\nAt HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree”. This position is Full-Time and Remote within the United States. \n\nAre you an experienced IT Admin looking for a new challenge? We are looking for a Fully Remote IT Admin to join our team and provide remote support to our employees in the AMER and EMEA regions. In this role, you will be responsible for ensuring IT service requests are met promptly and contributing to the overall success of our IT operations. The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment. Previous IT Helpdesk or IT Support experience is also required. If you are a highly motivated and skilled individual who can work independently and as part of a team, we encourage you to apply.\nWhat They Will Be Working On:\n\n\n* Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom\n\n* Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary.\n\n* Support remote users via Slack, Zoom, email, and desktop remote control software.\n\n* Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware.\n\n* Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications.\n\n* Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access.\n\n* Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees.\n\n* Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes.\n\n* Communicate IT concepts effectively to both technical and non-technical users.\n\n* Use data to make informed decisions and build processes accordingly.\n\n* Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally.\n\n* Personify the company's value of Customer Delight and build strong customer relationships by delivering customer-centric solutions..\n\n* Manage multiple projects efficiently, prioritizing and completing projects per IT Support SLA commitments.\n\n\n\nWhat We Are Looking For:\n\n\n* Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests.\n\n* Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications.\n\n* Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company's IT systems and tools.\n\n* Communicate effectively with customers and colleagues, utilising excellent interpersonal skills to build relationships and address concerns.\n\n* Work both independently and collaboratively as part of a team, contributing to the success of the organization.\n\n* Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary.\n\n* Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments.\n\n* Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows.\n\n\n\nWhat skills are non-negotiable to be successful in this role?\n\n\n* Experience with JAMF\n\n* Experience Mac\n\n* Experience with OKTA\n\n* Experience with G-Suite/Slack/Zoom\n\n\n\nWhat skills would be helpful but not required to be successful? \n\n\n\n* Strong customer support skills\n\n* Strong communication skills\n\n* Start up environment experience\n\n\n\nBenefits & Perks:\n\nWe have a full package of competitive benefits and perks which include:\n\n* One-time home office set up stipend\n\n* Monthly Remote Work Enablement Stipend\n\n* Professional Development Reimbursement\n\n* Wellbeing Benefits (Headspace, etc)\n\n* Flexible paid time off and paid leave for new parents\n\n* Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents\n\n* Employee stock options, flexible work hours, and time off\n\n\n\nAbout HackerRank:\n\nHackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with a total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 26.5M developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!\n\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.\n\nWe offer a comprehensive total rewards package, in which you’ll be rewarded based on your performance and recognized for the value you bring to the business. \n\nTotal compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work-from-home stipend, learning and development reimbursements, flexible remote-first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you’ll decide how much time you need based on your circumstances.\n\nCurrent base salary range: $60,000 - $80,000.  The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commission (for sales-related roles), bonuses, or benefits for which you may be eligible. Salary may be adjusted based on business needs.\n\nNotice to prospective HackerRank job applicants:\nWe’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.\nHere’s how to spot the real deal:\n\n\n* Our Recruiters use @hackerrank.com email addresses.\n\n* We never ask for payment or credit check information to apply, interview, or work here. \n\n\n\n\nThanks for your interest in HackerRank! \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Admin and Mobile jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMountain View, California, United States

\nPosition Overview: We are seeking a highly skilled and experienced Senior IT Applications Engineer to join our team. The successful candidate will play a crucial role in managing and optimizing our IT applications, ensuring seamless integration, automation, and workflow improvements. This role requires expertise in various IT applications, identity and access management, and the ability to support cross-functional teams with technical solutions.\n\n \n\nKey Responsibilities:\n\n\n* IT Applications Management: Administer and optimize IT applications including Okta, Slack, Google Workspace, Microsoft 365, Jira, Confluence, and Zoom.\n\n* Integration and Automation: Implement and maintain integrations, automations, and workflows within IT applications. Experience with Okta SSO and SCIM is essential.\n\n* Onboarding and Offboarding: Automate onboarding and offboarding processes to enhance efficiency and accuracy.\n\n* Identity and Access Management: Manage identity and access IT Applications, including role-based access control (RBAC).\n\n* MDM Tools Administration: Manage and maintain Intune and JAMF for Application management on devices. Implement and Manage Zero Trust access controls for IT Applications from laptops, phones, and tablets.\n\n* Security and Compliance: Conduct periodic user and admin access reviews and participate in HIPAA and PCI audits. Partner with the Infosec team to secure IT applications, fix vulnerabilities, and respond to incidents.\n\n* Serve as a technical architect and consultant to other engineering teams by assisting them with integrating SaaS applications into engineering workflows and promote good system design practices that focus on secure identity and access management, automation, and standards based configuration.\n\n* Best Practices Implementation: Implement industry-standard best practices for IT application management and security.\n\n* Vendor Engagement: Perform periodic assessments with vendor representatives and stay updated with evolving technologies and product enhancements.\n\n* Support and Incident Response: Provide Tier 2/3 support to the IT Helpdesk and help resolve complex issues.\n\n* Cross-functional Collaboration: Work closely with various cross-functional teams to understand their needs and provide technical solutions.\n\n* Project Participation: Contribute technical expertise and insights to IT projects and initiatives.\n\n* Documentation: Create and maintain comprehensive documentation for IT processes and procedures.\n\n* Stakeholder Communication: Communicate effectively with stakeholders at all levels of the organization.\n\n* Mentor and train service desk technicians on IT applications SOP and best practices.\n\n\n\n\n \n\n \n\nQualifications:\n\n\n* Experience: 5+ years of hands-on experience in administering IT applications.\n\n* Technical Skills: Expertise in Okta, Intune, JAMF, Google Workspace, Microsoft 365, Jira, Confluence, Zoom, and AzureAD.\n\n* Certifications: Industry certifications for various tools are a plus.\n\n* IAM and RBAC: Strong experience in Identity and Access Management and Role-Based Access Control. Experience in SSO, SCIM, SAML, and OIDC\n\n* Comfortable consuming REST APIs and LDAP for various applications.\n\n* Security and Compliance: Knowledge of compliance frameworks and audits is a plus\n\n* Automation and Integration: Proven experience in automating processes and integrating IT applications. Scripting experience is a plus.\n\n* Support Skills: Ability to provide Tier 2/3 support and respond to incidents effectively.\n\n* Communication: Excellent communication skills, both written and verbal.\n\n* Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Senior and Engineer jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDallas, Texas, United States

\nWho are Tide:\n\nAt Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. \n\nTide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. \n\nWhat we’re looking for:\n\nReporting to the Head of IT and InfraOps, you will be a support focused engineer and will have a background in IT Systems and cloud native administration. You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. \n\nAs an IT Enablement Engineer you’ll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams.\n\nAs an IT Enablement Engineer you’ll be: \n\n\n* Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems\n\n* You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates\n\n* You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.\n\n* Providing 1st/2nd line systems and application level support to end users\n\n* Troubleshooting problems, answering questions and providing training on IT Systems to end users.\n\n* Identifying, testing, and implementing workarounds for reported issues\n\n* Assist in the maintenance and rollout of new applications and their integrations.\n\n* Document procedures, policies, technical instructions and security practices\n\n\n\n\nWhat makes you a great fit: \n\n\n* You have working knowledge of the following MDM tools\n\n\n\n           a. JAMF Cloud\n           b. Microsoft Modern endpoint management tools - Intune.\n\n\n* You have knowledge about Okta & you have experience with Identity and  Authentication tooling (Okta)\n\n* You have working knowledge of Atlassian backend.\n\n* Knowledge of Google workspace administration would be an added bonus.\n\n* You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.\n\n* You have knowledge about Apple devices, Mac OS and its configuration.\n\n* You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)\n\n* Excellent customer focus and a can-do attitude and good communication skills\n\n\n\n\n \n\nWhat you’ll get in return: \n\n\n* Competitive salary\n\n* Self & Family Health Insurance\n\n* Term & Life Insurance\n\n* OPD Benefits\n\n* Mental wellbeing through Plumm\n\n* Learning & Development Budget\n\n* WFH Setup allowance\n\n* 15 days of Privilege leaves\n\n* 12 days of Casual leaves\n\n* 12 days of Sick leaves\n\n* 3 paid days off for volunteering or L&D activities\n\n\n\n\n\nTidean Ways of Working \n\nAt Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.\n\nTide is a place for everyone\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, macOS, Cloud, Microsoft, Mobile and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew Delhi, Delhi, India

\nAbout the role\n\nDataCamp is a cloud-oriented company with a global presence. Our employees are located in 3 locations: New York (US), Leuven (BE), London (UK), or working remotely. We are a team of people with varying skill sets, from technical DevOps engineers to enthusiastic salespeople.\n\nYou will be responsible for supporting and enabling our internal teams, in-person and remote, and maintaining our internal SaaS based systems. You will be exposed to many different technologies like Okta, Google Workplace, MS365, Atlassian Jira, Servicedesk, Jamf, and Make. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.\n\nAs IT Support Engineer, you will have excellent customer service and communication skills with an eagerness to learn and do more. You will need a “yes, I can” attitude. You’re always looking for opportunities to improve our corporate IT environment and asking what else can be done to help. \n\nYou will play a key part in the day-to-day corporate IT operations, support for internal IT systems and, together with the People Business partner, the main contact in the London office for workplace-related questions and tasks.  You will have the opportunity to impact and drive future improvements and owning your day-to-day work. \n\n \n\nWorking odd hours on occasion and traveling between offices (New York, London, Leuven) may be required. You will report to the Head of IT.\n\n \n\nResponsibilities\n\n\n* Support DataCamp Staff in their IT operations\n\n* Onboard and welcome new joiners and Manage Access\n\n* Maintain accurate Asset Management records\n\n* Ensure up-to-date Endpoint Security\n\n* Managing DataCamp’s internal infrastructure and Saas applications. \n\n* Keep systems compliant with internal security standards\n\n* Document support and operations processes\n\n* Execute projects to improve systems and operations\n\n* Assist in preparation for infosec audits\n\n* Assist with IT hardware and software procurement\n\n* Assist with London office workplace and event management\n\n\n\n\n \n\nThe ideal candidate \n\n\n* Ability to help DataCamp employees solve software problems and Apple hardware products, including laptops, desktops, phones, and accessories.\n\n* Experience with hosted productivity and communications applications, including Google Workspace, MS Office, Zoom, Okta, Slack, and other commonly used SaaS systems, and the ability to support onsite and remote employees.\n\n* A positive, service-oriented attitude, needs to be a problem-solver\n\n* Highly responsive\n\n* True team player\n\n* Excellent oral and written communication skills.\n\n* Detail-oriented\n\n* Hands-on\n\n* Resourcefulness – the ability to figure things out\n\n* Good Knowledge of MacOS and Google Workplace\n\n* Knowledge of JAMF, Okta, and Atlassian is a plus.\n\n* Experience using and managing ticket-based enterprise workflow management systems, particularly Atlassian products, is a plus. \n\n* Willingness to travel occasionally to remote offices\n\n\n\n\n \n\nIt’s a plus if \n\n\n* You have the ability to support and assist employees using AV systems, both on-site and remotely\n\n* You are a Jamf Certified Admin or Jamf Certified Expert\n\n\n\n\nYou have experience with automation tools like Make, Atlassian automation, Slack Workflows, …\n\n\n* You have experience working in an ISO 27001 or SOC2-certified environment\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, macOS, InfoSec, DevOps and Engineer jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom