Remote Manager Finance Operations Banking and Risk
\nsFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX's platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale. \n\nsFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.\n\nWe’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.\n\nAbout the Position\n\nsFOX is seeking a motivated, experienced Manager, Finance Operations, Banking and Risk to join our dynamic team. The successful candidate will be responsible for managing global bank relationships, handling banking operations, overseeing ACH transactions, managing treasury functions, and mitigating risk and fraud.\n\n\n\nResponsibilities\n\nGlobal Banking\n\n\n* Establish and maintain strong relationships with global banking partners\n\n* Negotiate favorable terms and conditions for banking services\n\n* Serve as a primary point of contact for bank-related matters\n\n* Monitor and report on the performance of banking relationships\n\n* Manage and improve domestic and international banking and ACH operations\n\n\n\n\nRisk and Fraud Mitigation\n\n\n* Identify, assess, and mitigate financial and operational risks, including ACH chargeback risks\n\n* Develop and implement fraud prevention and detection strategies\n\n* Monitor transactions for suspicious activities and investigate potential fraud cases\n\n\n\n\nTreasury Management\n\n\n* Develop and execute treasury management strategies to optimize cash flow and liquidity\n\n* Monitor and forecast cash positions, ensuring sufficient funds are available for operational needs\n\n* Manage foreign currency exposure and hedging activities\n\n* Prepare treasury reports and provide insights to senior management\n\n\n\n\nRequirements\n\n\n* Advanced knowledge of and interest in Bitcoin\n\n* Bachelor's degree in Finance, Accounting, or a related field (advanced degree preferred)\n\n* Minimum of 5 years of experience in finance, operations, or a similar role\n\n* Strong communication and relationship-building abilities. Existing relationships in banking are a plus.\n\n* Strong understanding of global banking practices and regulations\n\n* Proven experience in managing ACH transactions and banking operations\n\n* Expertise in treasury management and risk mitigation strategies\n\n* Excellent analytical and problem-solving skills\n\n* Attention to detail and ability to work in a fast-paced environment\n\n\n\n\nsFOX offers a competitive compensation package and the opportunity to work with a talented team in a dynamic industry. If you are passionate about finance and operations and thrive in a challenging environment, we encourage you to apply for this exciting opportunity.\n\nsFOX is committed to diversity in its workforce and is proud to be an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior and Non Tech jobs that are similar:\n\n
$50,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nJersey City, New Jersey, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n
$100,000 — $200,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nBlend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.\n\nBlend is seeking a Closing Operations Specialist to support our Blend Notary Team. Our ideal candidate has knowledge of closing documents and the closing process and excellent communication skills. This role will report to Notary Ops Manager, working alongside them to help sustain quality closing processes.\nNOTE: This role requires you to be ONSITE at our Westlake Village, CA office. There will be no relocation package offered and only local candidates will be considered for the role.\nHow you'll contribute: \n\n\nSupports and assists with accuracy in mortgage document completion, mortgage closing standards and filing requirements \n\nAids in maintenance and preparation of training materials and workflows ensuring they adhere to internal and external guidelines\n\nKeep abreast of RON regulatory changes and shares understanding of RON closings\n\nAssists all team members by answering questions \n\nInforms manager of any missing items or problems relevant to closing\n\nReturns all calls, voicemails, and emails in a timely manner\n\nPerform operational tasks and other duties as assigned by manager\n\n\n\nWho you are: \n\n\nMinimum of 2 years of operations or administrative experience. Preferably mortgage loan processing experience or escrow assistant experience\n\nExperience working in a high volume environment \n\nNotary public preferred\n\nExcellent verbal and written communication skills\n\nExcellent interpersonal and customer service skills\n\nTeam player, open minded, easily adaptable to change\n\nOpen to shifts ending as late as 9-11 PM CST\n\n\n\n\nTo comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.\n\nFor full time hires, the hiring hourly compensation range for this position is between $22/hr ~ $26/hr. This role is also bonus eligible. Blend benefits and perks are described below. \n\nFinal pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.\nBenefits and Perks: \n\n\n* Meaningful equity and a 401(k) plan\n\n* 401(k) with matching plan\n\n* Comprehensive health benefits \n\n* Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more \n\n* Weekly remote all hands\n\n* Up to 15 days accrued vacation per year\n\n* 16 weeks of paid parental leave\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$50,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWestlake Village, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nTitle: Senior Analyst – Strategy and Insights\n\nGoHealth Intro\n\nGoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.\n\nWhy Apply\n\nAs an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.