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The product support engineer plays a vital role in the ongoing improvement of our training and certification products and services by leveraging their problem-solving skills, technical experience, and excellent communication abilities to bridge the gap between front-line customer support and our product-focused engineering teams.
While this role is heavily support focused you will be encouraged to leverage software engineering skills and practices combined with cutting-edge technologies to help solve support related problems that occur by triaging, diagnosing, and contributing to solutions to help the support team be successful in the mission to improve the overall customer experience.ย
Key responsibilities and expectations:
Understanding:ย Learn about our products, and services to understand issues facing our customers in order to better provide support.
Customer Service Liaison:ย Respond to escalated technical inquiries from customer service and , and resolve complex issues that enable customer service to respond to candidate reports by leveraging technical troubleshooting skills to deliver accurate solutions in a timely manner.
Problem Diagnosis:ย Analyze and diagnose reported technical problems. Utilize a variety of diagnostic tools and methodologies to identify root causes and provide effective solutions. Work closely with the SRE to assist in improving monitoring and observability platforms as well as identify opportunities to automate processes and implement the relevant solutions.
Escalation and Collaboration:ย Collaborate with Level 1 support engineers, as well as Level 3 Certification Product and Platform Engineering teams to find the best solution for the customer. Collaborate on problem-solving strategies and share knowledge to improve overall support efficiency.
Documentation:ย Contribute to the creation and maintenance of comprehensive technical documentation, including knowledge-based articles, troubleshooting guides,ย best practices, and process documentation.ย
Continuous Improvement:ย Participate in regular technical training sessions to stay up-to-date with product updates and enhancements. Proactively identify areas for process improvement and contribute to initiatives aimed at enhancing support quality and efficiency.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or certifications).
Experience in a technical support role, preferably in a Level 2 capacity.
Proficiency in diagnosing and troubleshooting technical issues related to software applications, systems, and networks. Particularly HTTP/S based application
Strong knowledge of the Linux operating system, basic knowledge and experience with OS X and Windows is sufficient.
Strong scripting skills in shell and python. Able to follow and debug basic programs. Knowing how to solve issues using debugging tools is highly advantageous.
Familiarity with software development processes and tooling, continuous delivery, source control tools, git etc.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Customer-focused mindset with a strong commitment to obtain the best outcome for customers.
Strong problem-solving skills, analytical thinking, and attention to detail.
Ability to work independently and as part of a collaborative team.
Knowledge and experience with AWS, Datadog (or similar), Kubernetes, and build systems such as GitHub Actions or Circle CI.
Additional information
Includeย links to your online work samples with your resume
Familiarity with open source software (Tip: for free trainingย LFD102)
Experience using Linux or Linux Foundation projects (Tip: for free trainingย LFS101)
Disclaimerย
Salary levels vary according to the location of the individual.
Please mention the word UNLIMITED when applying to show you read the job post completely (#RMy4xNDUuMjAxLjcx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$20,000 — $50,000/year
Benefits
๐ Distributed team
๐ Medical insurance
๐ Unlimited vacation
๐ Paid time off
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Lightup Network Solutions and want to re-open this job? Use the edit link in the email when you posted the job!
Hi!
Lightup Network Solutions GmbH & Co. KG is a small ISP and telecommunications service provider (VoIP) based in Frankfurt, Germany. Lightup's team is 100% remote, distributed worldwide (Germany, Portugal, Serbia, Morocco, Brazil, Colombia) and consists currently of just 7 mostly non-tech people. Now we need a hybrid Web Dev / Sys Admin tech pro to join our small team. Lightup was established in 1998 as a ISP focused on webhosting and dedicated servers. Since 2011 Lightup has shifted its core business towards internet-based telecommunication services, primarily so-called DIDs a.k.a. virtual telephone numbers along with international retail and wholesale call termination (VoIP, SIP). In 2022 Lightup became a licensed telecom operator in Switzerland and the wholesale business has been booming since then.
Your tasks would be:
Short-term (now - 6 months): Create multiple new commercial telecom-oriented web-based services from scratch based on the team's ideas (PHP + MySQL preferred, but really up to you)
In the mid-term (6 - 12 months), create, re-design & code from scratch successor sites for outdated Joomla-based sites
Create Linux console-based or web-based scripts and tools to support the team, such as customer accounting scripts / accounting & billing automation or VoIP buy- and sell-rates output automation (Bash, Perl, Python, PHP - your choice)
Take care of 30+ KVM-based VMs and the 20+ underlaying physical servers running CentOS
Keep CentOS installations updated, migrate those which are too old to new installations
Set up new VoIP customers in our VoIP system / cluster (Asterisk, Kamailio)
Analyze, troubleshoot and fix SIP and DID call issues / Work & communicate with vendors and customers alike
Provide technical customer & order support for our 2 Joomla-based retail telecom services
Create a new API from scratch for lawful interception compatibility / requests
Constantly communicate with the team (WhatsApp, Slack) and help them to make their non-tech jobs easier by the creation of cool & useful new tools
If you're not typing most of these commands multiple times on a daily basis into your SSH client or into your local console then you can stop reading at this point and skip to the next job offer. Else, since you are a Linux console person, please read on...
Some server daemons, binaries and tech that you'll be dealing with:
This is a freelancer position, meaning you'll be responsible for taking care of paying taxes, health insurance, social insurance, pension fund etc. by yourself.
You'll be working just 6 hours per day, not 8 hours. But since Lightup's team is global and so are our customers those 6 hours will be spread over the course of a day European time (CET, Berlin) between 10:00 and 22:00. Imagine it like 12 hours standby per day (WhatsApp, Slack, E-Mail) but effectively 6 hours will be dedicated to Web Development, Sys Admin and Tech Support tasks.
Your profile:
Highly self-motivated & independent, but still a team player
Good communicator, friendly attitude
Flexible, curious to learn & try new
Very accurate, with tendency to perfectionism
You're working careful and exact, and you re-read your changes multiple times before you actually save the file
Multiple years Linux experience & created multiple web-based services (PHP + MySQL or comparable) from scratch
You are a real coder, you don't drag & drop buttons and menus and call that coding
You can edit / read / write code with a text editor on your Linux console and you actually understand what you're reading and writing
Education, age, gender not important. Yes, we're looking for a Linux / Web Dev geek / pro. If you're living in your mothers basement for the last 10 years that's OK. If you're never leaving your appartment that's OK too. If you're happily married and have 4 children that's fine too. Coding on laptop is inefficient and slow, so if you are a nomad you need at least a real keyboard + mouse or you'll be too slow.
Thank you for reading until this point and looking forward to read from you via E-Mail! :-) -> [email protected]
Please mention the word COHERENCE when applying to show you read the job post completely (#RMy4xNDUuMjAxLjcx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$10,000 — $20,000/year
Benefits
๐ Distributed team
โฐ Async
โฌ๏ธ No whiteboard interview
๐ซ No politics at work
๐ We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Hashlist and want to re-open this job? Use the edit link in the email when you posted the job!
Join Stellantis, the world's third-largest automobile company, and help create innovative apps and services for their vehicles, including Maserati, Alfa Romeo, and Jeep. Stellantis is searching for many additions to its engineering team globally but primarily to tech hubs in Italy, France, Poland, India, and Brazil.ย
About us
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Work full-time, part-time, or as a contractor
0 commissions. 0 fees. Get matched directly with the company.
Career growth opportunities with the latest technologies
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About the Job
Join our team and play a vital role in developing cutting-edge technology! As a Software Developer, you'll be responsible for creating and integrating key components in the end-to-end experience pipeline, focusing on cockpit interfaces for multimodal UX. We're looking for someone with a solid understanding of embedded systems and real-time operating systems and experience in distributed service architecture. If you have a passion for bug-free software and thrive in a fast-paced environment, we want you on our team.
Qualifications
MS/M-Tech/BE/B-Tech degree in Computer Science or equivalent
Experience in C++/Python and Linux
Experience with Distributed Service Architecture using concepts like Interface
Definition Language (e.g., Franca IDL), SOA, SOME/IP, etc.
Experience in designing/developing Software that is deployed in multiple HW platforms
Bonus: Experience within the automotive sector
Benefits
Competitive Salary and Benefits Package
Generous vacation and sick leave policies and paid time off for holidays.
Professional growth and development opportunities through regular training, mentorship, and career coaching.
Opportunities to work on cross-functional teams and collaborate with colleagues from different departments and locations
Work on impactful, sustainable projects. Help us achieve carbon net zero by 2038.
We welcome applications from people of all gender identities, ages, ethnicity, nationality, religion, sexual orientation, and disabilities
Please mention the word EFFUSIVENESS when applying to show you read the job post completely (#RMy4xNDUuMjAxLjcx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$40,000 — $120,000/year
Benefits
๐ฐ 401(k)
๐ Distributed team
โฐ Async
๐ค Vision insurance
๐ฆท Dental insurance
๐ Medical insurance
๐ Paid time off
๐ We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Hashlist and want to re-open this job? Use the edit link in the email when you posted the job!
Join our network at Hashlist and apply for a Software Architect role with Stellantis, the third-largest auto company globally.
As a partner of Hashlist, Stellantis offers exciting opportunities to design and develop innovative software solutions across their auto brands, includingย Alfa Romeo, Maseratiย andย Jeepยฎ.
By applying through Hashlist, you'll also have access to a network of hundreds of jobs andย be matched to 30+ other similar Software Architect roles, helping you find the perfect fit for your skills and experience.
Role
The new Software Organization is seeking an experienced, passionate, and creative individual to lead the architectural design of a new and innovative software platform for Stellantis which integrates advanced software functions with cloud connectivity and EDGE processing for the next-generation vehicle.
The position requires a deep understanding of the unique requirements of automotive embedded software development, as well as a deep understanding of modern software development concepts derived from non-automotive platforms such as Linux, Android, and IOT.
In this role, the successful candidate will be breaking new ground and surpassing existing barriers and paradigms for software development and integration in the embedded automotive space.
Requirements
At least 5 years in Embedded automotive SW development/architecture
5 years or more in System architecture in ECU
Experience in formal software architecture design and with modern software architecture development tools
Experience managing common software resources, and software architecting for programming in a multi-process and shared resource environment
Understanding of signal and service-oriented interface design
Experience with automotive communication protocols (CAN, Ethernet)
Benefits
Competitive Salary and Benefits Package (โฌ115k-โฌ200k annual salary)
Generous vacation and sick leave policies, and paid time off for holidays.
Opportunities for professional growth and development through regular training, mentorship, and career coaching.
Opportunities to work on cross-functional teams and collaborate with colleagues from different departments and locations
Work on impactful, sustainable projects. Help us achieve carbon net zero by 2038.
Why apply via Hashlist?
We respect your time: One short application of 15 minutes is all you need to get accepted into the network. After that, top EU/US companies apply to you
High-growth opportunities with great pay and benefits
Get detailed feedback from a personal talent advisor. We wonโt ghost you
Your privacy is respected: You can switch your availability in an instant
Keep all your earnings without paying any commissions
Welcome applications from people of all gender identities, ages, ethnicity, nationality, religion, sexual orientation, and disabilities
Please mention the word EBULLIENCE when applying to show you read the job post completely (#RMy4xNDUuMjAxLjcx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$110,000 — $220,000/year
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Hashlist and want to re-open this job? Use the edit link in the email when you posted the job!
Join our network at Hashlist and apply for the Senior Embedded Software Engineer role with Stellantis, the third-largest auto company globally.
As a partner of Hashlist, Stellantis offers exciting opportunities to design and develop innovative software solutions across their auto brands, including Alfa Romeo, Maserati and Jeepยฎ.
By applying through Hashlist, you'll also have access to a network of hundreds of jobs and be matched to 25+ other similar roles, helping you find the perfect fit for your skills and experience.
Role
We are seeking an experienced Senior Embedded Software Engineer with expertise in C/C++, and Linux to contribute to the architectural design of a cutting-edge software platform integrating advanced software functions with cloud connectivity and EDGE processing for the next-generation vehicle.
Requirements
MS/M-Tech/BE/B-Tech degree in Computer Science or equivalent
5+ years of experience in C, C++, Linux and/or RTOS like QNX
Experience in designing/developing Software that is deployed in multiple HW platforms
Hands-on Experience in Design Patterns
Should be a self-motivated, result oriented and an excellent team player
Should be a very fast learner and have excellent problem-solving ability
Passion for new & emerging technologies and proven track record in incubating and deploying/assisting in deploying these technologies in production programs
Should have excellent written and verbal communication skills.
Benefits
Competitive Salary and Benefits Package (โฌ70-100K annual salary)
Generous vacation and sick leave policies, and paid time off for holidays.
Opportunities for professional growth and development through regular training, mentorship, and career coaching.
Opportunities to work on cross-functional teams and collaborate with colleagues from different departments and locations
Work on impactful, sustainable projects. Help us achieve carbon net zero by 2038.
Why apply via Hashlist?
We respect your time: One short application of 15 minutes is all you need to get accepted into the network. After that, top EU/US companies apply to you
High-growth opportunities with great pay and benefits
Get detailed feedback from a personal talent advisor. We wonโt ghost you
Your privacy is respected: You can switch your availability in an instant
Keep all your earnings without paying any commissions
We welcome applications from individuals of all gender identities, ages, ethnicity, nationality, religion, sexual orientation, and disabilities.
Please mention the word PREFERABLY when applying to show you read the job post completely (#RMy4xNDUuMjAxLjcx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$80,000 — $140,000/year
Benefits
๐ฐ 401(k)
๐ Distributed team
โฐ Async
๐ค Vision insurance
๐ฆท Dental insurance
๐ Paid time off
๐ฐ 401k matching
๐ฅ Home office budget
๐ We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.