Remote OK®

## The Position Summary\n* Title: People operations specialist\n* Objective: Create a better, stronger team through recruitment, training and feedback.\n* Location: Wherever, preferably in APAC timezones. Opportunity to come and work in one of our hubs (Syd, Melb, Vietnam, Singapore)\n* Reports to: Managing Director, [Freddy Chanut](https://www.inmarketingwetrust.com.sg/frederic-chanut-conversion-rate-expert/))\n* Key objectives: setup and organise systems to recruit, train and motivate team members\n* Favourite approach: Connected systems to better evaluate and improve individual and team performance\n* Experience required: HR/ops background\n* Salary: on par with industry standards\n* Duration: ongoing, part time as a freelance/contractor\n_(many folks in the team have the same setup. These folks have been with us for 4+ years)_\n\n\n## The Company\n\nWe are a Digital Marketing Optimisation Agency specialised in the travel industry. Our motto: Traffic is nice. Revenue is better.\n\nWe improve our clients marketing performance by:\n1. getting an idea of what’s happening via Analytics and Data Science , ([Find more about Analytics](https://www.inmarketingwetrust.com.sg/analytics/) [and data science](https://www.inmarketingwetrust.com.sg/data-science/))\n2. we improve their sales using CRO techniques ([Find more about CRO](https://www.inmarketingwetrust.com.sg/conversion-rate-optimisation//))\n3. we get more people on the site using Paid Search (aka AdWords), SEO, content marketing, and PR ([Find more about Search](https://www.inmarketingwetrust.com.sg/seo/))\n\nWe are picky about the clients we bring on-board.\nWe won’t engage with a firm unless we believe we can make a difference to their business and help them Get Stuff Done.\nThis stops us from taking on board demoralising projects and having us hating our jobs and our clients.\n\nWe have sacked clients a few times not because we were not making money but because we were not making a difference and they were taking too much headspace for nothing.\nThe current agency model is broken and we really believe we can build a better alternative. But we need great people to help make this happen and that where you come in.\nCareer progression is based on your ability to deliver and drive ideas and difference for both client and the company, not your ability to play politics or by the cut of your suit.\n_(in fact, we have a no pin stripe suit policy, we are not accenture)_\n\n## The Job Description\n\n\nDue to our company’s growth (+100% every year for the last 4 years), we are on the hunt for a people operations specialist to setup and execute resources program that enable the business to quick grow and adjust to relevant business conditions and company expansion.\n\nThe job is 2 parts: Biz as usual and Scaling up projects\n\n**Biz as usual**\n\n- Recruitment\n-- We hire digital nomads around the world\n-- Company culture fit is critical for a remote business\n-- We are looking to grow big time in South East Asia\n- Follow up\n-- Ensure onboarding is the most effective to improve chances of success\n-- Follow up with training and performance\n-- Ensure folks get the right feedback, on time and improve performance according to it\n- Management\n-- Ensure folks set and hit ambitious goals driving them and the company forward\n-- Track their time and help plan for future needs.\n \n\n**Key “Scaling up” projects**\n\n1. Improve Recruitment processes (we recruit remote digital nomads)\n2. Review/Improve onboarding process – the more efficient our onboarding process is\n3. Upgrade KPIs and feedback solutions – OKR + 360 feedback + 1 on 1 feedback)\n4. Resources management & control\n5. Update/upgrade team policies and procedures to ensure compliance\n6. Refine training programs based on experience\n7. Flesh out work + travel 2 years program\n\n\n\n\n\nThe Ideal Candidate\n———————–\n\n**Skills and Experience**\n- 3-5 years experience in a People organisation with exposure to HR & Recruiting programs\n- Ability to be discreet and keep information confidential\n- Solid attention to detail, follow-through, resourcefulness, and being able to prioritize tasks\n- Great organisational and time-management skills\n- Must be able to worked unsupervised, be dependable and own the job\n- Previous exposure to crafting processes from scratch or defining new ones\n- Ability to work in a geek-friendly environment\n\n**Very big plus for Experience with :**\n\n- Experience implementing/integrating HR systems (Bamboo, Google Sheets, Small Improvements, Teamworks)\n- Experience at a dynamic, rapidly growing technology company\n- If this sounds just like you, then follow the application process. We look forward to hearing from you.\n\n\n\n**Key Attributes**\n- Be a problem solver \n-- Business acumen \n-- Ability to balance best in class recommendations with business priorities and limitations. \n-- Develop and execute strategies in challenging environments.\n- Be a people person \n-- Solid verbal and written communication skills \n-- Excellent relationship building skills \n-- Experience and interest in supporting new business initiatives\n- Be an organised person \n-- Team management skills \n-- Strong project management experience \n-- Ruthless focus on meeting time vs. budget objectives \n-- Strong ability to multitask between several projects and BAU tasks\n- Be a curious person \n-- A relentless curiosity and an inquisitive mind \n-- Familiarity with emerging technology \n-- Knowledge of trends and innovations in digital media\n\n**Attributes and behaviours we love to see**\n* Ownership of your work\n* Inquisitive\n* Analytical\n* Solution oriented\n* Results orientated\n* Collegiate and supportive\n* A sense of humour\n\nIf this sounds just like you, then follow the application process. We look forward to hearing from you.\n## The Application Process\n———————–\n1. Fill up the form. Submission is generally reviewed within 3-5 working days\n2. Do some short tests (typically 1-3hrs max), live case scenarios giving you an opportunity to see exactly what we do and how we do it\n3. Review of tests + Interview with Managing Director\n4. Interview with the team - see whom you will be working with and ask questions you didn’t dare to ask before\n5. Offer and Contract drafted, review signed, Happy dance ensue\nNow, here is step 1, time to tell us a bit about yourself. \n\nPlease mention the words **FEEL NARROW CUPBOARD** when applying to show you read the job post completely (#RMjE2LjczLjIxNi43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to HR, Part Time, Executive, Recruiter, Travel, Marketing and Sales jobs that are similar:\n\n $70,000 — $100,000/year\n