\nLoop Returns is seeking a passionate and detail-oriented Partner Operations Manager to join our partnerships team. In this role, you will play a critical role in ensuring the success of our growing partner ecosystem by providing operational and technical support for our most important strategic partners.\n\n\nAs Partner Success Manager, you will be not only the face but also the “hands” and “brains” of Loop to the partners we rely on to power our platform. This portfolio includes leading domestic and international carriers (e.g. UPS, FedEx, USPS), label aggregators (e.g. EasyPost, EasyShip), reverse logistics providers (e.g. Happy Returns, VEHO, Passport), and more! It is not an exaggeration to say we would not be able to do what we do without these partners, and these partners will not be successful with Loop without you!\n\n\nThis role is both indispensable and unique. (You’ll be the first of your kind at Loop!) It will require both a deep, technical understanding of Loop’s product, as well as a high-level strategic understanding of how these partnerships drive growth for both Loop and our partners. So we’ll be looking for examples of times you’ve served in both capacities throughout your career. We’ve laid out the experience we think is important to set you up for success in this role, but we also appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. This role can be done from anywhere within the US or Canada, although proximity to a major city/airport is preferred to allow for easier travel to partner and team events. We love hanging out when we can! \n\n\n\nWhat You’ll Do: \n* Serve as the first line of defense and primary technical liaison for a portfolio of existing Loop partners, including SaaS providers, logistics companies, and freight carriers.\n* Work closely with the partners and with Loop’s product and engineering teams to troubleshoot and resolve technical issues as well as identify opportunities for improvement.\n* Work closely with Loop’s Merchant Success team to support customers who are onboarding and offboarding with the partners you support. \n* Track and manage key performance indicators (KPIs), revenue growth, contract renewals, and service level agreements (SLAs) for all partners.\n* Own and facilitate regular meetings with each partner to discuss merchants, technical questions, growth/problem areas, and other relevant topics.\n* Generate and present regular reports on partner performance metrics and SLAs.\n* Identify trends and opportunities for improvement based on data analysis.\n\n\n\nYour Experience: \n* Minimum of 3 years experience in partner management, technical support, or related roles.\n* You have a strong understanding of B2B SaaS or the Shopify ecosystem in particular\n* It’s not necessarily a “must have,” but we would be thrilled if you’ve worked in supply chain or on the logistics end of eCommerce in the past. \n* Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!\n* You are comfortable analyzing data and generating reports.\n* You have experience working cross-functionally with a variety of teams (including technical teams) in a fast-paced environment.\n* You have experience with API integrations and have examples of times you have leveraged your product expertise to resolve issues for a customer or partner.\n* You operate with a high level of agency, and are comfortable navigating ambiguity to make sound decisions. \n* You are comfortable having uncomfortable conversations, and are able to walk the fine line between high standards and humility, between empathy and expectations. \n* You are able to operate both “in the weeds” and at “30,000 ft.” No job is too small. You feel a strong sense of ownership and approach your goals with a “whatever it takes” attitude. \n\n\n\n\n$72,000 - $108,000 a yearWe know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. \nThe posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.\nThe actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. \nGreat humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, API, Ecommerce and Shopify jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nThe People Team is building a humane work experience that prioritizes empathy, connection and wellbeing through every milestone in the employee experience. The team’s goal is to provide a special place in everyone’s career, define an industry, and encourage everyone to become a better person while doing it. Every time Loop adds 1 additional human, our culture evolves a bit. But Loop isn’t just adding 1 human at a time, we’re significantly growing our number of employees every single year. With that pace of growth, the evolution of our culture must be intentional and a priority. As our one-and-only Employee Experience Specialist, you’ll be the champion for our culture. You’ll help us scale through exceptional growth and elevate the belonging that employees feel while working at Loop.\n\n\nRight away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.\n\n\nThis is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.\n\n\n\nWhat You'll Do\n* Act as the administrator for Culture Amp, our tool for employee experience surveys\n* Manage our bi-annual employee experience survey processAnalyze feedback and report it to our leadership team and all employees\n* Partner with our People Business Partner and leaders across Loop to support taking action on feedback\n* Create and solicit ideas for cultural programming that supports our employees feeling productive and fulfilled. Manage the programming when it’s active\n* Act as THE voice of our employees, sharing insights with our managers, leaders, and People team so we can be exceptional at responding to employees’ needs\n* Create fulfilling remote, hub, and in-office working environments\n* Manage our Employee Resource Group framework, design a way to bring more ERGs to Loop, and help them be successful\n* Monitor the belonging that all employees feel at Loop and introduce initiatives to maintain an exceptional belonging score\n* Collaborate with our Operations team to strategize and execute internal communications for Loop employees\n* Create memorable moments for our employees by helping Loop celebrate milestones\n* Own and host our Weekly Wrap meeting, solicit feedback from employees about how we can improve it, and keep iterating\n* Plan and execute our annual in-person company gathering, Loopapalooza\n* Support our Operations team in facilitating annual and quarterly company kick-offs and wrap-ups\n* Collaborate with the Employer Branding team to help bring Loop’s culture to life to potential new employees\n* Keep our internal documentation up to date, working with detail and organization in all of our tools (primarily Notion and Slack)\n\n\n\nAbout You\n* At least 2 years of experience in an employee experience or culture enablement role\n* You’ve developed and implemented new culture programs, with the goal of maintaining, scaling, or improving your company’s employee experience\n* Able to analyze, synthesize and use data to tell a story and measure impact\n* Communication is your superpower - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!\n* Have been accountable for confidential and sensitive information, and handled it flawlessly\n* Even the smallest of details don’t pass by you, and organization and project management are some of your superpowers\n* You’ve made your role better than you found it by proactively creating and continuously improving expectations, processes and documentation\n* You have examples of having uncomfortable conversations, such as giving feedback to a manager, candidate or peer, and admitting a mistake with humility and vulnerability\n* You feel a strong sense of ownership over your work, where it’s going and why it’s important\n* You should feel eager to enter an “agile” culture - we experiment, measure, reflect and iterate\n* You intrinsically identify with Loop’s core values\n\n\n\n\n$76,000 - $114,000 a yearWe know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n $50,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nLoop’s DevOps engineers have deep technical infrastructure skills in cloud technologies, observability, containerization, automation tools, and configuration management. Our projects and decisions are guided by two ultimate goals: to architect a resilient and secure platform, and to make our fellow engineers’ lives easier. \n\n\nThe DevOps engineers are the primary SME for building and maintaining common infrastructure required by all of Loop’s applications. Together with our sister-team, Developer Experience, we work to build a seamless developer environment to make development, deployment, and maintenance a frictionless experience for Loop’s Software Engineers. The Staff DevOps Engineer reports to the Director of Platform Engineering, works across DevOps, DevEx and Security, while partnering with Product Engineering. All teams within the Engineering Department - DevOps included - share the responsibility for ongoing operation of Loop’s applications (think monitoring and incident response).\n\n\nMembers of the DevOps team have a strong pull to leave the world (or at the very least, the software industry) better than they found it. They know how to interact with both empathy and confidence: when they feel strongly about their opinions they dig in their heels, but they also know how to help their peers truly shine. They are just as aware of and comfortable with their limitations as their strengths — bonus points if you can tell us the last time you brought down production and how you learned from it.\n\n\nWe’ve listed what to expect and where you’ll be spending your time. This is an indispensable role with us, so we’re looking for examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience and skills that are important for your success. We appreciate that different humans solve problems in different ways, so we don’t expect you to fit exactly into a list of requirements.\n\n\nLoop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.\n\n\nOur tech stack: AWS Cloud (Kubernetes, Serverless architecture, Redis, Aurora, DynamoDB, and identity management), Docker, Laravel, Linux, PHP8, Terraform, CircleCI, ArgoCD, Elasticsearch, MongoDB, Node.js\n\n\n\nChallenge: Contribute to building the best ecommerce post-purchase platform in the market\n* Architect and lead comprehensive efforts to design, build and re-architect components to support our multi-tenant SaaS application.\n* Create technical vision that complements our platform and engineering operation to achieve Loop’s Product Development goals.\n* Define, manage, maintain, and sometimes completely overhaul continuous integration pipelines.\n* Set up, optimize, or modify infrastructure monitoring and alerting.\n\n\n\nYour experience:\n* 10+ years of hands-on experience leading, building, and maintaining large-scale distributed infrastructure and automating highly-available and resilient systems.\n* 5+ years of experience using Amazon Web Services or other Cloud Platforms.\n* 3+ years experience with containerization and scaling containerized infrastructure, including Kubernetes.\n* Prior experience as a software engineer working with large scale, multi-team agile frameworks.\n* You’ve led the implementation of observability or site-reliability efforts and steer engineering practice to increase quality and reliability.\n* You have proven success leading large scale re-architecture efforts and greenfield architecture implementations.\n\n\n\nChallenge: Contribute to the engineering practices Loop needs to be successful, focusing on scalability, security and reliability\n* Design and plan for minimal disruption, system security, scalability, cost efficiency and clarity to the engineering team.\n* Introduce and lead initiatives to implement department-wide architecture or infrastructure changes that require cross-team collaboration.\n* Share opinions about what best practices will help us scale effectively, and advocate for these with other engineering teams.\n* Collaborate with other engineers on new capabilities and tooling to continuously improve the value Loop provides merchants and customers.\n\n\n\nYour experience:\n* You have experience leading projects that resulted in over-arching infrastructure changes with minimal (or no) downtime and alignment across the organization.\n* Can give examples of actively incorporating good security posture in your projects, and have opinions about how to create a quality-driven development process.\n* Have a tried and true method for receiving requests from stakeholders, prioritizing them and managing expectations.\n* Your rollback plans are just as meticulous as your rollout plans.\n\n\n\nChallenge: Elevate the engineering culture at Loop\n* Present and speak to engineering teams on complex topics, articulating your vision and experience in a relatable way.\n* Proactively coach and mentor across the engineering team and know how to modulate your communication style to create an encouraging atmosphere for all of your teammates.\n* You lead with inspiration and by example so that other engineers aspire to work with you and learn from working with you.\n* You actively advocate for diversity and know how to create an environment where your teammates feel comfortable to shine.\n\n\n\nYour experience:\n* You have experience working directly with Engineering Managers and Staff Engineers as peers to scale teamwork and achieve results.\n* Can share specific examples of mentoring across all experience levels of engineers, helping the engineering organization grow together.\n* You made your role better than you found it by proactively creating and continuously improving expectations, tooling and processes.\n* You are able to share a few examples of when you’ve had to lean into tough conversations with your peers and managers, both giving and receiving difficult, but important feedback.\n\n\n\n\n$165,600 - $248,400 a year- We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. - The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.- The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. - Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.\n\n#LI-ST1\n\n\nIn a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.\n\n\nWe're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.\n\n\nWe take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.\n\n\nLearn more about us here: https://loopreturns.com/careers.\n\n\nYou can review our privacy notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Serverless, Cloud, Engineer and Ecommerce jobs that are similar:\n\n $60,000 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote