Acquia is hiring a
Remote Account Management Coordinator
\nJob Title: Account Management Coordinator\n\nJob Location: Remote, India\n\nDepartment: Sales\n\n \n\nAcquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.\n\nHeadquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!\n\nAbout The Team: \n\nThe Account Management Coordinator role lives within the Sales Department here at Acquia. You will be working with Sales Representatives, Account Managers, and Customer Success Managers. You will be responsible for managing tasks through a ticketing system on a daily basis and will be a critical part of a team focusing on managing the operational backend of the customer lifecycle. \n\nAs the Account Management Coordinator, you will…\n\n\n* Support Account Manager’s in the process of onboarding, renewal, upsell and cross-sell efforts\n\n* Contribution to quarterly business review preparation\n\nReview and validate contract entitlements for renewals\n\nProvision and handle customer entitlements through new purchases and contract renewals\n\nCustomer consumption tracking, reporting, and billing coordination\n\n* Management of infrastructure change process – including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia\n\n* Management of emergency upsize process to ensure customer success\n\n* Working closely with Support and Operations teams to coordinate efforts to ensure customer success\n\n* Work cross-functionally with Solutions Engineers, Sales, Finance and Legal to process requests quickly and efficiently\n\n* Support automation efforts and identify process efficiencies\n\n\n\n\nWhat you’ll need to be successful…\n\n\n0-2 years of experience\n\nBachelor's degree preferred\n\nCustomer service oriented with a great teammate mentality and cross-group teamwork skills\n\nDetail oriented with strong organizational skills, follow-through, & high level of accountability\n\nStrong written and verbal communication skills\n\nAbility to prioritize multiple systems and administration at once\n\nAbility to work effectively within a dynamic, fast paced and constantly evolving environment\n\nShould be comfortable working in 9am-5pm IST hours.\n\nUnderstanding of any ticketing system like Jira or salesforce is nice to have.\n\n\n\n\n\n\nAcquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Sales and Backend jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPune, Maharashtra, India
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