\nWelcome to CloudWalk – a Brazilian fintech company that is on a mission to harness the power of AI to drive operational excellence. The future is unfolding, and we are actively seeking individuals who want to be hands-on contributors in shaping the next chapter of technology. If you are ready to explore the vast capabilities of AI to enhance operational efficiency, read on.\n\n\nAbout the team:\nOur team is responsible for the development and optimization of chatbots using large language models and RAG. We view data science as a pragmatic art - crafting elegant solutions that not only meet but exceed customers’ expectations. Collaboration is at the heart of our team culture. Together we embrace challenges, learn from failures and celebrate successes. \n\n\nAbout the job:\nMake a real difference by shaping the future of our chatbot and directly influencing how it interacts with customers. We are seeking a passionate and experienced NLP expert to join our dynamic chatbot development team. Together we tackle complex user interactions that involve third-party integrations and require innovative solutions for handling edge cases.\n\n\n\n\n\nIn this role, you will leverage your expertise in natural language processing to:\n* Craft effective prompts to guide the large language model towards better responses in user conversations using advanced prompting techniques.\n* Optimize the retrieval process within the retrieval-augmented generation (RAG) framework.\n* Develop new methods to utilize human feedback to continuously enhance the chatbot’s ability to handle complex user requests.\n\nYour responsibilities will evolve in response to the dynamic nature of our project, potentially moving from RAG optimization to fine-tuning large language models.\n\n\nRequired skills:\n* Prompt engineering: Familiarity with advanced prompting techniques to improve contextual understanding and the quality of the responses.\n* Knowledge retrieval: Experience in optimizing knowledge retrieval systems, working with knowledge bases, and skilled in implementing efficient algorithms.\n* NLP expertise: In-depth knowledge of natural language processing techniques, including text classification, entity recognition, and sentiment analysis.\n* Machine Learning: Experience in fine-tuning large language models for specific tasks and domains and deployment.\n* Problem-solving skills: Ability to analyze complex problems, propose effective solutions, and implement them in a production environment.\n* Collaborative mindset: Strong teamwork and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.\n\n\n\n\n\nOur recruitment process:\nOur selection method is designed to identify brilliant minds who are ready for the challenge. If you pass, you are definitely smart.\n\n\nAn overview of the process:\n- Online technical assessment\n- Technical interview\n- Cultural interview\nIf you are not willing to do an online-quiz, please do not apply.\n\n\nDiversity and Inclusion: We believe in social inclusion, respect and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability or education.\n\n\n\n\nWhy CloudWalk?\nJoin us, and you're not just joining a company; you're joining a movement. A movement that's redefining fintech with innovation and a team that's as diverse in its talents as it is united in its vision. With CloudWalk, you don't just build a career; you contribute to a mission that's transforming the financial landscapes for thousands.\nDare to dream, dare to create, dare to join the Wolfpack. Apply now! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo

\nIf you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.\n\n\nAbout CloudWalk:\nWe are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.\nWe build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!\n\n\n\nWhat You'll Be Doing:\n* Collaborate with the marketing team to understand brand needs and develop creative and visually appealing solutions.\n* Create and develop brand assets, including logos, print materials, presentations, social media materials, and other brand-related content.\n* Maintain and update the brand's visual identity across all platforms and materials.\n* Work closely with senior designers and the marketing team to ensure that all initiatives are aligned with the brand strategy.\n* Stay up-to-date with design and marketing trends to ensure our brand initiatives are always current.\n\n\n\nWhat You Need to Succeed:\n* Degree in Graphic Design, Communication Design, or related field.\n* Strong portfolio of brand design work.\n* Excellent communication skills and ability to work in a team.\n* Proficiency in graphic design software such as Photoshop, Illustrator, InDesign, among others.\n* Strong attention to detail and ability to manage multiple projects simultaneously.\n* Knowledge of branding and visual identity of brands.\n* Availability to work full-time.\n\n\n\n\n\nWe are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.\nAs a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.\n\n\nDiversity and Inclusion\nWe believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Marketing jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo

\nIf you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.\n\n\nAbout CloudWalk:\nWe are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.\nWe build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!\n\n\nWe're seeking a UX Researcher to join our mission to understand the financial futures of generations to come.\nOur team is a vibrant collective of passionate and multidisciplinary professionals (ranging from 3D artists to seasoned blockchain engineers). Embracing remote work and asynchronous deliveries, we thrive on data analysis and understanding customer behavior.\nAs a UX Researcher, your role is to delve deep into user behavior, uncovering insights that will shape innovative and transformative experiences for our product, changing the way the world handles payments.\n\n\nWe welcome candidates with diverse experiences and backgrounds. \nYour unique journey adds value to our team, and we’re here to support your growth.\nBeing part of a fully remote and distributed team, autonomy, collaboration, and a self-driven attitude are key.\n\n\n\nWhat You'll Be Doing\n* Conducting in-depth user research to understand how our customers actually use our product\n* Executing large-scale quantitative studies and qualitative interviews to uncover user needs. \n* Working closely with Product designers, guiding them to employ usability testing effectively to refine and validate design choices.\n* Collaborating across teams to ensure research findings are translated into coherent and impactful designs. \n* Being an advocate for user-centric design and fostering a culture of continuous learning and improvement. \n* Possessing a fundamental understanding of data analysis to craft hypotheses and pinpoint potential issues inside our product operations.\n* Having familiarity with using artificial intelligence to enhance the scalability and agility of our research efforts.\n\n\n\nWhat You Need To Succeed: \n* A proven track record in UX Research with a portfolio to showcase.\n* Experience in conducting both qualitative and quantitative research methodologies.\n* A strong grasp of usability testing and the ability to derive actionable insights.\n*  A deep passion for AI and data, using them as tools to enhance research outcomes. \n* Excellent communication skills to articulate findings and influence product strategies. \n* An empathetic mindset and the ability to understand diverse user perspectives.\n\n\n\n\n\nWe are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.\nAs a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.\n\n\nDiversity and Inclusion\nWe believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Designer and Testing jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo