\nAre you ready to power the World's connections?\n\n\nIf you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.\n\n\nAbout the role:\n\n\nWith guidance from Staff and Principal Engineers, design, develop, and maintain microservices that power Kong Konnect, the Service Connectivity Platform. Working closely with Engineering and Product Management teams, you will develop software components that will materially impact customer’s and Kong’s business and contribute to complex product integration efforts as we continue to develop our suite of products. \n\n\n\nWhat you'll do:\n* Implement and maintain services that power Konnect. Examples include identity, search, and provisioning.\n* Design and implement solutions to technical problems of moderate complexity.\n* Support those services in production by participating in an on-call rotation.\n* Write automated tests to ensure behavior of code and avoid regressions.\n* Mentor other team members.\n* And any additional tasks required by manager.\n\n\n\nWhat you'll bring: \n* 5+ years working in a team to develop, deliver, and maintain complex software solutions.\n* Expertise in Typescript and JavaScript. \n* Experience designing, prototyping, building and debugging microservices architectures and distributed systems.\n* Experience developing and supporting a large scale SaaS platform.\n* Expertise in designing and writing APIs, and a firm grasp of API lifecycle management.\n* Expertise with data modeling in relational and no-SQL databases.\n* Working knowledge of containerization and Kubernetes.\n* Understanding of and development with git and GitHub workflows.\n* Expertise in test-driven development and automated testing.\n* Excellent verbal and written communication skills.\n\n\n\n\n\n\nKong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is CAD $123025-$172330.\n\n\nAbout Kong: \n\n\nKong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.\n\n\n83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! \n\n\nFor more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.\n\n\nWe are an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Typescript, API, Sales and Engineer jobs that are similar:\n\n
$62,500 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nNOTE: This is a FULLY remote role, but the candidate must be within the EMEA region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the EMEA region.\n\n\nHostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.\n\n\n\n\nAs a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.\nAbout the role\n\nOur platform powers a global customer base, handling millions of transactions, integrating with industry giants like Airbnb & Expedia, and driving the future of short term rental tech. With $365M recently invested, we’re scaling fast—breaking down our monolithic architecture, designing for next-level scalability, reliability, and innovation.\n\nAs Principal Engineer, you'll be at the heart of this transformation, shaping how our platform evolves to support hundreds of integrations, complex workflows, and a rapidly growing customer base. If solving deep complex engineering challenges at scale excites you, let’s talk.\n\n\n* 10+ years of experience in software development, with at least 2 years in a leadership role\n* Expert-level proficiency in a Backend programming language, we use PHP.\n* Hands-on experience with completing the transition to microservices architectures and Domain-Driven Design\n* Strong understanding of both relational (MySQL) as well as no-SQL data stores (like DynamoDB or ElasticSearch), data modeling and optimization techniques\n* Knowledge of containerisation technologies (Docker, Kubernetes, Fargate) and the associated ecosystem\n* Experience with event-streaming platforms like Kafka or Kinesis\n* Extensive experience with AWS services and cloud architecture\n* Proven track record of leading and mentoring cross-functional engineering teams\n* Experience with Agile methodologies and CI/CD practices\n* Solid understanding of software design patterns and architectural distributed computing principles\n* Experience with working in SaaS product companies\n\n\n\n\n\nNice to have skills for this role:\n\n* Experience with front-end engineering (e.g., ReactJS, NextJS, TailwindUI and similar)\n* Experience with performance monitoring and optimisation tools\n* Understanding of security best practices in web applications\n* Experience with scalability challenges in high-growth environments\n* Knowledge of machine learning and AI concepts\n* Experience with infrastructure-as-code (e.g., Terraform, CloudFormation)\n* The ability to exert Extreme Programming values & techniques to the team\n\n\n\n\n\nAn Average Day for a Principal Engineer\n\n* 10:00-10:15 Quick team stand-up, one of your team members seem to be working on a problem you worked on before, and offer to pair with them after the stand-up to support\n* 10:30-14:00 Pairing with one of your team members to work on a complex scalability issue together and grabbing a quick bite to re-fuel those pesky braincells in-between coding sessions!\n* 14:00-15:00 Doing a design session with the Product Manager and UX designer for a large upcoming feature that the team should pick up next week. You ask a lot of questions to drill down to the problem we are trying to solve, and suggest some easier solutions that require less effort for the team.\n* 15:00-16:00 The design session triggered some thoughts about other areas of the system that will be affected. You’re doing a quick dive in the affected areas of the code and find some technical debt that might affect the system’s scalability or reliability. You create a brief Jira ticket and tag the Product Manager to help get it prioritised and to ensure it is not forgotten. You also ping the ticket to one of the other domains' tech leads, as you recall them mentioning a similar problem existing in another domain team.\n* 16:00-16:30 Quick catch-up with the Engineering Manager on the teams delivery reliability and how you can help keep Work in Progress (WIP) and Pull Request (PR) review time to a minimum\n* 16:30-18:00 Talking about PR’s, there are actually still a few open. You take the last part of the day to review your teams PRs. There are some great solutions offered, but one of the junior engineers introduced some code that is difficult to maintain and is lacking unit tests. You jump on a quick call with them to explain the issues and why it matters.\n\n\n\n\n\n\n\nWhat we offer\n\nCompetitive Compensation: We offer competitive pay based on market rates in the country of the applicant.\n100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).\nEquity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.\nValues-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.\nProfessional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.\nAnnual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.\nGeographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.\nDynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).\n\n\n\n\nThank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Junior, Engineer and Backend jobs that are similar:\n\n
$55,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nNOTE: This is a FULLY remote role, but the candidate must be within the EMEA region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the EMEA region.\n\n\nHostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.\n\n\n\n\nAs a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.\nAbout the role\n\nOur platform powers a global customer base, handling millions of transactions, integrating with industry giants like Airbnb & Expedia, and driving the future of short term rental tech. With $365M recently invested, we’re scaling fast—breaking down our monolithic architecture, designing for next-level scalability, reliability, and innovation.\n\nAs Principal Engineer, you'll be at the heart of this transformation, shaping how our platform evolves to support hundreds of integrations, complex workflows, and a rapidly growing customer base. If solving deep complex engineering challenges at scale excites you, let’s talk.\n\n\n* 10+ years of experience in software development, with at least 2 years in a leadership role\n* Expert-level proficiency in a Backend programming language, we use PHP.\n* Hands-on experience with completing the transition to microservices architectures and Domain-Driven Design\n* Strong understanding of both relational (MySQL) as well as no-SQL data stores (like DynamoDB or ElasticSearch), data modeling and optimization techniques\n* Knowledge of containerisation technologies (Docker, Kubernetes, Fargate) and the associated ecosystem\n* Experience with event-streaming platforms like Kafka or Kinesis\n* Extensive experience with AWS services and cloud architecture\n* Proven track record of leading and mentoring cross-functional engineering teams\n* Experience with Agile methodologies and CI/CD practices\n* Solid understanding of software design patterns and architectural distributed computing principles\n* Experience with working in SaaS product companies\n\n\n\n\n\nNice to have skills for this role:\n\n* Experience with front-end engineering (e.g., ReactJS, NextJS, TailwindUI and similar)\n* Experience with performance monitoring and optimisation tools\n* Understanding of security best practices in web applications\n* Experience with scalability challenges in high-growth environments\n* Knowledge of machine learning and AI concepts\n* Experience with infrastructure-as-code (e.g., Terraform, CloudFormation)\n* The ability to exert Extreme Programming values & techniques to the team\n\n\n\n\n\nAn Average Day for a Principal Engineer\n\n* 10:00-10:15 Quick team stand-up, one of your team members seem to be working on a problem you worked on before, and offer to pair with them after the stand-up to support\n* 10:30-14:00 Pairing with one of your team members to work on a complex scalability issue together and grabbing a quick bite to re-fuel those pesky braincells in-between coding sessions!\n* 14:00-15:00 Doing a design session with the Product Manager and UX designer for a large upcoming feature that the team should pick up next week. You ask a lot of questions to drill down to the problem we are trying to solve, and suggest some easier solutions that require less effort for the team.\n* 15:00-16:00 The design session triggered some thoughts about other areas of the system that will be affected. You’re doing a quick dive in the affected areas of the code and find some technical debt that might affect the system’s scalability or reliability. You create a brief Jira ticket and tag the Product Manager to help get it prioritised and to ensure it is not forgotten. You also ping the ticket to one of the other domains' tech leads, as you recall them mentioning a similar problem existing in another domain team.\n* 16:00-16:30 Quick catch-up with the Engineering Manager on the teams delivery reliability and how you can help keep Work in Progress (WIP) and Pull Request (PR) review time to a minimum\n* 16:30-18:00 Talking about PR’s, there are actually still a few open. You take the last part of the day to review your teams PRs. There are some great solutions offered, but one of the junior engineers introduced some code that is difficult to maintain and is lacking unit tests. You jump on a quick call with them to explain the issues and why it matters.\n\n\n\n\n\n\n\nWhat we offer\n\nCompetitive Compensation: We offer competitive pay based on market rates in the country of the applicant.\n100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).\nEquity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.\nValues-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.\nProfessional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.\nAnnual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.\nGeographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.\nDynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).\n\n\n\n\nThank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Junior, Engineer and Backend jobs that are similar:\n\n
$55,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nOUR MISSION\n\n\nAt Torch, we believe in the power of people. People are the heart of every success story. They collaborate to achieve ambitious things together. And they inspire others to build a better future. \n\n\nThat’s why our mission at Torch is to unlock the potential of people, teams, and organizations. We believe that trusted relationships are the key to helping people realize their full potential. When people experience transformational growth in the context of a trusted relationship, they achieve more, their teams excel, and their organizations thrive.\n\n\nBy combining a community of expert coaches, scalable technology, and the latest behavioral science, Torch helps our customers develop their people, create stronger leaders and managers, and drive business performance. \n\n\nBacked by top-tier investors, Torch is a fast-growing, mission-driven SaaS startup comprised of people who are passionate about helping leaders, their teams, and their organizations achieve more. If that sounds worthwhile to you, join us. Torch is a remote and distributed team with an office in San Francisco. The rest of the team is scattered around the U.S.\n\n\nOUR VALUES\n\n\nAll Torch employees are expected to reflect and enhance our company values, GROWS:\n\n\nGo Deep\nWe study the science, learn from the best practitioners, and dig in with customers to solve their unique needs.\n\n\nRelationships Matter\nWe lean into relationships with empathy to create more meaningful connections and more meaningful impact.\n\n\nOwn It\nWe take responsibility for our commitments, our contributions, our results and for the success of those around us.\n\n\nWin Together\nWe believe that happiness and fulfillment at work comes from shared success and value.\n\n\nSprint Forward\nWe prioritize, sprint, learn, adjust, and then sprint again.\n\n\nABOUT THE ROLE\nAt Torch, we are looking for a talented Engineering Manager who has experience developing web systems from the ground up and is passionate about doing work that matters. \n\n\nThe Engineering Manager works alongside technology and product leadership to ship a high quality, engaging digital coaching platform using technologies and engineering processes. This role is crucial in continuing to build and sustain a world class engineering culture - one which provides team members open and supportive leadership and a clear path for growth both personally and as a group.\n\n\nThis role requires a leader who can inspire and mentor a team of talented engineers, fostering a culture of innovation, precision, and collaboration. The ideal candidate will bring both technical expertise and strategic insight, driving the team to deliver results that align with Torch's overarching goals of growth and customer satisfaction. \n\n\nPlease note we are only accepting US based applicants at this time.\n\n\n\nYOUR POSITION\n* Collaborate with product teams to design and build creative solutions, enabling personal growth for our clients while empowering our coaches.\n* Guide discussions of architecture, technical debt, and long-term technical strategy.\n* Lead and mentor a team of onsite and offshore engineers, by establishing and maintaining high technical and professional standards.\n* Help to create scalable, high-performance web applications consumable on various device form factors.\n* Develop and implement strategic plans for frontend technology, in alignment with the company's overall goals.\n* Establish and maintain design systems and component libraries to promote consistency and efficiency across applications.\n* Collaborate with UX/UI designers to implement responsive and intuitive interfaces that meet user needs and business objectives.\n* Uphold high standards in code quality and system reliability through peer code reviews and advocating for best practices in software development.\n* Provide focus and direction by driving execution on some of our highest priority projects.\n* Willingness to be hands on and support your team whenever necessary whether coding, debugging, or testing new product features.\n\n\n\nYOUR EXPERIENCE - Basic Requirements\n* 10+ years of software engineering experience, plus a degree in Computer Science, Electrical Engineering or other STEM area.\n* 3+ years leading an agile software development team.\n* 5+ years experience developing complex front-end applications using modern frameworks such as React, Angular, or Vue.js.\n* Experience integrating and leveraging LLMs to enhance product functionality and user experiences, including natural language processing, recommendation systems, or other AI-driven functionalities.\n* Experience in responsive design and cross-browser compatibility issues, ensuring consistent user experiences across different devices and browsers.\n* Experience with component-driven development and proficiency in tools like Storybook for building and maintaining design systems.\n* Skilled in building and utilizing RESTful and GraphQL web services.\n* Proficiency with Git and cloud technologies in AWS.\n* Comprehensive understanding of various testing methodologies, ensuring thorough coverage and high-quality user experiences.\n* Understanding of distributed application design patterns and asynchronous programming models.\n* Familiar with both relational and non-relational databases.\n* Knowledge of security best practices and adherence to data protection regulations.\n\n\n\nINTERVIEW PROCESS - consists of the following\n* Technical Interview with the CTO (45 minutes) and a Principal Engineer (45 minutes).\n* Interview with an Engineering Team member (45 minutes) focusing on experience working with cross-functional teams, integration of product development processes, and managing engineering teams.\n* Design/Coding Session (60 minutes) to assess problem-solving skills and technical proficiency.\n\n\n* Leadership/Cultural Fit Interview with the CEO (45 minutes).\n\n\n\nBENEFITS\n* Health Insurance (medical, dental, and vision)\n* Unlimited PTO\n* 401k Retirement Plan\n* Life & Disability Insurance\n* Paid Parental Leave\n* Torch Coaching\n* UP Days\n* Remote Workstation Stipend\n\n\n\n\n\n$160,000 - $200,000 a year\n\nTorch ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, GraphQL, Cloud, Git and Engineer jobs that are similar:\n\n
$45,000 — $87,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Us\nObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.\n\n\nObserve.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.\n\n\nBe part of the Contact Center Industry Disruption with Observe.AI\n\n\nThe Opportunity\nAs a Technical Support Engineer atObserve.AI, you will help create a world-class customer experience for our customers which in turn will make them raving fans of the product. Through your technical expertise and experience, you will help drive a “customer first” mindset with every customer interaction. You will prioritize customer requests using our ticket system (Zendesk) and will take lead in creating customer-facing documentation (Zendesk Guide) striving to deflect tickets through proactive knowledge articles. You will use your proficiency in customer service and technical acumen to ensure high-level objectives and KPIs are met. You will also be an active participant in our bottoms-up culture, participating in project planning and scoping best practices for the team. \n\n\n\nWhat you will be doing\n* Provide efficient and accurate technical support forObserve.AI’s product to ensure customer satisfaction\n* Improve deflection rate of engineering-based escalations by increasing support technical acumen and owning engineering tasks over time \n* Become the liaison with Engineering and Product to escalate bugs, outages, and product requests\n* Collaborate with Customer Success, Onboarding, and Product to drive outstanding customer experience\n* Analyze where users are getting stuck and provide potential workarounds + KB articles\n* Proactively identify opportunities to improve team processes\n* Provide support for integrations including Telephony Platform, Web Conferencing, API, Salesforce, and other 3rd party integrations\n* Driving a “customer first” mindset to the team and collaboratorsSelf-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n* Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n\n\n\nWho You Are:\n* 2+ year as a Technical Support Engineer on a B2B SaaS Support team\n* Working technical knowledge of SaaS applications, cloud integrations, and architecture\n* Experience with Customer Support tech stack (i.e. Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, GetFeedback)\n* The ability to prioritize multiple tasks and projects simultaneously while still executing on high-level objectives\n* Excellent verbal and written communication skillsProven track record of demonstrated ability to dive into the weeds and find out solutions\n* Scripting knowledge is good to have \n\n\n\nWhat we Offer:\n* Excellent medical, dental, and vision insurance options\n* Flexible PTO \n* Generous holiday (federal and wellness) recognition and parental leave policies \n* 401K plan to save for your future \n* Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment\n* Learning & Development fund to support you in your continuing education journey and professional development\n* Fun events to build culture across the organization\n\n\n\n\n$70,000 - $90,000 a yearThe base salary compensation range targeted for this full-time position is $70,000-$90,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.\n\n#LI-remote\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. \n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records. \n\n\n\n\nCompensation, Benefits and Perks\nCompetitive compensation including equity\nExcellent medical, dental, and vision insurance options\nFlexible time off \nGenerous holidays and parental leave policies\n401K plan\nLearning & Development fund to support you in your continuing education journey and professional development\nFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate\n\n\nOur Commitment to Inclusion and Belonging\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.\n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Cloud, Mobile, Sales and Engineer jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote West Coast
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About Life360\n\nLife360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries. \n\nLife360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). \n\nLife360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.\n\nLife360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within Canada) regardless of any specified location above. \nAbout The Team\n\nThe Location Cloud team develops and maintains the core backend services critical to delivering real-time location functionality to the Life360 app. Our distributed systems are optimized for durability, high availability, low latency, and internet-scale. The Location Cloud team is a part of our Location Operating Group, which focuses on all the location-based features the Life360 app offers our millions of users.\nAbout the Job\n\nAs an SRE on the Location Engineering group you will help build and operate scalable services powering Life360 product. Our cloud team ensures that our API's are able to process hundreds of thousands of requests a second with the ability to scale 10x. You'll be a very active contributor to the design and operation of the core services. You use, develop, and improve automation tools as often as possible to increase the efficiency of the team and your work. You are comfortable dealing with very large amounts of traffic to the tune of billions of daily API requests.\n\nThe Canada-based salary range for this position is $170,000 to $210,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.\nWhat You’ll Do\n\n\n* Engage with product and engineering teams to design, build and maintain the system / software for high availability and resiliency.\n\n* Manage SLOs / Error Budgets for service teams\n\n* Write software layers, scripts, deployment frameworks, tracers, monitors, self-healing/auto remediation tools to automate the processes.\n\n* Build and maintain software modules for use and reuse in cloud systems automation.\n\n* Build and maintain network border layer for applications (CDN / DNS / Load Balancing / etc)\n\n* Troubleshooting and root-cause analysis of issues regardless of tool, provider, platform, or language.\n\n* Participate in shared on-call rotation\n\n* Estimate schedules, breaking tasks down to reasonable 1-3 day tasks.\n\n\n\nWhat We’re Looking For\n\n\n* Bachelor's degree in Computer Science or equivalent discipline with at least 5 years experience in operations and exposure to software engineering.\n\n* 3+ years of programming experience with one or more relevant languages: Java, Python, PHP, Scala, etc.\n\n* Experience with Infrastructure as code tools: Terraform, CloudFormation; config management/provisioning tools: Ansible, Chef, etc.\n\n* Proficient in multi-threaded design and implementation.\n\n* Troubleshooting and system engineering exposure in UNIX/Linux production environments.\n\n* Developing, running, and/or consuming cloud technologies such as AWS, Azure, Docker/Kubernetes, etc.\n\n* Experience with existing open source projects such as Consul, Kafka, Cassandra, Docker.\n\n* Ability to quickly learn and apply complex subjects and technologies.\n\n* Experience desired with Big Data, streaming technologies, SaaS based environments, Web Analytics\n\n* Excellent interpersonal skills. Excellent English verbal and written communication skills. Highly collaborative working style.\n\n\n\nOur Benefits\n\n\n* Competitive pay and benefits\n\n* Medical, dental, vision, life and disability insurance plans \n\n* RRSP plan with DPSP company matching program\n\n* Employee Assistance Program (EAP) for mental well being\n\n* Flexible PTO, several company wide days off throughout the year\n\n* Winter and Summer Week-long Synchronized Company Shutdowns\n\n* Learning & Development programs\n\n* Equipment, tools, and reimbursement support for a productive remote environment\n\n* Free Life360 Platinum Membership for your preferred circle\n\n* Free Tile Products\n\n\n\nLife360 Values\n\nOur company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference \n\n\n* Be a Good Person - We have a team of high integrity people you can trust. \n\n* Be Direct With Respect - We communicate directly, even when it’s hard.\n\n* Members Before Metrics - We focus on building an exceptional experience for families. \n\n* High Intensity High Impact - We do whatever it takes to get the job done. \n\n\n\nOur Commitment to Diversity\n\nWe believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.\n\nWe are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status. \n\nWe encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!\n\n \n\n#LI-Remote\n\n____________________________________________________________________________ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, API, Mobile, Engineer and Backend jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVancouver, British Columbia, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\n\n \nThe Opportunity - Site Reliability Engineer\n\nThe Infrastructure team at FreshBooks is looking for talented and experienced engineers to help us build and support our cloud-native infrastructure. Join our growing organization and you will get a chance to be in the driving seat of innovation and change at FreshBooks.\n\nAs a Site Reliability Engineer, you’ll be joining a team of technologists with a mix of specializations and skills. Our mandate is to provide secure, flexible and stable platform solutions that empower our feature development teams to create the highest quality services for our customers.\n\nNOTE: This role can be worked remotely from the above location.\n\nWhat You'll Do as a Site Reliability Engineer\n\n\n* Develop, deploy, and operate cloud-native infrastructure in support of FreshBooks’ SaaS platform\n\n* Bring a mindset of standards and best practices to help create observability solutions that the team team wants to adopt\n\n* Participate in an on-call rotation\n\n* Drive a culture of automation, both within the team and throughout the organization, to scale FreshBooks efficiently and reliably\n\n* Participate in technical discussions to aid system design, analysis, and troubleshooting\n\n* Help engineering teams to develop, test, debug and release scalable, resilient and highly available cloud-native applications\n\n\n\n\nWhat You'll Bring to the Role\n\n\n* Expert English Proficiency (Written, Spoken, Heard)\n\n* 2+ years of experience with implementation, operations, and maintenance of cloud services\n\n* An understanding of the importance of a strong feedback loop with other teams and individuals across the organization\n\n* Exposure to cloud-native approaches to security concerns\n\n* Hands-on experience with containers or container orchestration technologies such as: Kubernetes, Docker\n\n* Experience working with Infrastructure-as-Code tools such as Terraform\n\n* Some experience working with one or more monitoring and observability tools such as: DataDog, Prometheus, Grafana\n\n* Have assisted in identifying the root causes of production incidents, and worked with incident teams to restore service(s)\n\n\n\n\nYou'll Stand Out If You Bring Experience In\n\n\n* Experience in building systems in a microservice environment, understanding the basic building blocks of resilient and scalable software\n\n* Experience with Google Cloud Platform\n\n* Experience with message brokers such as RabbitMQ\n\n* Experience with web applications developed in Python or Ruby\n\n* Knowledge or experience in any of the following: web/network protocols, security, data persistence, and CI/CD pipelines\n\n* An understanding of modern software development practices: TDD/BDD, hexagonal design, etc.\n\n* An understanding of Linux primitives: process scheduling, signals, namespaces, authentication/authorization, etc.\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Compensation and Wellness Benefits. Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and remote FreshBookers receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. \n\n* 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.\n\n\n\nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone (+1) 416-780-2700 and/or [email protected].\n\n#LI-SR1\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMonterrey, Nuevo León, Mexico
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\n\n \nThe Opportunity - Site Reliability Engineer\n\nThe Infrastructure team at FreshBooks is looking for talented and experienced engineers to help us build and support our cloud-native infrastructure. Join our growing organization and you will get a chance to be in the driving seat of innovation and change at FreshBooks.\n\nAs a Site Reliability Engineer, you’ll be joining a team of technologists with a mix of specializations and skills. Our mandate is to provide secure, flexible and stable platform solutions that empower our feature development teams to create the highest quality services for our customers.\n\nNOTE: This role can be worked remotely from the above location.\n\nWhat You'll Do as a Site Reliability Engineer\n\n\n* Develop, deploy, and operate cloud-native infrastructure in support of FreshBooks’ SaaS platform\n\n* Bring a mindset of standards and best practices to help create observability solutions that the team team wants to adopt\n\n* Participate in an on-call rotation\n\n* Drive a culture of automation, both within the team and throughout the organization, to scale FreshBooks efficiently and reliably\n\n* Participate in technical discussions to aid system design, analysis, and troubleshooting\n\n* Help engineering teams to develop, test, debug and release scalable, resilient and highly available cloud-native applications\n\n\n\n\nWhat You'll Bring to the Role\n\n\n* Expert English Proficiency (Written, Spoken, Heard)\n\n* 2+ years of experience with implementation, operations, and maintenance of cloud services\n\n* An understanding of the importance of a strong feedback loop with other teams and individuals across the organization\n\n* Exposure to cloud-native approaches to security concerns\n\n* Hands-on experience with containers or container orchestration technologies such as: Kubernetes, Docker\n\n* Experience working with Infrastructure-as-Code tools such as Terraform\n\n* Some experience working with one or more monitoring and observability tools such as: DataDog, Prometheus, Grafana\n\n* Have assisted in identifying the root causes of production incidents, and worked with incident teams to restore service(s)\n\n\n\n\nYou'll Stand Out If You Bring Experience In\n\n\n* Experience in building systems in a microservice environment, understanding the basic building blocks of resilient and scalable software\n\n* Experience with Google Cloud Platform\n\n* Experience with message brokers such as RabbitMQ\n\n* Experience with web applications developed in Python or Ruby\n\n* Knowledge or experience in any of the following: web/network protocols, security, data persistence, and CI/CD pipelines\n\n* An understanding of modern software development practices: TDD/BDD, hexagonal design, etc.\n\n* An understanding of Linux primitives: process scheduling, signals, namespaces, authentication/authorization, etc.\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Compensation and Wellness Benefits. Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and remote FreshBookers receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. \n\n* 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.\n\n\n\nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone (+1) 416-780-2700 and/or [email protected].\n\n#LI-SR1\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMonterrey, Nuevo León, Mexico
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAs a Senior DevOps Engineer at Cloudbeds, your goal is to constantly improve and scale our SaaS platform to deliver an exceptional experience to our customers. You will be responsible for the creation, monitoring, automation, and support of services’ cloud infrastructure and pipelines while enabling and collaborating with product teams to efficiently deliver high-quality projects. You will have endless opportunities for architecture design and implementation within AWS cloud infrastructure in a largely bottom-up and healthy debate team culture. As a Senior DevOps Engineer, you will help us in providing the highest quality full-stack management solution for hotels, B&B’s, hostels, and vacation rentals all over the world.\n\nLocation: REMOTE: Canada & USA (EST)\n\nWhat You Will Do:\n\n\n* Architect and improve Cloudbeds’ infrastructure in AWS.\n\n* Help build the Kubernetes platform.\n\n* Automate the platform with infrastructure-as-code and configuration management.\n\n* Drive successful product and engineering projects to production.\n\n* Support software development processes via CI/CD pipelines.\n\n* Evolve system security, reliability, scalability, performance, and quality.\n\n* Support development teams with sharing DevOps best practices and expertise, assist in environment and application configuration from the infrastructure perspective.\n\n* On-call rotation support for the production environment outages. \n\n\n\n\nYou’ll Succeed With:\n\n\n* Bachelor’s degree in Computer Science or related field, or equivalent experience.\n\n* 3+ years experience as a DevOps Engineer, working with AWS.\n\n* Exceptional skills in Linux system administration.\n\n* 2+ years of strong Experience in Kubernetes and Docker.\n\n* Experience implementing and scaling Elastic Kubernetes (EKS) platforms.\n\n* Strong Experience with application containerization methodologies and delivery.\n\n* Experience with infrastructure-as-code methodologies such as Terraform.\n\n* Experience with designing, building, and supporting CI/CD pipelines (Github Actions, Bitbucket pipelines, and ArgoCD/gitops).\n\n* Experience with web application servers (NGiNX, Ingress controllers, traffic load balancing), databases (MySQL, PostgreSQL, Aurora), cache technologies (any of Redis, Memcached), and queue technologies (SQS).\n\n* Ability to write Bash/Python scripts.\n\n* Good networking skills.\n\n* Good written and verbal communication in English.\n\n* Good team player qualities.\n\n* Ability to work remotely and manage your own time in a global team.\n\n\n\n\nNice to Haves:\n\n\n* Experience working in an Agile Scrum team with Jira.\n\n* Experience working in a PCI-compliant environment.\n\n\n\n\nCompensation: Depending on your skills and experience, you can expect your annual compensation to be up to $170,000.\n\n\n#LI-REMOTE #LI-AM1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, Cloud, Senior, Engineer and Linux jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nLoop’s DevOps engineers have deep technical infrastructure skills in cloud technologies, observability, containerization, automation tools, and configuration management. Our projects and decisions are guided by two ultimate goals: to architect a resilient and secure platform, and to make our fellow engineers’ lives easier. \n\n\nThe DevOps engineers are the primary SME for building and maintaining common infrastructure required by all of Loop’s applications. Together with our sister-team, Developer Experience, we work to build a seamless developer environment to make development, deployment, and maintenance a frictionless experience for Loop’s Software Engineers. The Staff DevOps Engineer reports to the Director of Platform Engineering, works across DevOps, DevEx and Security, while partnering with Product Engineering. All teams within the Engineering Department - DevOps included - share the responsibility for ongoing operation of Loop’s applications (think monitoring and incident response).\n\n\nMembers of the DevOps team have a strong pull to leave the world (or at the very least, the software industry) better than they found it. They know how to interact with both empathy and confidence: when they feel strongly about their opinions they dig in their heels, but they also know how to help their peers truly shine. They are just as aware of and comfortable with their limitations as their strengths — bonus points if you can tell us the last time you brought down production and how you learned from it.\n\n\nWe’ve listed what to expect and where you’ll be spending your time. This is an indispensable role with us, so we’re looking for examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience and skills that are important for your success. We appreciate that different humans solve problems in different ways, so we don’t expect you to fit exactly into a list of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.\n\n\nOur tech stack: AWS Cloud (Kubernetes, Serverless architecture, Redis, Aurora, DynamoDB, and identity management), Docker, Laravel, Linux, PHP8, Terraform, CircleCI, ArgoCD, Elasticsearch, MongoDB, Node.js\n\n\n\nChallenge: Contribute to building the best ecommerce post-purchase platform in the market\n* Architect and lead comprehensive efforts to design, build and re-architect components to support our multi-tenant SaaS application.\n* Create technical vision that complements our platform and engineering operation to achieve Loop’s Product Development goals.\n* Define, manage, maintain, and sometimes completely overhaul continuous integration pipelines.\n* Set up, optimize, or modify infrastructure monitoring and alerting.\n\n\n\nYour experience:\n* 10+ years of hands-on experience leading, building, and maintaining large-scale distributed infrastructure and automating highly-available and resilient systems.\n* 5+ years of experience using Amazon Web Services or other Cloud Platforms.\n* 3+ years experience with containerization and scaling containerized infrastructure, including Kubernetes.\n* Prior experience as a software engineer working with large scale, multi-team agile frameworks.\n* You’ve led the implementation of observability or site-reliability efforts and steer engineering practice to increase quality and reliability.\n* You have proven success leading large scale re-architecture efforts and greenfield architecture implementations.\n\n\n\nChallenge: Contribute to the engineering practices Loop needs to be successful, focusing on scalability, security and reliability\n* Design and plan for minimal disruption, system security, scalability, cost efficiency and clarity to the engineering team.\n* Introduce and lead initiatives to implement department-wide architecture or infrastructure changes that require cross-team collaboration.\n* Share opinions about what best practices will help us scale effectively, and advocate for these with other engineering teams.\n* Collaborate with other engineers on new capabilities and tooling to continuously improve the value Loop provides merchants and customers.\n\n\n\nYour experience:\n* You have experience leading projects that resulted in over-arching infrastructure changes with minimal (or no) downtime and alignment across the organization.\n* Can give examples of actively incorporating good security posture in your projects, and have opinions about how to create a quality-driven development process.\n* Have a tried and true method for receiving requests from stakeholders, prioritizing them and managing expectations.\n* Your rollback plans are just as meticulous as your rollout plans.\n\n\n\nChallenge: Elevate the engineering culture at Loop\n* Present and speak to engineering teams on complex topics, articulating your vision and experience in a relatable way.\n* Proactively coach and mentor across the engineering team and know how to modulate your communication style to create an encouraging atmosphere for all of your teammates.\n* You lead with inspiration and by example so that other engineers aspire to work with you and learn from working with you.\n* You actively advocate for diversity and know how to create an environment where your teammates feel comfortable to shine.\n\n\n\nYour experience:\n* You have experience working directly with Engineering Managers and Staff Engineers as peers to scale teamwork and achieve results.\n* Can share specific examples of mentoring across all experience levels of engineers, helping the engineering organization grow together.\n* You made your role better than you found it by proactively creating and continuously improving expectations, tooling and processes.\n* You are able to share a few examples of when you’ve had to lean into tough conversations with your peers and managers, both giving and receiving difficult, but important feedback.\n\n\n\n\n$165,600 - $248,400 a year- We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. - The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.- The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. - Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\n#LI-ST1\n\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Serverless, Cloud, Engineer and Ecommerce jobs that are similar:\n\n
$60,000 — $102,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.\nThe Opportunity - Site Reliability Engineer\n\nThe Infrastructure team at FreshBooks is looking for talented and experienced engineers to help us build and support our cloud-native infrastructure. Join our growing organization and you will get a chance to be in the driving seat of innovation and change at FreshBooks.\n\nAs a Site Reliability Engineer, you’ll be joining a team of technologists with a mix of specializations and skills. Our mandate is to provide secure, flexible and stable platform solutions that empower our feature development teams to create the highest quality services for our customers.\n\nWhat You'll Do as a Site Reliability Engineer\n\n\nDevelop, deploy, and operate cloud-native infrastructure in support of FreshBooks’ SaaS platform\n\nBring a mindset of standards and best practices to help create observability solutions that the team team wants to adopt\n\nParticipate in an on-call rotation\n\nDrive a culture of automation, both within the team and throughout the organization, to scale FreshBooks efficiently and reliably\n\nParticipate in technical discussions to aid system design, analysis, and troubleshooting\n\nHelp engineering teams to develop, test, debug and release scalable, resilient and highly available cloud-native applications\n\n\n\n\nWhat You'll Bring to the Role\n\n\n2+ years of experience with implementation, operations, and maintenance of cloud services\n\nAn understanding of importance of a strong feedback loop with other teams and individuals across the organization\n\nExposure to cloud-native approaches to security concerns\n\nHands-on experience with containers or container orchestration technologies such as: Kubernetes, Docker, Podman, Nomad\n\nExperience working with Infrastructure-as-Code tools such as Terraform, Pulumi\n\nSome experience working with one or more monitoring and observability tools such as: DataDog, Prometheus, Grafana, Honeycomb, Sensu, Zabbix\n\nHave assisted in identifying the root causes of production incidents, and worked with incident teams to restore service(s)\n\n\n\n\nYou'll Stand Out If You Bring Experience In\n\n\nExperience in building systems in a microservice environment, understanding the basic building blocks of resilient and scalable software\n\nExperience with Google Cloud Platform\n\nExperience with web applications developed in Python or Ruby\n\nKnowledge or experience in any of: web/network protocols, security, data persistence, and CI/CD pipelines\n\nAn understanding of modern software development practices: TDD/BDD, hexagonal design, etc.\n\nAn understanding of Linux primitives: process scheduling, signals, namespaces, authentication/authorization, etc.\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Compensation and Wellness Benefits. Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and remote FreshBookers receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. \n\n* 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.\n\n\n\nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone (+1) 416-780-2700 and/or [email protected].\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Accounting, Cloud, Senior, Engineer and Linux jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCalgary, AB, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia
About The Opportunity
The Principal Service Consultant guides the overall design and delivery of the Ceridian HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include; facilitation of customer requirements gathering, design of the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What You’ll Get To Do
Provide Implementation Services to customers:
Support the project team in the validation of customer's business requirements and mapping to Ceridian functionality
Design and document innovative solutions to solve customers’ business needs
Guide the configuration of the Ceridian application to meet customer’s business requirements
Act as subject matter expert (SME) on strategic implementations
Lead internal project meetings and provide status on progress of activities and deliverables
Contribute to Internal Implementation Initiatives:
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (Payroll, Benefits, WFM)
Regularly participate in internal process improvement initiatives
Focus on Continuing Education:
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions, lead Implementation best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations
What’s In It For You
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
10+ years of experience in human capital management applications consulting
5+ years in Consultant role with Ceridian HCM
Solid experience in business process mapping
Experience in change management an asset
Technical Skills Requirements:
Proficient in Microsoft Office products
Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
Solid understanding of relational databases and SQL and asset
Experience with one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
Ability to effectively implement all Ceridian HCM modules
Expert knowledge of common human capital management (HCM) business practices
Deep understanding of different industries and how Ceridian implement best practices apply to the customer’s business practices
Deep Ceridian product knowledge in at least two Ceridian HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
Acts as role model for Consulting@Ceridian guidelines
Ability to provide implementation scoping and solution guidance in the sales cycle
Interpersonal Skills
Excellent written and verbal communication skills
Excellent presentation skills; able to adjust content and presentation style to different audiences
Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
Ability to work within project teams and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources, Product Management and
Development
Creates formal networks involving coordination across groups
Ability to influence customers to modify current business practices, as required
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Apply Now
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, SaaS, Software, Web, JavaScript, CSS, HTML, Git, Microsoft, Senior, Backend, Digital Nomad, Growth, Sales, Docker, Mobile, Ecommerce, Shopify, Testing, Travel, Junior, Android, Education, Ads, Marketing, VFX, Linux, Ruby, Engineer, Salesforce, Test, Cloud, API, Consultant and Consulting jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Our name comes from a combination of two words: Talent and Simplicity. Originally starting our operations in Melbourne in 2018, Talentplicity Consulting now has offices in Melbourne and Sydney, catering to its clients across Australia, in every state and territory.
Talentplicity Consulting (TPC) is a very fast-growing startup IT Consulting firm. TPC is a strategic staffing and consulting augmentation partner to several large to medium-sized companies in Australia. While our head offices are based in Sydney, we also have our second offices in Melbourne.
You need to have;
7+ years of experience working as a Business Analyst.
Due to government regulations, you must be an Australian Citizen to be considered for this opportunity.
Ideally, having a current Baseline or NV1 clearance is highly regarded
Previous work experience in telecommunications or with larger corporations is greatly regarded.
Previous experience with cyber security or network security-related projects is required.
End-to-end process improvement experience for existing processes
Experience with setting up new strategies according to the changing scopes and business needs
Impeccable written and verbal communication skills are critical
Extensive experience with process mapping and modeling.
Excellent Stakeholder Management skills with the ability to work with senior business representatives.
How to apply:
If you think you have what it takes to secure this opportunity, please apply NOW! For further information about this opportunity, please email [email protected] or call us at 0 0447-719-846.
For more jobs like this, please visit our website at www.talentplicity.com.au or on LinkedIn by visiting https://linkedin.com/company/talentplicity
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCheckr is looking to grow our IT Engineering team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and intensely focused on identity and access management with an emphasis on self-service. In this role, you will focus on managing our corporate workforce identity, maintaining our corporate identity provider system (Okta), access management, and implementing integrations with corporate and business SaaS systems. You will own or assist with the administration of other core SaaS corporate systems for communications (email, chat, video) and productivity (file sharing and collaboration). As needed, you will participate in other corporate engineering initiatives and projects to support growth, scale, and innovation across our corporate systems and infrastructure. You will also partner extensively with our Information Security teams to ensure that Checkrs can get their goals accomplished safely.\n\n \n\nResponsibilities:\n\n\nAdminister, design, configure and maintain our identity and access management systems and infrastructure to support identity provider (IDP), single sign-on (SSO), multi-factor authentication (MFA), and privileged access management (PAM). \n\nSupport implementation of corporate workforce identities and authentication in current and new information technology systems, applications, and infrastructure. \n\nDocument standards, guidelines, technical configurations and runbooks, and operating procedures for admins and end-users. \n\nWork closely with other system engineers, admins, business owners, and security teams to ensure technical solutions meet business and compliance requirements while considering the current environment and any potential constraints. \n\nAdministration of core SaaS communication and productivity systems and applications. \n\nBecome a mentor and trainer to the Tech Support team and support escalated issues and incidents. \n\n\n\n\n \n\nWhat you bring:\n\n\n5+ years of advanced IAM experience (implementation, configuration, and coding) with 3+ years of that experience administering IAM using Okta.\n\nDeep knowledge of IAM protocols and technology (SSO, OAuth, OIDC, SAML, SCIM, MFA, PAM, etc.).\n\nStrong understanding of full user/identity lifecycle management and the challenges of comprehensive and effective automated onboarding/provisioning and offboarding/deprovisioning (ideally using Workday). \n\n3+ years of experience administering cloud SaaS communication and productivity applications. \n\nStrong technical developer experience with APIs, scripting and web services (bash, shell, Java, JavaScript, Python, Ruby, REST, SOAP, etc.) to implement custom integrations and automation of system administrator tasks.\n\nComfortable driving multiple simultaneous projects and initiatives while effectively managing operational escalations. \n\nSecurity-minded approach and experience developing multi-layered and auditable system controls, integrations, processes, and procedures. \n\nExceptional communication, teamwork, and influencing skills to build an environment of collaboration and continuous improvement. \n\nExperience building/configuring systems for scale.\n\n\n\n\n \n\nWhat you get:\n\n\nA fast-paced and collaborative environment\n\nLearning and development allowance\n\nCompetitive compensation and opportunity for advancement\n\n100% medical, dental and vision coverage\n\nFlexible PTO policy\n\nMonthly wellness stipend, home office stipend\n\n\n\n\n \n\n*The base salary for this position will vary based on geography and other factors. In accordance with Colorado law, the base salary for this role if filled within Colorado is $115,600-$136,000. \n\nEqual Employment Opportunities at Checkr\n\nCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. \n\nCheckr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Microsoft, Sales, Engineer, Developer, Senior, Digital Nomad, Education, Marketing, Excel, Legal, DevOps, Design, Accounting, Video, Travel and SaaS jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The client is a global software product company looking to expand the team by bringing on multiple Automation Test Specialists to expand the team. Client head office is based in Sydney CBD but offer fully remote working anywhere in Australia.
About The Position
You will be responsible for increasing product quality of the complex platform by identifying areas as well as different methods to expand test coverage and improve the overall software quality of platform for the multiple stakeholders and users.
You will be involved in varying and interesting work, including evaluating and championing quality throughout the product development cycle by unifying team test methods, asking the obvious and not-so-obvious questions and challenging assumptions. You will collaborate with our Product, Development and Infrastructure team to ensure they release the highest quality product possible.
Skills & Experience
Experience maintaining and extending both API and UI automation framework across multiple projects.
Developing and executing automated test scripts in an Agile environment.
Actively participate in code review and maintaining test automation repository.
Design, build, edit and update automated test scripts with minimal supervision.
Perform testing (both manual and automated).
Overseeing or doing manual test execution in instances where tests can’t be automated.
Analysing business requirement and increase the overall testing coverage.
Partner closely with dev team to ensure user stories are tested and ready to be released.
How To Apply
If you are interested in hearing more about this position, do not hesitate to contact me or send an updated resume to [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The client is a global software product company looking to expand the team by bringing on multiple Automation Test Specialists to expand the team. Client head office is based in Sydney CBD but offer fully remote working anywhere in Australia.
About The Position
You will be responsible for increasing product quality of the complex platform by identifying areas as well as different methods to expand test coverage and improve the overall software quality of platform for the multiple stakeholders and users.
You will be involved in varying and interesting work, including evaluating and championing quality throughout the product development cycle by unifying team test methods, asking the obvious and not-so-obvious questions and challenging assumptions. You will collaborate with our Product, Development and Infrastructure team to ensure they release the highest quality product possible.
Skills & Experience
Experience maintaining and extending both API and UI automation framework across multiple projects.
Developing and executing automated test scripts in an Agile environment.
Actively participate in code review and maintaining test automation repository.
Design, build, edit and update automated test scripts with minimal supervision.
Perform testing (both manual and automated).
Overseeing or doing manual test execution in instances where tests can’t be automated.
Analysing business requirement and increase the overall testing coverage.
Partner closely with dev team to ensure user stories are tested and ready to be released.
How To Apply
If you are interested in hearing more about this position, do not hesitate to contact me or send an updated resume to [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximise returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!
Where & How We Work
At HappyCo we work in a multitude of ways depending on where we are and what is going on in our lives. Whether that be fully remote or hybrid remote, or in-office sometimes, we cater for everyone!
We currently have an office in Adelaide, Australia but our team is currently spread across Australia, United States, New Zealand, Canada and we are growing rapidly!
Our HQ is in Adelaide, so if you are based there you have the option of working in the office, at home or in a hybrid capacity! For those in other states, we enable complete remote working!
Being globally distributed means thinking about other time zones and to support this we offer autonomy and flexibility in how you structure your day around core working hours. There might be some collaboration outside of a "normal" 9-5, but we aim to work asynchronously as much as possible.
Our HappyCo Culture
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!
At HappyCo (happy.co), we’re building simple solutions that deliver real happiness to real people while reimagining property management. We’re on the lookout for a Senior Product Designer to join the Shared Experiences team which supports unified experiences such as Account administration, Authentication, User Management and Support across multiple product lines.
A Senior Product Designer at HappyCo is an integral part of a successful, high performing product team. You’ll operate as the “Chief Creative Officer” in your team, and play a crucial role in helping bridge what product managers want to build and what engineers actually build, bringing your ideas to the table and discovering the right solutions together in collaboration. Sitting in the shoes of both external and internal customers, you’ll create shared product experiences that are leveraged across product teams to multiply the impact of their product line.
You are always looking to learn and experiment and are driven by customer data on usage and adoption metrics, as well as insights gleaned from meeting and speaking with customers directly. You will have a broad range of knowledge and skills across the full gamut of Product Design including product strategy, user research, interaction design and visual design. You’re a systems thinker and will constantly look for ways to create clarity through complexity and identify opportunities for the core HappyCo experience to mature and perform at scale.
You’ll join the Shared Experiences product team triad, working closely with the product manager and lead engineer, so proactive communication, storytelling and stakeholder management will be instrumental to your ability to execute and deliver on outcomes together.
During your first two weeks, you will:
Get to know our leadership, culture, and values
Complete our HappyCo orientation and onboarding program
Onboard with the design team, your product triad and product team
Start reading our favorite industry primers
Familiarise yourself with our tools (pssst: we use Figma and Dovetail)
Attend your first Company Wide Meeting and Product Update Meetings (rotating bi-weekly)
During your first six weeks, you will:
Join customer calls to gain real-time exposure to the problems we are solving
Acquire industry knowledge and understand our product strategy and wider range of products
Bring your ideas and design leadership skills to the table and drive collaboration with the product team triad leveraging design thinking processes
Get up to speed with the wider design team, joining regular critiques and team meetings
Work with your Manager to set goals and priorities
During your first six months, you will:
Drive product discovery activities with your team, facilitate customer research, synthesize findings and identify opportunities that deliver value to customer and align with our product strategy
Design, test and deliver a solution to customers, tracking adoption metrics towards a product team outcome
Understand, work with and contribute to the HappyCo Design System
Work with other designers across teams to ensure a holistic user experience
Visit our customers to gain important contextual information to build deep understanding of their day-to-day operations, their roles and scope of their responsibilities.
Contribute effectively to design team culture through leadership, mentorship, knowledge sharing and raise the bar for quality, efficiency and scalability
Your job will involve:
Leading end-to-end product solutions from discovery through to delivery
Collaborating with your product triad and team to deliver on outcomes using concepts, flows, wireframes, high fidelity mockups and prototypes for customer validation, rapid iteration and usability testing
Thinking in systems, continuously zooming in and out to recognize and look for dependencies between different parts of our product offering
Identifying and prioritizing solutions that are solve our customers problems
Ensuring customer-centricity and usability of highly-complex and technical products
Delivering presentations that showcase your relevant work and team’s progress against outcomes, learnings and insights to the wider company and key stakeholders
What we think you should have to be successful:
5+ years of product design experience with high proficiency in product discovery techniques and approaches
Strong product discovery skills, with proven experience using frameworks and coordinating research and usability testing
A results-driven portfolio comprised of compelling solutions that solve real world problems
Competency conducting research and usability testing, and setting outcome-based goals
Experience designing for multiple levels of audiences and user archetypes within an enterprise or B2B context
Experience working within a tech-based design role or digital-focused agency and the ability to work closely with software development teams
Motivated by people-centric design processes and a desire to create happiness through delightful experiences
Flexibility of schedule to work across timezones, meeting online with customers and team members based in Australia & North America as required
About HappyCo
HappyCo builds mobile and cloud solutions to enable real-time property data. Its Happy Property flagship product suite has 3.5M units on its platform and has captured more than 270 million photos. The company was founded in 2011 and is privately held with employees located throughout North America and Australia.
We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between.
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow.
To learn more about our culture, check out our Glassdoor page!
Also some of the added benefits you’ll experience while working at HappyCo are:
- Competitive remuneration
- Opportunity to work for one of the fastest growing technology companies in the Proptech industry in Adelaide
- Paid parental leave policy
- Flexible hours and work environments to help you best maintain a healthy work/life balance
- Monthly stipend to support expenses related to health and wellbeing, such as gym membership, fitness classes, etc.
*Overseas travel to North America is dependent on practicality and travel advice.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
About the role
Reporting to the Senior Lifecycle Marketing Manager, the Lifecycle Marketing Manager is responsible for planning and delivering data driven one-to-one lifecycle journeys and member experiences (both BAU and project based) that will help inform, educate, engage, and retain members with HCF.
Key focus will be to develop activity that will positively impact member retention and satisfaction rates while helping members understand and get better value out of their cover with HCF. And to take a multi-channel approach to activity, ensuring members are communicated to at the right time via the most appropriate channel and with the most relevant messages.
Key responsibilities
Proactively develop and deliver one-to-one data driven lifecycle, member support and retention activity and journeys. This includes development of activity, stakeholder engagement, creative review, agency/supplier coordination and the reporting and tracking of results & insights
Ensure marketing strategies, comms plans and member journeys are data driven and support key member engagement and retention metrics
Ensure marketing excellence in developing and managing all activity within agreed timelines and budgets, and with correct QA and review processes applied
Budget management, including identifying and implementing opportunities to optimise or reduce the cost of allocated activity.
Work closely with key stakeholders, including Member Services, Product, Member Health and IT, to develop and generate marketing activity that will help achieve desired member and business outcomes
Manage the relationship with external suppliers and vendors, including ensuring SLA’s and testing is completed within agreed timelines
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
Tertiary qualifications in marketing and/or communications
8-10 years’ experience in a data driven marketing role in medium to large organisations - business and/or government and /or not-for-profit sector.
Strong grasp of current lifecycle marketing strategies and in designing and managing multi-channel marketing campaigns
Proven track record of delivering against key metrics and in developing test and learn frameworks, across multiple channels, especially email, direct mail and SMS
Strong project management skills - ability to manage multiple projects with conflicting deadlines, work under pressure and maintain professionalism
Have strong senior stakeholder experience in a large corporate environment - and able to collaborate with internal stakeholders confidently and effectively
Experience in working with internal and external vendors in planning and delivery of activity
Has a strong commercial focus with high standards of work to ensure efficiency, accuracy and within budget.
You share a commitment to our values: Step Forward; Stay Human; Walk in their Shoes; Make it Better; Get there Together.
Desirable:
Exposure and understanding of Salesforce Marketing Cloud or other marketing automation systems
Mail house and digital agency experience
Use of Excel, and MS Project
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Come and join our HCF team!
Benefits
Up to 50% discount on health cover, pet & travel insurance
Flexible work arrangements
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Certified Family Friendly Workplace
Health & Wellbeing Initiatives
A career with us - How to Apply
Please check out our website at https://www.hcf.com.au/about-us/careers
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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