You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\n\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\n\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business. \n\n### Details\nThis is a full-time, remote position.\nThis job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and within timezones in the Americas (from UTC-10 to UTC-3).\nWe're seeking fluent English speakers/writers.\n\n### About you\n- You have at least two years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it. \n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn. \n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **ATTEND DESK MANDATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\nWorldwide

**About Us**\n\nAt [Close](https://close.com/), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. \n\nSince our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.\n\nWe are hiring Customer Support to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. \n\n**About the Role**\n\nIn this Customer Support role, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support ([Joseph Sterner](https://www.linkedin.com/in/jrsterner/)). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana. \n\nThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.\n\nYou’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. \n\nYou are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.\n\n**Requirements**\n* 2 years direct support experience working in a SaaS environment \n* Physically based in the CT or MT time zones\n* High-level of proficiency in the English language, both written and verbal\n* Experience working in a remote capacity\n\n**Nice to haves**\n* Technical/coding experience (This includes VoIP, email, network management, APIs, etc)\n* Deep knowledge of SaaS + CRM landscape *(Experienced user of other sales platforms, or programs frequently integrated with Close)*\n\n**Key Responsibilities**\n* Respond to customer support tickets and take support calls during CT/MT business hours\n* Escalating issues to senior support staff and engineering as needed\n* Fraud prevention/detection\n* Billing reconciliation \n* Writing bug reports\n* Coordinating with Success to provide extra support to large customers\n* Maintaining help center documentation and creating content for new/updated features\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o) 💚\n* [Our story and team](https://close.com/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\nAt Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n\nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). \n\nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/)* \n\nPlease mention the words **MOUNTAIN ABLE DISEASE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nUnited States

### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\nPlease mention the words **VINTAGE TUNNEL TOOL** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nUS (EST)

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.\n\n**The Role**\n\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.\n\n**Here are some things you may do on a given day:**\n\n-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n\n-Answer pre-sales questions and other feedback from customers\n\n-Document and optimize our support process to improve customer satisfaction\n\n-Write technical documentation and other content so customers can help themselves\n\n-Help our engineering & product teams to identify areas where we can improve the customer experience\n\n-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n\nWith over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n**On the first day you will:**\n\n-Onboard and get to know your new team members\n\n-Pair with a customer support specialist for training, and answer some customer questions together\n\n-Have a complete WooCommerce setup with major plugins installed\n\n-Read and review support guide\n\n**In the first week you will:**\n\n-Answer customer questions (draft, review from team member or manager, send)\n\n-Dive into learning WooCommerce and our major extensions (Memberships, for example)\n\n-Fix at least one documentation issue\n\n**In the first month you will:**\n\n-Own your own queue\n\n-Answer customer questions with minimal review\n\n-Contribute to documentation as necessary\n\n**You**\n\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\n**To succeed in this position, you must have:**\n\n-A solid understanding of HTML / CSS\n\n-A working knowledge of JavaScript\n\n-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n\n-Outstanding written communication and interpersonal skills\n\n-Boundless curiosity for our products and our customers\n\n-Ability to thrive in a remote environment (along with a reliable internet connection)\n\n**It’s helpful if you have:**\n\n-Experience with PHP / Ruby (or other programming languages)\n\n-Experience with WordPress\n\n-Experience with WooCommerce (or other eCommerce platforms)\n\n-Experience supporting SaaS products\n\n-Experience supporting downloadable software (especially in the LAMP stack)\n\n**The Team**\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n**Process**\n\nAfter an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.\n\nIf this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂\n\n**Benefits**\n\nHere are some benefits we're happy to offer to our team members:\n\n-Competitive salary\n\n-Annual incentive for meeting team and company goals\n\n-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n\n-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n\n-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n\n-Work flexible hours from anywhere that has a reliable internet connection\n\n-Tools (hardware/software) to help you be productive\n\n-Allowance for professional growth (books, courses, conferences)\n\n-Home office or co-working allowance\n\n-A Kindle to help you keep learning\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n# Requirements\nPlease apply directly through the link below. Applications accepted through August 15th. \n\nPlease mention the words **DISTANCE SWALLOW CASH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby and SaaS jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n

Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for two Customer Support Specialists to join our fully-distributed team and help support our entire suite of products.\n\n## The Role\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\nHere are some things you may do on a given day:\n\n\n- Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n- Answer pre-sales questions, billing & account changes, and other feedback from customers\n- Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n- Help with customer onboarding by installing and modifying code on customers’ stores\n- Write technical documentation and other content so customer’s can help themselves\n- Help our engineering & product teams to identify areas where we can improve the customer experience\n- Document and optimize our support process to improve customer satisfaction\n\nWith over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn. You’ll be expected to own the support queue for a set of products for a week before rotating to another set. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n## You\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\nTo succeed in this position, you will have:\n\n- solid understanding of HTML / CSS\n- Working knowledge of JavaScript\n- Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n- Outstanding written communication and interpersonal skills\n- Boundless curiosity for our products and our customers\n- Ability to thrive in a remote environment (along with a reliable internet connection)\n\nIt’s helpful if you have:\n\n- Experience with PHP / Ruby (or other programming languages)\n- Experience with WordPress\n- Experience with Shopify / WooCommerce (or other eCommerce platforms)\n- Experience supporting SaaS products\n- Experience supporting downloadable software (especially in the LAMP stack)\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n## Process\nQualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. \n\nIf this goes well, we’ll invite you to join our team and start your 30-day Bootcamp. This is a trial period where you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 30 days, you’ll be offered a permanent position 🙂 \n\nBenefits\nHere are some benefits we're excited to offer to our team members:\n\n- Competitive salary\n- Annual incentive for meeting team and company goals\n- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n- Work from anywhere that has a reliable internet connection\n- The tools (hardware/software) you need to be productive\n- Allowance for professional growth (books, courses, conferences)\n- Home office or co-working allowance\n- A Kindle to help you keep learning\n\nWe support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things. \n\nPlease mention the words **MARINE UNLOCK CRUSH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby, SaaS and Shopify jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n