Company Overview: 

ServiceBell is building the next generation of live chat on the web.

Ever been annoyed by a bothersome chatbot that added absolutely no value to your browsing experience? We’re solving that by re-imagining live chat with video chat.

Job Description:

We are searching for an experienced Senior Software Engineer to join our team.

The ideal candidate will have a strong background in software development and will be adept at using our tech stack, which includes Python, TypeScript, Postgres, and AWS. You will play a pivotal role in designing, developing, and maintaining critical software applications, ensuring their scalability, performance, and security.

Key Responsibilities:

1. Software Development: Design, develop, and maintain high-quality software applications using our tech stack, including Python and TypeScript.
2. Code Review: Participate in and conduct code reviews to ensure code quality and adherence to best practices.
3. Collaboration: Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver exceptional solutions.
4. Technical Leadership: Provide technical guidance and mentorship to junior engineers, sharing your expertise and best practices.
5. Performance Optimization: Identify and address performance bottlenecks and scalability issues in the software, utilizing AWS services.
6. Security: Implement security best practices and conduct regular security assessments to protect our software from vulnerabilities, especially in the context of AWS.
7. Testing: Develop and execute unit tests and integration tests to maintain software quality, including testing against our Postgres database.
8. Documentation: Create and maintain clear and concise technical documentation.
9. Problem Solving: Troubleshoot and resolve complex technical issues and challenges.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Engineering, or a related field.
2. 8+ years of professional experience in software development, with a strong emphasis on Python.
   
3. Familiarity with front-end web development technologies, frameworks, and libraries (e.g., React, Vue.js).
4. Strong understanding of database systems and SQL, with experience working with Postgres.
5. Experience with RESTful API design and development.
6. Knowledge of version control systems (e.g., Git).
7. Ability to write clean, maintainable, and efficient code.
8. Excellent problem-solving and analytical skills.
9. Strong communication and collaboration skills.
10. Proven experience in delivering high-quality software solutions.
11. Familiarity with agile development methodologies.
12. Prior experience in a leadership or mentoring role is a plus.

Additional Information:

• Competitive compensation package.
• Fully remote/async

If you are a seasoned engineer with expertise in our tech stack and a passion for building high-quality software, we encourage you to apply. Join our team and help us create innovative solutions that drive our business forward.

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

About Us

We’re building the next generation of live chat on the web. Ever been annoyed by a bothersome chatbot that added absolutely no value to your browsing experience? We’re solving that by re-imagining live chat with video chat.

ServiceBell was founded in February of 2022. To date, we’ve raised $7.5M from top venture capitalists including Google.

If you haven't yet, check out our site!

About the role

• $600-$950 day rate

• 1-3 month contract

• Work alongside our founding product designer to conceptualize and drive overall design strategy and vision for ServiceBell’s platform

• Maintain a human-centered perspective, helping build and iterate on our approach to user research and testing

• Think strategically for long-term impact while understanding and accounting for technical and business constraints

• Create wireframes, user flows, and mockups to effectively communicate interaction and design ideas

• Effectively communicate conceptual ideas and design rationale to broader team

• Work closely with the engineering team to ensure proper implementation and quality software launches

About you

• 7+ years of full-time professional experience designing and shipping digital products, ideally for consumer-facing companies

• An online portfolio of product case studies that speak to both your UX and visual design skills

• Ability to pitch, educate, and define your design rationale to key stakeholders—you can articulate the ‘why’ and lead discussions around your process, explorations, and conclusions

• Ability to translate stakeholder goals, user research, and complex task-based flows into clean, usable UI

• Up-to-date knowledge of best practices, developments, and trends in web and native mobile design

• Extensive knowledge working and collaborating with Figma, and bonus points for experience with interaction prototyping tools like Principle, Origami, or Framer

• Humility and objectivity: you welcome design feedback and are eager to incorporate new ideas into design iterations

• Resourceful: if you don't know the answer, you know how to find out!

Salary and compensation

Salary and compensation

Location