This job post is closed and the position is probably filled. Please do not apply. Work for Rarible and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 1 year ago
\nInterested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone.\n\n\nIf this resonates with you, we'd love to have you on board!\n\n\nWe are looking for a Customer Success Specialist (US/remote).\n\n\nAs a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary. \n\n\n\n\nWhat you will do;\n\n\n- Respond to day-to-day customer and community requests via Zendesk and social media channels.\n- Own customer problems until they are solved, and escalate technical problems to the product team when necessary.\n- Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.\n- Report weekly and monthly activity through analytics and insights reports.\n- Follow monthly and quarterly objectives based on data to improve customer satisfaction.\n- Constantly improve processes in a fast-moving market and start-up environment.\n\n\n\n\nSkills and Qualifications; \n\n\n- Previous experience isn't a must, but ideally you have experience in a customer care, customer success, or account management role.\n- Outstanding written and verbal skills in English.\n- Knowledge of web3 culture and the NFT market.\n- Deep care for customer experience.\n- Zendesk experience is a plus.\n\n\nThis is a remote position and may contain some shift work - this person should be based in in the US or americas timezone.\n\n\nIf you're passionate about customer success and building Web3, we encourage you to apply for the Customer Success Specialist role at Rarible. We look forward to hearing from you!\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3 and Web3 jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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