\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nWe are looking for a seasoned and hands-on Customer Support Manager to oversee the delivery of a world-class support experience that exceeds customer expectations and delights even the most demanding customers. \n\n\nAs Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.\n\n\nYou will be a core member of our Support management team and report to the Global Director of Frontline Support.\n\n\n\nKey Responsibilities:\n* Manage a large team of individual contributors within the Customer Support department, meeting and exceeding operational targets set by leadership\n* Focus first and foremost on leading, building, and maintaining a culture of top-performing team players, nurturing and identifying strengths and opportunities for each individual\n* Serve as a coach, mentor, and leader, helping individuals develop their skills and grow in their careers while setting expectations on performance based on feedback and transparency\n* Manage the day-to-day team operations, set goals, and drive team development to achieve performance and career goals\n* Motivate and empower your entire team to achieve their goals\n* Be responsible for and drive key metrics that ensure the quality of our service\n* Manage customer escalations to create positive interactions and outcomes for both clients and all internal stakeholders\n* Coordinate with talent acquisition and internal teams to recruit, hire, and train new team members\n* Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers\n* Analyze team members' performance data to make informed decisions about team management\n* Partner with Support Ops and management to support change in team structure, shift scheduling, staffing, etc.\n* Develop and nurture relationships across the entire organization at Aircall to advocate for the best customer experience possible\n\n\n\nQualifications:\n* You have 6+ years of Customer Support experience, including at least 3 years managing a large team of individual contributors - experience with a 24x7 follow-the-sun support model is a plus\n* You have a proven track record of exceeding goals and achieving growth and success\n* You have advanced proficiency with customer support technologies and tools supporting SaaS (Zendesk, Jira, Aircall, Intercom, etc.)\n* You are able to attract, hire, coach, and retain talent globally\n* Problem solver and results-driven, you can quickly think on your feet\n* You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care\n* You are a creative problem solver and are able to identify obstacles and viable solutions\n* You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership\n* You have exceptional communication and presentation skills, both oral and written, including the ability to share technical information with non-technical audiences\n* Prior experience working for a tech startup or a similar environment is highly preferred\n\n\n\n\n\n$95,000 - $125,000 a year\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are; What We Do; Where We’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n \nServing thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.\n \nWith employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. \n \nIf you think you would be the right person to join our team working towards this goal, we would love to hear from you! \n\n\nRole Summary\nWe are on the hunt for a talented Technical Lead, DevOps Engineer to join our ranks! This role is responsible for building and delivering the next generation of Digital Forensics products which help investigators get to truth while protecting the innocent. \n\n\nYou will lead the team responsible for delivering our SaaS platform in a FedRAMP environment, starting with the build-out of the environment and systems, and continuing into high performance operations of the products within that environment. \n\n\nThis role may evolve into a formal management role, depending upon the candidate.\n \nNOTE: Candidate must reside in The United States and hold US Citizenship.\n\n\n\nRole Responsibilities:\n* Understand FedRAMP requirements, and, in collaboration with product teams, vendors, and your own team, build out and maintain a compliant environment;\n* Contribute to effective partner relationships;\n* Receive handoffs of product from product teams, and then deploy and operate those products in the FedRAMP environment;\n* Responsible for SaaS performance (DORA metrics + uptime)\n* Responsible for team efficiency, identifying and advocating for improvements across process, tools, and architecture;\n* Work with stakeholders to manage the team’s roadmap;\n* Analyze requirements, break down tasks and estimate effort;\n* Take initiative, build strong teams and relationships, and communicate effectively;\n* Collaborate with product and support engineers to resolve issues, including in customer-facing calls;\n* Build DevOps automation to accomplish the team’s goals\n* Participate in code reviews;\n* Troubleshoot, debug and fix defects;\n* Communication across the team and throughout the organization from technical ICs to executives, to share knowledge and build consensus;\n* Provide informal and formal mentorship within and outside the team;\n* Travel: 5%.\n\n\n\nQualifications:\n* 3+ years of experience operating a SaaS in a leading technical role;\n* Influential leadership of colleagues;\n* Experience working through compliance initiatives (e.g. FedRAMP, SOC2, NIST 800-53);\n* 4+ years of experience writing software in a high-level language in a DevOps environment. (Python, C#, etc.)\n* 4+ years of experience managing Linux systems and containers; \n* 2+ years of experience building and maintaining Kubernetes clusters;\n* Proficiency working with an Infrastructure-as-Code first mindset (Terraform, Cloud Formation/CDK, Kubernetes manifests, Helm charts); \n* Experience working with Cloud Providers (We use AWS!);\n* Proficiency in Linux shell scripting (create, debug, maintain, etc.);\n* Proficiency with networking design, protocols, and security;\n* Proficiency using Git based version control systems. \n* Experience writing and managing POA&Ms.\n\n\n\nNice To Have:\n* Experience building and maintaining CI/CD pipelines; \n* Experience with alerting, observability, and telemetry (We use Prometheus/Grafana!); \n* Experience working in high security environments (including GovCloud);\n* Experience managing relational databases; \n* Experience generating effective and efficient project documentation;\n* Experience with Argo.\n\n\n\nCompensation & Benefits:\n* The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).\n\n\nCompensation Range:\n* MIN: $152,000 - MID: $190,000 - MAX: $228,000 USD\n\n\n\nMagnet Forensics is proud to offer Benefits such as:\n* Generous Time Off Policies;\n* Competitive Compensation;\n* Volunteer Opportunities;\n* Reward and Recognition Programs; \n* Employee Committees & Resource Groups;\n* Healthcare and Retirement Benefits. \n\n\n\n\n\n\nThe Most Important Thing\nWe’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:\nCARE – We care about each other and our mission to make a difference in the world.\nOWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.\nDEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.\nEVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.\n\n\nHere at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.\n\n\nUS Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, Sales and Linux jobs that are similar:\n\n
$55,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.\n\n\nWe are seeking a Salesforce Developer role to join our growing SaaS IT Business Applications team, where a successful candidate will build, maintain and improve our Salesforce Sales Cloud and Marketing Cloud solutions as technical subject matter expert. This role requires hands-on experience in platform configurations, customization, design and development with a passion to learn & support new Sales Enablement tools and technologies. You will collaborate with the PMO, IT Operations and cross-functional business operations teams like Revenue and Marketing to analyze their requirements or issues and provide solutions to ensure high levels of performance and scalability. You will also be actively involved in improving our overall Salesforce Governance processes and identifying ways to continuously advance them.\n\n\nIf you are someone who is passionate about building integrated, robust and scalable applications and wants to be a part of a team that enables, builds and supports technology solutions in a fast-growing company, then we’d like to meet you.\n\n\n\nWhat you'll be doing:\n* Perform design, development, testing, debugging and implementation of Salesforce Sales Cloud and Marketing Cloud business processes and systems integrations employed to run the operations of the company in a high-growth environment\n* Build and deploy Saas systems integrations, workflows, and architecture to scale and automate an end-to-end Lead to Cash process\n* Partner with the Revenue Operations to optimize Salesforce investments along with other Sales & Marketing enablement SaaS applications and best-of-breed technologies\n* Provide application support and technical administration of Sales & Marketing SaaS applications\n* Provide input into optimizing the system architecture landscape, identify gaps between current and desired end states, and deliver comprehensive solutions that will enable desired business outcomes\n* Configure, build and enhance out-of-the box Salesforce functionality such as objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, apps, report types, sharing rules, permission sets, profiles, roles, etc\n* Manage operational and reporting requests including customer analysis and individual views and troubleshoot issues\n* Implement and govern security related to profiles, permission sets, role-based access, sharing settings and login access policies\n* Plan & deploy Salesforce releases and other SaaS application patches/updates in accordance with the Application Release Management cadence\n* Work with SaaS vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools\n* Create technical documentation such as best practice guides, release notes and design documents\n* Proactively monitor SaaS applications and seek to improve availability , quality and performance by ensuring Service Level Agreements (SLAs) and participating in required on-call support\n\n\n\nWhat you’ll bring to the table:\n* 3-5 years of strong technical experience implementing and supporting Salesforce Sales & Marketing Cloud \n* Solid understanding and hands-on experience implementing and/or supporting other Sales enablement SaaS applications such as Salesloft, Gong, GuideCX, DealHubCPQ, ZoomInfo, et al\n* Technical background & experience in application integration tools (e.g., Workato, Zapier, Dell Boomi, Mulesoft) and native APIs to enable workflows and data feeds between SaaS platforms and point solutions\n* Expertise level developing Lightning Components with CSS and Design Parameters that improve look and feel for end users\n* Experience programming in APEX, VF Page, LWC, Aura Component development, SSJS, SQL, HTML, AMPscript, SOQL-SOSL \n* Experience on Lightning Process builder flows, workflow rules, Connect API and Quick Action\n* Proficiency in Salesforce platform features and CRM concepts\n* Knowledge of DevOps and continuous integration/deployment (CI/CD) processes\n* Motivated self-starter & quick learner who can thrive in an accelerated environment and manage multiple, concurrent priorities to get stuff done\n* Analytical thinker and problem-solver with excellent communication and troubleshooting skills \n* Experience in Agile or Scrum software development methodology\n* Salesforce certifications, like Platform Developer I or II, App Builder or Administrator is preferred\n\n\n\nStackAdapters Enjoy:\n* Highly competitive salary \n* RRSP/401K matching\n* 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + Birthdays Off\n* Access to a comprehensive mental health care platform\n* Full benefits from day one of employment\n* Work from home reimbursements\n* Optional global WeWork membership for those who want a change from their home office\n* Robust training and onboarding program\n* Coverage and support of personal development initiatives (conferences, courses, etc)\n* Access to StackAdapt programmatic courses and certifications to support continuous learning\n* An awesome parental leave policy\n* A friendly, welcoming, and supportive culture\n* Our social and team events!\n\n\n\n\n\n\n#LI-TM8\n\n\nStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.\n\n\nAbout StackAdapt\n\n\nWe've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:\n\n\n\n\nAd Age Best Places to Work 2024\nG2 Top Software and Top Marketing and Advertising Product for 2024\nCampaign’s Best Places to Work 2023 for the UK\n2024 Best Workplaces for Women and in Canada by Great Place to Work®\n#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, SaaS, Scrum, DevOps, Cloud, CSS, Ads, API, Marketing and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!\n\n\nThe Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology driven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity. \n\n\n\nGoals\n* Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.\n* Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support. \n* Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.\n* Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.\n\n\n\nWhat You'll Do\n* Superuser of all Revinate products, know it all inside out\n* Provide coaching and education to improve adoption of the Revinate products by every customer \n* Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement\n* Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings\n* Building relationships beyond the day-to-day customer contact to ensure engagement across the organization\n* Bring intelligent product feedback and recommendations from customers back to the Revinate Product team\n* Renewals – manage renewals with existing customers\n* Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales\n\n\n\nWhat You'll Bring\n* Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential. \n* Strong technical knowledge, and negotiation skills.\n* Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.\n* Must be a self-starter; little supervision is required. \n* Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy. \n* 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.\n* Fluency in Thai & English is a plus. \n* Hospitality experience is a plus.\n* Travel is required\n* Previous experience as Revenue Manager from a Hotel or Hotel Group is highly preferred \n\n\n\nWhat We Can Offer\n* Competitive salary & quarterly bonus\n* Benefits Package: Comprehensive Medical for you and your family\n* Time off: Annual Leave and Parental Leave for those expecting new family members\n* Extraordinary culture: Focused on learning and every employee’s personal and professional development\n* Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.\n* Amazing location: our Singapore office is centrally located in the CBD\n\n\n\n\n\n\nRevinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.\nCandidates must be located in the city listed in the job application. Thank you!\n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nImportant Security Alert\nWe have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.\n\n\nFor Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]\n\n\n\n\n#LI-Hybrid\n#LI-AE1\n\n\nExcited?! Want to learn more? Apply Now!\nOur Core Values:\nOne Revinate - United & Strong, on a single mission together\nBuilt on Trust - It’s the foundation of everything we do\nExpect Amazing - We think, dream & deliver big\nCustomer Love -- When the customer wins, we win\nMake it Simpler -- Apply it to everything we do\nHungerness -- Feel it, follow it, be relentless about our success\nGrounded in Gratitude - We’re glad to be here & make the most of every day\n\n\nRevinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. \n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nIf you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].\n\n\nBy submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, HR, Marketing and Sales jobs that are similar:\n\n
$32,500 — $57,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustralia
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Customer Support Specialist French & German Speaking from France
\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \n\n\nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis role is a remote position from France\n\n\n\nKey responsibilities : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nQualifications : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & German & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$47,500 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe're making the world of digital assets accessible and secure for everyone. Join the mission. \n\n\nFounded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7 millions units already sold in 200 countries. \n\n\nAt Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here. \n\n\n\n Primary responsibilities:\n* Reporting to our SRE Manager, you will be a member of Ledger’s SRE team driving technology's transformation by launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. \n* Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications integrated by SRE are available, have full stack observability and have continuous improvement through code and automation.\n* We are looking for an experienced candidate in reliability engineering who thrives on and enjoys solving complex problems through innovation and impacting change at scale. \n* You will bring a strong mixture of software engineering, operations, and systems engineering experience to the role, and you have experience in the integration of complex systems.\n\n\n\nIn this role you will:\n* Participate in building a DevOps / SRE culture and enable the transition to modern infrastructure management and deployment practices;\n* Participate in building the SRE team roadmap (vision and delivery accountability). Anticipate stakeholder needs, game-changing technologies emergence and challenge scope / deadlines;\n* Perform integration of platform software components;\n* Participate to design and deliver solutions to improve the availability, scalability, latency, and efficiency of systems\n* Influence and create standards & best practices in support of service level objectives;\n* Automate key SRE metrics including SLOs/SLAs and error budgets;\n* Provide expert support to our level-2/application support team, to troubleshoot priority incidents, and conduct post-mortems;\n* Apply analytics on past incidents and usage patterns to predict issues and take proactive actions;\n* Ensure control of technical debt and promote quality practices\n* Follow SRE and chaos engineering approaches across all strategic systems to predict in coordination with Service Design and prevent outages and improve solution availability\n* Drive adoption of self-healing and resiliency patterns such as circuit breaker, bulkhead, etc.\n* Deisng and conduct performance tests, identify the bottlenecks, opportunities for optimization\n\n\n\nWhat we’re looking for: \n* 5+ years on cloud engineering at scale, on organizations operating SaaS solutions\n* Proficiency in working in Unix/Linux environments, Git, Python, Terraform, Kubernetes, AWS cloud solutions and architectures, CI/CD tools, Argocd, Ansible, configuration management, etc.\n* Strong knowledge on observability practices, with experience implementing and managing Logging, Monitoring and Alerting framework with solutions such as Datadog or Prometheus/Grafana/Loki.\n* Experience of cross-functional work and the ability to demonstrate a collaborative approach with regards to building key relationships across the organization and define projects scope, goals, plan and deliverables\n* “Customer focused” with the ability to identify and understand both internal and external customer's needs\n* Creative problem-solving and analysis skills with an ability to identify develop and implement solutions to meet the needs of the business\n* Excellent presentation and written communication Ability to deal with ambiguity, high level of pressure and rapidly changing environments\n* Engineering degree\n\n\n\nWhat’s in it for you?\n* Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow. \n* Flexibility: A hybrid work policy.\n* Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks\n* Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage. \n* Well-being: Personal development, coaching & fitness with our dedicated partners.\n* Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.\n* High tech: Access to high performance office equipment and gadgets, including Apple products. \n* Transport: Ledger reimburses part of your preferred means of transportation. \n* Discounts: Employee discount on all our products.\n\n\n\n\n\n\nWe are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. \n\n\n#LI-HG #LI-Hybrid\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Crypto, DevOps, Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nParis, France
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Notabene\n\n\nWorking across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, crypto organizations and traditional financial institutions alike use our tools to reduce transaction risk and make crypto transfers safe. Notabene is recognized as a vital enabler of the crypto ecosystem and, to date, we’ve processed over half a trillion dollars worth of transactions!\n\n\nIn October 2024, we announced our $14.5M Series B, led by DRW. This fundraise signals our exciting trajectory of success as we continue to be the leading global platform and network for compliant crypto transactions. We're proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Notabene is growing fast—and we’re looking for people like you to play a pivotal role in shaping the future infrastructure of the crypto industry.\n\n\nThe Impact You'll Have\n\n\nAs a Solutions Engineer at Notabene, you'll play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem. You'll be the technical bridge between our customers and engineering team, helping businesses implement compliant crypto solutions while ensuring security.\n\n\n\nWhat You'll Do\n* Design and architect technical solutions that align with clients' objectives and regulatory requirements.\n* Provide post-sales L2 technical support and handle complex customer escalations using tools like Datadog for log analysis and writing SQL queries to troubleshoot customer-reported issues.\n* Collaborate across teams to translate customer requirements into product recommendations.\n* Maintain and improve technical documentation in Postman and Readme.\n* Develop proof of concepts and internal tools to facilitate customer integration.\n\n\n\nMust-Have Qualifications\n* 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS or RegTech in the EMEA region.\n* Strong understanding of REST APIs and web technologies\n* Natural-born troubleshooter with excellent problem-solving abilities\n* Customer-first attitude with outstanding communication skills\n* Excellent project management skills, capable of managing multiple priorities\n\n\n\nNice to Have\n* Experience in FinTech or blockchain sector\n* Prior experience with financial institutions and AML controls\n* Basic coding and SQL skills\n* Familiarity with privacy and security standards (SOC2, ISO27001, GDPR)\n* Knowledge of blockchain technology and crypto ecosystems\n\n\n\nBenefits \n* Flexible Remote Work: Work from anywhere!\n* $1000 WFH Stipend: Use within your first year of employment.\n* MacBook Pro: Procured by you and your manager to find a model that meets your needs.\n* Unlimited PTO: We trust you to take as much holiday as you need.\n* Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.\n\n\n\n\n\n\nApply Today!\n\n\nIf you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.\n\n\nNotabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto and Engineer jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerlin
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Company Overview\nProvision IAM is a leading software and services company specializing in Identity and Access Management (IAM) solutions for financial institutions and other regulated industries. Beyond IAM, our digital solutions agency supports a diverse range of clients in financial services, higher education, and other regulated sectors. With over 28 years of experience, we deliver cutting-edge SaaS solutions with a focus on optimizing digital operations and managing identity access. Our team combines technical expertise with creative problem-solving to deliver unmatched service and support to our clients. Join us and be part of a company committed to innovation, integrity, and client success.\n\nPosition Overview\nWe are looking for a Senior Site Reliability Engineer to join our DevOps team. This role is a blend of traditional DevOps practices with modern Site Reliability Engineering (SRE) principles, emphasizing automation, reliability, and security. You’ll work with leading-edge technology to maintain and enhance our cloud infrastructure, supporting our goal of high performance and reliability for our clients.\n\nPosition Type: Full-time\nSalary Range: $105,000 - $120,000, commensurate with experience\nBenefits:\nHealth Insurance\nRetirement Plan\nPaid Time Off (Vacation and other PTO)\n\n\n\n\nKey Responsibilities\n\nServe as the first responder for system and infrastructure issues\nCollaborate daily with development teams to support various software development lifecycles\nCommunicate directly with clients to provide support and guidance\nAssist with security testing and compliance\nParticipate in pair programming, knowledge sharing, and mentorship\nProvide SRE support for internal systems and client contracts\n\n\n\n\n\n\nCore Requirements\n Technical Skills\n\nOperating Systems: Proficiency with Linux command line, shell environments (bash, zsh, fish), system administration (permissions, RBAC, systems)\nContainerization: At least 1 year of experience with Kubernetes or equivalent container orchestration systems\nCI/CD: Experience with modern CI/CD platforms (GitLab, GitHub Actions, Argo, or similar)\nVersion Control: Advanced Git operations (merging, conflict resolution, cherry-picking)\nCloud Platforms: Working knowledge of GCP, AWS, or Azure\nNetworking: DNS configuration, CIDR notation, firewall management, network diagnostics (curl, nmap)\n\nSoft Skills\n\n\n\nStrong work ethic for remote collaboration\nClear written and verbal communication skills\nProblem-solving mindset with openness to emerging technologies\nAbility to mentor and collaborate effectively with team members\nPreferred Experience\n\nKubernetes administration (manifest creation, operations)\n\nArgo CD, GitLab CI/CD, and runners\n\nProgramming experience (Python, JavaScript/TypeScript, Java)\n\nWindows system administration and database operations\n\n\n\nOur Technology Stack\n\nInfrastructure & Automation: Kubernetes, GitLab, Argo CD, Terraform/OpenTofu, Ansible, primarily on GCP\n\nDevelopment & Operations: Git, Python, Bash, PowerShell\n\nSecurity: SAST, DAST, and penetration testing tools\n\nLegal Requirements\nWork Authorization: Must be authorized to work in the United States; Provision IAM does not sponsor work visas.\nLanguage Proficiency: Must be highly proficient in written and spoken English.\nEmployment Eligibility Verification: All persons hired will be required to verify identity and eligibility to work in the United States and complete the necessary employment eligibility verification form upon hire.\n\nProvision IAM is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, including those from underrepresented groups.\n\nAs part of the application process, candidates will be required to complete an online assessment through TestGorilla.com. This assessment is designed to evaluate key technical competencies, problem-solving skills, and relevant expertise in areas such as Linux administration, Kubernetes, CI/CD, cloud platforms, and networking. The test provides an objective measure of a candidate's technical abilities and ensures alignment with the role's requirements. Candidates will receive a secure link to complete the test within a specified timeframe, and their performance will be reviewed as part of the overall evaluation process.\n \n \n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Cloud, Senior, Engineer and Linux jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAt HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree”. This position is Full-Time and Remote within the United States. \n\nAre you an experienced IT Admin looking for a new challenge? We are looking for a Fully Remote IT Admin to join our team and provide remote support to our employees in the AMER and EMEA regions. In this role, you will be responsible for ensuring IT service requests are met promptly and contributing to the overall success of our IT operations. The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment. Previous IT Helpdesk or IT Support experience is also required. If you are a highly motivated and skilled individual who can work independently and as part of a team, we encourage you to apply.\nWhat They Will Be Working On:\n\n\n* Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom\n\n* Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary.\n\n* Support remote users via Slack, Zoom, email, and desktop remote control software.\n\n* Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware.\n\n* Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications.\n\n* Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access.\n\n* Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees.\n\n* Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes.\n\n* Communicate IT concepts effectively to both technical and non-technical users.\n\n* Use data to make informed decisions and build processes accordingly.\n\n* Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally.\n\n* Personify the company's value of Customer Delight and build strong customer relationships by delivering customer-centric solutions..\n\n* Manage multiple projects efficiently, prioritizing and completing projects per IT Support SLA commitments.\n\n\n\nWhat We Are Looking For:\n\n\n* Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests.\n\n* Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications.\n\n* Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company's IT systems and tools.\n\n* Communicate effectively with customers and colleagues, utilising excellent interpersonal skills to build relationships and address concerns.\n\n* Work both independently and collaboratively as part of a team, contributing to the success of the organization.\n\n* Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary.\n\n* Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments.\n\n* Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows.\n\n\n\nWhat skills are non-negotiable to be successful in this role?\n\n\n* Experience with JAMF\n\n* Experience Mac\n\n* Experience with OKTA\n\n* Experience with G-Suite/Slack/Zoom\n\n\n\nWhat skills would be helpful but not required to be successful? \n\n\n\n* Strong customer support skills\n\n* Strong communication skills\n\n* Start up environment experience\n\n\n\nBenefits & Perks:\n\nWe have a full package of competitive benefits and perks which include:\n\n* One-time home office set up stipend\n\n* Monthly Remote Work Enablement Stipend\n\n* Professional Development Reimbursement\n\n* Wellbeing Benefits (Headspace, etc)\n\n* Flexible paid time off and paid leave for new parents\n\n* Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents\n\n* Employee stock options, flexible work hours, and time off\n\n\n\nAbout HackerRank:\n\nHackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with a total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 26.5M developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!\n\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.\n\nWe offer a comprehensive total rewards package, in which you’ll be rewarded based on your performance and recognized for the value you bring to the business. \n\nTotal compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work-from-home stipend, learning and development reimbursements, flexible remote-first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you’ll decide how much time you need based on your circumstances.\n\nCurrent base salary range: $60,000 - $80,000. The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commission (for sales-related roles), bonuses, or benefits for which you may be eligible. Salary may be adjusted based on business needs.\n\nNotice to prospective HackerRank job applicants:\nWe’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.\nHere’s how to spot the real deal:\n\n\n* Our Recruiters use @hackerrank.com email addresses.\n\n* We never ask for payment or credit check information to apply, interview, or work here. \n\n\n\n\nThanks for your interest in HackerRank! \n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Admin and Mobile jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMountain View, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe are hiring a PHP Staff Engineer to focus on backend application work and technical leadership while contributing to DevOps, data, and frontend work as necessary. We’re a small team, so the blend will depend on the individual and the project.\n\n\nIdeal candidates will have an incredibly strong Web SaaS background, a decade or two of Web-based professional history, and a deep comfort with PHP. You are consistently assessing whether technical choices are adding or removing system complexity. You enjoy enabling your teammates to do their best work with clear & appropriate feedback, tailored guidance, and thoughtful workload sharing. You are deeply critical of which technical choices and work will have the most meaningful impact on our goals.\n\n\nThis role offers 160K/yr and participation in our ESOP (Employee Stock Option Program) with a 4-year vesting schedule. If you start by 1 April, you’ll be eligible for the company-wide annual 1 July pay raise. If you’re interested in the role but have questions or feedback, please email the hiring manager. No one’s resume will get buried for being critical, it’s kinda the point of the job.\n\n\nWe will accept applications through Friday, 21 February and begin the email screening process as soon as possible. Initial interviews will ideally be scheduled for 24-27 February, and second interviews the week of 10 March. There are two 90-minute interviews (hiring manager + panel) and we request 3 professional references (but let's talk anyway if you have circumstances that make that impossible). We are filling this role ASAP, preferably no later than 1 April. Please note availability concerns in your application! We can be flexible and are happy to accommodate whenever we can. \n\n\nAbout uConnect \n\n\nuConnect is on a mission to help more people realize their potential by improving access to career services for all people - early in their lives and throughout their careers. Focused on the traditional higher education market, uConnect's All-In-One Virtual Career Center is used by a wide range of institutions including UCLA, MIT, and Baton Rouge Community College to radically improve utilization of career services, career readiness and student outcomes. We're a mission-driven team working in a fun and collaborative culture which puts people first. uConnect is backed by leading technology investors including Growth Street Partners, Strada Education and LearnLaunch.\n\n\n\nCore responsibilities\n* Collaboratively plan, document, and execute complex web application programming tasks. This is foremost an individual contributor role responsible for shipping.\n* Adhere to team coding standards and architectural principles.\n* Demonstrate advanced knowledge of one or more relevant programming languages in day-to-day use.\n* Demonstrate best practices in submitted code.\n* Make informed decisions about what qualifies as in- and out-of-scope for current tasks and communicate those decisions succinctly and thoroughly.\n* Raise concerns, questions, and ambiguities for team discussion; lead consensus-building.\n* Identify risks in current code, environment, and/or process; recommend alternatives.\n* Add automated low-level tests to code as appropriate.\n* Troubleshoot existing code for defects, performance issues, or other unwanted behavior.\n* Take ownership of overall application code base and be accountable for its long-term health, performance, and alignment with team goals.\n* Take on independent investigations or maintenance projects to enable the rest of the team.\n* Take a leadership role in overall technical decisions and direction.\n* Work cross-functionally with Product, Customer Success, and other stakeholders to identify the best outcomes possible given our goals and constraints.\n\n\n\nSecondary responsibilities\n* Assist with support and bug triage.\n* Assist with CI/CD pipeline as necessary.\n* Assist with E2E tests as necessary.\n* Improve application observability with logging and automated alerting.\n* Explain technical concepts to non-technical stakeholders.\n* Guide and mentor other engineers of all levels with their professional growth and learning.\n* Assist with hiring engineers as requested.\n* Investigate new technologies for applicability to current and future engineering challenges.\n* Monitor the broader technology ecosystem for significant changes and brief team.\n* Respond to priority support incidents during off-hours in rare business-critical situations.\n\n\n\nWhat will a typical day look like?\n* Attend daily engineering standup (Mon-Thu). What’s blocking you, and how can you help your teammates? Sometimes we also do work refinement during this time.\n* Meet with stakeholders and peers to understand and prioritize needs.\n* Programming new product features, upgrading existing functionality, and updating dependencies and pipelines.\n* Performing code review async via pull request or synchronously via Zoom.\n* Validating application functionality through the use of both automated and manual testing.\n* Pairing with another engineer to trade experience or collaborate on a particular challenge. (We encourage pairing as needed and it shouldn’t be “never” but there’s no mandate.)\n* Researching tools, patterns and practices relevant to current or future work.\n* Writing internal documentation about technical choices, runbooks, or team practices.\n* Working with your manager to discuss and implement guidance or technical coaching plans for other engineers.\n* On Fridays (or an equivalent amount of time elsewhere in the week at your discretion), you’re encouraged to pursue team-agreed work that isn’t explicitly toward the product roadmap, like tool upgrades or technical research. We are purposefully targeting 20% of capacity toward maintenance work.\n\n\n\nCore skills & experiences (You check most of these boxes)\n* Building and maintaining Web SaaS products for at least 5 years (12+ is ideal).\n* Advanced programming experience in a Web server context, PHP strongly preferred.\n* Programming experience in JavaScript and HTML/CSS.\n* Advanced SQL query authoring and relational database design constraints.\n* Working remotely with a cross-functional team & collaborating with other engineers.\n* Task refinement & scoping, self-organization, and prioritization.\n* Team-based communication (asking for what they need and conveying challenges and timelines proactively), active listening, and consensus building.\n* Giving and receiving constructive and well-communicated code review feedback.\n* Experience with one or more web application frameworks, especially event-based (as in WordPress, not Kafka).\n* Troubleshooting DNS and web request / server response structures.\n* Validating code using test automation (unit or functional/integration).\n* Controlling major sources of application complexity and managing dependencies thoughtfully.\n\n\n\nAccretive skills (We hope you check a few of these boxes)\n* Using, designing, documenting, and building REST APIs.\n* Experience with WordPress (or similar).\n* Experience using caching layers to improve web application performance.\n* Building & improving CI pipelines (we use BitBucket).\n* Evaluating application-level security and remediation of flaws.\n* Evaluating & implementing accessibility requirements.\n* Experience with data pipelines, feed processing, and/or data migrations.\n* Working with Python (used in our data pipeline), data warehouses, and/or data visualization (We use GCP / BigQuery / Looker).\n* Iterative self-directed learning is second nature to you.\n* You’ve read resources or books like Will Larson’s Staff Engineer and are thoughtful about the strategic role of the Staff Engineer in an organization.\n\n\n\nWhy take this role?\n* High impact, high efficiency, sustainable efforts, & minimal politics. Our entire company culture is oriented to winning together, not individual interests.\n* Truly flexible work schedule with consistent effort to minimize meetings and prioritize individual needs. Unlimited PTO, 15 holidays, plus a mostly-shutdown entire final week of the year.\n* Commitment to a healthy engineering culture with a focus on great documentation, team-based work refinement, and clear acceptance criteria. We’re not done improving how we work.\n* We’re not just “committed to diversity”, we have a diverse & inclusive team and continue to iterate on policies that support it.\n* You're aligned with our mission of improving access to career services & employment outcomes for higher education students by supporting their individual needs.\n* Your 5-year plan could involve deepening your technical skills and focusing on impact as a special project “solver”, becoming the technical lead of a second product team as it forms, or transitioning into an engineering management role. (It likely does not involve becoming an overall project “architect” as that is our principal’s primary role.)\n\n\n\nCompensation package\n* $160,000 annual salary (with annual raise 1 July).\n* 4-year vesting stock options\n* Unlimited PTO (you must use at least 3 weeks; 4-6 is normal)\n* Health insurance (Gold PPO) premium 100% covered for employee & 60% for dependents (Dental 75% for employee & 50% for dependents; Vision 75% for employee)\n* 4% 401K contribution (3% full match + 2% half match)\n* $600 annual home office stipend\n* 12 weeks parental leave (after 1 year)\n* Guaranteed remote work policy (there’s no office)\n\n\n\nHiring process\n* Screening over email (call optional)\n* 90-minute alignment interview (Zoom video)\n* 90-minute functional area interview (Zoom video)\n* Pre-offer stage: (1) 60-minute Meet & Greet with CEO (Zoom video), (2) 3 references (preferably all who worked directly with you for 6 months or more; 1 senior to you in your team or reporting chain)\n* Background check (we do not automatically disqualify applicants for non-violent criminal convictions)\n\n\n\nAbout the team\n* We are fully remote, but require employees reside in the continental US or Canada due to time zones & compliance overhead.\n* We employ 7 full-time engineers (Manager, 4 Application, 1 Data, 1 QA Automation) that lean senior (2 staff-level, 3 senior-level, 2 mid-level, 0 entry — yes, that’s the scale). There is 1 product manager (with plans to grow).\n* No engineers have left the company in 3 years. Our principal engineer has been with the company 12 years. \n* We use a Kanban workflow in Jira (“kanban-like” if we’re being pedantic) with clear acceptance criteria and Gherkin for testing criteria.\n* In 2024, half our tickets were in support of our strategic roadmap, 20% were maintenance work, and the rest were requests (support escalations and other non-roadmap work).\n* We primarily build in a WordPress-based monolith with a few ancillary AWS services.\n* We have managed hosting, so there is no on-call rotation, but as a staff engineer you will be on the short-list of emergency technical contacts. (We had zero emergencies in 2024.)\n* Two years ago, we had zero automated tests. Today, we have more than 500 (300 of which are E2E) and will aggressively increase that number this year, focusing on PHP integration tests in a specific section of the product.\n* We’re publishing our interview plan, onboarding impact plan, and performance review criteria for this role. Our small team works best by being engaged, taking ownership, and exercising critical thinking every day. This role is critical to continuing and expanding that strategy, so consider coming to your interviews with good questions.\n* West coasters beware: Standup is 10:30am ET (Mon-Thu; we don’t have standing meetings on Fridays). It is our team’s only standing meeting (besides 1:1s with your manager and monthly All Hands).\n\n\n\nWhat will your 90-day onboard look like?\n* Weeks 1: Meet people, read docs, complete training, set up your localhost, ask questions. We’re not a “commit code on day 1” shop; relax & adapt. Check in with your manager daily.\n* Weeks 2-4: Dig into team’s current problem set and how you can start contributing now, while also learning medium- and long-term goals to start aligning decisions with them. Join the team’s workflow and complete prioritized work. Check in with your manager a few times a week.\n* Months 2-3: Take work that aligns with your learning goals to quickly expand your exposure to various parts of the product and stack. Make strong contributions, but more biased toward learning than highest priority, tapering back toward priority-based work toward the end of 90-days at the pace that makes sense. Choose a longer-term 1:1 pace.\n\n\n\n\n\n$160,000 - $160,000 a year\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Wordpress, Python, Testing, JavaScript, Education, PHP, Senior, Engineer and Backend jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA or Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRestaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!\n\n\nAs an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.\n\n\n\nHow you'll add value: \n* Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction\n* Ensure delightful experiences for clients in your portfolio during all stages of the customer journey\n* Strategize with customer to meet and exceed their target goals and ROI\n* Handle escalations and work cross departmentally to issue resolution\n* Set, drive and guide project expectations with executive stakeholders \n* Facilitate change management across key stakeholders and roles\n* Ensure enterprise customers are successful with the product presale through launch\n* Attend onsite meetings, conferences, and trade shows\n* Partner with enterprise AEs for expansion and growth opportunities\n* Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software\n* Infuse clients with Industry best practices to help them grow and thrive\n* Facilitate client meetings both in person and online\n* Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments\n* Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores\n* Maintain brand profiles and documentation\n* Responsible for reaching assigned targets for customer KPI’s\n* Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders\n* Maintain healthy Salesforce and Gainsight records\n* Participate and lead sessions at user groups and client facing webinars\n* Other duties as assigned\n\n\n\nWhat you'll need to be successful in this role: \n* 3+ plus years of experience as a Customer Success Manager or equivalent\n* 3 to 5 years of experience in restaurant operations or equivalent\n* Ability to travel up to 20%\n* Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint\n* Clear communicator with a professional presence\n* Ability to lead through influence\n* Comfortable working with C-level executives\n* Proficient in Salesforce or other CRM\n* Efficient and timely with deadlines and deliverables\n* Strong organization and time-management skills. The ability to work independently without supervision\n* Strong technical aptitude with experience communicating across multiple platforms\n\nDESIRED QUALIFICATIONS\n* Previous R365 experience\n* Previous Gainsight experience or other customer success management platform\n* Previous Monday.com experience or other project management software\n\n\n\nR365 Team Member Benefits & Perks \n* Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.\n\n\nAlong with the compensation we provide the following marketing leading benefits and perks: \n* Ability to work remote or hybrid\n* Comprehensive medical benefits, 100% paid for employee\n* 401k + matching\n* Equity Option Grant\n* Unlimited PTO + Company holidays\n* Wellness initiatives\n\n\n\nWhy join our amazing team? \n* We're a community that prides itself in creating innovative solutions and producing quality work\n* Our product is the secret ingredient that makes a real difference to restaurants nationwide\n* The open concept work environment that we've created is causal, collaborative, and cultivates communication\n\n\n#BI-Remote\n\n\n\n$70,000 - $98,000 a year\n\nR365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Travel, Accounting, Marketing and Sales jobs that are similar:\n\n
$45,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nABOUT THE COMPANY\nMilk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. \n\n\nOur growing herd of employees is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favourite dairy products. \n\n\nWho is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them. \n\n\nWe're expanding our team to further our mission. Find us out on Twitter, Instagram, LinkedIn (@milkmoovement), and our home page to learn more or hit “apply” below!\n\n\n\n\nWe will only be considering Canadian applicants at this time\n\n\nTHE ROLE\nWe’re hiring an Onboarding Manager to join our team! As a Jr Onboarding Manager at Milk Moovement, you will ensure a smooth transition for clients as they join our herd. You’ll support the client onboarding process, ensuring the long-term success of accounts. Reporting to the VP, Customer Experience, you’ll play a key role in defining and enhancing our onboarding strategy to improve the client experience. Here are some other examples of what you will do:\n•Support implementation of new accounts by conducting initial platform setup and ensuring clients reach milestones as they prepare for launch.\n•Lead 1+ hour-long live training demos for clients.\n•Collaborate with the Development Team to prioritize tasks and meet onboarding goals.\n•Follow up with clients post-launch to maintain a pulse on our client base.\n•Develop and report on internal and external metrics to monitor client health post-go-live.\n•Translate business needs into technical requirements.\n•Manipulate and analyze data to meet diverse objectives.\n\n\nWHAT WE ARE LOOKING FOR\nMilk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our onboarding team lives up to our core values, and we expect you will be excited to do so as well. Ideally, you will have:\n•2+ years of project management experience at a high-growth SaaS scale-up.\n•A proven ability to manage competing projects and meet deadlines while ensuring clients achieve their milestones.\n•Strong client relationship-building skills.\n•Experience driving value for clients and navigating new platforms with ease.\n•A background in Customer Success, with experience managing accounts, onboarding clients, and ensuring their long-term success.\n•The ability to travel within Canada and the United States.\n\n\nWHAT ELSE\nWe’d love it if you have:\n•Experience in the dairy or agriculture industries.\n•Knowledge of supporting development processes, including bug resolution or identifying new features.\n•Experience working in a high-growth SaaS company.\n\n\n\n\n\n$50,000 - $60,000 a year\n\nWHAT WE OFFER\n🐮 Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.\n🐮 Equity - Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.\n🐮 Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.\n🐮 Health (mental & physical), dental, & HSA coverage across North America.\n🐮 Remote work environment - work from home or from one of our hubs in Halifax and St. John’s.\n🐮 Flexible hours - night owl or early riser? No problem.\n🐮 Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.\n🐮 Quarterly culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting. \n\n\nABOUT OUR CULTURE\n🥛 We’ll drop everything to ensure our customers feel supported.\n🥛 Transparency is ingrained in everything we do.\n🥛 Respect is paramount.\n🥛 We win and lose as a herd - lessons learned are equally as important as the wins.\n🥛 We’re all in this together - our company wide thirst for knowledge is unquenchable.\n🥛 Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.\n🥛 Did we mention we love puns?!\n\n\nHOW TO APPLY \nTo apply, please submit your resume through our Careers page. Don't forget to complete our Get To Know The Candidate form; we love hearing what your favourite dairy products are!\n\n\nWe always conduct remote interviews to ensure accessibility. This role offers flexibility based on your location and work preferences, and we'll collaborate closely with you because we recognize that each individual has unique circumstances.\n\n\nDon't meet every single requirement? Studies have shown that women and individuals from diverse backgrounds may hesitate to apply for positions unless they meet nearly every qualification. At Milk Moovement, we are deeply committed to enhancing our approach to creating a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply anyway. You may well be the right candidate for this role or others!\n\n\nMilk Moovement is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Milk Moovement is committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require an accommodation, please notify your Recruiter. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel and Junior jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role:\n\n\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n\n\nThis role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent. \n\n\n\nKey Responsibilities: \n* Receive and respond to escalated Customer cases regarding technical and functional questions or issues\n* Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution\n* Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation\n* Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team\n* Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements\n* Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n\n\n\nQualifications: \n* Preferred experience:\n* Strong problem-solving, decision-making, and critical-thinking skills\n* You are familiar with working in remote or hybrid environments\n* Previous experience in a client-facing technical role for a SaaS or telecom business\n* Ability to convey complex ideas in layman's terms\n* Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented\n* Committed, ambitious, team player, and outcome oriented\n* Soft skills:\n* Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)\n* Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment\n* Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment\n* Willingness to consistently improve and try different approaches and perspectives\n* Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint\n* Aptitude to learn and support new products and features\n* Motivation to learn by yourself and seek knowledge\n* Hard skills:\n* Basic understanding of telephony routing, including IVR, ACD, DTMF\n* Foundational understanding of the OSI model\n* Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA\n* Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)\n* VoIP QoS, WAN & LAN\n* Soft Switch & SIP providers\n* WebRTC applications\n* IP protocols\n\n\n\n\n\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$102,500 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nJob Title: Business Analyst\n\nDepartment: Technology\n\nAbout the Role: \n\nWe are looking for an experienced Business Analyst to join the Payments Data Integration team. You will work on the technical implementation of data integrations with Unite Us Payments customers, including presenting and working with the customer technical teams, generating test EDI files and troubleshooting technical issues that arise during the testing and go-live processes. As the Unite Us Payments product scales, you will take part in designing, implementing and testing solutions that will allow us to more easily support numerous integrations at a single time. As a Business Analyst, it will be necessary to focus on supporting the product operations and go-live processes in their current iteration while simultaneously thinking about how to improve those in the future.\n\nWhat You'll Do:\n\n\n* Guide payments customers through the claims integration process, including scoping and defining 837 file layouts\n\n* Lead claims file exchange efforts to ensure seamless integration and data transfer\n\n* Provide expertise to support customers in adjusting claims adjudication processes, with a focus on social care claims\n\n* Assist customers in aligning claims processes with Medicaid 1115 waiver requirements\n\n* Identify opportunities for scaling and efficiencies within the claims testing & integration processes\n\n* Become an expert on the payments product, especially when it comes to data integration with payments customers\n\n* Bring forth ideas that embrace emerging technology and innovations\n\n* Manage technical support or implementation projects that can be ambiguous in nature with guidance from management\n\n\n\n\nYou’re a great fit for this role if:\n\n\n* Experience in a technical integration role handling complex technical issues related to data integrations & SAAS platforms\n\n* Comfort with presenting in front of customers specifically related to product testing & go-live activities\n\n* Experience in analyzing, defining and documenting business processes and rules\n\n* Strong written and verbal communication skills; you are an expert at breaking down complicated topics and explaining and documenting them in simple terms people, including internal stakeholders, customers and vendors, can understand \n\n* Critical thinker with strong organizational and time management skills; you quickly get to the root of problems and can effortlessly multi-task \n\n* Previous experience implementing and supporting data and software products preferred \n\n* Experience with the following is a plus:\n\n\n\n* AWS tools\n\n* sFTP applications\n\n* X12 EDI Transaction files such as 837, 835, 277, 270, 271\n\n\n\n\n\n\nOur Mission:\n\nUnite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.\n\nEnvironmental Job Requirements and Working Conditions:\n\n\n* This position is remote, U.S.-based\n\n* The target pay range for this role is: $70,000 - $80,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.\n\n* All team members will be required to pass a background check which includes criminal, employment, and education verification \n\n\n\n\nBenefits provided by Unite Us:\n\nMedical, Dental, and Vision\n\nWe offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.\n\nWellness\n\nMental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.\n\nFlexible Time Off\n\nTake what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.\n\nPaid Parental Leave\n\nAdoptive parents are included.\n\nEmployee Resource Groups\n\nChoose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.\n\nSpending Accounts\n\nWe offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.\n\n401(k) + Employer Match\n\nEnjoy matching, immediate vesting and financial wellness resources\n\nAdditional Benefits\n\nLife and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents\n\nDisability Coverage\n\nAccident Insurance\n\nPet Insurance\n\nAs part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.\n\nUnite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing and Education jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Customer Support Specialist French Speaking based Portugal
\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis position requires permanent location and legal residency in Portugal. \n\n\n\nYour role at Aircall : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nWhat you need to succeed in this role : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$140,000 — $160,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDescription\n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\n \nWho you are\n\nAs a Senior Machine Learning Engineer at Reserv, you will define our technological trajectory and drive growth for years to come. You will play a crucial role in our data science team, collaborating directly with customers to develop AI and machine learning solutions that address critical operational inefficiencies. This position is ideal for a data scientist with a solid foundation in software engineering, predictive modeling, and an innovative mindset ready to shape the future of our technology.\n \nWhat we need\n\n\n* Develop and integrate AI models and machine learning solutions using our tech stack: Python, AWS (including Bedrock, SageMaker), Docker, Postgres, and Ruby on Rails.\n\n* Collaborate with product management and operations to identify and prioritize machine learning opportunities.\n\n* Design, test, and deploy scalable machine learning architectures that facilitate rapid iteration, secure deployment, and user-friendly access.\n\n* Guide the creation and implementation of both heuristic and complex machine learning models, adhering to the principle of "Occam’s Razor."\n\n* Mentor junior data scientists and support developers at customer companies.\n\n* Continuously deploy code from day one, influencing and enhancing our engineering culture.\n\n* Communicate technical ideas and specifications clearly and precisely.\n\n* Engage with cross-functional teams including product ops, design, and sales as our product and engineering teams expand.\n\n\n\n\n\n\nRequirements\n\n\n\n* 8+ years of experience as a data scientist with a robust portfolio demonstrating high-quality product delivery.\n\n* Experience in running end-to-end experiments, including setting up datasets, developing controls, conducting hypothesis tests, running ablation studies, and rigorously evaluating outcomes.\n\n* Expertise in Python and libraries such as Pandas, LangChain, NumPy, Scikit-Learn, TensorFlow, and/or PyTorch.\n\n* Strong software engineering foundation with a commitment to delivering high-quality, maintainable, and well-tested code\n\n* Proven ability to stay updated with state-of-the-art techniques through continuous research and application.\n\n* Strong ability to prioritize customer requirements and adapt quickly to evolving project scopes.\n\n* Passionate about creating intuitive technology solutions and a continuous desire to learn and take on new challenges.\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Unlimited vacation time with minimum time-off – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Ruby, Senior, Sales and Engineer jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDeep 6 AI is a fast-growing tech startup headquartered in Los Angeles, California looking for talented, dynamic team members who want to help shape our groundbreaking artificial intelligence platform. \n \nWe are transforming and accelerating clinical trials, to help get life-saving treatments to patients faster and accelerate innovation in healthcare. To that end, we build a cutting-edge software suite that connects all clinical research stakeholders, from research teams to treating physicians, patients, and study sponsors on a real-time, real-world data SaaS platform, powered by AI.\n\n\nWhat We're Looking For\n\n\n Reporting to the Head of Clinical Programs, the Life Science (LS) Delivery Lead is an essential part of the Client Delivery Team. The role will be responsible for ensuring that LS clients get the most out of our partnerships through the successful delivery of Deep 6’s services. \n \nThe LS Delivery Lead is responsible forexecuting on multiple client projects, maintaining a thorough knowledge of our product and services, developing and executing strategic plans, identifying new opportunities, growing accounts, and managing and delivering on client expectations.It is expected that the LS Delivery Lead possesses strong communication, organization, customer service, and account management skills.The LS Delivery Lead should also bring a solid understanding of clinical research operations and the technical skills to implement Deep 6’s product and service solutions to support industry sponsored clinical trials. Although a clinical degree is not required, the LS Delivery Lead should have a basic understanding of medical language, concepts, and clinical research processes and be comfortable talking with physicians and nurses about their research. \n \n\n\n\nWhat You'll Do \n* Coordinate technical aspects of LS project delivery. \n* Understand our customers’ objectives and current pain points and develop a plan for solving them with Deep 6 products and services. \n* Execute customer contracts ensuring that all deliverables are achieved \n* Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion. \n* Become a credible advisor to our customers. \n* Analyze problems or issues, research solutions, and communicate the best options to end-users. \n* Create and deliver structured, repeatable account business reviews that clearly communicate value realized from Deep 6. \n* Obtain a positive reference from every customer. \n\n\n\n* Work with Sales to understand contract terms, key relationships, and deliverables ensuring that all projects have the best chance for success. \n* Work closely with the Healthcare delivery team to launch studies at ecosystem sitesand monitor progress. \n* Understand and provide feedback on the product roadmap as it pertains to the needs of LS customers. \n* Collaborate with Sales to prepare collateral and presentations for customer opportunities. \n* Collect qualitative and quantitative, ROI-based case studies. \n\n\n\n* Contribute to playbooks for delivering, evaluating, and communicating value to clients. \n\n\n* Define best practices for technical delivery ofLS projects. \n* Contribute to internal infrastructure to improve delivery functions. \n\n\n\nAbout You\n* Must have a minimum of 5 years’ experience planning and executing clinical trials. Experience with study sponsors or CROs is a plus. \n* Must have experience as the main point of contact in a complex, technical, client-facing role. \n* Must have experience overseeing projects that require cross-team collaboration. \n* Must have strong business judgement and a sense for how to quantify value to clients. \n* Must have excellent communication skills, including the ability to present complex information clearly and concisely. \n* Able to work in a fast-paced startup environment, helping to create new processes and structures. \n* Self-motivated, dependable, flexible, and autonomous with ability to prioritize. \n* Ability to travel up to 25%. \n* Educational requirement: Bachelor’s degree in a medical or scientific area. Advanced degree preferred. \n\n\n\n\n\n\n$120,000 - $130,000 a year\n\nOur Culture \nWe are a very collaborative group that is inclusive, fun, and hard-working. We appreciate the value in diverse backgrounds and experiences so that we can create the best product through different perspectives and ideas. Deep 6 AI welcomes remote work and has fully-remote teams throughout the country; we strive to create an environment where you can do your best work in the environment and location that is best suited for each individual. As a member of our team, you can expect to work with intelligent, curious, and motivated peers who value and respect your perspectives. Deep 6 AI is headquartered in Los Angeles and has employees nationwide.\n \nBenefits \nIn addition to competitive salary and a unique opportunity to thrive at a growing company, Deep 6 AI offers various formal benefits as well as a generous PTO plan which includes sick and vacation days, and as well as employer-paid medical, dental, vision, life insurance and long-term disability coverage. A 401k plan is available, too. \n \n \nThe above statements describe the general nature and level of work being performed in this job function. They're not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Deep 6.\n \nAt Deep 6, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Deep 6 is an equal opportunity employer.\n \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$67,500 — $112,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Pasadena, CA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nHow you’ll spend your time: \n\n\n* Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract\n\n* Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes\n\n* Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions\n\n* Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud\n\n* Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)\n\n* Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews\n\n* Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications\n\n* Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership\n\n* Respond to and support power users and customers within the stated SLA\n\n\n\n\nWe get excited about you if you have: \n\n\n* 5+ Years Experience in GRC or Risk Advisory\n\n* Expertise and Power User certification in LogicGate’s Risk Cloud platform; Ability to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders\n\n* Interest in supporting sales and commercial business development efforts\n\n* Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001\n\n* Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back\n\n* Great people skills – ability to quickly understand your audience and tailor the right message to them\n\n* Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical\n\n* A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help\n\n\n\n\nThe anticipated base salary range for the role is $112,000 - $122,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.\n\nTotal Rewards \n\nOur Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development Program.\n\nOur Culture\n\nDEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. \n\nLogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.\n\nLearn more about our culture here. \n\nExcited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:\n\n\n* GRC stands for Governance, Risk, and Compliance\n\n* GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. \n\n* The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.\n\n\n\n\nAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. \n\nLogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n
$50,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCompany Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n\n\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n\n\n\n\nCustomer Success at Swiftly \nThe Scaled Customer Success Manager role is part of the Customer Success organization at Swiftly and engages with our SMB customers to understand their core challenges and act as a partner in creating the solution. The Customer Success team has two north star objectives: retain our customers’ business and grow opportunities within the customer base. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. Lastly, while we love to win, we know that the best means to that end on a broad scale is to support our colleagues and win as a team. The Customer Success team is guided by Swiftly values – team, communication, feedback, growth, diversity, impact – and often combines several values to solve problems and deliver value to our customers. \n\n\n\nResponsibilities\n* Manage a large portfolio of Swiftly SMB Transit customers in North America, leveraging tech-touch to effectively engage them, driving up retention rates and potential growth opportunities.\n* Inform and influence our overall SMB growth strategy.\n* Work with Sales team partners to expand our customer base through tailored Swiftly consultations, demos and standard processes on Swiftly product capabilities.\n* Assist the Sales Team by providing industry connections, insights, and general support.\n* Design and run at-scale outreach campaigns to key Swiftly users to assist with Swiftly adoption.\n* Work cross-functionally with product team partners on customer strategies to further Swiftly’s mission.\n* Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return on investment from Swiftly.\n* Identify and engage new Swiftly users within our SMB customer base to increase monthly active users and create stickiness.\n* Proactively identify customers who aren’t maximizing their opportunities with Swiftly and reach out to create an action plan to help them achieve success.\n* Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations \n* Forecast and mitigate risk, ensuring growth, and drive customer satisfaction \n* Guide advanced product features and integrations.\n* Ensure the CRM (Salesforce) is updated frequently and reflects current customer and opportunities status and risks with up-to-date account information.\n* Develop and deliver digital Executive Business Reviews to agency leadership and executives that prove value while advancing the account strategy.\n* Manage competitive and noncompetitive procurement for renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements). \n* Work with agency decision-makers to identify budget and procurement paths. \n* Serve as a representative of Swiftly to and a thought leader within the industry, including attendance and participation at conferences, potentially participating in webinars, workshops, working groups, etc.\n\n\n\nAbout You\n* 3+ years experience at a fast-growing SaaS software company \n* You have a track record of success in your current Customer Success or Account Management role\n* Experience in managing a large volume of accounts\n* Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times \n* Strong intuition and ability to thrive with minimal direction: you can ideate and execute on a plan effectively, think strategically, and balance multiple, competing priorities \n* Excellent communication and a proven ability to work cross-functionally \n* Written and oral communication skills - You must be able to convey technical information from beginner-level users to developers when engaging with customers\n* You’re highly adaptable, easily acclimating to a rapidly changing business and industry\n* You love getting to know new people and helping them solve their business problems\n* You’re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static \n* You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them\n* You’re data-driven and have experience with tools like SFDC, ChurnZero, Zendesk, PowerBi. \n* You’re not satisfied with the status quo, and you’re driven by continuous improvement and positive customer experiences \n* A strong ability to listen to various stakeholders and synthesize relevant information \n* Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology \n\n\n\n\n\n\n**FOR U.S. CANDIDATES ONLY:**\nIn accordance with pay transparency laws: the approximate salary range for this role is $87,000 to $123,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n\n\nBenefits:\n• Competitive salary\n• Stock options for every employee\n• Medical, Dental and Vision\n• 401k with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement \n• Monthly cell/internet reimbursement\n• Monthly "Be Well" stipend \n• Flexible PTO with a required minimum\n• Flexible work environment\n• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024\n• 8 fully paid weeks of leave for child birth/adoption\n\n\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\n\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\n\nBecause we work with public agencies, we participate in E-Verify. \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$55,000 — $97,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
[Please Submit your application HERE to be considered.]\nAbout Us:\n\nWe are a leading provider of SaaS products for the professional services industry. We are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. Endorsed by all 50 state bar associations and the American Bar Association, our payment solution is trusted by attorneys nationwide. Founded in Austin, TX, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees.\nWhy Join Us:\n\n\n* Innovative Environment: Be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently.\n\n* Industry Leader: Work with the largest legal tech company in the market.\n\n* Career Growth: Opportunity to lead our team expansion in Colombia and become a future leader in the company.\n\n* Customer Impact: Create products that make a real difference for our customers.\n\n* Travel Opportunities: Chance to travel to our HQ in Austin, Texas.\n\n* Impressive Platform: Work on an incredible payments platform that processes $20 billion USD a year.\n\n\n\nYour Role:\n\nWe are looking for a Software Engineer to design and build enterprise integrations, enhancing the capabilities of our products. You will become an expert in our API platform and contribute to our full portfolio of hosted enterprise products. This role will work directly with our payments platform, which processes over $2 billion annually.\nKey Responsibilities:\n\n\n* Design new products and architectures.\n\n* Interact with customers and partners to tailor solutions.\n\n* Collaborate with the product team to improve user experience.\n\n* Guide the technical design of front-end products.\n\n* Implement new features for our Angular UI and .NET server.\n\n* Improve processes and technologies.\n\n* Conduct code reviews to maintain and improve quality.\n\n* Deploy and manage enterprise applications.\n\n* Train support and sales teams on new features.\n\n\n\nWhat We’re Looking For:\n\n\n* Strong in .NET and JavaScript or other web development frameworks.\n\n* Familiarity with Angular, React, Node, Express, HTML, CSS, JSON, XML.\n\n* Experience with integrations and using external APIs.\n\n* Knowledge of responsive design challenges.\n\n* Building, deploying, and monitoring large-scale web applications.\n\n* SQL and familiarity with databases like Postgres or MySQL.\n\n* Test-Driven Development or Behavior-Driven Development.\n\n* Debugging complex problems using development tools, logs, and IDE.\n\n* Understanding of distributed systems and software architecture.\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary and benefits.\n\n* Work with a supportive and collaborative team.\n\n* Opportunities for professional development and career growth.\n\n* Flexible work environment.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n\n\n\nJoin us and be part of a team that's making a difference in the professional services industry! Apply now and help us build solutions that empower businesses to thrive. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript, Angular, API, Senior, Sales and Engineer jobs that are similar:\n\n
$60,000 — $102,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBogotá, Bogotá, Colombia
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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