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Minimum
$0k/year
๐Ÿ’ฐ 401(k)
๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
๐Ÿฆท Dental insurance
๐Ÿš‘ Medical insurance
๐Ÿ– Unlimited vacation
๐Ÿ– Paid time off
๐Ÿ“† 4 day workweek
๐Ÿ’ฐ 401k matching
๐Ÿ” Company retreats
๐Ÿฌ Coworking budget
๐Ÿ“š Learning budget
๐Ÿ’ช Free gym membership
๐Ÿง˜ Mental wellness budget
๐Ÿ–ฅ Home office budget
๐Ÿฅง Pay in crypto
๐Ÿฅธ Pseudonymous
๐Ÿ’ฐ Profit sharing
๐Ÿ’ฐ Equity compensation
โฌœ๏ธ No whiteboard interview
๐Ÿ‘€ No monitoring system
๐Ÿšซ No politics at work
๐ŸŽ… We hire old (and young)
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โ›ฐ๏ธ North America
๐Ÿ’ƒ Latin America
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๐Ÿ‡ฑ๐Ÿ‡ท Liberia
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๐Ÿ‡ซ๐Ÿ‡ฒ Micronesia
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๐Ÿ‡ฒ๐Ÿ‡จ Monaco
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๐Ÿ‡ต๐Ÿ‡ณ Pitcairn Island
๐Ÿ‡ต๐Ÿ‡ซ Polynesia
๐Ÿ‡ต๐Ÿ‡ท Puerto Rico
๐Ÿ‡ถ๐Ÿ‡ฆ Qatar
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๐Ÿ‡ท๐Ÿ‡ด Romania
๐Ÿ‡ท๐Ÿ‡ผ Rwanda
๐Ÿ‡ธ๐Ÿ‡ญ Saint Helena
๐Ÿ‡ฐ๐Ÿ‡ณ Saint Kitts and Nevis
๐Ÿ‡ฑ๐Ÿ‡จ Saint Lucia
๐Ÿ‡ต๐Ÿ‡ฒ Saint Pierre and Miquelon
๐Ÿ‡ป๐Ÿ‡จ Saint Vincent and the Grenadines
๐Ÿ‡ผ๐Ÿ‡ธ Samoa
๐Ÿ‡ธ๐Ÿ‡ฒ San Marino
๐Ÿ‡ธ๐Ÿ‡น Sao Tome and Principe
๐Ÿ‡ธ๐Ÿ‡ฆ Saudi Arabia
๐Ÿ‡ธ๐Ÿ‡ณ Senegal
๐Ÿ‡ท๐Ÿ‡ธ Serbia
๐Ÿ‡ธ๐Ÿ‡จ Seychelles
๐Ÿ‡ธ๐Ÿ‡ฑ Sierra Leone
๐Ÿ‡ฒ๐Ÿ‡ซ Saint-Martin
๐Ÿ‡ธ๐Ÿ‡ฝ Sint Maarten
๐Ÿ‡ธ๐Ÿ‡ฐ Slovakia
๐Ÿ‡ธ๐Ÿ‡ฎ Slovenia
๐Ÿ‡ธ๐Ÿ‡ง Solomon Islands
๐Ÿ‡ธ๐Ÿ‡ด Somalia
๐Ÿ‡ฟ๐Ÿ‡ฆ South Africa
๐Ÿ‡ฌ๐Ÿ‡ธ South Georgia and the South Sandwich Islands
๐Ÿ‡ธ๐Ÿ‡ธ South Sudan
๐Ÿ‡ฑ๐Ÿ‡ฐ Sri Lanka
๐Ÿ‡ธ๐Ÿ‡ฉ Sudan
๐Ÿ‡ธ๐Ÿ‡ท Suriname
๐Ÿ‡ธ๐Ÿ‡ฏ Svalbard and Jan Mayen Islands
๐Ÿ‡ธ๐Ÿ‡ฟ Swaziland
๐Ÿ‡จ๐Ÿ‡ญ Switzerland
๐Ÿ‡ธ๐Ÿ‡พ Syria
๐Ÿ‡น๐Ÿ‡ผ Taiwan
๐Ÿ‡น๐Ÿ‡ฏ Tajikistan
๐Ÿ‡น๐Ÿ‡ฟ Tanzania
๐Ÿ‡น๐Ÿ‡ฌ Togo
๐Ÿ‡น๐Ÿ‡ฐ Tokelau
๐Ÿ‡น๐Ÿ‡ด Tonga
๐Ÿ‡น๐Ÿ‡น Trinidad and Tobago
๐Ÿ‡น๐Ÿ‡ณ Tunisia
๐Ÿ‡น๐Ÿ‡ท Turkey
๐Ÿ‡น๐Ÿ‡ฒ Turkmenistan
๐Ÿ‡น๐Ÿ‡จ Turks and Caicos Islands
๐Ÿ‡น๐Ÿ‡ป Tuvalu
๐Ÿ‡บ๐Ÿ‡ฌ Uganda
๐Ÿ‡บ๐Ÿ‡พ Uruguay
๐Ÿ Hawaii
๐Ÿ‡บ๐Ÿ‡ฒ USA Minor Outlying Islands
๐Ÿ‡บ๐Ÿ‡ฟ Uzbekistan
๐Ÿ‡ป๐Ÿ‡บ Vanuatu
๐Ÿ‡ป๐Ÿ‡ฆ Vatican City
๐Ÿ‡ป๐Ÿ‡ช Venezuela
๐Ÿ‡ป๐Ÿ‡ณ Vietnam
๐Ÿ‡ป๐Ÿ‡ฌ British Virgin Islands
๐Ÿ‡ป๐Ÿ‡ฎ United States Virgin Islands
๐Ÿ‡ผ๐Ÿ‡ซ Wallis and Futuna Islands
๐Ÿ‡ช๐Ÿ‡ญ Western Sahara
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๐Ÿข GlossGenius Remove this filter
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GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $70k - $110k*

Software

 

Design

 

Support

Code

JavaScript

Management

Senior

Operational

Health

Engineer

Engineering

Backend

GlossGenius

Apply now

๐Ÿ‘€ 361 views

โœ… 32 applied (9%)

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GlossGenius is hiring a
Remote Senior Software Engineer Backend

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 70,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Software Engineer, Backend you will focus on contributing to our backend services that power our suite of products. Our backend engineers write and maintain our APIs, build the communication between our systems, handle data modeling, deal with events, and ensure we are capturing what is needed for our services to continue scaling as we scale to support hundreds of thousands of professionals booking millions of appointments and processing millions of payment transactions. \n\nThis role can be based remotely anywhere in the United States, Canada, or our NYC Office.\n\nWhat Youโ€™ll Do\n\n\nOwn projects end to end, from design to implementation, managing complexity and working with stakeholders to think through areas such as business impact, reliability, operability, and security.\n\nCollaborate with product managers, product design, or other cross-functional stakeholders on roadmap initiatives, product ideation, and prioritization. Break down epics and projects to consumable size for the team and continuous deployment. \n\nProduce high-quality code thatโ€™s easily testable, readable, and accounts for edge cases and errors.\n\nArchitect tools, services, and systems using well accepted design patterns to allow for iterative autonomous development and future scaling.\n\nUphold best practices and high standards for engineering and product quality in addition to mentoring newer team members to do the same.\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n5+ years of experience in software engineering\n\nYou have experience leading and owning end-to-end product development and impactful technology initiatives for organizations; youโ€™re able to break down work into manageable tasks for a team and partner with operational teams to roll out changes that affect their workflow\n\nYou have experience working in a collaborative environment involving different functions, stakeholders, and subject matter experts\n\nYou have a desire to work in a fast paced environment, a bias for action, a passion for self-improvement, and helping to elevate and mentor those around you\n\n\n\n\nWhat We Work With\n\nWe are open to candidates who have worked in different languages but are open to learn.\n\n\n* Ruby (Rails, Sidekiq), Kotlin (micronaut, jooq), GRPC, Protobuf, and Postgres for backend\n\n* Typescript / Javascript (React, Redux) for web\n\n* React-native for mobile\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nIn order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, JavaScript, Senior, Engineer and Backend jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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GlossGenius


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $70k - $110k*

Software

 

Design

 

Support

Code

JavaScript

Management

Senior

Operational

Health

Engineer

Engineering

Backend

GlossGenius

Apply now

๐Ÿ‘€ 285 views

โœ… 18 applied (6%)

Share this job:
Get a rok.co short link

GlossGenius is hiring a
Remote Senior Software Engineer Backend

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 70,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Software Engineer, Backend you will focus on contributing to our backend services that power our suite of products. Our backend engineers write and maintain our APIs, build the communication between our systems, handle data modeling, deal with events, and ensure we are capturing what is needed for our services to continue scaling as we scale to support hundreds of thousands of professionals booking millions of appointments and processing millions of payment transactions. \n\nThis role can be based remotely anywhere in the United States, Canada, or our NYC Office.\n\nWhat Youโ€™ll Do\n\n\nOwn projects end to end, from design to implementation, managing complexity and working with stakeholders to think through areas such as business impact, reliability, operability, and security.\n\nCollaborate with product managers, product design, or other cross-functional stakeholders on roadmap initiatives, product ideation, and prioritization. Break down epics and projects to consumable size for the team and continuous deployment. \n\nProduce high-quality code thatโ€™s easily testable, readable, and accounts for edge cases and errors.\n\nArchitect tools, services, and systems using well accepted design patterns to allow for iterative autonomous development and future scaling.\n\nUphold best practices and high standards for engineering and product quality in addition to mentoring newer team members to do the same.\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n5+ years of experience in software engineering\n\nYou have experience leading and owning end-to-end product development and impactful technology initiatives for organizations; youโ€™re able to break down work into manageable tasks for a team and partner with operational teams to roll out changes that affect their workflow\n\nYou have experience working in a collaborative environment involving different functions, stakeholders, and subject matter experts\n\nYou have a desire to work in a fast paced environment, a bias for action, a passion for self-improvement, and helping to elevate and mentor those around you\n\n\n\n\nWhat We Work With\n\nWe are open to candidates who have worked in different languages but are open to learn.\n\n\n* Ruby (Rails, Sidekiq), Kotlin (micronaut, jooq), GRPC, Protobuf, and Postgres for backend\n\n* Typescript / Javascript (React, Redux) for web\n\n* React-native for mobile\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in NYC is between $160,000-$210,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAdditionally, this role is currently eligible to participate in GlossGeniusโ€™s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.\n\nIn order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, JavaScript, Senior, Engineer and Backend jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $65k - $130k*

Manager

 

Design

 

SaaS

Test

Management

Lead

Senior

Marketing

Analytics

Health

Engineering

GlossGenius

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๐Ÿ‘€ 426 views

โœ… 17 applied (4%)

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GlossGenius is hiring a
Remote Senior Product Manager

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to realize their unique dreams.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nGlossGenius has been paving the way for independent entrepreneurs in the beauty and wellness space to follow their dreams and successfully run and scale their businesses. Now, weโ€™re excited to expand our offerings to those who work in a team environment. You will lead in defining product priorities and working with design, engineering, and other cross-functional partners to deliver new features that drive impact for our customers. You will report to our VP of Product and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat Youโ€™ll Do\n\n\n* Manage the entire product lifecycle from ideation, design, development, and launch \n\n* Understand the market, competition, and champion our users to craft product strategies that will lead to long-term success for GlossGenius and our users\n\n* Understand GlossGeniusโ€™s strategic and competitive position and deliver products that are recognized as the best in the industry\n\n* Partner closely with cross functional stakeholders, including but not limited to Design, Research, Engineering, Marketing and Analytics leaders to build and deliver world-class products \n\n* Clearly communicate roadmaps, priorities, experiments and decisions across the organization from partner teams to executives\n\n* Define metrics and analyze test results to inform the success of products and features shipped\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 6+ years of experience in product management; ideally in a multi-user SaaS and start up environment; experience building collaborative products is a plus\n\n* Demonstrated experience in leading the development of products and features from inception to launch\n\n* A driven generalist, who is experienced and comfortable extending their influence beyond their own product team, leading cross-team and cross-functional effort across a company through influence\n\n* Technical and design fluency; comfort discussing concepts with engineering and design counterparts\n\n* Strong product instincts; the ability to deeply understand user problems and business opportunities and define a vision on how to solve them\n\n* Passion for empowering small business owners to be successful; possess a high level of empathy our customers and a strong desire to deeply understand their needs\n\n* A great communicator who has the ability to influence and build alignment both within a product team and with stakeholders across the company\n\n* Strong ownership, and a willingness to roll up your sleeves to make your product vision come to life\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially covered by GG\n\n* Fertility and adoption benefits via Carrot and Kindbody\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office stipend\n\n* Team Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.\n\n\n\n\nThe starting base salary for this role in New York is between $155,000-$183,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAdditionally, this role is currently eligible to participate in GlossGeniusโ€™s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Senior and Marketing jobs that are similar:\n\n $65,000 — $130,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $70k - $110k*

Design

 

Security

 

Management

Senior

Junior

Health

Engineer

Engineering

GlossGenius

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๐Ÿ‘€ 304 views

โœ… 7 applied (2%)

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GlossGenius is hiring a
Remote Senior Detection & Response Engineer

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nIn this role, youโ€™ll be responsible for helping design and drive the maturation of the Detection and Response program. You will work hand in hand with teams across GlossGenius including Infrastructure, Information Technology, Product Development, and People to ensure the protection of company resources and data. As a founding member of the GlossGenius Detection and Response team, youโ€™ll have near-greenfield opportunities to design and implement systems for security log processing and enrichment, detection engineering, response automation, and threat hunting in order to further entrench the understanding of GlossGenius as the secure choice for our customers and partners. This is your chance to take lessons from past positions and create solutions that create a better working experience for Security and company staff. \n\nYou will report to the Head of Engineering, Service Lines and can work from our NYC office or remotely anywhere in the continental United States. \n\nWhat Youโ€™ll Do\n\n\n* In partnership with the Security Lead, design and implement roadmaps for detection engineering, security response and automation, and threat management for GlossGenius\n\n* Implement and maintain systems and infrastructure for the collection, normalization, and enrichment of security related logs\n\n* Develop and optimize our detection capabilities leveraging detection as code, scripting, risk-based authentication, automation, and user-driven security handling\n\n* Create playbooks and repeatable processes to ensure consistency of response and distribution of knowledge\n\n* Implement response and investigation automation across the corporate and production environments to improve our effectiveness and reduce the time to remediation\n\n* Provide guidance and mentorship for junior members of Security and our partner teams\n\n* Participate in a shared on-call rotation for Security\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 4+ years of experience in security engineering or adjacent positions involving cloud-based infrastructure environments and distributed corporate environments\n\n* Hands-on experience performing security investigations, including log analysis, normalization, data correlation, and creating feedback for improving detections \n\n* Knowledge of AWS and Kubernetes, or similar cloud-infrastructure products, particularly in regards to event and activity monitoring\n\n* Experience working with corporate and endpoint protection tools, such as EDR, threat intel platforms, IDPs, and email security, and have spent time performing investigative, response, and remediation work using such tools. Bonus points for having managed and configured such tools as well\n\n* Domain knowledge in the configuration and management of SIEM- and SOAR-type tools, experience with data lakes is a plus\n\n* You have past experience performing threat hunting and/or evaluation in companies with cross-functional security teams, preferably using common industry frameworks such as STRIDE, ATT&CK, or DREAD\n\n* You can write scripting and basic tooling for filling gaps around integrations and automation, preferably using Python\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $170,000-210,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $70k - $110k*

Design

 

Security

 

Management

Senior

Junior

Health

Engineer

Engineering

GlossGenius

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๐Ÿ‘€ 244 views

โœ… 3 applied (1%)

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GlossGenius is hiring a
Remote Senior Detection & Response Engineer

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nIn this role, youโ€™ll be responsible for helping design and drive the maturation of the Detection and Response program. You will work hand in hand with teams across GlossGenius including Infrastructure, Information Technology, Product Development, and People to ensure the protection of company resources and data. As a founding member of the GlossGenius Detection and Response team, youโ€™ll have near-greenfield opportunities to design and implement systems for security log processing and enrichment, detection engineering, response automation, and threat hunting in order to further entrench the understanding of GlossGenius as the secure choice for our customers and partners. This is your chance to take lessons from past positions and create solutions that create a better working experience for Security and company staff. \n\nYou will report to the Head of Engineering, Service Lines and can work remotely from anywhere in Canada. \n\nWhat Youโ€™ll Do\n\n\n* In partnership with the Security Lead, design and implement roadmaps for detection engineering, security response and automation, and threat management for GlossGenius\n\n* Implement and maintain systems and infrastructure for the collection, normalization, and enrichment of security related logs\n\n* Develop and optimize our detection capabilities leveraging detection as code, scripting, risk-based authentication, automation, and user-driven security handling\n\n* Create playbooks and repeatable processes to ensure consistency of response and distribution of knowledge\n\n* Implement response and investigation automation across the corporate and production environments to improve our effectiveness and reduce the time to remediation\n\n* Provide guidance and mentorship for junior members of Security and our partner teams\n\n* Participate in a shared on-call rotation for Security\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 4+ years of experience in security engineering or adjacent positions involving cloud-based infrastructure environments and distributed corporate environments\n\n* Hands-on experience performing security investigations, including log analysis, normalization, data correlation, and creating feedback for improving detections \n\n* Knowledge of AWS and Kubernetes, or similar cloud-infrastructure products, particularly in regards to event and activity monitoring\n\n* Experience working with corporate and endpoint protection tools, such as EDR, threat intel platforms, IDPs, and email security, and have spent time performing investigative, response, and remediation work using such tools. Bonus points for having managed and configured such tools as well\n\n* Domain knowledge in the configuration and management of SIEM- and SOAR-type tools, experience with data lakes is a plus\n\n* You have past experience performing threat hunting and/or evaluation in companies with cross-functional security teams, preferably using common industry frameworks such as STRIDE, ATT&CK, or DREAD\n\n* You can write scripting and basic tooling for filling gaps around integrations and automation, preferably using Python\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $60k - $110k*

Software

 

Web

 

Design

React

System

Front-End

Full-Stack

Technical

Growth

Code

Management

Lead

Health

Engineer

Engineering

GlossGenius

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๐Ÿ‘€ 647 views

โœ… 47 applied (7%)

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GlossGenius is hiring a
Remote Staff Software Engineer Web

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the role\n\nAs a Staff Software Engineer, Web at GlossGenius, you are focused on some of GlossGenius's most complex and highest-impact opportunities. You will typically be the technical lead for a team or a large technical domain, work closely with cross-functional teams on team roadmap planning and OKRs, and influence critical technical decisions. As a technical leader, your impact extends beyond your direct team and beyond the broader engineering organization. You hold a high bar, inspire, and level up the engineers around you, and you're able to zoom out and think about high-level architecture and business problems but are still able to roll up your sleeves and write code when needed.\n\nGlossGenius has grown significantly, supporting tens of thousands of customers and seeing billions of transaction volumes on our platforms. As our customers continue to grow their businesses, we want to enable them to be more successful. We are hiring across both our Core Product and Growth Vertical Product Engineering teams.\n\nThis role can be based remotely anywhere in Canada.\n\nWhat Youโ€™ll Do\n\n\n* Take high-level business requirements and develop the technical details behind them. Collaborate with Product Managers and Engineering Managers to write design docs, and ensure the tasks are appropriately broken down and prioritized, well understood by the team, and sized correctly for rollout.\n\n* Continually drive our engineering standards (code reuse, documentation, testing, etc.) and levels of service forward. Identify gaps in the engineering process and come up with proposed solutions. Work with the right stakeholders and push the change to completion. Monitor the change and iterate as needed.\n\n* Own problems and domains from end to end, managing complexity, identifying and engaging directly with stakeholders to think through everything from the business impact to reliability, operability, and security; always approaching situations with a bias to action.\n\n* Provide technical leadership to a distributed engineering team to design new and enhance existing GlossGenius product offerings.\n\n* Advise the GlossGenius leadership team on key technology and product roadmap considerations.\n\n* Architect tools, services, and systems using well-accepted design patterns to allow for iterative, autonomous development and future scaling.\n\n* Uphold GlossGeniusโ€™s high engineering and product quality standards, and provide mentorship to team members to get to the next level.\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 7+ years of software engineering experience, 3+ years of technical leadership experience.\n\n* You have a breadth of experience working in a full-stack capacity or a front-end leaning role.\n\n* You are able to autonomously identify and prioritize the highest impact work thatโ€™s urgent and worthy of your time.\n\n* You have excellent product instincts and think about our users first and are able to root decisions in the business context. Experience shipping consumer-facing products is 0 to 1 is a plus!\n\n* You are able to communicate complex concepts to different audiences effectively and have experience coordinating across teams to ship critical products.\n\n* You have experience with building a long-term roadmap and technical vision to tackle complex user problems plus an ability to break it down for other team members to execute on.\n\n* You have architectural and system design expertise in developing highly scalable and performant distributed systems.\n\n* You thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts.\n\n* You're a continuous learner - learn and grow constantly to feed your passion for self-improvement and make those around you better.\n\n* You're comfortable picking up new technologies (our team builds on Ruby, React, Kotlin, and React Native, and our stack will continue to evolve.)\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, building meaningful bonds virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.\n\nPersonal Information: Notice at Collection for Employees and Applicants \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $45k - $78k*

Analyst

 

SaaS

 

Support

Testing

Manager

Management

Lead

Senior

Operational

Analytics

Health

Engineering

Non Tech

GlossGenius

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๐Ÿ‘€ 532 views

โœ… 42 applied (8%)

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GlossGenius is hiring a
Remote Senior Product Analyst

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customersโ€™ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat Youโ€™ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $144,000-$170,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $45k - $78k*

Analyst

 

SaaS

 

Support

Testing

Manager

Management

Lead

Senior

Operational

Analytics

Health

Engineering

Non Tech

GlossGenius

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๐Ÿ‘€ 475 views

โœ… 35 applied (7%)

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GlossGenius is hiring a
Remote Senior Product Analyst

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions.  \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customersโ€™ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to work remotely from anywhere Canada.\n\nWhat Youโ€™ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $55k - $103k*

Design

 

SaaS

 

Designer

Software

UI

UX

Quality Assurance

Fintech

Management

Senior

Health

GlossGenius

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๐Ÿ‘€ 470 views

โœ… 61 applied (13%)

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GlossGenius is hiring a
Remote Senior Product Designer

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to realize their unique dreams.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nTens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.\n\nAbout the Role\n\nโ€‹โ€‹As a Senior Product Designer at GlossGenius, you will play a critical role at one of the fastest growing SaaS products helping small business owners succeed as you create a world-class user experience for our customers and their clients.  Our ideal candidate will be able to craft a diverse set of creative solutions to complex product design problems by working with our product team and leadership. With great design we create Genius products for our users.\n\nWhat Youโ€™ll Do\n\n\n* Own the end-to-end process for solving UX/UI design problems: ideate, conceptualize, test, and refine\n\n* Construct user flows, wireframes, and prototypes that effectively communicate design concepts\n\n* Lead user interviews to better understand customer needs to help inform the product design strategy\n\n* Collaborate with cross-functional teams of product managers, software and QA engineers, customer success managers, and marketers to design intuitive and engaging user experiences for GlossGenius' customers\n\n* Deliver products that are recognized as the best in the industry by understanding GlossGeniusโ€™s strategic and competitive position\n\n* Take initiative in thinking of new ways our users can interact with GlossGenius\n\n\n\n\nWhat Weโ€™re Looking For \n\n\n* 4+ years of experience in a Product Design / UX / UI or related role\n\n* Demonstrated experience with sketching, wireframes, visual design, and prototyping for product experiences\n\n* You have experience with advanced prototyping tools (e.g. Principle, Framer, Sketch, Figma, InVision)\n\n* Passion for empowering small business owners to be successful; possess a high level of empathy our customers and a strong desire to deeply understand their needs\n\n* Experience navigating ambiguous high-growth, fast-paced product-driven environments\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially covered by GG\n\n* Fertility and adoption benefits via Carrot and Kindbody\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office stipend\n\n* Team Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $150,000-$180,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAdditionally, this role is currently eligible to participate in GlossGeniusโ€™s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Designer and Senior jobs that are similar:\n\n $55,000 — $102,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $63k - $110k*

Software

 

Web

 

Design

React

Front End

Code

JavaScript

Fintech

Typescript

Ruby

Mobile

Management

Lead

Senior

Operational

Health

Engineer

Engineering

GlossGenius

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๐Ÿ‘€ 1,057 views

โœ… 68 applied (6%)

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GlossGenius is hiring a
Remote Senior Software Engineer Web + Mobile

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nTens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.\n\nAbout the Role\n\nAs a Senior Software Engineer at GlossGenius, you are an experienced engineer who can own a large feature or project, scope it technically, break it down, and execute on it. You will collaborate closely with stakeholders and other engineers, as well as potentially lead a smaller pod of engineers. Our frontend engineers have experience developing intuitive web applications using React and experience or a strong interest in learning cross-platform mobile development in React Native (no previous React Native experience required!).\n\nYou will be responsible for building and improving on new and existing web and mobile experiences. Our team currently works with React and React Native, so an openness to build cross-platform is a must. Our web and mobile engineers at GlossGenius are building a platform that empowers over tens of thousands Service Professionals to run their businesses. We have a mobile first product that our customers love (4.8 in the App Store!) with plans on expanding on our web experiences, from enabling them to view calendars, see upcoming appointments, process payments, and create waitlists to creating seamless integrations between our mobile applications and our Chief Money Maker Hardware (our own POS) as well as being one of the first apps to integrate with Tap-To-Pay NFC Cards, our products empower our users to build their businesses. \n\nThis role can be based remotely anywhere in Canada.\n\nWhat Youโ€™ll Do\n\n\n* Own projects end to end, from design to implementation, managing complexity and working with stakeholders to think through areas such as business impact, reliability, operability, and security.\n\n* Collaborate with product managers, product design, or other cross-functional stakeholders on roadmap initiatives, product ideation, and prioritization. Break down epics and projects to consumable size for the team and continuous deployment. \n\n* Produce high-quality code thatโ€™s easily testable, readable, and accounts for edge cases and errors.\n\n* Architect tools, services, and systems using well accepted design patterns to allow for iterative autonomous development and future scaling.\n\n* Uphold best practices and high standards for engineering and product quality in addition to mentoring newer team members to do the same.\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 5+ years of experience in software engineering\n\n* You have experience leading and owning end-to-end product development and impactful technology initiatives for organizations; youโ€™re able to break down work into manageable tasks for a team and partner with operational teams to roll out changes that affect their workflow\n\n* You have experience working in a collaborative environment involving different functions, stakeholders, and subject matter experts\n\n* You have a desire to work in a fast paced environment, a bias for action, a passion for self-improvement, and helping to elevate and mentor those around you\n\n* Proficiency in both spoken and written English\n\n\n\n\nWhat we work with: \n\n\n* Web: Typescript / Javascript (React, Redux)\n\n* Mobile: React Native\n\n* Backend: Ruby (Rails, Sidekiq), Kotlin (micronaut, jooq), GRPC, Protobuf, and Postgres\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nIn order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, JavaScript, Typescript, Ruby, Mobile, Senior and Engineer jobs that are similar:\n\n $62,500 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nOttawa, Ontario, Canada
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius

 This job is getting a high amount of applications right now (12% of viewers clicked Apply)

๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $70k - $110k

Manager

 

Support

 

Software

Quality Assurance

Fintech

Management

Operations

Operational

Health

GlossGenius

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๐Ÿ‘€ 672 views

โœ… 80 applied (12%)

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GlossGenius is hiring a
Remote Manager Support

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more. \n\nTens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.\n\nAbout the Role\n\nOur customers are the core of our business, and weโ€™re looking for a Manager to lead, mentor, and guide our incredible phone support team to help our customers achieve their goals. In this role, you will coach and develop the team to ensure the Customer Support Experts  are hitting their KPIs such as Calls Handled, Tickets Solved, AHT, CSAT, and other SLAs. You will monitor the phone queue and advise CX leadership of any customer trends or causes for concern. You will also look for operational and process improvements to help us build a scalable and efficient organization. \n\nYou will report to the VP of Customer Experience and can be based remotely.\n\nWhat Youโ€™ll Do\n\n\n* Work with your manager to create a weekly report to share with CX leaders on the state of the queue and the team \n\n* Stay current on the GlossGenius App developments and partner with Product Experts to communicate updates and improvements to your team.\n\n* Keep the team informed on CX and company goals and initiatives, surface feedback, and collaborate cross-functionally\n\n* Complete QA for team members and support team with questions \n\n* Handle sensitive escalations for the team, resolve complex inquiries, and drive a positive customer experience for escalated customers\n\n* Work with a dynamic team to achieve various goals for the organization and company\n\n* Share opportunities to improve resources for the team based on 1:1s, queue questions, and QA reviews\n\n* Work with our Enablement team to create new resources that will help the team and our customers\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 3+ years experience leading customer support teams of 6+ individuals\n\n* Proven record of driving results for your team to meet or exceed performance standards while improving the overall customer experience. \n\n* Experience driving solutions for operations and people management challenges\n\n\n\n\nBenefits & Perks \n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* One-time home office stipend\n\n* Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $90,000-$105,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAdditionally, this role is currently eligible to participate in GlossGeniusโ€™s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.\n\nIn order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GlossGenius


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $70k - $110k

Manager

 

Support

 

Software

Quality Assurance

Fintech

Management

Operations

Operational

Health

GlossGenius

Apply now

๐Ÿ‘€ 805 views

โœ… 67 applied (8%)

Share this job:
Get a rok.co short link

GlossGenius is hiring a
Remote Manager Support

\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more. \n\nTens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.\n\nAbout the Role\n\nOur customers are the core of our business, and weโ€™re looking for a Manager to lead, mentor, and guide our incredible phone support team to help our customers achieve their goals. In this role, you will coach and develop the team to ensure the Customer Support Experts  are hitting their KPIs such as Calls Handled, Tickets Solved, AHT, CSAT, and other SLAs. You will monitor the phone queue and advise CX leadership of any customer trends or causes for concern. You will also look for operational and process improvements to help us build a scalable and efficient organization. \n\nYou will report to the VP of Customer Experience and can be based remotely.\n\nWhat Youโ€™ll Do\n\n\n* Work with your manager to create a weekly report to share with CX leaders on the state of the queue and the team \n\n* Stay current on the GlossGenius App developments and partner with Product Experts to communicate updates and improvements to your team.\n\n* Keep the team informed on CX and company goals and initiatives, surface feedback, and collaborate cross-functionally\n\n* Complete QA for team members and support team with questions \n\n* Handle sensitive escalations for the team, resolve complex inquiries, and drive a positive customer experience for escalated customers\n\n* Work with a dynamic team to achieve various goals for the organization and company\n\n* Share opportunities to improve resources for the team based on 1:1s, queue questions, and QA reviews\n\n* Work with our Enablement team to create new resources that will help the team and our customers\n\n\n\n\nWhat Weโ€™re Looking For\n\n\n* 3+ years experience leading customer support teams of 6+ individuals\n\n* Proven record of driving results for your team to meet or exceed performance standards while improving the overall customer experience. \n\n* Experience driving solutions for operations and people management challenges\n\n\n\n\nBenefits & Perks\n\n\nFlexible PTO\n\nCompetitive health & dental insurance options, with premiums covered by GG\n\nGenerous, fully-paid parental leave policy\n\nProfessional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\nHome Office Support\n\nTeam Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.\n\n\n\n\nIn order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19. For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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