\nCompany Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n\n\nSMB Sales at Swiftly\nOur SMB Account Executive team manages deals from start to finish for prospective and current customers in the public transit industry.\nWhile we expect Account Executives to own and drive all aspects of a deal, we also believe in working as a team to achieve success. Our SMB Account Executives are supported  by BDRs,  who will partner with you to develop effective account strategies and outreach campaigns, and a dedicated Scaled CSM to deliver long-term value and growth opportunities with existing customers. Additionally, you will have the support of a dedicated cross-functional leadership team that will collaborate with you on important deals and provide valuable coaching to help you succeed.\nThe AE team at Swiftly cares deeply about the problem we’re solving. To ensure that we are making an impact throughout the sales process, we have implemented a value-driven sales methodology. You will receive training on the SPICED methodology, which is used by our GTM teams and serves as a blueprint for achieving sales targets.\n\n\nAbout the Role\nAs an SMB Account Executive, you will be responsible for leading and managing a successful territory plan. This involves thoroughly understanding the needs and challenges of our stakeholders, delivering effective platform demos, presenting compelling business cases that demonstrate measurable ROI, and ultimately convincing decision-makers that Swiftly can help achieve their desired organizational outcomes. In addition, you will guide your clients through procurement processes and manage Swiftly's internal responses to public solicitations for your territory, with the support of our internal procurement team.\n\n\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship. This role will cover the Midwest of the United States, so Central Time Zone candidates are preferred. \n\n\n\nWhat you'll do\n* Build and manage a territory strategy that creates a realistic plan towards quota achievement\n* Prospect approximately 50-60% of your own pipeline by leveraging Salesforce CRM and Outreach.io. Tasks will include daily research, cold calling, sending email campaigns and using tools such as LinkedIn. \n* Conduct thorough discovery calls where you clearly identify the pain and needs of account stakeholders\n* Demonstrate Swiftly’s ability to solve problems and deliver desired business outcomes \n* Guide government agencies to approach old problems in new ways\n* Work public sector deals from discovery to close within a typical 3-8 month sales cycle for SMB \n* Work with your opportunity contacts to identify budget and determine a procurement path\n* Attend conferences and other events to deepen your industry knowledge, meet transit leaders, generate new sales opportunities, and accelerate deals\n* Accurately identify risk within deals by using the SPICED methodology and work with your leadership, internal partners and executives to mitigate those risks \n* Forecast deals appropriately using Swiftly’s forecast methodology \n* Achieve and exceed revenue goals.\n* Contribute to the winning environment by committing to your own self-development and supporting the development of your teammates\n\n\n\nAbout you\n* Our ideal candidate will have a background in B2B/B2G SaaS sales or equivalent experience. Bachelor's degree highly preferred. \n* 2+ years of SaaS sales experience \n* Proven success in closing new logo opportunities\n* Consistent track record of hitting goals\n* Demonstrated, proven success in relationship building, stakeholder management, pipeline management, prospecting, complex procurement mechanisms, contract negotiation and closing customers\n* The ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent\n* Experience leveraging Salesforce, Outreach.io, ZoomInfo, LinkedIn and/or comparable tools \n\n\n\n\n\n\n**FOR U.S. CANDIDATES ONLY:**\nIn accordance with pay transparency laws: the approximate total (base salary + any variable comp) salary range for this role is $95,000 to $135,000 on-target earnings (OTE) yearly. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, the opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n\n\nBenefits:\n• Competitive salary\n• Stock options for every employee\n• Medical, Dental and Vision\n• 401k with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement\n• Monthly cell/internet reimbursement\n• Monthly "Be Well" stipend\n• Flexible PTO with a recommended minimum\n• Flexible work environment\n• 16 paid holidays, including holidays in months without US national holidays\n• 8 fully paid weeks of leave for child birth/adoption\n\n\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.\n\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\n\nBecause we work with public agencies, we participate in E-Verify. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce and Sales jobs that are similar:\n\n $50,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nCompany Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n\n\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n\n\n\n\nCustomer Success at Swiftly \nThe Scaled Customer Success Manager role is part of the Customer Success organization at Swiftly and engages with our SMB customers to understand their core challenges and act as a partner in creating the solution. The Customer Success team has two north star objectives: retain our customers’ business and grow opportunities within the customer base. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. Lastly, while we love to win, we know that the best means to that end on a broad scale is to support our colleagues and win as a team. The  Customer Success team is guided by Swiftly values – team, communication, feedback, growth, diversity, impact – and often combines several values to solve problems and deliver value to our customers. \n\n\n\nResponsibilities\n* Manage a large portfolio of Swiftly SMB Transit customers in North America, leveraging tech-touch to effectively engage them, driving up retention rates and potential growth opportunities.\n* Inform and influence our overall SMB growth strategy.\n* Work with Sales team partners to expand our customer base through tailored Swiftly consultations, demos and standard processes on Swiftly product capabilities.\n* Assist the Sales Team by providing industry connections, insights, and general support.\n* Design and run at-scale outreach campaigns to key Swiftly users to assist with Swiftly adoption.\n* Work cross-functionally with product team partners on customer strategies to further Swiftly’s mission.\n* Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return on investment from Swiftly.\n* Identify and engage new Swiftly users within our SMB customer base to increase monthly active users and create stickiness.\n* Proactively identify customers who aren’t maximizing their opportunities with Swiftly and reach out to create an action plan to help them achieve success.\n* Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations \n* Forecast and mitigate risk, ensuring growth, and drive customer satisfaction \n* Guide advanced product features and integrations.\n* Ensure the CRM (Salesforce) is updated frequently and reflects current customer and opportunities status and risks with up-to-date account information.\n* Develop and deliver digital Executive Business Reviews to agency leadership and executives that prove value while advancing the account strategy.\n* Manage competitive and noncompetitive procurement for renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements).  \n* Work with agency decision-makers to identify budget and procurement paths.  \n* Serve as a representative of Swiftly to and a thought leader within the industry, including attendance and participation at conferences, potentially participating in webinars, workshops, working groups, etc.\n\n\n\nAbout You\n* 3+ years experience at a fast-growing SaaS software company \n* You have a track record of success in your current Customer Success or Account Management role\n* Experience in managing a large volume of accounts\n* Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times \n* Strong intuition and ability to thrive with minimal direction: you can ideate and execute on a plan effectively, think strategically, and balance multiple, competing priorities  \n* Excellent communication and a proven ability to work cross-functionally \n* Written and oral communication skills - You must be able to convey technical information from beginner-level users to developers when engaging with customers\n* You’re highly adaptable, easily acclimating to a rapidly changing business and industry\n* You love getting to know new people and helping them solve their business problems\n* You’re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static \n* You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them\n* You’re data-driven and have experience with tools like SFDC, ChurnZero, Zendesk, PowerBi.  \n* You’re not satisfied with the status quo, and you’re driven by continuous improvement and positive customer experiences \n* A strong ability to listen to various stakeholders and synthesize relevant information \n* Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology \n\n\n\n\n\n\n**FOR U.S. CANDIDATES ONLY:**\nIn accordance with pay transparency laws: the approximate salary range for this role is $87,000 to $123,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n\n\nBenefits:\n• Competitive salary\n• Stock options for every employee\n• Medical, Dental and Vision\n• 401k with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement \n• Monthly cell/internet reimbursement\n• Monthly "Be Well" stipend \n• Flexible PTO with a required minimum\n• Flexible work environment\n• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024\n• 8 fully paid weeks of leave for child birth/adoption\n\n\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\n\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\n\nBecause we work with public agencies, we participate in E-Verify. \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $55,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

Company Description\nSwiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 8,000 transit professionals in over 100 cities across the globe use Swiftly to improve transportation for over 2 billion passenger trips per year.\n\nDesign at Swiftly\nIn the government software world, the focus has been pure function, often at the expense of usability. At Swiftly, we believe excellent products are not only powerfully functional but also smartly and beautifully designed. Swiftly lovingly crafts products using consumer software sensibilities to make user experiences that flow and features that are engaging, easy-to-use, and targeted toward solving customer problems. We’re seeking a detail-obsessed, big-picture-enthralled Senior Product Designer to lead the charge in identifying, sketching, prototyping, and shipping elegant solutions for the transit data problems that we aim to solve.\n\nWhat you’ll do\nAs a Senior Product Designer, you will work on a cross-functional product team to develop delightful software for transit agency staff. Your team will focus primarily on bringing real-time data to life to inform and connect day-to-day operations. You will have a hand in each stage of product development, taking projects from user research, to sketches, to high-fidelity designs. You will also help build a strong design foundation, including contributing to the Swiftly design system and research repository. Your work will have a direct impact on how transit agencies deliver service to their communities.\n\nSwiftly's office is located in San Francisco, CA. We are open to candidates based across the US or Ontario, Canada for this role. We are not able to provide visa sponsorship at this time. #LI-Remote\n\n\nBeyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. You’re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions.  \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nBenefits:\n- Competitive salary\n- Stock options for every employee\n- Medical, Dental and Vision\n- 401k with Employer Match\n- Flexible Spending Account (FSA)\n- Home office setup reimbursement \n- Monthly cell/internet reimbursement\n- Monthly Education Reimbursement\n- Flexible PTO with a required minimum\n- Flexible work environment\n- 17 paid holidays - including 4 holidays in months without US national holidays in 2022\n- 8 fully paid weeks of leave for child birth/adoption\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\nCOVID-19 Vaccination Policy\nAs a tight-knit company where we have the utmost concern and care for our team members, Swiftly has adopted a mandatory COVID vaccination policy.\n\nThis policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.\n\nWe will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Swiftly will be required to share a copy of their vaccination certification or present documentation to request an exemption.\n\nIn compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide Swiftly People Ops with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\nBecause we work with public agencies, we participate in E-Verify. \n\nInterested?\nDon’t just hit the apply button. We want to hear more about you. Tell us:\n- Why are you passionate about mobility?\n- What interests you about Swiftly? \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Senior and Medical jobs that are similar:\n\n $80,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

Company Description\nSwiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 5,500 transit professionals in over 80 cities across the globe use Swiftly to improve transportation for over 1.5 billion passenger trips per year.\n\nThe Technical Support Representative (part of the Customer Success Team) at Swiftly works to ensure customers are happy and find immense value in the tools that Swiftly provides. Technical Support partners heavily with the Customer Success Manager and others on the team to ensure that our data systems are working as smoothly and reliably as possible as this is an essential part of what allows our customers to create a great transit service for their passengers. \nTechnical Support is on the front line and, generally, one of the first points of contact for customers that have questions or are encountering issues. When problems arise, we ensure that individual customers are listened to and that their issues are cared for. We apply a keen analytical eye to spot trends and communicate problems in proactive ways with the product team. \nWe are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems. \n\nAbout the Technical Support Role\nSwiftly now has contracts with over 80 Transit agencies, meaning we get many questions, comments, and other inquiries every day. As a Technical Support Rep, you will be our first line of defense to respond to customer inquiries. \n\nBeyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. You’re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions.  \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nInterested?\nDon’t just hit the apply button. We want to hear more about you. Tell us:\n- Why are you passionate about mobility?\n- What interests you about Swiftly?\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\nBecause we work with public agencies, we participate in E-Verify. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Customer Support jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n