\nAs an integral member of the Coconut Software People and Culture team, the People & Culture Generalist assumes a crucial supportive role. Reporting directly to the SVP, People & Culture, this role will be entrusted with facilitating all P&C functions to enhance our department's impact internally and uphold a positive company culture in alignment with business objectives. The primary responsibilities include providing support for our various people committees, overseeing programs such as DEIB and Social initiatives, coordinating Learning and Development efforts, contributing to Talent Acquisition endeavors, ensuring Health and Safety compliance, providing P&C administrative and office support, and engaging in pertinent projects as needed. Above all, the P&C Generalist embodies a fervent dedication to delivering a stellar 5-star experience within our dynamic, people-first environment.\n\n*Please Note: This is a 16 month contract role.\n\nYOU’RE FIRED UP TO\n\n\n* Be the learning and development point of contact for all team members and leaders\n\n* In partnership with the Business Partner team, create and  roll out content required for Coconut employee training and coordinate third party learning vendors and consultants when required\n\n* Promote a learning culture by creating and communicating L&D opportunities across the organization\n\n* Support leaders and P&C Business Partner team with employee development needs by sourcing training programs/materials and making recommendations.\n\n* Act as the administrator for Coconuts LMS (WorkRamp)\n\n* Ensure all employees complete required compliance training by tracking and following up with employees and leaders\n\n* Provide ongoing updates to the company onboarding program, ensuring we are providing current, up to date information\n\n* Support Talent Acquisition with full cycle recruitment efforts to ensure appropriate staffing levels – posting, reviewing candidates, interviewing, employment offers and working with recruitment agencies as needed\n\n* Lead Coconut employee programs including the DEIB committee, Social committee and the Health and Wellness committee.  Support the planning and execution of events for these programs, and budget allocation\n\n* Provide support in the Toronto office by managing passcards and lock system (activations/deactivations), ensuring we are compliant with H&S requirements and assist in any coordination with facilities needs\n\n* Coordinate employer branding opportunities through social posts; creating the copy for marketing approval\n\n* Coordinate Birthday, Cocoversary & Life Event perks administration \n\n* Support P&C Manager in All Hands preparation\n\n* Support other P&C related projects and initiatives in conjunction with the P&C Business Partner team\n\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* Minimum 2 years human resources experience\n\n* Bachelor’s degree (or equivalent) in HR, Business or related field\n\n* Excellent verbal and written communication skills\n\n* Proficient understanding of employment legislation\n\n* Analytical critical thinker & problem solver, with the ability to see and empathize with competing perspectives to create and deliver ideal solutions\n\n* Resourceful mindset with the ability to understand when to research autonomously and when to ideate collaboratively\n\n* Self-starter with an unparalleled attention to detail\n\n* Relationship builder who can operate cohesively and effectively with many roles cross-organizationally\n\n* Strong project management skills\n\n* Agile mentality with the ability to shift focus in alignment with business needs\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer and Marketing jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nOur Enterprise Customer Success Managers work closely with some of our largest and most strategic customers at Coconut Software. They partner closely with our customers to understand their organization functions, how they have set up and leveraged Coconut, and help them get the most out of their Coconut investment. Our Enterprise CSMs build deep relationships with our customers, often acting as an extension of their internal teams.\n\nThis role is for you if you are someone that:\n\n\n* Deeply likes to understand how things work. Our enterprise customers often have unique set ups and integrations and our Enterprise CSMs understand the ins and outs of how they have set up Coconut.\n\n* Consultative mindset with a love for data. You know how to ask the right questions, connect the dots, and have been described as a trusted advisor. You also  don’t shy away from data but rather you know when, where, and how to use data to tell a story or recommend an action to both your customers and colleagues.\n\n* Takes ownership in complex situations. Whether it be identifying new opportunities for Coconut to grow the customer or managing escalations, you thrive on solving problems and bring in the right resources and team to help you execute on your plan.\n\n* Cultivates relationships. You’re comfortable building relationships across different teams both internally and externally and understands the importance of being multi-threaded at organizations.\n\n\n\n\nCore metrics of this role include retention, customer satisfaction, product adoption, and supporting expansion. While reporting directly to the SVP, Customer Experience, you are seen as a mentor to the rest of the Customer Success team and a go to person to help the team grow and develop.\n\nYOU'RE FIRED UP TO\n\n\n* Oversee large and complex customer accounts. Proactively engage customers throughout their Coconut journey from go-live to renewal to growth. Ensuring you thoroughly understand their set up and use of Coconut and advise them on additional functionalities, features, and integrations to deepen their outcome with Coconut \n\n* Deepen relationships with our key contacts while identifying other key stakeholders at our customer’s organization \n\n* Collaborate closely with the Enterprise Pod consisting of Account Executives, Account Managers, Solution Engineers, and Implementation Managers to deliver ROI to customers, drive advocacy amongst the customer organization, and tee them up for ongoing success and growth with Coconut Software \n\n* Work closely with the Enterprise Sales team to identify and maximize new opportunities across the named Enterprise accounts\n\n* Leverage both qualitative and quantitative data points to provide recommendations to your customer to help them get the most out of Coconut as well as inform Coconut Leadership on the customer’s health\n\n* Create meaningful and personal moments for our customers and turn them into raving advocates of Coconut \n\n* Identify successful plays and best practices for our enterprise customers and help refine existing internal processes for the Enterprise team \n\n* Demonstrate Coconut Software’s values and project a positive, upbeat, and professional tone in all communications, both internal and external\n\n* Travel to customer sites and between Coconut’s offices as needed\n\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* 5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees\n\n* Experience navigating complex companies with different business units and buying needs \n\n* Thrive on understanding our customers inside and out - you are equally comfortable working with an individual contributor as you are with executives at our customers’ companies\n\n* Love helping others succeed, both our customers and your colleagues \n\n* Exceptional communication skills whether over email, phone call, video call, or in-person \n\n* Creative thinker and problem solver who loves to tell stories\n\n* An entrepreneurial spirit. The CSM, alongside the overall pod, partners closely with both prospects and customers and deep dives into their workflows and needs, often charting a path that hasn’t been crossed before. \n\n* You are as comfortable using data to make informed decisions as you are reading between the lines of a customer conversation when forecasting health\n\n* Thrive in ambiguous environment with little or changing processes \n\n* Comfortable using SFDC, Excel, Catalyst.io, Asana, and Jira \n\n* Bonus points for experience working at/with financial institutions or fintech\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Senior and Sales jobs that are similar:\n\n $60,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nCoconut Software is looking for an National Account Executive (a.k.a. Enterprise Account Executive) to join our Enterprise Sales team. Reporting to the VP Sales, your job will be to directly nurture and activate enterprise leads generated from your account based selling/marketing expertise. You will be supported through Business Development (BDRs), Marketing, and Executive outreach. You will orchestrate various outreach tactics, many of which (at least 50%) will be self generated. You will help iterate and evolve the current account plan framework and will diligently enrich and populate account records on quarterly cycles and present results and target key accounts within your limited targeted list. You’ll use your unparalleled knowledge of Coconut’s platform, and our target verticals (Banks and Credit Unions) to offer advanced specific product demos and presentations to key decision makers and stakeholders to highlight how the Coconut Platform can add value to their organization. \nYOU'RE FIRED UP TO\n\n\n* Have discovery conversations with potential prospects in order to properly position Coconut as their ideal financial services solution\n\n* You’ll be opinionated and a coveted resource to provide insight and inspiration to our prospects business goals and objectives\n\n* Navigate and document the organizational structure of Enterprise accounts to assess key decision makers and understand budgeting processes and approval structures, in order to continuously further the sales process\n\n* Uncover and document key requirements from all key stakeholders in the Customer’s organization\n\n* Conduct in-depth product demos with your prospects and provide solutions based on their requirements\n\n* Carry out contract negotiations, ensuring that all terms of our engagement with larger customers are clear\n\n* Manage multiple sales cycles from initial conversations to activation\n\n* Leverage other lead opportunities when time permits to support your pipeline\n\n* Drive process improvements to better connect with our customers\n\n* Achieve and surpass quota requirements for each fiscal year\n\n* Provide feedback to contribute to product development and sales/marketing campaigns designed to improve the customer experience as well as grow Coconut’s ARR in the process\n\n* Travel, as needed, to meet internally with Coconut teams or prospective clients (valid passport required)\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* 3-5 years of Enterprise Sales experience in addition to senior Mid-Market level work experience in a 360 selling environment\n\n* Bachelor's Degree or equivalent preferred\n\n* Experience in an outbound sales environment\n\n* Experience in selling and presenting to C-Level executives\n\n* Ability to conduct sales processes through discovery, quoting, and closing\n\n* Comfortability with Salesforce (or a similar CRM) and/or other marketing automation software\n\n* Bonus points for a SaaS sales background, but lots of passion and enthusiasm for the industry will also be taken\n\n\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nCoconut Software is looking for an ambitious DevOps Engineer to be a key contributor in our infrastructure game. In joining our growing team, the DevOps Engineer will be an integral part of site reliability at Coconut. They will be responsible for implementing and delivering innovation to the CI/CD pipeline. Security is at the heart of our culture and the DevOps Engineer will document and practice the highest security standards to deliver key initiatives. This role is perfect for a self-starter who is keen to operate with minimal supervision within our highly collaborative environment.  \n\nWe don’t expect people to fit into neat little boxes. We are looking for curious and empathetic people who are driven by a need for continuous learning and growth. We are excited to continue to scale on our path to success by building a diverse and inclusive team. We’re pretty passionate about what we do we’re looking for people as passionate about their work as we are! \nYOU ARE FIRED UP TO:\n\n\nWork within a team of like-minded professionals to plan, deploy, and maintain critical business applications.\n\nApply your strong experience of DevOps engineering best practices.\n\nApply your strong expertise in Kubernetes, focussed on the development and maintenance of our Kubernetes cluster.\n\nSupport implementation of cloud products through architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring, backups, etc.\n\nUnderstand how IT operations are managed, identify recurring issues, and work with IT & Business partners to remediate using the problem management process. \n\nUtilize various open source technologies and tools to orchestrate solutions.\n\nWrite scripts and automation using Perl/Python/Groovy/Java/Bash.\n\nConfigure and manage data sources like MySQL.\n\nManage source control including SVN and GIT.\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\nBachelor’s Degree or equivalent experience required.\n\nLocated or ability to work in an Eastern timezone is preferred  \n\nAt least 3+ years of hands-on experience as an SRE or Devops Engineer.\n\nDemonstrated experience with Kubernetes, working in a DevOps environment.\n\nPrevious experience with: Kubernetes, Cloud, and CI/CD \n\nStrong background in Linux / Unix Administration.\n\nA working understanding of code and script (PHP, Python, Perl and/or Ruby).\n\nHave an understanding of server architecture, DNS, ipv4/ipv6, acl.\n\nStrong critical thinker with problem solving aptitude. \n\nUnending curiosity and passion for continuous learning. \n\nMariaDB, Elastic Search, Redis.\n\nMust have proficient Oral and Written English language and good communication skills.\n\nBonus: General banking knowledge or knowledge related to Wealth Management / Private banking.\n\n\n \n\n#Salary and compensation\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide