\nDescription\n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\n \nWho you are\n\nAs a Senior Machine Learning Engineer at Reserv, you will define our technological trajectory and drive growth for years to come. You will play a crucial role in our data science team, collaborating directly with customers to develop AI and machine learning solutions that address critical operational inefficiencies. This position is ideal for a data scientist with a solid foundation in software engineering, predictive modeling, and an innovative mindset ready to shape the future of our technology.\n \nWhat we need\n\n\n* Develop and integrate AI models and machine learning solutions using our tech stack: Python, AWS (including Bedrock, SageMaker), Docker, Postgres, and Ruby on Rails.\n\n* Collaborate with product management and operations to identify and prioritize machine learning opportunities.\n\n* Design, test, and deploy scalable machine learning architectures that facilitate rapid iteration, secure deployment, and user-friendly access.\n\n* Guide the creation and implementation of both heuristic and complex machine learning models, adhering to the principle of "Occam’s Razor."\n\n* Mentor junior data scientists and support developers at customer companies.\n\n* Continuously deploy code from day one, influencing and enhancing our engineering culture.\n\n* Communicate technical ideas and specifications clearly and precisely.\n\n* Engage with cross-functional teams including product ops, design, and sales as our product and engineering teams expand.\n\n\n\n\n\n\nRequirements\n\n\n\n* 8+ years of experience as a data scientist with a robust portfolio demonstrating high-quality product delivery.\n\n* Experience in running end-to-end experiments, including setting up datasets, developing controls, conducting hypothesis tests, running ablation studies, and rigorously evaluating outcomes.\n\n* Expertise in Python and libraries such as Pandas, LangChain, NumPy, Scikit-Learn, TensorFlow, and/or PyTorch.\n\n* Strong software engineering foundation with a commitment to delivering high-quality, maintainable, and well-tested code\n\n* Proven ability to stay updated with state-of-the-art techniques through continuous research and application.\n\n* Strong ability to prioritize customer requirements and adapt quickly to evolving project scopes.\n\n* Passionate about creating intuitive technology solutions and a continuous desire to learn and take on new challenges.\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Unlimited vacation time with minimum time-off – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Ruby, Senior, Sales and Engineer jobs that are similar:\n\n $70,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

\nDescription\n\n\nReserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by insurtech veterans with deep experience in SaaS and digital claims – and venture-backed by Bain Capital and Altai Ventures – Reserv began operations in May 2022 and has rapidly expanded.\n\n \n\nAbout the role\n\nAs a Recruiter at Reserv, you will play a pivotal role in our organization's recruiting function. Your responsibilities will encompass various recruiting activities, from sourcing to managing external recruiting agencies to creating a source of truth in our ATS. We are seeking a highly motivated and experienced Recruiter to join our team. The ideal candidate should possess strong relationship management and communication skills.\n\n \n\nWhat we need\n\n• Source and recruit high-quality candidates for insurance adjuster roles.\n\n• Establish and maintain strong relationships with hiring managers, recruiting agencies, and candidates.\n\n• Develop and execute recruitment strategies and tactics to source and attract top talent.\n\n• Conduct phone/video interviews to assess candidates' skills, experience, and fit for the role.\n\n• Work with hiring managers and recruiting agencies to review resumes, provide feedback, and coordinate candidate interviews and feedback.\n\n• Ensure efficient and fast scheduling, facilitate communication among all parties, and ensure hiring is within budget.\n\n• Manage the applicant tracking system to ensure it is the single source of truth for tracking.\n\n• Create reports on the recruiting process to provide clear insight into the hiring pipeline and actionable insights to improve the pipeline.\n\n• Design and iterate on recruiting strategies to balance different objectives ranging from speed to preserving interviewer bandwidth to different specific requirements for different recommendations.\n\n• Stay updated with industry trends, recruitment and talent acquisition best practices.\n\n\n\nRequirements\n\n\nWho you are\n\n•  2+ years of experience as a full life-cycle recruiter recruiting for insurance adjuster roles with knowledge of specialized adjuster roles.\n\n• Bachelor's degree or equivalent work experience.\n\n• Proven track record of building and maintaining strong relationships with hiring managers and candidates.\n\n• Excellent communication and interpersonal skills.\n\n• Strong sourcing and recruitment skills, with experience using various sourcing techniques.\n\n• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.\n\n• Knowledge of recruitment metrics and reporting.\n\n• Proficiency with applicant tracking systems (we use GreenHouse).\n\n• Proficiency with tech tools: Apple Computer, Google Suite, and Slack.\n\n• Ready to hit the ground running!\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work-life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* You may want an Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!\n\n\n\n\n \n\nAt Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Recruiter jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

\n\nDescription \n\nAbout Reserv \n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. \n\nWe have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.  \n\n \n\nAbout the role \n\nWe are seeking a detail-oriented Personal Injury Protection Resolution Specialist to join our team. The PIP Resolution Specialist will be responsible for investigating and evaluating PIP / MP claims and coverage. The ideal candidate will have strong analytical skills, excellent communication abilities, and a commitment to providing exceptional customer service. Your role will also be responsible for handling an inventory of PIP claims and delivering service to all constituents of the claim. \n\nThe ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.  \n\nWho you are \n\n\n* Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. \n\n* Passionate claim professional who cares about the customer and their experience. \n\n* Empathetic. You exercise empathy and patience towards everyone you interact with.  \n\n* Sense of urgency - at all times. That does not mean working at all hours. \n\n* Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.  \n\n* Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.  \n\n* Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.  \n\n* Anti-status quo. You don’t just wish things were done differently, you action on it.  \n\n* Communicative. (we'd love to know what this means to you) \n\n* And did we mention, you have a sense of humor. Claims are hard enough as it is.  \n\n\n\n\nWhat we need \n\nWe need you to do all the things typical to the role: \n\n\n* Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests \n\n* Investigate PIP / MP claims to determine coverage, extent of injury and evaluate medical billing for necessity and relatedness to the claim.\n\n* Gather relevant documentation, interview involved parties, explain policy, coverage, and appropriate course of action and resolve related medical expenses. \n\n* Assess the validity of PIP claims based on collected evidence, medical records, and applicable laws. Determine the appropriate settlement amount if appropriate, ongoing plan for resolution and recommend further action if necessary.  \n\n* Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim \n\n* Ensure compliance with specific state regulations, policy provisions, and standard operating procedures \n\n* Maintain regular communication with claimants, policyholders, attorneys, medical providers, and other relevant parties to provide updates on claim status, request additional information, and facilitate the claims process within approved payment authority \n\n* Prepare thorough and accurate claim reports, including detailed summaries of investigation findings, evaluation of damages, and rationale for claim decisions. \n\n* Provide input for continuous development of claims guidelines, best practices, and process improvements \n\n* Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim \n\n* Engage in learning opportunities to build knowledge of commercial lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications \n\n\n\n\nRequirements \n\n\n* Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) \n\n* Minimum of 3 years of experience on point and concentrated in Personal Injury Protection, ideally experience with: \n\n\n\n\n\n* Handling the states of NY / NJ / MI / FL and/or KY. \n\n* Subrogation referrals \n\n* Bodily Injury and coordination of benefits between PIP and UM / UIM.\n\n* Arbitration and or formal PIP/MP litigation\n\n\n\n\n\n* Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing \n\n* Knowledge of state regulations, policy provisions, and standard operating procedures \n\n* Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures \n\n* Curious and motivated by problem solving and questioning the status quo \n\n* Desire to engage in learning opportunities and continuous professional development \n\n* Willingness to travel for client and claims needs \n\n\n\n\nBenefits \n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental \n\n* 401(k) retirement plan with employer matching \n\n* Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! \n\n* Generous family leave policy \n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun \n\n* Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! \n\n\n\n\nAdditionally, we will \n\n\n* Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account \n\n* Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster  \n\n* Work toward reducing and eliminating all the administrative work from an adjuster role \n\n* Foster a culture of empathy, transparency, and empowerment in a remote-first environment \n\n\n\n\nAt Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you! \n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Travel jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

Description\n\n \n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\nAbout the role\n\nAs Reserv’s first legal hire and in-house counsel, you will be the primary legal advisor and oversee all legal matters for the company. You will be responsible for developing and implementing legal strategies that align with our business objectives while managing legal risks and ensuring compliance with relevant laws and regulations. \n\nAs the first in-house counsel, you will build & incubate scalable operations and processes for the ways Legal interacts with business and engineering teams across Reserv. This role requires a proactive, innovative thinker with a deep understanding of startup dynamics and a strong ability to navigate complex legal landscapes.\n\nInitially, this role will report into the Vice-President of Strategy, who is also employee #2, a former securities law attorney, and reports to the CEO. When appropriate, this role will be elevated to General Counsel and report directly to the CEO.\nWho you are\n\nYou are a proactive and strategic legal leader with a passion for the dynamic world of startups. You bring a strong blend of legal and operational expertise. Your deep understanding of the startup ecosystem allows you to navigate complex legal landscapes with agility and foresight.\n\n\n* Strategic Thinker: You possess a keen ability to anticipate legal issues and proactively address them in a way that supports business objectives. Your strategic mindset helps you define the appropriate risk appetite in each interaction you have with external and internal stakeholders\n\n* Experienced Professional: With significant experience in legal roles, particularly within startup or high-growth environments, you have a track record of (1) directly handling diverse legal matters, from corporate governance to intellectual property and contract negotiation to managing outside counsel and (2) building and incubating key legal operations and processes in a scalable way – contract review, vendor management, IP review and IP rights\n\n* Problem Solver: You excel at finding practical solutions to legal challenges. Your problem-solving skills enable you to tackle complex issues with creativity and a focus on achieving positive outcomes.\n\n\n\n\nRisk optimizer: You understand how to prioritize and sort through different types of risk: knowing when to embrace risk whole-heartedly and knowing when to mitigate risk. Prioritization is your instinct. As a result, you’re adept at giving practical, thoughtful, actionable commercial advice to business teams.\n\n\n* High tempo: You know when to cycle up to a high tempo, moving fast to solve problems; you also know when it’s appropriate to cycle down to create time for rest, recuperation, and unstructured relaxation. Consequently, you thrive in a fast-paced environment because you know how to move at an objective with speed and know how to slow down to take advantage of lulls\n\n* Unwaveringly high integrity: Your commitment to integrity and ethical standards is unwavering. You handle sensitive information with discretion and uphold the highest standards of legal and professional conduct.\n\n\n\n\n\n* And did we mention, a sense of humor!\n\n\n\nWhat we need\n\nTo excel as Reserv’s first legal hire, we need a legal leader who combines deep industry knowledge with a strategic, risk optimization approach. Your expertise will be critical in supporting our growth at the complex legal intersection of insurance services and cutting edge technology. Specifically, we are looking for:\n\n\n* Specific operational activities:\n\n\n\n* Build out a scalable Legal division at Reserv, with scalable processes to review contracts, manage vendors, strategically partner with and inform Engineering on IP, as well as manage Legal assets like contracts and trademarks\n\n* Identify & understand Reserv’s risk appetite / optimization and institutionalize it with scalable processes and procedures that correspond to that level of risk\n\n* Source vendors and managing litigation counsel\n\n* Work closely with head of Compliance to develop and implement effective risk management strategies to address evolving regulatory challenges\n\n\n\n* Specific legal activities:\n\n\n\n* Hone and maintain a comprehensive understanding of market-standard provisions and legal positions in customer & vendor contracts for service-providers and SaaS companies; have a keen sense of how to manage litigation. Familiarity with M&A / deal work is a plus\n\n* Negotiate, draft, and review complex agreements, including technology partnerships, mergers & acquisitions, insurance policies, and vendor contracts. Ensure that all contracts are legally sound, protect the company’s interests, and foster beneficial business relationships\n\n* Build and iterate on legal templates for a wide range of applications, from NDAs to MSAs, from statements of work to independent contractor agreements\n\n\n\n* Build Legal division into a strategic partner to business teams, improving the overall business’ agility, strategic direction, & clarity of prioritization\n\n\n\n\nRequirements\n\n\n* 5+ years of legal experience, with mix of Big Law associate experience and in-house experience at start-ups\n\n\n\n* Recent experience as the first legal hire at a startup or second legal hire at a startup who helped build out the legal function at a startup\n\n* Prior experience in Big Law in formative early career years\n\n* Experience with insurtechs, SaaS businesses, or tech-enabled services is a plus but not necessary\n\n\n\n\n\n\n\n* Juris Doctor (JD) degree from an accredited law school.\n\n* Admission to the state bar in which you reside\n\n\n\n\nBenefits:\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance \n\n* PC or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

\nDescription\n\nAbout Reserv \nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\n\n\nWe have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.\n\nAbout the role\n\nWe are seeking a highly organised and detail-oriented Adjuster Support Specialist to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, and document review/upload.\n\nThe ideal candidate has a willingness to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements. \n\n \n\n \nWho you are \n\n\n* Highly motivated and growth-oriented\n\n* You're excited by the prospect of building a tech-driven claims org\n\n* Passionate claims support professional who cares about the customer and their experience\n\n* Empathetic. You exercise empathy and patience towards everyone you interact with\n\n* Sense of urgency - at all times. That does not mean working at all hours\n\n* Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest\n\n* Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational\n\n* Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution\n\n* Anti-status quo. You don’t just wish things were done differently, you act on it\n\n* Communicative. (we'd love to know what this means to you) \n\n* And did we mention, you have a sense of humour. Claims are hard enough as it is\n\n\n\n\n \nWhat we need \n\nWe need you to do all the things typical to the role:\n\n\n* Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information\n\n* Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need\n\n* Manage incoming (electronic) mail and upload to the correct claim\n\n* Prepare standard form letters and claim closing documents\n\n* Strong with time management and prioritization to manage multiple types of tasks and SLAs\n\n* Enjoys working with and learning new technologies to improve process and maximize efficiency\n\n\n\n\n\n\nRequirements\n\n\n\n* Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:\n\n\n* Claims support experience\n\n* Policy admin support\n\n* Compliance database management\n\n\n\n\n\n* Requires excellent verbal and written communication skills, and a strong attention to detail.\n\n* Must also have superior organisational skills and the ability to prioritize the workload.\n\n* Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package\n\n* Pension plan with employer contributions\n\n* Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!\n\n* Industry Qualifications paid by us (after a qualifying period)\n\n* Work from anywhere to facilitate your work-life balance\n\n* Laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nDescription\n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. \n \nAbout the role\n\nAs a Quality Assurance Analyst I, you will be responsible for ensuring the quality of claims processing through the implementation and management of quality assurance processes and procedures. You will analyze claims data and identify emerging patterns and gaps in existing processes to improve the overall claims process. A Reserv QA Analyst is someone who understands that the QA process isn’t meant to be punitive, but rather is an opportunity for development and process improvement. \n\nThis position requires someone who is detail-oriented, analytical, and operationally-minded to ensure that the company delivers the highest level of quality and service to its clients.\nWho you are\n\n\n* Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.\n\n* Passionate QA professional who cares about the customer and their experience.\n\n* Empathetic. You exercise empathy and patience towards everyone you interact with. \n\n* Sense of urgency - at all times. That does not mean working at all hours.\n\n* Creative. You challenge existing assumptions and find ways of leveraging technology to reimagine the QA process.\n\n* Curious. You want to know the whole story so you can make the right decisions early an be decisive when it counts.\n\n* Anti-status quo. You don’t just wish things were done differently, you action on it. \n\n* Communicative. (we'd love to know what this means to you)\n\n* And did we mention, a sense of humor. Claims are hard enough as it is.\n\n\n\nWhat we need\n\nWe need you to do all the things typical to the role:\n\n\n* Conduct audits and reviews of claims to ensure compliance with industry regulations, company policies, and procedures, verifying that payments were made correctly and in accordance with appropriate plans and policies\n\n* Analyze claims data to identify trends, patterns, and opportunities for improvement\n\n* Develop and implement quality assurance processes and procedures to improve the overall claims process\n\n* Maintain relationships our clients' audit teams, providing support when claims functions are being audited and managing action points\n\n* Create reports and analysis on claims quality, including trends, patterns, and opportunities for improvement; communicate findings to Claims stakeholders and identify opportunities to increase use of data in identifying trends\n\n* Identify and analyze potential risks and fraud within the claims process\n\n* Assist with developing training materials, documentation, quick reference guides and help to facilitate training sessions with the claims team\n\n* Stay up-to-date on industry trends, regulations, and best practices related to claims quality assurance\n\n* Participate in both internal and external audits as needed\n\n\n\n\n\n\nRequirements\n\n\n\n* Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)\n\n* 4 years of experience in claims quality assurance or related field\n\n* Preferred you have prior claim adjuster handling experience\n\n* Experience with claims and unfair practices act statutory compliance preferred\n\n* Strong analytical skills and attention to detail\n\n* Ability to work independently and as part of a team in a fast-paced environment\n\n* Strong familiarity with industry best practices, but an equally strong comfort in thinking critically about easier, even better ways of working\n\n* Experience with data analytics tools\n\n* Experience in the insurance industry preferred\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\n \n\nAt Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States