\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nWe are looking for a seasoned and hands-on Customer Support Manager to oversee the delivery of a world-class support experience that exceeds customer expectations and delights even the most demanding customers. \n\n\nAs Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.\n\n\nYou will be a core member of our Support management team and report to the Global Director of Frontline Support.\n\n\n\nKey Responsibilities:\n* Manage a large team of individual contributors within the Customer Support department, meeting and exceeding operational targets set by leadership\n* Focus first and foremost on leading, building, and maintaining a culture of top-performing team players, nurturing and identifying strengths and opportunities for each individual\n* Serve as a coach, mentor, and leader, helping individuals develop their skills and grow in their careers while setting expectations on performance based on feedback and transparency\n* Manage the day-to-day team operations, set goals, and drive team development to achieve performance and career goals\n* Motivate and empower your entire team to achieve their goals\n* Be responsible for and drive key metrics that ensure the quality of our service\n* Manage customer escalations to create positive interactions and outcomes for both clients and all internal stakeholders\n* Coordinate with talent acquisition and internal teams to recruit, hire, and train new team members\n* Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers\n* Analyze team members' performance data to make informed decisions about team management\n* Partner with Support Ops and management to support change in team structure, shift scheduling, staffing, etc.\n* Develop and nurture relationships across the entire organization at Aircall to advocate for the best customer experience possible\n\n\n\nQualifications:\n* You have 6+ years of Customer Support experience, including at least 3 years managing a large team of individual contributors - experience with a 24x7 follow-the-sun support model is a plus\n* You have a proven track record of exceeding goals and achieving growth and success\n* You have advanced proficiency with customer support technologies and tools supporting SaaS (Zendesk, Jira, Aircall, Intercom, etc.)\n* You are able to attract, hire, coach, and retain talent globally\n* Problem solver and results-driven, you can quickly think on your feet\n* You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care\n* You are a creative problem solver and are able to identify obstacles and viable solutions\n* You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership\n* You have exceptional communication and presentation skills, both oral and written, including the ability to share technical information with non-technical audiences\n* Prior experience working for a tech startup or a similar environment is highly preferred\n\n\n\n\n\n$95,000 - $125,000 a year\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!\n\n\nThe Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology driven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity. \n\n\n\nGoals\n* Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.\n* Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support. \n* Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.\n* Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.\n\n\n\nWhat You'll Do\n* Superuser of all Revinate products, know it all inside out\n* Provide coaching and education to improve adoption of the Revinate products by every customer \n* Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement\n* Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings\n* Building relationships beyond the day-to-day customer contact to ensure engagement across the organization\n* Bring intelligent product feedback and recommendations from customers back to the Revinate Product team\n* Renewals – manage renewals with existing customers\n* Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales\n\n\n\nWhat You'll Bring\n* Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential. \n* Strong technical knowledge, and negotiation skills.\n* Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.\n* Must be a self-starter; little supervision is required. \n* Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy. \n* 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.\n* Fluency in Thai & English is a plus. \n* Hospitality experience is a plus.\n* Travel is required\n* Previous experience as Revenue Manager from a Hotel or Hotel Group is highly preferred \n\n\n\nWhat We Can Offer\n* Competitive salary & quarterly bonus\n* Benefits Package: Comprehensive Medical for you and your family\n* Time off: Annual Leave and Parental Leave for those expecting new family members\n* Extraordinary culture: Focused on learning and every employee’s personal and professional development\n* Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.\n* Amazing location: our Singapore office is centrally located in the CBD\n\n\n\n\n\n\nRevinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.\nCandidates must be located in the city listed in the job application. Thank you!\n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nImportant Security Alert\nWe have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.\n\n\nFor Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]\n\n\n\n\n#LI-Hybrid\n#LI-AE1\n\n\nExcited?! Want to learn more? Apply Now!\nOur Core Values:\nOne Revinate - United & Strong, on a single mission together\nBuilt on Trust - It’s the foundation of everything we do\nExpect Amazing - We think, dream & deliver big\nCustomer Love -- When the customer wins, we win\nMake it Simpler -- Apply it to everything we do\nHungerness -- Feel it, follow it, be relentless about our success\nGrounded in Gratitude - We’re glad to be here & make the most of every day\n\n\nRevinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. \n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nIf you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].\n\n\nBy submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, HR, Marketing and Sales jobs that are similar:\n\n
$32,500 — $57,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustralia
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Customer Support Specialist French & German Speaking from France
\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \n\n\nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis role is a remote position from France\n\n\n\nKey responsibilities : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nQualifications : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & German & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$47,500 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe are hiring a PHP Staff Engineer to focus on backend application work and technical leadership while contributing to DevOps, data, and frontend work as necessary. We’re a small team, so the blend will depend on the individual and the project.\n\n\nIdeal candidates will have an incredibly strong Web SaaS background, a decade or two of Web-based professional history, and a deep comfort with PHP. You are consistently assessing whether technical choices are adding or removing system complexity. You enjoy enabling your teammates to do their best work with clear & appropriate feedback, tailored guidance, and thoughtful workload sharing. You are deeply critical of which technical choices and work will have the most meaningful impact on our goals.\n\n\nThis role offers 160K/yr and participation in our ESOP (Employee Stock Option Program) with a 4-year vesting schedule. If you start by 1 April, you’ll be eligible for the company-wide annual 1 July pay raise. If you’re interested in the role but have questions or feedback, please email the hiring manager. No one’s resume will get buried for being critical, it’s kinda the point of the job.\n\n\nWe will accept applications through Friday, 21 February and begin the email screening process as soon as possible. Initial interviews will ideally be scheduled for 24-27 February, and second interviews the week of 10 March. There are two 90-minute interviews (hiring manager + panel) and we request 3 professional references (but let's talk anyway if you have circumstances that make that impossible). We are filling this role ASAP, preferably no later than 1 April. Please note availability concerns in your application! We can be flexible and are happy to accommodate whenever we can. \n\n\nAbout uConnect \n\n\nuConnect is on a mission to help more people realize their potential by improving access to career services for all people - early in their lives and throughout their careers. Focused on the traditional higher education market, uConnect's All-In-One Virtual Career Center is used by a wide range of institutions including UCLA, MIT, and Baton Rouge Community College to radically improve utilization of career services, career readiness and student outcomes. We're a mission-driven team working in a fun and collaborative culture which puts people first. uConnect is backed by leading technology investors including Growth Street Partners, Strada Education and LearnLaunch.\n\n\n\nCore responsibilities\n* Collaboratively plan, document, and execute complex web application programming tasks. This is foremost an individual contributor role responsible for shipping.\n* Adhere to team coding standards and architectural principles.\n* Demonstrate advanced knowledge of one or more relevant programming languages in day-to-day use.\n* Demonstrate best practices in submitted code.\n* Make informed decisions about what qualifies as in- and out-of-scope for current tasks and communicate those decisions succinctly and thoroughly.\n* Raise concerns, questions, and ambiguities for team discussion; lead consensus-building.\n* Identify risks in current code, environment, and/or process; recommend alternatives.\n* Add automated low-level tests to code as appropriate.\n* Troubleshoot existing code for defects, performance issues, or other unwanted behavior.\n* Take ownership of overall application code base and be accountable for its long-term health, performance, and alignment with team goals.\n* Take on independent investigations or maintenance projects to enable the rest of the team.\n* Take a leadership role in overall technical decisions and direction.\n* Work cross-functionally with Product, Customer Success, and other stakeholders to identify the best outcomes possible given our goals and constraints.\n\n\n\nSecondary responsibilities\n* Assist with support and bug triage.\n* Assist with CI/CD pipeline as necessary.\n* Assist with E2E tests as necessary.\n* Improve application observability with logging and automated alerting.\n* Explain technical concepts to non-technical stakeholders.\n* Guide and mentor other engineers of all levels with their professional growth and learning.\n* Assist with hiring engineers as requested.\n* Investigate new technologies for applicability to current and future engineering challenges.\n* Monitor the broader technology ecosystem for significant changes and brief team.\n* Respond to priority support incidents during off-hours in rare business-critical situations.\n\n\n\nWhat will a typical day look like?\n* Attend daily engineering standup (Mon-Thu). What’s blocking you, and how can you help your teammates? Sometimes we also do work refinement during this time.\n* Meet with stakeholders and peers to understand and prioritize needs.\n* Programming new product features, upgrading existing functionality, and updating dependencies and pipelines.\n* Performing code review async via pull request or synchronously via Zoom.\n* Validating application functionality through the use of both automated and manual testing.\n* Pairing with another engineer to trade experience or collaborate on a particular challenge. (We encourage pairing as needed and it shouldn’t be “never” but there’s no mandate.)\n* Researching tools, patterns and practices relevant to current or future work.\n* Writing internal documentation about technical choices, runbooks, or team practices.\n* Working with your manager to discuss and implement guidance or technical coaching plans for other engineers.\n* On Fridays (or an equivalent amount of time elsewhere in the week at your discretion), you’re encouraged to pursue team-agreed work that isn’t explicitly toward the product roadmap, like tool upgrades or technical research. We are purposefully targeting 20% of capacity toward maintenance work.\n\n\n\nCore skills & experiences (You check most of these boxes)\n* Building and maintaining Web SaaS products for at least 5 years (12+ is ideal).\n* Advanced programming experience in a Web server context, PHP strongly preferred.\n* Programming experience in JavaScript and HTML/CSS.\n* Advanced SQL query authoring and relational database design constraints.\n* Working remotely with a cross-functional team & collaborating with other engineers.\n* Task refinement & scoping, self-organization, and prioritization.\n* Team-based communication (asking for what they need and conveying challenges and timelines proactively), active listening, and consensus building.\n* Giving and receiving constructive and well-communicated code review feedback.\n* Experience with one or more web application frameworks, especially event-based (as in WordPress, not Kafka).\n* Troubleshooting DNS and web request / server response structures.\n* Validating code using test automation (unit or functional/integration).\n* Controlling major sources of application complexity and managing dependencies thoughtfully.\n\n\n\nAccretive skills (We hope you check a few of these boxes)\n* Using, designing, documenting, and building REST APIs.\n* Experience with WordPress (or similar).\n* Experience using caching layers to improve web application performance.\n* Building & improving CI pipelines (we use BitBucket).\n* Evaluating application-level security and remediation of flaws.\n* Evaluating & implementing accessibility requirements.\n* Experience with data pipelines, feed processing, and/or data migrations.\n* Working with Python (used in our data pipeline), data warehouses, and/or data visualization (We use GCP / BigQuery / Looker).\n* Iterative self-directed learning is second nature to you.\n* You’ve read resources or books like Will Larson’s Staff Engineer and are thoughtful about the strategic role of the Staff Engineer in an organization.\n\n\n\nWhy take this role?\n* High impact, high efficiency, sustainable efforts, & minimal politics. Our entire company culture is oriented to winning together, not individual interests.\n* Truly flexible work schedule with consistent effort to minimize meetings and prioritize individual needs. Unlimited PTO, 15 holidays, plus a mostly-shutdown entire final week of the year.\n* Commitment to a healthy engineering culture with a focus on great documentation, team-based work refinement, and clear acceptance criteria. We’re not done improving how we work.\n* We’re not just “committed to diversity”, we have a diverse & inclusive team and continue to iterate on policies that support it.\n* You're aligned with our mission of improving access to career services & employment outcomes for higher education students by supporting their individual needs.\n* Your 5-year plan could involve deepening your technical skills and focusing on impact as a special project “solver”, becoming the technical lead of a second product team as it forms, or transitioning into an engineering management role. (It likely does not involve becoming an overall project “architect” as that is our principal’s primary role.)\n\n\n\nCompensation package\n* $160,000 annual salary (with annual raise 1 July).\n* 4-year vesting stock options\n* Unlimited PTO (you must use at least 3 weeks; 4-6 is normal)\n* Health insurance (Gold PPO) premium 100% covered for employee & 60% for dependents (Dental 75% for employee & 50% for dependents; Vision 75% for employee)\n* 4% 401K contribution (3% full match + 2% half match)\n* $600 annual home office stipend\n* 12 weeks parental leave (after 1 year)\n* Guaranteed remote work policy (there’s no office)\n\n\n\nHiring process\n* Screening over email (call optional)\n* 90-minute alignment interview (Zoom video)\n* 90-minute functional area interview (Zoom video)\n* Pre-offer stage: (1) 60-minute Meet & Greet with CEO (Zoom video), (2) 3 references (preferably all who worked directly with you for 6 months or more; 1 senior to you in your team or reporting chain)\n* Background check (we do not automatically disqualify applicants for non-violent criminal convictions)\n\n\n\nAbout the team\n* We are fully remote, but require employees reside in the continental US or Canada due to time zones & compliance overhead.\n* We employ 7 full-time engineers (Manager, 4 Application, 1 Data, 1 QA Automation) that lean senior (2 staff-level, 3 senior-level, 2 mid-level, 0 entry — yes, that’s the scale). There is 1 product manager (with plans to grow).\n* No engineers have left the company in 3 years. Our principal engineer has been with the company 12 years. \n* We use a Kanban workflow in Jira (“kanban-like” if we’re being pedantic) with clear acceptance criteria and Gherkin for testing criteria.\n* In 2024, half our tickets were in support of our strategic roadmap, 20% were maintenance work, and the rest were requests (support escalations and other non-roadmap work).\n* We primarily build in a WordPress-based monolith with a few ancillary AWS services.\n* We have managed hosting, so there is no on-call rotation, but as a staff engineer you will be on the short-list of emergency technical contacts. (We had zero emergencies in 2024.)\n* Two years ago, we had zero automated tests. Today, we have more than 500 (300 of which are E2E) and will aggressively increase that number this year, focusing on PHP integration tests in a specific section of the product.\n* We’re publishing our interview plan, onboarding impact plan, and performance review criteria for this role. Our small team works best by being engaged, taking ownership, and exercising critical thinking every day. This role is critical to continuing and expanding that strategy, so consider coming to your interviews with good questions.\n* West coasters beware: Standup is 10:30am ET (Mon-Thu; we don’t have standing meetings on Fridays). It is our team’s only standing meeting (besides 1:1s with your manager and monthly All Hands).\n\n\n\nWhat will your 90-day onboard look like?\n* Weeks 1: Meet people, read docs, complete training, set up your localhost, ask questions. We’re not a “commit code on day 1” shop; relax & adapt. Check in with your manager daily.\n* Weeks 2-4: Dig into team’s current problem set and how you can start contributing now, while also learning medium- and long-term goals to start aligning decisions with them. Join the team’s workflow and complete prioritized work. Check in with your manager a few times a week.\n* Months 2-3: Take work that aligns with your learning goals to quickly expand your exposure to various parts of the product and stack. Make strong contributions, but more biased toward learning than highest priority, tapering back toward priority-based work toward the end of 90-days at the pace that makes sense. Choose a longer-term 1:1 pace.\n\n\n\n\n\n$160,000 - $160,000 a year\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Wordpress, Python, Testing, JavaScript, Education, PHP, Senior, Engineer and Backend jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA or Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRestaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!\n\n\nAs an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.\n\n\n\nHow you'll add value: \n* Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction\n* Ensure delightful experiences for clients in your portfolio during all stages of the customer journey\n* Strategize with customer to meet and exceed their target goals and ROI\n* Handle escalations and work cross departmentally to issue resolution\n* Set, drive and guide project expectations with executive stakeholders \n* Facilitate change management across key stakeholders and roles\n* Ensure enterprise customers are successful with the product presale through launch\n* Attend onsite meetings, conferences, and trade shows\n* Partner with enterprise AEs for expansion and growth opportunities\n* Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software\n* Infuse clients with Industry best practices to help them grow and thrive\n* Facilitate client meetings both in person and online\n* Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments\n* Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores\n* Maintain brand profiles and documentation\n* Responsible for reaching assigned targets for customer KPI’s\n* Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders\n* Maintain healthy Salesforce and Gainsight records\n* Participate and lead sessions at user groups and client facing webinars\n* Other duties as assigned\n\n\n\nWhat you'll need to be successful in this role: \n* 3+ plus years of experience as a Customer Success Manager or equivalent\n* 3 to 5 years of experience in restaurant operations or equivalent\n* Ability to travel up to 20%\n* Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint\n* Clear communicator with a professional presence\n* Ability to lead through influence\n* Comfortable working with C-level executives\n* Proficient in Salesforce or other CRM\n* Efficient and timely with deadlines and deliverables\n* Strong organization and time-management skills. The ability to work independently without supervision\n* Strong technical aptitude with experience communicating across multiple platforms\n\nDESIRED QUALIFICATIONS\n* Previous R365 experience\n* Previous Gainsight experience or other customer success management platform\n* Previous Monday.com experience or other project management software\n\n\n\nR365 Team Member Benefits & Perks \n* Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.\n\n\nAlong with the compensation we provide the following marketing leading benefits and perks: \n* Ability to work remote or hybrid\n* Comprehensive medical benefits, 100% paid for employee\n* 401k + matching\n* Equity Option Grant\n* Unlimited PTO + Company holidays\n* Wellness initiatives\n\n\n\nWhy join our amazing team? \n* We're a community that prides itself in creating innovative solutions and producing quality work\n* Our product is the secret ingredient that makes a real difference to restaurants nationwide\n* The open concept work environment that we've created is causal, collaborative, and cultivates communication\n\n\n#BI-Remote\n\n\n\n$70,000 - $98,000 a year\n\nR365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Travel, Accounting, Marketing and Sales jobs that are similar:\n\n
$45,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role:\n\n\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n\n\nThis role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent. \n\n\n\nKey Responsibilities: \n* Receive and respond to escalated Customer cases regarding technical and functional questions or issues\n* Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution\n* Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation\n* Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team\n* Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements\n* Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n\n\n\nQualifications: \n* Preferred experience:\n* Strong problem-solving, decision-making, and critical-thinking skills\n* You are familiar with working in remote or hybrid environments\n* Previous experience in a client-facing technical role for a SaaS or telecom business\n* Ability to convey complex ideas in layman's terms\n* Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented\n* Committed, ambitious, team player, and outcome oriented\n* Soft skills:\n* Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)\n* Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment\n* Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment\n* Willingness to consistently improve and try different approaches and perspectives\n* Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint\n* Aptitude to learn and support new products and features\n* Motivation to learn by yourself and seek knowledge\n* Hard skills:\n* Basic understanding of telephony routing, including IVR, ACD, DTMF\n* Foundational understanding of the OSI model\n* Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA\n* Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)\n* VoIP QoS, WAN & LAN\n* Soft Switch & SIP providers\n* WebRTC applications\n* IP protocols\n\n\n\n\n\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$102,500 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Customer Support Specialist French Speaking based Portugal
\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role :\n\n\nAs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall. \nYou will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. \n\n\nThis position requires permanent location and legal residency in Portugal. \n\n\n\nYour role at Aircall : \n* Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall.\n\n\n\n* Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.\n\n\n\n* Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.\n\n\n\n* Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.\n\n\n\n\nWhat you need to succeed in this role : \n* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills\n* Fluency in English & French is mandatory. Another European languages is a plus\n* Excellent written and verbal communication skills\n* Familiar with ticketing tools and systems\n* An understanding of how CRMs systems work\n* Strong understanding of basic computer skills\n* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)\n* A curiosity to understand and troubleshoot complex customer inquiries\n* Strong sense of time management and prioritization of work\n* Exhibit uncompromising empathy \n* Ability to multi-task across different platforms and forms of communication\n* Willingness to work with multiple teams in an international and multilingual remote environment \n\n\n\n\n\n\n\nWe know that success comes from smart work and deserves to be recognized and rewarded\n\n\nWe value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.\n\n\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$140,000 — $160,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote EMEA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDescription\n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\n \nWho you are\n\nAs a Senior Machine Learning Engineer at Reserv, you will define our technological trajectory and drive growth for years to come. You will play a crucial role in our data science team, collaborating directly with customers to develop AI and machine learning solutions that address critical operational inefficiencies. This position is ideal for a data scientist with a solid foundation in software engineering, predictive modeling, and an innovative mindset ready to shape the future of our technology.\n \nWhat we need\n\n\n* Develop and integrate AI models and machine learning solutions using our tech stack: Python, AWS (including Bedrock, SageMaker), Docker, Postgres, and Ruby on Rails.\n\n* Collaborate with product management and operations to identify and prioritize machine learning opportunities.\n\n* Design, test, and deploy scalable machine learning architectures that facilitate rapid iteration, secure deployment, and user-friendly access.\n\n* Guide the creation and implementation of both heuristic and complex machine learning models, adhering to the principle of "Occam’s Razor."\n\n* Mentor junior data scientists and support developers at customer companies.\n\n* Continuously deploy code from day one, influencing and enhancing our engineering culture.\n\n* Communicate technical ideas and specifications clearly and precisely.\n\n* Engage with cross-functional teams including product ops, design, and sales as our product and engineering teams expand.\n\n\n\n\n\n\nRequirements\n\n\n\n* 8+ years of experience as a data scientist with a robust portfolio demonstrating high-quality product delivery.\n\n* Experience in running end-to-end experiments, including setting up datasets, developing controls, conducting hypothesis tests, running ablation studies, and rigorously evaluating outcomes.\n\n* Expertise in Python and libraries such as Pandas, LangChain, NumPy, Scikit-Learn, TensorFlow, and/or PyTorch.\n\n* Strong software engineering foundation with a commitment to delivering high-quality, maintainable, and well-tested code\n\n* Proven ability to stay updated with state-of-the-art techniques through continuous research and application.\n\n* Strong ability to prioritize customer requirements and adapt quickly to evolving project scopes.\n\n* Passionate about creating intuitive technology solutions and a continuous desire to learn and take on new challenges.\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Unlimited vacation time with minimum time-off – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Ruby, Senior, Sales and Engineer jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nHow you’ll spend your time: \n\n\n* Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract\n\n* Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes\n\n* Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions\n\n* Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud\n\n* Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)\n\n* Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews\n\n* Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications\n\n* Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership\n\n* Respond to and support power users and customers within the stated SLA\n\n\n\n\nWe get excited about you if you have: \n\n\n* 5+ Years Experience in GRC or Risk Advisory\n\n* Expertise and Power User certification in LogicGate’s Risk Cloud platform; Ability to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders\n\n* Interest in supporting sales and commercial business development efforts\n\n* Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001\n\n* Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back\n\n* Great people skills – ability to quickly understand your audience and tailor the right message to them\n\n* Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical\n\n* A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help\n\n\n\n\nThe anticipated base salary range for the role is $112,000 - $122,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.\n\nTotal Rewards \n\nOur Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development Program.\n\nOur Culture\n\nDEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. \n\nLogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.\n\nLearn more about our culture here. \n\nExcited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:\n\n\n* GRC stands for Governance, Risk, and Compliance\n\n* GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. \n\n* The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.\n\n\n\n\nAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. \n\nLogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n
$50,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCompany Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n\n\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n\n\n\n\nCustomer Success at Swiftly \nThe Scaled Customer Success Manager role is part of the Customer Success organization at Swiftly and engages with our SMB customers to understand their core challenges and act as a partner in creating the solution. The Customer Success team has two north star objectives: retain our customers’ business and grow opportunities within the customer base. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. We thrive with constraints, getting creative to execute on a variety of deliverables in collaboration with other teams. Lastly, while we love to win, we know that the best means to that end on a broad scale is to support our colleagues and win as a team. The Customer Success team is guided by Swiftly values – team, communication, feedback, growth, diversity, impact – and often combines several values to solve problems and deliver value to our customers. \n\n\n\nResponsibilities\n* Manage a large portfolio of Swiftly SMB Transit customers in North America, leveraging tech-touch to effectively engage them, driving up retention rates and potential growth opportunities.\n* Inform and influence our overall SMB growth strategy.\n* Work with Sales team partners to expand our customer base through tailored Swiftly consultations, demos and standard processes on Swiftly product capabilities.\n* Assist the Sales Team by providing industry connections, insights, and general support.\n* Design and run at-scale outreach campaigns to key Swiftly users to assist with Swiftly adoption.\n* Work cross-functionally with product team partners on customer strategies to further Swiftly’s mission.\n* Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return on investment from Swiftly.\n* Identify and engage new Swiftly users within our SMB customer base to increase monthly active users and create stickiness.\n* Proactively identify customers who aren’t maximizing their opportunities with Swiftly and reach out to create an action plan to help them achieve success.\n* Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations \n* Forecast and mitigate risk, ensuring growth, and drive customer satisfaction \n* Guide advanced product features and integrations.\n* Ensure the CRM (Salesforce) is updated frequently and reflects current customer and opportunities status and risks with up-to-date account information.\n* Develop and deliver digital Executive Business Reviews to agency leadership and executives that prove value while advancing the account strategy.\n* Manage competitive and noncompetitive procurement for renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements). \n* Work with agency decision-makers to identify budget and procurement paths. \n* Serve as a representative of Swiftly to and a thought leader within the industry, including attendance and participation at conferences, potentially participating in webinars, workshops, working groups, etc.\n\n\n\nAbout You\n* 3+ years experience at a fast-growing SaaS software company \n* You have a track record of success in your current Customer Success or Account Management role\n* Experience in managing a large volume of accounts\n* Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times \n* Strong intuition and ability to thrive with minimal direction: you can ideate and execute on a plan effectively, think strategically, and balance multiple, competing priorities \n* Excellent communication and a proven ability to work cross-functionally \n* Written and oral communication skills - You must be able to convey technical information from beginner-level users to developers when engaging with customers\n* You’re highly adaptable, easily acclimating to a rapidly changing business and industry\n* You love getting to know new people and helping them solve their business problems\n* You’re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static \n* You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them\n* You’re data-driven and have experience with tools like SFDC, ChurnZero, Zendesk, PowerBi. \n* You’re not satisfied with the status quo, and you’re driven by continuous improvement and positive customer experiences \n* A strong ability to listen to various stakeholders and synthesize relevant information \n* Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology \n\n\n\n\n\n\n**FOR U.S. CANDIDATES ONLY:**\nIn accordance with pay transparency laws: the approximate salary range for this role is $87,000 to $123,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n\n\nBenefits:\n• Competitive salary\n• Stock options for every employee\n• Medical, Dental and Vision\n• 401k with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement \n• Monthly cell/internet reimbursement\n• Monthly "Be Well" stipend \n• Flexible PTO with a required minimum\n• Flexible work environment\n• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024\n• 8 fully paid weeks of leave for child birth/adoption\n\n\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\n\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\n\nBecause we work with public agencies, we participate in E-Verify. \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$55,000 — $97,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Client Success Manager - Marine Division\n\nStorable is looking for a Client Success Manager to add to our Marine Division. As a Client Success Manager, you will play a critical role in building strong, long-term relationships with our marine industry customers by serving as the subject matter expert (SME) providing guidance and best practices relevant to retaining and growing accounts while mitigating risk.\n\nStorable’s Marine Division’s mission is to provide best-in-class business management software for the recreational marine industry. Our platform serves as the single-source technology solution that helps operators maximize revenue and operational efficiencies. Our solution allows customers to optimize the way they engage with their customers and helps track rentals, vessels, space availability, reservations, service, and inventory. If you are into SaaS and the outdoors, you’ll love Storable’s Marine Division.\n\nWhat you will do: \n● Deliver value and customer satisfaction through all stages of the customer lifecycle. \n● Help customers achieve their business goals. \n● Serve as a product, company, and industry ambassador educating prospects and customers on the capabilities of our platform. \n● Work closely with Sales, Product, Finance, and Marketing by providing customer insights on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement process. \n● Serve as the primary interface to manage and resolve all customer issues. \n● Identify and forecast risk as well as growth opportunities within our portfolio.\n\nWhat you will need:\n ● 3+ years of Client Success, Implementation, or Client Support experience. \n● Ability to build trust and credibility by understanding and addressing client requirements. \n● Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills \n● Ability to manage the challenges of handling multiple accounts while providing excellent client service. Excellent time management and organizational skills. \n● Experience supporting SaaS platforms with a strong Accounting and Bookkeeping component \n● Successful candidates will be: resourceful, perceptive, innovative, flexible, and have a genuine curiosity in our clients’ business needs. Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to the evolving needs of a scaling business.\n● Highly collaborative and works well with internal and external teams.\n● Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical audiences.\n● Willing to travel periodically based on client and business needs.\n\n● Bachelor’s degree in a related field or instead of a degree, 2+ years of relevant experience in Client Support, Implementation, and Client Success will suffice. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Marketing jobs that are similar:\n\n
$40,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nEverything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as T-Mobile, Mastercard, NHL, Coca-Cola and Gap to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more.\n\n\nWith an exceptionally diverse team of 170 people spread across the US and Europe, CARTO (backed by Insight Partners, Accel Partners, Salesforce Ventures, Earlybird Ventures, and Kibo Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software.\n\n\nTo continue our growth, we are looking for a senior, high-energy, commercial and resourceful alliances professional with experience in B2B SaaS to help our partners leverage the value of our Location Intelligence platform.\n\n\nIn this role, you will own partner-sourced pipeline development to drive revenue from some of CARTO’s fastest-growing cloud partnerships. You will own the partner relationship and engage at all levels of the organizations to lead a variety of partner initiatives with support from sales, solutions, marketing, and product. This role will be based in the US and will report to the Senior Director of Global Partners and Alliances. \n\n\n\nYou will\n* Responsible for managing an existing portfolio of Cloud partners driving new pipeline, opportunity progression, and closed revenue.\n* Be the first line of qualification for cloud partner referred pipeline by running a strict qualification process based on technical and commercial fit.\n* Execute CARTO’s partner strategy by engaging cloud partners around mutual solutions that enhance our customer’s experience with CARTO’s platform. \n* Be the main point of contact with our cloud partners, building long-lasting relationships at all levels of your partner organizations, from Account Executives all the way to leadership..\n* Enable CARTO’s cloud partners to effectively sell and integrate the CARTO platform, increase success through the adoption of CARTO, and develop a shared value proposition.\n* Create and drive strategic growth plans with key partners including, market assessment, revenue projections, go-to-market plans, and quantifiable metrics of success.\n* Own your partner’s portfolio targets and deliver the results\n* Evaluate the strategic and economic impact of potential opportunities with the partners you’ll manage, and prioritize your efforts based on importance.\n* Contribute shaping our platform partnership strategy and building repeatable processes and scaled engagement models.\n\n\n\nRequirements\n* 4+ years of relevant experience in cloud technology, data, analytics, or GIS in partner roles, preferably in SaaS-based technology companies.\n* Experience working for a cloud hyperscaler a strong plus. Deep understanding of Cloud partner programs, incentives, compensation drivers, and planning cycles highly desired.\n* Solid technical acumen around cloud, cloud data warehouses, analytics and geospatial - demonstrated by clearly articulating technical cloud concepts, ability to run your own CARTO demos, enablement, and execute technical qualification calls.\n* Strong relationship management skills, ability to operate with little oversight, an executor with the ability to drive excitement and growth across cloud partners.\n* Demonstrated experience executing partner programs resulting in new pipeline and revenue.\n* A global citizen with the ability to adapt communication style to the requirements of each country.\n* Ability to work effectively in a fast-paced, fluid work environment. Excellent cross departmental communication skills.\n* Proven ability to think ahead, engage proactively, and take initiative.\n* An entrepreneurial self-starter that can take a project and run with it, digging into data and coming up with strategic recommendations.\n\n\n\nWe offer\n* Competitive compensation\n* Access to our employee stock options plan\n* Private medical insurance.\n* Flexible work hours in a focused but casual environment\n* Growth prospects at a truly welcoming, multicultural and multilingual company.A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.\n\n\n\n\n\n\nTo Apply\n\n\nDo you feel that you don't check all of the requirements? At CARTO we believe that professional development happens through teaching and learning from your peers and managers. Even if you’re uncertain about whether you have the experience we’re looking for, please apply if this position sparks your curiosity.A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to CARTO regardless of your background, age, gender, ethnicity, orientation, or ability.\n\n\nTo learn more about us, please visit our blog or follow us onTwitter (@carto) orInstagram (@cartohq).Not the right job for you? Take a look at the rest of our openings atcarto.com/careers#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Senior jobs that are similar:\n\n
$30,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States (Remote)
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nSynack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com.\n\nAs the Solutions Architect responsible for Northeast pre sales support and industry thought leadership. You will partner with Synack Account Executives and Customer Success Leaders to drive acquisition of new logos and growth in existing accounts as part of the East team. You will also partner with the VP of North America and the East marketing team to drive industry thought leadership activities, participate in paid and earned media for brand awareness \n\nThe ideal candidate for this role is innovative, energetic, and creative as well as a strong writer and industry leader/SME thinker who knows how to distill research for executives, sales teams, technologists, and marketers. The East team is looking for an enthusiastic and positive attitude and demonstrated flexibility -- and agility -- to thrive within a startup environment.\n\nSounds interesting? Keep reading...\n\nYou apply your technical knowledge of the security testing field and your product expertise to build appropriate solutions for prospects and expansion plans for existing clients. You have experience navigating complex accounts to understand explicit needs and align solutions that meet customer objectives. You enable winning proposals, contract bids, statements of work, and RFI/RFP responses. \n\nHere’s what you'll do\n\n\nDeliver comprehensive technical validation and planning, including:\n\n\n* Understanding the digital attack surface and value at risk\n\n* Performing hands on black and gray box surveys of applications and networks\n\n* Documenting and reporting survey findings with customers and internal stakeholders\n\n* Understanding the customers existing vulnerability and security testing programs, tools and methods, including Enterprise Risk Management (ERM) requirements and goals\n\n* Leverage your findings to create technical proposals and position successful account strategies that align with customer goals\n\n\n\n\n\n* Support the Synack business through executive level planning and execution of key account development and clear understanding of the customer mission, directives and challenges\n\n* Build & develop consultative relationships and support the alignment of the Synack field team to prospective and existing customer needs and objectives\n\n* Craft and solution offerings to meet near and long term testing objectives with strong business acumen\n\n* Partner with internal stakeholders to develop and execute key account development plans\n\n* Educate and enable customers through an understanding of their testing options, outside of traditional support models \n\n* Support Executive Business Reviews with customers to provide technical validation for recurring revenue and drive new business\n\n* Support account strategy development and contribute to and leverage a team in execution \n\n* Use cybersecurity industry experience and knowledge to contribute to and influence marketing materials, pricing strategies, feature needs, license models, etc. \n\n* Participate at key events, conferences, and industry meetings (webinars, forums, trade shows, presentations)\n\n* Proactively highlight industry publication, competitor actions, and market developments; Collaborate cross-functionally to continuously evolve Synack’s positioning and go-to-market strategy\n\n* Consistently demonstrate strong product knowledge and deliver the Synack value proposition through customer conversations\n\n\n\n\nHere’s what you’ll need\n\n\n* 4+ years of proven experience with technical sales, Commercial\n\n* Strong, hands-on technical background with a consultative approach\n\n* Excellent business writing and presentation skills\n\n* Ability to articulate issues and concerns to executives and product teams\n\n* Knowledge of penetration testing methodologies, tools, and common requirements\n\n* Experience with vulnerability management, risk management frameworks and associated business workflows\n\n* Knowledge of cyber security requirements for large enterprise environments and how to leverage partners to amplify a value proposition\n\n* Understanding of a SaaS business model with demonstrated experience driving deals from top of funnel through deal execution\n\n* Relevant industry certifications a plus (e.g. Network+, Security+, CISA, CEH, CISSP)\n\n* Compliance and audit familiarity a plus (SRG, STIG, NIST, PCI)\n\n\n\n\nReady to join us?\n\nSynack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ+, Veterans, Disabilities, and Age. Synack welcomes you!\n\nAs a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.\nThis position has responsibility to ensure Synack’s security and privacy posture is maintained.\n\n$200,000 - $240,000 a year. \n\nThe range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages. Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills. The compensation package for this position may also include equity and benefits. \nFor more details about our benefits, please see here. Then for the Employer code, enter: synack \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Writer, Education, Marketing and Sales jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nMission + People + Culture: With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions. Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.\n\n\nWhy work at InductiveHealth?\n1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.\n2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.\n3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.\n4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.\n5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes.\n\n\nInductiveHealth has an opening for a well-organized, self-directed, and experienced Project Manager (Public Health) to join a collaborative team. You will manage large-scale project and technical assistance engagements including scheduling and project planning, stakeholder management, risk identification and mitigation, issue tracking and solutioning, communication, and associated documentation per client standards.\n\n\n\nWhat you'll be doing in this role:\n* Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable \n* Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project \n* Track and ensure project burn rate is within identified projections \n* Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion \n* Develop a high-level understanding of our supported products and how they are used \n* Understand the contract and all deliverables to ensure requirements and scope are widely known and met \n* Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests \n* Work with Client Success Manager to request funding approval for out-of-scope work requests \n* Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation \n* Review client complaints and concerns and seek to improve the client experience \n* Create a monthly project status report \n* Work with Client Success Manager to provide metrics for monthly client status report \n* Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate \n* Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues \n* Follow established change control procedures to manage overall project scope \n* Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members \n* Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed \n* Manage utilization, allocation, and burn for each project \n* Facilitate regular project team meetings including meetings with internal team members and client representatives \n* Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items \n* Follow up on all action items and outstanding tickets in a timely manner \n* Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects \n* Assist in RFP responses \n* Attend internal and external subject matter meetings as needed \n\n\n\nWhat are we looking for?\n* At least five years of project management experience, preferably in public health or health informatics \n* Bachelor’s Degree is required \n* Must be a self-starter who is internally motivated and knows how to take initiative \n* Experience gained by working with Federal agencies, public health agencies, laboratories, or member-based organizations \n* Familiarity with MS Office Suite including MS Excel, MS Outlook, MS Visio, and MS Project. \n* Capable of working under tight deadlines and handling multiple projects \n* Excellent client relations, presentation, organizational, writing, and communication skills \n* Ability to communicate with a broad array of individuals with varying technical aptitudes, professional backgrounds, and affiliations \n* Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible \n\n\n\nWhat will make you stand out?\n* Familiarity with Jira, Smartsheet and/or Confluence \n* Degree in informatics, health information technology, public health, or laboratory field \n* Experience working in a SaaS organization delivering technical solutions to government agencies \n* MPH and/or PMP \n\n\n\n\n\n\nBenefits and Perks: InductiveHealth offers competitive benefits and perks including:\n· Virtual first, remote organization and culture\n· Flexible Paid Time Off (PTO)\n· 401(k) retirement plan with corporate matching\n· Medical, prescription, vision, and dental coverage (multiple plans based on your needs)\n· Short Term and Long Term Disability (for employee) \n· Life Insurance (for employee)\n· New Team Member support for home office setup\n\n\nTarget Salary Bands: Each team member’s compensation decisions are based on several inputs, and we expect many of the candidates who are offered positions to fall within the advertised salary band. We recognize that the team member hired may be less (or more) experienced than the posted job description therefore impacting compensation decisions.\n\n\nAbout InductiveHealth: InductiveHealth (www.inductivehealth.com) was co-founded by Matthew Dollacker and Stephen Macauley in 2013. Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC). In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution. To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (https://www.diversis.com/) in early 2022.\n\n\nInductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$45,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, GA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAt Censys, our mission is to bring internet visibility and intelligence to the world’s security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.\n\n Role Summary:\n\nAs our Web Product Manager, you will play a critical role in the growth and scale of Censys. You will define and drive the website strategy and conversion optimization roadmap for Censys.com. The ideal candidate is data and results-driven, highly creative and excited about experimentation, and has a passion for improving the customer experience and journey. \n\nWhy Censys Sticks Out:\n\n\n* Humble Brilliance: We celebrate intelligence and foster a culture where tackling cybersecurity challenges is exciting and rewarding.\n\n* A Mosaic of Minds: Our diverse team brings together various talents and backgrounds, fostering true innovation through diverse perspectives.\n\n* Thinkers and Tinkerers: At Censys, we encourage questioning the status quo, experimenting, and pushing boundaries to drive breakthroughs.\n\n* Coffee-Fueled Collaboration: Collaboration is at the heart of our success, fueled by a shared passion for disrupting the cybersecurity scene.\n\n* Trailblazing Impact: Your innovations at Censys make waves in real-world cybersecurity, shaping the future and leaving a lasting legacy.\n\n* Life Beyond the Firewall: We prioritize work-life balance and support your well-being inside and outside the office.\n\n* Empowered Voices: Your voice matters at Censys; we champion an inclusive culture where diverse perspectives drive change.\n\n\n\n\nWhat You’ll Do:\n\n\n* Own the overall Censys website strategy and user experience from when someone lands on our website to when they enter our marketing and sales funnel\n\n* Build and lead the execution of conversion rate optimization to drive acquisition, conversion, and retention on the Censys website\n\n* Collaborate with Marketing, Product, and Creative to optimize existing website pages while ensuring accurate messaging, impactful CTAs, and effective buyer journeys \n\n* Drive continuous improvement on the website through a roadmap of ongoing experimentation and testing and a deep understanding of our website visitors and customer segmentations\n\n* Analyze and monitor page performance and user behavior across all of our website pages and landing pages in order to continuously iterate and improve on the strategy\n\n* Work closely with Product and our Demand Generation team to develop strategies that effectively convert Free Users, PLG customers, and enterprise customers across our different product lines. \n\n* Develop dashboards, tracking, and key KPIs to measure website performance, retention, and conversion, and contribution to pipeline and revenue\n\n* Work closely with our Content, Product Marketing, and Design team to ensure a cohesive website strategy and seamless execution \n\n* Develop best practices, guidance, and templates for building new website pages as we continue to grow and evolve our website \n\n\n\n\nWhat You’ll Bring:\n\n\n* 4+ years of experience leading web strategy and conversion rate optimization at a SaaS company\n\n* Knowledgeable in the technical aspects of running a website including UX, SEO, and domain management\n\n* Experience with web design, product management, and content strategy a plus\n\n* Experience using data and insights to inform requirements, ideas, and strategies with hands-on experience with Google Analytics and other business intelligence tools \n\n* Extensive experience leading hypothesis-driven A/B tests and running website experimentation at scale \n\n* Experience developing a website strategy from the ground-up and scaling as the company goals is a plus\n\n* Excellent project management skills with the ability to lead multiple projects across a variety of stakeholders\n\n* Ability to adapt and thrive in an extremely fast paced environment \n\n\n\n\nOur target salary range for this role is between $110,000 USD and $165,000 USD + bonus eligibility and equity.\n\nIn addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.\n\nThis role is required to be located in one of our offices three days per week (Ann Arbor, Kirkland, Los Altos, or Washington D.C). \n\nDon't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyway. You may be exactly who we need to fill this role or others! \n\nWe value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal-opportunity employer. \n\n#LI-Hybrid\n\n#LI-AC1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Marketing and Sales jobs that are similar:\n\n
$42,500 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n⚡️ About Us\n\nBased in San Diego, California, Altium, LLC (ASX: ALU) is a recognized leader in the global electronics sector, relentlessly pushing the boundaries of innovation with its advanced software-based solutions. For over three decades, AltiumDesigner has been the go-to PCB design tool tailored for designers and electrical engineers. Our Altium 365 platform is an open, cloud-based solution that supports every phase of the electronics development lifecycle, from the initial concept to the final product realization, and guarantees a smooth, integrated, and efficient workflow throughout the product development process. Furthermore, our Octopart search engine stands as the world’s most comprehensive and trustworthy resource for locating electronic components, streamlining the sourcing process for professionals. Catering to a broad spectrum of clients, ranging from individual innovators to sprawling multinational corporations, Altium is deeply committed to arming our users and customers with the essential solutions required to turn their innovative electronic ideas into market-leading products.\n\nLocation: This role is UK-based. We have our office in Cambridge, but you can work remotely from any city in the UK as well.\n\nJob purpose\n\nSenior Product Marketing Manager will work closely with the Head of SaaS Product Marketing of the cloud business unit to develop positioning, “go-to-market” strategy, and sales tools for our Altium 365 electronics development platform and corresponding applications and integrations. This is a very cross-functional role that will work closely with product, marketing, sales, customer success, and other corporate resources with the primary goal of helping marketing and the sales team drive leads and sales with our existing customer base and new users. This is a new position driven by our rapid growth and you will be joining a team of product marketers living in Europe and the United States.\n\n \n\nDuties and Responsibilities:\n\nThis role will initially focus on our new Altium 365 Requirements Manager application and our recently acquired Valispace systems engineering and requirements solution. Over time, you might take on additional applications and integrations on the Altium 365 platform.\n\n\n* Develop clear and compelling messaging and positioning that conveys our differentiated value to our various customers across the electronics development process;\n\n* Understand our customers and the reasons they buy, and use the insights to build buyer personas that sales and marketing can leverage to do their jobs more effectively;\n\n* Plan, coordinate, and launch several Altium 365 apps and/or integrations each year;\n\n* Partner cross-functionally to drive and support initiatives that build market leadership, market awareness, pipeline, and revenue;\n\n* Work with our sales team to ensure they can effectively tell our product stories in a way that resonates with prospects;\n\n* Create product content such as sales presentations, one-pagers, demonstrations, and website copy;\n\n* Help the content team write blog posts, white papers, and other technical content;\n\n* Develop and deliver content for webinars and events to communicate our product value;\n\n* Work closely with the Demand Generation team on marketing campaigns to drive pipeline and retention for your products;\n\n* Communicate customer feedback and market trends to product management to inform product enhancements and roadmap direction;\n\n* Research the competition to continually refine our messaging and positioning, influence product direction, and enable sales to win;\n\n* Celebrate our customers by contributing to case studies, stories, and testimonials, leveraging our products to build credibility in the market.\n\n\n\n\n \n\nQualifications:\n\n\n* BS in an engineering discipline, BSEE or BSME preferred\n\n* 5 years as a Product Marketing Manager for SaaS, preferably in the areas of manufacturing processes, workflow automation, or collaboration\n\n* Native or near-native speaker of English, fluency in at least one more major European language (German, French, Spanish, Italian) is a big plus\n\n* Experience working with and marketing Systems Engineering, Model Based System Engineering, and requirements tools like Valispace, Jama, DOORs, etc is preferred\n\n* Excellent communication, writing, and editing skills\n\n* Experience working with creative teams on visual concepts, graphics, videos, and other visuals to support product positioning and content strategy\n\n* Strong project and organizational skills with the ability to optimally structure and prioritize work\n\n* Good analytical skills – comfortable manipulating data and drawing insights\n\n* Energy and enthusiasm to evangelize Altium 365 to colleagues and the market\n\n* Comfortable with ambiguity, problem-solving, a fast-paced agile environment, and working with a remote team spread over Europe and the United States\n\n\n\n\nCompensation, Benefits, and Perks 🎉\n\n\n* 🏥 Private health insurance including dental coverage\n\n* 🌅 Pension scheme with company match up to 9% \n\n* 🧘 nilo.health + Calm App, mental health and wellbeing support \n\n* 📚 Professional development support\n\n* 🥳 Employee referral and employee-of-the-month programs\n\n* 🏖 28 days' holiday + public holidays and special leave\n\n* 🖥 Home internet and remote working allowance \n\n* 🏡 Flexible working arrangements available based on role and location\n\n* 👶 Enhanced family and special leave\n\n* 💪 Corporate membership rates with national gyms\n\n* 🥪 Free lunch, snacks, and drinks in the office\n\n* 🚗 Electric car charging stations, free office parking, bicycle, and scooter storage\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$52,500 — $87,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nARE YOU AN ACCOMPLISHED LEADER WITH A TECHNICAL EDGE, READY TO INSPIRE AND ELEVATE A TEAM OF ELITE TPMS?\n\n\n\n\n \n\n\n\n\nThen Jobber might be the place for you! We’re looking for a Group Lead, Technical Program Management to be apart of our Systems group! \n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.\n\nThe role: \n\nReporting to the Director of Technical Program Management, the Group Lead, Technical Program Management will primarily manage a portion of our Technical Program Managers, working with internal stakeholders to build, support and maintain the operating functions within Jobber. This role will work collaboratively with stakeholders across Jobber. \n\nThe team:\n\nThe systems group works with the fundamental technology pieces that make up Jobber, Production Engineering, Frontend and Backend Foundations teams. We are always looking for ways to drive impact in how Jobber’s technology operates, and how we can continue to help Jobber scale sustainably. We work closely with the Product team to ensure that changes are in the best interest of the customers we serve, and are always looking for ways to improve their experience. Performance, quality, uptime, and speed to deliver quality code are some of the key pillars with which we look at our work. We sometimes work across teams and across business silos within Jobber, and we look for solutions that will drive success across the whole organization, not just within our teams.\n\nThe Group Lead, Technical Program Management will:\n\n\n* Facilitate, collaborate, maintain and ship the Roadmap for assigned focused areas, while connecting product, internal roadmaps and technical strategy for Jobber. \n\n* Ownership over the creative process of generating, developing, and curating new ideas.\n\n* Discovering and understanding the connections between people’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs, you can prioritize building what matters to achieve product goals and initiatives.\n\n* Manage strategic goals, initiatives, and required tech investment. \n\n* Mentorship: Balance coaching, feedback, and mentorship of your team to get better at their craft, and achieve their career ambitions. \n\n* Hold the team accountable to a quality roadmap that is delivered in a timely manner.\n\n* Foster collaboration: Partner and collaborate with the respective leadership teams and stakeholders in the focus areas of your team. \n\n* Help drive large scale initiatives, with high amounts of change management.\n\n* Have a close relationship to technology. You’re able to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.\n\n* Own cascading engineering metrics and goals for each team and their area of responsibility.\n\n\n\n\nTo be successful, you should have: \n\n\n* Demonstrated experience as Technical Program Manager or Technical Product Manager for an internal engineering team. \n\n* Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.\n\n* Dedicated management experience, managing people in an always-changing and often quick growth environment. Ability to provide feedback, advise and/or steer TPMs in the right direction based on business and user goals.\n\n* A strong technical background that has allowed you to support interactions with engineering teams. \n\n* Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business. \n\n* Ability to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members.\n\n* A data mindset. You look to data to define a problem and you also look to data to demonstrate success. You are energized by the ability to contextualize your work through various tools, systems and processes.\n\n* A desire to collaborate. To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments.\n\n* Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.\n\n* A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity. \n\n\n\n\n\n* Ownership. You are driven to do the right things for your work and are accountable for the outcomes of the Technical Program Managers that you lead.\n\n\n\n\nNice to haves: \n\n\n* Previous experience with systems teams, having worked in one or more areas (infrastructure, mobile or web front-ends, APIs, etc).\n\n* Experience with integrating multiple disparate systems in a sustainable and maintainable way.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Mobile and Backend jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVancouver, British Columbia, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n⚡️ About Us\n\nBased in San Diego, California, Altium, LLC (ASX: ALU) is a recognized leader in the global electronics sector, relentlessly pushing the boundaries of innovation with its advanced software-based solutions. For over three decades, AltiumDesigner has been the go-to PCB design tool tailored for designers and electrical engineers. Our Altium 365 platform is an open, cloud-based solution that supports every phase of the electronics development lifecycle, from the initial concept to the final product realization, and guarantees a smooth, integrated, and efficient workflow throughout the product development process. Furthermore, our Octopart search engine stands as the world’s most comprehensive and trustworthy resource for locating electronic components, streamlining the sourcing process for professionals. Catering to a broad spectrum of clients, ranging from individual innovators to sprawling multinational corporations, Altium is deeply committed to arming our users and customers with the essential solutions required to turn their innovative electronic ideas into market-leading products.\n\nLocation: This role is Poland-based. We have our office in Katowice, but you can work remotely from any city in Poland as well.\n\nJob purpose\n\nSenior Product Marketing Manager will work closely with the Head of SaaS Product Marketing of the cloud business unit to develop positioning, “go-to-market” strategy, and sales tools for our Altium 365 electronics development platform and corresponding applications and integrations. This is a very cross-functional role that will work closely with product, marketing, sales, customer success, and other corporate resources with the primary goal of helping marketing and the sales team drive leads and sales with our existing customer base and new users. This is a new position driven by our rapid growth and you will be joining a team of product marketers living in Europe and the United States.\n\n \n\nDuties and Responsibilities:\n\nThis role will initially focus on our new Altium 365 Requirements Manager application and our recently acquired Valispace systems engineering and requirements solution. Over time, you might take on additional applications and integrations on the Altium 365 platform.\n\n\n* Develop clear and compelling messaging and positioning that conveys our differentiated value to our various customers across the electronics development process;\n\n* Understand our customers and the reasons they buy, and use the insights to build buyer personas that sales and marketing can leverage to do their jobs more effectively;\n\n* Plan, coordinate, and launch several Altium 365 apps and/or integrations each year;\n\n* Partner cross-functionally to drive and support initiatives that build market leadership, market awareness, pipeline, and revenue;\n\n* Work with our sales team to ensure they can effectively tell our product stories in a way that resonates with prospects;\n\n* Create product content such as sales presentations, one-pagers, demonstrations, and website copy;\n\n* Help the content team write blog posts, white papers, and other technical content;\n\n* Develop and deliver content for webinars and events to communicate our product value;\n\n* Work closely with the Demand Generation team on marketing campaigns to drive pipeline and retention for your products;\n\n* Communicate customer feedback and market trends to product management to inform product enhancements and roadmap direction;\n\n* Research the competition to continually refine our messaging and positioning, influence product direction, and enable sales to win;\n\n* Celebrate our customers by contributing to case studies, stories, and testimonials, leveraging our products to build credibility in the market.\n\n\n\n\n \n\nQualifications:\n\n\n* BS in an engineering discipline, BSEE or BSME preferred\n\n* 5+ years of product marketing experience of a technical product, experience marketing SaaS/cloud products preferred\n\n* Native or near-native speaker of English, fluency in at least one more major European language (German, French, Spanish, Italian) is a big plus\n\n* Experience working with and marketing Systems Engineering, Model Based System Engineering, and requirements tools like Valispace, Jama, DOORs, etc is preferred\n\n* Excellent communication, writing, and editing skills\n\n* Experience working with creative teams on visual concepts, graphics, videos, and other visuals to support product positioning and content strategy\n\n* Strong project and organizational skills with the ability to optimally structure and prioritize work\n\n* Good analytical skills – comfortable manipulating data and drawing insights\n\n* Energy and enthusiasm to evangelize Altium 365 to colleagues and the market\n\n* Comfortable with ambiguity, problem-solving, a fast-paced agile environment, and working with a remote team spread over Europe and the United States\n\n\n\n\nCompensation, Benefits, and Perks 🎉\n\n\n* 🏥 Private medical insurance\n\n* ❤️ Group life insurance\n\n* 🏦 Contributions to your Kafeteria MyBenefit account\n\n* 🧘 nilo.health, mental health and wellbeing support\n\n* 📚 Professional development support\n\n* 🥳 Employee referral and employee-of-the-month programs\n\n* 🖥 Home internet allowance\n\n* 🏡 Flexible working arrangements available based on role and location\n\n* 🥪 Free lunch on Tuesdays, snacks, and drinks in the office\n\n* 🚗 Free parking\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$52,500 — $87,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.\n\n\nSaviynt Labs\n\n\nThis opportunity is in the Saviynt Labs organization. We design, build, and run the leading Enterprise Identity solutions. Our product teams innovate industry-leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence, and we attract the best talent in our industry. Our cloud services are built on AWS, GCP and Azure with a global presence. Our customers love what we do and work with us to build the future customer experience at scale. \n\n\nWHO WE’RE LOOKING FOR\n\n\nDo you want to help enable our customers in their digital transformation and continue to evolve our platform? If you answered yes, Saviynt is the place for you. We are a distributed global R&D team that is extremely focused on building a platform that solves the toughest security and compliance challenges while helping Saviynt maintain its leadership position in delivering enterprise identity cloud solutions.\n\n\nSaviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.\n \nDo you want to help enable our customers in their digital transformation and continue to evolve our platform? If you answered yes, Saviynt is the place for you. We are a distributed global R&D team that is extremely focused on building a platform that solves the toughest security and compliance challenges while helping Saviynt maintain its leadership position in delivering enterprise identity cloud solutions. \n \nWe encourage you to apply and bring your expertise if you’re a:\n\n\nCollaborative Partner: Working side-by-side with business colleagues and interacting with customers, you’ll address their technical challenges and ensure quality through collaborative, test- and behavior-driven development\n\n\nProblem Solver: Complex problems often require innovative, creative approaches—and you’ll work to come up with outside-the-box solutions to solve them\n\n\nCustomer-Centric Developer: You understand who we’re here to serve and the products you develop will keep the end-user front and center\n\n\nForward Thinker: Merely fixing a problem isn’t enough – using your proactive mindset and initiative, you’ll also identify opportunities to enhance performance, quality, and efficiency\n\n\nMotivated Mentor: Exercise your technical chops while coaching and collaborating with junior software engineers.\n\n\n\n\n\n WHAT YOU WILL BE DOING\n* Help define overall architectural principles, frameworks, and standards\n* Contribute to the architecture strategy and manage the alignment to the product roadmap\n* Combine a broad understanding of current technologies with deep, architect-level expertise in core areas such as database design, software architecture, cloud architecture & infrastructure architecture\n* Provide input on technology selection and help drive best practices\n* Guide early-phase application design decisions through strong communication skills and deep technical expertise\n* Drive technical decisions to support critical success factors like performance, security, scalability, and maintainability; and identify opportunities for improvement in those same areas in existing systems\n* Facilitate and drive technical design conversations as part of the backlog grooming process across development teams\n* Review and create a system, software, and technical design specifications that fulfill product requirements\n* Provide hands-on development where appropriate to help deliver architecture that supports product delivery, and train and lead other developers in how to leverage new architectures or technologies\n\n\n\nWHAT YOU BRING\n* Bachelors degree or an equivalent work experience \n* Minimum of 5+ years of Software architect experience with customer-facing, large-scale, web-based, or SaaS applications. Overall 10+ years of experience.\n* Minimum 2+ years of software development or software architect experience with Privileged Access management with any of the leading PAM products\n* Deep, hands-on, architect-level understanding of various java frameworks (spring boot, grails etc.)\n* Strong knowledge of architectural styles and design patterns. Microservices experience and the development of APIs are a strong plus.\n* Hands-on knowledge of deployment patterns for cloud deployments - AWS & Azure\n* Extremely clear communicator with a listen-first approach.\n* Thorough knowledge of key cloud platform components such as AWS RDS, Elastic Search, RabbitMQ/ActiveMQ, Kafka, Kubernetes, and Spring cloud framework.\n* Thorough knowledge of security principles and patterns of Authentication and Authorization, Single sign-on, and federation. Knowledge of spring security, SAML, OAuth, etc is also highly preferred.\n* Expertise in analyzing and troubleshooting large-scale distributed systems and willingness to help the support and development teams diagnose and address production issues\n* Ability to balance the long-term (“big picture”) and short-term implications of individual decisions\n\n\n\n\n\n$180,000 - $240,000 a yearWe offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $180,000 - $240,000 annually.\nYou may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.\n\nIf required for this role, you will:\n- Complete security & privacy literacy and awareness training during onboarding and annually thereafter\n- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):\n\n\n > Data Classification, Retention & Handling Policy\n > Incident Response Policy/Procedures\n > Business Continuity/Disaster Recovery Policy/Procedures\n > Mobile Device Policy\n > Account Management Policy\n > Access Control Policy\n > Personnel Security Policy\n > Privacy Policy\n\n\nSaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!\n\n\nSaviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Java, Cloud, Mobile and Junior jobs that are similar:\n\n
$52,500 — $82,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications \n\nMinimum Qualifications \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal.\n\n\n\n\n \n\nTravel Required\n\nUp to 10%\n\n \n\nOther Duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\n \n\nWhat it’s like to work at Rithum \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$65,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
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