\nAt Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omni-channel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our client-facing Growth Marketing team to serve our most upper-tier customers.\n\nAs a Digital Marketing Account Manager you will collaborate with your clients to gain a deep understanding of their unique business objectives and design multi channel marketing strategies to drive tangible outcomes. \n\nResponsibilities:\n\n\n* Serve as the primary point of contact for a portfolio of clients and cultivate strong and trusted partnerships with each of them \n\n* Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM)\n\n* Partner with cross-functional teams to execute multi channel marketing campaigns with a focus on ABM, lead generation and attribution \n\n* Lead biweekly or monthly client calls to review program KPIs, deliverable updates, and program progress depending on program scope\n\n* Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program\n\n* Address clients’ questions or concerns about the performance of their program and provide strategic and tactical solutions\n\n* Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually\n\n* Collaborate with Sales to offer a holistic service that can lead to increased revenue\n\n* Develop, present, and implement holistic growth marketing strategies that align with the clients’ goals, covering aspects like user acquisition, conversion, and revenue growth\n\n\n\n\nQualifications:\n\n\n* Bachelor’s degree required\n\n* 5+ years experience in a digital marketing role; agency preferred\n\n* 1+ years of client-facing experience\n\n* 1+  years of project management experience \n\n* Knowledge of best practices for SEO, PPC, ABM and Content Marketing\n\n* B2B and/or industrial/manufacturing industry knowledge preferred\n\n* Experience using SEO tools (e.g.,  SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins\n\n* Experience using marketing platform tools (e.g., HubSpot, Pardot, etc.)\n\n* Experience with our specific tech stack: Hubspot, Google Marketing Suite (GA4, GSC, Lookerstudio), and  WordPress preferred\n\n* Preferred Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, and/or project management\n\n* Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Marketing and Sales jobs that are similar:\n\n $35,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDallas, Texas, United States

\nAt Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omni-channel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our client-facing Growth Marketing team to serve our most upper-tier customers.\n\nAs a Digital Marketing Account Manager you will collaborate with your clients to gain a deep understanding of their unique business objectives and design multi channel marketing strategies to drive tangible outcomes. \n\nResponsibilities:\n\n\n* Serve as the primary point of contact for a portfolio of clients and cultivate strong and trusted partnerships with each of them \n\n* Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM)\n\n* Partner with cross-functional teams to execute multi channel marketing campaigns with a focus on ABM, lead generation and attribution \n\n* Lead biweekly or monthly client calls to review program KPIs, deliverable updates, and program progress depending on program scope\n\n* Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program\n\n* Address clients’ questions or concerns about the performance of their program and provide strategic and tactical solutions\n\n* Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually\n\n* Collaborate with Sales to offer a holistic service that can lead to increased revenue\n\n* Develop, present, and implement holistic growth marketing strategies that align with the clients’ goals, covering aspects like user acquisition, conversion, and revenue growth\n\n\n\n\nQualifications:\n\n\n* Bachelor’s degree required\n\n* 5+ years experience in a digital marketing role; agency preferred\n\n* 1+ years of client-facing experience\n\n* 1+  years of project management experience \n\n* Knowledge of best practices for SEO, PPC, ABM and Content Marketing\n\n* B2B and/or industrial/manufacturing industry knowledge preferred\n\n* Experience using SEO tools (e.g.,  SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins\n\n* Experience using marketing platform tools (e.g., HubSpot, Pardot, etc.)\n\n* Experience with our specific tech stack: Hubspot, Google Marketing Suite (GA4, GSC, Lookerstudio), and  WordPress preferred\n\n* Preferred Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, and/or project management\n\n* Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Marketing and Sales jobs that are similar:\n\n $35,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, MN

\nAt Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omni-channel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our client-facing Growth Marketing team to serve our most upper-tier customers.\n\nAs a Digital Marketing Account Manager you will collaborate with your clients to gain a deep understanding of their unique business objectives and design multi channel marketing strategies to drive tangible outcomes. \n\nResponsibilities:\n\n\n* Serve as the primary point of contact for a portfolio of clients and cultivate strong and trusted partnerships with each of them \n\n* Plan, collect, and document client goals and deliverable feedback for use by cross-functional teams (coordinators, design, development, and SEM)\n\n* Partner with cross-functional teams to execute multi channel marketing campaigns with a focus on ABM, lead generation and attribution \n\n* Lead biweekly or monthly client calls to review program KPIs, deliverable updates, and program progress depending on program scope\n\n* Consult with and educate clients on the digital marketing best practices that guide the strategic direction for their program\n\n* Address clients’ questions or concerns about the performance of their program and provide strategic and tactical solutions\n\n* Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually\n\n* Collaborate with Sales to offer a holistic service that can lead to increased revenue\n\n* Develop, present, and implement holistic growth marketing strategies that align with the clients’ goals, covering aspects like user acquisition, conversion, and revenue growth\n\n\n\n\nQualifications:\n\n\n* Bachelor’s degree required\n\n* 5+ years experience in a digital marketing role; agency preferred\n\n* 1+ years of client-facing experience\n\n* 1+  years of project management experience \n\n* Knowledge of best practices for SEO, PPC, ABM and Content Marketing\n\n* B2B and/or industrial/manufacturing industry knowledge preferred\n\n* Experience using SEO tools (e.g.,  SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins\n\n* Experience using marketing platform tools (e.g., HubSpot, Pardot, etc.)\n\n* Experience with our specific tech stack: Hubspot, Google Marketing Suite (GA4, GSC, Lookerstudio), and  WordPress preferred\n\n* Preferred Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, and/or project management\n\n* Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SEO, Marketing and Sales jobs that are similar:\n\n $37,500 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, Minnesota, United States

\nAbout Appen\n\n\nAppen, a global AI leader, stands at the forefront with a network of over a million skilled contractors spanning 130 countries. We leverage cutting-edge AI-driven data annotation techniques to enhance AI systems for major tech companies and various industries. Our core values include a commitment to ethical AI and fostering a diverse and inclusive environment.\n\n\nInterested in improving speech recognition technology? Then this is the project for you! You will interact with an AI assistant by recording between 50 and 100 short questions or commands and then rating the AI assistant's responses. Your contribution will be valuable in improving speech recognition technology!\n\n\nThere will be 2 task types each including 50 tasks. The estimated time to complete all 100 tasks is around 1.5 hours.\n\n\nREQUIREMENTS:\n-You must be a native speaker of Spanish currently residing in Mexico\n-You need to have an accent of your local language\n-You must have a Native or Bilingual level of English\n-18 years old and above\n-Have access to a laptop or PC\n\n\nPAYMENT:\nYou will be contacted via email by a project team member when the project becomes available with a link and instructions on how to begin. The pay rate for submitting 100 commands is $40. Anything over 50 submissions per task type will not be compensated. If you complete fewer items, you will be paid proportionately.\n\n\n\n\n$0.40 - $40 one-time\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMexico

Aqui na ília nossas vagas estão sempre abertas para todas as pessoas e não se restringem quanto a gênero, etnia, orientação sexual, fatores sociais, condições físicas ou intelectuais (PCD) etc. Incentivamos a candidatura de integrantes de todos os grupos minoritários!\nPor que trabalhar com a gente?\nCertificada com o selo Great Place to Work, temos um nível de satisfação dos funcionários superior à média do mercado: 92% dos funcionários aqui da ília dizem ser um ótimo lugar para se trabalhar! Já no Glassdoor, temos uma média de 4.5, em que 93% dos funcionários recomendam a empresa a um amigo para aqui trabalhar! Temos um ambiente amigável e solidário onde errar, aprender e evoluir em conjunto é algo intrínseco da nossa cultura. Gostamos de trabalhar com gente diferente, por isso unimos pessoas de diversos lugares do Brasil para estarem juntas a nós. Assim, você irá conviver com pessoas de diversas origens, experiências, habilidades e perspectivas. Aqui você poderá fazer um trabalho que impacta a vida das pessoas. É a chance de resolver problemas reais, com desafios que irão trazer crescimento para você e sua carreira! \n\nSobre a posição\n\nO profissional será responsável por desenvolver arquitetura de conversa para chatbots, fazer a curadoria dos conteúdos e criar as falas das personas para desenvolver uma jornada guiada, onde o comportamento e necessidades dos usuários estejam atreladas as regras do negócio, com o objetivo manter o chat bot focado em um relacionamento mais próximo com usuário (aquisição e manutenção de clientes) e auxiliar nas validações de textos dos demais canais digitais da empresa. Para essa vaga é essencial que o profissional more em São Paulo, pois trata-se de oportunidade híbrida. \nResponsabilidades e Atribuições:\n\n\n* \n\nCriação e otimização de fluxos de conversa para bots no WhatsApp, assegurando uma experiência de usuário coesa e envolvente.\n\n\n* \n\nDesenvolver mensagens, diálogos e conteúdo interativo que representem nossa marca de forma consistente e estejam alinhados com os padrões do WhatsApp da empresa.\n\n\n* \n\nColaborar de forma proativa com equipes de design, desenvolvimento e produto para implementar estratégias de conversação eficazes.\n\n\n* \n\nRealizar testes de usabilidade e análises de desempenho para iterar e melhorar continuamente a experiência do usuário.\n\n\n\n\nRequisitos:\n\n\n* \n\nExperiência sólida como UX Writer, com ênfase em conversação para chatbots ou plataformas de mensagens, idealmente em ambientes corporativos.\n\n\n* \n\nProfundo entendimento do WhatsApp e das nuances envolvidas na criação de experiências de conversação eficazes nessa plataforma.\n\n\n* \n\nExcelentes habilidades de escrita criativa e capacidade comprovada de adaptar o tom de voz conforme o público e contexto.\n\n\n* \n\nConhecimento avançado da gramática e conteúdo especializado para chatbots;\n\n\n* \n\nConhecimento avançado de princípios de design centrado no usuário e técnicas de usabilidade.\n\n\n* \n\nNoção de IA (como Watson e ChatGPT)\n\n\n* \n\nFamiliaridade com plataformas de criação de chatbot (como Blip, por exemplo)\n\n\n* \n\nDiferencial: conhecimentos sobre produtos de seguros e previdência, conceitos de educação financeira e previdenciária.\n\n\n\n\n\n\n* \n\nDocumentar processos e soluções implementadas.\n\n\n* \n\nFornecer suporte técnico e treinamento a usuários internos.\n\n\n* \n\nManter-se atualizado sobre as tendências e tecnologias emergentes na área de RPA.\n\n\n\n\nBenefícios e Incentivos:\n\n\n* \n\nContrato de Trabalho CLT - 40h semanais com jornada flexível, sendo executado de forma Hibrida;\n\n\n* \n\nAssistência Médica e Odontológica extensivo aos dependentes;\n\n\n* \n\nVale Refeição/Alimentação;\n\n\n* \n\nSeguro de vida;\n\n\n* \n\nPrograma de premiação a indicação de outros profissionais;\n\n\n* \n\nFóruns Técnicos: Neles o time compartilha práticas, estudos, projetos e ideias;\n\n\n* \n\nGrupos de Chapter: Reúnem pessoas com skills similares para compartilhamento de ideias, práticas e experiências;\n\n\n* \n\nSeu Niver, seu bolo!\n\n\n* \n\nByod: Alugamos o seu notebook pessoal (valor mensal) ou disponibilizamos uma máquina da empresa (livre escolha).\n\n\n* \n\nGympass;\n\n\n* \n\nAuxílio Home Office\n\n\n\n\n\nE aí, está pronto para embarcar nesta jornada conosco? #vempraília \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Writer jobs that are similar:\n\n $60,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo, São Paulo, Brazil

\nWelcome to CloudWalk – a Brazilian fintech company that is on a mission to harness the power of AI to drive operational excellence. The future is unfolding, and we are actively seeking individuals who want to be hands-on contributors in shaping the next chapter of technology. If you are ready to explore the vast capabilities of AI to enhance operational efficiency, read on.\n\n\nAbout the team:\nOur team is responsible for the development and optimization of chatbots using large language models and RAG. We view data science as a pragmatic art - crafting elegant solutions that not only meet but exceed customers’ expectations. Collaboration is at the heart of our team culture. Together we embrace challenges, learn from failures and celebrate successes. \n\n\nAbout the job:\nMake a real difference by shaping the future of our chatbot and directly influencing how it interacts with customers. We are seeking a passionate and experienced NLP expert to join our dynamic chatbot development team. Together we tackle complex user interactions that involve third-party integrations and require innovative solutions for handling edge cases.\n\n\n\n\n\nIn this role, you will leverage your expertise in natural language processing to:\n* Craft effective prompts to guide the large language model towards better responses in user conversations using advanced prompting techniques.\n* Optimize the retrieval process within the retrieval-augmented generation (RAG) framework.\n* Develop new methods to utilize human feedback to continuously enhance the chatbot’s ability to handle complex user requests.\n\nYour responsibilities will evolve in response to the dynamic nature of our project, potentially moving from RAG optimization to fine-tuning large language models.\n\n\nRequired skills:\n* Prompt engineering: Familiarity with advanced prompting techniques to improve contextual understanding and the quality of the responses.\n* Knowledge retrieval: Experience in optimizing knowledge retrieval systems, working with knowledge bases, and skilled in implementing efficient algorithms.\n* NLP expertise: In-depth knowledge of natural language processing techniques, including text classification, entity recognition, and sentiment analysis.\n* Machine Learning: Experience in fine-tuning large language models for specific tasks and domains and deployment.\n* Problem-solving skills: Ability to analyze complex problems, propose effective solutions, and implement them in a production environment.\n* Collaborative mindset: Strong teamwork and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.\n\n\n\n\n\nOur recruitment process:\nOur selection method is designed to identify brilliant minds who are ready for the challenge. If you pass, you are definitely smart.\n\n\nAn overview of the process:\n- Online technical assessment\n- Technical interview\n- Cultural interview\nIf you are not willing to do an online-quiz, please do not apply.\n\n\nDiversity and Inclusion: We believe in social inclusion, respect and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability or education.\n\n\n\n\nWhy CloudWalk?\nJoin us, and you're not just joining a company; you're joining a movement. A movement that's redefining fintech with innovation and a team that's as diverse in its talents as it is united in its vision. With CloudWalk, you don't just build a career; you contribute to a mission that's transforming the financial landscapes for thousands.\nDare to dream, dare to create, dare to join the Wolfpack. Apply now! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo

\nAbout the Role\nAs an AI Prompt Engineer you will build, test, and scale LLM prompts in a small, fast-moving team. In this role, you will use entry-level Python as well as LLMs. You will manipulate prompts to better understand our users, our marketplace experts, and improve our chatbot experience, driving revenue and strategic outcomes at every step. You know how to process data at scale and are comfortable making decisions based on that information. As an AI Prompt Engineer you will blend operational LLM support with company-wide outreach to enable teams across the organization to get more out of their prompts. You should be self-directed and have keen judgment about moving projects to completion.                                                                               \n\nWhat You’ll Do\n\n\n* Practical intermediate LLM prompt engineering\n\n* Core competency using LLMs to process large data swaths, create desired outcomes, and shape bot logic\n\n* Use Excel and basic analysis tools to evaluate the efficiency of the LLM prompts\n\n* Experience improving products and customer experience with A/B testing  \n\n* Optimize existing conversation flows and build new ones that engage, convert, and support customers\n\n* Conduct linguistic and functional quality assurance of chatbots\n\n* Work closely with Product Managers to identify new testing opportunities and conversational strategies\n\n\n\n\nWhat We’re Looking For\n\n\n* 2+ years of experience in conversation design, software engineering, or computational linguistics\n\n* 1+ year(s) of experience in prompt engineering\n\n* Extensive LLM experience, in particular with prompt engineering\n\n* Bachelor’s degree in computer science, linguistics, computational Linguistics, or a related field\n\n* Strong knowledge in developing chatbots or working on AI projects\n\n* Intermediate Python, Regular Expression, C++ or equivalent software development experience to pre/post process data\n\n* Exceptional logical, analytical, and organizational skills\n\n* Basic understanding of NLP techniques, libraries, or toolkits\n\n* Intermediate or higher proficiency in Microsoft Excel\n\n* Excellent business judgement and analytical problem-solving skills\n\n* Ability to take direction and work autonomously once briefed\n\n* Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how they impact conversation designs\n\n* Proficiency PowerBI and/or Google Analytics\n\n* Familiarity with Agile or experience working in scrum sprints\n\n* Familiarity with Microsoft Teams\n\n* Familiarity with Azure Boards, Asana, and/or related project management suites\n\n* Master’s Degree or PhD in Computer Science, Linguistics, Computational Linguistics, or a related field\n\n\n\n\n\nAbout Us\nWe are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. \n\nWhy Join the Team\nWith 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! \n\nOur JustAnswer Promise\nWe strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.\n\n\n* Data driven: Data decides, not egos\n\n* Courageous: We take risks and challenge the status quo\n\n* Innovative: We're constantly learning, creating, and adapting\n\n* Lean: We focus on customers, using lean testing to learn how to serve them best\n\n* Humble: Past success is not a guarantee of future success\n\n\n\n\nIf these things matter to you, come join the team here at JustAnswer!\n\nPerks and Benefits\n\n\n* Fully Remote Work Environment\n\n* Competitive Pay\n\n* United Healthcare PPO, Kaiser\n\n* FSA and HSA options, including Dependent Care Spending\n\n* Dental & Vision\n\n* Employer paid Long & Short - Term Disability\n\n* Employer paid life insurance\n\n* $75 monthly Remote-Work stipend\n\n* $360 annual Wellness stipend\n\n* $200 per year for registration fees for fitness events, races, and marathons\n\n* Flexible time off\n\n* 11 company holidays\n\n* 401k with company matching\n\n* Paid parental leave\n\n* Charitable donation matching\n\n* JustAnswer subscription with access to 12,000 experts in over 700 categories\n\n\n\n\nAnd let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!\n\n\n\nRemote From these States\nArizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.\n\nPay Transparency\nJustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       \n\n\nOur Commitment to Diversity\nAt JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Testing, Microsoft and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAbout us:\n\n\nWe are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results.  Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.  Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.  \nFoodsmart has supported over 1.8 million members from over 700 health plan, employer and health system clients, with leading strategic and venture investors like Advocate Health, Intermountain Health, Memorial Hermann, Blue Cross Blue Shield of Massachusetts, Mayfield Fund and Founder Collective.\nLearn more at www.foodsmart.com\n\n\nAbout the role:\nThe Customer Support team is a vital part of Foodsmart, ensuring the best possible customer experience.The Customer Support Manager is responsible for leading and managing the team to achieve excellent customer support outcomes. This role is essential in enhancing the overall customer experience and ensuring customer satisfaction. Foodsmart is seeking a team member to join the Customer Support team who can bring leadership and innovation to deliver top-notch customer service.\n\n\n\nYou will:\n* Leadership and Team Management\n* Lead, inspire, and mentor a team of customer service professionals, fostering a culture of excellence, teamwork and service quality.\n* Set clear goals, expectations, and KPIs for the team to achieve outstanding customer support outcomes.\n* Conduct regular meetings to review performance metrics, address concerns and to ensure all team members are informed of updates and changes to processes or policies.\n\n\n\n* Customer Experience Enhancement\n* Empathize with customers especially those with limited technology experience \n* Develop and implement strategies to ensure exceptional customer experiences at every touchpoint.\n* Monitor customer feedback, analyze data, and use insights to drive improvements in customer support processes and procedures.\n* Collaborate with cross-functional teams to address customer pain points and enhance the overall customer journey.\n* Support System Migration - Spearhead the transition to a new telephony system including flow design, inbound phone number transition, inquiry prioritization, inquiry routing, etc.\n* Multi-language IVR - Implementation of an IVR with multi-language capabilities aimed at escalating certain calls and rerouting others to help-docs with ability to send SMS texts messages with helpful links. This IVR will extend 12+ levels and should aim to direct and automate inquiries to appropriate resources.\n* Multi-language Chatbot - The IVR and Chatbot should leverage the same framework with the goal of reducing the need for human interaction and increase the reliance on supporting articles and communications.\n* Customer Facing Knowledge Base - Migrate and update existing support microsite to the new interface and/or website. Ensure the micro-site follows a similar flow design as the IVR and chatbot to guide users to their desired resources and properly prioritize content.\n* Infrastructure Evaluation - Create a model for necessary staffing and tools to identify any gaps in flows or staffing that need to be addressed in order to properly manage current support inquiries.\n* Internal Registered Dietitian Support System - Foodsmart Registered Dietitians raise a large number of inquiries while interacting with customers and have operating questions of their own. We need a system to organize, prioritize and route these inquiries appropriately. \n\n\n\n* Continuous Improvement Initiatives\n* Champion a culture of continuous improvement, innovation, and entrepreneurial thinking to streamline customer support operations and increase efficiency.\n* Monitor and analyze customer feedback, drawing insights to improve the customer experience and service quality.\n\n\n\n* Data-Driven Decision Making\n* Utilize data analytics and metrics to track customer success performance to ensure the company remains at the forefront of industry.\n* Prepare and present reports to senior management, highlighting key performance indicators, trends, and improvement opportunities.\n\n\n\n* Customer Relationship Management\n* Collaborate with Sales and Product teams to ensure alignment on customer needs and product/service enhancements.\n\n\n\n\nYou are:\n* Proactive and act as an advocate for your customers.\n* Take pride in your work and approach every project with enthusiasm and excitement.\n* Excellent in communication and interpersonal skills, with the ability to build rapport with customers and internal teams.\n* Exceptional problem-solving abilities and a customer-centric approach.\n* Knowledge of HIPAA privacy rules and HIPAA consent authorization\n\n\n\n\nYou have:\n* Minimum 5+ years of customer support experience.\n* Proven experience in a leadership role within a customer success, customer service, or related field.\n* Strong entrepreneurial mindset with a track record of driving innovation and process improvements.\n* Proficiency in data analysis and familiarity with customer support software and CRM systems.\n* Bachelor’s degree (BA/BS) in Business, Marketing, Communications, or related field or equivalent work experience.\n* Robust expertise in building and managing sophisticated customer support workflows to be leveraged in an IVR, chatbot and inbound automated response system\n* Advanced knowledge of customer support automation tools\n\n\n\n\nPreferred Skills:\n* B2B2C customer support experience\n* Healthcare support experience\n* Experience in fast-paced start-up environment\n* Expert in Microsoft Excel/Google Sheets\n* Use of AI/predictive modeling to optimize support medium and efficiency\n* Experience with Zendesk, Five9, Intercom support softwares or comparable software\n\n\n\n\n\n$75,000 - $105,000 a yearRole: Customer Support ManagerLevel: M4Location: RemoteBase Salary Range: $75,000/yr to $105,000/yr + equity + benefits\nOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.\n\n\nAbout our benefits and perks:\n\n\nRemote-First Company\nUnlimited PTO\nFlexible & remote location\nHealthcare Coverage (Medical, Dental, Vision)\n401k, bonus, & stock options\nCommuter benefit \nGym reimbursement \n\n\n\n\nFoodsmart  is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Microsoft, Senior and Sales jobs that are similar:\n\n $50,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS