentoring your team in all aspects of sales and effectiveness. You will also provide timely and practical feedback to senior leadership for new and interesting go-to-market strategies.\n\nIf you are an energetic and driven individual who has a strong command of B2B SaaS sales leadership and has managed complex sales cycles, we'd love to talk to you!\n\nQualifications\n\nThese are the minimum qualifications that our hiring team is looking for in this role:\n\n\n2+ years of formal leadership and performance management experience\n\nConsistent and measurable track record of success that you can easily speak to and highlight โ€“ both as an individual salesperson, and as a leader within a sales organization\n\n\n\n\nAdditionally, these are the preferred qualifications that would indicate a particularly strong candidate:\n\n\nExperience working within a vertical strategy (selling to specific industries)\n\n\n\n\nWithin 1 month, you willโ€ฆ\n\n\nComplete Sprout Socialโ€™s new hire training & onboarding program alongside other new Sprout team members. Youโ€™ll gain a broader understanding of our products and how your role fits into the organization.\n\nPartner with your manager to define key success metrics for your role and how you will measure against them.\n\nMeet your team in 1:1s to understand each person as an individual, whatโ€™s working, whatโ€™s not, and gather learnings to implement in your role.\n\nDive right into our platform to learn about what makes our platform unique and why customers love our solutions.\n\nLearn Sproutโ€™s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.\n\nLearn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field.\n\n\n\n\nWithin 3 months, you willโ€ฆ\n\n\nMeet with leaders throughout the Sales, Sales Development, Sales Engineering & Customer Success organization that share responsibility for obtaining similar targets and identify areas of opportunity.\n\nMeet with the recruitment team to consistently recruit and attract top strategic Account Executives to further build your team and get ahead of talent needs.\n\nEstablish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities.\n\nBegin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally.\n\nAssist in negotiations and deal strategy.\n\nCreate an early concept of a future plan for your team and begin prioritization for future quarters.\n\n\n\n\nWithin 6 months, you willโ€ฆ\n\n\nMeasure initial process improvements and make adjustments where appropriate.\n\nHave built strong cross departmental relationships with Marketing, Sales Operations, and Product teams.\n\nStep up as a leader to share best practices across the Sales & Customer Success organization and help others grow from your experiences.\n\nMeet agreed-upon goals and targets relating to revenue targets and team productivity.\n\nContinue to develop your team, both personally and professionally.\n\nBecome a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.\n\n\n\n\nWithin 12 months, you willโ€ฆ\n\n\nConsistently meet and exceed monthly pipeline and revenue targets.\n\nObtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback.\n\nBe recognized as a subject matter expert and leader at Sprout.\n\nEstablish and begin executing against the long term plan for your team.\n\nPromote members on your team and create a bench of new talent.\n\n\n\n\nOf course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.\n\nAbout Sprout Social\nSprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our teamโ€™s shared belief in Sproutโ€™s mission promotes a culture of openness, empowerment and fun. \n\nWeโ€™re proud to regularly be recognized for our team, product and culture. Our benefits program includes:\n\n\nInsurance and benefit options that are built for both individuals and families\n\nProgressive policies to support work/life balance, like our flexible paid time off and parental leave program \n\nHigh-quality and well-maintained equipmentโ€”your computer will never prevent you from doing your best\n\nWellness initiatives to ensure both health and mental well-being of our team\n\nOngoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.\n\nGrowing corporate social responsibility program that is driven by the involvement and passion of our team members\n\nBeautiful, convenient and state-of-the-art offices in Chicagoโ€™s Loop and downtown Seattle, for those who prefer an office setting\n\n\n\n\n\nWhenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.\n\nSprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.\n\nIf you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.\n\nFor more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. \n\nWhen you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.\n\nAdditionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Senior, Engineer, Sales, Cloud, Microsoft, Marketing, Backend, Developer, Digital Nomad, Wordpress, Web, PHP, Python, Mobile, Legal, Medical, API, Analyst, Finance, SaaS, Developer, Education, Ecommerce, DevOps, Amazon, Director, Payroll, Excel, HR, Crypto and iOS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
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๐ŸŽˆ closed

SOCi


๐ŸŒ Worldwide
๐Ÿ’ฐ $120k - $200k

Developer

 

Product Management

 

Martech

Director

Financial

Investment

Leader

Operations

Marketing

Sales

Health

Executive

SOCi

meetsoci.com

๐Ÿ‘€ 13,038 views

โœ… 154 applied (1%)

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About Us:

SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000โ€™s Fastest Growing Companies in America list for the last 4 years in a row.ย  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbesโ€™ Best Startup Employers, SOCi boasts hundreds of the worldโ€™s largest brands as its customers. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.

*** INTERNATIONAL APPLICANTS WELCOME ***

Our accolades include:

  • Recently closed a Series D investment round of $80 million, led by JMI Equity
  • 4x honoree on Inc. 5000 Fastest Growing Companies in America
  • 2x honoree on Financial Timesโ€™ Fastest Growing Companies
  • 3x CEO Finalist for Ernst & Youngโ€™s Entrepreneur of the Year award
  • Winner of the MarTech Breakthrough Award for Best Overall Social Media Management Platform
  • #1 Rank by Entrepreneur magazineโ€™s Top Marketing Providers for Franchises, three years in a row
  • Front Runner for Gartner award in Reputation Management & Brand Management
  • 2021 Honoree on Forbes Americaโ€™s Best Startup Employers

Director of Product Management

Our product team drives the product vision and is responsible for the value and viability of our solutions. Through deep discovery and collaboration with our customers, we identify the right problems to solve and leverage design and engineering to deliver differentiated solutions that delight our customers.

As the Director of Product Management, you will collaborate with the VP of Product to identify the problems that we must address from a product perspective in order to deliver on the product strategy set by the VP of Product and executive leadership. You will own the day to day execution of product initiatives and are responsible for the success of our products and will lead 6-9 product team members each owning one of the SOCi products (Social, Reputation, Listings, Local Pages, Bots, Ads, Boost, Surveys, Listening). You will work with your counterparts in Product Operations, Design and Engineering to ensure the delivery ofย  valuable and viable product improvements on an ongoing, iterative basis.ย 

You have a deep understanding of modern product management practices from Marty Cagan and Dan Olsen school of thought, with a proven track record of practical application. You are well versed in establishing career development and skills growth plans for your product managers. You serve your team, you obsess over your customers, and you execute with precision and impact.ย 


About Youโ€ฆย 


Process

  • You have product sense, are a leader and get things done
  • You have a proven track record of delivering valuable products, consistently, rapidly and effectively from early stage (finding product-market fit) to mature productsย ย 
  • You will guide teams to deliver on product outcomes that align with the companyโ€™s strategy and are well versed in executing against OKRsย 
  • You will coach and mentor product managers to be creative, strategic, execution focused and with a growth mindsetย 
  • You will coach product managers on product discovery techniques that help them focus on outcome and risk and to leverage the power of written narratives, JTBD, Kano models, customer benefit ladders, interviews, surveys, and other applicable frameworks to define and iterate on features
  • You will instill a culture of rapid hypothesis testing, measurement, and the importance of consistently delivering differentiated and innovative products that solve customer and prospect biggest pain points
  • You will create a repeatable process for hiring and developing product managers that can deliver on our strategic intent
  • Define and analyze key metrics that inform decision making and measure success of product initiatives
  • You will obsess over product health metrics and work with product operations to provide the business with visibility into how the product is performing
  • Translate product strategy into roadmaps that are informed by the product managers discovery of customer problems, market and competitive research, cross-functional stakeholders and most importantly focus on a product outcomeย 
  • You will pivot as necessary and understand that it's better to deliver value than to stick to a failing plan


Peopleย 

  • Deliver and communicate measurable business impact to the VP of Product, CTO and cross-functional leadership and teams
  • Collaborate cross functionally with customer success, sales and marketing to ensure our product is being positioned and sold accurately and is well supported
  • Build a business case for investment by articulating initiative recommendations and trade-offs to leadership and cross-functional stakeholders
  • You will work with cross-functional leaders to communicate the product roadmap and deliver on GTM activities
  • You are a high agency leader who knows how to hire and foster this growth mindset within a teamย 
  • You have a proven track record of inspiring, leading, and rallying cross-functional teams behind a product visionย 
  • You understand the importance of a strong collaborative relationship with design and engineering
  • You understand the importance of learning and will create safety for exploration and innovation to foster a learning organization


Productย 

  • You will obsess over the MarTech industryย 
  • You will learn and leverage knowledge across the organization to stay abreast the latest industry trends in social media, marketing, seo, and customer experienceย 
  • You will learn and stay abreast of competitor changes but understand the most differentiated products keep an eye on the competitive landscape but obsess over their customersย 
  • You will learn and obsess over our customers, from its buyers to its day to day users you understand that without knowing them deeply our products will fail
  • You will learn and obsess over delivering solutions that solve customer problems in ways that work for the business (understanding cross-functional teams constraints and motivations)
  • You will develop a deep understanding of our customers' & prospects' problems to be best equipped to guide our product team and deliver solutions that drive growth and customer retention & delight
  • You are not afraid to roll up your sleeves and join your product teams on customer discovery calls, testing, etc.


Requirements:

  • 3-5 years of experience as Product Manager in SaaS / MarTech platform
  • 3-5 years of experience managing product managers
  • Deep understanding modern Product Management techniques (โ€œInspiredโ€ & โ€œEmpoweredโ€ [Cagan], โ€œLean Product Playbookโ€ [Olsen], JTBD frameworks)
  • Deep understanding of outcome-based measurements and the difference between feature factories and impactful true product teams
  • Skilled in giving feedback, creating accountability and building trust (โ€œCrucial Accountabilityโ€ [Patterson], โ€œRadical Candorโ€ [Scott], โ€œSpeed of Trustโ€ [Covey], etc)
  • Deep understanding of creating and facilitating learning organizations (โ€œFifth Disciplineโ€ [Senge])
  • Demonstrated track record of partnership with design and engineering

What's SOCi's culture like?

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home or in our office locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages, 401k and matchingย  (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.ย 

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please mention the word AFFABLY when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation


$120,000 — $200,000/year

Location


Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Prospect

 This job is getting a high amount of applications right now (19% of viewers clicked Apply)

๐ŸŒ Worldwide
๐Ÿ’ฐ $50k - $60k

Customer Support

 

Travel

Sales

Go

Full-Time

Prospect

tryprospect.com

๐Ÿ‘€ 12,427 views

โœ… 2,330 applied (19%)

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We are a remote startup (headquartered in Canada) building a smart, curious, and driven team thatโ€™s making software to help sales reps sell better.\n\nProspect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n**MORE ABOUT US**\n\nWe are currently a team of 13 people -- you will be #14 ๐Ÿ™‚\n\nWe are self-funded and profitable (no VCs or investors). We did this because we want to do whatโ€™s best for our team and customers.\n\nWe have balanced working hours (~8 hours/day), donโ€™t work weekends, and take ample time off. We donโ€™t have any โ€œmanagersโ€ and we rarely do any internal meetings.\n\nWe believe that customer support is not just a chore but is rather an opportunity to make someoneโ€™s day. We strive to go above and beyond when it comes to support.\n\n**ABOUT YOU**\n\nYou are calm and collected. You enjoy helping and talking to people. You realize that customers may ask you about the same issues repeatedly. You know that things can go really wrong sometimes and are able to deal with โ€œfiresโ€ without losing your cool.\n\nYouโ€™re self-managed and very well organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing track of the bigger picture. \n\n**HOW WE CURRENTLY DO SUPPORT**\n\nOur first line of support is our support email address. All support emails come into Help Scout into a shared queue. We also provide in-app live chat that customers can use to get support.\n\nFor more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.\n\nEvery now and then we jump on a Zoom screen share or call a customer to further diagnose problems.\n\n**WHAT YOU WILL DO**\n\nYou will be helping us full-time with customer support. This includes doing things such as:\n\n- Prioritizing tickets and answering them as soon as possible\n- Hopping on screen share calls to diagnose problems and educating users\n- Working directly with Engineering to beta test new versions before launch\n- Analyze daily metrics and proactively reach out to customers regarding issues\n- Continuously improving Customer Support processes\n\nSince you will be the face of our company to customers, you will also:\n\n- Update knowledge base and make training videos\n- Let the rest of the team know about any customersโ€™ suggestions or feedback \n- Regularly update internal company wikis\n\nWe're pretty relaxed when it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5).\n\n**MUST HAVES**\n\n- 1-2+ years of Customer Support experience\n- Technical chops (nothing advanced but you should be able to pick up technical troubleshooting concepts quickly)\n\n**BONUS NICE-TO-HAVES**\n\n- Past remote work experience\n- Worked at a startup or a SaaS company before\n- Experience with Salesforce\n- Familiarity and prior experience with Chrome Extensions\n\n**WHAT YOUโ€™LL GET**\n\n- Salary: $50,000 - $55,000 Canadian dollars per year\n- Freedom to try new things (help people the way you want)\n- No disruptions (we have almost no meetings)\n\n**MORE OF WHAT YOUโ€™LL GET**\n\n- 4 weeks paid time off\n- Work remotely full-time (even after COVID)\n- Be part of a small team doing big things in an independent work environment\n- $1,500 annual continued learning budget (for books, courses, and self-improvement)\n- $1,000+ annual travel spending allowance (money to spend during your vacation)\n- Benefits (health, dental, etc) through our company HSA (for people living in Canada) \n\nPlease mention the words **START ABOVE FAME** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $60,000/year\n
\n\n#Benefits\n ๐Ÿ“š Learning budget\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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