\nAbout the Role\nAs an AI Prompt Engineer you will build, test, and scale LLM prompts in a small, fast-moving team. In this role, you will use entry-level Python as well as LLMs. You will manipulate prompts to better understand our users, our marketplace experts, and improve our chatbot experience, driving revenue and strategic outcomes at every step. You know how to process data at scale and are comfortable making decisions based on that information. As an AI Prompt Engineer you will blend operational LLM support with company-wide outreach to enable teams across the organization to get more out of their prompts. You should be self-directed and have keen judgment about moving projects to completion. \n\nWhat Youโll Do\n\n\n* Practical intermediate LLM prompt engineering\n\n* Core competency using LLMs to process large data swaths, create desired outcomes, and shape bot logic\n\n* Use Excel and basic analysis tools to evaluate the efficiency of the LLM prompts\n\n* Experience improving products and customer experience with A/B testing \n\n* Optimize existing conversation flows and build new ones that engage, convert, and support customers\n\n* Conduct linguistic and functional quality assurance of chatbots\n\n* Work closely with Product Managers to identify new testing opportunities and conversational strategies\n\n\n\n\nWhat Weโre Looking For\n\n\n* 2+ years of experience in conversation design, software engineering, or computational linguistics\n\n* 1+ year(s) of experience in prompt engineering\n\n* Extensive LLM experience, in particular with prompt engineering\n\n* Bachelorโs degree in computer science, linguistics, computational Linguistics, or a related field\n\n* Strong knowledge in developing chatbots or working on AI projects\n\n* Intermediate Python, Regular Expression, C++ or equivalent software development experience to pre/post process data\n\n* Exceptional logical, analytical, and organizational skills\n\n* Basic understanding of NLP techniques, libraries, or toolkits\n\n* Intermediate or higher proficiency in Microsoft Excel\n\n* Excellent business judgement and analytical problem-solving skills\n\n* Ability to take direction and work autonomously once briefed\n\n* Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how they impact conversation designs\n\n* Proficiency PowerBI and/or Google Analytics\n\n* Familiarity with Agile or experience working in scrum sprints\n\n* Familiarity with Microsoft Teams\n\n* Familiarity with Azure Boards, Asana, and/or related project management suites\n\n* Masterโs Degree or PhD in Computer Science, Linguistics, Computational Linguistics, or a related field\n\n\n\n\n\nAbout Us\nWe are a San Francisco based company founded in 2003. Our mission is simple: we help people.โฏWe have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. \n\nWhy Join the Team\nWith 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company thatโs (drum roll, please) profitable!โฏ\n\nOur JustAnswer Promise\nWe strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. Itโs not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.\n\n\n* Data driven: Data decides, not egos\n\n* Courageous: We take risks and challenge the status quo\n\n* Innovative: We're constantly learning, creating, and adapting\n\n* Lean: We focus on customers, using lean testing to learn how to serve them best\n\n* Humble: Past success is not a guarantee of future success\n\n\n\n\nIf these things matter to you, come join the team here at JustAnswer!\n\nPerks and Benefits\n\n\n* Fully Remote Work Environment\n\n* Competitive Pay\n\n* United Healthcare PPO, Kaiser\n\n* FSA and HSA options, including Dependent Care Spending\n\n* Dental & Vision\n\n* Employer paid Long & Short - Term Disability\n\n* Employer paid life insurance\n\n* $75 monthly Remote-Work stipend\n\n* $360 annual Wellness stipend\n\n* $200 per year for registration fees for fitness events, races, and marathons\n\n* Flexible time off\n\n* 11 company holidays\n\n* 401k with company matching\n\n* Paid parental leave\n\n* Charitable donation matching\n\n* JustAnswer subscription with access to 12,000 experts in over 700 categories\n\n\n\n\nAnd let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!\n\n\n\nRemote From these States\nArizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.\n\nPay Transparency\nJustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions. \n\n\nOur Commitment to Diversity\nAt JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.\n\n\n#LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Testing, Microsoft and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Foodsmart is hiring a Remote Customer Support Manager
\nAbout us:\n\n\nWe are the worldโs largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results. Foodsmartโs highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment. \nFoodsmart has supported over 1.8 million members from over 700 health plan, employer and health system clients, with leading strategic and venture investors like Advocate Health, Intermountain Health, Memorial Hermann, Blue Cross Blue Shield of Massachusetts, Mayfield Fund and Founder Collective.\nLearn more at www.foodsmart.com\n\n\nAbout the role:\nThe Customer Support team is a vital part of Foodsmart, ensuring the best possible customer experience.The Customer Support Manager is responsible for leading and managing the team to achieve excellent customer support outcomes. This role is essential in enhancing the overall customer experience and ensuring customer satisfaction. Foodsmart is seeking a team member to join the Customer Support team who can bring leadership and innovation to deliver top-notch customer service.\n\n\n\nYou will:\n* Leadership and Team Management\n* Lead, inspire, and mentor a team of customer service professionals, fostering a culture of excellence, teamwork and service quality.\n* Set clear goals, expectations, and KPIs for the team to achieve outstanding customer support outcomes.\n* Conduct regular meetings to review performance metrics, address concerns and to ensure all team members are informed of updates and changes to processes or policies.\n\n\n\n* Customer Experience Enhancement\n* Empathize with customers especially those with limited technology experience \n* Develop and implement strategies to ensure exceptional customer experiences at every touchpoint.\n* Monitor customer feedback, analyze data, and use insights to drive improvements in customer support processes and procedures.\n* Collaborate with cross-functional teams to address customer pain points and enhance the overall customer journey.\n* Support System Migration - Spearhead the transition to a new telephony system including flow design, inbound phone number transition, inquiry prioritization, inquiry routing, etc.\n* Multi-language IVR - Implementation of an IVR with multi-language capabilities aimed at escalating certain calls and rerouting others to help-docs with ability to send SMS texts messages with helpful links. This IVR will extend 12+ levels and should aim to direct and automate inquiries to appropriate resources.\n* Multi-language Chatbot - The IVR and Chatbot should leverage the same framework with the goal of reducing the need for human interaction and increase the reliance on supporting articles and communications.\n* Customer Facing Knowledge Base - Migrate and update existing support microsite to the new interface and/or website. Ensure the micro-site follows a similar flow design as the IVR and chatbot to guide users to their desired resources and properly prioritize content.\n* Infrastructure Evaluation - Create a model for necessary staffing and tools to identify any gaps in flows or staffing that need to be addressed in order to properly manage current support inquiries.\n* Internal Registered Dietitian Support System - Foodsmart Registered Dietitians raise a large number of inquiries while interacting with customers and have operating questions of their own. We need a system to organize, prioritize and route these inquiries appropriately. \n\n\n\n* Continuous Improvement Initiatives\n* Champion a culture of continuous improvement, innovation, and entrepreneurial thinking to streamline customer support operations and increase efficiency.\n* Monitor and analyze customer feedback, drawing insights to improve the customer experience and service quality.\n\n\n\n* Data-Driven Decision Making\n* Utilize data analytics and metrics to track customer success performance to ensure the company remains at the forefront of industry.\n* Prepare and present reports to senior management, highlighting key performance indicators, trends, and improvement opportunities.\n\n\n\n* Customer Relationship Management\n* Collaborate with Sales and Product teams to ensure alignment on customer needs and product/service enhancements.\n\n\n\n\nYou are:\n* Proactive and act as an advocate for your customers.\n* Take pride in your work and approach every project with enthusiasm and excitement.\n* Excellent in communication and interpersonal skills, with the ability to build rapport with customers and internal teams.\n* Exceptional problem-solving abilities and a customer-centric approach.\n* Knowledge of HIPAA privacy rules and HIPAA consent authorization\n\n\n\n\nYou have:\n* Minimum 5+ years of customer support experience.\n* Proven experience in a leadership role within a customer success, customer service, or related field.\n* Strong entrepreneurial mindset with a track record of driving innovation and process improvements.\n* Proficiency in data analysis and familiarity with customer support software and CRM systems.\n* Bachelorโs degree (BA/BS) in Business, Marketing, Communications, or related field or equivalent work experience.\n* Robust expertise in building and managing sophisticated customer support workflows to be leveraged in an IVR, chatbot and inbound automated response system\n* Advanced knowledge of customer support automation tools\n\n\n\n\nPreferred Skills:\n* B2B2C customer support experience\n* Healthcare support experience\n* Experience in fast-paced start-up environment\n* Expert in Microsoft Excel/Google Sheets\n* Use of AI/predictive modeling to optimize support medium and efficiency\n* Experience with Zendesk, Five9, Intercom support softwares or comparable software\n\n\n\n\n\n$75,000 - $105,000 a yearRole: Customer Support ManagerLevel: M4Location: RemoteBase Salary Range: $75,000/yr to $105,000/yr + equity + benefits\nOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.\n\n\nAbout our benefits and perks:\n\n\nRemote-First Company\nUnlimited PTO\nFlexible & remote location\nHealthcare Coverage (Medical, Dental, Vision)\n401k, bonus, & stock options\nCommuter benefit \nGym reimbursement \n\n\n\n\nFoodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Microsoft, Senior and Sales jobs that are similar:\n\n
$50,000 — $85,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUS
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Fanatics and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 9 months ago
\nCompany Overview\n \nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n \n\n\nWeโre looking for a Program Manager -Chat Bot to leverage the power of an automation-first CX strategy and transform the way we engage and assist our customers. The conversational chatbot is a cornerstone of our brand interactions, enabling us to offer instant engagement with FBG customers on the channels they prefer, at the time they prefer. This in turn allows our brand to talk more with FBG customers using a consistent brand voice, and drives business results.\n\n\nAs a Program Manager, you will use the bot to implement customer experiences designed to increase interaction volume and conversion rates across the end-to-end customer journey. This includes marketing, sales, support, and post-sales customer care. You will also be the voice of our customers within the company, looking for feedback and insights that can inspire new product features, improvements, and ideas.\n\n\n\nResponsibilities \n* Deliver a bot experience on our app, website and landing pages that is best of class\n* Deliver a bot experience that enables FBG customers to self-serve and automates complex and highly personalized actions\n* Work with the Support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customers' entire journey with our brand\n* Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel\n* Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels\n* Report frequently on chatbot performance and understand levers to pull to optimize towards our goals\n* Demonstrate a desire to proactively help and serve internal/external customers meet their needs\n\n\n\nSkills and Qualifications \n* You have 2-3 years experience creating workflows and personalized experiences that are optimized for support and conversion \n* You have successfully implemented and managed customer-facing resources in the past, such as messaging, knowledge bases, and/or content strategy\n* You have experience in customer support roles\n* You are comfortable with building and customizing conversational experiences that reflect brand strategy and tone of voice\n* You have strong conversational writing and readability skills as they relate to creating personalized customer experiences\n* You understand the marketing funnel and are eager to learn more about demand generation focused marketing\n* You are comfortable with a metrics based orientation, and can analyze reports and identify actionable insights to drive new opportunities\n* You love to experiment and think outside of the box\n* You have experience documenting feedback that product teams can digest and action\n* You work well cross-functionally\n* Must be open to occasional travel \n\n\n\n\n\nEnsure your Fanatics job offer is legitimate and donโt fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanaticsโ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (โPersonal Informationโ). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing and Sales jobs that are similar:\n\n
$67,500 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote - USA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.