CloudWalk is hiring a
Remote Customer Support Engineer I Intern
\nAbout CloudWalk:\nWe are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.\n\n\nThe Role:\nYou're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.\n\n\n\nWhat You'll Be Doing:\n* Engage with customers through chats, emails, and calls, offering stellar support and solutions.\n* Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.\n* Provide alternative solutions, aiming to retain and delight our customers and clients.\n* Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.\n* Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.\n\n\n\nWhat You'll Need to Succeed:\n* Exceptional communication skills, adept in various interactions.\n* A keen desire to create outstanding customer experiences.\n* Analytical prowess and logical problem-solving skills.\n* A sense of ownership, treating each situation with responsibility and dedication.\n* Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.\n* Fluency in Portuguese.\n* Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.\n* Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.\n* Basic knowledge of SQL.\n\n\n\nNice To Have:\n* Familiarity with programming languages, particularly Ruby || Python\n\n\n\nWhat We Offer:\n* A chance to grow and learn in a supportive, dynamic environment.\n* A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.\n\n\n\n\n\n\nJoin us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.\n\n\nBy applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ruby and Engineer jobs that are similar:\n\n
$87,500 — $157,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
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