About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.\nThe Opportunity - Product Manager, Teams & Payroll\n\nFreshBooks is looking for a Product Manager to help reshape the world to meet the needs of our customers: small business owners and entrepreneurs. In this role, you will be focused on our Team Management, Permissions, and Payroll offerings that will enable scaling users to seamlessly manage their books and plan for the future within FreshBooks. You’ll develop such a deep understanding of user needs, and will help create experiences that are unique to their stage, vertical, and segment.\n\nThis role can be worked remotely from the location above.\n\nWhat You'll Do as a Product Manager\n\n\n* Be a leader and influencer throughout the organization, collaborate with cross-functional teams to ensure understanding of desired outcomes and how it aligns with product vision/mission\n\n* Lead ongoing workstream product planning; be the product expert when it comes to your product domain area, with emphasis on workflows between staff members \n\n* Organize and manage an agile team of developers, designers, and product marketing managers to execute and deliver desired outcomes for our clients; \n\n* Be responsible for your results and report out the impact your product contributions are making\n\n* Advocate for our customers and the products, spend time with customers to develop a deep empathy for the challenges of small businesses\n\n\n\n\nWhat You'll Bring to the Role\n\n\n* 4+ years product management work experience or strong understanding of permissions and controls, payroll, back office workflows in your previous roles; demonstrated ability to understand impact of project accounting a plus;\n\n* You have the ability to lead the long term product strategy and roadmap for our product feature\n\n* Working knowledge of a payroll or team workflow management software\n\n* Technically savvy and comfortable working with a team of developers and a UX designer to understand the challenges and trade offs that come with building great products. \n\n* You're a passionate leader and an excellent communicator. You are responsible for your results and can report out to partners and execs on the adoption, engagement, and key metrics of products launched in-market\n\n* You are data driven; you can understand the unit economics of our business, know which one you’re trying to impact, and how to know if you’re successful\n\n* Empathy is your strong suit - you can spend time with external and internal customers to develop a deep understanding of the challenges of small businesses; and be able to document, analyze, and synthesize their needs into a compelling product vision\n\n* Demonstrated ability to quickly learn, adapt, and apply knowledge in a rapidly changing landscape\n\n\n\n\nYou'll Stand Out If You Bring Experience In\n\n\n* Previous experience working in a SaaS environment and KPI model and SMB segment.\n\n* You’re not a project manager, but you’re not afraid to act like one — be willing to roll up your sleeves to help your team get things done\n\n* A history of bringing major features to market fast, and iterating based on customer feedback (familiarity with “lean” methodologies a plus)\n\n* Jira, Confluence, Lucid, Customer Analytics software like FullStory or similar\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. \n\n* 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.\n\n\n\n \nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll, SaaS, Designer, Accounting and Marketing jobs that are similar:\n\n $80,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\n\n \nThe Opportunity - Partner Specialist & Education Coordinator\n\nIn your role as the Partner Specialist & Education Coordinator, you will support the FreshBooks' Accounting Partner Program by executing extraordinary experiences every day for our Partners—Certified and pre-certified accounting professionals and bookkeepers. This involves developing and maintaining extensive FreshBooks knowledge, as well as accessing resources to optimize the Partner experience.\n\nAdditionally, you'll collaborate with the Accountant Channel team and partners to achieve marketing channel goals by actively engaging, educating, and evangelizing partners both before and after certification. Your responsibilities extend to creating and managing partner resources, training materials, and education content, contributing significantly to the success of the Accountant Channel program.\n\nNOTE: This role can be worked remotely from the above location.\n\n \n\nWhat You'll Do as an Partner Specialist & Education Coordinator\n\n\n* Assist our Accounting Partners in mastering and utilizing all features of FreshBooks, including Accounting, to effectively support their clients in running their businesses. This assistance can be provided through phone calls, emails, or in-person interactions.\n\n* Become the subject matter expert in Accounting at FreshBooks by consistently sharing knowledge, creating impactful content, and providing resources for our Accounting partners.\n\n* Provide dedicated premium support to our Partners for any inquiries related to the product, workflows, and integrations.\n\n* Assist Accountant Channel Team members in composing and providing answers to potential Partners’ questions and escalations.\n\n* Assist the Accounting Product Manager by leveraging your strong interpersonal skills to foster strong connections with leads in various departments across FreshBooks.\n\n* Build and facilitate training and learning materials for the Support team by contributing to monthly newsletters with blog posts, case studies, quarterly e-books, and other content as needed.\n\n* Develop initiatives in collaboration with our Support Quality Analyst to ensure a high level of customer satisfaction \n\n\n\n\n \n\nWhat You'll Bring to the Role\n\n\n* University degree in accounting or related\n\n* Two years of professional experience in bookkeeping or accounting\n\n* Strong understanding of Generally Accepted Accounting Principles (GAAP) \n\n* Passion for helping and teaching others \n\n* Experience with Accounting Software such as Freshbooks or similar.\n\n* Excellent communication, presentation,  and customer service skills\n\n* Expertise in troubleshooting accounting issues within Accounting Softwares such as FreshBooks  \n\n\n\n\n \n\nYou'll Stand Out If You Bring Experience In\n\n\n* Currently pursuing or attained CPA designation\n\n* Experience working cross-functionality with other departments such as marketing or sales\n\n* Experience providing customer support to self-employed professionals\n\n* Commitment to delivering empathetic and solution-oriented support to customers, ensuring the highest quality customer service for Partners.\n\n* Demonstrated experience in establishing rapport with select customers to facilitate the retention of meaningful relationships.\n\n* Interest in becoming a master of product knowledge in Accounting Softwares and learning management tools\n\n\n\n\n \nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:\n\n\n* 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.\n\n* 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.\n\n\n\n\n \nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Education and Marketing jobs that are similar:\n\n $82,500 — $147,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.\nThe Opportunity - Product Manager, Teams & Payroll\n\nFreshBooks is looking for a Product Manager to help reshape the world to meet the needs of our customers: small business owners and entrepreneurs. In this role, you will be focused on our Team Management, Permissions, and Payroll offerings that will enable scaling users to seamlessly manage their books and plan for the future within FreshBooks. You’ll develop such a deep understanding of user needs, and will help create experiences that are unique to their stage, vertical, and segment.\n\nThis role can be worked remotely from the location above.\n\nWhat You'll Do as a Product Manager\n\n\n* Be a leader and influencer throughout the organization, collaborate with cross-functional teams to ensure understanding of desired outcomes and how it aligns with product vision/mission\n\n* Lead ongoing workstream product planning; be the product expert when it comes to your product domain area, with emphasis on workflows between staff members \n\n* Organize and manage an agile team of developers, designers, and product marketing managers to execute and deliver desired outcomes for our clients; \n\n* Be responsible for your results and report out the impact your product contributions are making\n\n* Advocate for our customers and the products, spend time with customers to develop a deep empathy for the challenges of small businesses\n\n\n\n\nWhat You'll Bring to the Role\n\n\n* Proven product management work experience or strong understanding of permissions and controls, payroll, back office workflows in your previous roles; demonstrated ability to understand impact of project accounting a plus;\n\n* Technically savvy and comfortable working with a team of developers and a UX designer to understand the challenges and trade offs that come with building great products. \n\n* You're a passionate leader and an excellent communicator. You are responsible for your results and can report out to partners and execs on the adoption, engagement, and key metrics of products launched in-market\n\n* You are data driven; you can understand the unit economics of our business, know which one you’re trying to impact, and how to know if you’re successful\n\n* You have the ability to think “big picture” and develop a compelling vision for your product or feature\n\n* Empathy is your strong suit - you can spend time with external and internal customers to develop a deep understanding of the challenges of small businesses; and be able to document, analyze, and synthesize their needs into a compelling product vision\n\n* Demonstrated ability to quickly learn, adapt, and apply knowledge in a rapidly changing landscape\n\n\n\n\nYou'll Stand Out If You Bring Experience In\n\n\n* Working knowledge of a payroll or team workflow management software\n\n* You’re not a project manager, but you’re not afraid to act like one — be willing to roll up your sleeves to help your team get things done\n\n* A history of bringing major features to market fast, and iterating based on customer feedback (familiarity with “lean” methodologies a plus)\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.\n\n* 🚀 Accelerated growth. 2 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.\n\n\n\nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Designer, Accounting and Marketing jobs that are similar:\n\n $82,500 — $147,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\nThe Opportunity - Product Designer\n\nYou'll engage with user experience design principles, enhancing our product's user-friendliness. As part of a product team, you'll utilize design thinking to create exceptional experiences. You'll also conduct high-level explorations, experimentation, and collaboration with peers across FreshBooks.\n\nThis role can be worked remotely from the above location.\n\nWhat You'll Do as a Product Designer: \n\n\n* Strive to comprehend customer problems deeply and explore diverse high-level solutions\n\n* Effectively communicate design decisions and reasons to peers and stakeholders\n\n* Create prototypes and conduct usability tests on team-designed work\n\n* Iterate designs using user-centered approaches\n\n* Provide constructive feedback to peers for enhancing their work\n\n* Contribute to defining design standards and patterns\n\n\n\n\nWhat You'll Bring to the Role\n\n\n* 3+ years of UX or Product Designer experience.\n\n* Experience with top-tier product or online service, spanning mobile and we.b\n\n* Customer-centric approach—your design choices stem from research, interviews, testing, and data.\n\n* Passionate about both design purpose and execution.\n\n* Open to growth, sharing, and learning in design.\n\n\n\nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:\n\n\n* 🩺 Comprehensive Compensation and Wellness Benefits. Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and those without access to a FreshBooks office receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.\n\n* 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.\n\n\n\nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone (+1) 416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Designer, Accounting and Mobile jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada