\n\nSince 2012, weโve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.\n\nItโs what helps us build uncompromising trust and impeccable reputation with our clients, every time.\n\nFor more information, access www.infusemedia.com.\n\nJob Description\n\n\nThe Client Success is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.\n\nResponsibilities and Duties\n\nDevelop and maintain relationships with a select group of named accounts to ensure campaign success\n\nServe as a trusted advisor for our clients and be an expert in INFUSEmedia offerings\n\nCollaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome\n\nCollaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects\n\nCreate and coordinate account documentation including reports, RFPs, and other recommendations\n\nAccountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding\n\nQualifications\nOutstanding written and verbal communication skills, coupled with strong empathy for customers and their success\n\nMinimum two years of account management and/or customer success/service experience preferred\n\nOrganized, detail-oriented, and able to manage 30+ clients at once\n\nDemonstrated ability to work both collaboratively as part of a team and independently with minimal supervision\n\nStrong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues\n\nWork logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation\n\nComfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.\n\n\n\nOur Hiring Process:\n\nWe will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionalsโevery person is unique. We promise to give your candidacy a fair and detailed assessment.\n\nWe may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.\n\nAt this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.\n\nFrom thereon, itโs decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, Sales and Non Tech jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States
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