\n\nOur #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.\n\nWe also understand that you may not check every box in our requirements list -- most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!\n\nAbout the role: \n\nAs a Senior Analyst of Strategy and Insights, you will act as a lynch pin between Marketing, Sales, Finance, and the Executive team. You will help create GoHealth’s core operational plan while also ideating and implementing strategies to execute that plan. A successful Senior Analyst of Strategy and Insights will demonstrate the ability to autonomously analyze data, draw focused conclusions, build operational strategies, and execute those strategies while balancing multiple stakeholders. The Senior Analyst will join a growing team of 4.\n\n \n\nAbout the team: \nThe Strategy and Insights team comprises four dynamic professionals, spanning from Director to Senior Analyst roles. Functioning as the GoHealth 'S.W.A.T' team, they approach challenges with enthusiasm and a collaborative spirit. Beyond their work hard mentality, they are often found in the office parlor for weekly game days and team lunches.\n\nWhat you’ll do:\n\n* Collaborate with Cross-Functional Teams: Act as a key liaison between Marketing, Sales, Finance, and the Executive team to facilitate seamless communication and coordination, ensuring alignment with GoHealth’s overarching objectives.\n\n* Contribute to Operational Planning: Play a vital role in the development of GoHealth’s operational plan by providing insights, recommendations, and strategic inputs to enhance overall business performance.\n\n* Ideate and Implement Strategic Initiatives: Creatively contribute to the formulation of innovative strategies that align with GoHealth’s goals, and actively participate in implementing these strategies to drive business success.\n\n* Autonomously Analyze Data: Independently gather, analyze, and interpret relevant data to derive actionable insights, utilizing a data-driven approach to inform decision-making processes and enhance the effectiveness of operational strategies.\n\n* Build and Execute Operational Strategies: Develop comprehensive operational strategies based on data analysis and stakeholder input, and then lead the execution of these strategies to ensure successful implementation and achievement of business objectives.\n\n* Manage multiple stakeholders: Navigate and balance the needs and expectations of various stakeholders to foster collaboration and maintain alignment with the overall strategic vision of GoHealth.\n\n\n\n \n\nWhat we’re looking for: 1-2 years of experience in management consulting, investment banking and/or a strategy and operations role that blend the below qualities.\n\n* Analytical Mindset: Demonstrated ability to independently analyze complex data sets, draw insightful conclusions, and translate findings into actionable strategies to drive business success.\n\n* Strategic Thinker: Proven experience in ideating and implementing strategic initiatives, with a focus on contributing to core operational plans that align with organizational objectives.\n\n* Cross-functional Collaboration: Strong interpersonal and communication skills to effectively collaborate with diverse teams, including Marketing, Sales, Finance, and the Executive team, fostering a cohesive working environment.\n\n* Result-Driven, Autonomous Decision-Maker: Ability to autonomously make decisions and take initiative, showcasing a proactive approach to problem-solving and a capacity to drive results independently, with a proven track record of achieving and exceeding key performance indicators.\n\n* Project Management Skills: Experience in successfully managing projects from ideation to execution, demonstrating effective organizational and project management skills to ensure the seamless implementation of operational strategies.\n\n* Adaptability: Willingness and ability to adapt to a dynamic work environment, demonstrating flexibility in response to evolving business needs and a proactive approach to continuous improvement.\n\n\n\n \n\nLocation: Onsite/Hybrid/Remote\n\nPerks/Benefits:\n\n\n* Matrix per location\n\n\n\n\n\n\n#LI-DI1\n\nGoHealth Privacy Policy\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Non Tech jobs that are similar:\n\n
$50,000 — $81,250/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Role\n\nLeafLink is seeking a highly skilled and experienced leader who will take charge of and lead operations efforts for our industry-leading financial service offerings. As a key member of our growing team, the ideal candidate will play a crucial role in guaranteeing the efficient, compliant, and customer-centric delivery of our financial services. This role is highly collaborative and requires a strong leader with exceptional organizational and strategic skills, along with a deep understanding of the financial services and banking industry. As the director, your contribution will be instrumental in maintaining the seamless operation of our financial services offering, ultimately driving our organization's growth, compliance, and overall success.\nWhat You’ll Be Doing\n\n\n* Oversee operational aspects of relationships with third-party entities, including payment processors, technology platforms, financial institutions, and other service providers.\n\n* Ensure effective collaboration and adherence to vendor service level agreements (SLAs).\n\n* Develop comprehensive operating procedures and workflows for various stakeholders involved in the initiative.\n\n* Collaborate with cross-departmental teams (compliance and customer support) to gather input and create a holistic plan for addressing customer inquiries, compliance issues, and inbound requests.\n\n* Establish clear operating procedures to facilitate the resolution of compliance-related issues.\n\n* Provide support for customer inquiries related to payment processing.\n\n* Document procedures for addressing and rectifying customer issues promptly and effectively.\n\n* Manage general customer account administration and reporting activities.\n\n* Oversee the onboarding of new service users.\n\n* Ensure compliance with all relevant regulations, as well as compliance with LeafLink’s third parties.\n\n* Monitor the issuance of reports and statements to customers, verifying their compliance with regulatory requirements and terms of service agreements.\n\n\n\nWhat You’ll Bring to the Team\n\n\n* 5+ years of experience in financial services and/or fintech\n\n* Proven track record history of outstanding performance in financial service operations, including a background in managing third-party relationships, supporting customers, and possessing functional expertise in the payments industry and compliance\n\n* Exceptional leadership, team management, and organizational skills \n\n* Proficiency in creating and documenting operating procedures\n\n* Strong written and verbal communication skills\n\n* Deep understanding of financial regulations and compliance requirements\n\n* Customer-centric mindset with a commitment to issue resolution\n\n* Proficient in Microsoft Office and Google Suite tools including Microsoft Excel and/or Google Sheets\n\n* Ability to thrive in a fast-paced, high-growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges\n\n* You are the poster child for the startup hustle: change is your only constant, no challenge is too big, and no task is too small\n\n* Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed\n\n* Ability to work well independently as well as with other members of the team, both in person and remotely\n\n* Experience growing customer knowledge and relationships in complex accounts\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft, Excel and Non Tech jobs that are similar:\n\n
$30,000 — $60,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAirwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. \n\n\nEstablished in 2015, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.\n\n\nServing as the deputy to the CEO’s Chief of Staff, you’ll be responsible for working closely with the executive team to drive key strategic initiatives across the globe. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of handling highly sensitive and confidential information while supporting a rapidly changing organization. \n\n\n\nResponsibilities\n* Serve as a trusted advisor to the CEO and wider leadership team\n* Manage the planning and tracking of quarterly and yearly OKRs\n* Work cross functionally to ensure key projects are on track\n* Drive strategic projects that streamlines organizational processes. \n* Take a data driven approach to ensure overall healthiness of the organization\n* Work cross functions to deliver IPO readiness\n* Handle special projects and ad hoc incoming requests\n\n\n\nWhat you bring\n* Strong analytical and problem solving skills\n\n\n* Exceptional ability to work cross functionally, across all levels\n* Experience delivering results in a matrixed and fast growing tech company\n* Strong discretion\n* A background in investment banking or management consulting is advantageous\n\n\n\n\n\nAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.\n\n\nAirwallex does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Airwallex. At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting and Non Tech jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nHK - Hong Kong SAR
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n📍London | 💰 £150,000- £200,000 + Benefits | Data Science \n\nAbout us \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Data Discipline\n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.\n\nWe work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts etc.\nYour Mission \n\nYou will be responsible for partnering with senior stakeholders in Fincrime to develop evidence-driven solutions to important Financial Crime problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level) and develop data products (where appropriate) that will improve our ability to fight financial crime and keep customers safe. You will lead a team of data professionals of currently 25 people. You will also be part of the wider data leadership group and help shape the role that data plays across the company.\n\nYour day-to-day \n\n\n* Establish yourself as a trusted member of the financial crime and product senior leadership teams with the capacity for getting things done and to enable better decision making\n\n* Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life\n\n* Set the data strategy for financial crime area which will help us to build one of the most effective fincrime prevention and detection capabilities in the financial industry\n\n* Own complex, data driven systems to combat fraud and financial crime, including customer risk assessments and transaction monitoring\n\n* Help your team to focus and to prioritise for highest impact initiatives for the business\n\n* Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations and first and second lines of defence\n\n* Develop and further scale a high performing team of data professionals across a wide range of data capabilities\n\n* Coach managers and individual contributors, helping them to grow professionally and personally\n\n\n\n\nYou should apply if:\n\nWhat we’re doing here at Monzo excites you!\n\n\n* You have multiple years of experience in a hands on data role in the past and have now been leading data science teams in operations, financial crime or fraud\n\n* You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job\n\n* You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities\n\n* You have experience working together and collaborating with senior business stakeholders\n\n* You have experience leading a full stack data team, including Analysts, Data Scientists, Analytics Engineers and Machine Learning Engineers\n\n* You have experience managing data managers\n\n\n\n\nThe Interview Process\n\nOur interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!\n\n\n* 30 minute recruiter call \n\n* 45 minute call with the hiring manager\n\n* 3 x 1-hour video calls with various team members, including the general manager for Financial Crime\n\n* A meet and greet with a Monzo Executive Committee member\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhat’s in it for you:\n\n💰 £165,000- £200,000 ➕ plus stock options & benefits \n\n✈️ We can help you relocate to the UK (delete if doesn’t apply) \n\n✅ We can sponsor visas (delete if doesn’t apply).\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NJ #LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Senior and Non Tech jobs that are similar:\n\n
$27,500 — $55,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n📍Location - Remote | 💰£32500 - £45000 + Benefits | Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Workforce Management (WFM) Team: \n\nYou’ll be joining the WFM team which forms part of the Operations Collective. You will report to the Tactical Planning Manager. As a Resource Planning Analyst you will play a key part in managing and creating rotational patterns and creating bespoke shifts and rotations to address operational gaps or service needs. Holiday, Time Off and Non Interactive Time (NIT) will be within your remit and thus you will have to engage stakeholders and create processes to manage and review.\n\nTo ensure we meet customer demand, you will be responsible for ensuring that any rotational gaps are identified and discrepancies in productive volumes and forecasted volumes are highlighted to the relevant stakeholders. \n\nDay to day you will work closely with your tactical planning team, real time team and strategic/capacity teams to ensure we are fully optimised for the next 12 weeks of schedules. This will be supplemented by maintaining our accuracy with investigators skills and trained tasks so this can be used by the real time team.\n\nWhat you’ll be working on:\n\n\n* Create and maintain rotational patterns and headcount plans which sits within each pattern\n\n* Analyse contact centre patterns, including Volumes, Trends, attrition rates and hiring plans\n\n* Integrate feedback from the real time team into schedule production and generation \n\n* Scheduling company wide training, training planning and optimisation of Non Interactive time - For all repeating NIT only\n\n* Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.\n\n* Own and support with modelling scenarios on what effect can be caused with new ways of working or changes to forecast\n\n* Shrinkage Management and working closely with the real time team and the operation to manage this\n\n* Holiday Seasonality and Time Off Strategies\n\n* Use trend analysis and feedback from the real time team to improve call, handle time, and shrinkage forecasts\n\n* Produce consistent and accurate schedules from production, with low levels of schedule errors and require minimal adjustments\n\n* Managing the skills and domain information within the WFM tool and managing changes and adjustments as and when required\n\n* Presentation of data and information to direct managers and telling a story from this confidently. Producing reporting and analysis on the spot\n\n\n\n\nYou should apply if:\n\n\n* You have experience of working with Workforce Management systems and telephony applications. Particularly being involved in the design, set up and management of such systems. (Verint experience desired)\n\n* Experience in data collation/reporting/presentation and root cause analysis\n\n* You have strong excel/google sheet skills and a good understanding of data visualisation tools (Looker & Tableau & Google Suite experience desired)\n\n* You have capability to perform under pressure and time constraints, are highly driven and passionate\n\n* You have excellent communication skills and stakeholder management\n\n* You have a baseline knowledge of forecasting/scheduling and Management Information\n\n* You have strong analytical and problem solving skills and strong attention to detail\n\n* You have experience in creating heat maps and look at workload distribution and hours distribution at a interval level\n\n* You have an understanding of different shift patterns and working patterns. (experience of creating part time and condense shifts desired)\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages: \n\n\n* 30 Min Recruiter Call\n\n* Task\n\n* Technical & Values Competency based interviews\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact [email protected]\n\n\n\nWhat’s in it for you:\n\n💰 Salary range between £32500 - £45000\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📍Remote based role within the UK\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll try to make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nClosing date for receipt of applications is at 5pm on 4th November 2023. Please note we reserve the right to close the advert early if we have a high volume of applicants.\n\n\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-DR #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$25,000 — $50,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nYour day-to-day \n\nAs the Ad Operations Manager you will be involved with the managing, maintenance and troubleshooting of the AdServer as well as all other key marketing platforms. The role offers the opportunity for an ambitious person to work closely with a world class marketing team.\n\nThe Role\n\nYou will;\n\n\nAct as primary Ad Operations point of contact for display, affiliates, PPC and social marketing teams; fielding questions regarding creative restrictions, ad trafficking technologies, creative implementation and maintenance.\n\nAssist with new product testing and efficiency initiatives\n\nCreate, define, and enforce Ad Operations policies, effectively communicating restrictions and limitations across multiple teams.\n\nProvide in-depth support and training for creative management tools, varying creative types, and troubleshooting 3rd party reporting discrepancies.\n\nManage and lead projects independently and within deadlines\n\nThink critically about processes and provide feedback on improvements to our ad system\n\nHave experience/ knowledge of ad tech solutions\n\nBe commercially aware: understand the impact of the promotions and the potential risks/costs involved\n\n\n\n\nYou’ll get:\n\n\nthe chance to shape this role around what’s good for you and us\n\nvery flexible working – we care about what you do, not the minutes you work\n\na load of benefits, including a personal training budget, health insurance, generous caregiving leave and more you can read about here: https://monzo.com/careers/ \n\n\n\n\nThe Interview Process:\n\nOur interview process involves three main stages: \n\nRecruiter Call (Phone Call) (30mins)\n\nInitial Call (Video Call) (30 mins)\n\nx2 interviews via Google Meet (Video Call) (x2 60mins)\n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. \n\nYou will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on [email protected] \n\nWhat’s in it for you:\n\n💰Salary is dependant on experience ➕ stock options \n\n📍This role can be based out of our London office next to Liverpool Street station - in a hybrid way of working between the office and home. Or, we would look at candidates on a fully remote basis. \n\n⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚Learning budget of £1,000 a year for books, training courses and conferences\n\n➕And much more, see our full list of benefits here \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n#LI-JB1 #LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Support, Testing, Marketing and Non Tech jobs that are similar:\n\n
$60,000 — $97,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe’re looking for someone ambitious to join the Operations Team and support our rapidly-expanding US fintech product. You’ll have the chance to own projects across all of operations and work with product, data, and engineering. This is a fantastic opportunity if you are looking to accelerate an existing operations career, or if you are considering a transition into startups from consulting or banking.\n\n\nAbout Monzo\n\nMonzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation. \n\nWe’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.\n\nAbout the role\n\nThe Operations Team is responsible for the processes that support our product in the US, including customer support, payments, vendor management, and program administration. You would join a small, friendly team, where everyone works across a number of disciplines to support the changing needs of the business and is empowered to solve customers’ problems. We’re building a team who is empathetic, articulate, intelligent, positive, and excellent at both understanding and solving complex problems.\n\nYou will both lead specific projects and own areas of our operations, working to build and run new processes to support our product. You will gain exposure to multiple different teams, disciplines, and projects, with the goal of identifying and owning problems to help us efficiently and effectively scale the business. \n\nIn your first few months you’ll work frontline customer support tasks and jump in to help on a range of operational procedures, that keep our cards and payments working correctly, in order to quickly learn how it all works. \n\nWhat you work on beyond this will depend on your particular skills, experience, and what you’re interested in learning. We’re looking for someone who can’t wait to jump in and start making things better. We have a number of projects and ideas in mind, but we’d look to you for additional thoughts on what we should be working on. Here are some examples of things you could work on: \n\n\nHelping define and execute a new Customer Support strategy\n\nImproving the data we use to monitor the service we provide to our customers\n\nIdentifying and shipping internal tooling improvements together with our engineers\n\nOnboarding new suppliers and supporting the launch of new payment schemes\n\nBuilding and running improved escalation processes between frontline support and specialist areas, for example improving disputes or complaints\n\nHelping on-board and train new Operations Team members\n\nImproving our banking and compliance processes through careful automation \n\nRefining our disputes process to optimize for best customer experience \n\nPlanning for how operations and customer support teams support new products and features\n\n\n\nYou should apply if \n\n\nYou’re early in your career with a few years of experience working at a startup, or you’re looking to move from a consulting, banking, or other professional services role. \n\nYou enjoy working efficiently in a fast-paced, dynamic environment and thrive when there’s ambiguity.\n\nYou’re curious, quickly assimilate new information, and take a logical approach to problem-solving\n\nYou’re keen to get directly involved and make things happen, without waiting for someone else or always needing to delegate, and are happy to work independently.\n\nYou’re comfortable working with data, using it to identify patterns and trends, and inform your decision making. (As a plus) you have data analysis skills using SQL or other data visualization tools.\n\nYou’re commercially minded, and have some experience of thinking about the financial implications of business decisions.\n\nYou’re excited by the prospect of working in a fast-paced environment and eager to take on a lot of responsibility early in your career.\n\n\n\nLogistics\n\n\nThis role has the option of being fully remote within the US. We have a small office in San Francisco which you can work from, and another hub in New York where team members regularly work together. A few times a year, the team meets up in a different location in the US for teamwork and socializing. \n\n\nWe offer a competitive salary and a pretty great benefits package (if we do say so ourselves!)\n\nThe application process consists of an initial phone call with the hiring manager, followed by a practical written exercise and 2 or 3 video interviews. We promise not to ask you any brain teasers or trick questions. \n\nDiversity and inclusion is a priority for us — if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.\n\nAt Monzo, we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives.\n\n\n\n\n\n\nEqual Opportunity Statement\n\n\nAt Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n\n#LI-SC1 #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales, Digital Nomad, SaaS, Ads, Mobile, Marketing, JavaScript, PHP, API, Senior, Engineer, Analyst, Travel, Payroll, Ruby, Legal, Accounting, Testing, Microsoft, React, GraphQL, Scrum, Java, jQuery and Video jobs that are similar:\n\n
$65,000 — $112,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nOur Knowledge Management Specialist will be a key contributor to Affirm’s Process Excellence team that sits within our Operations organization. This member of our team will be responsible for initiatives within the knowledge management space including identifying, organizing, and managing operational knowledge by using engaging and innovative techniques.\n\nThe ideal candidate is a go-getter with experience maintaining and crafting internal and external facing knowledge content. Someone who is passionate about the end-user experience and will proactively find opportunities and propose solutions.\n\n\nYou’re motivated to build engaging and easy to understand content\n\nYou have a passion for documentation and a history of up-leveling the end user experience using innovative technologies\n\nYou’re able to develop a deep understanding of business, compliance and regulatory risks and weave this into your work\n\nYou’re comfortable navigating exciting demands while simultaneously leading multiple projects with varying degrees of priority\n\n\n\nWhat You’ll Do:\n\n\nIdentify, classify and track all operational knowledge, including job aids, standard operating procedures (SOPs), policies, guides, scripts and email templates\n\nPartner with teammates to update knowledge to be accurate and concise including editing, adding, or removing information as needed\n\nEngage cross-functional teams to ensure a clear representation of our requirements and practices are documented\n\nDesign and implement cross-functional knowledge approval processes\n\nManage ongoing maintenance of operational knowledge and drive continuous improvement\n\nIdentify and track other knowledge management needs (knowledge center content, rich media, etc.)\n\nMentor other employees who are supporting knowledge management initiatives\n\nUse technology such as emulators and simulators to provide realistic references to our website and app\n\n\n\nWhat You Need to Succeed:\n\n\n2+ years of experience in knowledge management, learning and development, content creation, or other relevant area\n\nBachelor's Degree in Business, Communications, Information Science, Journalism, Library Science, or Management and/or industry-approved knowledge management certifications and experience preferred\n\nExperience owning small to medium-sized projects and collaborating on ownership of large scale projects\n\nExcellent facilitation, program/activity management, and written and oral communication skills\n\nExperience using Knowledge Management, Content Management, and/or Documentation Systems such as Salesforce, Zendesk, Confluence, Readme.io, Documentum, etc.\n\nExperience in a regulated environment within financial services, loan underwriting, credit analysis, customer service, consumer lending, personal banking preferred\n\nFamiliarity with fraud operations and experience navigating regulatory requirements\n\nAbility to act autonomously while navigating new and ambiguous business initiatives\n\nWilling to travel (up to 10%)\n\n\n\n\n\n\n\nLocation - Remote Canada\n\n\n#LI-Remote\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ads, Mobile, Excel, Non Tech, Salesforce, API, Senior, Sales, SaaS, Engineer, Analyst, Microsoft, Marketing, Travel, Director, Cloud, Software and Ecommerce jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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