\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \n\n\nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis role is a remote position from France\n\n\n\nKey responsibilities : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nQualifications : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & German & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $47,500 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAs a Senior Security Engineer, you will be responsible for fostering and maintaining a good security posture on our infrastructure, application and processes to help other teams deliver customer value on top of Voice. Security testing best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using modern tools (Rails, TS, Terraform, ...) on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce,…).\n\n\n\nKey Responsibilities:\n* Embed security early in the software development lifecycle by collaborating closely with engineering teams to integrate secure coding practices, automated security testing, and threat modeling.\n* Develop and implement security guardrails, ensuring developers and infrastructure teams can self-serve secure frameworks and best practices.\n* In charge of security reviews for new features, services, and infrastructure changes, proactively identifying and mitigating risks before deployment.\n* Design and implement AI-driven security solutions, leveraging machine learning for anomaly detection, threat intelligence, and automated response.\n* Develop automation to streamline vulnerability management, compliance reporting, and security operations.\n* Build and maintain security-as-code templates, playbooks, and CI/CD-integrated security controls, enabling developers to securely deploy software without friction.\n* Provide internal tooling and training that empowers teams to manage security risks without needing constant security team intervention.\n* Advocate for a DevSecOps culture by mentoring teams and driving security awareness across the engineering organization.\n* Harden Aircall’s SaaS infrastructure by designing scalable, cloud-native security solutions (AWS, Kubernetes, Terraform, etc.).\n* Strengthen API security and application security by enforcing best practices for authentication, authorization, and secure data handling.\n* Monitor and improve security observability, ensuring visibility across all environments through logs, alerts, and automated threat detection.\n* Own and improve incident detection and response capabilities, ensuring rapid containment and resolution of security threats.\n\n\n\n\nQualifications:\n* You have at least 5+ years of experience in Security involving Public Clouds ( preferably AWS) \n* Strong development background with experience in secure coding practices\n* Experience with automation & AI-driven security – ML-based threat detection, and security automation tools\n* Hands-on expertise in DevSecOps – integrating security tools into DevOps workflows (SAST, DAST, IaC scanning, runtime protection).\n* Shift-left & enablement-focused: Passion for making security a frictionless part of engineering workflows rather than a blocker.\n* Self-service mindset: Believes in building security guardrails and automation so developers can self-serve security solutions.\n* Problem-solver & automation-first thinker: Constantly looks for ways to remove manual work through scripting, AI, or process improvements.\n* Strong collaboration & communication skills: Able to partner with developers, SREs, and product teams to drive security adoption.\n* Security evangelist: Proactively educates teams on security risks and best practices through training, workshops, and internal documentation.\n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Senior and Engineer jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nWe are looking for an engaged and passionateSenior Software Engineer to join our growing Communication Platform department and be part of the Number Management team. \n\n\nYou will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.\n\n\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. \n\n\nUsing Typescript and Ruby back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.\n\n\n\nKey Responsibilities:\n* Participate in requirements analysis to help with providing the right technical and business solutions for our customers\n* Have key responsibilities within the design, architecture, and end-to-end delivery of key modules\n* Write clean scalable code and test and deploy applications and systems\n* Review, update, refactor, and debug code\n* Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients\n* Involvement in product and platform performance optimization and live site monitoring\n* Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability\n* Mentor team members\n\n\n\n\nTeam Environment:\n* Join a small, collaborative team with a mindset that values autonomy and proactivity while ensuring you are never alone.\n* The team is spread between France, Spain, India and Portugal, promoting a diverse and inclusive work culture.\n* Sharing and collaboration are key within the team, encouraging open communication and teamwork to achieve the best outcomes.\n\n\n\nRequirements:\n* You have at least 5+ years of experience in backend development with preferably a typed language (Typescript/Node.js, Java, C#) with a focus on delivering for scalability, availability, security and performance\n* You have at least 2+ years of experience working on frontend applications, preferably with React, but experience with Angular is also valued.\n* You have experience with serverless architectures, microservices or distributed systems.\n* You have worked extensively with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon\n* You can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers\n* Security is at the forefront of your mind in everything that you do\n\n\n\n\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Angular, Senior, Junior, Engineer and Backend jobs that are similar:\n\n $67,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAs a Senior Security Engineer, you will be responsible for fostering and maintaining a good security posture on our infrastructure, application and processes to help other teams deliver customer value on top of Voice. Security testing best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using modern tools (Rails, TS, Terraform, ...) on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce,…).\n\n\n\nKey Responsibilities:\n* Embed security early in the software development lifecycle by collaborating closely with engineering teams to integrate secure coding practices, automated security testing, and threat modeling.\n* Develop and implement security guardrails, ensuring developers and infrastructure teams can self-serve secure frameworks and best practices.\n* In charge of security reviews for new features, services, and infrastructure changes, proactively identifying and mitigating risks before deployment.\n* Design and implement AI-driven security solutions, leveraging machine learning for anomaly detection, threat intelligence, and automated response.\n* Develop automation to streamline vulnerability management, compliance reporting, and security operations.\n* Build and maintain security-as-code templates, playbooks, and CI/CD-integrated security controls, enabling developers to securely deploy software without friction.\n* Provide internal tooling and training that empowers teams to manage security risks without needing constant security team intervention.\n* Advocate for a DevSecOps culture by mentoring teams and driving security awareness across the engineering organization.\n* Harden Aircall’s SaaS infrastructure by designing scalable, cloud-native security solutions (AWS, Kubernetes, Terraform, etc.).\n* Strengthen API security and application security by enforcing best practices for authentication, authorization, and secure data handling.\n* Monitor and improve security observability, ensuring visibility across all environments through logs, alerts, and automated threat detection.\n* Own and improve incident detection and response capabilities, ensuring rapid containment and resolution of security threats.\n\n\n\n\nQualifications:\n* You have at least 5+ years of experience in Security involving Public Clouds ( preferably AWS) \n* Strong development background with experience in secure coding practices\n* Experience with automation & AI-driven security – ML-based threat detection, and security automation tools\n* Hands-on expertise in DevSecOps – integrating security tools into DevOps workflows (SAST, DAST, IaC scanning, runtime protection).\n* Shift-left & enablement-focused: Passion for making security a frictionless part of engineering workflows rather than a blocker.\n* Self-service mindset: Believes in building security guardrails and automation so developers can self-serve security solutions.\n* Problem-solver & automation-first thinker: Constantly looks for ways to remove manual work through scripting, AI, or process improvements.\n* Strong collaboration & communication skills: Able to partner with developers, SREs, and product teams to drive security adoption.\n* Security evangelist: Proactively educates teams on security risks and best practices through training, workshops, and internal documentation.\n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Senior and Engineer jobs that are similar:\n\n $65,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role:\n\n\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n\n\nThis role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent. \n\n\n\nKey Responsibilities: \n* Receive and respond to escalated Customer cases regarding technical and functional questions or issues\n* Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution\n* Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation\n* Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team\n* Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements\n* Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n\n\n\nQualifications: \n* Preferred experience:\n* Strong problem-solving, decision-making, and critical-thinking skills\n* You are familiar with working in remote or hybrid environments\n* Previous experience in a client-facing technical role for a SaaS or telecom business\n* Ability to convey complex ideas in layman's terms\n* Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented\n* Committed, ambitious, team player, and outcome oriented\n* Soft skills:\n* Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)\n* Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment\n* Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment\n* Willingness to consistently improve and try different approaches and perspectives\n* Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint\n* Aptitude to learn and support new products and features\n* Motivation to learn by yourself and seek knowledge\n* Hard skills:\n* Basic understanding of telephony routing, including IVR, ACD, DTMF\n* Foundational understanding of the OSI model\n* Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA\n* Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)\n* VoIP QoS, WAN & LAN\n* Soft Switch & SIP providers\n* WebRTC applications\n* IP protocols\n\n\n\n\n\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $102,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis position requires permanent location and legal residency in Portugal. \n\n\n\nYour role at Aircall : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nWhat you need to succeed in this role : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $140,000 — $160,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nWe are looking for engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our Core Platform team.\nAs a Senior Backend Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job. \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using Ruby and Typescripts back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n\n\n\nYour mission @ Aircall:\n* Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients\n* Write clean scalable code using Ruby and Typescript / Node.js, test and deploy applications and systems\n* Have key responsibilities within the requirements analysis, solution design, architecture, and end-to-end delivery of key modules in order to provide business solutions\n* Involvement in product and platform performance optimization and live site monitoringMentor junior team members\n\n\n\nA little about you:\n* You have at least 5+ years of experience in back-end development, using Ruby / Ruby On Rails, with a focus on delivering for security, scalability, availability, and performance.\n* Experience with Typescript/Node.js is a plus\n* You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).\n* You are rigorous with code quality and other engineering best practices (testability, maintainability), and are accustomed to using systems such as Jira, Confluence, GitLab, GitHub, etc.\n* Clean Code, Clean Architecture, Test Driven Development, Behaviour Driven Development and Continuous Integration/Deployment are the way you design, develop and release software.\n* You possess effective and proactive communication skills, and can collaborate with different profiles and roles\n* A proven experience with Domain Driven Design would be a plus\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Typescript, Ruby, Senior, Junior, Engineer and Backend jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

Aircall is a place where voices are valued.\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\nAs a Team Leader, you will be heading the existing team of engineers designing, developing, deploying and operating features that, first and foremost, add customer value to Analytics. The remit includes the full stack from data ingestion to visualisation with data pipelines, dashboards, orchestration and a fair bit of team spirit.\n\nQuality, excellence, autonomy and agility motivate us and you should feel the same. We rely on a variety of AWS technologies, appropriate for each requirement, but these are just means to an end. \n\nPlanted in the wider Engineering team, sharing best practices, evangelisation, and mentoring will also be part of your day-to-day job. \n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\nWhy join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, Sales, Digital Nomad, Mobile, Senior, Analyst, Engineer, Education, Microsoft, Legal, Travel, SEO, Junior, Medical and Video jobs that are similar:\n\n $70,000 — $117,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

Aircall is a place where voices are valued.\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\nWith over 1.3M calls per day, we focus on user experience, collaboration and integration with other software.\n\nWe are looking for engaged and passionate Front End Software Engineers to join our growing Engineering Team.\n\n***This position is open to candidates willing to work in Paris, Madrid, London, Tel Aviv or remotely (European timezone)***\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\nWhy join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Engineer, Senior, Marketing, Apache, Backend, Travel, Jira, Excel, Software, Cloud, Golang, Analyst, Full Stack, SaaS, Ecommerce, Accounting, Legal, Education, Video, Developer, Digital Nomad, Junior, Python, Payroll, Salesforce, Admin, Finance and Microsoft jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA

Aircall is on a mission to revolutionize the business phone industry! \n\nWe exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution that integrates seamlessly with popular CRM, productivity and helpdesk tools that workplaces are already using. \n\nWe have raised more than $100 Million since 2015, and we care about our growing base of 8000+ customers. \n\nBehind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and many remote locations. \n\nAs a Lead QA you will play a central role in the quality assurance of our applications and IT systems. \n\nAs part of our Production team you will work closely with colleagues from all squads, including: Developers, Engineering managers, Product managers and QA engineers. \n\nYou must possess excellent interpersonal and communication skills as you will be leading testing projects and managing a team of QA engineers across multiple scopes.\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\nWe value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. \n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\nWhy join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 35+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Quality Assurance, Ruby, Senior, Junior, Engineer, Backend, iOS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Aircall is on a mission to redefine the business phone.\n\nWe are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.\n\nBut behind our product are the people driving it. Ambition, Community, Teamwork and Transparency –– these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.\n\nSo if you’re a person that loves a good challenge, enjoys solving meaningful problems, and wants to be a part of a fast-growing startup — then you just might be who we’re looking for!\n \nWhat you will do?\n\nAs a Senior Technical Support Engineer, you will: \n\n- Handle technical and functional questions escalated by the Customer Relations Team\n\n- Analyse, Reproduce and Report all the incidents reported by customers\n\n- Test fixes deployed by developers with the QA Team\n\n- Create and maintain internal documentation for recurrent issues\n\n- Train the Customer Care Team about technical issues\n\n- Work back and forth with the L1 team to train them on some specific problematics, and learn how the issues are escalated to the L2 team\n\n- Work closely with QA Engineers to identify and mitigate risks in potential features, provide best practices to Customer Care Team\n\n- Escalate feedback to Product & Tech teams in order to help improving our product\n\n\n\nWhat we are looking for\n\nAbout Aircall:\nWe believe that everyone’s voice is unique and valuable. That’s why we strive to empower the voice of both our employees and our customers. Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. \n\nWe believe that when we’re fully present at work we are more engaged, more confident, and more excited to achieve great things together. Which is why we give everyone the freedom, tools, and environment to do their best work. Including: \n\nSunny offices in the center of Paris\nCompetitive pay and benefits package\nImmersion in the Parisian startup ecosystem, and an opportunity to work with some of the most exciting startups\nPing-pong tables, games, music studio, food/drinks, and regular team parties\nYearly team offsite to exotic locations bringing together our Paris and NYC team\n\nAircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Senior, Junior, Engineer, Backend, iOS, Customer Support and Music jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n