YOU ARE:\n\n\n* A tech savvy problem solver with a keen eye for detail and a passion for technology.\n\n* A self motivated and driven individual who thrives in dynamic environments, always ready to tackle new challenges.\n\n* Highly organized, with a talent for managing multiple tasks efficiently and a knack for keeping things in order.\n\n* A proactive learner, eager to stay ahead of the curve with the latest IT trends and best practices.\n\n* An excellent communicator, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across departments.\n\n* A strategic thinker, with the ability to see the bigger picture and plan IT initiatives that align with organizational goals.\n\n* Flexible and adaptable, comfortable with in-office days two times monthly, and responsive to real time communication needs.\n\n* A team player, dedicated to supporting your colleagues and contributing positively to the workplace culture.\n\n\n\nWHAT YOU’LL DO:\n\n\n* Work 5 hours per week with flexibility to do up to 10, as needed\n\n* Comprehensive IT Setup & Management: Lead the initial setup and ongoing management of accounts, laptops, and essential tech resources for all employees, guaranteeing an efficient digital workplace.\n\n* Device Lifecycle Coordination: Oversee the preparation of devices for shipment, manage returns, maintain a meticulous inventory, and ensure our tech assets are well organized and cared for.\n\n* Subscription Oversight: Proactively manage IT subscriptions, including tracking renewals and optimizing our tool suite to eliminate unused resources, ensuring cost effectiveness and relevance.\n\n* Strategic Training Initiatives: Design and implement an IT training calendar for the TribalScale team, focusing on fostering best practices in areas such as password management and cybersecurity awareness.\n\n* Troubleshooting & Support: Offer expert troubleshooting and problem solving services, including bi-monthly in-office days to address on site IT needs, ensuring our infrastructure always supports peak performance.\n\n* Real-Time Communication: Maintain a responsive presence on Slack for IT support and foster team collaboration through knowledge-sharing channels, promoting a culture of accessibility and continuous learning.\n\n\n\nWHAT YOU’LL NEED:\n\n\n* At least 3-5 years of experience in IT support, network administration, or a similar role with hands-on experience in managing IT infrastructure, including hardware and software troubleshooting, setup, and maintenance.\n\n* A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of relevant education and hands-on experience may also be considered.\n\n* Demonstrated experience in managing IT projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies is a plus.\n\n* Proven track record in managing the lifecycle of technical equipment, from procurement and setup to inventory tracking and disposal. Experience with device management software and best practices is essential.\n\n* Knowledge of IT security protocols, data protection laws, and compliance requirements. Experience in conducting IT security training and awareness programs is highly desirable.\n\n* Experience in managing software subscriptions, license agreements, and relationships with IT vendors, ensuring cost effective utilization of services and compliance with contractual obligations.\n\n* Excellent written and verbal communication skills\n\n* Genuine desire to learn new skills and implement learnings into practice\n\n* Comfortable working in a fast-paced environment, capable of adapting to changing priorities and maintaining high performance under pressure.\n\n* Strongly organized and detail-oriented\n\n* Proficiency in GSuite\n\n\n\nWHAT WE’D ALSO LOVE TO SEE:\n\n\n* Professional IT certifications\n\n* Experience in an agency environment\n\n* Experience building projects or processes from the ground up\n\n* An understanding of generative AI’s impact on the world of today and tomorrow\n\n* Early adopter of new technology and gadgets\n\n\n\nSALARY:\n\n\n* $25.00 - $30.00CAD per hour\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Education jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada