Affirm is hiring a
Remote Knowledge Management Specialist Compliance & Risk
\nOur Knowledge Management Specialist will be a key contributor to Affirmโs Process Excellence team that sits within our Operations organization. This member of our team will be responsible for initiatives within the knowledge management space including identifying, organizing, and managing operational knowledge by using engaging and innovative techniques.\n\nThe ideal candidate is a go-getter with experience maintaining and crafting internal and external facing knowledge content. Someone who is passionate about the end-user experience and will proactively find opportunities and propose solutions.\n\n\nYouโre motivated to build engaging and easy to understand content\n\nYou have a passion for documentation and a history of up-leveling the end user experience using innovative technologies\n\nYouโre able to develop a deep understanding of business, compliance and regulatory risks and weave this into your work\n\nYouโre comfortable navigating exciting demands while simultaneously leading multiple projects with varying degrees of priority\n\n\n\nWhat Youโll Do:\n\n\nIdentify, classify and track all operational knowledge, including job aids, standard operating procedures (SOPs), policies, guides, scripts and email templates\n\nPartner with teammates to update knowledge to be accurate and concise including editing, adding, or removing information as needed\n\nEngage cross-functional teams to ensure a clear representation of our requirements and practices are documented\n\nDesign and implement cross-functional knowledge approval processes\n\nManage ongoing maintenance of operational knowledge and drive continuous improvement\n\nIdentify and track other knowledge management needs (knowledge center content, rich media, etc.)\n\nMentor other employees who are supporting knowledge management initiatives\n\nUse technology such as emulators and simulators to provide realistic references to our website and app\n\n\n\nWhat You Need to Succeed:\n\n\n2+ years of experience in knowledge management, learning and development, content creation, or other relevant area\n\nBachelor's Degree in Business, Communications, Information Science, Journalism, Library Science, or Management and/or industry-approved knowledge management certifications and experience preferred\n\nExperience owning small to medium-sized projects and collaborating on ownership of large scale projects\n\nExcellent facilitation, program/activity management, and written and oral communication skills\n\nExperience using Knowledge Management, Content Management, and/or Documentation Systems such as Salesforce, Zendesk, Confluence, Readme.io, Documentum, etc.\n\nExperience in a regulated environment within financial services, loan underwriting, credit analysis, customer service, consumer lending, personal banking preferred\n\nFamiliarity with fraud operations and experience navigating regulatory requirements\n\nAbility to act autonomously while navigating new and ambiguous business initiatives\n\nWilling to travel (up to 10%)\n\n\n\n\n\n\n\nLocation - Remote Canada\n\n\n#LI-Remote\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ads, Mobile, Excel, Non Tech, Salesforce, API, Senior, Sales, SaaS, Engineer, Analyst, Microsoft, Marketing, Travel, Director, Cloud, Software and Ecommerce jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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