The Role \n\nLeafLink is seeking a Public Policy Intern to assist with an array of projects. This role will report to our Vice President of Public Policy. The position can be fully remote. LeafLink’s public policy mission is to create a healthy cannabis industry; one that is equitable and defined by efficiency, transparency, and choice. This individual will support LeafLink’s public policy mission by bolstering efforts to influence the federal and state regulatory frameworks and by helping drive policy initiatives that will advance LeafLink’s efforts to strengthen the cannabis industry, and most importantly LeafLink’s customers. \n\nThe ideal candidate must be action-oriented, resourceful, and have a direct but adept communication style. We expect everyone at LeafLink to be humble and get their hands dirty in day-to-day tasks while servicing the company and our customers above all else. \nWhat You’ll Be Doing\n\n\n* Track legislative and regulatory proposals covering a wide range of issues impacting the cannabis industry at all levels of government. \n\n* Conduct legislative and regulatory research and produce memos and talking points. \n\n* Support LeafLink’s engagement with state and federal trade associations and with external partners. \n\n* Draft and format written deliverables and other materials as assigned.  \n\n* Assist in the upkeep of internal public policy materials (e.g., trackers, timelines, etc.)\n\n* Work strategically with cross-functional colleagues to support the work of the Public Policy team. \n\n\n\nWhat You’ll Bring to the Team \n\n\n* Bachelor's degree preferred, not required.\n\n* Experience researching, analyzing, and evaluating policy issues, rules, regulations, and legislation.  \n\n* Ability to effectively communicate complex information to a wide variety of audiences. \n\n* Excellent oral and written communication skills.\n\n* Strong skills in advocacy and using spoken and written rhetoric to persuade and inform. \n\n* Interest in the intersection of cannabis and policy.\n\n\n\nLeafLink Perks & Benefits \n\n\n* The position is for both fall and spring beginning September 2024 and ending May 2025, can be flexible based on semester schedule\n\n* $19/hour (max 30 hours/week)\n\n* If in NYC, daily in-office lunch stipend\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role \n\nLeafLink takes security exceptionally seriously. In the role of Information Security Analyst, you’ll help play a key role in protecting our systems, employees, and most importantly our customers and their data. Partnering closely with key stakeholders across the organization you’ll help maintain and improve our security posture, procedures, and policies while evaluating current and new technologies against emerging threats. \nWhat You’ll Be Doing  \n\n\n* Evaluate, devise, and enhance our security systems against emerging standards and regulatory requirements while monitoring adversarial threats and techniques\n\n* Conduct regular security awareness training for employees & provide recommendations for improving the security posture for LeafLink\n\n* Play a key role in contributing to efforts to achieve, maintain, and enforce our SOC 2 compliance across the organization\n\n* Keep abreast of new developments within SOC 2 and security industries and ensure LeafLink’s security policies, procedures, and postures are up-to-date, robust, and industry-leading\n\n* Participate in frequent disaster recovery and business continuity (DRBC) exercises and scenarios\n\n* Monitor security alerts and incidents, investigate and coordinate with the IT and Platform teams the appropriate, timely responses\n\n* Conduct in-depth analysis of security incidents, determine root causes, and implement corrective actions\n\n* Work with the Platform team to drive proper KPIs and reporting around threat detection and vulnerabilities\n\n* Participate in regular vulnerability assessments and penetration testing with the Platform team\n\n* Partner with the procurement team to ensure vendors meet internal security requirements \n\n* In conjunction with Platform and IT teams; manage and optimize security tools, including but not limited to firewalls, IDS/IPS, antivirus, and SIEM solutions\n\n* Stay up-to-date with the latest security technologies and trends\n\n* Conduct risk assessments to identify and mitigate potential security risks\n\n* Work closely with cross-functional teams to integrate security best practices into business processes\n\n* Communicate security risks and issues to both technical and non-technical stakeholders\n\n* Partner alongside our Security Engineer with a variety of teams including Engineering, Legal, Compliance, IT, and senior leadership to ensure security remains top of mind for all employees\n\n\n\nWhat You’ll Bring to the Team\n\n\n* Bachelor's degree in Information Security, Cyber Security, Computer Science, or a related field\n\n* Experience working in financial services\n\n* Proven experience as an Information Security Analyst, with a focus on SOC 2 compliance\n\n* Strong knowledge of SOC 2 controls and requirements\n\n* Experience with security tools such as firewalls, IDS/IPS, antivirus, SIEM, etc.\n\n* Hands-on experience with OKTA, Crowdstrike, and security hardening within Google Workplace and AWS environments is a plus\n\n* Basic knowledge of maintenance windows and patch cadence for mission-critical systems is a plus\n\n* Knowledge of industry standards and frameworks (ISO 27001, NIST, etc.)\n\n* Certifications such as CISSP, CISM, or CompTIA Security+ are a plus\n\n* Experience with Data Loss Prevention (DLP) systems is a plus\n\n* Excellent communication and interpersonal skills\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k match\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Engineer jobs that are similar:\n\n $67,500 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeafLink is seeking a Principal Data Engineer to join our remote-friendly team, headquartered in NYC, who is passionate about working with teams that solve interesting, large-scale problems rapidly. This impactful position enables LeafLink to coordinate and integrate with 3rd party data sets and proprietary data to produce valuable insights into business and customer needs. As a member of our engineering team, you will be in a position to have a direct and lasting impact everywhere in the company. Your contribution will be immediate and have positive ripple effects across not just our business, but also the business of each of our customers. \n\nLeafLink is currently tackling a large-scale platform overhaul that will strengthen our position as a technical leader within the industry. As such, this role has the opportunity to help lead, shape, and grow the data and machine learning architecture within our platform, as well as work with new and growing technologies. It’s a very exciting time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be deeply passionate about organizing and managing data at scale for various use cases. They should be personable, efficient, flexible, and communicative, have a strong desire to implement change, grow, mature, and have a passion and love for their work. This role comes with the opportunity to be a high performer within a fast-paced, dynamic, and quickly growing department in all areas.\nWhat You’ll Be Doing\n\n\n* Audit, design, and maintain a high-performing, modular, and optimal data pipeline architecture for structured and unstructured use cases around machine learning, reporting, and analytics \n\n* Design and co-build with Cloud and DevOps the infrastructure and operations required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, python, and AWS cloud technologies\n\n* Keep up to date on modern technologies and trends and advocate for their inclusion within products when it makes sense\n\n* Analyze and evaluate existing solutions and make decisions on whether to extend or refactor as needed with a major focus on improving our pipeline and reporting performance\n\n* Work with the CTO and department stakeholders to properly plan short and long-term goals, and define and execute a technical roadmap that continues to evolve LeafLink’s data capabilities and functionality to meet the needs of our Business and Product Vision.\n\n* Work collaboratively with multiple cross-functional agile teams to help deliver end-to-end products and features enabled by our data pipeline, seeing them through from conception to delivery\n\n* Help define, document, evolve, and evangelize high engineering standards, best practices, tenants, and data management & governance across data and analytics engineering\n\n* Move quickly and intelligently - seeing technical debt as your nemesis and eliminating risk\n\n* Effectively communicate the complexity of your work to technical and non-technical audiences through non-written and written mediums\n\n* Design, develop, and test data models in our data warehouse that enable data and analytics processes\n\n* Help define and build our enterprise data catalog and dictionary \n\n* Troubleshoot, diagnose and address data quality issues quickly and effectively while implementing solutions to combat this at scale, including improved quality controls and observability and monitoring\n\n* Provide mentorship and growth to our BE and Data engineers while creating repeatable and scalable solutions and patterns\n\n\n\nWhat You’ll Bring to the Team \n\n\n* Minimum of 10 years experience in a professional working environment on a data or engineering team\n\n* Advanced working SQL knowledge and experience working with relational and non-relational databases, query authoring (SQL) as well as working familiarity with a variety of data stores\n\n* Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.\n\n* Expertise writing Python processing jobs to ingest a variety of structured and unstructured data received from various sources & formats such as Rest APIs, Flat Files, and Logs with the ability to support and scale to both smaller and larger dataset ingestions \n\n* They should also have experience using the following software/tools:\n\n\n\n* Experience with object-oriented/object function scripting in Python and data processing libraries such as requests, pandas, sqlalchemy\n\n* Experience with relational SQL and NoSQL databases, such as Redshift or comparable cloud-based OLAP databases such as Snowflake\n\n* Experience with data pipeline and workflow management tools: Airflow\n\n* Experience with AWS cloud services\n\n* Hands-on experience with technologies such as Dynamo, Terraform, Kubernetes, Fivetran, and dbt is a strong plus\n\n* Experience with designing and implementing machine learning enablement tools and infrastructure\n\n* Experience leveraging API-based LLM models, dynamic prompt generation, fine-tuning\n\n\n\n* Comfortable working in a fast-paced growth business with many collaborators and quickly evolving business needs\n\n* Individual contributor leadership to our data and analytics engineers and specialization on our current Platform Engineering team around data enterprise architecture and best practices\n\n* Consistency and standards to how we visualize and use our enterprise data at LeafLink through helping us define our first Data Dictionary and Catalog \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k match\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, DevOps, Cloud, NoSQL and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeafLink is seeking a DevOps Engineer to join our remote team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging platform, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.\n\nLeafLink is currently gearing up to tackle a large-scale platform overhaul that will strengthen our position as a technical leader within the industry. As such, this role has the opportunity to help shape and grow this new platform, as well as work within new and growing technologies. It’s a very exciting time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.\nWhat You’ll Be Doing\n\n\n* Drive Improvement of availability, scalability, latency, and efficiency of services alongside responsible parties\n\n* Increase the sophistication of our alerting and escalation mechanisms\n\n* Create and co-maintain dashboards surfacing actionable insights related to performance, error rate, traffic, and utilization\n\n* Build/maintain platform report cards based on tracked metrics, increasing visibility of areas for improvement in each product area associated with reliability\n\n* Identify and help develop opportunities for the platform to create libraries and automated standards for improving reliability, debugging, and general observability on our platform\n\n* Track and correlate improvements to results in NPS/customer satisfaction alongside CX and Product teams\n\n* Improve Customer Experience by analyzing signals from various sources such as DataDog that also drive service improvements and bug fixes\n\n* Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas for LeafLink’s Product, Data, and Enterprise Engineering teams.\n\n* Implement future mitigation strategies for P0 incidents and help drive industry best-in-class benchmarks for MTTR\n\n* Collaborate with engineering/product teams to drive requirements and advocate for increased customer resiliency and platform reliability\n\n* Help drive improvements within the organization around DORA Metrics\n\n* Move quickly and intelligently - seeing technical debt as your nemesis\n\n\n\nWhat You’ll Bring to the Team\n\n\n* 5+ years of professional experience as a DevOps/Cloud Engineer or Site Reliability Engineer, or other equivalent role\n\n* Familiarity with Python and Python testing best practices\n\n* Experience working in and advocating for agile environments\n\n* Extensive experience working within AWS and with its managed products (EC2, ECS, ECR, R53, SES, Elasticache, RDS, etc.)\n\n* Strong experience working with automation tooling (Terraform, Ansible, etc.)\n\n* Strong experience with containers (Docker, Compose, ECS, Kubernetes)\n\n* Hands-on experience designing, diagraming, and implementing highly available and scalable systems\n\n* Understanding of monitoring tools (Pagerduty, CloudWatch, Datadog, Sentry, etc.)\n\n* A participant in a formal 24x7 on-call rotation\n\n* Experience working within large-scale decoupled, service-oriented systems is a plus\n\n* An interest in the cannabis industry and/or the LeafLink brand\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Testing, DevOps and Engineer jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeafLink is seeking a Senior Product Designer to help lead the design efforts for our Commerce solutions. This person should be passionate about collaborating with their colleagues and our customers to rapidly solve interesting, large-scale problems. LeafLink maintains a headquarters in NYC for those who would prefer a hybrid work environment, but this position is also open to fully remote candidates within the US and will report to the Director of Product Design. \n\nThis role will focus on the design, buildout, and iteration of LeafLink’s existing and emerging Commerce solutions, with a strong focus on Insights and Reporting. As a senior member of our Product Design team, you will be able to have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not just our business, but also the businesses of our customers.\nWhat You’ll Be Doing \n\n\n* Work as part of a cross-disciplinary team to deliver amazing experiences that drive value for both our customers and our business\n\n* Participate in all phases of the product design process: user research, discovery, problem framing, concept development, visual design, and measurement of design effectiveness and usability \n\n* Along with contributing to the building of Stash - The LeafLink design system, you will partner and collaborate closely with our design system manager to define, evolve and maintain our data visualization kit\n\n* Interact with customers to gather, analyze, and translate product feedback into optimized user experiences\n\n* Make informed design decisions based on qualitative and quantitative data to drive the adoption and engagement of key features \n\n* Partner with Product and Engineering to identify customer pain points, brainstorm solutions, validate design implementation, and ensure accuracy and responsiveness across device types\n\n* Familiarize yourself with the rapidly changing cannabis industry and its needs & demands as well as paradigm-defining designs for innovative B2B platforms\n\n* Embody our culture and values of inclusivity, candor, and an ardent commitment to solving customer problems \n\n* Partner with Product Marketing to influence how you bring your product to market\n\n\n\nWhat You’ll Bring to the Team\n\n\n* 4+ years of experience as an in-house Product Designer for an e-commerce, enterprise, or SaaS software product. B2B experience and startup experience are highly preferred\n\n* Strong experience in data visualization and in designing action-oriented, insights-based workflows\n\n* Great communicator, highly collaborative, and experienced working in an agile process\n\n* Adept at managing various stakeholders, and translating their needs and perspectives into great experiences\n\n* Skilled at using both quantitative and qualitative data to articulate your design decisions \n\n* Experience designing responsive web apps across multiple device types\n\n* Familiarity with accessibility standards and a passion for creating experiences that are usable and meaningful to all of our customers\n\n* Experience designing with and contributing to design systems and component libraries that power multiple applications\n\n* Demonstrated ability to challenge limitations, negotiate with Product and Engineering, adjust Engineering schedules, find alternatives, and make cases for designs to be implemented in a way that supports the best possible user experience  \n\n* Experience working with industry-standard design tools like Figma (preferred), Sketch, or similar.\n\n* Understanding of HTML and CSS and a strong ability to collaborate with Engineering to bring your designs to life \n\n* A growth mindset, humility, and a desire to share your knowledge and learn from others \n\n* A strong portfolio is required for consideration for this role and should showcase your range of skills: UX research, information architecture, visual design, storytelling, interaction design, prototyping, content strategy, UX writing, and ability to communicate the impact of design solutions on business results \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Designer, CSS, HTML, Senior and Marketing jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeafLink seeks a Retail Account Manager to join our growing team. You will work directly with our retail clients, Account Executives, and various internal teams to guide our retail customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for someone with a successful track record of building deep relationships with retailers to expand our reach and deepen our engagement. You will work with a cross-functional team to not only push retail engagement with LeafLink’s platform but to contribute to LeafLink’s overall success. You will also work with our seller account management team, partnering to deliver success in accounts specializing in manufacturing cannabis brands and retail. As the voice of the customer for our retailers, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the buy-side of LeafLink’s marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen.\n\nThis role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, an excellent communicator, and can juggle many tasks and deadlines.\nWhat You’ll be Doing \n\n\n* Serve as the key Retail Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform\n\n* Be a trusted LeafLink partner to the retail book of business and help retailers become successful by demonstrating the opportunities available through LeafLink’s marketplace & financial service solutions\n\n* Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority\n\n* Constantly strive to expand your retail clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings\n\n* Proficient in cross-selling and upselling by effectively identifying and capitalizing on opportunities to offer additional services to retailers, resulting in increased revenue and enhanced customer satisfaction\n\n* Develop and manage multi-layer relationships with the cannabis industry’s largest retailers, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company\n\n* Strive to meet your quarterly goals comprising of retail engagement & adoption metrics and your cross-sell and upsell quotas\n\n* Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve\n\n* Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers\n\n* Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback\n\n* Contribute to standardized customer engagement sequences as the key member of the client’s account team\n\n* Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.\n\n* Track and follow up on high priority Product tickets to ensure timely resolution\n\n* Track all retail customer updates, status changes, and touchpoints through Salesforce CRM\n\n* Maximize usage of all Account Management tools to their full potential to support positive customer relationships\n\n* Identify opportunities to improve our current processes, tools, reporting, and documentation\n\n* Willingness to travel up to 30% of the time.\n\n\n\nWhat You’ll Bring to the Team\n\n\n* Business degree or equivalent professional experience preferred.\n\n* 3+ years of experience in a consultative customer-facing role with an enterprise software or FinTech SaaS organization.\n\n* 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users\n\n* A solid understanding of the current landscape in the legalized Cannabis industry\n\n* Proficiency in operational payment cycles and inventory management\n\n* Exceptional communication, interpersonal, and presentation skills\n\n* Track record of building and maintaining strong customer relationships virtually as well as in person\n\n* Strong ability to facilitate meetings with customers and users of various levels of professional seniority and technical skill\n\n* You have a track record of achieving and exceeding your targets.\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n* You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships\n\n* You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing\n\n* Proficient in Salesforce\n\n* Preferred experience with Salesloft, Sigma, and/or other advanced analytics tools \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeaflink is seeking a Director of Engineering over our core platform to join our remote-friendly team, headquartered in NYC, who is passionate about working with teams rapidly solving interesting and large-scale problems. This role will primarily be responsible for owning the infrastructure, the technical foundation for our user-facing applications, and security roadmaps. They will also focus on team growth and the partnership between DevOps, QA, Engineering, and IT stakeholders to ensure our platform and processes meet our organization’s needs to build and serve high-quality and reliable products to our customers.  As a member of our engineering team, you will have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not only our business but each customer’s business, as well!\n\nThis role will be the leader of our new Platform team that brings our existing app platform, SDETs, DevOps, and Cloud Engineers together as one team and one platform that focuses on the performance, reliability, quality, security, and scalability of our systems and infrastructure while enabling product teams to build rapidly and efficiently. As the Director overseeing this crucial function and team, your role has the opportunity to help shape and grow the team, strategy, and processes as a whole. You will work with modern technologies and concepts such as containerized and serverless design patterns, Python, Kubernetes, AWS-managed and self-hosted services,  third-party integrations, and event-driven and distributed architectures. It’s an exhilarating time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving unique challenges with fitting solutions and partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, have a strong desire to implement change, grow, mature, and have a passion and love for their work. This role comes with the opportunity to be a high performer within a fast-paced, dynamic, and quickly growing department.\nWhat You’ll Be Doing\n\n\n* Work with the VP of Engineering, Principal Engineer of Platform, and department stakeholders to properly plan short and long-term goals and execute a technical roadmap that continues to evolve LeafLink’s infrastructure and core Platform capabilities and functionality to meet the needs of our platform users\n\n* Communicate effectively with engineering and product leadership to manage expectations, remove blockers, and ensure adequate resourcing to meet commitments\n\n* Advise technical and non-technical leadership on technical product strategy, quality and reliability vulnerabilities, and what is needed to scale current products, keeping in mind TCO and current capabilities\n\n* Mentor and manage a team of engineers and managers, focusing on both their day-to-day responsibilities as members of the Platform team and also their career growth, interpersonal and leadership skills, and future-facing goals\n\n* Plan, lead, and help ensure the delivery of projects, partnering closely with technology peers and external stakeholders\n\n* Oversee the architectural design and development objectives and processes for our growing suite of tools and services based on a flexible infrastructure and architecture roadmap alongside your IC leaders \n\n* Successfully see the rollout of our new testing automation framework that enables product engineering to plug and play into and improves the overall test coverage of our distributed architecture and experiences\n\n* Establish clear goals and success criteria for the various projects being worked on so KPIs can be measured and reported accurately to determine project health\n\n* Participate in and lead quarterly goal planning and execution sessions with both your direct reports and your peers, working closely with tech leadership to craft challenging but reachable goals for each\n\n* Interview and contribute to the growth of the LeafLink engineering org, focusing on finding and then retaining candidates that will continue to elevate and diversify our ever-expanding set of in-house engineering talent\n\n* Partner effectively with other teams within engineering and IT that are responsible for supporting our security and additional products and business lines today\n\n* Help cultivate and advance a collaborative culture that values ownership and finding the best solution to a given problem while also emphasizing the importance of automation and enablement\n\n* Give our product and data engineering teams a best-in-class user experience through an internal developer platform that encompasses developer documentation, automation, toolchains, libraries, and workflows that developers use to write, test, and roll out their code with efficiency\n\n* Experience managing SOC 2 Controls and assisting on audits\n\n\n\nWhat You’ll Bring to the Team \n\n\n* 10+ years of experience in software development roles with a proven record of working with DevOps, SRE, Cloud, and QA teams\n\n* 5+ years of experience leading teams and managing individuals, including managers.\n\n* Experience with strategic planning and technical road mapping that takes into account business and product stakeholders\n\n* A passion for building and retaining teams of individuals who are highly motivated and excited about the work they’re contributing to\n\n* Extensive experience communicating estimations and project visibility to senior management and stakeholders\n\n* Experience managing project processes, resourcing, timelines, and delivery efforts with cross-functional teams\n\n* Experience working in and advocating for agile environments\n\n* Extensive experience working within AWS and with its managed products (EKS, ECR, R53, SES, Elasticache, RDS, etc.)\n\n* Strong experience working with infrastructure as code (Terraform, Ansible, etc.)\n\n* Strong experience with containers (Docker, Compose, ECS, Kubernetes)\n\n* Strong experience with various managed and self-hosted CI/CD tooling (Jenkins, Travis, CircleCI, Spinnaker, Harness, Flux, ArgoCD, etc.)\n\n* Strong experience with API Management and Gateway tools (Kong, AWS Gateway, Mulesoft, Postman, etc.)\n\n* Extensive experience working in service-oriented, API-driven application tech stacks and working knowledge of the challenges and gotchas that can bring to the SDLC\n\n* Exceptional written and oral communication skills\n\n* Exceptional documentation skills\n\n* Experience with vendor and cost management\n\n* Experience driving efficiencies through automation, toolchains, and workflows developers use to write, test, and roll out their code\n\n* Passionate about data-driven decision-making and continuous iteration and delivery\n\n* Experience working with and leading teams within e-commerce, B2B, and their ancillary systems as well as their mobile counterparts a plus\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Serverless, Cloud, API, Mobile, Senior and Engineer jobs that are similar:\n\n $50,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

The Role\n\nLeafLink is seeking a highly skilled and experienced leader who will take charge of and lead operations efforts for our industry-leading financial service offerings. As a key member of our growing team, the ideal candidate will play a crucial role in guaranteeing the efficient, compliant, and customer-centric delivery of our financial services. This role is highly collaborative and requires a strong leader with exceptional organizational and strategic skills, along with a deep understanding of the financial services and banking industry. As the director, your contribution will be instrumental in maintaining the seamless operation of our financial services offering, ultimately driving our organization's growth, compliance, and overall success.\nWhat You’ll Be Doing\n\n\n* Oversee operational aspects of relationships with third-party entities, including payment processors, technology platforms, financial institutions, and other service providers.\n\n* Ensure effective collaboration and adherence to vendor service level agreements (SLAs).\n\n* Develop comprehensive operating procedures and workflows for various stakeholders involved in the initiative.\n\n* Collaborate with cross-departmental teams (compliance and customer support) to gather input and create a holistic plan for addressing customer inquiries, compliance issues, and inbound requests.\n\n* Establish clear operating procedures to facilitate the resolution of compliance-related issues.\n\n* Provide support for customer inquiries related to payment processing.\n\n* Document procedures for addressing and rectifying customer issues promptly and effectively.\n\n* Manage general customer account administration and reporting activities.\n\n* Oversee the onboarding of new service users.\n\n* Ensure compliance with all relevant regulations, as well as compliance with LeafLink’s third parties.\n\n* Monitor the issuance of reports and statements to customers, verifying their compliance with regulatory requirements and terms of service agreements.\n\n\n\nWhat You’ll Bring to the Team\n\n\n* 5+ years of experience in financial services and/or fintech\n\n* Proven track record history of outstanding performance in financial service operations, including a background in managing third-party relationships, supporting customers, and possessing functional expertise in the payments industry and compliance\n\n* Exceptional leadership, team management, and organizational skills \n\n* Proficiency in creating and documenting operating procedures\n\n* Strong written and verbal communication skills\n\n* Deep understanding of financial regulations and compliance requirements\n\n* Customer-centric mindset with a commitment to issue resolution\n\n* Proficient in Microsoft Office and Google Suite tools including Microsoft Excel and/or Google Sheets\n\n* Ability to thrive in a fast-paced, high-growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges\n\n* You are the poster child for the startup hustle: change is your only constant, no challenge is too big, and no task is too small\n\n* Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed\n\n* Ability to work well independently as well as with other members of the team, both in person and remotely\n\n* Experience growing customer knowledge and relationships in complex accounts\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Microsoft, Excel and Non Tech jobs that are similar:\n\n $30,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States