\nAbout us:\n\n\nWe are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results.  Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.  Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.  \nFoodsmart has supported over 1.8 million members from over 700 health plan, employer and health system clients, with leading strategic and venture investors like Advocate Health, Intermountain Health, Memorial Hermann, Blue Cross Blue Shield of Massachusetts, Mayfield Fund and Founder Collective.\nLearn more at www.foodsmart.com\n\n\nAbout the role:\nThe Customer Support team is a vital part of Foodsmart, ensuring the best possible customer experience.The Customer Support Manager is responsible for leading and managing the team to achieve excellent customer support outcomes. This role is essential in enhancing the overall customer experience and ensuring customer satisfaction. Foodsmart is seeking a team member to join the Customer Support team who can bring leadership and innovation to deliver top-notch customer service.\n\n\n\nYou will:\n* Leadership and Team Management\n* Lead, inspire, and mentor a team of customer service professionals, fostering a culture of excellence, teamwork and service quality.\n* Set clear goals, expectations, and KPIs for the team to achieve outstanding customer support outcomes.\n* Conduct regular meetings to review performance metrics, address concerns and to ensure all team members are informed of updates and changes to processes or policies.\n\n\n\n* Customer Experience Enhancement\n* Empathize with customers especially those with limited technology experience \n* Develop and implement strategies to ensure exceptional customer experiences at every touchpoint.\n* Monitor customer feedback, analyze data, and use insights to drive improvements in customer support processes and procedures.\n* Collaborate with cross-functional teams to address customer pain points and enhance the overall customer journey.\n* Support System Migration - Spearhead the transition to a new telephony system including flow design, inbound phone number transition, inquiry prioritization, inquiry routing, etc.\n* Multi-language IVR - Implementation of an IVR with multi-language capabilities aimed at escalating certain calls and rerouting others to help-docs with ability to send SMS texts messages with helpful links. This IVR will extend 12+ levels and should aim to direct and automate inquiries to appropriate resources.\n* Multi-language Chatbot - The IVR and Chatbot should leverage the same framework with the goal of reducing the need for human interaction and increase the reliance on supporting articles and communications.\n* Customer Facing Knowledge Base - Migrate and update existing support microsite to the new interface and/or website. Ensure the micro-site follows a similar flow design as the IVR and chatbot to guide users to their desired resources and properly prioritize content.\n* Infrastructure Evaluation - Create a model for necessary staffing and tools to identify any gaps in flows or staffing that need to be addressed in order to properly manage current support inquiries.\n* Internal Registered Dietitian Support System - Foodsmart Registered Dietitians raise a large number of inquiries while interacting with customers and have operating questions of their own. We need a system to organize, prioritize and route these inquiries appropriately. \n\n\n\n* Continuous Improvement Initiatives\n* Champion a culture of continuous improvement, innovation, and entrepreneurial thinking to streamline customer support operations and increase efficiency.\n* Monitor and analyze customer feedback, drawing insights to improve the customer experience and service quality.\n\n\n\n* Data-Driven Decision Making\n* Utilize data analytics and metrics to track customer success performance to ensure the company remains at the forefront of industry.\n* Prepare and present reports to senior management, highlighting key performance indicators, trends, and improvement opportunities.\n\n\n\n* Customer Relationship Management\n* Collaborate with Sales and Product teams to ensure alignment on customer needs and product/service enhancements.\n\n\n\n\nYou are:\n* Proactive and act as an advocate for your customers.\n* Take pride in your work and approach every project with enthusiasm and excitement.\n* Excellent in communication and interpersonal skills, with the ability to build rapport with customers and internal teams.\n* Exceptional problem-solving abilities and a customer-centric approach.\n* Knowledge of HIPAA privacy rules and HIPAA consent authorization\n\n\n\n\nYou have:\n* Minimum 5+ years of customer support experience.\n* Proven experience in a leadership role within a customer success, customer service, or related field.\n* Strong entrepreneurial mindset with a track record of driving innovation and process improvements.\n* Proficiency in data analysis and familiarity with customer support software and CRM systems.\n* Bachelor’s degree (BA/BS) in Business, Marketing, Communications, or related field or equivalent work experience.\n* Robust expertise in building and managing sophisticated customer support workflows to be leveraged in an IVR, chatbot and inbound automated response system\n* Advanced knowledge of customer support automation tools\n\n\n\n\nPreferred Skills:\n* B2B2C customer support experience\n* Healthcare support experience\n* Experience in fast-paced start-up environment\n* Expert in Microsoft Excel/Google Sheets\n* Use of AI/predictive modeling to optimize support medium and efficiency\n* Experience with Zendesk, Five9, Intercom support softwares or comparable software\n\n\n\n\n\n$75,000 - $105,000 a yearRole: Customer Support ManagerLevel: M4Location: RemoteBase Salary Range: $75,000/yr to $105,000/yr + equity + benefits\nOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.\n\n\nAbout our benefits and perks:\n\n\nRemote-First Company\nUnlimited PTO\nFlexible & remote location\nHealthcare Coverage (Medical, Dental, Vision)\n401k, bonus, & stock options\nCommuter benefit \nGym reimbursement \n\n\n\n\nFoodsmart  is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Microsoft, Senior and Sales jobs that are similar:\n\n $50,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS

\nThis requisition is an advertisement for part-time positions that Foodsmart hires for regularly throughout the year. It is a way for Foodsmart to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within Foodsmart.\n\n\nPlease see our other Registered Dietitian postings for specific states in which we are currently hiring.\n\n\nWho Is Foodsmart?\nAt Foodsmart, we’re knee-deep in changing the food and nutrition landscape and we’re leveraging technology and our team of bright minds with big hearts to make it happen. We believe that eating well should be within reach for all, not some. That food should be accessible and affordable and the foundation of good health. And that we have a role to play in addressing the nutrition insecurity that plagues too many, and that has a direct impact on our health and susceptibility to illness.\n\n\nWe know the Foodsmart approach works, and we know it matters because we have the clinical outcomes published in major journals, serve >20% of the Fortune 500 and 4 out of 5 major health plans, and have the community engagement to back it up. And because we’re all Foodsmart customers.\n\n\nWe are working parents. We are doctors. We are patients. We have busy lives, tight budgets and need to feed picky eaters. We have lived in households that used SNAP and clipped coupons. So we built a platform that truly changes health outcomes and improves lives.\n\n\nOur registered dietitians work with individuals to offer personalized nutrition guidance and connect them to the Foodsmart digital platform available on mobile and web, to create sustainable behavior change and deliver real results. Our integrated healthy food marketplace, including partners such as Walmart, Instacart, Grubhub, and others, allow individuals to go from meal planning to grocery delivery in minutes — saving them time and money.\n\n\nWe are a Series C startup based in San Francisco but support a remote working model. Are you ready to join our team and help solve one of the biggest problems facing the world today?\n\n\nLearn more at www.foodsmart.com\n\n\nAbout You\nFoodsmart is seeking Registered Dietitians (RDs) to support the comprehensive nutrition care mission of Foodsmart Nutrition Network, which is grounded in evidence-based clinical nutritional standards including use of a whole food plant based (WFPB) diet. Our Foodsmart RDs leverage Foodsmart's digital platform to provide a broad range of nutrition and health-related consultations, educational sessions, and training to Foodsmart's clients, partners, and users.\n\n\nPopulations Served\nIn this role, you will work with members from  various health plans, including Medicaid populations. Foodsmart creates lasting and sustainable change in Medicaid communities by tackling the root causes of food and nutrition insecurity. We provide members with personalized guidance, access to affordable healthy food options, and access to SNAP benefits if they qualify. In turn, we see improved food and nutrition security, more health equity, and better engagement and enrollment.\n\n\n\nWhat Does Success Looks Like In This Role?\n* You are completing at least 6 follow-up visits with your patients\n* You are receiving an NPS of 80% and above\n* You find value in developing lasting relationships with your patients to support them towards sustainable behavior change and improved health outcomes\n\n\n\nResponsibilities\n* Provide individualized medical nutrition therapy (MNT) via remote sessions to patients with a variety of health and lifestyle needs\n* Document care in electronic medical record according to Nutrition Care Process\n* Assist patients in getting the most utility out of Foodsmart's digital platform\n* Manage a panel of clients/patients with a variety of chronic health conditions and backgrounds\n* Communicate effectively and empathetically with clients/patients through HIPAA-compliant video calls and electronic messaging\n\n\n\nRequired Skills\n* Active credentialing as a Registered Dietitian by the Commission on Dietetic Registration (CDR) and Licensed Dietitian\n* Minimum of one (1) to two (2) years of professional experience in providing nutritional counseling\n* Ability to work in the U.S.\n\n\n\nPreferred Skills\n* Multilingual (native level) language capabilities\n* Multiple active state licenses or certifications\n* Experience delivering services via a telehealth platform\n\n\n\nCompensation\n* $12/unit for Medical Nutrition Therapy (MNT). Each unit for MNT is 15 minutes, so you'd earn $48 for a visit that lasted for one hour. Most of our visits are one hour\n* RDs who offer over 20+ hours of weekly availability for at least a year qualify for CDR fee reimbursement ($70)\n\n\n\n\n\nFoodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Mobile and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS

Please note: Active licensure/certification in Wisconsin is a requirement for this position.\n\nAbout Foodsmart\nFoodsmart is eating well made simple. We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change and long-term results. Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.\n\nFounded in 2010 by CEO Jason Langheier, MD, MPH, Foodsmart has supported over 1.25 million members from over 700 health plan, employer and health system clients, and raised over $70 million in funding from leading strategic and venture investors like Advocate Aurora Health, Blue Cross Blue Shield Massachusetts, Seventure (Natixis), Mayfield, and Founder Collective. Learn more at www.foodsmart.com.\n\nWhat We're Looking For\nFoodsmart is seeking Registered Dietitians (RDs) to support the comprehensive nutrition care mission of Foodsmart Nutrition Network, which is grounded in evidence-based clinical nutritional standards including use of a whole food plant based (WFPB) diet. Our Foodsmart RDs leverage Foodsmart's digital platform to provide a broad range of nutrition and health-related consultations, educational sessions, and training to Foodsmart's clients, partners, and users.\n\nWhy Foodsmart?\nFoodsmart is a mission driven organization that creates fulfillment at the end of each day, knowing you are working towards helping people live healthier lives through nutrition. As a fast growing startup, there are significant opportunities for growth early on in your tenure. Besides competitive compensation, we offer many unique benefits, including unlimited PTO, flexible working hours, flexible working location, paid health insurance, monthly gym subsidies, and daily lunch allowances.  \n\nFoodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Marketing, Sales, iOS, Design, Mobile, Junior, Engineer, Digital Nomad, Cloud, Microsoft and Senior jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS